201310 meed abu dhabi 01
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Transcript of 201310 meed abu dhabi 01
CONFIDENTIAL & PROPRIETARY 1
NextCity: interoperability and connectivity
Colin Fullalove – Director, Middle East
Cubic Transportation Systems
CONFIDENTIAL & PROPRIETARY 2
Intro
• How fare collection is evolving• What a scheme can and should deliver• How fare collection and information systems become a cost effective
asset• The insight that can be gained from using transportation data• Delivering real operational cost savings• How NextCity is delivering integration across all transportation modes
SOLUTIONS, SERVICES & STRATEGY 3
Past, Present & Future of Fare Collection
COINS TOKENS MAGNETICSTRIP CARDS
CONTACTLESSSMART CARDS THE FUTURE
PAYM
ENT
MED
IA
PRO
BLEM
SSO
LVED
PRO
BLEM
SCR
EATE
D
Generate fundsReduce fraud and theft
Less pre-purchase needed, automated enforcement
No pre-purchase or media issuance
Fraud and TheftIncreased cost of collection
Cost of media issuanceIncreased systems
integration need
SOLUTIONS, SERVICES & STRATEGY 4
Past, Present & Future of Fare Collection
COINS TOKENS MAGNETICSTRIP CARDS
CONTACTLESSSMART CARDS THE FUTURE
PAYM
ENT
MED
IADA
TACU
STO
MER
MAN
AGEM
ENT
Dumb machines, little or no dataSome data, anonymous
Smart machines, effective dataConnected ‘sensors’ and powerful data
On system, labor intensivePartly automated, reactive management
More automated, some proactive managementSelf-service/proactive management
Past, Present & Future of Fare Collection
SOLUTIONS, SERVICES & STRATEGY 5
COINS TOKENS MAGNETICSTRIP CARDS
CONTACTLESSSMART CARDS THE FUTURE
PAYM
ENT
MED
IASE
RVIC
ESVA
LUE
DEL
IVER
Y
Warranty and sparesField service/reactive fix
Operate systems and maintain assetsFully managed solutions that deliver outcomes
You Spec, We Build, You RunBasic software customised for you
Turnkey solutions operated off premiseOutcome driven contracts
CONFIDENTIAL & PROPRIETARY 6
Expanding choice
CONFIDENTIAL & PROPRIETARY 7
Drivers for change in Urban Mobility
Preference for car useLimited public transport integrationConflict between plans / agencies / agendasLittle data to inform planning
Insights from data informsoperations, planning and travel Smarter journey planningIntegrated, multimodal transportation where and when neededBetter traveller engagement SustainabilityEconomic growthReduced operational costs
Road congestionFragmented, inefficient journeysUncertaintyMultiple contacts to travelPerpetuates car biasDisconnected planningLittle useful information/communication
Integration of payment and information systems
Integration of transport payments – one account
CONFIDENTIAL & PROPRIETARY 8
Payment Interfaces and Devices
Payments and Information Integration Engine
Customer Management Revenue ManagementInformation &
Data Management
Real-Time Interface with existing and legacy systems
MobileBusinessSystems
DevicesServices
CONFIDENTIAL & PROPRIETARY 9
Why move to Account-Based Processing?
Enables acceptance of broad range of tokens:
• Transit smartcards
• Mobile phone-based credentials
• Contactless bank cards
• Government IDs
Reduces complexity at device level:
• Fare calculations by Central System
• Readers still support legacy plus new cards, tokens, etc.
Processing complexity moved to back-office:
• Centralised fare calculation; caps, travel products & passes supported
• One account
• Simplifies updates & changes
Fare Media Devices Central Systems
Network operations and
response
Operations
Performance measurements
Incident and crisis
management
Account Management
Real time traveller
information
Electronic Payments
Traveler
Data collection, integration
and analytics
Modal demand modelling and management
Transportstrategy
Planning
Predictive Information
CONFIDENTIAL & PROPRIETARY
CONFIDENTIAL & PROPRIETARY 11
Integrated Retail
CONFIDENTIAL & PROPRIETARY 12
Innovations in Mobile• Self-service convenience
– Informs choices, simplifies purchases, and improves the daily travel experience
– Personalised and predictive real-time journey planning
– Bypass lines at ticket machines and ticket offices
– Purchase mobility-related services anytime, anywhere
• “Card in a phone” with “tap and go” using NFC or bar code technology, or to reload value to a card anytime
• Integrated transportation and event ticketing
• Manage personal accounts• Plan, pay, and alter journeys
based on real-time travel conditions and alerts
CONFIDENTIAL & PROPRIETARY 13
NextAgent• Ticket window serviced by a remote
customer service agent• Bring personalised customer
service to where people need it the most
• Enable retail in offices, hotel lobbies, shopping malls, etc…
• Enables travellers to do anything that they could have with a live agent
• Can serve multiple agencies / authorities
• Connects to the right agent 100% of the time – Provide services in the traveller’s
preferred language • – Available 7x24x365
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• World’s largest and most complex multi-modal smartcard-based system – 10M journeys/day
• Accepting open payments now
Case Study - London
CONFIDENTIAL & PROPRIETARY
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• First full-scale open loop roll-out launched in August 2013
• 12 year systems and services contract to operate all revenue management activities
Case study - Chicago
CONFIDENTIAL & PROPRIETARY
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The vision becoming real …
CONFIDENTIAL & PROPRIETARY
CONFIDENTIAL & PROPRIETARY 17
Extensive Testing
CONFIDENTIAL & PROPRIETARY 18
Comprehensive Service and Maintenance
• Professional Services– Data mining, analytics and insight– Reporting– CRM
• Customer Support– Call Centres– Fraud management
• Operational IT Services– Maintenance– Hosting– Network and internet security– Communications systems
• Technical services– Testing and validation– Proof of concept
• Asset management– Field service and maintenance
CONFIDENTIAL & PROPRIETARY 19
• Fare collection is evolving• Fare scheme represents the city• Scheme should deliver interoperability and efficiency• Fare collection and information systems become a cost
effective asset• Real insight can be gained from using transportation data• Delivering real operational cost savings• NextCity is delivering integration across all transportation
modes
CONFIDENTIAL & PROPRIETARY 20
Let us help you become a NextCity
Thank You