20130325 Presentation on QM in India

8/9/2019 20130325 Presentation on QM in India

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QUALITY MANAGEMENTUALITY MANAGEMENT

INDIAN SCENARIONDIAN SCENARIONDIAN SCENARIONDIAN SCENARIO

2 5 T H M A R C H 2 0 1 3

H K S Q

ABOUT MYSELFBOUT MYSELF

Pronounced

S. P. DAMLE asDaam- lay

B. Tech. In Metallurgy 1979Masters in Personnel Mana ement 1 1

22 ears in Manufacturin10 years in Certification

Lead Auditor for TS 16949 & ISO 50001resen y o ng on y


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INDIA

.

5000 years of history

22 languages

GDP US$ 1.85 Trillion

ross ec r c y

consumption 4th

Largest

NEED FO UALITY P ODUCTS

OIL IMPORT

BILL

NEED TO

NEED TO IMPROVEFear ofCompetition


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JOU NEY FO UALITY

NEED TO IMPROVE QUALITY

German

JapaneseManagement ISO 001

& rest Europe

Engg.+

Harvard Gurus

Certification

Indian Business acumen Hard work & Intelli ence

QMS CERTIFICATIONMS CERTIFICATIONRR

European Dominance

, , , , .

Fragmented business

45 CBs+ Many Franchisee (JAS-ANZ)

Companies Certified 46,000 in 2007 & sloped

ownwar s


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QMS CERTIFICATIONMS CERTIFICATION

1993993 2003003993993-2003003

Companies with European contracts

arge orpora on

Slow ercolation to medium scale com anies

Provided the administrative structure, common

language & Culture for Quality

QMS CERTIFICATION 2003MS CERTIFICATION 2003-077RR

Rapid growth in Small Scale co. in Engg. Sector

Govt Subsid to Small Scale co.

Rise of IT sector

Food Processing & Export units

ma eg nn ng n ucat on ea t

Erosion of value began with CBs competing fornumbers


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QMS CERTIFICATION 2007MS CERTIFICATION 2007-122RR

ma ca e co. n ngg. e er scon nue or wen

to unauthorized CBs Eros on o va ue n a g way as rat-race amongst CB

for numbers

Steady inroads in Education and Health

Not able to penetrate in other service sectors likeBanking, Insurance, Telephony

AUTOUTO- COMPONENTS QMSOMPONENTS QMS

1947-19 5 o ompe on, ow vo umes Protection to Small Scale industry

19 5 w t uzu , c er, ssan tsu s Eye opener for Quality

OEMs nee e a ven or- ase

Engr. and other inputs were available locally

upp er us er mprovemen rogrammes yvehicle OEMs Suzuki, Toyota, Eicher etc.

5 S, JIT, SMED, Qua ity Circ es, Quest or Deming Prize


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1991 pen oor o o a mar e

$ to Indian Rupee Disparity & apanese prac ces e pe u o-comp n us ry o supp y

to West

-Western OEMs shifted base

every car OEM has factory in India

Indian Car/Truck mfg OEMs

- -


- , ,

Total Contribution~US 0 bnIn 2011-12


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u o- componen s manu ac urers approx 10,000

Almost all ISO 9001 certified TS 16949 Certified Companies 3376

Different ex ectations from US, German andJapanese OEMs

Subsidiaries of lar e Euro ean su liers brin indifferent style of Working/different benchmarks

SERVICE SECTOR QMSERVICE SECTOR QMSR QR Q

erv ces

Education

Health Hotels and Hos italit

Banking & Insurance

Many certified to CMM & 27001

Few certified to 20000

Commerce/Trading and relatedMarket leaders ahead of ISO

requirements


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SERVICE SECTOR QMSERVICE SECTOR QMS

EDUCATION HEALTHDUCATION HEALTH

om na on o u y gov ., em -gov an u y

privatised sector Stea y acceptance o ISO 9001 n pr vate sector

/professional education & in Bigger Hospitals

Parallel Standards and accreditation by Govtagencies

Restructuring expected

NABH for Hospitals

NAAC for colleges and Universities

SERVICE SECTOR QMSERVICE SECTOR QMSR QR Q

ow pene ra on n Banking and Insurance

e ep ony Low impact of Certification in Commerce/Trading

re a e serv ces

Mixed response of Hotel & Hospitality

Large hotels/star hotels certified to IMS incl FSMS

Certification of Food safety is a concern for Govt.


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BUSINESS EXCELLENCEUSINESS EXCELLENCE

Mostly copied from Malcolm Baldrige (USA)

At least 5-6 separate bodies carrying our Assessmentand giving Awards--Fragmented

BE models are not Tools for Process im rovements,but provide Criteria for Self-assessment and refining

Incentive for Improvements

Used by Select club of Very Good Companies

BUSINESS EXCELLENCEUSINESS EXCELLENCE

Categories for AwardsCategories for Awards More Emphasis onMore Emphasis on

Large Corporations Small Com anies

Application ofTools like TPM, 6

Education

Sigma

Green Initiatives Social


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An uestions?

0

[email protected]

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20130325 Presentation on QM in India

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