2013 lead conflict management_lcp track
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Transcript of 2013 lead conflict management_lcp track
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Conflict management
Sophie
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LCP LIVE SHOW
₲ 4 LCPs will be asked to present a topic “ Why I am the master of conflict management” Please based on your color/strength to elaborate
YELLOW GREEN RED BLUE
3 mins
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₲ How do you feel while you are challenged by other people?
₲ What first reaction do you think of?
₲ If you can do it again, how will you
improve?
₲ What do you think the lecturer’s response to the conflict?
₲ Based on your understanding of the color, how will you feedback the lecturer to improve?
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What is conflict/ conflict management
• Conflict may be defined as a struggle or contest between people with opposing needs, ideas, beliefs, values, or goals.
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How do people response to conflict
Preferred Behavior
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How to learn conflict management
Self-awareness about conflict
modes
Conflict communication
skill
Structure for management
of conflict
Conflict resolution
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It’s time for you to explore more about conflict modes₲ First Round Everyone will have one exam paper You need to fill in the blank part ₲ Reveal the answer ₲ Second Round Match the right color to the right place
10 mins
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Test Answer
First part: DirectnessOpennessSecond part:AvoidingCompromisingGiving-inDominatingAttacking
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Conflict modes introduction
Dominating
Avoiding
Giving-in
Attacking
Compromising
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₲ PRISM combinations: High Red, Green-Red, Gold-Red
₲ High Directness and Low Openness₲ Being unbending and closed to any ideas,
but their own₲ Become loud and abrasive₲ Decide even quicker and with
less emphasis on people.₲ “It’s my way or the highway!”
Dominating
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₲ PRISM combinations: High Gold, Red-Gold, Blue Gold
₲ Low Directness and Low Openness₲ Take the form of sidestepping an issue
postponing an issue until a better time₲ Won’t talk about it and no one
knows why₲ “ Let’s not make a big deal out of this!”
Avoiding
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₲ PRISM combinations: High Blue, Green-Blue, Gold-Blue
₲ Low Directness and High Openness₲ Self-sacrifice mode₲ Inflexible by claiming that everything is OK
when it obviously is not₲ Say agreeable words, but the body language
does not match the words₲ “OK, whatever you say. We’ll do it your way!”
Giving-in
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• PRISM combinations: High Green, Red-Green, Blue-Green
• High Directness and High Openness• Emotionally unrestrained and assertive• Expend their anger quickly and later
feel badly about having hurt others’ feelings.• “Let’s do it our way! This is what I prefer…”
Attacking
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• PRISM combinations: Blue-Red, Gold-Green, Green-Gold, Red-Blue
• Between Dominating and Giving-in• Find mutually acceptable solution that
partially satisfies all parties.• Exchanging concessions, Seeking a quick
middle-ground position• “OK, I’ll meet you half way!”
Compromising
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When you are facing some conflicts, what conflict mode you tend to react first?Prioritize
three conflict modes by your own color
Dominating
Avoiding
Giving-in
Attacking
Compromising
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Understand your and others’behavior pattern
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Case Study
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Case study Questions
There will be total 2 rounds (each round 15 mins)₲ First round 5 mins
Reflect the conflict modes and reality from the two perspectives₲ Second round 10 mins LCP need to find a pair and share his/her
conflict experiences Follow the steps to decide what conflict mode and resolution he/she should use or improve
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₲ Am I in conflict?₲ With whom am I in conflict?₲ Why am I motivated to
resolve the conflict?₲ What conflict mode am I
going to use to manage this conflict?
₲What is the nature of the conflict, that is, what is the conflict about?
₲ What might motivate the other person involved to resolve the conflict?
₲ What conflict modes is the other person using, or likely to use?
₲ How might I intervene to resolve/manage the conflict?
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Four Step Approach To Dealing With Conflict₲ Pause – before reacting₲ Think outcome – what do you need? What does other person want?₲ Think other person – what approach will get the best from them?
How might they feel about this, and what’s their view here?₲ Act – with fairness, objectivity, maturity, and with an eye to outcome
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Create your conflict management plan
₲ First, write down what physiological responses you have when you know you are in conflict (e.g., my palms are sweaty, my heart is racing)
₲ Second, write down what thoughts you typically have when in a conflict (e.g., .I really want to hurt him; I want to get away from her)
₲ Finally, list steps you can follow to help you manage your thoughts and emotions in a productive way to manage/solve your conflict (e.g., 1. I will take a deep breath and try not to run away at first)
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How to learn conflict management
Self-awareness about conflict
modes
Conflict communication
skill
Structure for management
of conflict
Conflict resolution
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