2013 Issue.pdf · 2014-04-21

The Monthly Overhead Door Newspaper Since 1992

GARAGE DOORT H E

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VOLUME 22 ISSUE 4 APRIL 2013

For links to ouradvertisers go to:

www.garagedoornews.comOPENING DOORS FOR PROFESSIONALS 1928 St-Regis Blvd, Dorval, Q.C., H9P 1H6

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Parts & Accessories for All Brands of Operators

ILLINOIS - LiftMaster recently announced its latest innovation, the 888LM MyQ Wall Control Panel, an access solution that retrofits current garage door openers to LiftMaster’s MyQ and Security+2.0 technologies, along with a list of additional convenience, safety and security features. Dealers now have the opportunity to offer the 888LM MyQ Wall Control Panel to homeowners who currently have an installed opener (manufactured since 1998) but not the enhanced access control and security capabilities of MyQ and Security+2.0.

“In the past year, our new line of MyQ-enabled units and accessories has received an incredible reception among homeowners. We’re excited to release the new MyQ Wall Control Panel (888LM) to continue offering

our dealer partners limitless opportunities to grow their businesses with retrofit options that deliver affordable, feature-rich home access solutions,” stated Mike Bevan, Director of Marketing, LiftMaster.

The company notes that the 888LM MyQ Wall Control Panel brings a new level of affordable, convenient and customized home activation to dealers’ current customers.

For example, homeowners can control and monitor their garage from anywhere using a smart phone or internet-enabled device by adding the Internet Gateway or Garage Door Monitor to the newly retrofitted system.

Security+ 2.0 technology, a multi-frequency, narrow band radio system ensures that homeowners can open or close the main entrance

to their home when they want and from farther away. The company notes that, Security+2.0 provides greater radio range performance to automatically find the right frequency for each installation, defeating many sources of inter-ference.

The Timer-to-Close functionality ensures

their doors are never left open by accident. It allows homeowners to customize the settings for when their doors will automatically close, whether one, five or 10 minutes after the door operates.

The Alert-to-Close tech-

nology prevents injury or en-trapment within the garage. With flashing lights and beeps for 10 seconds, it increases safety and security by providing audible and visual warnings that the door is about to close.

The Motion Detection feature detects movement in the garage space and activates the interior light within the opener, providing greater illumination and comfort in the garage.

The 888LM MyQ Wall Control Panel can be purchased individually or as part of two separately priced options.

The MyQ Upgrade Bundle (MyQPCK) includes the MyQ Control Panel and the LiftMaster Internet Gateway, with the option to add MyQ Lighting Accessories (823LM or 825LM) and the new

LiftMaster Launches MyQ Wall Control Panel Enabling Upgrade to Post-1998 Openers

Continued Page 9

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ADVERTISER INDEXA-tech 800-233-8265 Page 4Access Entry Systems Inc. 905-564-8601 Page 27Advanced Plastic Corp. 847-674-2070 Page 9American Access Systems Inc 800-541-5677 American Garage Door Supply Inc. 800-233-1487 Page 8BD Loops 714-890-1604 Page 14Bircher Reglomat 800-252-1272 Page 13Carlo Gavazzi Automation Components 888-575-2275 Page 14Clopay Building Products 800-526-4301 Page 7Collier 877-548-2799 Page 21Croskill Overhead Doors 800-567-7472 Page 22DEK Canada Inc. 800-361-3198 Page 1Dynamic Closures 800-663-4599 Page 5Genie Company 800-843-4084 Page 31Goff's Enterprises 800-713-3285 Page 20Leland Industries Inc. 800-263-3393 Page 14LiftMaster 800-323-2276 Page 11Manaras-Opera 800-361-2260 Page 6Newton's Apple 800-583-9903 Page 24Ridge Doors 800-361-7123 Page 3Schweiss Doors 507-426-8273 Page 22Service Door Industries Ltd. 905-670-1200 Back PageSteel-Craft Door Products Ltd. 800-463-3667 Page 2SuperSeal Manufacturing 800-337-3239 Page 12Talius 800-665-5550 Page 30Thermostop Inc. 866-678-0123 Page 10Vee Industries Inc. 800-327-3332 Page 22

3The Garage Door News

Letters to the Editor regarding anythingthatyousee in thisnewspaperorelsewherein the industry are welcome. Lettersshould be approximately 200 words, andfaxed to:THE EDITOR, Garage Door News, fax to866-838-2967. Please include your nameand phone number.Your letter will appearanonymously if requested.

The Garage Door NewsPublished by KRUBUS Inc.

Publisher: Dave Bussière [email protected]

Editor: Lucia Krupa [email protected]

Administrative Support: Accu-tel

The Garage Door News welcomes comments and suggestions. Letters to the Editor and articles are also welcomed. The Garage Door News is a monthly publication for garage door installers and manufacturers. The information included in this paper is intended solely for the use of the reader. No part of this publication may be reproduced in any matter without the expressed written permission of the Editor. The ideas and suggestions expressed in this paper are those of the writers. KRUBUS INC. will not be liable for the use of the information, opinions or products expressed, advertised or otherwise contained herein.

The Garage Door News1331 Harvest Bend

Lasalle, ON CanadaN9H 2B5

Toll-Free Tel: 866-854-0561 Toll-Free Fax: 866-838-2967

e-mail: [email protected]

LETTERS TO THE EDITOR

POSTMASTER: Please forward address corrections to:The Garage Door News

1331 Harvest BendLasalle, ON Canada N9H 2B5

The Garage Door News269 Walker St., #637

Detroit, MI USA 48207

GARAGE DOORT H E

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APRIL 2013

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5 APRIL 2013The Garage Door News

LAST MONTH'S CASE & ANSWER

NOTICE TO CASE READERS:All business cases in the Garage Door

News involve fictitious companies facing realistic business problems.

E-MAIL: [email protected] PHONE: 1•800•663•4599The Case Page:

Case 22-3 ANSWER:

1 - 8 0 0 - 6 6 3 - 4 5 9 9

Case 22-3: Getting Local Media Coverage

GDN Doors did some newspaper advertising, a quarter page yellow pages ad, sponsored a youth sports team, and participated in two annual home shows. Beyond that, the company did very little in the way of promotion. In general, the company relied on the quality of its work and the word-of-mouth that it generated.

For the past year, Bill has been a bit more aggressive with promotion. All residential retrofit projects now have a lawn sign that advertises GDN Doors. In addition, his installers hand deliver 25 promotional brochures to houses around the new installation. These low cost actions have begun to pay off with requests for pricing. They have also convinced Bill that investments in marketing have a return on investment – even if it is tough to measure at times.

One of the local radio stations has a Saturday morning show that brings in an expert on a specific topic and people can call in with questions. Bill has listened to several of these shows, dealing with topics as varied as wellness to plumbing. He is convinced that paying to be on the show would have a positive impact. He is not worried about the cost. Instead, he is worried about answering the questions. He is very comfortable with speaking on the radio, but he is not a door technician. He has always worked in sales and management.

Is Bill the right person to be on the two hour call-in show? Would it be better to have one of the door technicians do it instead? How can he anticipate the questions that callers will ask?

Case 22-4: The Successful SalespersonFor years, revenues for

GDN Doors had grown at a pre-dictable but gradual rate. Bill, the founder of the company, had been pleased with the financial progress of the company. It had allowed him to develop strong relationships with his suppliers and his cash flow was always solid.

Sales for the company were largely driven through word-of-mouth and a single salesperson. This salesperson was a former installer,

so he was technically qualified, but relatively inexperienced in sales.

When Bill’s son joined the company three years ago, he ex-pressed a strong interest in spark-ing sales growth. To back this goal, the company committed additional money to advertising and put to-gether a pricing structure that Bill and his son thought would be com-petitive in the market.

The company also hired an additional salesperson. Unlike the

existing salesperson, who was paid a generous salary and a small bonus for sales, this new salesperson was paid a high commission rate and no base salary (beyond the first four months). Initially, this concerned Bill. He was worried that the wage structure would result in frequent turnover of sales people.

The opposite occurred. The new salesperson has been very suc-cessful. So successful, in fact, that his earnings are becoming a con-

cern. Others seemed to know what he was earning and resented his deal.

Bill and his son are thrilled with the increase in sales, but are concerned with the payments of one person and the impact on em-ployee morale.

Garage doors are not a frequent purchase for most homeowners. As such, there is limited ability for a garage door installation and repair company to build up brand loyalty based solely on repeat purchases. This puts additional pressure on consumer awareness of the brand.

At its simplest, brand loyalty can be thought of as a five stage process – awareness, knowledge, liking, preferring and loyalty. First a consumer is aware of your company. The name sounds familiar. They may connect the brand name to home improvement. As a consumer begins to know your brand, they connect the brand name with the actual services and products you provide. This connection is a key step.

For a consumer to like or prefer your brand, they need to experience your products and services. Alternatively, they can move to these stages of loyalty through the experiences of close friends, neighbors, and relatives.

The opportunity that GDN Doors has to appear on a local radio show speaks directly to the loyalty process. It allows the company to introduce itself to individuals who have no experience with garage door companies. It allows Bill to connect the company name and product category in the mind of the homeowner.

By showing the level of expertise within GDN Doors on the radio program, the company is able to achieve even higher levels of awareness/loyalty. As such, it is probably best if Bill and a technical person both appear on the show. It ensures that the marketing and technical sides of the business are well represented.

6The Garage Door News APRIL 2013

Goff’s Enterprises Introduces G2 Lite Spring Assist Door

WISCONSIN - Goff’s Enterprises recently announced the addition of the Spring Assist Door to their G2 Lite line of doors. The new door is set to be released at the International Door Association Show in Nashville, TN.

According to the company, Goff’s G2 Lite

Spring Assist Door features a durable internal custom torsion spring and an exclusive interior chain-pull quick-release feature for easy and hassle-free opening. It has a rugged centrifugal latching mechanism that allows the door to be stopped at any position and released from both sides. It’s designed with a modular web construction with replaceable panels available in vinyl, mesh, and clear PVC. The doors have impact-resistant fiberglass wind bars that allow it to easily be reset without damage to the door.

Goff’s G2 Lite Door line was released early last year. It was adapted from Goff’s G2 Door as a cost effective option for dock doors and internal doors that do not endure heavy fork lift traffic and high wind loads. Goff’s G2 and G2 Lite Doors are available in a variety of manual and motorized operations.

“The G2 Lite Spring Assist Door is a perfect addition to our G2 Lite line,” states Tony Goff, President of Goff’s Enterprises.

“It gives our customers a full array of door options based on functionality requirements and cost constraints; from high duty cycle and wind loads, to low traffic and limited use applications.”

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© 2011 Clopay Building products Company, inc., a Griffon Company, inc.


Garaga Introduces a New Model for its North Hatley and Stratton Series

QUEBEC - Garaga recently announced the addition of an elongated panel design for its country-style doors.

This design, the LP model, is for homeowners who want the double garage door they select to complement the traditional style and lines of their house.

Two of Garaga’s residential doors will have the LP option:

the North Hatley (1¾’’ steel door, R-16) and the Stratton (1 3/8’’ steel door, R-12). These are 26-gauge galvanized steel doors with woodgrain finish and baked-on polyester paint.

Windows and frame weatherstripping also come in different colors to complete the look.

February 2013 Housing Starts in CanadaONTARIO - Housing starts in Canada were trending at 195,087 units in February, according to Canada Mortgage and Housing Corporation (CMHC). The trend is a six-month moving average of the monthly seasonally adjusted annual rates (SAAR) of housing starts.

“The trend in total housing starts continued to moderate in February. Moderation in economic fundamentals in the second half of 2012 has led to more modest housing demand and builders are adjusting accordingly,” said Mathieu Laberge, Deputy Chief Economist at CMHC. “Monthly SAAR housing starts moved closer to the six month trend in February, up from January levels, due to a rebound in Ontario and Quebec multi-family starts.”

CMHC uses the trend measure as a complement to the monthly SAAR of housing starts to account for considerable swings in

monthly estimates and obtain a more complete picture of the state of the housing market. In some situations, analyzing only SAAR data can be misleading in some markets, as they are largely driven by the multiples segment of the markets, which can be quite volatile from one month to the next.

The standalone monthly

SAAR was 180,719 units in February, up from 158,998 in January. The SAAR of urban starts rose by 18.4 per cent in February to 161,631 units, led by a 27.7 per cent increase in multiple urban starts to 99,022 units. Single urban starts rose by 6.1 per cent to 62,609 units in February.

February’s seasonally

adjusted annual rates of urban starts increased in Ontario (46.8 per cent), Quebec (34.9 per cent), British Columbia (2.1 per cent) and in the Prairies (1.5 per cent). Urban starts declined in Atlantic Canada (-31.7 per cent).

Rural starts were estimated at a seasonally adjusted annual rate of 19,088 units in February.


Continued Page 26

Specified Building Products and McKeon Doors Help Complete

Seabee Museum Building

NEW YORK - For many decades, the U.S. Navy Seabees earned a reputation for exceptional creativity in the infrastructure to support the Navy and Marines during times of war.

From paving roads to building bridges in such far-flung locations as Bora Bora, Midway, Guadalcanal, Normandy, Vietnam, the Gulf and even Antarctica, if materials weren’t available, the Navy builder-fighters – trained construction tradesmen – used whatever they could to get the job done. Since the Davisville Navy Base was first established on Quonset Point in North Kingstown in 1942 and up until its closure in 1994, there wasn’t a building

project a Seabee couldn’t tackle.The Seabee’s latest project

is a new Museum building in Davisville, R.I. After enough funds were raised to purchase a modern evolution of the Quonset Hut style building to house the newly created Seabee Museum, a 102’ wide, 65’ deep and 24’ center height steel building was purchased. It remained unassembled awaiting final permits and a foundation until construction commenced in Fall 2012. One critical item needed to be obtained locally, namely a 14-foot wide garage door. The local Museum volunteers faced the task of raising additional funds to make this happen.

Garage and Gate Monitor, enabling customers to monitor and close the garage door and gate from inside the house.

The Security+2.0 Upgrade Bundle (SEC2PCK) includes the new MyQ Control Panel and two 895MAX Premium Remote Controls to improve range, reduce interference and provide better

security with the new encrypted Security+2.0 radio.

“We’re thrilled to introduce the 888LM MyQ Wall Control Panel as a new accessory in our line of MyQ-enabled technologies, and we are arming our dealers with the marketing and merchandising tools they need to be successful,” continued Bevan.

LIFTMASTER (Cont'd)

A New SUPERIOR design that utilizes Advanced Plastic’s original design of combining a bulb and wiper bottom seal that will adjust to fit most standard doors between 1-3/8” thru 2” including Tongue & Groove and Ship Lap styles. Our Superior Quality will reduce part shortages, inventory and increase profitability. Rely on Advanced Plastic for Superior Designs, Superior Products and Superior Quality to seal your overhead garage door.

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The Garage Door News 10 APRIL 2013

CDI President's Message for Spring 2013 2013 is starting off as an exciting year for CDI. I have somany things to share with you. We have a new Chapter in Alberta being led by NedStanojevic, President of Leduc Overhead Door Ltd and a strongBoard of Directors all listed on the CDI website. The AlbertaChapter has taken on the task of completing the "Job Recognition"started by Ken Unger and his group. This will allow for government-run testing for the overhead door industry's mechanics. B.C.Chapter President Mike Plecash is watching closely as they planon the same approach with the B.C. government. Ontario will behosting the CDI National Show and AGM September 12 - 13, 2013at Hilton Suite Fallsview Hotel in Niagara Falls, ON. A golf day isplanned as well as an opportunity to try your luck at the Casino.Check out the website for details www.cdi-door.com. The AGM will be the launch of the new CDI RRSP andSmall Company Health Insurance Program. CDI has partneredwith the Brandon Group to offer coverages normally open to largercompanies only. Now if you only have one or two employees youcan offer them the same benefits of larger companies, which allowsyou to attract better employees. 2013 will be the year for education and recognition for CDI.CDI mechanics training has over two hundred certified mechanics,and we are now planning to add a Fire Door Component. So much is happening. Make sure you and your companyare a part of it. If you're not a member, join CDI, be part of thechange. Support your local Chapter, so it can support you. If you have something to say or need something done orwant to help make a change, call me. Tell me what CDI can do andneeds to do for you. We are working to better your industry, help us do it. We value your membership.

Mark SecordCDI National President

C.H.I. Introduces Window Designs to the

2290 SeriesILLINOIS - (PRWEB) The 2290 Series of garage doors from C.H.I. is now available with optional window designs. The company notes that these designer windows add even more sophistication to the 2290 Series and are available in Stockton, Madison, Prairie, and Sunburst.

This classic recessed panel garage door provides the look of traditional wood frame and panel construction, shaped from steel and embossed with a natural wood grain finish.

By adding these new designer window options, C.H.I. is able to introduce the homeowner to additional designs for garage doors that enhance the beauty of the door and ultimately increases the overall value of the purchase to the homeowner.

New U.S. Residential Construction in February 2013

WASHINGTON - The U.S. Cen-sus Bureau and the Department of Housing and Urban Development jointly announced the following new residential construction statis-tics for February 2013:BUILDING PERMITS

Privately-owned housing units authorized by building per-mits in February were at a seasonal-ly adjusted annual rate of 946,000. This is 4.6 percent (±0.8%) above the revised January rate of 904,000 and is 33.8 percent (±1.4%) above the February 2012 estimate of 707,000.

Single-family authoriza-tions in February were at a rate of 600,000; this is 2.7 percent (±0.7%) above the revised January figure of 584,000. Authorizations of units in

buildings with five units or more were at a rate of 316,000 in Febru-ary.HOUSING STARTS

Privately-owned hous-ing starts in February were at a seasonally adjusted annual rate of 917,000. This is 0.8 percent (±10.6%) above the revised Janu-ary estimate of 910,000 and is 27.7 percent (±13.7%) above the Febru-ary 2012 rate of 718,000.

Single-family housing starts in February were at a rate of 618,000; this is 0.5 percent (±12.1%) above the revised Janu-ary figure of 615,000. The Febru-ary rate for units in buildings with five units or more was 285,000.HOUSING COMPLETIONS

Continued Page 22

CANADIAN DOOR INSTITUTE

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Improve your profi t margins with our best residential garage door opener – the LiftMaster® 8500 Wall Mount. With innovative features like MyQ® technology for remote access to the garage door from a smartphone, the space-saving Wall Mount also works every time, even when the power is out. Want to stand out in the market? Think beyond the ceiling.

Contact your LiftMaster Sales Representative at 800-282-6225.

LiftMaster.com

:

Printout Size

100%Revision: 02

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Job #: CHAL 139154

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Printing & Finishing: 4/cProc-Offset

Publication: Garage Door News

139154_Dealer_RJO_Ad_Final_GDN.indd 1 3/19/13 10:56 AM


Garaga Introduces New Color for the Standard+ and North Hatley Series

QUEBEC - Garaga is expanding its choice of colors for the Standard+ and North Hatley doors with American Walnut.

Garaga is proposing this color for those who want to replicate the mixture of shades found in real wood. The company notes that the painting itself brings to mind a

Raynor Launches iPad AppILLINOIS - Raynor recently announced the launch of the new Raynor iPad app. Developed to aid dealers in the sales process, the app features product literature for all families of residential, commercial and rolling doors, product slideshows, product videos, Raynor's proprietary WebConnect ordering platform, product comparisons and will feature an updated Design-A-Door application.

"Raynor is extremely excited about the launch of the new app," said Peter Elsenbach, Director of Marketing. "It is an interactive and innovative way to provide our dealers with a tool to engage their customers in discovering all that Raynor has to offer. We see this as the first step in an evolution in utilizing technology to assist our sales efforts and we are already looking at future opportunities with the app."

two-way, ribbed wood surface that simulates the look of a varnished wood door.

This new color brings to seven the total number for these two door models.

Windows and frame weatherstripping will also come in this new color to blend with the door.

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Clopay Garage Doors Featured on DIY Network’s “The Vanilla Ice Project”

OHIO - Clopay and Broten Garage Door and Gate teamed up to help real estate flipper Rob Van Winkle, a.k.a. Vanilla Ice, transform a vacant mansion in Palm Beach, Florida that is in desperate need of a facelift during season three of “The Vanilla Ice Project.”

The garage makeover episode was aired Sunday, March 24th on the DIY Network.

Van Winkle and his renovation crew sought out the hottest home-improvement products and technologies to give the 6,000 sq. ft. home the jaw-dropping overhaul it needs to be a contender in a steadily improving housing market.

He selected Clopay’s Canyon Ridge Collection Limited Edition series carriage house garage doors for the two-car attached garage. The rustic appearance of the Pecky Cypress faux wood cladding fits perfectly with the home’s Polynesian design theme. The doors are WindCode rated and feature a durable, five-layer steel and composite construction with a 2” polyurethane insulation foam core. The R-value

is 20.4.Garage door insulation is

just as effective at keeping the heat out in warmer climates as it is at keeping the heat in during the winter months.

This is the second time Clopay and Broten Garage Door and Gate have partnered with the former rapper turned renovator to install garage doors for his DIY Network television series.

New 40-Page High Performance Door Brochure Available From Hörmann Flexon

PENNSYLVANIA - An updated comprehensive high performance door brochure is now available from Hörmann Flexon. The 40 page brochure includes color photos of actual installations along

with updated information for existing products, and new product details for two new models of machine protection doors and the Speed-Master 4600 R rubber door.

sensing the future

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Martin Door Introduces New Logo and New Product Line

UTAH - Martin Door Manufacturing recently unveiled a new company logo as well as a new product line. The initial unveiling was completed during the company’s yearly Dealer Summit in February. The company nicknamed the introduction the “avalanche” to indicate the huge amount of information being distributed at one time. In keeping with the theme, the company invited their customers to the Dealer Summit saying “don’t get buried – get prepared!”

One of the new products

introduced was the Chalet, a composite wood-look garage door. This is a first for the manufacturer.

Martin Door’s president and CEO, Mark Stromberg, challenged the company to “delight” customers through a broad product offering as well as top-notch service. According to the company, the introductions of the new logo and product line achieve just that.

“The logo is the perfect, graphic representation of Martin Doors – strong, clear and focused

Continued Page 20

Past issues of The Garage Door News are available at

www.garagedoornews.com

2013

IDA EXPOTUNE IN FOREDUCATIONNashville, Tennessee May 8-11

Not just garage doors...• Commercial Doors • Fire Doors • Residential Doors •

• Pedestrian Doors • Gate Operators • Dock Systems • Rapid Roll Doors •• Software/Technology • Security Systems • And much, much more!

The IDAExpo™ is the largest gathering for door and operator educational workshops and exhibits in

the world, and you don’t want to be left out!

Opening Session Keynote Speaker, Friday, May 10th

Steve Rizzo“The Attitude Adjuster”

IDAExpo Exhibitor Hospitality Exclusive, Friday, May 10th

Lorrie Morgan Concert

IDEA Testing and Educational WorkshopsIDAExpo Education at Nashville Aims for New Heights!You can’t afford to miss the 2013 IDAEXPO!

IDEA is producing a line-up of professional and industry presenters that will cover issues of importance to virtually every member of the door and access systems industry.

Bill Rossiter - Branding and the New NormalWithin every market condition (especially the most challenging ones), each company is faced with making a choice. And, deciding to not make a choice is still making a choice – it’s merely a choice to not take action. Many companies have chosen

this path – to sit and wait for the housing starts to come back, and hope for it to return to “normal” again.

Successful leaders see opportunity in change or gaps in the market, no matter how severe the change. To these leaders, what we are experiencing today is our New Normal. Only when you choose to accept and truly embrace it, will you have the chance to create a sustainable and profitable business model.

The key question we will discuss in this session is: What is the New Normal, and how can I perform successfully in it?

We will also discuss the power of Branding and powerfully positioning yourself and your business for success within this New Normal. Come listen, learn and discuss and see if you are ready to embrace the New Normal.

Nancy Friedman – How to be an Island of Excellence in an Ocean of MediocrityThere is a mass of grey average out there. You know it and we know it. You can remain in that mass and be like all the others or come along with the Telephone Doctor and raise the bar.

No matter where you are within the company, owner, management or staff, knowing where you fall in the customer service arena compared to where you need to be is an eye opening experience.

FACTS:• 8 out of 10 people who won’t be doing business with you ever

again won’t tell you that. They just go away. • 8 out of 10 people will tell 11 others how bad you are. • 1 out of 10 will tell others how good you are.

Nancy starts with the Telephone Doctor’s 10 Point Self-Assessment Quiz. This helps you evaluate your current situation and identify the gap between where you are in the customer service arena and where you need to be. After you do the quiz, Nancy takes you through each of the 10 points and gives you solid information you can apply immediately.

You just gotta work smarter, not harder. And this program shows you how to do just that.

Hell Hath No Fury Like a Customer Scorned This is a unique program blending sales and customer service skills that delivers the Telephone Doctor’s famous FIVE FORBIDDEN PHRASES. The five phrases that are guaranteed to frustrate your customers.

Nancy Friedman, the Telephone Doctor, knows the positive alternatives. She’ll share them with you and you’ll be glad she did. It’s a wealth of information designed to increase your sales and customer service.

What are you and your staff saying that turns your customers off and makes them run to the competition instead of turning them ON.... and staying with you?

A content rich program designed to get your customers swearing BY you, not AT you! It’s a laugh out loud session where you’ll walk away with techniques you’ll use immediately and forever.

Kim Wiest - Marketing is Not What You Do When the Phone Stops Ringing!How is your company positioned to compete during the course of the next three to five years? In addition to advertising and selling your products and services, are you building a brand for

your business that will serve as your signature in your market? Many door dealers spend their dollars in pursuit of the next customer without a proper strategy. Kim Wiest is the President of Platinum Marketing Group, based in Cincinnati, Ohio, and she has helped develop some of the most innovative and successful advertising and marketing campaigns for door dealers throughout the country. Kim will discuss a variety of relevant issues surrounding branding, advertising, new media and sales. Her session will give you specific ideas, along with methods for carrying them out to your customers.

Cathy Sexton – I.G.N.I.T.E. Your Performance and Accelerate ResultsImprove your daily productivity significantly by using this 6-step proven process, developed by one of the nation’s top productivity strategists. Cathy Sexton has been helping others lead healthy

and productive lives since experiencing the risks associated with being a workaholic herself. She now coaches and trains people how to spend more time with family, enjoy their careers and live a less-stressed – but more productive – lifestyle.

Her methods will help attendees regain clarity and focus, allowing them to become more productive, increasing income, while working fewer hours. Discover your natural productivity style – learn to save time, money and energy as you ignite your performance and accelerate your results.

Creating Powerful TeamsMs. Sexton will follow her I.G.N.I.T.E. session with a breakout seminar aimed at helping company leaders produce organizations that collectively operate at peak performance as well. Having an office staff and field technicians operating at maximum productivity and efficiency is not something that just happens. Strategies that motivate employees without alienating them require insight and skill that you will learn in this session.

Tom Hubler – Succeeding at SuccessionThomas M. Hubler is recognized as a national authority on the subject of family business issues, having more than 35 years experience in the field, and bringing a background as a marriage and family therapist into it with him. Hubler has

played a major role in shaping the field of family business consultation, having assisted colleges and universities establish family business institutes and working with thousands of families in their business enterprises. And, while his credentials are boundless, the most important thing for door and access dealers engaged in family-owned businesses will learn:• Challenges and advantages associated with family businesses• Obstacles to successful management succession• Major pitfalls in succession planning• Factors that affect the planning process• Key recommendations for effective succession

Widely quoted by national media, including The New York Times, Wall Street Journal, Business Week, Corporate Report and Nation’s Business, Tom Hubler will provide door dealers with a wealth of information about succeeding at succession in a family business.

Bruce McConnell – Math Meets Emotion: The Process of Valuating Your BusinessWhen selling any business, having an understanding of how a realistic value was determined can provide the additional

confidence a seller needs as they embark on any meaningful discussions of this value with others. In addition to organizing and summarizing financial information, the process of valuing a business also involves taking some other important steps that allow owners to comfortably support the story that needs to be communicated to a prospective buyer as they focus in on their buying decision.

The valuation process is often where ‘math meets emotion’, and many small business owners find it to be a very overwhelming event to not only initiate, but also to navigate through successfully. Too often, this includes the garage door dealer’s focus being placed on the value of the business assets, rather than its ability to produce cash flow.

This seminar provides a valuable overview of what a seller needs to understand and consider as they prepare and assemble the information and team members needed to establish a value for their company. So, regardless of the reasons, and whether you are ready to sell your business yet or not, get valuable insight into the process involved with valuation to help you maximize your return when the time comes.

Tim Castello – Change Your Selling Approach to Increase SalesIn times when most businesses are competing on price, how do you stand out? This seminar, led by Tim Castello of Miller Edge, will use practical exercises to demonstrate how using expertise, and

in-depth knowledge of door and access system products, is more compelling to customers than a willingness to reduce price, in most instances.

Attendees will take away:• A different perspective on making the most of sales opportunities• Fundamentals of assessing risks associated with automated doors

• How to communicate risks in order to establish expertise in the sales process

• A systematic and effective approach to increasing sales• Sales skills that can be used on manually or electrically operated

sectional, rolling, high speed and fabric doors

This presentation will provide every attendee with ideas and new approaches to sales opportunities, which are proven to be successful.

Brian Schoolman –The Top Legal Issues Facing Door Dealers2013 and beyond could be a challenging time for all small businesses, particularly those in construction related fields. Regulatory changes,

government mandates, local issues, ongoing efforts to comply with EPA lead-based paint rules and many other activities will have an impact on door companies. Brian Schoolman, of Safran Law Offices will provide a briefing on the issues that could have the greatest impact on door dealers, and he’ll offer advice on how to best approach how attendees address them.

John Zoller & Dr. David Bowen - Economic ForecastOnce again, long-time financial experts John Zoller and Dr. David Bowen will close the two-day educational agenda with an

economic forecast for the door and access systems industry. Knowing what’s ahead will enable dealers to better position their businesses to maximize opportunities and succeed in any economic climate.

For the Technicians…A new two-day training school has been created by the IDEA board of directors, in partnership with an industry faculty of experts in rolling steel doors, including rolling steel fire doors. The course will cover all of the content covered in two of the IDEA Technician Certification study guides – Commercial Rolling Door Systems and Rolling Steel Fire Doors – and serve as a thorough immersion in the products for technicians new to the commercial field, as well as an exam preparation course for certification candidates.

The courses will run throughout the two-day educational agenda at the IDAExpo, and will close on Thursday with optional examinations for all technicians who are registered for either or both of the certification programs. IDEA is introducing a special new bundled program to enable technicians to earn both of these certifications at a reduced fee, and by making testing conveniently available at the close of the two-day school.

For more information on the IDEA Rolling Steel Training Course, visit www.dooreducation.com.

IDA Scholarship Foundation

Golf TournamentThe IDAExpo Golf Tournament is a significant fundraiser for the IDA Scholarship Foundation. Not only will the event provide fun for all the participants, it will also benefit students as they expand their educational horizons via IDA Scholarships.

The IDAExpo Golf Tournament will be conducted at the Gaylord Springs Golf Links in Nashville, Tennessee. Designed by Larry Nelson, a PGA and U.S. Open Champion, the course is carved from the banks of the Cumberland River and is a links style layout. The holes are bordered by limestone bluffs and wetlands.

If you haven’t participated in the IDAExpo Golf Tournament, this is an excellent time to do so. In the fall of 2012, the IDA Scholarship Foundation provided 26 people within the industry with scholarships totaling $39,000! So, not only is the event enjoyable and a great time for all, it also makes it possible for meaningful scholarships.

Jim Giles Memorial Run for Scholarships

Motorcycle Poker RunThe 2013 Motorcycle Poker run will be the best ever as the participants enjoy a scenic route through the colorful countrysides of Nolensville, Eagleville, and Shelbyville, into Lynchburg, Tennessee. While in Lynchburg, riders will have an option of taking a tour to the historic Jack Daniels Distillery or shopping in the charming downtown square. Riders will also have lunch in

Lynchburg, famous for their old style southern cooking and fresh lemonade! Ride, relax, and enjoy a day with other bike enthusiasts. Sign up today!

The registration fee is $40.00 per person and includes a special IDA Biker souvenir tee shirt and lunch. All net proceeds will be donated to the IDA Scholarship Foundation. If you’re not a biker, be a sponsor and support the scholarship fund raiser.

Proceeds benefit the IDA Scholarship Foundation

IDA Scholarship Foundation

5K Fun Run for EducationThe 5K Fun Run for Education will be held on the beautiful grounds of the Gaylord Opryland Hotel and Convention Center. The race route is a full 5K (3.1 miles) and circles the entire property. Not only will the event provide fun for all the participants, it will also benefit students as they expand their educational horizons via IDA Scholarships.

The registration fee is $30.00 per person and includes a special IDAExpo 5K Fun Run tee shirt as a participation souvenir! All net proceeds will be donated to the IDA Scholarship Foundation. If you’re not a runner, be a sponsor and help support the scholarship fund raiser.

Scholarship Fundraisers

For complete information and registration forms for

scholarship activities go to:www.idaexpo.org

2013

IDA EXPOTUNE IN FOREDUCATIONNashville, Tennessee May 8-11

IDAExpo 2013 Schedule of EventsWednesday, May 8• General Registration• Golf Tournament• 5K Fun Run• Motorcycle Poker Run• IDEA Testing• Educational Workshops

Thursday, May 9• General Registration• Educational Workshops• IDEA Testing• Special Door Technician

Educational Programming• President’s Awards Banquet

Friday, May 10• General Registration• Opening Session with

Keynote Speaker Steve Rizzo• Special Door Technician

Educational Programming• Exhibits• Exhibitor Hospitality ConcertSaturday, May 11• General Registration• Exhibits• SuperTech Program

See last page foronline registrationinformation.

The IDA has negotiated special rates for conference attendees at the Gaylord Opryand Resort & Convention Center, the headquarters and site for virtually all IDAExpo events. When you make reservations, be sure to identify yourself as an IDAExpo attendee. Reserve before April 8, 2013 and enjoy an Early Bird discount courtesy of the IDA (use the code provided below).

You’ll be amazed at the nine acres of indoor gardens, cascading waterfalls and an indoor river with its own Delta flatboat. Within this lush landscape, you’ll discover a multitude of fine dining and casual restaurants, unique shopping experiences, and a 20,000-square-foot resort spa and fitness center. And for late-night excitement, check out the entertaining Fuse Nightclub.

NOTE: When the rooms in the IDAExpo block are sold out, requests will be handled on a space-available basis at the hotel’s standard rate. Make your reservations early!

For more travel information visit the IDAExpo 2013 website:

IDAExpo Headquarters HotelGaylord Opryland Resort & Convention Center

www.idaexpo.org

Gaylord Opryland Resort & Convention Center2800 Opryland Drive, Nashville, TN 37214Reservations: 888-777-6779Room Rates: $164 single/double for ‘Traditional’ style rooms ($65 additional for ‘Premium’ rooms)Resort Fees: $15 (mandatory)Use reservation code: #A-IDRA3Discount Early-Bird deadline: April 8, 2013www.gaylordhotels.com

www.idaexpo.org


on garage doors. The new product line embodies these same qualities. We are very excited about the ability to provide such a wide range of products to our customers. There

is something here for everyone,” Stromberg promises.

During the February Dealer Summit, the manufacturer also hinted at other developments to

MARTIN (Cont'd)

Garage Door Selection 101 Series Provides Overhead Door Distributors with New Sales Tool

TEXAS - Overhead Door distributors have a new sales tool with the introduction of Garage Door Selection 101, a web-based video series that educates consumers on the basics of a garage door purchase.

Available on the Overhead Door website, the six-video series allows distributors to help customers make the best garage door choice for their home based on style, price and materials. Distributors are encouraged to share the 90-second videos during the sales process, in order to educate homeowners. Topics include: Choosing a Brand, Increasing Curb Appeal, Style Options, Material Choices, Insulation Benefits and Price Considerations.

“As Overhead Door distributors know, purchasing a garage door is not something homeowners do very often, so they aren’t always aware of the styles and options available,” said Jennifer Malcuit, Overhead Door’s brand manager. “By directing customers to the Garage Door Selection 101 videos, distributors will be able to work with well-informed homeowners who know the benefits of purchasing a higher quality product. This

can result in greater sales and profits for the distributor.”

In addi-tion to covering the basics, the videos provide other informa-tion important for garage door selection, such as maintenance, durability and even climate considerations which

can ultimately determine the life-time of the door.

come later in the year. A new safer joint, as well

as a new woodgrain-finish steel, are just a few things that are to come.


IDA EXPO 2013May 8-11

Nashville, TN

800-567-1647

Clopay Introduces Commercial

2” Polyurethane Insulated 24 Gauge Sectional Steel Door

OHIO - Clopay is introducing a premium-duty 24-gauge overhead sectional steel door with an R-value of 18.4 to its 2” polyurethane insulated commercial door line.

“The Model 3724 takes the industry’s conventional 24 gauge specification to a new level of thermal efficiency, durability, and safety,” says Jim Hoying, Clopay’s commercial business development manager. “Historically, 24 ga steel doors for warehouse applications have been pan doors insulated with sheets of polystyrene or isocyanuarate. The Model 3724 is a three-layer steel “sandwich” door. CFC- and HCFC-free polyurethane is foam injected between a 24 ga exterior and 28 ga interior steel skin, to create a solid, bonded core for maximum energy efficiency and strength.”

The sections have a continuous thermal break to prevent the transfer of hot or cold air from outside indoors. An optional 32”x 80” pedestrian pass door can be added to help maintain a consistent temperature in the building by reducing the number of times the overhead sectional door needs to be opened.

The Model 3734 is available in five factory-finishes: white, brown, tan, gray and Trinar white. The interior and exterior hot-dipped galvanized steel panels are primed and coated with a baked-on polyester paint finish for a long-lasting, low-maintenance, rust-resistant surface.

The company notes that building owners can reap additional cost-savings and increase the life of the door by specifying Clopay’s re-settable, break-away bottom section for doors installed in high-traffic loading dock areas. If the door is accidentally struck by a forklift, or another piece of heavy equipment, the section gives way and can be reset in a matter of seconds, eliminating downtime and costly service repair calls as well as and reducing operator injury and impact damage to the building’s structure. The section matches the exterior appearance of the Model 3724, creating the illusion of a continuous door for added security.

The Model 3724 is available in door heights ranging from 6’3” up to 24’ and widths ranging from 9’2” up to 32’2” long. Hardware includes a full-length vinyl astragal, 14 gauge hinges, commercial 10-ball steel rollers, and 25,000, 50,000 or 100,000 high cycle torsion springs. Various window options are also offered.

Garaga Launches My Dream Garage

ContestQUEBEC - Garaga is launching a “My Dream Garage” contest for its Canadian market. This is its second edition of this contest.

Starting February 18th and running until June 21st, 2013, Garaga web visitors have the chance to win a “Dream Garage,” including not only a new Garaga door system, but also $5,000 to furnish their garage with cabinets, workbenches and racking systems to make it perfect.

To enter, they just need to build their ideal garage door on the Garaga Design Center and leave their email address.

The drawing will be held on June 27th at Garaga’s headquarters.


CROSKILL OVERHEADDOORS LTD.

MANUFACTURER OF INDUSTRIAL-COMMERCIAL

CR175 STEEL INSULATED SECTIONAL DOORS

POLYCARBONATE DOORS

CUSTOM BUILT WOOD CARRIAGE HOUSE DOORS

24 GA STEEL REPLACEMENT SECTIONS

1-800-567-7472email: [email protected]

519-291-1034 • FAX: 519-291-5661

For links to our advertisers: www.garagedoornews.com

Clopay Introduces Cypress Collection with

Ultra-Grain Paint FinishOHIO - Clopay recently introduced the Cypress Collection, an insulated flush steel door with the company’s Ultra-Grain paint finish.

Ultra-Grain simulates the appearance of stained wood on a steel door surface. The company notes that unlike real wood, it won't rot, warp, or crack, so no ongoing maintenance or staining is required.

The simplicity of the flush panel design combined with the horizontal Cypress woodgrain print is well suited to transitional, contemporary, Southwestern and Mediterranean style homes.

The Cypress Collection features a three-layer construction for maximum durability, energy efficiency, and quiet operation. Insulation options include 2” or 1-3/8” polyurethane or polystyrene with R-values ranging from 6.5 to 18.4.

Two finish colors are offered: Medium or Walnut. Complementing window frames, grilles, inserts and decorative hardware are also available.

Cypress Collection Ultra-Grain colors complement Clopay’s Energy Star qualified fiberglass entry door stain options for homeowners interested in creating a coordinated exterior appearance.

Privately-owned housing completions in February were at a seasonally adjusted annual rate of 711,000. This is 0.6 percent (±10.0%) below the revised January estimate of 715,000, but is 24.3 percent (±12.2%) above the February 2012 rate of 572,000.

Single-family housing completions in February were at a rate of 574,000; this is 3.6 percent (±11.7%) above the revised January rate of 554,000. The February rate for units in buildings with five units or more was 130,000.

US HOUSING (Cont'd)


MANAGEMENT

Judging Necessary Management StrengthsTrading off between resilience, strategic vision and innovation

By Dave Bussière

GMAC, the group that runs the key admission's test for MBA programs around the world, recently announced

that it is now testing for new competencies that are important for future executives. For decades, GMAC has been a leader in evaluating the skill set required to enter MBA programs – and thus enter the ranks of professional managers in corporate America.

The new GMAC test, which will be launched in the next few months, evaluates an individual’s underlying personal and professional strengths and helps that person put together a development plan to boost job performance and enhance career opportunities.

This new test, called Reflect, because it lets a manager see themselves honestly, provides feedback on ten core abilities: Innovation, Operational Thinking, Decision Making, Strategic Vision, Strategic Self-Awareness, Resilience, Drive, Interpersonal Intuition, Valuing Others and Collaboration. And while all ten seem worthy of evaluation and discussion, I am particularly interested in the trade-off between three – Resilience, Strategic Vision and Innovation.

Resilience is focused on today. It is the ability to perform well and quickly under current pressure. It acknowledges that today’s decisions will be scrutinized. It requires flexibility and poise in difficult situations.

Strategic Vision takes a longer term, strategic view. It is the ability to evaluate the environment in light of current practices and possible opportunities.

Innovation exists almost outside a time frame. It speaks to the generation of new ideas independent of current operations. It is based on intellectual curiosity rather than a focus on current needs.

These three qualities interest me because they are all good, but all focus on a strength in dealing with a different time-frame. Many entrepreneurs have a healthy blend of the three. The reality is that company owners and senior executives cannot expect any given manager to

excel at all three. Many times, excelling at one will make an employee stand out.

Resilience is clearly an excellent skill for people who manage the everyday operations of the business. The ability to deal with an ever-changing work environment, and still be productive is crucial to most businesses. It may involve inventory questions, employee scheduling issues and budget constraints. It may also include dealing with employee complaints and questions from the media. They would, ideally, like to be evaluated on current stats: on-time deliveries, customer satisfaction, or hours worked.

The resilient manager, however, may ignore the necessary changes required to progress according to a strategic plan. The resilient manager’s short-term focus may impede progress.

In contrast, a manager with string strategic vision will keep a focus on potential improvements. This tends to push employees beyond current operations to seek out new efficiencies and productivity within existing markets and service offerings. The strategic visionary will see how operations are being held back by current practices. They would, ideally, like to be evaluated on sales growth, productivity growth, or new customer sales.

In contrast, an innovator will focus on the possible. He will see totally new opportunities within existing markets. So, while the resilient manager will find ways to get the installation crews out every day, and the strategic visionary manager will see ways that a given installation crew can be 20% more productive, the innovative manager will see new revenue streams where others in the organization see no potential. The innovative manager will often move beyond current product/service offerings.

So, consider the following situation. Door Company X has an installation and service contract with a large regional distribution company. The resilient manager will make sure that all service calls are promptly completed and that any new installation is scheduled based

on product availability. The strategic manager will analyze historic data and realize that there are opportunities to shift the service schedule to enhance door up-times while incurring no additional costs to the door company. In contrast, the innovator will notice that the door company services a company's doors and dock levelers each quarter, but has never played a

Management SkillsInnovation: Generates new and unique ideas; makes connections among previously unrelated notions; adds value to situations requiring original thinking• Generates unique and clever solutions and ideas • Expresses intellectual curiosity to discover hidden patterns or interrelationships • Leans away from existing frames and structures to new/different approaches • Is comfortable with ambiguity

Strategic Vision: Combines one’s own ideas with those of others to envision the possibilities and map out a road to a better future.• Advocates for pushing the status quo• Keeps an open mind to ideas and possibilities• Analyzes ideas for implications on the business and work environment• Takes a long term view• Demonstrates economic awareness and recognizes impact on surroundings

Resilience: Performs well under pressure or challenges (e.g. time, ambiguity, etc.); rebounds quickly from a setback.• Tolerates scrutiny and responds appropriately to issues and challenges without becoming defensive• Takes risks and is able to handle adverse outcomes• Flexible – adapts when the situation calls for it• Exhibits poise and confidence in chaotic situations

Source: GMAC.com

Continued Page 24


APPOINTMENTS

Past issues of The Garage Door News and links to our advertisers are available at:

www.garagedoornews.com20 + YEARS OF HIGH CYCLE SERVICE

[email protected]

Visit us at www.hermco.ca

role in the company’s security gate system, its employee parking lot or in providing access data back to the customer’s management so that they can change how they do business.

All three types of managers are valuable. They each provide profit and efficiency potential to a company. The reality however, is that it is rare for one individual to possess all three. Instead, a manager must look at his current portfolio of skills – his own and those of

MANAGEMENT (Cont'd)

Carlo Gavazzi Announces New Account Managers

ONTARIO - Carlo Gavazzi recently appointed Greig Harrison as the Account Manager for Southwestern Ontario.

Harrison brings over three decades of sales experience in the electrical/automation industry to Carlo Gavazzi. Over the years, Harrison has excelled in bringing his customers unparalleled service and support. He firmly believes in providing the best solution for all applications. Harrison will focus on the support of channel partners in Southwestern Ontario and will continue to develop both new and existing relationships in the territory.

Carlo Gavazzi has also appointed Serkan Onat as the Account Manager for Eastern Ontario.

Onat brings almost a dozen years of sales experience with electrical and automation products/systems. His industry experience is further supported with a Bachelor’s Degree in Electrical Engineering and certification in Marketing Management. Onat will focus on supporting channel partners in Eastern Ontario and will be a key part in developing and maintaining long term relationships with customers in the territory.

Greig Harrison

Serkan Onat

Wayne Dalton Brings Curb Appeal to

MainStreet AmericaTEXAS - Wayne Dalton is a featured participant and sponsor of MainStreet America, the nation’s only year-round showcase of various home styles. Located in Houston, Texas, MainStreet America is part showroom, part home parade and part high-tech shopping experience, all rolled into one.

“As one of the nation’s most innovative garage door companies, it only makes sense for Wayne Dalton to participate in the nation’s most innovative residential home parade,” said Joe Dachowicz, Wayne Dalton’s vice president of marketing. “MainStreet America allows us to show that, whether it’s a coastal beach house, contemporary townhome or anything in between, homeowners can find a garage door design, color, material and accessory combination from Wayne Dalton that is a perfect complement to their client’s home.”

Designed to inspire homeowners to build or remodel their home, MainStreet America features 12 home designs commonly found throughout the U.S. Each home features installed building products so that homeowners have the benefit of a hands-on experience.

“When visitors walk through MainStreet America, they will see a beautiful display of Wayne Dalton garage doors in a variety of styles and price points,” said Dachowicz.

his other managers – and hire the individual who fits the management gap.

The resilient-strategic-innovative structure is not perfect, but it begins to position a manager’s understanding of what skill set is missing from current operations. It can help identify the skill set needed from the next management employee hired. The correct answer, realistically, will depend on the current skill set within your management team.


CLASSIFIEDS

The Lighter Side

ZEMCO DOOR PRODUCTSWanted Door Installers, Technicians

and Technician TraineesExpanding Overhead door business in Saskatchewan requires Technicians to join our team. A thriving overhead door business serving Western Canada for over 28 years in residential, commercial, industrial, mining, and agricultural markets. Join our commercial or residential team and share our success in a booming province with unlimited growth opportunities.Training provided, excellent salary and benefits. Relocation assistance considered. Send resume to

[email protected] or fax: 306-244-9600.

www.zemcodoors.com

Business for SaleHome based mobile garage (residential) door business established in 1978 in San Francisco with 10% growth per year. Owner trying to retire (near 80). Make money the 1st day. No liabilities, no debts. Just 35 years of good will. $185K takes it all. HK Door Company (415) 971-2400 (24-7).

CLASSIFIED ADS ARE FREE Fax your ad to: 866-838-2967

or e-mail: [email protected]

EXPERIENCED RESIDENTIAL INSTALLERS WANTED

The Garage Door Depot of Greater Vancouver is seeking full time Experienced Residential Install Technicians. We offer above average wages, extensive employee benefits, a fully stocked company truck, all tools, uniforms, etc... Candidates must be fluent in English, have a clean driving record and must have experience installing residential overhead doors. The Garage Door Depot is Canada's largest garage door company with locations from coast to coast. Come join the winning team! Fax or email your resume along with references to:

The Garage Door Depot of Greater Vancouver

Attn: Rick GauthierEmail: [email protected]

Fax: (604) 526-1087www.GarageDoorDepot.ca

SALESPERSON WANTED - RESIDENTIAL BUILDER & RETAILThe Garage Door Depot of Greater Vancouver is seeking a full time Residential Sales Professional. This role is an "outside sales" position and would focus primarily on direct sales to builders however some retail retrofit sales would be part of this role. Experience with garage doors is an asset but not required. We offer above average wages which include commissions and bonus income, extensive employee benefits, complete training and all sales tools and materials required. Candidates must have a positive attitude, have good reliable vehicle they can use daily for sales calls, fluent in English and be fully functional in MS Word, Excel and Outlook. The Garage Door Depot is Canada's largest garage door company with locations from coast to coast. Come join the winning team! Fax or email your resume along with references to:




Experienced Commercial Service Technician Wanted Ontario, California

AR Industries is hiring a qualified technician to come join our team. We offer 401k, medical benefits, paid vacation, holiday pay, full uniforms, fully equipped trucks. We offer above average salaries from $17.00-$32.00hr. You must have the following qualifications: Minimum of 5 years experience in the field of dock levelers, commercial doors, electric gates, access systems, glass doors, hollow metal doors, high speed doors and other equipment. Must be a team player, no drugs, no games.

Contact : AR Industries W 800-648-2770F 800-825-0201

Email [email protected] Visit us online @ www.ardoors.net

COMMERCIAL DOOR INSTALLER/SERVICE TECHNICIAN

Come and live in the beautiful Pacific Northwest! Established in 1968 and still operated by the original owners, this commercial door company is seeking experienced applicants for commercial installers and/or service technicians. We are THE dominant player in Oregon and Washington for installation and service of all commercial doors. Located just outside of Portland OR, we are experienced in the field of overhead doors, sectional doors, high speed doors, rolling steel doors, fire doors, dock equipment, electric gates, and operators. Join our team of professionals and enjoy top benefits which include employer paid health care, paid vacation, employer match 401K plan, profit sharing, cell phone and 24 hour company vehicle. A signing bonus of up to $500.00 (based on experience) is available to applicants after a 90 day probation period. Please forward your resume to:

[email protected]

Commercial Door & Dock LevelersOC California

Install, repair & service all types of doors: roll-up, sectional, one piece, G/A and hollow metal. Must have valid DMV. Drug free. Top pay for right person & benefits after 90 days. Must be able to work 40+ hours a week. Resumé can be emailed to [email protected] or faxed to 714-970-2107 fax, 714-998-0122 office.

Commercial Service Techs and Salespersons

Door company in southern Ontario looking for commercial service techs/installers. Also, experienced salespersons needed. Please send resumes via fax to:

519-570-1977

Overhead Door Business for SaleResidential and commercial door company in business for 30 years with the same owner. Located in northern Illinois, USA. Owner retiring. Fantastic customer base. The sale includes trucks, tools, and equipment. Asking $165,000.00. Please contact me at [email protected].

Wanted: Experienced Door Installers / Service Techs

DoorMasters Inc., a very well respected and established Overhead Door Company, for the past 25 plus years, is looking for installers and door techs who have “the right stuff.” We hire quality people, who do quality work, for our quality customers. If you are interested in re-locating to Red Deer Alberta and have a minimum of 2 years experience in the door industry, please contact us. We have a great team and pay premium dollars for the right people. DoorMasters Inc., is a company of 30 and is in the growing phase. Come grow with us.Email: [email protected] Fax: 403-341-4630 or call Shawn at

403-347-8670

EXISTING GARAGE DOOR COMPANY LOOKING TO

EXPAND Existing garage door company looking to expand throughout Ontario through acquisition. Must be well established with a good management team in place for transition or remain part of the team. If you are interested in exploring an acquisition please contact John Zoller at Zoller Consulting (330) 262-8500 or [email protected]


CLASSIFIEDSEMPLOYMENT

All-Rite Dock and Door Systems Inc.is an established installation and service provider of quality door systems and loading dock equipment serving a variety of industrial, commercial and new construction markets. We are located in Brampton and our continued growth has created a need for the following positions: • Sales Representative• Dock & Door TechnicianQualified candidates should email their resume and a covering letter to:

[email protected] us online: www.all-ritedoors.com

EXPERIENCED COMMERCIAL SERVICE TECH WANTED

The Garage Door Depot of Greater Vancouver is seeking a full time Experienced Commercial Service Technician to support its growing service team. We offer above average wages, extensive employee benefits, a fully stocked company truck, all tools, uniforms, etc... Candidates must be fluent in English, have a clean driving record and must have experience installing/servicing overhead doors. Welding experience would be an asset but is not required. The Garage Door Depot is Canada's largest garage door company with locations from coast to coast. Come join the winning team! Fax or email your resume along with references to:




Commercial Garage Door Installer Overhead Door Company of Calgary is pleased to be expanding our team. Individuals interested in seeking long-term employment with an industry leading company committed to our customers and employees. We offer Competitive Wages, Group Benefits and RRSP program. The following position is available immediately:

Commercial Garage Door InstallerLooking for customer service oriented applicants with 3+yrs proven garage door experience. Clean drivers abstract required. Please email or fax resumes along with Driver’s Abstract to

[email protected]: 403-329-0250

SALESPERSON WANTED:Overhead Door Company of Chester & Delaware Counties is currently accepting applications for a Commercial/Residential/Service Sales Representative for Southeast Pennsylvania. Our company is well established, secure and growing, representing major product lines that are high quality. Some of our products: residential and commercial garage doors, rolling steel doors, electric operators, operable partitions, loading dock equipment, store-front entrances. The ideal candidate will have a positive attitude and the ability to self-generate leads, strong management skills, along with an emphasis on details. Must have clean driving record and pass drug test, physical and background check.Please attach resume, references and compensation expectations in your reply. All applications will be held in confidence.

Contact:[email protected]

Unlike during wartime, this was no time to get creative with materials. In the true “Can Do” spirit of the Seabees, member Jim Rugh approached the Boston office of Specified Building Products Corporation – a commercial architectural solutions company headquartered in New York City with offices throughout New England – to ask for professional help in sourcing the door based on the original manufacturer’s specifications.

Specified Building Products suggested a McKeon Door Company insulated rolling steel door that would ideally serve the Museum’s needs. “The door we suggested has additional insulation for energy conservation and protection against elements of nature, is more reliable for high use applications by the public, provides significant safety for fire and security needs, and will last longer than the door originally specified in the building plans,” stated Scott Grace, president of Specified Building Products Corporation. “Since it is part of a modern Quonset Hut building which most everyone knows was originally designed and manufactured at the Davisville base, we recognized the importance of this Museum project to the history of our state and of the world. Once we let McKeon Door know this, they immediately stepped up without hesitation to donate the door. We are honored to help make this historic building complete.”

The new Museum building will soon house military and civic memorabilia honoring the memory of thousands of men and women who served at the former Navy base in North Kingstown. Until the building is finished, the mementos are being kept in storage and not able to be displayed. “Specified Building Products and McKeon Door Company are, in my opinion,

among the heroes of this project,” comments Dick Caito, president of the Seabee Museum who, along with Board Member Jack Sprengel, oversees the Museum development. “Speaking for the many Seabee veterans and volunteers involved in the Museum and Memorial Park project here at Davisville, we personally thank Specified Building Products Corporation President Scott Grace and McKeon Door President Joseph McKeon and their teams – especially since we were approaching winter in Rhode Island and needed to source a door quickly. Their professionalism and expertise are unmatched and we sincerely appreciate their commitment to our work in recognizing and preserving the past, present and future contributions of all Seabees.”

Florida resident Russell Parry, a native Rhode Islander and veteran construction project executive who worked with Specified Building Products Corporation for many years, served as a U.S. Navy Seabee from 1968-1971 for two tours in Vietnam. “I’m not surprised that Specified Building Products has come through so generously for this project,” states Parry. “I’ve known and worked with this company for a long time and giving back to the community is in their genes. Now the museum documents can be displayed with the dignity they deserve.”

The Seabee Museum and Memorial Park’s mission is to document the history of the U.S. Navy Seabees and provide an educational learning site for students from the region. The well-known Gate Seabee, a large ‘Fighting Bee’ which once stood at the entrance to the Naval Base, was saved from demolition and moved onto the park property which also houses various monuments to fallen Seabees, a chapel, construction equipment, and several restored Quonset huts.

SEABEE MUSEUM (Cont'd)


CUSTOM WOOD WINDOW AND DOOR BUSINESS FOR SALEIn business for over 30 years. Catering to niche market for log and timber frame homes. Manufacturer of quality Douglas fir windows and door slabs. Located in south central interior of British Columbia, Canada. The sale includes full line of shop machines and inventory of lumber, glass and hardware. Asking $65,000.00.

Contact: [email protected](250) 376-0074

CLASSIFIED ADS ARE FREE Fax your ad to: 866-838-2967

or e-mail: [email protected]

is in our quality. Bob SmithQuality Assurance Manager13 years of serviceDASMA Board of DirectorsChairman of the Commercial & Residential Garage Door Division

the difference

“I’m proud of Haas Door’s commitment to quality assurance. Our raw materials come from the best suppliers in the industry and my department makes sure we manufacture the best quality door on the market for our dealers and their customers.

That’s how I make the Haas Door difference.”

Canadian Distributor for Haas Door www.accessentry.ca1-866-735-0406


Action Industries Announces Release

of Weatherblock Weatherseal

OHIO - (Marketwire) - Action Industries has developed the Weatherblock weatherseal. According to the company, the Weatherblock is a premium air infiltration seal for commercial applications that blocks out air, smoke, dust and other debris from penetrating the garage door.

"Our goal was to develop a product that provided a superior barrier against air infiltration, which led us to a brush seal with an insert that seals better than a clip-on seal," said Marc Calcaterra, Vice President of Operations, Action Industries. "The Weatherblock is a high-performing seal that accomplishes that goal, and serves as the latest exclusive product in Action's exclusive line."

Action Industries' new Weatherblock combines the benefits of EPDM/rubber and brush seals in a single application.

"We are constantly identifying the needs of the industry, and are working to provide products that can supply those needs," said Calcaterra. "Additionally, we have established four strategic warehouse locations to ensure that we can deliver the Weatherblock and all of our other products at the lowest delivered cost."

Garage Door Upgrades Return Outstanding Home Renovation Values

TEXAS - On top of a strengthening residential real estate market in many areas of the US, garage door distributors and dealers are getting an extra dose of good news to start 2013 thanks to results from a national home improvement study.

For the third year running, Remodeling magazine’s annual Cost vs. Value survey has found that garage door replacement is one of the highest value-returning home improvement investments that a homeowner can make. In fact, eight of the top 10 remodeling projects for return on investment

(ROI) at resale are those that enhance curb appeal.

“Whether a homeowner decides to replace their entry-level garage door with a mid-grade door, or change out their mid-level door for one at a higher price point, garage door replacement takes two of the top three spots for improvements that cost less than $5,000,” said Joe Dachowicz, vice president of marketing at Overhead Door Corporation. “This continues the trend we’ve seen for several years now, which is that curb appeal upgrades are always money

well-spent, especially when a home owner is preparing to put a property on the market. A garage door upgrade is often the one project that will make the biggest impact on curb appeal.”

The 2013 Cost vs. Value survey found that a mid-range garage door replacement delivers a 75.7 percent ROI, on average, and is the second-best ranked project when spending less than $5,000. ROI was determined by evaluating the typical $1,500 cost to replace a basic garage door with a mid-range door model. At the time of home resale the garage door replacement was valued at $1,132, or 75.7 percent of the original cost. Mid-range garage door replacements are also the fourth-highest rated project out of more than 35 projects evaluated, ahead of both bathroom and kitchen remodels.

An upscale garage door replacement delivers a 75.2 percent ROI, making it the third-highest ranked project under $5,000 and the sixth-highest rated home improvement project overall. The roughly $2,700 cost to replace a mid-range model

with an upscale one delivered an estimated value at sale of $2,046, equating to a 75.2 percent return. “Most busy families use their garage door as the home’s primary entrance,” Dachowicz said. “Given that, distributors should remind their customers that garage door replacement is not only a great way to welcome themselves home every day, but a terrific way to make their homes stand apart from the neighbors’, especially if they are considering a home sale in the future.”

Now in its 26th year, the Cost vs. Value Report is conducted in partnership with the National Association of Realtors (NAR). Hanley Wood, publisher of Remodeling magazine, asks NAR members nationwide to evaluate a variety of home remodeling jobs and then project the ROI homeowners could expect to receive when they sell their homes. The study, available at www.costvsvalue.com, details not only the national average value returned on common renovation projects, but the expected ROI in nine U.S. regions and 80 U.S. cities.

Garaga Launches New Residential Product

BrochuresQUEBEC - Garaga has redesigned and reworked its residential brochures.

These brochures can be downloaded from Garaga’s web site or alternately accessed from an iPad application. In using them with an iPad, the user can enlarge high definition pictures to accentuate

the raised panels and details in the designs.

A new, accordion style, pocket-sized brochure, shows the complete line of Garaga doors. In addition, the Garaga product brochures are designed to act as an envelope to present dealers’ quotations.


NOTE: These questions and answers are from various home im-provement newsgroups on the internet. These questions are real, and the answers are provided by other internet users, not by the Garage Door News. We are printing these questions to let the industry know what types of information people are looking for about garage doors and garage door openers. The answers will give you an idea of what type of "neighborly advice" is being given out. Please fax us your comments or concerns about this column (866-838-2967).

FROMTHEWEB

These questions are real, and the answers are provided by other internet users, not by the Garage Door News. We are printing these questions to let the industry know what types of information people are looking for about garage doors and garage door openers. The answers will give you an idea of what type of "neighborly advice" is being given out.

Continued Next Page

QUESTION 1: Re-painting an old garage doorQUESTION 2: Interested in a counterweight system

THIS MONTH'S QUESTIONS


QUESTION 1 (FROM THE UK):We have a very ordinary garage with a very ordinary metal garage door.

The paint is in a bad way - and I have been ignoring it for years. But as the door is perfectly functional, I would rather re-paint than replace.

What is the best approach? Is it worth stripping off the old paint? If so, how? Or only where it is doing so already?

Something I have never done and I don't want to end up making far more work than needed. At the same time, I want it to look OK and last reasonably.

Given recent weather, I don't think I will be starting for a while, but that leaves plenty of time to mull over any responses.

QUESTION 1, ANSWER 1:Is it definitely painted? Quite a lot of metal garage doors are either

galvanized or plastic coated steel. It may be painted over galvanized.

The correct approach depends on what you have got. It's not (particularly) easy to sort out failed plastic. If it is painted over galvanized, it is relatively easy. If it is painted mild steel, preparation is the key thing. I suppose it could be painted aluminum: check with a magnet and report back.

QUESTION 1, RESPONSE:I think it is a Henderson mild steel or galvanized. Definitely not plastic, pretty sure not aluminum. The current topcoat is certainly a pretty ordinary paint, but you can see some sort of original finish/primer underneath in parts.

QUESTION 1, ANSWER 2:You can get etch primers suitable for aluminum or galvanized. B&Q had them. After a coat of this, you can use any metal paint. If you don't use an etch primer, the paint

may peel off.

QUESTION 1, RESPONSE:That is one of the things that was concerning me. Saw some handy knotted wire cup brushes in Lidl. I thought, that would get the old paint off - as well as any primer or other protection such as zinc. Hence, I did not get one and am asking now.

QUESTION 1, ANSWER 3:I'd use paint stripper on it. If you only remove patches of paint with a scraper, it may end up looking like a dog's dinner.

QUESTION 1, ANSWER 4:I repainted ours three or four times in the 20 years we had it. It was about 8' wide and 6'2" high. I always just sanded down the rough or loose bits, then undercoated and glossed with standard exterior Dulux, using a small ("radiator") roller, which gave a lovely finish, and also easily gave me the reach required to do such a large surface.

I think the latter couple of times I did it, I didn't bother with the undercoat.

It all comes down to "finish required" versus "time you're prepared to spend."

QUESTION 1, RESPONSE:I rather like the orange-peel/stipple effect you can get like that.

QUESTION 1, ANSWER 5:You won't take real hot dip galvanizing off with a wire brush. Hot dip is easily recognized by the crystals on the surface. Even the thinner zinc powder coatings are fairly durable. Zinc-based paint will come off if you are sufficiently aggressive. The usual rule for painting almost anything is to remove anything loose, but it is

normally OK to paint on top of a well-adhered coating.

You can distinguish steel and aluminum with a magnet.

QUESTION 2:They make garage doors that use counterweights instead of springs. Does anyone have any ideas as to why they are not more widely used? In fact, I could probably convert a spring powered garage door to a counterweight if I took the time.

QUESTION 2, ANSWER 1:Ignoring the fact that the spring acts like a counterweight, what is the advantage you're looking for in the counterweight doors?

And, how would these counterweights work? For example, do these counterweights move up and down contrary to the door?

QUESTION 2, RESPONSE:You would never have to replace a spring. You may have to replace a cable that holds the weight, but that’s much easier and faster to do than replacing a spring.

And, how would these counterweights work? For example, do these counterweights move up and down contrary to the door?

Yes. I could give links here to some companies, but that would be like advertising.

You could just Google ‘counterweight garage door’ on Google images.

QUESTION 2, ANSWER 2:Springs wear out and break.

QUESTION 2, ANSWER 3:Just like old window weights worked...with the same problem -- they've got to have somewhere to travel. In a window, it was easy


WEB (Cont'd)enough to build in a cavity of only half the height of the window (even though it left uninsulated space). In a garage with the length of travel, it's more of a logistics problem...doable, but kind of a pain.

QUESTION 2, ANSWER 4:Great analogy. I was thinking elevator, but sash and sash weights are a much better example.

QUESTION 2, ANSWER 5:Why would you want to? While it's workable, it's a lot more clunky of a system than the spring. I do favor the extension springs over the torsion ones, however, as being simpler to deal with.

QUESTION 2, ANSWER 6:I would bet if you look at the counterweight doors, they cost significantly more than the spring type. Also, from the couple of diagrams I've seen, the weights wind up near the entrance, on either

side. Who wants that when the spring type use room that doesn't intrude?

QUESTION 2, ANSWER 7:Can you imagine the weights falling? Oh, the children! At least torsion springs are fairly innocuous when they let loose.

By the way, just how is winding up a weight easier than a spring? The energy stored is necessarily the same.

QUESTION 2, RESPONSE:The weights have or can have a housing over them so that nobody can accidentally come in contact with them. Also, the weights consist of several bars that are individually easy to lift as opposed to winding or pulling a spring.

QUESTION 2, ANSWER 8:Which takes valuable floor space. You could also cover the springs with a guard, if you're really that

paranoid. Kind of silly, expensive, solution to a non-problem, though, isn't it?

QUESTION 2, ANSWER 9:As the garage door goes up, the spring tension lessens to almost zero. Do weights differentially get lighter to accomplish the same task?

QUESTION 2, ANSWER 10:Now for a typical home garage door, compare what it takes to do the above with what it takes to install the spring type.

The spring system sure seems easier to install and less expensive to me. Then factor in that at the end of the garage, right by the door, you're going to have some long vertical enclosure with weights.

In my house, on one garage door that's close to a corner, I have an outside door and a light switch. Kiss that goodbye with the

weights.Even if I didn't have that

there, I'd rather use that area for leaning up rakes, brooms, etc. instead of wasted space. And then you have those vertical weights taking up space on both sides of the garage door. The springs of either type don't take up any space that is usable, aren't in the way, etc.

Bottom line, I see lots of drawbacks and no compelling advantage. In 50 years, I've had one spring break and it was easy to fix.

QUESTION 2, ANSWER 11:I haven't seen them for years. Concrete most of them. Counterweights take up more space than springs. More expensive and awkward to transport too, I should think.

QUESTION 2, ANSWER 12:I noticed on their examples it looked like they were all designed for very high ceiling garages.

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2013 Issue.pdf · 2014-04-21

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Transcript of 2013 Issue.pdf · 2014-04-21