2013: facts and figures - Telia · Morta (Queen Morta) enabling 200 users to use Wi-Fi at the same...
Transcript of 2013: facts and figures - Telia · Morta (Queen Morta) enabling 200 users to use Wi-Fi at the same...
2013:facts and figures
Business leadership, i. e.,
profitable performance or the
largest market share is not
enough today. Ethical leadership
and an impeccable reputation are
equally important.
Kęstutis Šliužas,of TEO LT, AB General Manager
TEO is the largest integrated telecommunication, IT and television services provider for business and private customers in Lithuania.
TEO is a part oftelecommunication serviceprovider TeliaSonera Group.
Through its subsidiary UAB Lintel, the Company owns the biggest, in terms of business volumes, and the most modern, in terms of technologies and management, call center in Lithuania. Another subsidiary, UAB Baltic Data Center (BDC), is a leading provider of data center and information system management services in the Baltic States.
Number of TEO shareholders – 12,000
11.85%
88.15%
Other shareholders
TeliaSonera AB(Sweden)
Create value for customers and shareholders by providing professional, high-quality and easy to use telecommunications, TV and IT services.
How do we implement our mission? Through values: creating value, respect, goal orientation and personal responsibility.
Our mission
Ourvision
Creating value
Respect Responsibility
Your best partner in communicating with the constantly changing world. By constantly introducing the most advanced technologies we aim at enabling our customers to reach people, knowledge and entertainment simply and easily.
p. 8 p. 20 p. 36
We create and provide
services that bring benefits
to customers, the company
and its shareholders.
Creating value
Lithuania is No. 1 in Europe by fiber-optic Internet network penetration.
Our network is used by
90%
51%
24%
customers in Lithuania.
of voice telephony
of Internet
of pay-TV
9
Crea
ting
val
ue
of Lithuanianfamilies use TEO services
1/ 2Lithuanian companies are TEO customers
7 of 10
of Lithuanian families can use TEO fiber-optic access
2 /3
11
Crea
ting
val
ue
In 2013 TEO was recognized the
MOST VALUABLE Lithuanian
company by the value of
investment and benefits to the
country*.
* Magazine “Veidas” Survey
We constantly invest into technological progress
122
453105
27LTL million
LTL million
LTL million
LTL million
for network development
for ITsystems
is invested into the development of fiber-optic network access since 2007
of taxes and contributions paid to the State
In 2013 TEO allocated:
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Crea
ting
val
ue In 2013 we have
created new and improved the existing services for customer security and convenience, taking their needs into account
“Interneto.tv“ (Internet TV) – a new generation TV for smart devices
Cloud computing self-serviceBDC Enterprise Cloud
Internet security solutions forprivate and business customers
HD voice service for IPtelephony businesscustomers
Video surveillance (CCTV) for companies, organizations andsecurity of citizens
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Crea
ting
val
ue In 2013 we generated profit and value for shareholders
TEO market capitalization
Average share price
Dividends for 2013
Revenue
Net profit
EBITDA margin
2057LTL million
LTL
LTL million
LTL million
%
LTL million721
2.69
149
40.6
148
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Crea
ting
val
ue We provided services during the events of Lithuania’s Presidency of the Council of EU
PROJECT
Events have been equipped with:
22 high level meetings,160 expert events
Nearly 500 network-connected workplaces
More than 800 ministers, approximately 1,000 members of delegations, more than 1,500 media representatives.
The value of services provided free of charge – LTL 203,000
cables for Internet and TV
fixed-linetelephones
6 TB 165 26 kmcapacity BDC cloud data storage
speed fiber-optic Internet
simultaneous Wi-Fi connections
2 Gbps 2,000
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We consistently adhere to
the principle of equality, and
treat others as we would like
to be treated ourselves: with
respect and honesty.
Respect
We respect our customers’ freedom of expression, right to privacy and keep their confidential information safe.
of fixed telephone lines in service
of broadband Internet customers
of TV service customers
565.3
TEO is:
430.9172.3
thousand
thousand
thousand
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Our aim is touse smart technologies securely and ethically
Res
pect
We aim to protect children and youth from potential threats of electronic space: we train how to prevent data thefts, create safe social profiles and prevent Internet addiction or electronic bullying.
The Safer Internet project is implemented for the 5th year now together with the partner association ”Langas Į Ateitį“ (Window into the Future).
For many years TEO cooperats with “Jaunimo Linija“ (Youth Line) and “Vaikų Linija“ (Children’s Line) and contributes to addressing youth communication and electronic bullying problem.
visitors
attendees
children
In 2013 TEO joined the pro-fessional volunteering project www.kamtoreikia.lt, where em-ployees share their knowledge on ethical and safe internet.
of test “Are you Safe on the Internet?“6,3351,427227
of training “Safer Internet for Educators“
at 9 seminars “Safer Internet for Our Children“ at fosters
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2013 activities:
We take care of customer
protection against computer
hacking, cheating, improper
content distribution, we
familiarize customers with
equipment user manuals and
its potential health impact.
We encourage taking care of safety!R
espe
ct
To pay attention to IT security, together with partners in 2013 we have organized a conference “Cyber Security: Global Challenges for State Institutions and Organisations of National Importance”.
In cooperation with Kaspersky Lab we have developed a service which, among other functions, allows parents to control time their children spend surfing Internet and pages they visit.
“Interneto Apsauga”(Internet Protection)protects against viruses, hacking, spyware, spam, ensures computer, identity and financial data safety, secure use of electronic banking, e-commerce websites.
The first standardized “Saugumo Sprendimai” (Security Solutions) service for companies protects against hacking, spam, blocks access to virus-infected or undesirable websites.
“Triguba Apsauga” (Triple Security) protects against internet viruses, hacking, data thefts, emails aiming user to provide his/her confidential information to third party websites.
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1 2 3
We closely monitor customer needsand cooperate
Res
pect
Having noticed that Wi-Fi popularity grows fast, we have simplified the access and decreased tariffs for the service.
3,000+
Customers had possibility to suggest where to install new TEO Wi-Fi access points – they just needed to specify a location in the city and a specific object where TEO wireless connection is required.
In Lithuania there are more than 3,000 TEO Wi-Fi access points, including 400 of them in Vilnius.
In 2013 TEO modified voice telephony plans giving more free minutes for calls to both fixed and mobile networks.
Employees of TEO customer care units get annual skills improvement trainings on serving special needs customers. Special telephone call discounts are applicable to retired, disabled people, families with many children and other special needs persons.
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We are grateful to
our employees for
creating our success
through their hard
daily work
Res
pect
A collective agreement is applicable to all the employees of TEO AB, LT.
Employees are annually interviewed to discuss their competence improvement and career aspects. In 2013 more than 80 TEO employees were promoted.
TEO focus a lot on integration of our new employees, organizes New Employee Days and trainings for them. In 2013, 127 new employees joined TEO, and there were 70 student apprentices.
We are happy to be among the most attractive employers in Lithuania!
as of December of 2013
Employees work in TEO Group
Men
Men in managementpositions
Unlimited term jobs
Women
Women in management positions
Fixed-term labor contracts
3,03454%
64%
2,741
46%
36%
293
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We take care of our employees and aim to be among the best employers
Res
pect
We pay 50% of Master’s degree tuition fees for our employees. In 2013 we had 18 such employees. 50%
36.8hrs
In 2013 the average training time in TEO Group was 36.8 hrs per employee.
1,044 employees attended in-house or out-house professional competence improvement trainings, additional 130 employees attended conferences related to professional activities.
In 2013, 143 managers attended coaching trainings to encourage independence in making their activity-related decisions and increase their involvement.
We provide a health insurance package to our employees, which includes health improvement services. In 2013 1,747 employees had a health insurance package. Employee‘s families may use additional health insurance on similar terms.
Our employees may choose to start their business day at 7.00 to 11.00 and finish it at 16.00 to 20.00. They have opportunities to work remotely.
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Cooperation and partnerships with
NGOs, higher education establish-
ments and COMMUNITIES in which we
operate strengthen our relations and
help to create a safe and smart future
society together.
For SOCIETY:socialpartnerships 1.2 LTL million
was TEO social investment in 2013
support and cooperation projects were imple-mented
LTL thousand
150
500
Res
pect
Academic education and promotion of innovation are among the key social partnership areas for TEO.
In 2013 we kept consistent cooperation with:
Nacionalinė Moksleivių Akademija, (National Student Academy), whitch is engaged in educating children with exceptional talent.
The 10th IT contest “Bebras” (Beaver).
Public institution Global Lithuanian Leaders. Thanks to which Lithuanian representatives of science, business, arts and culture were honoured at the President‘s Office for the second time.
National Committee of the United World Colleges, providing support to students wishing to study in foreign colleges.
23 short numbers were given to charity projects (Save the Children, Caritas, Order of Malta Relief Organization, “Algojimas”, TV3 “Išsipildymo akcija“ (“Dreams Come True” campaign etc.), and they fundraised nearly
just using TEO lines
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Towards the Smart Society: Wi-Fi for Schools
Res
pect
In 2013 TEO installed fast Wi-Fifor free in more than 450 Lithuanian schools, which may be accessed by laptops, tabs and smart phones.
“The school has to disseminatethe most novel things.”
Educologist Austėja Landsbergienė
450 schools
A unique Wi-Fi solution was applied at the school of Karalienė Morta (Queen Morta) enabling 200 users to use Wi-Fi at the same time. TEO provided fiber-optic access, Wi-Fi network equipment and special security solutions for free.
This school is now the most technologically advanced in Lithuania using tablets, Internet and education programs based on the new technologies for their routine education activities.
PROJECT
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We take personal responsibility
for the decisions, promises
made to customers and
partners and the outcome.
Responsibility
When introducing responsible business culture we take account of social, society and environmental aspects and accept responsibility for short- and long-term consequences of our activities as a market player, employer, consumer and member of the society.
Environmentalresponsibility
responsibility
responsibilityEconomic
Social
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TEO aims reduce used energy
volumes and introduces new
technologies every year.
EnergyefficiencyR
espo
nsib
ility
The new generation fiber-optic (FTTH) Internet network enables data transmission with close to zero energy losses. The total volume of electricity used by TEO reduced by 13% during the last 5 years, even with activity expansion and building new data centres.
BDC (Baltic Data Centre), a TEO subsidiary, manages7 modern data centres of TIER II standard.
The highest environmental impact caused by data centres is because of their energy used for cooling, thus TEO is highly focused on efficient technologies. During 2013 BDC KyotoCooling technologies saved more than 700,000 kWh of electricity, equal to annual electricity consumption of more than 540 Lithuanian families. Compared to usual cooling technologies, BDC reduces annual CO2 emissions by 700 tonnes.
91
-13%
%Since 2014 TEO uses green Lithuanian electricity to provide services. Electricity generated of renewable energy sources will represent more than 91% of total electricity volume consumed by TEO Group. TEO uses more than 35 million kWh of electricity per year.
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Acting sustainably means for us
doing more than prescribed by
Law, introducing sustainable and
responsible business culture and
practice in the company and its
environment.
Sustainability: environmental responsibility
Res
pons
ibili
ty
Our employees are invited to acquire at least one new environmentally friendly habit per year: saving paper, water, heat, sorting waste, replacing a car by office bicycle, stop using plastic coffee cups, replacing business trips by business conferences.
Sustainability is more than just an economic benefit, it is also a major environmental policy achievement of TEO Group to improve environmental awareness of employees, business and NGO partners and the society.
How do we do it?
We encourage our customers to stop using paper bills, and use only organic paper for bills and envelopes. Customer care units have boxes for collecting small electronics waste and encourage waste sorting.
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Since 2008 we consistently
develop an in-house environmental
project “Tausok ir keiskis“ aiming
to reduce energy consumption, CO2
emissions, save resources and sort
waste. During 5 years this project
enabled us to save more than LTL
5 million.
“Save Resources and Change Yourself”
5Saved more than
LTLmillion
Res
pons
ibili
ty
PROJECT
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In 2013 we used by 8.15% less office paper compared to 2012. All the paper used for in-house purposes of the Group is organic, and nearly all the in-house documents are signed electronically.
Compared to 2012, the number of paper bills reduced by 7.79%, and only recycled paper was used for bills and envelopes.
We used 11.73% less electricity for administrative purposes than in 2012. The total electricity consumption reduced by 2.25%, compared to 2012.
We used 11% less water than in 2012.
We encourage eco-driving. 76 cars were replaced by new, more efficient ones, resulting in 7.66% less fuel consumption compared to 2012.
Supply chain responsibility
Res
pons
ibili
ty
In 2013 environmental requirements were consistently included into technical requirements.
The extent to which environmental requirements are met influences decisions on whether to buy goods and services, enabling to sustain the environment and save natural resources.
TEO is among co-initiators of establishing a transparent business initiative Clear Wave. The patroness of Clear Wave is the President of the Republic of Lithuania H. E. Dalia Grybauskaitė, the initiative is supported by the Ministry of Finance of the Republic of Lithuania and the State Tax Inspectorate.
The goal of Clear Wave is to encourage transparent Lithuanian business practice.
In 2013 the initiative Clear Wave was awarded for promoting transparency in Lithuania by the Seimas of the Republic of Lithuania.
TEO Supplier Code of Ethics defines our attitude to contractor‘s safety at work, sustainability and origin of materials used.
TEO suppliers have to meet
environmental requirements, and
their responsible behaviour and
environmental sustainability are
encouraged.
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TEO has a long history of success as
a result of fair and ethical business
practices. We support international
standards on human rights, labour
conditions, the environment and
anticorruption.
Ethics and transparencyR
espo
nsib
ility
We familiarize employees with principles of socially responsible business and ethical standards and encourage fair business policy and transparent cooperation with Governmental institutions, and support organizations, which promote a socially responsible business attitude in Lithuania.
In 2013, 98.7% of TEO Group employees attended an on-line training, introducing principles of Ethics and Code of Conduct.
NASDAQ OMX Vilnius, Riga and Tallinn stock exchanges: Baltic Marcet Awards TEO was recognizedfor the Best Investor Relations in the Baltics according to analysts.
Baltic Corporate Excellence Awards 2013: The best listed company in the Baltics.
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Business leadership isnot enough today
Res
pons
ibili
ty
It should be complemented with responsible daily operations: being ethical, fair and transparent in terms of market, society and employees, to develop a long-term value for them.
Because we care how our business, environment and people will live tomorrow.
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Ethical
Transparent Honest
Environmental
Mar
ket
Society
TEO LT, AB
Lvovo str. 25
LT-03501 Vilnius
Lithuania
www.teo.ltBy printing this booklet TEO joins the tree planting
project to compensate carbon dioxide excreted in the
paper production and transportation.
© 2014