Global Employee Recognition Bronze

Certificate of Recognition Susanne provided me with guidance and assistance on accessing data through the BI team that is crucial in the measuring

of my Districts Action Plan resulting from an important Deep Dive. Susanne acted with urgency and detail to lead the

delivery of this data within the required timeframe. Thank you.

October-2015

Tom A Bryce

FF First Line Sales Manager

Global Employee Recognition Bronze

Certificate of Recognition Susanne has shown great team work and commitment in ensuring that the upgrade to Open UI was successful for all

teams. She has given the Vaccine Team ongoing feedback as solutions are rolled out to fix any Open UI Remote hiccups.

All your hard work is appreciated!

June-2015

Andrea P Mellon

FF-Vaccines Account Mgr

Global Employee Recognition Gold

Certificate of Recognition HCP Data Validation. Under challenging conditions, limited resources & timelines the project team have delivered the

transition to OneKey for the GSKA. Many extra hours have been spent ensuring that the objectives would be met, with

constrained timelines and limited budget. Thank you.

May-2015

Anna G Dalla Riva

Sales Excellence Manager

Global Employee Recognition Silver

Certificate of Recognition Susanne was the business lead for the R11 upgrade to IJSFA. She worked with multiple stakeholder locally and

internationally to deliver on the successful upgrade for GSKA. Her thorough business planning and support for users has

been fantastic and she has enaged all successfully through the process.

May-2015

Anna G Dalla Riva

Sales Excellence Manager

Certificate of Recognition

Susanne Olsen

You have been awarded forsuccessfully demonstrating the

GSK Expectation Driveperformance for the achievement:

SITUATION: Category & SLTprocess is a critical delivery for the

business in order to set MR's upfor success

ACTION: Susanne built acomprehensive and detailed

project plan, which enabled allstakeholders to have visibility oftime lines and what their actionswere throughout the process. It

also enable seamless hand over toStuart for when Susanne was on

leave. Susanne organised and ledweekly WIPs keeping the focus and

priority on the activity.

RESULT: The business will havevisibility of targets well before

expectations, and the process hasbeen streamlined and seamless.Well done Susanne a project wellled. Thanks for all your hard work.

Cheers Anna.

You have been awarded for successfully demonstrating the

GSK Expectation Driving Performance

Management of stakeholders and multiple tasks

Nominated by

Anna Dalla Riva Sales Excellence Manger

You have been awarded for successfully demonstrating the

GSK Expectation Setting Direction and Inspire

Supporting Vaccines for understanding Category and SLT processes and assistance

with 2014 S1 period

Nominated by Vaccines Team

You have been awarded for successfully demonstrating the

GSK Expectation Working Across Boundaries

SITUATION: Category and SLT

timelines had been pushed out for a number of reasons and I had to communicate with the AET timelines etc. ACTION: I pulled together an email and

asked for feedback from Susanne (topline if I had

missed something). Susanne responded with far more detail than I had expected and shared

a delivery option previously used. RESULT: The email I put together was enhanced and I

was able to deliver the detail in a way that was familiar to the AET. Thanks Susanne for your

help. Nominated By Anna Dalla Riva

Sales Excellence Manager

You have been awarded for successfully demonstrating the GSK Expectation in recognition of GSKA Transition to Open UI

Nominated by

Anna Dalla Riva Sales Excellence Manager

You have been awarded for successfully demonstrating the

GSK Expectation Enable and Drive Change

SITUATION: I had significant

number of SLTs on customers who no longer existed on my territory. ACTION: Susanne

explain the process required, analyse the territory and help

apply changes. RESULT: Resolved. Changes will allow me to meet realistic targets

and SLTs.

Nominated By Kacper Jankowski

Oncology Specialist Rep

You have been awarded for successfully demonstrating the

GSK Expectation Team nomination for Project Atlas

and Insight System Issues

SITUATION: From the start of Feb 2014 to the end of March 2014 there has been a host of

Atlas and Insight systems issues. ACTION: Chris and Susanne have owned the

system responsibility to ensure that the issues were being

resolved and then managing up to get assistance when the

issues began to grow RESULT: Creating business solutions

Nominated by Graham Barlow Manger, Business Intelligence

You have been awarded for successfully demonstrating the

GSK Expectation Continuous Improvement

SITUATION: Continually working

on getting improvements into Atlas and Insight ACTION: Atlas the Contact SLT reports in the

calendar makes tracking variance and target contacts so easy.

Insight reports now show what we need in regard to tracking

completed and uncompleted C&F. The reports are also pro-rated now so we can easily see call rates and

target contact rates easily. RESULT: Atlas and Insight are now being used by Reps in field more effectively and providing useful

timely information to drive results. Adam Kelly this nomination should be upgraded for more points from

YOU Nominated by John Duffy

GP Representative

You have been awarded for successfully demonstrating the

GSK Expectation: HPB Developing People

Winner of the June 2013 National Sales Meeting

Representative Information Booth

You have been awarded for successfully demonstrating the GSK Expectation Project Team

Nomination: Insight Project

SITUATION: As of September 2012, Insight Reports were not meeting all business needs in an accessible and

agree timeframe, resulting in less than 90% business intelligence report usage

across all GSKA stakeholders - the impact being we are not making the most informed business decisions, resulting in less than optimal user engagement and ability to drive

enhanced performance. ACTION: Three work streams were set up to address this problem statement 1.

Improve Insight Performance 2. Improve Training 3. Alignment with

GSKA business metrics RESULT: Continuous improvements

lead by the Project Team has resulted in increased user engagement to 90%

Nominated by Robert Webb

Associate Director Business Intelligence