2013-2014 Schaumburg Park District Annual Report

4
T r i b u t e P a r k a t V o l k e n i n g P a r k From Tony LaFrenere, EXECUTIVE DIRECTOR 2013-14 Annual Report Schaumburg Park District Schaumburg Park District Our Strategies to Deliver First Class Programs, Services and Facilities: Offer you lifelong programming opportunities to enhance health, wellness and quality of life. Enhance your community through beautification, open space preservation and conservation. Deliver opportunities aligned with your needs. Consistently strive for your satisfaction. Maintain your excellent programs and facilities through efficient use of resources, operational excellence and financial sustainability. A t c h e r I s l a n d Po o l S c h a u m b u r g P a r k F o u n d a t i o n s S o l s t i c e H op & V i n e F e s t It’s been another amazing year here at the Schaumburg Park District. Interestingly, when I think back on the 2013-14 Fiscal Year, I’ll remember it as one spent proudly reflecting on decades of accomplishment, and part of it in long-range planning for the future. 2013 marked the District’s 50 year anniversary of providing quality parks and recreation facilities and services! So many of Schaumburg’s great community organizations joined the celebration including the Schaumburg Athletic Association, Bicycle Club, Boomers, Community Garden Club, Schaumburg Area Photographic Society, our Park Partners (Alexian Brothers Healthcare Network, Links Technology and Pepsi), Village of Schaumburg, Spring Valley Nature Club, Schaumburg Business Association and Schaumburg Township. In February, we gathered individuals who have served the District as volunteers, staff and elected officials. It was amazing to meet and talk with those who started and supported SPD through its formative years. We thank each and every person whose time and talent made our agency what it is today. In early 2014, staff and elected officials focused their visions ahead with the District’s Comprehensive Master Plan which includes all District operations and goals from a “balanced scorecard” approach. Available for your viewing on parkfun.com, the Plan tells the story of where we’re going and how we’re going to get there over the next three-to-five years. The plan is based on residents’ feedback in the Community Attitude and Interest survey conducted last year by independent survey firm Leisure Vision, Inc. And, as my second year as executive director of this fantastic agency comes to a close, I’m proud to reflect on our solid mission and values. As a Schaumburg resident, I see every day the importance of parks and recreation to our quality of life. It was this importance on which our organizational values were established (please see back page). This annual report also is a good opportunity to thank my fellow staff members. Their innovation, and passion for their work, is reflected daily in exceptional service to you. As you’ll see inside this publication, all those numbers add up to spectacular programs, events and facilities. Your District has great leadership in your elected officials. They are committed to providing excellent service in a framework of integrity and transparency. It is my pleasure to serve at their direction. Together, we reinforce the District’s mission to serve you by providing enriching opportunities, quality facilities and environmental stewardship. I’m reminded every day how important it is to Take Time for Fun and experience parks and recreation.

description

Schaumburg Park District provides the community with versatile leisure opportunities through enriching programs, quality facilities and environmental stewardship.

Transcript of 2013-2014 Schaumburg Park District Annual Report

Page 1: 2013-2014 Schaumburg Park District Annual Report

2013-14 Schaumburg Park District Annual Report | www.parkfun.com

Tribute Park at Volkening Park

From Tony LaFrenere,EXECUTIVE DIRECTOR

2013-14REVENUES & EXPENDITURES

Schaumburg Park District VALUES

Schaumburg Park District MISSIONProviding our residents with versatile leisure opportunities through enriching programs, quality facilities and environmental stewardship.

2013-14 Annual ReportSchaumburg Park District

Revenue: Total $44,970,967

Schaumburg Park District

Expenses: Total $43,978,142

Debt Payments$13,437,111

Golf Operations$2,152,991

Capital Expenses$7,360,284

Recreation Operations$9,965,534

Park Operations$6,704,094

Facility Services$1,966,680

Museum Operations$809,573

Special Recreation Operations$735,144

Liab/Audit$846,731

Property Taxes$20,305,257

Rentals$2,104,916

Program Fees$5,178,350

Interest$19,341Corporate

Replacement Tax$227,808

Concession Sales

$645,545

Grants$26,590

Bond Proceeds$10,745,290

Facility Fees$3,913,606

Other$1,804,264

Our Strategies to Deliver First Class Programs, Services and Facilities:Offer you lifelong programming opportunities to enhance health, wellness and quality of life.

Enhance your community through beautification, open space

preservation and conservation.

Deliver opportunities aligned with your needs.

Consistently strive for your satisfaction.

Maintain your excellent programs and facilities

through efficient use of resources, operational

excellence and financial sustainability.

Atcher Island Pool

Schaumb

urg

Park Foundation’s Solstice Hop & Vine Fest

Howl-O-Ween Pooch Parade

Ph

oto

by D

enis

e Am

bros

e, S

APS

It’s been another amazing year here at the Schaumburg Park District.Interestingly, when I think back on the 2013-14 Fiscal Year, I’ll remember it as one spent proudly reflecting on decades of accomplishment, and part of it in long-range

planning for the future.2013 marked the District’s 50 year anniversary of providing

quality parks and recreation facilities and services! So many of Schaumburg’s great community organizations joined the celebration including the Schaumburg Athletic Association, Bicycle Club, Boomers, Community Garden Club, Schaumburg Area Photographic Society, our Park Partners (Alexian Brothers Healthcare Network, Links Technology and Pepsi), Village of Schaumburg, Spring Valley Nature Club, Schaumburg Business Association and Schaumburg Township. In February, we gathered individuals who have served the District as volunteers, staff and elected officials. It was amazing to meet and talk with those who started and supported SPD through its formative years. We thank each and every person whose time and talent made our agency what it is today.In early 2014, staff and elected officials focused their visions ahead with the District’s Comprehensive Master Plan which includes all District operations and goals from a “balanced scorecard” approach. Available for your viewing on parkfun.com, the Plan tells the story of where we’re going and how we’re going to get there over the next three-to-five years. The plan is based on residents’ feedback in the Community Attitude and Interest survey conducted last year by independent survey firm Leisure Vision, Inc. And, as my second year as executive director of this fantastic agency comes to a close, I’m proud to reflect on our solid mission and values. As a Schaumburg resident, I see every day the importance of parks and recreation to our quality of life. It was this importance on which our organizational values were established (please see back page).This annual report also is a good opportunity to thank my fellow staff members. Their innovation, and passion for their work, is reflected daily in exceptional service to you. As you’ll see inside this publication, all those numbers add up to spectacular programs, events and facilities.Your District has great leadership in your elected officials. They are committed to providing excellent service in a framework of integrity and transparency. It is my pleasure to serve at their direction.Together, we reinforce the District’s mission to serve you by providing enriching opportunities, quality facilities and environmental stewardship. I’m reminded every day how important it is to Take Time for Fun and experience parks and recreation.

SERVICE EXCELLENCE We exceed expectations• Deliver excellent customer service by

responding to and anticipating needs.

• Make our programs and facilities the best in

parks and recreation.• Commit to providing an

unparalleled experience for our residents.

• Proactive in making change for progress.

• Go above and beyond to deliver more than expected.

ACCOUNTABILITY We are ethical

• Demonstrate honesty, trust, integrity and transparency.• Be open to change and continuous improvement.• Respect individuals for their diverse backgrounds, experiences, styles,

approaches and ideas.• Focus on finding solutions.• Responsible for our work and results.

TEAMWORKGreat parts making a great whole

• Work across organizational/departmental boundaries.• Build collaborative relationships with community members.• Promote and implement creative and innovative ideas and solutions.• Work together to successfully achieve common goals.• Achieve results and celebrate when we do.• Have a positive attitude.• Learn from mistakes and successes.

SUSTAINABILITY TODAY, FOR TOMORROW’S PEOPLE AND PLACES• Commit to across-the-board operational standards that protect the

environment.• Preserve open space and natural areas.• Promote programs that enhance personal wellness.

DEDICATION We care deeply about our agency, who we serve and what we do

• Show pride in the SPD “brand.”• Delight residents with the quality of our programs and services.• Promote a positive, energetic, optimistic and fun environment.• Make our residents/customers feel valued and appreciated.• Seek to continually improve our “product” and how it is delivered.• Maintain a reputation of reliability.• Face challenge as an opportunity for innovation.

Page 2: 2013-2014 Schaumburg Park District Annual Report

2013-14 Schaumburg Park District Annual Report | www.parkfun.com

Home Run 5K Race

Schaumburg G

olf

Clu

b

The

Silv

er G

am

es

BOARD OF COMMISSIONERS

Schaumburg Park District 2013-14

Mike Dan

iels

Bob Schm

idt

George LongmeyerDave John

sonSharon DiMaria

Spring Valley Nature Center

Santa’s Flight to Schaumburg

BY THE NUMBERSTaking attendance would take a loooong time• 9,126 attended 80 special events organized

by the Recreation Department• 4,254 participated in Spring Valley Nature

Center programs• 12,266 attended special events at Spring

Valley Nature Center & Volkening Heritage Farm (3,000 pancakes were served at this year’s Sugar Bush Fair!)

• 15,509 children visited Spring Valley during school visits

• 105,670 visitors to Spring Valley Nature Center & Volkening Heritage Farm

Well-Tended & colorful parks • 820 acres mowed and maintained each

week at 100 different park sites• 126 ash trees removed due to the emerald

ash borer• 88 new trees planted• Park Rangers kept areas safe during 27,768

visits• 584,836 sq.ft. of synthetic turf fields at

Olympic Park (eight fields, 12.3 acres), and two indoor synthetic fields at the Sports Center

Keeping Green (with some color!)• 3,500 wildflowers and natural grasses were

planted at Spring Valley Nature Center• Sixty native shrubs and trees were planted

throughout the nature center• 12,000 bulbs and 10,800 flowers were

planted to beautify parks and buildings (the bulbs are replaced each year. “Used” bulbs are sold by the Schaumburg Garden Club at its annual fundraiser)

• Keeping the greens green with 500 pounds of bent grass seed and 500 pounds of blue grass seed at Schaumburg Golf Club and Walnut Greens

• 2 acres of native seed plantings including areas of Olympic and Terada Parks

Preschool, Kasper and Early Childhood• Accredited by the National Association for

the Education of Young Children (Only 8 percent of all preschools in Illinois have earned this distinction)

• 405 children attended 27 preschool classes• 1,359 in early childhood recreation

programs

Sports, Teams, Leagues & Tourneys• 141,096 participants in sports events at

Olympic Park (with 493,836 visits to the facility)

• 180,578 participants at the Sport Center (with a total of 451,445 visitors!)

• 142 youth teams in athletic leagues• 453 adult athletic teams• 2758 gymnasts in 433 gymnastic programs

On the financial side• $26,590 received in funding from public

grants• $80,000 received through the Park Partner

program, plus $60,000+ in in-kind services• $654,000 saved over the past four years

through low interest bond refinancing

Park Foundation Activities• 1,015 at-risk youth served through the

LATER Program funded by the Foundation (LATER – Lending a hand through education and recreation)

• 193 golfers in the Links Technology Cup• 1,000 wine lovers at the Solstice Hop & Vine

Festival• 72 commemorative bricks installed at

Volkening Lake Tribute Park

Green Equals Gold• $45,000 received this year

from energy rebates and incentives, with more

than $417,712 total in rebates over the past five years.• $23,450 savings this year through conversion to energy-efficient lighting and

heating/cooling equipment, for

a 5-year energy savings of $267,060

People Serving the Community

• 107 full-time employees• 984 part-time employee (392 of the District’s

part-time employees are under 22 years old)• 2,000 hours of training provided to

employees each year• 11,860 volunteer hours donated to Spring

Valley Nature Center and Volkening Heritage Farm (the equivalent of six full-time staff members!)

• 200 volunteers giving 8,500 hours of time and talent to recreation programs and events

Duckin’ and dodgin’• 700 dodgeball games played by 116

teams at 4 National Amateur Dodgeball Association Tournaments

Golf Courses• 600 golf lessons • 55,000 rounds of golf played at Schaumburg

Golf Club• 11,000 rounds played at Walnut Greens Golf

Course• 35 golf outings• 35-40 species of birds seen at the

Schaumburg Golf Club, it’s a certified Audubon golf course!

Building new places to have fun• 25 major construction/renovation projects

including renovation of the banquet rooms, Chandler’s Chophouse and outdoor event terrace at the Schaumburg Golf Club; and the K-9 dog park (to open in 2014).

Communicating with You• 336 pages in seasonal program guides, plus

a 24-page camp insert in the spring edition• 36,000 program guides delivered to

residents each season (160,000)• 36,000 households pleased with direct-mail

delivery of program guide• 210 marquee messages• 16 electronic messaging boards were

installed in facilities throughout the District• Three interactive touch screens were

installed• 64 original WSPD-TV cable shows

Our online presence• 11,000 customers register online for 15,000

programs each year using iSpot• 410,445 visits to Parkfun.com

• 1,245 children in the KASPER before-and-after school program, and full-day summer camps

Happy birthday!• Spring Valley Nature Center celebrated its

30th birthday!• 560 birthdays celebrated at the Community

Recreation Center• 33 preschool birthday celebrations

Dancing, acting & singing• 462 actors in 4 productions (12

performances)• 12 young actors in three Street Theater

productions (18 performances)• 3,000 audience members for 4 plays

produced• 1,796 dancers participated in 93 programs

for youth and 14 for adults• 15,857 online votes for Schaumburg Idol

contestants

Active and fit seniors• 2,730 seniors attended 68 trips to theater

performances, sport events and day tours• 9,374 drop-in visits to the Senior Center

(and the coffee’s always on)• 9,566 visits to senior fitness classes

Keeping Fit• 18,331 exercise

enthusiasts in 35 land & water fitness classes

• CRC has 127 pieces of exercise equipment; Meineke, 43; STP, 47

Meanwhile, back on the farm• 11 piglets and one calf

born at the Volkening Heritage Farm

• 30 tons of hay and 10 tons of straw feed the farm’s animals each year.

• 180+ animal species seen at Spring Valley Nature Center (18 mammals, 15 year-round birds/40 migrant birds, 10 reptiles/amphibians and 100+ insects)

• 177,143 visits to Parkfun.com mobile• 26,502 visits to dodgeballusa.com • 47,871 visits to Schaumburggolf.com• 9,242 visits to

Schaumburgparkfoundation.org

Keeping Cool at Pools• 70,184 swimmer visits to outdoor pools• 1,396,100 filtered gallons of pool water is

used to fill the District’s pools• 218 Barracuda Swim Team members• 94 Water Works pool rentals• 3,900 swimmers in 293 lesson programs

Teens & Tweens• 1,197 teens enjoyed the fun of The Party’s

Here, the District’s monthly youth get-together

• 1,015 summer evening LATER program participants (Lending a hand through education and recreation)

• 3,157 Schaumburg residents had fun with Wacky Wagon programs throughout the District

Imagine This “Honey Do” List• 1,049,000 sq.ft. of buildings and facilities to

maintain• 495 light poles maintained• 24,764 park ranger visits to facilities• 18,707 preventative maintenance requests• 4,608 work requests• 1.02 million gallons of water pumped, per

hour, for the District’s buildings and pools• 3,788 air filters changed to maintain indoor

air quality

Special Populations Served• 2,500 registrations for Northwest Special

Recreation Association programs• 1,222 participants served in special

recreation programs

Places to play – indoors and out• 3 of 60 playgrounds renovated • Athletic fields were meticulously maintained

including 16 for softball, 20 for soccer, 6 for football, 20 for baseball, and 4 for lacrosse.

Page 3: 2013-2014 Schaumburg Park District Annual Report

2013-14 Schaumburg Park District Annual Report | www.parkfun.com

Home Run 5K Race

Schaumburg G

olf

Clu

b

The

Silv

er G

am

es

BOARD OF COMMISSIONERS

Schaumburg Park District 2013-14

Mike Dan

iels

Bob Schm

idt

George LongmeyerDave John

sonSharon DiMaria

Spring Valley Nature Center

Santa’s Flight to Schaumburg

BY THE NUMBERSTaking attendance would take a loooong time• 9,126 attended 80 special events organized

by the Recreation Department• 4,254 participated in Spring Valley Nature

Center programs• 12,266 attended special events at Spring

Valley Nature Center & Volkening Heritage Farm (3,000 pancakes were served at this year’s Sugar Bush Fair!)

• 15,509 children visited Spring Valley during school visits

• 105,670 visitors to Spring Valley Nature Center & Volkening Heritage Farm

Well-Tended & colorful parks • 820 acres mowed and maintained each

week at 100 different park sites• 126 ash trees removed due to the emerald

ash borer• 88 new trees planted• Park Rangers kept areas safe during 27,768

visits• 584,836 sq.ft. of synthetic turf fields at

Olympic Park (eight fields, 12.3 acres), and two indoor synthetic fields at the Sports Center

Keeping Green (with some color!)• 3,500 wildflowers and natural grasses were

planted at Spring Valley Nature Center• Sixty native shrubs and trees were planted

throughout the nature center• 12,000 bulbs and 10,800 flowers were

planted to beautify parks and buildings (the bulbs are replaced each year. “Used” bulbs are sold by the Schaumburg Garden Club at its annual fundraiser)

• Keeping the greens green with 500 pounds of bent grass seed and 500 pounds of blue grass seed at Schaumburg Golf Club and Walnut Greens

• 2 acres of native seed plantings including areas of Olympic and Terada Parks

Preschool, Kasper and Early Childhood• Accredited by the National Association for

the Education of Young Children (Only 8 percent of all preschools in Illinois have earned this distinction)

• 405 children attended 27 preschool classes• 1,359 in early childhood recreation

programs

Sports, Teams, Leagues & Tourneys• 141,096 participants in sports events at

Olympic Park (with 493,836 visits to the facility)

• 180,578 participants at the Sport Center (with a total of 451,445 visitors!)

• 142 youth teams in athletic leagues• 453 adult athletic teams• 2758 gymnasts in 433 gymnastic programs

On the financial side• $26,590 received in funding from public

grants• $80,000 received through the Park Partner

program, plus $60,000+ in in-kind services• $654,000 saved over the past four years

through low interest bond refinancing

Park Foundation Activities• 1,015 at-risk youth served through the

LATER Program funded by the Foundation (LATER – Lending a hand through education and recreation)

• 193 golfers in the Links Technology Cup• 1,000 wine lovers at the Solstice Hop & Vine

Festival• 72 commemorative bricks installed at

Volkening Lake Tribute Park

Green Equals Gold• $45,000 received this year

from energy rebates and incentives, with more

than $417,712 total in rebates over the past five years.• $23,450 savings this year through conversion to energy-efficient lighting and

heating/cooling equipment, for

a 5-year energy savings of $267,060

People Serving the Community

• 107 full-time employees• 984 part-time employee (392 of the District’s

part-time employees are under 22 years old)• 2,000 hours of training provided to

employees each year• 11,860 volunteer hours donated to Spring

Valley Nature Center and Volkening Heritage Farm (the equivalent of six full-time staff members!)

• 200 volunteers giving 8,500 hours of time and talent to recreation programs and events

Duckin’ and dodgin’• 700 dodgeball games played by 116

teams at 4 National Amateur Dodgeball Association Tournaments

Golf Courses• 600 golf lessons • 55,000 rounds of golf played at Schaumburg

Golf Club• 11,000 rounds played at Walnut Greens Golf

Course• 35 golf outings• 35-40 species of birds seen at the

Schaumburg Golf Club, it’s a certified Audubon golf course!

Building new places to have fun• 25 major construction/renovation projects

including renovation of the banquet rooms, Chandler’s Chophouse and outdoor event terrace at the Schaumburg Golf Club; and the K-9 dog park (to open in 2014).

Communicating with You• 336 pages in seasonal program guides, plus

a 24-page camp insert in the spring edition• 36,000 program guides delivered to

residents each season (160,000)• 36,000 households pleased with direct-mail

delivery of program guide• 210 marquee messages• 16 electronic messaging boards were

installed in facilities throughout the District• Three interactive touch screens were

installed• 64 original WSPD-TV cable shows

Our online presence• 11,000 customers register online for 15,000

programs each year using iSpot• 410,445 visits to Parkfun.com

• 1,245 children in the KASPER before-and-after school program, and full-day summer camps

Happy birthday!• Spring Valley Nature Center celebrated its

30th birthday!• 560 birthdays celebrated at the Community

Recreation Center• 33 preschool birthday celebrations

Dancing, acting & singing• 462 actors in 4 productions (12

performances)• 12 young actors in three Street Theater

productions (18 performances)• 3,000 audience members for 4 plays

produced• 1,796 dancers participated in 93 programs

for youth and 14 for adults• 15,857 online votes for Schaumburg Idol

contestants

Active and fit seniors• 2,730 seniors attended 68 trips to theater

performances, sport events and day tours• 9,374 drop-in visits to the Senior Center

(and the coffee’s always on)• 9,566 visits to senior fitness classes

Keeping Fit• 18,331 exercise

enthusiasts in 35 land & water fitness classes

• CRC has 127 pieces of exercise equipment; Meineke, 43; STP, 47

Meanwhile, back on the farm• 11 piglets and one calf

born at the Volkening Heritage Farm

• 30 tons of hay and 10 tons of straw feed the farm’s animals each year.

• 180+ animal species seen at Spring Valley Nature Center (18 mammals, 15 year-round birds/40 migrant birds, 10 reptiles/amphibians and 100+ insects)

• 177,143 visits to Parkfun.com mobile• 26,502 visits to dodgeballusa.com • 47,871 visits to Schaumburggolf.com• 9,242 visits to

Schaumburgparkfoundation.org

Keeping Cool at Pools• 70,184 swimmer visits to outdoor pools• 1,396,100 filtered gallons of pool water is

used to fill the District’s pools• 218 Barracuda Swim Team members• 94 Water Works pool rentals• 3,900 swimmers in 293 lesson programs

Teens & Tweens• 1,197 teens enjoyed the fun of The Party’s

Here, the District’s monthly youth get-together

• 1,015 summer evening LATER program participants (Lending a hand through education and recreation)

• 3,157 Schaumburg residents had fun with Wacky Wagon programs throughout the District

Imagine This “Honey Do” List• 1,049,000 sq.ft. of buildings and facilities to

maintain• 495 light poles maintained• 24,764 park ranger visits to facilities• 18,707 preventative maintenance requests• 4,608 work requests• 1.02 million gallons of water pumped, per

hour, for the District’s buildings and pools• 3,788 air filters changed to maintain indoor

air quality

Special Populations Served• 2,500 registrations for Northwest Special

Recreation Association programs• 1,222 participants served in special

recreation programs

Places to play – indoors and out• 3 of 60 playgrounds renovated • Athletic fields were meticulously maintained

including 16 for softball, 20 for soccer, 6 for football, 20 for baseball, and 4 for lacrosse.

Page 4: 2013-2014 Schaumburg Park District Annual Report

2013-14 Schaumburg Park District Annual Report | www.parkfun.com

Tribute Park at Volkening Park

From Tony LaFrenere,EXECUTIVE DIRECTOR

2013-14REVENUES & EXPENDITURES

Schaumburg Park District VALUES

Schaumburg Park District MISSIONProviding our residents with versatile leisure opportunities through enriching programs, quality facilities and environmental stewardship.

2013-14 Annual ReportSchaumburg Park District

Revenue: Total $44,970,967

Schaumburg Park District

Expenses: Total $43,978,142

Debt Payments$13,437,111

Golf Operations$2,152,991

Capital Expenses$7,360,284

Recreation Operations$9,965,534

Park Operations$6,704,094

Facility Services$1,966,680

Museum Operations$809,573

Special Recreation Operations$735,144

Liab/Audit$846,731

Property Taxes$20,305,257

Rentals$2,104,916

Program Fees$5,178,350

Interest$19,341Corporate

Replacement Tax$227,808

Concession Sales

$645,545

Grants$26,590

Bond Proceeds$10,745,290

Facility Fees$3,913,606

Other$1,804,264

Our Strategies to Deliver First Class Programs, Services and Facilities:Offer you lifelong programming opportunities to enhance health, wellness and quality of life.

Enhance your community through beautification, open space

preservation and conservation.

Deliver opportunities aligned with your needs.

Consistently strive for your satisfaction.

Maintain your excellent programs and facilities

through efficient use of resources, operational

excellence and financial sustainability.

Atcher Island Pool

Schaumb

urg

Park Foundation’s Solstice Hop & Vine Fest

Howl-O-Ween Pooch Parade

Ph

oto

by D

enis

e Am

bros

e, S

APS

It’s been another amazing year here at the Schaumburg Park District.Interestingly, when I think back on the 2013-14 Fiscal Year, I’ll remember it as one spent proudly reflecting on decades of accomplishment, and part of it in long-range

planning for the future.2013 marked the District’s 50 year anniversary of providing

quality parks and recreation facilities and services! So many of Schaumburg’s great community organizations joined the celebration including the Schaumburg Athletic Association, Bicycle Club, Boomers, Community Garden Club, Schaumburg Area Photographic Society, our Park Partners (Alexian Brothers Healthcare Network, Links Technology and Pepsi), Village of Schaumburg, Spring Valley Nature Club, Schaumburg Business Association and Schaumburg Township. In February, we gathered individuals who have served the District as volunteers, staff and elected officials. It was amazing to meet and talk with those who started and supported SPD through its formative years. We thank each and every person whose time and talent made our agency what it is today.In early 2014, staff and elected officials focused their visions ahead with the District’s Comprehensive Master Plan which includes all District operations and goals from a “balanced scorecard” approach. Available for your viewing on parkfun.com, the Plan tells the story of where we’re going and how we’re going to get there over the next three-to-five years. The plan is based on residents’ feedback in the Community Attitude and Interest survey conducted last year by independent survey firm Leisure Vision, Inc. And, as my second year as executive director of this fantastic agency comes to a close, I’m proud to reflect on our solid mission and values. As a Schaumburg resident, I see every day the importance of parks and recreation to our quality of life. It was this importance on which our organizational values were established (please see back page).This annual report also is a good opportunity to thank my fellow staff members. Their innovation, and passion for their work, is reflected daily in exceptional service to you. As you’ll see inside this publication, all those numbers add up to spectacular programs, events and facilities.Your District has great leadership in your elected officials. They are committed to providing excellent service in a framework of integrity and transparency. It is my pleasure to serve at their direction.Together, we reinforce the District’s mission to serve you by providing enriching opportunities, quality facilities and environmental stewardship. I’m reminded every day how important it is to Take Time for Fun and experience parks and recreation.

SERVICE EXCELLENCE We exceed expectations• Deliver excellent customer service by

responding to and anticipating needs.

• Make our programs and facilities the best in

parks and recreation.• Commit to providing an

unparalleled experience for our residents.

• Proactive in making change for progress.

• Go above and beyond to deliver more than expected.

ACCOUNTABILITY We are ethical

• Demonstrate honesty, trust, integrity and transparency.• Be open to change and continuous improvement.• Respect individuals for their diverse backgrounds, experiences, styles,

approaches and ideas.• Focus on finding solutions.• Responsible for our work and results.

TEAMWORKGreat parts making a great whole

• Work across organizational/departmental boundaries.• Build collaborative relationships with community members.• Promote and implement creative and innovative ideas and solutions.• Work together to successfully achieve common goals.• Achieve results and celebrate when we do.• Have a positive attitude.• Learn from mistakes and successes.

SUSTAINABILITY TODAY, FOR TOMORROW’S PEOPLE AND PLACES• Commit to across-the-board operational standards that protect the

environment.• Preserve open space and natural areas.• Promote programs that enhance personal wellness.

DEDICATION We care deeply about our agency, who we serve and what we do

• Show pride in the SPD “brand.”• Delight residents with the quality of our programs and services.• Promote a positive, energetic, optimistic and fun environment.• Make our residents/customers feel valued and appreciated.• Seek to continually improve our “product” and how it is delivered.• Maintain a reputation of reliability.• Face challenge as an opportunity for innovation.