2013-14 ACMA Awards Company Name : Plant Location : Excellence in Manufacturing PM_44_F09 Rev. No. :...

2013-14

ACMA Awards

Company Name : Plant Location :

Excellence in Manufacturing

PM_44_F09 Rev. No. : 00, Specimen Format*

Index( For office use only except page no. )

S.N. Section Page No.

Max. Marks Actual Marks

1 Leadership Focus 325

2 Manufacturing Operations & Processes

275

3 Support Functions 100

4 Performance Results 200

5 Business Results 100

Total 1000

For Administrative Queries:Mr. Uday Harite Email- [email protected] Mobile – 08149099959

Mr. Jitender Rana Email – [email protected] Mobile – 09873369699

Ms. Sakshi Karkamkar Email – [email protected] - 07387002181

For Technical Queries:Mr. Dinesh VedpathakEmail – [email protected] – 09545887799

Mr. K. ChandrasekharEmail – [email protected] Mobile – 09822911139

Mr. V K Sharma Email : [email protected] : 09811392068

Ms. Sapana Baravkar Email : [email protected] : 07350703339

ACMA Centre for Technology (ACT)( A Division of ACMA )

Godrej Eternia-C, ‘B’ Wing, '10th Floor, Office No.- C, Old Mumbai

Pune Highway Wakdewadi, Shivaji Nagar , Pune – 411005, India .www.acma-act.in


mailto:[email protected]







http://www.acma-act.in/

ACMA Awards 2013-14 : Excellence in Manufacturing


3

Letter for Submission of Award application for 2013-14

Company letterhead details ( Logo , Address )

To ,

The Secretariat ( ACMA Awards ) ,ACMA Centre for TechnologyGodrej Eternia, ”B” Wing ,, 10th Floor, Office No. C, ,Old Mumbai –Pune Highway, Wakdewadi , Shivaji Nagar Pune – 411005, India Tel No. 07387002181 ( Ms. Sakshi ) We are pleased to submit the application for ACMA Award 2013-14 for Excellence in Manufacturing.

All data submitted is duly verified and true to the best of our knowledge .

With regards

( Name & Designation of the Plant CEO )

Group Company Name

Group Company Turnover in INR Cr. For 2013-14

ACMA Awards Category > INR 150 Cr.

( For ACMA Award Process Team )

Large

Criteria for Manufacturing Category :Company Group Annual Sales Turnover > INR150 Cr



4

1. Name of the corporate group (if company is part of a corporate group): -

( Underline the plant for which application is sent )

Plant Address :

2. Name of the Chief executive of the corporate group-

3 Chief Executive (Site) details :

Name : Designation :

Mobile : E-mail :

Land line with extension : Fax No.

4. Plant Head ( Next to Chief Executive (Site)) details :

Name : Designation :

Mobile : E-mail :

Land line with extension : Fax No.

( If Sr. No. 3 & 4 are same , then provide next level person details at Sr. No. 4 )

Company’s Details



5

Company’s Details

5. Company turnover ( in Rs. Crore ) for Year 2013-14 :

6. Plant turnover ( in Rs, Crore ) for Year 2013-14 :

7. Year of Establishment : Company _______ , Plant ___________

8. Total Employees : Company ___________ , Plant _____________

9. Do you have a Joint Venture : ( If Yes , Mention the partner name )

10. Company’s Key products :

11. Plant’s Key products :

12. Plant’s key manufacturing processes :

13. Plant’s Key competitors :

14. Plant’s Major Certifications :



6

As a part of ACMA Award process , feedback from your major customers will be obtained directly and will be provided to Jury as a part of Site diagnosis .The same will be provided to you as a part of Site Diagnosis feedback report

Kindly provide 2 names per Key Customers for the plant for which application is sent

Customer Details

S. No Customer Location

% Business share ( from the plant )

Key person name & Designation

Mobile Number & E mail

1

2

Note- In addition to application & site diagnosis , Customer feedback scores will be also considered for final scores.



7

Use this slide to brief about your company / Plant .

It includes Product names / photos , Plant facility photographs ,

Company / Plant Information



8

Route Map to reach your plant

Contact person name & Designation:

Name :

Designation :

E-Mail :

Mobile :

Landline : ( STD Code ) ( Number ) : Ext. ( if any )

Provide here route map to your company for site diagnosis ( Site diagnosis is carried out if your application is shortlisted )



9

S.N Area Total Marks

Actual Marks ( for Office Use only )

%

1 Leadership Focus 3252 Manufacturing Operations &

Processes 275

3 Support Functions 1004 Performance Results 2005 Business Results 100

Total 1000

( For office use only )

Company performance at a glance ( Following radar chart shows the scores for each main area as per

questionnaire , scores are converted to % )

RADAR Chart

0

25

50

75

100Leadership Focus

Manufacturing Operations &Processes

Support FunctionsPerformance Results

Business Results



10

Section 1

Leadership Focus

Total Marks = 325

S.N. Sub topic Total Marks

Actual Marks ( for office use )

%

1.A Vision, Mission and Strategy 60

1.B Communication 20

1.C Social commitment 20

1.D Training 20

1.E Work Environment 55

1.F Motivation, creativity and innovation

50

1.G Employee Satisfaction 50

1.H Partnering with suppliers / dealers

50

TOTAL 325




11

1. Leadership Focus

(1.A) Vision, Mission and Strategy Total = 60

(i) Please enclose your Statements of vision, mission strategies & dates of when these were Formed and Revised . (5)

VISION : ( Formed on / / , Revised on : / / )

MISSION : ( Formed on / / , Revised on : / / )

STRATEGIES : ( Formed on / / , Revised on : / / )



12

1. Leadership Focus

(ii) Do you have a planning process for deploying vision, mission, strategies (e.g., Policy Deployment, Management by Objective, etc.)? (5)

(iii) Please enclose samples of action plans of people in line and support functions for achieving a common objective. (5)




13

1. Leadership Focus

(iv) What is the vision for New product Development ? ( 5 )

(v) What Strategy is deployed to achieve Vision of New Product Development ? Give evidence if company is using tools like quality function deployment, concurrent or simultaneous engineering, etc. for product development (20 )




14

1. Leadership Focus

(vii) Show shining examples of Operational Excellence ( 10 )

(vi) How company improves operational Excellence ? ( 10 )

photo photo




15

1. Leadership Focus

(1.B) Communications Total = 20

(i) How often Leadership communicates to employees ? . (10)

S.N.

Communication by

Daily Monthly Quarterly Half Yearly

Forum

1

2

3

(ii) Show photographs of above communication . (10)

Sr.No. 1 photo Sr.No. 2 photo

Sr.No. 3 photo



16

1. Leadership Focus

(1.C) Social Commitment Total = 20

(i) How do leadership contribute to the society ? What was the budget for last year ? (10)

(ii) Share some shining examples of Social commitment, Photos (10)

Photo Photo



17

1. Leadership Focus

(1.D) Training Total = 20

(i) In which areas do you provide training to your employees ? List some benefits achieved by trainings in recent past. ( 5 )

Training Areas : • • • • •

(ii) What is the trend of the training hours / employee over the years? (show last three year trend in bar graph , illustrate it with your internal Target line ) (10)

25

40

55

0

10

20

30

40

50

60

2011-12 2012-13 2013-14

Trai

ning

hrs

/em

p/ye

ar

(iii) Benefits of Training : Tangible ( in Rs. Lacs ) & Intangible : ( 5 )

Formula Total training man-hours for all employees for year Training hours/employee / year =---------------------------------------- --------------------- Total employees



18

1. Leadership Focus

(1.E) Work Environment Total = 55

(i) Specify status in below mentioned checklist for “Must be facilities” for all company employees ? Illustrate with photographs some examples (30)

Must be facilities for all company employees

Sr. No. Description Status

1 Jogging track inside shop floor, along walls OK / Not OK

2 Trees in plant campus OK / Not OK

3 No earth should be visible in entire company area. There should be concrete, tar roads or green lawns.

OK / Not OK

4 No truck / fork-lift inside shop floor OK / Not OK

5 Clean toilet blocks inside shop floor, dry & smell free OK / Not OK

6 No nails to be used anywhere in the factory premises. OK / Not OK

7 All employees to wear uniform, shoes and necessary safety gadgets.

OK / Not OK

8 Noise free DG sets & compressor OK / Not OK

9 Clean change room and rest room facilities OK / Not OK

10 Hygienic kitchen, washroom, dinning hall. OK / Not OK

11 Good recreational facilities OK / Not OK

12 Appropriate fire fighting equipments should be placed at accessible locations

OK / Not OK

13 Central display board ( 80 % Digital ) OK / Not OK

Photo Photo



19

1. Leadership Focus

(1.E) Work Environment Total = 55

(iii) Illustrate how concept of 5S/house keeping has been deployed in your plant? (10 )

50

60

70

60

7475

76 77 77 78 7980

0

10

20

30

40

50

60

70

80

90

% s

core

s

Target Actual

(iv) What methods are adopted to assess 5S levels/scores? (show last one year trend in line graph). (10)

Formula 5 S Score = Lowest zone / area score of that month in %

(ii) Does the company have a do’s and don’ts policy for employees especially with regard to safety / quality / manufacturing practices / environment care etc.? (5)



20

1. Leadership Focus

(1.F) Motivation, creativity and innovation Total = 50

(i) What are the methods used for motivating employees at various levels ? ( 5 )

(ii) How company encourages creativity and innovativeness ? ( 5 )

S.N.

Level Methods

1

2

3



21

1. Leadership Focus

(iv) Give evidence of benchmarking with competitor’s products and/or services and improvements done in weak areas (15)


(iii) Show TWO breakthrough achievements as a result of Motivation ? ( 5 )



22

1. Leadership Focus

(v) What innovations are done to reduce cost of logistics ? (10 )

(vi) What innovations are done to improve packing / packaging ? (10 )




23

1. Leadership Focus

(i) Explain how company encourages small group activities : ( 5 )

(ii) Do small group participate in the Quality Conventions-Group/State

level/National. Show certificates / trophy photographs : ( 5 )

(iii) How many active groups are present in the current year? % employee involvement In QC Activity? (show last three year trend in bar graph) (10 )

15

20

25

50

70

100

0

25

50

75

100

0

5

10

15

20

25

30

2011-12 2012-13 2013-14

active groups% of emp involvement

(1.G) Employee Satisfaction Total = 50



24

1. Leadership Focus


(iv) What are the parameters considered for measuring Employees Satisfaction (5) • • •

(v) What is the trend of Employee Satisfaction over the years? (show last three year trend in bar graph , illustrate it with your internal Target line ) (10)

6878 81

0

25

50

75

100

2011-12 2012-13 2013-14

Empl

oyee

Sati

sfac

tion S

core



25

1. Leadership Focus


(vi) What are the areas improved based on Employee Survey (10 )

(vii) Is there a forum (as well as escalation process) for employees to raise issues / concerns etc.--- shop floor / HR / personal etc. If yes, please elaborate. ( 5)



26

1. Leadership Focus

(1.H) Partnering with Customers / suppliers Total = 50

(i) How company is partnering with Customers/ Suppliers for creating higher value for the customer.(15 )

(ii) Show one shining example of partnering with Customers / Suppliers .( 10 )



27

1. Leadership Focus

(1.H) Partnering with suppliers/dealers Total = 50

(iii) How company supporting its suppliers for creating higher value for suppliers (15 )

(iv) Show one shining example of Supporting Suppliers .( 10 )



28

Section 2

Manufacturing operations & processes

Total Marks = 275S.N. Sub topic Total

MarksActual Marks ( for office use )

%

2.A Operations Performance 25

2.B Production Planning Process

15

2.C Product Quality 202.D Waste Elimination 20

2.E Material Handling 20

2.F Total productive maintenance

25

2.G Quick changeover 20

2.H Poka-Yokes 25

2.I Cellular manufacturing 25

2.J CAD/CAM & computer integrated manufacturing

20

2.K Statistical process control 20

2.L Kaizen linked to results 20

2.M Tools of quality 20

TOTAL 275




29

2. Manufacturing Operations & Processes

(2.A) Operations Performance Total = 25

(i) Are the customer defined technical specifications clearly understood and are the same one are translated into Operation Standards? ( 5 )

(ii) Are process changes / engineering changes validated and documented? Elaborate process ( 5 )



30


(2.A) Operations Performance Total = 25

(iii) Is process FMEA done during process design? ( 5 )

(iv) Does your company certified for TS 16949, ISO 14001 and similar certifications? ( 5 )

(v) Is FIFO a way of working- from incoming to final supplies? Elaborate ( 5 )



31


(2.B) Production Planning Process Total = 15

(i) Is planning for safety / quality an integral part of the overall production planning process? Provide details. (5)

(ii) Are the Critical to Quality (CTQ) parameters addressed at the process planning stage? Elaborate. (5)

(iii) Is part handling management a part of the planning process? Provide details. (5)



32


(2.C) Product Quality Total = 20

(i) Is quality level for customer supplies the same as for spares / service parts? (5)

(ii) How is the quality of safety critical parts ensured on periodic basis? (5)

(iii) Does the company follow the APQP process? If not, please specify the alternate methodology followed for component development? (5)

(iv) After the start of serial production, is there a system for conformity check (system level and part level) as done during the initial PPAP submission? (5)



33


(2. D) Waste Elimination Total = 20

(i) Which techniques are used to find wastes in your company ? How Waste is reduced ? Show one shining example ( 10 )

(ii) What are the Benefits of Waste removal in your company (10 )



34


(2. E) Material Handling Total = 20

(i) What are the containers used for material handling ? (10 )

(ii) What % of containers are “ 3 C “ ? Show Shining examples with photographs ( 3C = Count Free, Contact Free, Clean Container) (10 )



35


(2. F) Total Productive Maintenance Total = 25

(i) What % of machines / Equipment's are covered under TPM (10 )

(ii) What are the benefits of TPM ? Quantify . ( 10 )

(ii) How company achieves Zero Defect through TPM ? Mention 2 shining examples .( 5 )



36


(2. G) Quick Changeovers Total = 20 (i) What is the change over time of Bottleneck Process ? And what

is the Total Changeover time as % of Available Time for Bottleneck process?(10 )

(ii) Show TWO Shining examples of Changeover time reduction / Elimination ( 5 )

(ii) Is there any method to monitor changeover times ? If Yes , then show evidence ? ( 5 )



37


(2.H) Poka-Yokes Total = 25

(i) What % of CTQs are having Poka-Yoke ? . Total how many Poka-Yoke are implemented and how many are working ? (5)

(iii) Show TWO Shining examples of Poka-Yoke ( 10 )

(ii) Is there any method to identify need for Poka-Yoke ? (10)



38


(2. I) Cellular Manufacturing Total = 25

(i) What % processes are working with cellular manufacturing ? (5 )

(iii) Show 2 Shining examples of Cellular manufacturing , Before / After layout with Benefits (15 )

(ii) Is there any method to design the cell ? (5 )



39


(2. J) CAD / CAM & Computer Integrated Manufacturing Total =

20 (i) What are the areas for the use of CAD / CAM in your company (5)

(iii) Show 2 Shining examples for the use of such software to improve Quality , Cost , productivity , Lead time (10 )

(ii) What are the latest software available for Manufacturing Shop with your company ? (5 )



40


(2. K) Statistical Process Control Total = 20

(iv) How company eliminates need of 100% inspection? (5 )

(i) How many CTQ parameters are tracked with SPC ? And % of total CTQ Parameters under SPC (5)

(iii) Does the company monitors CpK performance for CTQ characteristics . What % of CTQ parameters where Cpk >1.67. (5 )

(ii) Show one latest Run chart / SPC Chart filled by operator ( 5 )



41


(2. L) Kaizens Linked to Results Total = 20

(i) How many Kaizens done in Year 2013-14 as per following ? (10)

(iii) Share two shining examples ? ( 5 )

(ii) What is the per employee Kaizen for last Year ? ( 5 )

S.N.

Area No. of Kaizens Done

Saving in Rs. Lacs

Remarks

1 Productivity

2 Quality

3 Cost

4 Delivery

5 Safety

6 Morale

7 Energy

8 Environment

9 IT

Total



42


(2. M) Tools of Quality Total = 20

(i) How many basic Quality tools are used and for what purpose & what % of employees are trained for each tool ? (10)

S.N. Quality tools Usage purpose % Employees trained

1

2

3

4

5

6

7

(i) How many Management Quality tools are used and for what purpose & what % of employees are trained for each tool ? (10)

S.N. Quality tools Usage purpose % Employees trained

1

2

3

4

5

6

7



43

Section 3

Support Functions

Total Marks = 100



%

3.A Support Functions Strategy 25

3.B Support Department : Goals Vs Actual

25

3.C Value adding improvements

25

3.D Use of IT 25

TOTAL 100




44

3. Support Functions

(3.A) Support Function Strategy Total = 25

(i) What is the policy and strategy for improvements in support functions? ( 10 )

(ii) Please describe the process for implementing this strategy covering all functions.(15)



45


(3.b) Support Department : Goals Vs Actual Total = 25

(i) What is the % achievements of Support function Goals for the year 2013-14 ? ( 15 )

(ii) How Top management ensures that this achievement ratio improve year on year (10)

S.N.

Support Department

Goal Plan Actual % Achievements

Remarks

1

2

3

4

5

6



46


(3.C) Value Adding Improvements Total = 25

(i) What is the shining Value adding improvements done by support departments ( 15 )

S.N. Support Department

Value Adding Improvement

Benefits

1

2

3

4

5

6

(ii) How top management motivates support team ? ( 10 )



47


(3.D) Use of IT Total = 25 (i) How IT Is integrated with Manufacturing ? ( 15 )

(ii) How IT integration helped to improve performance, give two shining examples ? ( 10 )



48

Section 4

Performance Results

Total Marks = 200



%

4.A Cost of poor Quality 20

4.B Customer Complaints 20

4.C Customer Returns 15

4.D Warranty Rejection 10

4.E In-House Rejection 10

4.F Supplier Rejection 10

4.G Absenteeism 15

4.H Manpower Productivity 15

4.I Energy Saving 20

4.J Breakdowns 10

4.K Delivery Performance 15

4.L Safety 20

4.M Inventory Turns 20

TOTAL 200




49

4. Performance Results

(4.A) Cost of poor Quality ( COPQ) Total = 20

(i) What is the trend for this data/current status? (show last 3 year data in bar graph, illustrate it with your internal Target line. Cost of poor Quality ( COPQ ) as a % of Sales (10)

1.2

0.4

0.1

0

0.2

0.4

0.6

0.8

1

1.2

1.4

2011-12 2012-13 2013-14

%

(ii) Show elements of Cost of poor quality and improvements for the year 2013-14 . (10)

S.N. COPQ Element

Before % After % Actions Taken

1

2

3

4

5

6



50


(4.B) Customer Complaints Total = 20

(i) Please describe method of capturing customer complaints? (10)

1112

1110

98

76

54

0 00

2

4

6

8

10

12

14Target Actual

(ii) What is the trend of the customer complaints in nos? (Show last one year data in line graph. (10)



51


(4.C) Customer Returns Total = 15

100

70

30

0

20

40

60

80

100

120

2011-12 2012-13 2013-14

Custo

mer R

eturn

PPM

(i) Show the trend of last three years of Customer Returns PPM in bar graph. ( 5 )

(ii) What efforts are taken to reduce Customer returns ? (10)



52


(4.D) Warranty Rejections Total =10

(i) What are the trends of the warranty ? (show last 3 year data in bar Graph , illustrate it with your internal Target line) (5 )

10001100

300

0

200

400

600

800

1000

1200

2011-12 2012-13 2013-14

PPM

Note : If warranty is Not applicable for your products , Mention in place of Graph

(ii) Please describe the actions taken to reduce warranty rejection ( 5 )



53


(ii) Please describe the actions taken to reduce the in- house rejection (5)

(4.E) In-House Rejection Total = 10

(i) What are the trends of the Total in-house rejection in PPM ? (show last 3 year data in bar graph , illustrate it with your internal Target line) (5)

6000

4000

1200

5000

3000

1000

0

1000

2000

3000

4000

5000

6000

7000

2011-12 2012-13 2013-14

PPM

Target

In-houserejection PPM



54


(4.F) Supplier Rejection Total = 10

(i) What are the trends of the supplier rejection in PPM ? (show last 1 year data in bar Graph , illustrate it with your internal Target line) (5)

1500

1200

15001600

1456

12351124

840

640540

440

230

0

200

400

600

800

1000

1200

1400

1600

1800

Supp

lier

Rej i

n PP

M

Target Actual

(ii) Please describe the efforts to reduce the supplier rejection? (5 )



55


(4.G) Absenteeism Total = 15

(iii) What efforts organization takes to reduce absenteeism? (5)

(ii) What are the trends in regards to total absenteeism? (Three year trend in bar graph, illustrate it with your internal Target line) (5)

98

5

0123456789

10

2011-12 2012-13 2013-14

Tota

l % a

bsen

teei

sm

Formula Total absent man-hours for the month ( Authorized + Unauthorized ) Absenteeism =-------------------------------------------------------- -------------------------------- X 100 Total man hours for the month

(i) What is absenteeism data ( Average) for the year 2013-14 ? (5) Authorized = % Unauthorized = %Total = %



56


(4.H) Manpower Productivity Total = 15

(ii) What are the tools used to improve manpower productivity ? (10)

2024

35

0

10

20

30

40

2011-12 2012-13 2013-14

No.

of p

rodu

cts

/man

/yea

r (i) What is the productivity trend ? (show last 3 year data in Bar graph , illustrate it with your internal Target line). Show the data for the Major Business Product Line.



57


(4.I) Energy Saving Total = 20

(i) Show energy cost as % Sales, Include all energy resources , illustrate it with your internal Target line (electricity / fuel / gas) (10)

1.21.1

0.7

0

0.2

0.4

0.6

0.8

1

1.2

1.4

2011-12 2012-13 2013-14

% E

nerg

y of

sal

es

S.N. Item Before After

Actions Taken

1

2

3

4

(ii) List improvement actions implemented to reduce energy consumption in the year 2013-14 (10)



58


(4.J) Breakdowns Total = 10

(i) How much is machine breakdown loss as % of total available time? (Bar graph , illustrate it with your internal Target line ) (5)

(ii) Show Actions taken to reduce break downs (5)

2.1

0.40.1

0

0.5

1

1.5

2

2.5

2011-12 2012-13 2013-14

% B

reak

dow

ns

S.N. Breakdown Before Breakdown per month

After Breakdown per month

Actions Taken

1

2

3

4



59


(4.K) Delivery Performance Total = 15

(ii) What are the tools / methods used to improve Delivery performance ?(2.5)

98 99 100

0

25

50

75

100

2011-12 2012-13 2013-14

Deliv

ery

Per

from

ance

(i) What is the Delivery Performance ? (show last 3 year data in Bar graph , illustrate it with your internal Target line) (5)



60


(iv) What actions are taken to Avoid Mis-Shipments ? (2.5)

(iii) How many times Mis-Shipments happened ? (show last 3 year data in Bar graph , illustrate it with your internal Target line) (5)

(4.K) Delivery Performance Total = 15



61


(4.L) Safety Total = 20

(i) What are the current accident levels? (Show last one year data in line graph)

A) Frequency (nos.) in PPM Minor + Major both (10)

B) Severity (man hrs. lost) in PPM (10)

Formula No. of accidents

Frequency rate =------------------------ X 106

Total man hours

Formula

Total man-days lost Severity rate =------------------------------- X 106

Total man hours



62


(4.M) Inventory Turns Total = 20

(i) Show the trend of ITR (Inventory Turn Ratio) last three years , illustrate it with your internal Target line. (10)

2024

35

0

10

20

30

40

2011-12 2012-13 2013-14

Inve

ntor

y T

urns

Formula Material cost of sales for the month x 12 in Rs. ITR = ----------------------------------------------------------- (RM + WIP + FG ) in Rs. On 1st of the month

(ii) Show actions taken to improve ITR. (10)

S.N. Products Before Inventory in days

After Inventory in days

Actions Taken

1

2

3

4



63

Section 5

Business Results

Total Marks =100



%

5.A Repeat Business 20

5.B Customer Awards 20

5.C Customer Satisfaction 20

5.D Value Additions to Net Sales

20

5.E Value Added to Employee cost

20

TOTAL 100




64

5. Business Results

(5.A) Repeat Business Total = 20

(i) Show the trend of last 3 years of your business share with top 2 Customer in bar graph , illustrate it with your internal Target line. ( 10 ) Customer 1

Customer 2

50 55 55

0

20

40

60

80

100

2011-12 2012-13 2013-14

Busin

ess

shar

e %

50 55 55

0

20

40

60

80

100

2011-12 2012-13 2013-14

Busi

ness

sha

re

%

(ii) What efforts are taken to Retain / Improve Business share ( 10 )



65

5. Business Results

(5.B) Customer Awards Total = 20

(i) Awards by Key Customers (trend of last 3 years) (10)

0

2

4

6

8

10

2011-12 2012-13 2013-14

89

10

56

8

Nos

No. of Key-Customers Awards by key customer

Award photo

Note : If your Customer does not have a system of Awards , Mention what kind of supplier recognition is followed by Customer .

(ii) What efforts are taken to improve to meet Customer awards Criteria / Expectations (10)



66

5. Business Results

(5.C) Customer Satisfaction Total = 20

85 88 91

0

25

50

75

100

2011-12 2012-13 2013-14

Custo

mer

Sati

sfacti

on

Scor

e %

(ii) What efforts taken to improve Customer satisfaction Score ? (10)

(i) Show the trend of last three years of Customer Satisfaction in bar graph , illustrate it with your internal Target line. ( 10 )



67

5. Business Results

(5.D) Value Additions to Net Sales Total = 20

(i) Show the trend of last three years in bar graph , illustrate it with your internal Target line. ( 10 )

1011

13

0

2

4

6

8

10

12

14

2011-12 2012-13 2013-14

Valu

e Ad

diti

on to

N

et sa

les

Formula Net Sales – Variable Cost

Value Addition to Net Sales = ----------------------------------------------------

Net Sales

(ii) What is the benchmark & efforts to improve value addition to Net sales? (10)



68

5. Business Results

(5.E) Value Added to Employee Cost Total = 20

(i) Show the trend of last three years in bar graph , illustrate it with your internal Target line. (10 )

4

5

6

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2011-12 2012-13 2013-14

Valu

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Formula Sales –Variable Cost Value Addition to Employee Cost = -------------------------------------------------------

All Employee Cost ( CTC )

(ii) What is the benchmark & efforts to improve value addition to Employee Cost ? (10)



Summary of Achievements for the year 2013-14

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2013-14 ACMA Awards Company Name : Plant Location : Excellence in Manufacturing PM_44_F09 Rev. No. :...

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