2012AseguramientodeCalidad en ProyectosSAP-V1
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Transcript of 2012AseguramientodeCalidad en ProyectosSAP-V1
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Aseguramiento de Calidad
En Proyectos de ImplementacinTraining Session for Project Leads
- ASAP & QGates- PM Rev & Design Rev of SAP Solution- Mejores prcticas en Modelo de Gobierno
Quality Management, SSSA
Mario SilvaMay 23, 2012
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SAP AG 2009. All rights reserved. / Page 2
1. ASAP & Quality Gates
2. Project Quality Gate Overview
3. PM Review4. Design Review of SAP Solution
5. Best Practices in Project Management Governance
Agenda
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ASAP 7 Methodology Work Streams
SAP AG 2009. All rights reserved. / Page 3
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OCM Works Stream
Deliverables by Phase
SAP AG 2009. All rights reserved. / Page 4
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Training Work Stream
Deliverables by Phase
SAP AG 2009. All rights reserved. / Page 5
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Data Management Work Stream
Deliverables by Phase
SAP AG 2009. All rights reserved. / Page 6
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Project Managemet: Work Stream
Deliverables by Phase
SAP AG 2009. All rights reserved. / Page 7
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Project Managemet: Work Stream
Deliverables by Phase
SAP AG 2009. All rights reserved. / Page 8
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Project Managemet: Work Stream
Deliverables by Phase
SAP AG 2009. All rights reserved. / Page 9
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Project Managemet: Work Stream
EM&C: In Project Preparation
SAP AG 2009. All rights reserved. / Page 10
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Project Managemet: Work Stream
Closing of Phases & Final Project Closing
SAP AG 2009. All rights reserved. / Page 11
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SAP AG 2009. All rights reserved. / Page 12
1. Quality Gate Overview
2. Project Quality Gate Overview
3. PM Review4. Design Review of SAP Solution
5. Best Practices in Project Management Governance
Agenda
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SAP AG 2009. All rights reserved. / Page 13
Quality Gate Overview
A Quality Gate process is a formal way of specifying and recording the transitionbetween critical stages in the project lifecycle.
Each Quality Gate verifies that the deliverables required and actions to be completedassociated with the stage meet the acceptance criteria.
Project Quality Gate means:
Formal assessment of the quality and integrity of the project deliverables
Formal checklists are used throughout the life of a project
Formal sign-off and acceptance occurs at each gate
Measure customer satisfaction throughout the project
Information is assured to be communicated to the correct stakeholders
The Mandatory Management Quality Gates of an engagement are defined accordingto global and regional project thresholds and outlined in the Project Manger agreement(Handover).
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Management Quality Gate Planned during
Project Lifecycle
Opportunity
ManagementRealization
Final
Preparation
Go-Live
SupportRun SAP
Input
Business
Blueprint
Project
PreparationQuality-
Gates
Project-Phases
ProjectPreparation
Complete
Project Closure
Management
Quality Gates
Mandatory Quality Gates
Project-
engineering-oriented OMP
deliverables
Project Management Deliverables
Selected Project Deliverables
Defined in Management Quality Gate Scorecard
Blueprint PhaseComplete
Bid PreparationComplete
BaselineConfiguration
Complete
FinalPreparation
Complete
Realisation
Complete
FinalConfiguration
Complete
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SAP AG 2009. All rights reserved. / Page 15
Scope of Management Quality Gate
A Management Quality Gate is:
SAP internal snapshot of the project in only half-a-day of effort
Formal way to check key deliverables of a project comply to SAP PMO standards and that SAP standardmethods and tools are used to the best effect
Structured approach for the Consulting Delivery Manager to have an insight look in a project
Another opportunity for Project Manager to discuss project matters with SAP Consulting Management
Another opportunity for Consulting Delivery Manager to assess the capability of the Project Manager to bringthe project to a success
Important step forwards to continuously improve project quality and increase project management maturity
A Management Quality Gate is not:
Comprehensive project management review that prioritizes and reports all project risks andrecommendations in a balanced way
Detailed content review of all key deliverables of the project
Complete view on the project, because the customer is not involved in these sessions
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SAP AG 2009. All rights reserved. / Page 16
Project Quality GateProcess
Roles Involved
Customer Project Manager
SAP/Partner Project/Program Manager
Project Team Leads
Representation from others on invitation(Partner Project Manager, Global Delivery
Project Manager, Project PMO)
Approach
Preparation call to establish pre-requisites
Quality Gate Meeting duration half dayto full day, owner is Project Manager
Project Manager presents overall project
status and Team Leads the status ofeach key deliverable
Project Manager and Customer ProjectManager review deliverable quality andverify completeness and accuracy
Sign off Quality Gate scorecardActionitems for follow-up are established.
All address specific project matters forsecond opinion & follow-up
Key Deliverables
The key deliverables assessed at eachproject quality gate are listed in the Project
Quality Gate Scorecard.
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SAP AG 2009. All rights reserved. / Page 17
Evaluating individual deliverables
The Project Management will assess the quality ofindividual deliverables in the scorecard A full deep content review of the deliverable is not the focus of the Management Quality Gate.
How to evaluate the deliverable?
Deliverable is physically available and in the right format/using the agreed template
Example: Final version of Business Blueprint is shown on screen
Deliverable has followed the appropriate sign-off procedure Example: Business Blueprint has been physically signed off by Customer and Project Manager or e-
mail is shown where Customer and PM approved the document
Deliverable is actively used for the purpose its meant for
Example: Business Blueprint will be used to accept the configured solution at the acceptance test
Deliverable content is realistic and assessed against any specific acceptance criteria
Example: Take a snapshot on a specific page and review level of detail.
J udgment on the required action is also related to the question: What risks brings this incompletedeliverable to the success of the project? This is indicated by the Impact indicator Low, Medium, High
Example: A final Blueprint which is not signed-off by the customer may bring a high risk to theproject, and as such will be recorded as 3-Red for Impact and requires immediate action.
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SAP AG 2009. All rights reserved. / Page 18
Management Quality Gate Scorecard
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SAP AG 2009. All rights reserved. / Page 19
Project Quality Gate Agenda template
TopicResponsible
Half-day toFull day
2 Assessment
Presentation of status of project ProjectManager
Review of status of stage deliverables Team Leads
Maintenance of scorecard Project Manager
Identification of action items and satisfaction Project Manager
15 Min 1 Kick-off Project Manager
30 Min 3 Other Project Matters Discussion all
30 Min 4 Sign-off scorecard, summary of action itemMeeting close
Estimated Time
Project ManagerCustomer Project Manager
Customer Project Managerratings
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SAP AG 2009. All rights reserved. / Page 20
Meeting Minutes: Quality Gate Released?
Quality Gate Released?
YES Indicates that this quality gate is passed.There might be some action items in place in order to complete or improvecertain deliverables.
NO Indicates that this quality gate is not passed.Action items are defined for follow-up by the Project Team.Consulting Delivery Manager requests a second assessment to re-evaluatethe deliverables with action items .
Note: A No brings a serious message to the project manager that the overallquality of (some of) the key-deliverables is insufficient and causes a serious
risk to the success of the project.
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Project Quality Gates are defined in the Project Management Plan and are set atcritical stages in the project lifecycle.
Four quality gates are mandatory:
Project Preparation Phase
Blueprint Phase
Realization Phase
Final Preparation
Other 3 gates are optional as agreed with the customer.
Mandatory Q-Gates: Recommendation
21 3 4
1
2
3
4
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SAP AG 2009. All rights reserved. / Page 22
1. Quality Gate Overview
2. Project Quality Gate Overview
3. PM Review4. Design Review of SAP Solution
5. Best Practices in Project Management Governance
Agenda
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2009 SAP AG. All rights reserved / Page 23
Review of Project Management Service
Overview
The Review of Project Management provides our SAPcustomer with an independent and objective assessment ofProgram Governance, Project Management, People,Processes, and Technology.
Review of Project Management goals are
Assess the actual project status Identify and evaluate risks and issues that endanger the
project goals.
Present clear actionable recommendations for projectmanagement improvement.
Review of Project Management is delivered by anexperienced SAP Reviewerthrough
Onsite interviews with selected project stakeholders
Analysis of project management documentation
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2009 SAP AG. All rights reserved / Page 24
Review of Project Management Service
The Business Challenge
Common challenges faced in project management: Mitigate project risks:
Unveil unidentified project risks early enough to mitigate them inan appropriate manner
Ensure that reported project status corresponds to the actualproject situation
Understand project weakness and ways to improve
Improve project quality
Evaluate the project management tools and methods are used inan appropriate manner
Evaluate project is correctly managed to achieve projectobjectives
Determine if project deliverables are detailed enough to monitorthe project progress correctly
Evaluate the project quality is consistent along each projectphase
Keep project costs under control
Check if reported project cost is aligned with earned value of thedeliverables
Ensure the resources allocated to the project are efficiently used
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SAP 2008/ PM Reviewer Training / Page 25
Remote RemoteOnsite
Preparation
Estimated effort:0,25 day
Preparation
Estimated effort:0,25 day
InitialConference Call
Expectation and
Objective Clarification
Scope Clarification
Preparation
Estimated effort:0,25 day
Preparation
InitialConference Call
Expectation and
Objective Clarification
Scope Clarification
Planning
Estimated effort:0,5 day
Planning
Estimated effort:0,5 day
Planning Meeting
ExecutiveCommitment
Detailed Planning Document Preparation
Inform ation Sheet
Project Documents
Interview Agenda
Planning
Estimated effort:0,5 day
Planning
Planning Meeting
ExecutiveCommitment
Detailed Planning Document Preparation
Inform ation Sheet
Project Documents
Interview Agenda
PrepareInterviews
Estimated effort:1 day
PrepareInterviews
Estimated effort:1 day
Prepare InterviewsStudy Documents
Prepare Questionnaire
PrepareInterviews
Estimated effort:1 day
PrepareInterviews
Prepare InterviewsStudy Documents
Prepare Questionnaire
On site visit1st day
Estimated effort:
1 day
On site visit1st day
Estimated effort:1 day
Kick Off
ProjectManagement
Team
Functional Team
ChangeManagement
On site visit1st day
Estimated effort:
1 day
Interviews and Document
study
Kick OffProject
ManagementTeam
Project Teams
ChangeManagement
ReviewAnalysis
Estimated effort:1,5 day
ReviewAnalysis
Executive
Presentation(Onsite)
Review Report
Closing
Estimated effort:0,5 day
Closing
Discuss finalversion of report
Customer Survey
Customer Sign Off
Lessons Learnedand Archiving
Business Owners
Project Sponsor
Project Teams
PM Offic e
Business Support
Review debriefing
day day 1 day 3 days 1.5 days 1 day
Review of Project Management Service
Delivery Roadmap
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SAP AG 2009. All rights reserved. / Page 26
Project Management Topics
Integration Management Low Risk
Scope Management Red Risk
Time Management Red Risk
Cost Management Low Risk
Communication Management Low Risk
Human Resource Management Medium Risk
Quality Management Medium Risk
Risk Management Low Risk
Procurement Management Low Risk
Functional and Technical Topics
Business Organization & Processes Medium Risk
Organizational Change Management Medium Risk
End User Training & Documentation Medium Risk
Technical System Management Medium Risk
Production Support Medium Risk
Review of Project Management Service
Deliverable - Summary
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SAP AG 2009. All rights reserved. / Page 27
1. Quality Gate Overview
2. Project Quality Gate Overview
3. PM Review4. Design Review of SAP Solution
5. Best Practices in Project Management Governance
Agenda
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Solution:
Design Review of SAP Solution Service
Provides an Independent and Objective Review of YourSolution Design. (Component-1; Component-2; Component-N)
The goals of the review are:
Assess application design meets Your business needs
Evaluate flexibility, efficiency, completeness andmaintainability of the Solution Design
Ensure that proposed solution is in line with SAP Standardsand Best Practices
Identify design Risks and present clear actionableRecommendations
Is delivered by an experienced SAP Review Team
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Design Review of SAP Solution Service
Customer Benefits and Value Proposition
Design Review of SAP Solution Service offers quality assurance ofthe Design of the SAP Solution across the entire implementationproject.
Identifies design Risks and propose Recommendations.
Helps to protect Your software investment.
Reviews should be performed at five different Quality Gates during
the implementation cycle.
You can expect the following benefits from the Design Review of SAPSolution Service:
Helps to identify and mitigate the solution design risks
Increases efficiency and effectiveness of SAP solution
Maximizes the use of SAP standard functionality Integration aspects of the design are identified and analyzed to
find synergies across the solutions and maximize the benefit ofan integrated platform
Helps to ensure successful implementation
Potential reduction of time and costs of overall implementationand maintenance efforts
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Design Review of SAP Solution Service
In Scope
The service - Quality Gate Blueprint Completed includes:
Studies of the Design Documentation developed during theBlueprint Phase
Interviews of the Subject Matter Experts
Evaluation of flexibility, efficiency, completeness andmaintainability of the Solution Design
Fit / Gap analysis between application design and businessneeds
Identification of design risks and presentation of clearactionable recommendations
Guarantee that proposed solution is in line with SAP Standardsand Best Practices
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Design Review of SAP Solution Service
Out of Scope
The service Quality Gate Blueprint Completed doesnt include:
Reviews of any projects or solutions which are not officially in scope
A detailed mitigation plan addressing the identified risks and issues
Implementation or execution of any type of actions to mitigate the identified risksand issues
Project Management Review (e.g. timeline, the customers organization, projectresources or business practices)
Review of any other documents beyond the design documents required by theSAP Review Team
Taking over any responsibility regarding the Management of the Project
Review of the Change Management Plan
Review of the Test Plan, Migration, Conversion and Data Cleansing Strategy
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Design Review of SAP Solution Service
Delivery Roadmap
CierrePreparacin
de entrevistaEntrevistas y anilis is
de documentos
PlaneacinPreparacin Anlisis de
la Revisin
Conferenciatelefnica inicial
Alineacin de:Objetivos
Expectativas Alcance
Reunin de
Planeacin Comit ejecutivo Planeacindetallada Preparacin dedocumentacin
Hoja de
informacin
Agen da de
entrevista
Documentos de
proyecto
Preparacin deEntrevistas
Estudio dedocumentos Preparacin decuestionarios
Kick of f Equipo deproyecto
Patrocinadoresdel proyecto
PMO
Dueos/Lderesde negocio
Soporte alnegocio
Gestin del
Cambio
Resumen deHallazgos
Revisin delinforme
Presentacinejecutiva (en sitio)
Discusin de laversin final del
informe
Remoto RemotoEn sitio
1/2 da 3.5 das 1/2 da 1/2 da
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SAP AG 2009. All rights reserved. / Page 33
1. Quality Gate Overview
2. Project Quality Gate Overview
3. PM Review4. Design Review of SAP Solution
5. Best Practices in Project Management Governance
Agenda
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Modelo de Gobierno en Proyectos de
Implementacin: Objetivos
SAP AG 2009. All rights reserved. / Page 34
Mantener informado al equipo del proyecto acerca de informacin relevante, el estadode avance del proyecto, progreso de las actividades, issues, y riesgos, segn losniveles de escalamiento definidos y los tiempos acordados.
Asegurar una apropiada visibilidad a todos los involucrados relevantes, sobre el statusde los issues, los planes de accin para la solucin de los issues, de los riesgos, y lasdecisiones claves del proyecto.
Mantener el modelo de gobierno en todos los niveles, asegurando la resolucin de losproblemas en el nivel adecuado, para cada tema.
Asegurar una adecuada ejecucin del proyecto, apoyndose y reforzando la definicinde los roles y responsabilidades de los integrantes del proyecto, y facilitando elcumplimiento de las responsabilidades contractuales de cada una de las partes.
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SAP AG 2009. All rights reserved. / Page 35
Mejores Prcticas en el Modelo de Gobierno
Comit Ejecutivo de Proyecto
Gerencia deGerencia de
ProyectoProyecto
Lderes ECPLderes ECP
Comit Directivo de ProyectoComit Directivo de Proyecto
Lderes SAPLderes SAP
Frecuencia INPUT
Trimestral , o
Por Demanda
(Opcional Proyectos Core Ind)
Mensual
Reuniones Semanales de
Trabajo para asegurar los hitos
del proyecto de acuerdo al
cronograma
Reunin Semanal de Avance
Tcnica y Funcional
Project Status Executive Presentation
Partner/SAP Status Report
Project Status Executive Presentation
Partner/SAP Project Mgr - Status Report
PMO Monthly Report
(Progress, Top Issues & Top Riks)
Project/ProgramMgr Weekly Status Report
Technical Solution Team Status Report
Functional Teams Status Report(Progress, Issues & Risks)
Pr
ojectIssueEscalatio
n
Pr
ojectIssueEscalatio
n
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Mejores Prcticas en el Modelo de Gobierno
Level Objective Frequency Facilitators
N4Comit Ejecutivo
(Opcional: Proyectos
Core Ind)
Project unresolved Issues / Decision:
Issue Resolution support
Executive Decision / Direction
Quarterly, or
By Demand
Customer Executive
Partner/SAP Executive
(Minute to Sponsors)
N3 Comit Directivo
Top Project Issues / Decision :
Issue Resolution support
Executive Decision / Direction
Customer Management Direction
Monthly
Customer SponsorPartner/SAP Program Mgr
(Minute to Sponsors)
N2 Comit de Gerencia
Day-to-Day Project Management.
Carries overall project Responsibility.
Project Tracking
Status Reporting (Project/Program Level)
Issue Reporting & Resolution
Customer Management
Weekly
Ie: Tuesday
Customer Project Mgr/PMO
Partner/SAP Project Mgr
(Minute to Sponsors)
N1Reunin de Avance
Equipos de Trabajo
Funcionales / Tcnicos
Day-to-Day Subproject Management.
Tracking
Reporting
Issue Reporting
Issue Resolution
Weekly
Ie: Friday
Functional Leaders
Technical Leaders
(Weekly Status Report)
ProjectIssueEscalatio
n
ProjectIssueEscalatio
n
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Thank you!
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Copyright 2009 SAP AG
All Rights Reserved
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