1. Listen to Rob Martel, a marketing consultant, giving a training course about designing hi-tech

products. Why does Rob use the example in his talk? (5 reasons)

a. _________________________________________________________

b. _________________________________________________________

c. _________________________________________________________

d. _________________________________________________________

e. _________________________________________________________

2. Listen to Rob summing up why the bicycle is so popular. Which adjectives does he use?

3. Jake Stern makes promotional videos for companies. Hes talking to a customer about a video he made at a chemicals factory. Listen and answer the questions.

a. What was the first problem Jake had? _________________________________________________________

b. What was the solution? _________________________________________________________

c. What was the second problem? _________________________________________________________

d. Was it possible to solve the problem? _________________________________________________________

4. Listen to a conversation between two colleagues. Tick the things that Dave did last weekend.

a. He sat in the garden.

b. He had some friends round.

c. He cooked a meal.

d. He did some gardening.

e. He worked on the house.

f. He had a lie in.

1. Listen to a team meeting at Optiplain, a manufacturer of blank CDs and CD packaging.

a. What are the team discussing? _________________________________________________________

b. What suggestions do they make?

_________________________________________________________

_________________________________________________________

_________________________________________________________

_________________________________________________________

2. Sandra Franks has worked as a training manager in several international companies. Listen to an

interview with her. What general advice does she give about:

- Politeness? _________________________________________________________

- Criticism? _________________________________________________________

- Changing how you communicate? _________________________________________________________

3. Two colleagues from the research and development department at Optiplain are using lateral

thinking to create new ideas. Listen and fill in the gaps.

4. Thinking hats: