20121024 measuring e government takeup

Information Society Statistics, 24/10/2012

Measuring eGovernment take-up

From surveys to service cases handled


Take‐up is a manifold concept


The number of people who accept or buysomething that is offered, for example by a government or a company

MacMillan Dictionary

The acceptance of something offered

Oxford Dictionary

How much people start to use or accept a service, or sometimes a product, that has become available to them

Cambridge Dictionary

There is no uniquedefinition of take‐up

Acceptance looks as important as usage

Something should be available to be bought, used or accepted


Is the current question measuring all the eGovernment take‐up ?


The question: Individuals using the Internet for interaction with public authorities

Interaction with public authorities is time‐dependent

20

25

30

35

40

2008 2009 2010

Usage in last 3 months

Usage in last 12 months

eGovernment usage in Spain according with Eurostat

Source: Eurostat

Not everybody needs to have interaction with Public Authorities in the real world

Yes 55.2No 43.1Not remember 1.6N.C. .0(N) (2489)

Have you gone to any Public Administration office or public centre?

Source: Sociological Research Agency, 2010

Not everybody knows if he/she has had interaction with Public Authorities

Rectification, he has gone 25.1Confirmation, he hasn´t gone 72.3No recuerda 2.3N.C. .3(N) (1114)

I´m going to give you a list of Public Administration offices and public centres. Please, confirm that you have not gone to any of them.

Source: Sociological Research Agency, 2010


The hidden take‐up of eGovernment: the indirect usage scenarios



Eurostat measurement assumptions


Eurostat Citizens´usage assumptions

Everybody has relationships with Public Authorities

Everybody knows what is a Public Authority

Not including the case of intermediaries (e.g. city taxes in Spain)

Eurostat Bussiness´usage assumptions

Not considering all the sectors (e.g. financial sector)

Not weighting the usage data (not all the bussiness are equal)

Not including the case of intermediaries (e.g. administrative offices in Spain)


How we collect information from the Ministries and Agencies: Inventory Administrative System


The Inventory Administrative System was established in 1993 in the Law 30/1992 for compiling the administrative procedures of the National Government based on software applications

After the approval of the Law 11/2007, the system was a critical success factor in the implementation of the law. The degree of online availability of each procedure was tracking during the transition phase of the law

According with the National Interoperability framework, Ministries and Agencies have the obligation to maintain the information of the system, including the data about the usage of each procedure in each channel


A description of the Inventory Administrative System

7

Web Interface

Web Services forupdating information

Web services for queries(currently without users)

BBDD


Information included in each

procedure or service

• Regulation

• Degree of online availability

• Cases handled by channel

Each procedure or service is classified by

• Target (e.g. citizen, business, …)

• Type (e.g. grant, statements, taxes, …)

• Policy (e.g. health, education, …)


The results of the measurement: Number of cases handled electronically



The results of the measurement: % of cases handled electronically



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20121024 measuring e government takeup

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