20121021 sp connections-social-talk-runningapilot-final
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Transcript of 20121021 sp connections-social-talk-runningapilot-final
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Social networking in your enterprise
Running a successful pilot
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Bert Jan
van der Steeg
@bertjanvdsteeg
http://nl.linkedin.com/in/bertjanvandersteeg
facebook.com/bjvds
SharePoint
Consultant
Trainer (MCT)
Social Business
Implementation
SharePoint
Competence Center
Current projects:
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You’re a <fill in the blanks here> and
you’ve been tasked with implementing
an enterprise social networking solution
in your company. You’ve gathered
relevant information and you’re ready
to get started. But where? And how?
Question 23
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show of hands
Is implementing
or is planning to
implement
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show of hands
ready, we’re
donenot planning investigating
implementing
as we speak
planning to
implement in
near future
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agenda
Definition. What are
we talking about
here.
what
Context. Goals.
Benefits.
why
Implementing.
Evaluating.
how
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Using an activity
stream instead
of e-mail to
communicate
for the
enterprise
What
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social
business
[ working out loud ]
enterprise
social
networking
social
collaboration
enterprise
2.0
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The strategic application of
social computing to
enterprise challenges
(Dachis Group)
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Nothing
endures
but changeHERACLITUS
Social business is what
companies need to
become, not a description
of an incremental feature
or business function.
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trusted
source
reputation
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pride in a digital world
sense of belonging
empowered
accomplished motivatedlearn 90% from
experience and others
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disruptive
How we
communicateFrom point-to-point to social
How we
organizeHierarchies to communities
How we
createCentral output to peer output
Were value
comes fromHierarchies to networks
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1 Anyone can participate.
2 Create shared value by default.
3 While participation is self-organizing, the focus is on business outcomes.
4 Enlist a large enough community to derive the desired result.
5 Engage the right community for the business purpose.
6 Participation can take any direction. Be prepared for it, and take
advantage of it.
7 Eliminate all potential barriers to participation. Ease of use is essential.
8 Listen to and engage continuously with all relevant social business
conversations.
9 The tone and language of social business are most effective when they're
casual and human.
10 The most effective social business activities are deeply integrated into the
flow of work.
The Ten Tenets of Social Business*
Dion Hinchcliffe, Peter Kim, Social Business By Design
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social businessso
cial m
ed
ia m
ark
eting
soci
al p
rod
uct
deve
lop
ment
soci
al cu
sto
mer
care
soci
al cr
m
soci
al b
2b
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Why
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Social business for the sake of social business is stupid
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human
heard
happy
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Sharing
is OK,
man!
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emotions are key to human productivity
92%employeessatisfied with their job
only
14%
have an emotionalrelationship to their work
are moreinnovative 200%
41% with less sick days
engaged employees
people who care are more productive
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it’s not a straight line
expressing emotions
recognizing emotions
badgelikeattention social KPI
follow
smile digitallyread a face
digitally
sentiment
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innovation
management
break
information
silos
corporate
comms
decrease time
to market
easier access
to knowledge
expertise
discovery
improve new
hire
onboarding
process
mobile
workforce
enablement
rewards
&
recognition
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championspeo
ple
adoptionstrategy
business goals
reward
reputation
executive
sponsoring
change
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Benefits of Enterprise 2.0
18%
28%
29%
40%
41%
44%
52%
60%
77%
0% 10% 20% 30% 40% 50% 60% 70% 80%
INCREASED REVENUE
INCREASED # OF SUCCESSFUL INNOVATIONS
REDUCED TIME TO MARKET
REDUCED OPERATION COSTS
INCREASED EMPLOYEE SATISFACTION
DECREASED TRAVEL COSTS
INCREASED SPEED OF ACCESS TO EXPERTS
REDUCED COMMUNICATION COSTS
INCREASED SPEED OF ACCESS TO KNOWLEDGE
Source: “The Rise of the networked enterprise: Web 2.0 finds its payday”, McKinsey & Company1598 respondents
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How
reduction
Easier access
to people
Dead portal
replacement
Innovation
management
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Prepare for the journey
Make a plan
Cre
ate
urg
ency
Form
a p
ow
erfu
l co
alit
ion
Cre
ate
a vi
sio
n f
or
chan
ge
Co
mm
un
icat
eth
e vi
sio
n
Rem
ove
ob
stac
les
Cre
ate
sho
rt t
erm
win
s
Bu
ild o
n t
he
chan
ge
An
cho
r th
e ch
ange
s in
co
rpo
rate
cu
ltu
re
Make it happenConsolidate
Technology storyline
Business storyline
Functional storyline
Culture storyline
Leve
l of
invo
lvem
ent
/ ef
fect
Success-story pattern
Kotter's 8-Step Change Model
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#5 It’s not about the technology.(Don’t forget about the tech…)
Information architecture
SearchUXCentral Admin
settingsTool mapping
MetadataColumnsContent types
UsabilityWeb partsFeaturesIntegrationEmployee centric social Intranet
Search socialIndex tagsIntegrate with content search
ConfigurationDeployment to webappsScalabilityPerformance
Map functionality to tooling
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#4 Deliver Value
By 2014 social networking services will replace email as the
primary vehicle for interpersonal communications for 20%
of business users.*
Understand pain points by business group and fix them,
incorporating fix into daily work flow
Address individual benefit in addition to organizational
benefit
*Source ”Predicts 2010: Social Software is an Enterprise reality”, Gartner
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#3 Education
Set up a Help and Resources community where people
can target questions and find videos and docs
Use in-person sessions (and webinars) at launch to
identify evangelists/ambassadors
You don’t have to create everything at the start
Focus on the BENEFITS, not on the technology
Teach execs how they can interact and reinforce
Remember new employees
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#2 Communication
Focus on individual BENEFIT
Enlist champions to reinforce specific messages by group
Have fun. Before and after videos. Easter Eggs.
Scavenger hunt. Promotions.
Get feedback and act on it
You’re never finished
Share success stories
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#1 Community Managers
Invest in this vital resource
Educate and nurture
For the more important communities,
make it part of their job description
and performance review.
You need a dedicated resource to
nurture, educate, evangelize, and
drive value = Community Evangelist
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Measure success
quantitative qualitative
reduced e-mail
number of posts
profile completeness
badges awarded
anecdotes
surveys
employee satisfaction
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Not IT drivenMost IT-driven projects failDemand has to come from business
Deliver valueContentCritical mass
EducationHelp and feedback site
CommunicationStrategyRegular follow upChallenge people
Community ManagersGardeners / shepherdsBoth technical and functional contactEncourage and incentivise people to participate.
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Q &
A
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