THE PRESIDENT’S REPORT

i ReportIssue 1

a publication released by the office of the President and the Business Development & Marketing DivisionJuly 2012

FPD ASIA FPD ASIA CELEBRATES CELEBRATES

INSIDE THE iREPORTFPD ASIA IS NOW ISO 14001 CERTIFIED!FPD ASIA IS NOW ISO 14001 CERTIFIED!

ITS ITS 22ND YEAR!22ND YEAR!

EE--PROCUREMENT AND OTHER VALUE PROCUREMENT AND OTHER VALUE ADDED SERVICES FOR CLIENTSADDED SERVICES FOR CLIENTS

INTENSIFIED TRAINING PROGRAMS FOR INTENSIFIED TRAINING PROGRAMS FOR EMPLOYEESEMPLOYEES

WINNERS OF THE BEST MANAGED WINNERS OF THE BEST MANAGED PROPERTY AWARDS!PROPERTY AWARDS!

THE BUSINESS OF TAKING CARE OF YOUR PROPERTIES:

Learn more about it in this issue of iReportissue of iReport

ON THE RADAROur growing number of

clients

Our affiliates, FPD Global and Property Care

Extending our network in Davao with 12 Genesis

Global Management Inc.

FPD ASIA IS NOW ISO 14001 CERTIFIED! THE ROAD TOFFrom the Desk of therom the Desk of the

FPD Asia, as part of its contribution and participation inresolving the climate change problem, committed itself tomitigate the unintended pollution produced by its businessactivities The management decided to push and promote

CERTIFIED! THE ROAD TO EXCELLENCE

FFrom the Desk of the rom the Desk of the PresidentPresident

I am pleased to share with youthe first ever issue of iReport (ThePresident’s Report). This is ourattempt in maintaining thecommunication lines among ourclients, partners and friends while

activities. The management decided to push and promoteseveral “Environmental Programs” and utilize the internationalstandard for the implementation of EnvironmentalManagement System (EMS), the ISO14001 standard.

The successful EMS certification audit was conducted by SGSPhilippines Inc., an accredited certification body headed by itslead auditor, Ms. Analisa S. Hubac. The EMS certificationaffirms that FPD Asia is determined to provide, sustain and

Let me take this opportunity to thank all of you for making FPDAsia what it is today. Over the past 22 years, FPD Asia hascome a long way and accomplished a great deal. It has beenour vision that a Filipino-owned company, like ours, shouldsucceed and be on top amid several multinational companiesin the industry. It is our challenge to maintain our position in

, pshowcasing FPD Asia’s majoractivities and accomplishments.

p ,improve high quality and cost effective property and facilitiesservices to all its clients while assuring the protection andsustainability of the environment.

The road to EMS certification was not simple. The processwas strenuous and somewhat daunting. With numerousprojects needing proper orientation and guidance inimplementing the system while maintaining normal operations,

the property and facilities management arena.

Now, FPD Asia is constantly striving to be worthy of thedistinction of being the premier player in the industry. Weshall continue our business model of developing alliances andjoint ventures to be able to serve our clients better.

As we turn to the future, it is our dream that every propertyand facilit e assist and co partner ith ill be eq all

the process was challenging. Additional efforts were soughtfrom the Building/Village Managers and staff whose time wasfully committed to everyday operating needs. Fortunately,most of the requirements by the ISO standard were alreadybeing met by

Continued on page 2

and facility we assist and co-partner with will be equallysuccessful. We will not stop in discovering ways to improveour already established high quality service. We are always onthe lookout for value-added services that we can offer ourclients. Furthermore, we continue to innovate and upgrade theservices we have by developing the people working with usand attracting more bright people to join us.

Once again I would like to express my deepest gratitude toOnce again, I would like to express my deepest gratitude toyou for your unwavering support in shaping the past, presentand future of FPD Asia Property Services, Inc. Rest assuredthat we will live up to our commitment of ServiceExcellence…All the Time.

Thank you and more power to us!

ELIZABETH G. RABUYDirector and General Manager

Present during the audit were (standing fourth from left) Ms. Adoracion V. Molina, Management Representative, (standing fifth from left) Ms. Analisa S. Hubac, SGS Lead Auditor, (standing fourth from right) Ms. Madilyn G. Plaza, SGS Auditor, (standing third from right, first row) Mr. Rommel M. Quiza, Associate Director for Operations and (second from right, first row) Ms. Liza Fruelda, FPD Asia’s Quality Environmental Health and Safety (QEHS) Manager. Also in photo are the members of the management committee and QEHS Division.

FPD Asia is pleased to announce that it has intensified the

FPD ASIA INTENSIFIES ITS TRAINING PROGRAMSContinued from page 1the projects. The Environmental Policy was then formulated,which was incorporated into the existing Quality Policy toensure its consistency with the corporate objectives. TheEMS policy shows the commitment of the organization to EMS FPD Asia is pleased to announce that it has intensified the

training of its employees, be both in the Central ManagementOffice and those deployed at the projects. The Companyconsiders their people as the essential and integral asset thatkeeps the organization up and running. This is the reasonwhy FPD Asia invested in different types of training for alllevels of employees. The Company believes that its peoplecan be maximized if properly taught, managed and motivated.

EMS policy shows the commitment of the organization to EMSprinciples. All the employees were oriented and givenawareness-level EMS training for them to be able to involvethemselves in the company-wide environmental programs.

Being certified in the ISO 14001 standard is also beneficial tothe organization and its employees. It will put FPD Asia on aninternational level, which in turn can attract more clients thatwill lead to the organization’s further success. It will also helpus be prepared in case of natural disasters or any potential

Last year, the Human Resources Management Divisionfocused on Customer Service Workshops for the BuildingManagers, Receptionists and other employees. They heldthree sessions of this workshop, which included different tools,techniques, approaches through role playing andbrainstorming activities to encourage the involvement of all theparticipants. The ultimate reason for offering this workshop isto enhance the employees’ skills, mindset and cultural shift in

us be prepared in case of natural disasters or any potentialemergencies. It can protect our lives while saving andprotecting the environment.

FPD Asia is currently holding two certifications on hand. Oneis our commitment to quality and the other one is ourcommitment to the environment. This is solid proof that FPDAsia is dedicated to attaining a high level of excellence andreaching its vision of becoming the premier property services p y ,

providing superior service to all their clients.

More training sessions to build up and strengthen theemployees are calendar scheduled throughout the year.Business Writing Workshops, Bullet Proof ManagementTraining sessions and other technical orientations andseminars are lined up. It is going to be a year full of learning.

FPD ASIA OFFERS VALUE-ADDED SERVICES

F

company in the Philippines.

FPD Asia is hoping that it can inculcate in every employee theskills and values taught in these training sessions, and thus,promote personal and professional development, buildperformance and ultimately improve client satisfaction.

Photo below shows Business Writing training done at FPD Asia’s Blue Room

FPD Asia is constantly building alliances that will improve itsoperations and provide better quality and value-added servicesto its Clients. One of the value-added services that theCompany is currently promoting is the e-procurement systemvia TransProcure Corporation. FPD Asia is recommending thissystem for e-bidding and group buying. The system promotestransparency and shortens the process of getting the rightsuppliers. The projects that have implemented this systemexperienced 10% 43% savings and have eliminated most of theexperienced 10%-43% savings and have eliminated most of thenegative effects of the traditional types of bidding.

TransProcure provides a total end-to-end procurement servicethat includes the entire range of strategic and transactionalprocessing. It serves as an instrument in helping businessesand organizations of various sizes and industries to managecorporate spending, increase savings, reduce costs andmaximize supplier relationships.

Transprocure offers services that enable efficient and effectiveprocurement through the use of professional services,infrastructure and technology.

Transprocure aims to ensure that your business will gainprofitability and earn more savings through: Proven StrategicSolutions, Excellent Technology Implementation andCompetitive and Dedicated Staff.

All the managed properties and facilities of FPD Asia may availAll the managed properties and facilities of FPD Asia may availof TransProcure’s e-procurement system. For more information,interested clients may contact Thelma S. Anas, Finance andCorporate Services Manager at 8153737 loc 3875.

Always remember that “Good Procurement is Good Governance”.

Training calendar for all deployed staff

FPD Property Services, Inc.

Prior to site deployment, each team member undergoes a rigorous screening process to match the requirements of the client to their professional experience . A series of training programs is prepared for all

deployed staff to further enhance their skills in providing quality service.

POSITION

Program/Seminar

Duration

Induction Training Mandatory Training

Bullet Proof Manager Training P t Pl T i i

Building ManagerProperty Plus TrainingCustomer Service Module Project Management Effective Business Writing

Monthly

Safety Manager, Safety

Bullet Proof Manager Training Property Plus Training Preventive Maintenance Module

Company Orientation Quality Management System /

Inspector Building Engineer

Preventive Maintenance ModuleProject Management Technical Program for Building

Engineers and Technicians

Monthly

T h i l St ff

Property Plus TrainingPreventive Maintenance Module T h i l P f B ildi M thlQuality Management System /

Environmental Management System

Technical Staff Technical Program for Building Engineers and Technicians

Customer Service Workshop

Monthly

Accounting Supervisor / Accounting Assistant

Property Plus TrainingAccounting Module Customer Service Workshop

Monthly

Administrative Assistant / Support Staff

Property Plus TrainingCustomer Service Module Customer Service Workshop

Monthly

Engineering

Technical Program for Building Engineers and Technicians

Customer Service Workshop Skills Training (e.g. HVAC, Basic

MonthlySkills Training (e.g. HVAC, Basic

Plumbing, Electrical Design etc.)

* Training program may change and all concerned staff will be advised accordingly.

BEST MANAGED PROPERTY AWARDSHIGHLIGHTS FROM THE 2012 

2ND QTR BM’S MEETING

FPD Asia started the Best Managed Property Awards (BMPA) wayback in 2005. The objectives are to encourage the on-site projectmanagement teams to upgrade the quality of services they arerendering in all FPD Asia’s managed properties and facilities and torecognize the efforts of those who have lived up to FPD Asia’scommitment of Service Excellence All the Timecommitment of Service Excellence…All the Time.

The recipients passed through a rigorous screening process beforethey were selected. They were evaluated on the following criteria:

1. Administration (office/front desk management, complaintshandling, filing system, compliance with statutory requirements,including management reports and other deliverables to CentralOffice);

2. Financial Accounting (timely financial reporting, compliance withgovernment reportorial requirements, updated remittances/paymentsto government agencies and FPD Asia, maintenance of accountingrecords, implementation of collection policy);

3. Housekeeping (overall upkeep of the property, orderliness andcleanliness);

4. Security & Safety (implementation of security program, handling of4. Security & Safety (implementation of security program, handling ofsecurity concerns, emergency and contingency measures);

5. Technical / Maintenance (implementation of preventivemaintenance, emergency preparedness, tagging of equipment,keeping maintenance records);

6. Value-adding Initiatives (implementation of a high-impact, value-adding project during the evaluation year improving the value orimage of the property, significantly contributing additional revenuesg p p y g y gand/or reducing expenses, implementing projects outside the usualupkeep and maintenance of the building);

7. Quality Management System (effective implementation of thequality management system evidenced by the required records andconsistency in providing quality property management service to theClient);

8. Building Technical Audit (rectification of findings in the technicaland safety audit) and;

9. Financial Audit (accurate financial reporting, proper cashmanagement).

All the nominees were given certificates and the winners in eachcategory received cash prizes. The nominees and winners for the2011 Best Managed Property Awards are listed on the followingpage.

Congratulations and keep up the good work!

CONGRATULATIONS TO THE WINNERS CONGRATULATIONS TO THE WINNERS OF THE 2011 BMPA!OF THE 2011 BMPA!

RESIDENTIAL CATEGORY

THE RITZ TOWERS2011 BEST MANAGED

PROPERTYClass A Residential Category

WINNER

NET CUBE2011 BEST MANAGED

PROPERTYClass A Office/Commercial

Category

RUFINO TOWER2011 BEST MANAGED

PROPERTY

OFFICE CATEGORY

KENSINGTON PLACE2011 BEST MANAGED

PROPERTYClass B Residential Category

WINNER

CategoryWINNER

NET ONE2011 BEST MANAGED

PROPERTYClass A Office/Commercial

PROPERTYClass B Office/Commercial

CategoryFIRST RUNNER-UP

TWIN CITIES2011 BEST MANAGED

PENHURST PARKPLACE

2011 BEST MANAGED PROPERTY

Class B Residential CategoryFIRST RUNNER-UP

CategoryFIRST RUNNER-UP

ST. LUKE’S MEDICAL CENTER

2011 BEST MANAGED PROPERTY

PROPERTYClass C Office/Commercial

CategoryWINNER

MILE LONG2011 BEST MANAGED

RENAISSANCE2011 BEST MANAGED

PROPERTYClass C Residential Category

WINNER

PROPERTYClass B Office/Commercial

CategoryWINNER

2011 BEST MANAGED PROPERTY

Class C Office/Commercial Category

FIRST RUNNER-UP

MANILA POLO TOWNHOUSE

2011 BEST MANAGED PROPERTY

Class C Residential CategoryFIRST RUNNER-UP

SM CYBER TWO2011 BEST MANAGED FACILITY

WINNER

FACILITIES CATEGORY

LAGUNA LAKE DEVELOPMENT AUTHORITY

Laguna de Bay Institutional

Ongratulations to the recipients Ongratulations to the recipients of the 2011 Lakan ng Lawa Award!of the 2011 Lakan ng Lawa Award!

CCLaguna de Bay Institutional

Strengthening and Community Participation ProjectPublic Disclosure Program of the

Laguna de Bay Region

Presents thisLakan ng Lawa Award

In recognition of their contribution to the

“BLUE” rating attained by their buildings for

2009 i t l f

of the 2011 Lakan ng Lawa Award!of the 2011 Lakan ng Lawa Award!LAGUNA LAKE

DEVELOPMENT AUTHORITYLaguna de Bay Institutional

Strengthening and Community Participation ProjectPublic Disclosure Program of the

Laguna de Bay Region toDILIMAN COMMERCIAL CENTER

DILIMAN REALTY & DEVELOPMENT CORPORATION

Batasan Hills, Quezon City

for attaining a BLUE Rating for the 5thCycle of the Laguna Region Public

2009 environmental performance by complying with standards and

regulatory requirements of the LLDA,

ENGR. RUEL NAVA and ENGR. BEJAY STA. ANA were

given Outstanding PCO for PDP 2009 d

Laguna de Bay Region

Certificate of Recognition

Awarded toPRINCE DAVID CONDOMINIUM 5thCycle of the Laguna Region Public

Disclosure Program and in recognition of its good environmental performance

in 2009: Compliance with Effluent Standards

and with the Regulatory Requirements of

LLDA.

PDP 2009 awards.

Congratulations to MR. BENJAMIN “Benjie”

GARCIA , current Building Manager of

J llib C t

andANSON’S BUILDING

for attaining the BLUE Rating in Lakan ng Lawa Award 5thCycle

of the Laguna Region Public Disclosure Program

The National Streering Committee of the

DON EMILIO ABELLO ENERGY EFFICIENCY AWARDS

Jollibee Centre, for being elected as one of the

Board and concurrently the Corporate Secretary

of the Association of Building Managers

of Ortigas, Inc. (ABMOSI).

hereby confers this

Special Awardto

NET ONE CENTERand

He is also a member of the Building Owner and Management

Association of the Philippines (BOMAP).

NET PLAZA

for their contribution to the energy efficiency

and conservation goals of the country, y,

and substantial effort to mitigate climate change.

2011 was a big year for FPD Asia as an influx of real estate bigwigs sealedth d l ith th i i t t F k hi h id ti l

FPD Asia partners with the big playersFPD Asia partners with the big players

the deal with the pioneer in property management. From sky high residentialproperties to the country’s tallest building at the heart of the central businessdistrict, FPD Asia was able to establish its impressive stable growth with thenumber of new accounts starting off with the 20-storey residential tower,Future Point Plaza 3 in bustling Quezon City. Adding to the prime list ofclients is the Grade A office building Hanston Square, right in the heart ofOrtigas Center. The business horizon has also reached as far as Imus,Cavite, when Lancaster Estates entrusted their properties to us. EquallyCa e, e a cas e s a es e us ed e p ope es o us qua ymomentous for breaking business barriers is our first project for the multi-national company, Robinsons Land Corporation (RLC) in October. Escaladesat the 20th is one of the poshest addresses in Bonifacio Global City and FPDAsia is now the proud provider of undisputed quality service to its residents.Early this year, another project was awarded to us by RLC – the newestvillage in Manila that redefines quality living, Otis 888. Back to back clientstapped FPD Asia in November, bringing us to a whole new level in the

titi fi ld f th i d t W Offi I d f th t ’competitive field of the industry. W Offices Inc and one of the country’sleading residential and commercial developers, SM DevelopmentCorporation, awarded to us W Office and Two E-Com Center, respectively. Inaddition to the pool of new accounts is the Maxicare Tower in Makati.Capping off the newest additions is the epitome of stature and prestige –PBCom Tower. It is with honor that we set the bar in handling the mostprestigious and upscale residential and commercial buildings in the landtoday.oday

FPD Asia and its affiliates

FPD Asia gradually strengthens its foundation by forming alliances with differentcompanies involved in the same industry. These alliances ensure a healthy numberof clients and reflect the industry’s vote of confidence in FPD Asia as a provider ofundiminishing quality service. In August 2006, a joint venture between the leadingproperty management firm FPD Asia and property developer LANDCO Pacificproperty management firm FPD Asia and property developer LANDCO PacificCorporation transpired, aiming to deliver professional property management in allLANDCO projects and developments. LANDCO is a premier multi‐product realestate developer engaged in high‐end residential resorts, leisure farms, first homeresidential developments, shopping centers, central business districts andmemorial parks.

The following year, FPD Global Integrated Services, Inc. wasestablished under a joint venture between FPD Asia and Bizdevco,Inc., a commercial leasing and property management company. Theextensive services of FPD Global include business planning, property

i l i l l iappraisal, commercial leasing, property management, property care,brokerage and project selling.

Also in 2007, MyHometel was formed – an affiliate management companywhich focuses on the management of economy hotels, serving hotels thatc ocuses o e a age e o eco o y o e s, se g o e s aare located in prime destinations and key areas in the metro. Currently, it ismanaging five hotels: two in Cebu, one in General Santos City, one inMakati and one in Paranaque. MyHometel ensures comfort and the bestvalue for money while guaranteeing proximity to the city’s bestrestaurants, commercial spots, prime offices and major shopping centers.Also free transportation from the airport bus terminal or port is offeredAlso, free transportation from the airport, bus terminal, or port is offeredto guests. MyHometel manages the Sampaguita Suites, Sampaguita Pacific,Isabelle Royale, Isabelle Garden and Amigotel brands.

SPECIAL FEATURE

FPD Asia extends its FPD Asia extends its network to Davaonetwork to Davao

Last April 2012, Engr. GeneArcena of 12 Genesis GlobalManagement, Inc. inked hispartnership with FPD Asia,b i ffi i l t ibecoming our official partner inDavao. Engr. Gene, a true-blueDavaoeño, has an impressivetrack record of over 22 years ofwork experience in the fields ofbusiness development,corporate planning andoperations in the real estate,tourism, service, and agri-business sectors.

In this light, FPD Asia ispositive that 12 Genesis GlobalManagement, Inc. will be able tointroduce and establishproperty management servicesin Davao and be the pioneer inproviding excellent service withonly the best standards. Engr.Gene and his team of seasonedGene and his team of seasonedmanagers are set to openoperations in Davao soon.

Leader in property management expands its excellent and quality

service through its affiliates

The Luxe Residences: Property Care’s premier project, allowing you

to experience hotel-like living

In 2011, FPD Global expanded its business as areal estate consultancy firm by providingspecialized care of your properties and by givingproperty owners hassle-free living. Thisspecialized care is called Property Care. Morethan providing cleaning services for properties,

Experience a comfortable hotel experience atthe 22-storey building, The Luxe Residences.FPD Global aims to provide a luxurious stay inspacious and fully furnished 1-bedroom and 2-bedroom suites for double occupancy with itsp g g p p ,

the main goal of Property Care is to give superiorsatisfaction through regular maintenance,housekeeping, interior fit-out, leasing, sales, andoverall hands-on management services. Propertycare relieves unit owners the hassle of findingtenants, preparing contracts, collecting rent,payment of dues and utilities, doing regular

own modern entertainment system, kitchenand queen-sized beds fitted with plush 300-count linen sheets. The Luxe entitles you tofree NAIA airport pick-ups, free use of ourcovered competition-sized pool and fullyequipped gym.

payment of dues and utilities, doing regularrepairs and maintenance while tenants are offeredsuite accommodation at a very affordable price.Furthermore, the location is convenient, and theservices that truly matter are made available: dailyhousekeeping, airport pick-ups, wifi access, dailybreakfast, and relaxing amenities. What setsProperty Care apart from its competitors is theProperty Care apart from its competitors is theassurance of quality service under themanagement of trained employees for a seamlessand worry-free property transaction. For inquiries,visit www.propertycarephilippines.com.

In celebration of its 22nd year in theproperty management industry, FPD Asiagathered its employees for a fun family

HAPPY 22ND YEAR, FPD ASIA!

g p y yday at the Philippine Marine CorpsGrandstand, Philippine Naval Base,Rudiardo Brown, Bonifacio Global City,Taguig, on March 24, 2012. Over 200employees and their families enjoyed anafternoon of games and refreshments.

FPD Asia remains as the leading serviceprovider in the country with over 2 millionsquare meters of gross floor area amongover 70 properties in its managementportfolio.

FPD Asia News is posted online by the Central Management Office of FPD Asia Property Services, Inc. with its its office at 5/F Net One Center, 26th Street corner 3rd Avenue, Crescent Park, West Bonifacio Global City, Taguig City

For comments and suggestions, please contact us at telephone number 815‐3737 local 3867