2012 Resource Catalog - AHCA/NCAL Catalog.pdf · 2012-02-07 · Quality Assisted Living: Informing...

2012 Resource Catalog

Successful Operations · Marketing · Quality Workforce · ResidentCare & Service

Books, Brochures,Training Materials,DVDs, and more!

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Assisted Living Administration and Management:Effective Practices and Model Programs in Elder Care

by Marie Boltz, Elizabeth Capezuti, Terry T. Fulmer, DeAnne Zwicker, and Ardis O'Meara

This landmark reference contains practical guidelines for operating assisted living facilities. Itoffers advice on hiring and training staff, architecture and space management, and more. It isconveniently organized to cover the most crucial aspects of management includingorganization, human resources, business and finance, environment, and resident care.Effective practices and model programs in elder care that are currently in use by facilities inthe United States today are highlighted and analyzed. In addition, the book discusses keyissues in environmental management such as accessibility, physical plant maintenance, anddisaster preparedness.

Springer Publishing Company, 440 pages, pb

Product #8235Price: $70.00

Quality Assisted Living: Informing Practice Through Research

Leslie A. Morgan, Ann Christine Frankowski, Erin G. Roth, Lynn Keimig, Sheryl Zimmerman,and J. Kevin Eckert

This book uniquely explores the lives of those who inhabit assisted living facilities, seeking to understand and evaluate their perceived ideas of what constitutes quality of life. It provides results from a National Institute on Aging-funded study that gathered informationfrom not only residents, but also staff and family members, to help better understand howquality of life should be conceived and evaluated. The volume provides concrete suggestionsfor reframing problems in order to find better solutions. Plentiful stories and quotations areused to identity those elements of assisted living that are most conducive to a satisfyingquality of life. The authors also address how this research has led to a consideration ofquality as a process rather than as a single condition.

Springer Publishing Company, 264 pages, pb


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2009 Overview of Assisted Living (Facts & Trends)

The 2009 Overview of Assisted Living provides senior housing providers, associations,and other professionals essential facts and figures about assisted living to use when defining the business to investors, media, consumers, and others. The research report is a collaborative effort of American Association of Homes and Services for the Aging(AAHSA), Assisted Living Federation of America (ALFA), American Seniors HousingAssociation (ASHA), National Center for Assisted Living (NCAL), and the National InvestmentCenter for the Seniors Housing & Care Industry (NIC). The Overview is the mostcomprehensive effort to detail key benchmarks in the assisted living business. Included arestatistics on community type and unit mix; primary payment plans; occupancy; residentdemographics and ADL needs; services; and staffing. The 2009 Overview is the single-mostimportant effort to provide core national metrics that can be updated every two or threeyears.

NCAL et al., August 2009, pb, 64 pages

Product #6960NCAL Members: $75.00 Non-Members $125.00

Assisted Living: What You Need to Know

How do you provide orientation to assisted living for new employees? This book is designedfor all levels of employees, from the boiler room to the board room. It gives a brief overviewof assisted living: how it fits into the long term care continuum, state and federal regulations,customer service, resident and family councils, confidentiality, dementia, nutrition,disclosure, abuse and neglect, risk management, standard precautions, and emergencysituations.

Readers will have a point of reference and a solid basis for further training.

NCAL, 2005, pb, 67 pages

Product #6817 NCAL Members 19.95 Non-Members $23.95

Assisted LivingNeeds, Practices, and Policies in Residential Care for the Elderly

Edited by Sheryl Zimmerman, Philip Sloane, and J. Kevin Eckert

Assisted living represents a promising model of long term care that blurs the sharp distinctionbetween nursing homes and community-based care and reduces the gap between receiving carein one’s own home and in an “institution.” This book examines the evolving field of residentialcare and focuses on national issues of regulation, reimbursement, and staffing. The book isbased on a four-state study of assisted living facilities and describes the facilities, theresidents, their needs, and how the services vary by facility. Special attention is devoted todementia care. Finally, it also focuses on how today’s long term health care environmentevolved and discusses the future direction and implications of assisted living.

Johns Hopkins University Press, 2001, hb, 344 pages

Product #6941 Price: $57.00

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Choosing an Assisted Living Residence

Choosing an assisted living or residential care facility can be challenging for prospective residentsand their families. This brochure helps consumers make educated choices and guides themthrough the selection process.

Sold in packages of 25.

Product #1434 NCAL Members $21.95/pk Non-Members $24.95/pk

Successful Transition

Once you decide to move into an assisted living facility, you still have many unansweredquestions. This resource helps ease the transition into assisted living for new residents byoffering advice from current residents of assisted living facilities around the country.

Sold in packages of 25.

Product #1483NCAL Members $21.95/pk Non-Members $24.95/pk

Disaster Preparedness Guide for Assisted Living Facilities

The Disaster Preparedness Guide for Assisted Living Facilities, prepared by the FloridaCenter for Assisted Living and the Florida Health Care Association, will help facilitiesprepare for one of the most difficult decisions: evacuate safely, with a timeline fornecessary actions, or shelter in place with safeguards for residents and staff. The guidealso provides procedures for dealing with other types of potential disasters: fires,tornadoes, extreme temperatures, floods, geologic hazards (sink holes and wild fires),bomb scares, and pandemics. The main text is suitable for any part of the country. Someof the 20 appendices, however, are specific to Florida—they are included simply asexamples of the types of information you need to gather in your own state. This guide ismeant to be a helpful tool to help you create your own individualized disaster plan.

NCAL/Florida Center for Assisted Living/Florida Health Care Association, 2006, binder, 168 pages

Product #6961NCAL Members $75.00 Non-Members $100.00

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Sharpening Our Focus, Enhancing Their LivesAn Assisted Living Personal Care Attendant Program

The Institute for Caregiver Education is aligned with thePioneer Network, and their publications reflect this point ofview. The Institute sees culture change as a foundationalphilosophy that underlies the desire to improve the qualityof life for both residents and staff. Principles that are thebasis for culture change include emphases on respect,empowerment, choice, relationships, and community. Withthis in mind, the Institute has created a five-day (40 hour)training program for personal care attendants. The manualincludes step-by-step checklists for 40 procedures, a guidefor instructors, quizzes and answer keys, various forms(sign-in sheet, course evaluation, etc.), and an additionalsection on assistance with medications.

The student text includes the content found in the Instructor’s Manual and thequizzes.

Instructor Manual

Institute for Caregiver Education, 2005, binder, 367 pages


Student Textbook

Institute for Caregiver Education,2005, spiral bound, 200 pages


Chapters include:• Personal qualifications• Communication skills• Barriers to effective communication• Managing conflict• Doing what is right for our residents• Nutrition• Meeting residents’ dietary needs• Monitoring and assisting with nutritional needs• Abuse• Psychosocial needs• Behavior management• Managing difficult behaviors• Bladder incontinence• Bowel incontinence• Infection control• Preventing and controlling the spread of infection• Isolation precautions

• Infection control for equipment and supplies• TB and nosocomial infections• Hazcom/material safety data sheets• Safety and accident prevention• Environmental risk factors• Personal safety• Resident safety• Seizures and fainting• Hemorrhage and shock• Caring for the dying resident• Stages and signs of approaching death• Postmortem care• Resident assessments and support plans• Oxygen use• Vital signs• Assisting residents with personal care

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Smart Move! Safe Resident Transfers in Assisted Living

Three different programs are in the same DVD: Program 1, for the safety committee anddepartment heads: why safe transfers should be a top priority and what factors contribute mostto an effective safe transfer program. Program 2 is for all workers: it covers the why, what, andhow of safe resident transfers. Program 3 is for residents and their families: it discusses theresident’s role during transfer, as well as safety tips for the family.

The companion Presenter’s Guide includes background information, sample questions and follow-up points for group discussion, sample inservice presentation outline, and copy-ready audienceparticipation handouts.

IlluminAge/Caresource, 2004, DVD, 39 minutes, 16-page presenter’s guide

Product #6944DPrice: $99.00

Assisted Living NursingA Manual for Management and Practice

Edited by Barbara Resnick and Ethel Mitty

This book is a comprehensive overview of both management activities and clinicalcompetencies for assisted living nurses. The authors provide a theoretical framework forethical assisted living nursing practice, but also provide practical decision-making models formanagement, guidance on time management and resource utilization, and information on riskmanagement.

Key topics include:• Management and leadership (public policies and regulations, economics of AL, marketing,

management, finance and budget, legal and labor issues, quality improvement)• Approach to the resident (cultural aspects, psychosocial aspects, continuum of care, physical activity,

prevention, pain)• Syndromes (visual and hearing impairment, dizziness, nutrition, incontinence, fall, behavioral problems in

dementia, sleep disorders, pressure ulcers)• Psychological health (depression, anxiety, personality disorders, substance abuse)• Diseases and disorders (a wide range of physical problems are covered)

Key themes of the book include:• Ethical nursing practice • Human relations (communication, performance evaluation, etc.)• Regulatory oversight • Conflict resolution• Palliative and hospice care principles • Rehabilitation/restorative nursing• Admission, retention, transfer,

discharge assessment

An appendix lists helpful Web sites for the care of older adults.

Springer Publishing, 2009, pb, 538 pages


Activities of Daily Living 9 Ways to NOT Get Hurt!(Both SNF and AL versions included)

This training program focuses specifically on resident and staff safety during the giving andreceiving of help with activities of daily living. Specific to assisted living facilities, this DVD andhelpful 16-page Presenters Guide identifies common risks, demonstrates right-way/wrong-wayscenarios, and presents best practices in five key aspects. Appropriate for new hire orientationand in-service training.

IlluminAge/Caresource, 1999, DVD, 18 minutes, 16-page presenter’s guide

Product #6757D (DVD)Price: $99.00

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Orientation to Assisted Living

Written materials are presented in short modules estimated to take 15-30 minutes each tocomplete. Materials are designed to communicate clearly and to maximize retention. Reviewquestions are provided as reinforcement throughout the course. A final exam reviews the entirecourse.

Senior Living University, 1998, binder, 242 pages (Includes Instructor’s Guide, Participant’s Guide, and Exam)

Product #6918 Additional Participant Guides (sold individually)NCAL Members $130.00 Non-Members $150.00 Product #6918A

NCAL Members $30.00 Non-Members $35.00

Contents include:• Overview of aging• What is assisted living?• How staff support the three key principles• What do assisted living residents need?• What do families of assisted living

residents need?• Your role in residents’ rights• Your role in customer service• Introduction to dining and food service

in assisted living• Understanding nutritional requirements

for residents• Understanding fluid requirements

for residents• Changes in eating and drinking due to aging• Proper food handling• Assisting with meals


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Assisted Living Policy Manual

This two-volume manual gives small and midsized providers the same policy resources the biggestproviders enjoy at a fraction of the cost! Customize forms and policies easily with the bonus CD-ROM. Developed in conjunction with Geriatric Nursing Ventures.

Written materials cover the following topics:

Senior Living University, 2003, 2 binders, 1,016 pages


Management Library for Executive Directors

Senior Living University’s self-study Administrator Certification Program – Level One (47 CEUs—from Senior Living U) is approved by the NAB (National Association of Long Term Care Administrator Boards). This course is designed to provide Administrators with the tools needed toeffectively manage the departments under their supervision, develop quality programs forresidents, and maintain census through effective marketing.

Senior Living University, 2010


Leadership, Management, and Operations

Senior Living University’s self-study Administrator Certification Program – Level Two (46 (CEUs—from Senior Living U) is also approved by the NAB. This course offers advanced material designed to hone operational expertise and leadership skills, challenge the executive director to integrate operational systems and to take on more financial responsibility for theresidence. Prerequisite: Level One.

Senior Living University, 2010


OSHA and Safety Training for Assisted Living

Topics include ergonomics, preventing back injuries, transferring residents, kitchen safety, fallprevention, infection control, and creating a safe work environment.

Senior Living University, includes Instructor’s Guide, Participants Guide, and Knowledge Review


• Activities• Communications• Dementia care• Dining services• Emergency response• General

• Human resources• Infection control• Marketing and PR• Physical environment• Quality management• Resident care


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Medication Training for Assisted Living

This comprehensive manual covers:• The caregiver’s role in medication assistance• Monitoring resident health and medication use• Preparing to assist with medications• Assisting with medications• Assisting the diabetic resident• Reporting medication assistance• Medication storage, disposal, and inventory• Care concepts

Senior Living University, 1998, binder, 490 pages


Finding Fitness (DVD) & Exercise Essentials (book)

The Finding Fitness DVD shares the vision of active aging along with the “how-to” for developing orenhancing your community’s program. It can also be used as an in-service to educate caregiversabout the importance of engaging residents in exercise.

Exercise Essentials includes 64 pages of full-color photos with explanations of uniqueexercises using foam noodles, balance discs, balls, walking poles, elastic bands, andtherapy putty. Fitness instructors and laypeople find the explanations easy to understandand the illustrations useful. Reverse-page layout allows residents to see how the exercisesshould be done.

Senior Living University, 2010, DVD & book

Product Code: #8172NCAL Member Price: $195.00 Non-Members $210.00

Customer Service In Assisted LivingA Leader’s Guide to Energizing Your Customer Service Team

This three-part program offers an extensive overview of the core elements of effective customerservice with examples and highlights from successful providers nationwide; comprehensive toolsfor evaluating customer satisfaction and your customer service program; and a set of 16 traininginservices that are fun, interactive, and ready to use!

Program includes:• Manual • CD-ROM • Manager’s test and certificate • Inservices• Handouts • Short quizzes • Certificates for staff





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Sales And Marketing for Assisted Living

Senior Living University’s nationally recognized self-study Sales and Marketing CertificationPrograms are approved by NAB (National Association of Boards of Long Term Care Examiners) for20 CEUs each, and are accepted in most states.

Both certification programs come complete with manuals, exam, and a certificate that isawarded upon successful completion of the course (85 percent or higher on the exam). NABCEUs are available for a nominal additional charge should you require them.

The Sales Manual for Assisted Living and The Assisted Living Marketing Plan

This nationally recognized program offers comprehensive training for assisted living marketingand sales. The self-study course includes two manuals: The Sales Manual for Assisted Living(featuring the “Ask then ask again” sales model) and the Assisted Living Marketing Plan:Strategizing and Planning for Marketing Success.



End-of-Life Care in Assisted LivingLearning About a Resident’s Final Days

This comprehensive manual, which includes a set of overheads, provides a sensitive inserviceguide to dealing effectively with the many challenges and stresses felt by caregivers as they provideend-of-life care for residents.

• Specifically for assisted living: teaching care that respects resident dignity and choice• Expert guidance for nurses and administrators on end-of-life care issues• Inservice program includes easy-to-use overheads and handouts for caregivers• Helps caregivers understand their own, the resident’s, and family member feelings and needs



Alzheimer’s / Dementia Care for Assisted Living

Written materials are presented in short modules estimated to take 15-30 each minutes tocomplete. Materials are designed to communicate clearly and to maximize retention. Reviewquestions are provided as reinforcement throughout the course, with a final exam that reviews theentire course.

Contents include:• Your Role as an Assisted Living Caregiver• Understanding Alzheimer’s Disease and Related Dementias• Providing Care for Confused Residents• Communication Skills for Residents With Alzheimer’s Disease• Managing Challenging Behaviors• Supporting Family Members• Care for the Caregiver

(Includes: Instructor’s Guide, Participant’s Guide, and Exam)



Additional Participant Guides (sold individually)Product #6920ANCAL Members $30.00Non-Members $35.00


Vital Signs, Part 1: Temperature, Pulse, andRespiration

A presentation that reviews thevarious techniques used to measuretemperature, pulse, and respiration.

Senior Living University, 1998, DVD,12:20 minutes

Product #6932D (DVD)NCAL Members $75.00 Non-Members $85.00

Vital Signs, Part 2: Blood Pressure and Weight

This DVD shows the step-by-stepprocess of measuring, reporting, andrecording a resident’s bloodpressure and weight.



Reducing Resident Falls

Most incidents and liability claims inAL are because of falls. This videoexplains why residents fall and howstaff can pre-vent or reduce falls. Italso discusses how to respond toresidents who have fallen.

Senior Living University, DVD,8:21 min.

Product #8140D (DVD & Instructor’s Guide) NCAL Members $95.00 Non-Members $115.00

Infection ControlSucceeding with Safety

Prevent illness among residents byfollowing CDC recommendations.Gives best practices for protectionagainst blood- borne pathogens likehepatitis and HIV.

Senior Living University, DVD, 22 minutes

Product #8141D (DVD & Instructor’s Guide) NCAL Members $95.00 Non-Members $115.00


DVDs from Senior LivingUniversity

Fire Safety in Assisted Living

This DVD explains the common causesof fires, how they spread and thedangers of fire and smoke; it alsoeducates staff how to assess, respondand contain fires. Most importantly, to ensure the safety of residents during afire, viewers are taught how to R.A.C.E.:Rescue, Alarm, Contain, Extinguish.

Senior Living University, 2010, DVD, 18:30 minutes


Assisted LivingA New Approach to Care

This introduction to assisted livingdemonstrates the principles of choice,independence, and dignity using real-life interaction between caregivers andresidents.


Product #6929D (DVD) NCAL Members $75.00Non-Members $85.00

Aging SensitivityThe Mind is Willing, the Body is Weak

This insightful look at the physical andemotional realities of aging equipscaregivers with a deeper understandingof the aging process and the lossesseniors experience. It features interviewswith seniors who talk about aging andhow it has impacted their lives.


Product #6930D (DVD) NCAL Members $75.00 Non-Members $85.00

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Dining ServicesIt’s Not Just Food

Caregivers learn to properly set upand clean, safely deliver meals, andescort residents to and from thedining room. They learn theimportance of maintaining residentdignity during dining and discoverways to assist wandering residentsand those who have other physical or dietary limitations.

Senior Living University, 1998, DVD, 13 minutes


Back Safety

This DVD teaches us, throughexamples and scenarios, the risksthat come with improper lifting ormoving and how to avoid injury in thevarious situations we face on thejob.



Introduction to Alzheimer’sDisease

A production that presentscaregivers with non-scripted, real-lifeinterviews with assisted livingresidents and helps them learnabout the stages of Alzheimer’sdisease and how to provide care withchoice, independence, and dignity.



Communicating with Residents Who HaveAlzheimer’s Disease

This DVD demonstrates how tocommunicate more effectively withthose affected by the disease throughunique training techniques.



Resisting Care...Putting Yourself in Their Shoes

This DVD is the perfect guide toresponding safely and effectively toresident resistance with compassionand quality care.



Agitation…It’s a Sign

This DVD takes a visual journey intounderstanding the causes of agitatedbehaviors. It teaches appropriateprevention and intervention bycaregiving experts.



Medication ManagementIn Assisted Living

This DVD demonstrates best practicesfor assisting residents with differenttypes of medications. It emphasizesprofessional medication delivery thatmaximizes choice and dignity for theresident. The “rights” of medicationadministration are covered, includingthe right resident, right drug, right dose, right route, andright documentation. The DVD demonstrates bestpractices for observation, delivery, and documentation ofmedications with real-life examples.


Product #6939D (DVD) NCAL Members $75.00 Non-Members $85.00

Wandering...Is It a Problem?

This DVD prepares caregivers tomanage wandering behaviors throughinsight into the behavior, knowing theresidents, and then applying skills ofredirecting the resident to meaningfulactivities.



Back Safety


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Recognizing Diversity (DVD)

Racial and cultural difference exist in residential communities. You can make a difference through educated and compassionate caregiving staff. This video addresses how diversity (religious, cultural, and sexual) can affect caregiving.

Care and Compliance Group, 2010, DVD, 41 minutes


Your First Day at Work (DVD)

Get your staff on the floor quickly and safely. This video discusses clocking in and out, residentsupervision, key control, use of pagers and walkie-talkies, reporting, and documentation.

Care and Compliance Group, DVD, 20 minutes


Leadership Skills (DVD)

This video is perfect training for the small facility manager or team leaders in large communities.Information covered during this video is excellent for staff new to leadership positions and forcurrent lead staff to enhance their skills.



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Activities (DVD)Encouraging Resident Participation

This video reviews activity planning, evaluating resident needs and preferences, and offers creative suggestions to maximize resident participation in your activity program.

Care and Compliance Group, 2010, DVD, approx. 31 minutes


Movement and Music (Workbook & DVD)Activities for Caregivers

The goal of the Movement and Music Activities for Caregivers workbook and DVD is to give caregivers the understanding and practical tools needed to make their clients' livesand their time with them more rewarding and enjoyable.

Arts can serve an important part in everyone’s life. As people age and their ability toindependently engage in arts activities diminishes, they depend upon the people aroundthem, their family friends and care professionals, to bring these opportunities to them. Itis especially valuable to those individuals with Alzheimer’s disease and other dementias toengage with others and these arts activities are the perfect communication form to makethat connection.

The workbook and DVD provide step-by-step instructions for over 40 music and movement activities, complete with alisting of materials needed and time required. The workbook also includes pre- and post-tests that can be used for stafftraining.

Care and Compliance Group, 2010, Workbook (approx. 100 pages) and DVD (approx. 55 minutes)

Product #8181 Price: $99.00

Psychosocial Care (DVD)

Understand psychosocial care needs. See the resident as a whole person and as an individual.Implement interventions for effective psychosocial care. Develop strategies and tips for successfulactivity programs to make life meaningful for your residents.



Service Plans (DVD)

Successful resident care starts with individualizing services to the resident and having a plan inplace. State regulations require that every resident in your facility have a current service plan onfile. This video demonstrates effective service planning strategies, how to work with the family, therole of hospice and the physician, and licensing compliance.




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Therapeutic Interventions, Activities, and Communication (DVD)

This video addresses the vitally important "non-medical" interventions used in dementia care,including: activities, successful communication, sensory stimulation and more.



Understanding Mental Illness: Depression (DVD)

Over 20 million Americans suffer from depression. This video will train your staff on thesigns, symptoms, and treatment of depression. The caregiver's role and suicide is alsoaddressed.

Care and Compliance Group, 2010, DVD, approx. 33 minutes


Recipes for the Residential Care Provider (Book)

Over 100 pages of recipes designed for approximately six portions for the provider operating a small(6 residents or fewer) residential care facility. Includes lunch, dinner, snacks, and more! All in aconvenient, lay-flat, durable book.

Care and Compliance Group, 100+ pages


End of Life (DVD)

This video will help you understand what residents experience at the end of life. Prepare yourselfand your staff to handle the emotional and physical burdens experienced by everyone close toresidents at the end of life.




NCAL is proud to announce that “Art for the Ages” is the

theme selected for the 2012 National Assisted Living Week®

(NALW).

“Art for the Ages” brings together residents, staff, family,

and the community to celebrate the talents and creativity of

the assisted living residents. “Art for the Ages” will inspire

participation and is sure to grab the attention of local and

national media.

NALW, established in 1995, provides a unique opportunity for families, friends, volunteers, and the

surrounding community to celebrate their special relationships with residents. The week also

spotlights the crucial role assisted living communities nationwide play in caring for America’s seniors

and individuals with disabilities.

NCAL is proud to launch its annual NALW celebration and in the coming months you can get the

planning guide and product catalog, which will feature products and ideas that help providers

organize their events. Be sure to visit NALW.org for updated information and resources.

Celebrate National Assisted Living Week®

Art for the AgesSeptember 9–15, 2012


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DO NOT return products without first contacting an NCAL customerservice representative to receive a Return Merchandise Account (RMA)number. To obtain an RMA number, call an NCAL customer servicerepresentative at 1-800-321-0343 on weekdays between 9:00 a.m. and5:00 p.m. Eastern Time. Once you have received your RMA number,clearly write it on the outside of the package.

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Dollars Spent ...............................................Shipping cost0 - 24.99.......................................................................... 8.9525 - 49.99 ...................................................................... 12.9550 - 99.99 ..................................................................... 16.95100 - 149.99 ................................................................. 20.95150 - 199.99 .................................................................. 24.95200 - 249.99 ................................................................ 28.95250 - 349.99................................................................. 34.95350 - 449.99 ................................................................ 42.95450 - 549.99 ................................................................ 52.95ALL orders $550 and above MUST call for shipping rates

Standard shipping is UPSGround Service.

For expedited shipping,please call for rates.

NCALPUB12


NCAL Publications · PO Box 3969 · Frederick, MD 21705

Who we are.The National Center for Assisted Living (NCAL) is the assisted living voice of the American HealthCare Association (AHCA). NCAL is dedicated to serving the needs of the assisted living communitythrough national advocacy, education, networking, professional development, and quality initiatives.NCAL’s proactive, national focus on assisted living legislation is backed by the strongest and mostinfluential long term care advocacy team in the country. NCAL members know that their voices will beheard by the national policymakers and regulators who continually seek to influence the future ofassisted living.

In addition to national advocacy, NCAL supports state-specific effort through its national federation ofstate affiliates. NCAL state affiliates work to create local education, advocate on behalf of assistedliving providers, and provide the direct, ongoing support their assisted living members need toimprove quality and grow their businesses.


2012 Resource Catalog - AHCA/NCAL Catalog.pdf · 2012-02-07 · Quality Assisted Living: Informing...

Documents

Transcript of 2012 Resource Catalog - AHCA/NCAL Catalog.pdf · 2012-02-07 · Quality Assisted Living: Informing...