2012 MIDSUMMER SENIOR LIVING CONFERENCE

Wednesday, July 25University of Minnesota

Continuing Education & Conference Center 1890 Buford Avenue, St. Paul

612.624.3275

Education solutions for operations in

independent senior housing through assisted living

Independent Senior Living Track of Programs in Partnership with Minnesota Multi-Housing Association

NEW!

WHY YOU SHOULD ATTEND THIS CONFERENCE

• It’s all about the senior housing provider community and your interests – from independent to

assisted living.

• This year’s track of programs for independent living settings is being offered in partnership with the Minnesota Multi Housing Association and was designed to meet the CEU approval criteria for real estate credits.

• NEW! Earn up to four Real Estate CEU credits!

• Education on the latest hot topics impacting the operations of the continuum of senior housing settings in Minnesota.

• Practical information you can take home and use in your setting to train staff and improve your operations and quality of services.

• Outstanding networking opportu-nities with your professional peers and colleagues.

• Pre-Conference Program on “Improving the Financial Health of Your HWS Organization” (see enclosed flyer – separate registration

required)

Keynote SpeakerStephen Maag, J.D.

Director, Residential Communities,

LeadingAge, Washington D.C.

“Emerging Senior Housing Models and the Customers Who Want to Live There”

Many thanks to our sponsor of this signature

Aging Services of Minnesota event

SCHEDULE OVERVIEW 7:30 a.m. – Registration and Continental Breakfast

7:45 a.m. - 8:15 a.m. – Early Riser Bonus Education Changes to the Long Term Care Consultation Expansion Initiative • Review the existing program and the data metrics

from the initiative.• Discuss the recent statutory changes that passed

during the 2012 legislative session including some new exceptions and exemptions.

• Take home ideas on how to effectively implement the changes in your setting.

Presenter: KRISTA BOSTON, JD, Director, Consumer Assistance Programs, Minnesota Board on Aging, St. Paul

8:30 a.m. – Conference Welcome and Opening Remarks

OPENING KEYNOTE – Emerging Senior Housing Models and the Customers Who Want to Live There • Update your knowledge about the senior housing

consumers of the future – near and long term and how their preferences will impact your business.

• Explore emerging models of independent living as well as housing-with-services settings that you may wish to consider adopting as you plan to better meet the future needs of your community.

• Identify new opportunities for increasing your busi-ness through partnerships and service coordination efforts.

Presenter: STEPHEN MAAG, J.D., Director, Residen-tial Communities, LeadingAge, Washington D.C.

9:45 a.m. – Break

10 a.m. – CONCURRENT SESSIONS Session A – Landlord-Tenant Law: Answers to Your Top Questions(Independent Living track co-sponsored with the Minnesota Multi Housing Association)• List what options you have at your disposal when a

resident’s rent payments are chronically late or not being made at all.

• Know if you have to allow a resident to have a “companion tarantula” – or not.

• Identify strategies you can use with the resident whose non-senior age grandson is dealing drugs out of his/her apartment.

• Explore your options for what to do with the belong-ings left behind by a resident who has either moved to the nursing home or died.

Presenter: ROBIN ANN WILLIAMS, Attorney, Bassford Remele, Minneapolis

Session B – A Housing Manager’s Guide to Improving the Quality of Clinical Services• Recognize the significance of the increased level

of scrutiny about the quality of services provided in HWS/AL settings by consumers, regulators and other stakeholder groups.

• Compare and contrast the various quality improve-ment models achieving success in both the busi-ness and service sectors.

• Become familiar with best practices of quality improvement programs that will help you get off to a solid start or kick start your efforts -- including

what and how you should be measuring quality and performance improvement.

• Learn how one organization improved their qual-ity of care using a team approach that emphasizes training and holds staff accountable for the kind of care they deliver, and consider this a model you may want to adopt.

Presenters: TINA SEARS, Vice President of Community Health Services, Northfield Retirement Community, Northfield; LORES VLAMINCK, Principal, Lores Consulting, Rochester; and SHARON WILSON, Corporate Compliance/Quality Management Officer, Augustana Care, Minneapolis

Session C – Dealing Effectively with Challenging Residents and Family Members Using Basic Mediation Skills• Recognize how mediation can be used as an effective strategy to resolve conflicts with challeng-

ing residents and their families in your senior living community.

• Become familiar with the key concepts of media-tion and how they can de-escalate anxiety, reduce conflict and build relationships.

ALL

INDEPENDENT LIVING

HWS/AL

Audience Tracks

ALL

INDEPENDENT LIVING

HWS/AL

Audience Tracks

• Understand how the mediation experience actually helps people identify their own solutions and

encourages them to take ownership of the issues. • Take home tips, techniques and strategies you can

use in your professional and personal life to reduce conflict and build relationships through mediation strategies.

Presenter: DAVE BARTHOLOMAY, Executive Director, Anoka Mediation Services, Anoka

11:30 a.m. – Lunch

12:30 p.m. – CONCURRENT SESSIONS Session D – Managing Risk Under Fair Housing Laws (Independent Living track co-sponsored with the Minnesota Multi-Housing Association)• Identify risk avoidance strategies you can legally

take to help people help themselves, rather than putting you at risk of being sued for being a

“counselor.” • Discuss the special requirements for disabilities

– including the duty to provide reasonable accom-modations and modifications.

• Identify those areas where there are the greatest risks for fair housing claims.

• Examine your pet policies in light of the current trends in landlord-tenant law.

Presenter: DONNA E. HANBERY, Principal, Hanbery and Turner, P.A., Minneapolis

Session E – What HWS Managers Need to Know (and Why They Should Care) About Minnesota’s Nurse Practice Act• Get the most up-to-date information about the clarifications the MN Board of Nursing is proposing

to the Nurse Practice Act (NPA) which are designed to encourage professional nurses to work to the full extent of their license.• Recognize the correlation between the NPA, compliance with home care licensing laws and delivering high quality clinical care.• Understand your role as a HWS/AL manager in

setting up policies and procedures to assure that

licensed and unlicensed direct care staff get the requisite training and resources to carry out indi-vidual service plans.

• Know how you can work more closely with your clinical services director to develop job descrip-

tions for licensed and unlicensed staff that meet the requirements of the NPA while also holding them accountable.Presenters: SUSAN M. SCHAFFER, Attorney at Law, PA, St. Paul; and RENE CRONQUIST, Director for Practice and Policy, MN Board of Nursing, Minneapolis

Session F – Hiring the Right Person for the Job and Doing it Legally • Review your organization’s hiring practices to ensure compliance with current employment laws

and avoid discrimination.• Understand what makes a good hire, while mini-

mizing risk to your organization.• Compare and contrast the benefits and the down

sides to using social media as an employee screen-ing tool.

• Appreciate the importance of matching the prospec-tive employee’s own values to those of the organiza-tion, recognizing that when they are aligned it both supports your mission and helps in retaining staff.

Presenters: MICHELLE R. KLEGON, Attorney, Klegon Law Office, Ltd., Minneapolis; and ELLEN SCHNEIDER, HR Consultant, St. Paul

2 p.m. – Break

2:15 p.m. – CONCURRENT SESSIONS Session G – Eviction and the Senior Housing Resident(Independent Living track co-sponsored with the Minnesota Multi Housing Association)• Describe how the eviction process works – from

beginning to end – including a discussion of alter-natives to an eviction.

• Know how to prepare for an eviction from com-mencing the action to preparing for trial obtaining a Writ of Recovery and dealing with personal property following the eviction.

• Explore special issues affecting elderly residents.Presenter: ROBERT P. SCHWARTZ, Attorney, Hanbery & Turner, P.A., Minneapolis

Session H – Preparing for Your Assisted Living Home Care Survey • Briefly review the current AL home care licensure

survey findings to prioritize your compliance efforts.

• Consider how as a site leader, you need to set the standard and expectations for conducting self-audits to ensure ongoing compliance.• Articulate the importance of tracking date and time sensitive requirements which include, but aren’t limited to: TB testing, background checks,

education, evaluations.• Discuss necessary coordination efforts between

your clinical services director and outside agencies providing clinical services to your residents.

Presenter: LORES VLAMINCK, Principal, Lores Consulting, Rochester

Session I – What You Need to Know about Your Organization’s Online Reputation and How to Preserve It• Understand the role online marketing plays in your

organization’s overall promotional strategies and messaging.

• Recognize the limits to which your organization can control what others say about you using social media outlets.• Evaluate your options if you find negative comments

about your organization so you can make decisions about whether to have them deleted or not.

• Take home no or low cost resources you can use to manage your online reputation.

Presenters: BILL SHELL, Principal, Legacy Market Services, Burnsville; and DICK FISHER, Owner, E-Merge Marketing, Oakdale

3:15 p.m. – Break

3:30 p.m. – ENDNOTE – You’ve Got to be Kidding! Finding the Fun, the Reward and the Spirit in Senior Housing• Appreciate how the spirit with which you approach

your work in senior housing determines whether the outcome and the experience are positive or nega-tive.

• Recognize the importance of how choosing to take time to be “in the moment” allows you to be more productive, enjoy the company of those around you and lighten your load.

• Take home ideas, tips and techniques designed to help you refocus your spirit and find humor, joy and accomplishment in serving older adults and their families.

Presenter: MOLLY COX, Principal, Molly Speaks, St. Paul 4:30 p.m. – ADJOURN

Continuing Education CreditsThis program has been designed to meet the continuing education requirements for the Minnesota Board of Nursing for contact hours. Several programs also meet the continuing education requirements for the MN Board of Social Work (the opening keynote address and concurrent sessions A, C, D, F and G) which has approved Aging Services of Minnesota as a provider of continuing professional education. Application is being made to the Minnesota Board of Examiners for Nursing Home Administrators for clock hour credits. Sessions A, D and G are designed to meet the continuing education criteria for licensed real estate credits through the Minnesota Department of Commerce.

1.5 Real Estate Credits have been approved for sessions A and D, and 1.0 credits for session G.

AccommodationsA block of sleeping rooms in the Aging Services of Minnesota name has been reserved at the Radisson Roseville Hotel 651.636.4567 for the night of July 24, 2012. To receive the special rate, please reserve your room no later than July 2, 2012.

Handouts We’re doing our best to go green wherever we can so we can minimize our carbon imprint on the environment. Shortly before the confer-ence, we will send links to handouts to those who have pre-registered and from faculty who have met the deadline for getting them to us in advance electronically. For those who miss that deadline for whatever reason, we will be asking them to bring their handouts along. Please print copies of handouts for those sessions you plan to attend. Feel free to bring your laptop with your handouts loaded on it to the conference. The U of M Continuing Education Center offers free wireless internet access. Handouts will be available for 3 weeks following the conference.

Independent Senior Housing Track presented in Partnership with the Minnesota Multi-Housing Association

Session A – Landlord-Tenant Law: Answers to Your Top Questions(10 – 11:30 a.m.) • List what options you have at your disposal when a resident’s rent payments are chronically late or

not being made at all. • Know if you have to allow a resident to have a

“companion tarantula” – or not. • Identify strategies you can use with the resident whose non-senior age grandson is dealing drugs out of his/her apartment. • Explore your options for what to do with the belongings left behind by a resident who has

either moved to the nursing home or died.Presenter: ROBIN ANN WILLIAMS, Attorney, Bassford Remele, Minneapolis

Session D – Managing Risk Under Fair Housing Laws (12:30 – 2 p.m.) • Identify risk avoidance strategies you can legally take to help people help themselves, rather than putting you at risk of being sued for being a “counselor”.

• Discuss the special requirements for disabilities – including the duty to provide reasonable

accommodations and modifications.• Identify those areas where there are the greatest

risks for fair housing claims. • Examine your pet policies in light of the current

trends in landlord-tenant law.Presenter: DONNA E. HANBERY, Principal, Hanbery and Turner, P.A., Minneapolis

Session G – Eviction and the Senior Housing Resident (2:15 – 3:15 p.m.) • Describe how the eviction process works – from beginning to end – including a discussion of alternatives to an eviction.• Know how to prepare for an eviction from commencing the action to preparing for trial obtaining a Writ of Recovery and dealing with personal property following the eviction.• Explore special issues affecting elderly residents.Presenter: ROBERT P. SCHWARTZ, Attorney, Hanbery & Turner, P.A., Minneapolis

1.5 Real Estate Credits have been approved for sessions A and D, and 1.0 credits for session G.

PHONE ( ) _________________________________________ FAX ( ) _____________________________________________

Method of payment: r Payment enclosed r Please invoice (Aging Services of Minnesota members only)

r VISA r MasterCard r AmEX Card #_____________________________________________ Exp. Date_______________________

Name on Card ___________________________________________ Cardholder’s Signature _____________________________________

Cardholder’s Phone # ( ) ____________________________________________

Registration fees: Aging Services of Minnesota members: $125 per person Minnesota Multi Housing Association members: $125 per person Prospective Members: $165 per person

Register online at www.agingservicesmn.org or fax this registration form to 651.645.0002. You will receive an e-mail confirmation within 2-3 working days with information on this conference.

Send registration form and fee (payable to): AGING SERVICES OF MINNESOTA 2550 University Avenue West, Suite 350 South St. Paul, MN 55114-1900 Attn: Accounting #6572

NAME _________________________________________________ TITLE___________________________________________________

E-MAIL: (required)________________________________________________________________________________________________

Check the concurrent sessions you will attend (required): 10 - 11:30 a.m. r Session A r Session B r Session C

12:30 - 2 p.m. r Session D r Session E r Session F 2:15 - 3:15 p.m. r Session G r Session H r Session I

r I would like to earn Real Estate Credits for Sessions A, D, G (only these are designed to meet the continuing education approval criteria for the Minnesota Department of Commerce Real Estate Licensure)

Real Estate License # ______________________________________

ORGANIZATION _________________________________________________________________________________________________

Member of: r Aging Services of Minnesota r Minnesota Multi Housing Association (MHA) r Prospective Member

ADDRESS ___________________________________________________________________________________________________

CITY_________________________________________________________________ STATE_____________ ZIP___________________

REGISTRATION FORM2012 Midsummer Senior Living Conference • July 25, 2012

Registration Information and FeesAging Services of Minnesota members: $125 per personMN Multi Housing Association members: $125 per personProspective Members: $165 per person

The registration fee includes refreshment breaks, lunch and CEUs. Registration is limited and on a first received basis. Registration cut-off date and cancellation notice: July 17, 2012 to receive a refund. All cancellations are subject to a $25 processing fee. No shows will be billed the full fee. Aging Services of Minnesota reserves the right to cancel this conference.

To Register Online or Via FAXRegistrations may be faxed to 651.645.0002. Include a P.O. number or follow-up with payment to be received by Aging Services of Minnesota prior to the program. Aging Services of Minnesota members (only) may be invoiced. Register onlineat www.agingservicesmn.org.You will receive an e-mail confir-mation 2-3 working days with information on this conference.

QuestionsKellie Thoen, kthoen@agingservicesmn.org

Local calls: 651.645.4545 Toll free: 800.462.5368

Note: Participation in “Improving the Financial Health of Your HWS Organization” pre-conference requires separate registration fee.

Aging Services of Minnesota2550 University Avenue WestSuite 350 SouthSt. Paul, MN 55114-1900

PresortedFirst Class Mail

US PostagePAIDPBPS

July 25, 2012University of Minnesota Continuing

Education & Conference Center1890 Buford Avenue, St. Paul

612.624.3275

Suggested audience:

• Owners of senior housing and management staff

• Licensed nursing staff in housing settings

• Staff from organizations providing a continuum of

services to older adults

• Other interested aging services professionals

2012 MIDSUMMER SENIOR LIVING CONFERENCE

REGISTER NOW!

2012 MIDSUMMER SENIOR LIVING CONFERENCEJuly 25, 2012 • St. Paul