2012 Cookie Program 1. 2 Introductions, Welcome and Housekeeping Fill in the front cover of your TCM...
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Transcript of 2012 Cookie Program 1. 2 Introductions, Welcome and Housekeeping Fill in the front cover of your TCM...
1
2012 Cookie Program
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Introductions, Welcome and Housekeeping
Fill in the front cover of your TCM Handbook:SU PSM introduction, phone, email.SU # - does everyone know?Cookie Pick Up TBASU Cookie Cupboard introductions, location , hours
HousekeepingDid you sign in?Are you a registered Girl Scout? TCM must be one.Do you have a background check? TCM must have one.Sign TCM Agreement and leave with SU PSM.In the interest of time hold your questions and comments until
end of meeting please!Correction on page three, first paragraph (134.5 should be 135)
Welcome to Troop Cookie Manager (TCM)Training!
Responsibilities of the TCM
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Present Cookie Program to girls and parents - REQUIRED
Assist, not direct, girls’ planning, including badges and Cookie Pin
Collect signed (by guardian) permission slips for turn in to SU PSM
Coordinate distribution of cookies to girls and track in SNAP
Sign up for the Booth Lottery, if appropriate
Collect and deposit funds throughout program – promptly and
frequently!
Prepare and place troop order in SNAP by Oct. 9th
Arrange for pick up and delivery of cookies from SU and then to girls
Complete all administrative work in SNAP – transfers
Order, by December 14, Girl Rewards
Coordinate distribution of recognitions to girls in January
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Cookie Program Overview
The Cookie Program is the largest girl-led business in the
world, supported by a network of adult volunteers.
Our goals for 2012 are to provide a strong, educational
experience for girls while maintaining the level of sales
achieved in 2011-12 (233,277 cases) and to implement the
“5 Skills into every aspect of the program. In other words,
EARN WHILE YOU LEARN!
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Cookie Program Overview
What are the “5 Skills?”:Goal Setting
Decision MakingMoney Management
People SkillsBusiness Ethics
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Cookie Program Overview
All proceeds from the Cookie Program stay in the NE Kansas
& NW Missouri Council.
Council Planned Activities, $1.87:
+ Skill Building Activities like
STEM, Art, Health & Leadership
+ Adventure Activities like Zip
Line, Rappelling and Climbing
+ Training Resources and
Support for nearly 10,000
Volunteers
Troop Planned Activities, .55¢:
+ Trips
+ Camping
+ Special Activities
Cost of Program, $1.08:
+ Cost of Cookies
+ Delivery Charges
+ Program Recognition
.60¢ per box when bonus is earned.
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Cookie Program OverviewIssues Addressed from 2011-12 Program
Council staffing was an issue; calls and emails couldn’t be returned promptly and our plan of action wasn’t able to be executed as needed.
The Council has added two full-time staff members and created a Product Sales Team:
Julie JasumbackAnn Marie Oesterle-Siegwarth
Veronica Cleaves
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Cookie Program OverviewIssues Addressed from 2011-12 Program
SNAP’s lottery system did not work as expected which caused problems with booth assignments. In addition, our lack of staffing did not allow for the time/manpower needed to arrange booth locations as thoroughly and quickly as needed.
Our scheduling of Council-sponsored booths, along with corrections made to SNAP and council procedures, will eliminate issues. In addition, a Booth Sale Committee has been working for the last several weeks to secure booth locations.
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Cookie Program OverviewIssues Addressed from 2011-12 Program
Our Kansas City regional cookie cupboard was not a suitable location to meet the demand needed. In addition our agent was unable to deliver to our regional cupboards when product was needed and one person was manually coordinating the requests.
Regional cupboards will be located in more suitable locations with larger amounts of stock on hand, we’re using an online tool in SNAP for troops and SUs to reorder (no longer have to call) and council has a team of people to work on cookies.
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TCM Calendar September/October: Troop & Parent/Adult Training------------------------------------------------------------------------------------------------------------------------------------October 9: Cookie orders placed by TCM in SNAP
October 20: OFFICIAL KICK OFF – Girls may take orders. Please don’t start
early!
October 25 – November 2: SU Cookie Deliveries, Troop Pick Ups
November 3: Booth Sales Begin
November 19: 50% of cookie money (Council-owed) in bank and entered in SNAP
Week of November 26: SU Cupboards Close
December 9: Cookie Program Ends
December 10 - 12: Troop Cookie Managers meet with SU PSMs for Final Turn In –
DO NOT BRING MONEY OR CHECKS TO THIS MEETING!
December 14: Troop Cookie Manager have Girl Reward orders placed in SNAP
January 2013: Girl Rewards Arrive to SU PSMs
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Cookie 101We have eight varieties, a new flavor, new boxes and new packaging for Lemonades!
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Cookie 101
New packaging for Lemonades:
Film type covering, just like Thanks A Lots
Both Lemonades and Thanks A Lots have new, higher trays
reducing breakage and making it easier to stack.
Same great taste,same number of cookies!
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Cookie 101Mango Crèmes
Yummy coconut vanilla sandwich cookie with a mango crème
filling.
Mango Cremes have Nutrifusion™, a nutrient offering the benefits of
eating cranberries, pomegranates, oranges, grapes, and strawberries!
• 15% RDI (reference daily intake) of Vitamin B1
• 5% RDI of Vitamins A, C, D, E, and B6 per serving
• Zero grams trans fats per serving
• No hydrogenated oils
• No preservatives
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Cookie 101Cookies are $3.50 per package. Troops may not sell for more or less than the Council-set price.
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Cookie 101
Keep in mind…
• All girls must be registered and have a signed parent permission slip (from both parents if parents do not live together) turned into the troop before they may sell cookies.
• Troops may not assign a number of boxes to each girl nor may they force girls to participate. Keep in mind that each girl has a differences in the support she receives.
• Cookies may not be sold to a business to resell.
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Cookie 101
The Parent Permission
Slips for our Cookie
Program were included
in Troop Packets. Look
for a four-page
newsletter with the
“LOVE” header.
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Cookie 101- “Non-Troop” Girl MembersSometimes referred to as “Juliettes” or “Pathways.”
Cookie money earned by girls does not belong to the girl, even when the girl is not part of a troop.
• Girls can still earn incentives and Camp Coupons.
• Girls should partner with an existing troop.
• Troops should be welcoming and extend the same
rewards such as trips and activities earned via
the Cookie Program.
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Cookie Badges + Cookie Activity Pins
The Girl’s Guide to Girl Scouting offers two or more
leaves or badges for Daisies through Ambassadors.
Girls Participating in the Cookie Program are
eligible to earn the Cookie Activity Pin. Pins are
available for purchase in the Council store.
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Girl Rewards and Camp Coupons
• Survey results were clear that drawings and troop prizes were not as
popular as individual awards.
• Research from other Councils shows that girls, and their parents,
prefer a larger array of individual awards.
• Research also shows that girls like electronics as incentives.
• Girls voted on some items on an online survey to choose preferences.
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Girl Rewards and Camp Coupons
10+ for Cookie Share 25+ for Theme Patch
with “bars” starting at 75+(one bar per girl at highest level)
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Girl Rewards and Camp Coupons
Goal Getter PatchGirls earn this patch when they sell 125+
packages.
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Girl Rewards and Camp Coupons
Plush Dolphin 135+ packages
Fiber Optic Light 200+ packages
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Girl Rewards and Camp Coupons
Bracelet Braiding Kit Beaded Ring
350+ packages 500+ packages
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Girl Rewards and Camp Coupons
Beach Towel Hoodie Sweatshirt 1000+ packages 1500+ packages
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Girl Rewards and Camp Coupons
Girls selling 2000+ boxes earn an 8g iPod Touch!Girls earning this reward will be
contacted by Council to arrange
delivery.
All awards are cumulative.
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Camp CouponsBe clear on how Camp Coupons work:
• It is a coupon that can be used, until it’s gone, for camp only.
• For girls in K-2nd (as of March 1, 2013), it can be used for the girl portion of
mother/daughter overnight and/or family camp.
• For girls in 3rd – 12th (as of March 1, 2013), it can be used for resident and/or
family camp.
• Council keeps a list of who earned what on file – parents check a box when
they sign up for camp.
• An optional certificate will be available online for leaders to use to give to
girls to communicate how much the coupon is for. It is not necessary to turn
in the coupon. Coupons sent to council will be disposed of.
• Transferable to an immediate family member only.
• Expires August 30, 2013.
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SNAP
ALL TCMs are required to use SNAP for tracking product and money.
• Troops and girls will up uploaded automatically. Troops cannot add, delete
or edit. Email corrections to SU PSM.
• TCM are expected to deposit checks into Council accounts promptly and
then enter the deposit into SNAP. Use the date of the bank transaction, not
the date you enter.
• TCMs are required to complete, correclty, all transfers between the troop
and the girl so that the girl reward order may be placed. (The girl rewards
are not automatically ordered and require the TCM to place the order.)
• TCMs must provide a valid email to receive information. Please update
SNAP if your email changes.
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COOKIE ORDERING
Troops should run their history report from last year to see what they sold
BUT they should also consider:
• What did we comfortably sell by mid-December?
• Do I have the same number of girls as last year?
• Did I have any unusual orders we won’t have this year?
• Order enough cookies to get through the first two weeks of the
program. Don’t assume you’ll win booth sales in the lottery.
• New troops have options: place safe, small order or use order
cards and pick up from cupboard.
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COOKIE ORDERING
Troops may NOT return cookies. Parents may NOT return cookies.
Only take what you are willing to be financially responsible for!
You can always get more cookies.
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Troop Cookie Manager runs an (archived, choose 2011-12) Troop Balance Summary Report
Number of Girls Selling Last Year
Total Number Packages Sold
Ordering Cookies
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Ordering CookiesTo determine varieties take the suggested case order and multiply by suggested
percentages based on our sales history for the 2011-12 program*:
Thin Mints – 27%
Peanut Butter Patties – 15%
Caramel DeLites – 15%
Peanut Butter Sandwich – 13%
Lemonades – 11%
Thanks A Lots – 8%
Shortbread – 6%
Mango Crèmes– 5%
*Based on 2011-12 NE Kansas & NW Missouri Sales History
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SU PSM will communicate the date and time.
Make sure you have what you are signing for.
Keep your copy of the Initial Order Receipt.
Cookies should be kept in a clean and dry, temperature controlled area free of odors such as fuel, pets, exhaust and tobacco smoke.
Cases brought to cupboards for exchange with noticeable orders or stains will not be accepted.
Cookie Pick Up
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REMINDERS….
Don’t open boxes with a box knife haphazardly!
Troop Cookie Manager sets damages aside, exchange at
Cookie Cupboard. Don’t hold! They will not be accepted at
the final turn in.
Cookie Pick Up
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At the end of the 2011-12 program the Council had
$575,000 dollars in delinquencies due to:
• Troops with product.
• Troops who didn’t come to SU turn in.
• Troops who had made deposits but didn’t turn in
receipts.
• Troops who had money and checks but didn’t
deposit by the end of the program.
Managing Troop Financials
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The TCM is required to make regular deposits to the
Council and Troop accounts.
• Checks are deposited into the Council account using the
provided deposit slips.
• Cash is deposited into the Troop account.
• The Troop Leader should be aware of what is going on
with cookies and proceeds throughout the program.
Managing Troop Financials
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The TCM is required to make regular deposits to the
Council and Troop accounts.
• Request two receipts: one for Council and one for troop
records. Keep for one year!
• Make sure your troop and SU# is on the receipt.
• Council will not accept non-validated receipts (see pg. 13
of your TCM Handbook for example).
Managing Troop Financials
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The TCM is required to make regular deposits to the
Council and Troop accounts.
• Enter the deposit into SNAP. Use the date of the
transaction in SNAP.
• By November 19, troops must have 50% of their Council
due cookie money deposited into the Council checking
account and it must be entered into SNAP.
Managing Troop Financials
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The TCM is required to make regular deposits to the
Council and Troop accounts.
• Do not hold checks. Deposit as quickly as possible.
• Parents should NOT keep cash and turn in a check.
• Use the deposit slips provided by Council. Banks have
been instructed to not accept generic slips from troops.
Managing Troop Financials
39
Additional Cookies
Before requesting additional cookies from a SU
Cupboard troops should source cookies from
other parents first. Get rid of your cookies
first!
If parents exchange cookies a receipt is
needed and the TCM must be informed. The
TCM should complete a girl-to-girl transfer in
SNAP.
40
Additional Cookies
In an effort to fill cookie orders as
quickly as possible we are usingthe
“Planned Order Tool” function on
SNAP. This replaces calling and/or
emailing.
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Obtaining Additional Cookies
Click the Cookie Icon and then Planned Order.
Select the cupboard and date of pick up.
Orders are in CASES.
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Obtaining Additional Cookies
Select your
quantities and click SUBMIT
AND SAVE
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Obtaining Additional Cookies
Go to Cookies icon and
select Manage Orders,
then click on planned order.
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Obtaining Additional Cookies
Once your planned
order has opened,
click PREVIEW
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Obtaining Additional Cookies
.
Click PRINT and bring this copy to
leave with your
cupboard manager.
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Financials + Obtaining Additional Cookies
No matter how busy you are, receipts are NOT optional.
TCMs must use a receipt for all transactions:• Money turn in.• Cookies given out. • Cookie exchanges.
Troop/Name and SU #
date
TWO signatures
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Final Turn In
The SU PSM will arrange times with each TCM.
Scheduled for December 10-12.
TCM must turn in and/or fill out:• All parent permission slips.• Bank receipts. See TCM Handbook for detailed
instruction.• Overdue balance forms for parents with unpaid
balances. • Do not wait—they will not be accepted after you
meet with the SU PSM and the troop will be responsible for the debt.
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Order Girl Rewards
• Placing this order is the responsibility of the TCM.
• Deadline is December 14.
• Rewards are shipped to the SU PSM and usually
handed out at a SU Meeting. TCMs are responsible
for picking these up from the SU PSM in a timely
manner.
• Camp Coupons are kept on file at Council. An
optional certificate to give girls will be available
online.
49
SNAP recap
SNAP is not an option!
See pages 27 – 28 for quick instruction, Council will email
detailed instructions and will post on our website
www.girlscoutsksmo.org.
Use for:
• Ordering Cookies
• Transfers
• Financials
• Ordering Additional Cookies
• Ordering Girl Rewards
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SU who are not in, or near, the six county
KC metro area should delete, skip or
replace the slides regarding booth sales.
You should, however, review what your SU
direction is.
Troops residing in Johnson or Wyandotte,
KS counties or Cass, Clay or Platte
Counties in MO should review.
BOOTH SALES: New for 2012!
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Added Days/Times for Booth Sales• Expanded Booth Sales from three weeks to six weeks.
Added Booth Sale Time Slots:
• Thursday & Friday evenings (4pm-8pm)
• Saturdays (8am-8pm)
• Sundays (10am-8pm)
BOOTH SALES: New for 2012!
Booth Sale Committee• Targets Greater Kansas City Metro Area
• Increase quantity of Booth Sale Sites
• Strengthen relationships with your community
partners
Updated & Revamped Lottery System
• ABC fixed the “glitch” in SNAP.
• To guarantee fair allotment of winnings, the Booth Sale
Lottery will allow three entries for each troop and one,
maximum, win to each troop on October 15.
• Council will contact troops who entered, but did not win a
spot, and do our best to find a booth sale for your troop.
• Additional booth locations may be available after this
process. Troops will be notified, by email, when they can
add locations.
52
BOOTH SALES: New for 2012!
FYI: Due to changes in policy and the timing of our sale we
are hearing Wal-Marts will not be likely booth sale locations.
Council and the Booth Sale Committee are working to
secure additional locations around Wal-Marts to capture this
traffic.
The no call list in the book is not a list of stores what will be
included in the lottery. Some will, some are stores that have
told us their store policy does not allow booth sales.
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BOOTH SALES
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Booth SalesIf you live in Wyandotte or Johnson County, KS or Cass, Platte,
Clay or Jackson County, MO
DO NOT CALL THE STORES LISTED ON
THE “DO NOT CALL” LIST AT ANY TIME.
Even after the Program
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Booth Sales
Ideas for November Sales
Neighborhood Game Nights
Golf Courses
Bowling Alleys
Pizza Places
Black Friday Lines
Nail Salons – Saturdays
Christmas Tree Farms
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Booth Sales: Etiquette Contract
Girl Scouts, TCMs,
leaders and parent(s)
should discuss, and
sign, the Troop
Cookie Booth Sale
Etiquette Contract
found on the Council
website.
57
Booth Sales: Tally Sheet
Troops should start
and end each shift
with a Tally Sheet,
also available on the
website. This process
will keep track of
inventory, monies, and
girls/volunteers
present.
58
Booth SalesBest Practices:
• Have your girls sign a contract regarding
behavior. We have one on our website you can
use!
• Show physical pile of cookies for Cookie Share.
• Big signs, balloons and banners are eye
catchers!
• Be prepared before you arrive! Don’t expect
tables and chairs. Have change. Don’t tape signs
to store property or buildings.
• Take your trash!
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Booth Sales
• Troops must request all “independent booth sales” in
SNAP.
• Wait until October 16th to enter – just in case!
• Locations must be approved by Council.
• Think about it—how does it look?
60
You may not, under any circumstances, contact any
retailers from the “DO NOT CALL” List to request additional
booth sales, even after our the end of the Cookie Program
on December 9, 2012.
You may not, under any circumstances, hold booth sales
or sell Girl Scout Cookies door-to door after February 28,
2013.
You may not, for any reason and at the risk of removal,
alter the price of Girl Scout Cookies at any time. It is and
will remain $3.50 per box throughout the sale.
Booth Sales
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Use of Online Resources
For Selling Cookies:
• Girls 13+ may post about cookies or use email.
• Parents may post that their daughter(s) are selling cookies.
• Booth Sales may be publicized on social media.
• Payments MAY NOT be completed online, i.e. PayPal.
For Troop and SU Communications:
• We strongly suggest you have a Facebook, Yahoo Group, Big Tent or
other social media site that allows you to communicate with each
other. This is a great way to communicate with troop parents or
members of the SU.
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Cookie AccessoriesAvailable in the Council Shop
Watch the Council
Website for more info!
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Safety and Accidents•Safety of the girls is our top concern and priority.
•Review safety DOs and DON’Ts with troops and adults.
• Girls always accompanied by adult
• Daylight hours
• Don’t carry a lot of cash
• Don’t enter homes or cars
• Watch traffic
•Role play scenarios – you might be surprised.
•Ask parents to review with daughters throughout the sale.
•Council has emergency hotline – if you call 911 you also call us. •816-759-3040 for EMERGENCIES ONLY!
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Cookie Supplies
Each troop should receive: • Receipt Books – four per troop
• Mango Crèmes – one box per troop
• Cookie Cards – one for each girl in the troop
• Money Envelopes – one per girl
• Brown Paper Bag – one per troop
• Troop Specific Deposit Slips – keep all (yes, there may be
way more than you need) with your troop supplies. The
troop leader should keep these at the end of the
program.
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