2012 Autumn.pdf

8/14/2019 2012 Autumn.pdf

http://slidepdf.com/reader/full/2012-autumnpdf 1/40

White Paper: ExSyn Aviation Solutions, Rusada Case Study: Turkish Technic Vendor Job Card: Swiss Aviation SoftwareColumn: ‘How I see IT’, News, Past and Upcoming Webinars, MRO Software Directory and Dictionary of Acronyms

V1.7 • AUTUMN 2012

WORKING TOGETHERGrouping tasks for better plans

WHAT’S HAPPENING IN MROWho’s in the News and what they’re doing

PEOPLE AND SYSTEMSWorking together to improve performance

READING FROMTHE SAME PAGEAn integrated MRO network does the job

8/14/2019 2012 Autumn.pdf


... 16 new customers added in 2011-12

... New AMP revision, LMC and AD/SB management sofware

... New commercial management module

... Linked to ops systems, EFBs and ETLs

Commso ’s OASES MRO system o ers comprehensive professionalfunc onality together with a exible, a ordable approach thatunderstands your business’ scaleable growth needs in today’sturbulent market.

Each OASES module can be o ered individually or can be integrated atthe engineering centre of your business systems.

Over 50 current avia on users, including airlines and MROs, sparessuppliers, CAMO, corporate and bureau operators have grown theirsuccess with us.

growing success...

www.commsof.aero

info@commso .aero +44(0)1621 817425

The exible, professional MRO system

http://www.abtech.com/

8/14/2019 2012 Autumn.pdf


Editor’s commentAircraft IT MRO: Making incredibly sophisticatedsystems work at all times, in all conditions

Long gone are the ‘oily rag’‘all-purpose wrench’days of aircraft maintenanceand overhaul. Aircraft today are incredibly sophisticated mechanical and datasystems whose performance requires every part to operate within the tightest ofparameters. What is more, in order to cope with failures in critical components andsystems, they incorporate a matrix of back-up, duplicate and fail-safe capabilities.All of this has to be managed and monitored in real time as well as when theaircraft is in the MRO hangar; which adds up to a very complex maintenancerequirement with very tight tolerances and almost no room for non-compliance.Every job responds to and is directed by a range of inputs from the aircraft’s

manual and scheduled maintenance to manufacturers’modications to a list offailures that have arisen since the last MRO intervention and a constant array ofsafety and operational notices that add to the already considerable weight ofregulations.

Today’s MRO shops, the people who work in them and the systems that drive them are incrediblydemanding and require historically high levels of knowledge, skills and creativity – yes, creativity to plot a

solution through the labyrinth of paradigms, regulations and priorities that make up a modern airline. It alsomeans that aircraft have to be ‘plugged into’ the airline’s systems all of the time. That’s a lot of information and potential for change of which airline MRO and MRO businesses need to keep

themselves aware: a lot of knowledge to learn and a lot of experience to share. Fortunately, at Aircraft ITMRO that’s what we do, deliver knowledge and shared experience in a convenient format to your desktop tobetter inform your work.You’ll nd in this issue, a round-up of the news that you need; and there’s material about networking MRO

resources to improve efficiency and human interactions with systems as well as managing the business in away that supports planning. You’ll learn what makes a key software vendor tick. Plus, of course, How MichaelDenis sees IT.As well as that, the Aircraft IT live demonstration webinars allow readers to research the software package

most appropriate for their needs and access past webinars while, of course, future webinars are open forevery reader who registers.Aircraft IT MRO: information you need delivered to you in a form you can use.

Ed Haskey

04 TECHNOLOGY AND NEWS

It’s always busy and always a challenge in Aircraft MRO; including keeping up with developments in the wMRO IT. To keep up with the latest news, check regularly on www.aircraftit.com/MRO and here in the Aire-journal.

10 WHITE PAPER: HUMAN INTERACTION WITH MODERN IT SYSTEMS IN AIRCRAFT

MAINTENANCE

Sander de Bree, founder and general manager of ExSyn Aviation Solutions

A brave new world in which information is separated from MRO functions to not only minimize the occaswhich error prone human input is required but also to expand the possibilities for improving the performancontinued air-worthiness.

16 CASE STUDY:NETWORKED MRO

Orkun Hasekioglu, Projects Manager at Turkish Airlines Technic Networking the many resources, components and processes that make up an MRO capability will signicaimprove the efficiency with which they can be utilized and applied, as well as reducing the cost of this key

21 COLUMN: HOW I SEE IT

A cold wind of change is blowing through MRO: only those with the resources to gather, manage and coninformation and knowledge will withstand the chill. Michael Denis doesn’t waste words but he tells you ho

Today, with data, IP and knowledge as the business properties that everybody wants to control, changes areway in MRO… whether you like them or not: at least, that how he sees IT

22 PAST WEBINARS: KNOWLEDGE TRANSFER AND ACCESS FOR INDUSTRY EXPERTS

View Video Recordings of our Past Live MRO software webinars. See full information and view video recopast Live MRO Software demonstrations, including: Mxi, AV-BASE, EmpowerMX and Holocentric.

24 VENDOR JOB C ARD:HOW DOES SWISS AS DO IT? RONALD SCHAEUFFELE EXPLAINS‘HOW’ TO AIRCRAFT IT

In the latest of our Q&A pieces, Ronald Schaeuffele, CEO, Swiss AviationSoftware Ltd. (Swiss-AS), comp‘Vendor Job Card’for Aircraft IT.

26 UPCOMING LIVE MRO SOFTWARE DEMONSTRATION WEBINARS

A preview of live MRO software demonstration webinars with FLYdocs presenting Record Management and EleReturn Software on 1st November 2012 and Commsoft covering OASES M&E Software on 13th November 2

28 NEW FEATURE: IT’S PERSONAL: PLAN THE WORK OR WORK THE PLAN?

Tim Alden, Commercial Director, RusadaLinking maintenance tasks together in logical groups can make planning easier, help cope with defects withstopping other task groups and help schedule delivery times.

33 MRO SOFTWARE DIRECTORY

A detailed look at the world’s leading MRO IT systems.

CLICK HERE:Send your feedback andsuggestions to AircraftIT MRO

CLICK HERE:Subscribe for freeAircraftIT MRO is published bi-monthly and is an affiliate of Aircraft Commerceand part of the AviationNextGen Ltd group. The entire contents within thispublication © Copyright 2012 AviationNextGen Ltd an independent publicationand not affiliated with any of the IT vendors or suppliers. Content may not bereproduced without the strict written agreement of the publisher.

The views and opinions expressed in this publication are the views of theauthors and do not necessarily reect the views or policies of their companiesor of the publisher. The publisher does not guarantee the source, originality,accuracy, completeness or reliability of any statement, information, data, nding,interpretation, advice, opinion, or view presented.

AircraftIT MRO Publisher/Editor: Ed Haskey

E-mail: [email protected] Telephone: +44 1403 230 700 or +44 1273 700 555

Website: www.aircraftIT.comCopy Editor/Contributor: John Hancock

E-mail: [email protected] Magazine Production: Dean Cook

E-mail: [email protected]

http://itunes.apple.com/app/aircraft-it/id471244020?mt=8

http://www.aircraftit.com/MRO/Contact.aspx



http://www.aircraftit.com/MRO/eJournals/Sign-Up.aspx


http://itunes.apple.com/app/aircraft-it/id471244020?mt=8




8/14/2019 2012 Autumn.pdf


4 |NEWS | AIRCRAFT IT MRO |AUTUMN 2012

New software solutions provider joins AircraftIT vendor group

AIRCRAFTIT is very pleased to announce theinclusion of a further new solution provider to thepublication’s growing panel of vendors.

NVable (pronounced ‘enviable’) was founded asa specialist software development consultancycreating bespoke solutions that allow customersto exploit the full value of their operational data. The rm now also offers its own software products,including the recently launched NVable Electronic Technical Log (ETL), Appixo™ — a platform thatcombines large scale data handling with a frameworkto support multiple mobile data acquisitionapplications. The Appixo™ ETL is one such application, rst

launched in May 2012 with BA CityFlyer. NVable isexpanding its suite of aviation focused applicationsto now include ATQP and SOC Management. Thedata gathered from each application is fed into theAppixo™ analysis platform to feed the Management

Dashboard and Analytics. This allows for real-timeanalysis of aircraft status, fuel burn/uplift, defects, Outof Phase Maintenance etc. AircraftIT editor and publisher, Ed Haskey,

welcomed the new vendor to the panel, saying that,“Relationships with an increasing number of theworld’s leading aviation software solutions vendorsbuilds experience-based knowledge into Aircraft IT’salready strong offer for today’s IT professionals acrossthe aviation sector. This addition to the vendor groupwill further strengthen our ability to deliver relevantknowledge and understanding to those professionalsin a manner tailored to their busy lives and evolvingIT requirements.”

CLICK HERE FOR FULL SOFTWARE DETAILS AND FOR A DEMO

ADSoftware Needs YourHelp to Become a NationalChampion for France in theEuropean Business AwardsTHISyear, for the rst time ever, organisers of the European BusinessAwards have introduced a new video element to the awards andalso a brand new online public voting system. The company videowith the highest number of votes for France will automaticallyget through to the next round of voting and become a NationalChampion. The public vote takes place online at www.businessawardseurope.

com between 6th September and 17th October 2012, which giveseach company just over 40 days to get as many votes as possible. This is where you can help. All National Finalists have produced avideo submission, which has been uploaded onto the EuropeanBusiness Awards website.

ADSoftware is asking supporters to visit the European Business Awardswebsite to view all the videos for France and vote for their favourite.

Visitors to the site will see details of how to vote on the home page.Step one – visitors choose a country. They can then view all entries forthat country by clicking on the company name. One each video page,there is a vote button. One vote per country per person will be allowed.

Conduce etechlogreaches 10,000sector milestoneIn the first week of September 2012,the Conduce etechlog reached themilestone of successfully transmittingand receiving the 10,000th sectorsince go-live at Thomas Cook Airlinesin June 2012. That’s around 1000sectors per week. Thomas Cookuses the etechlog on Panasonic Toughbook laptop computerson board all of their aircraft tocapture and transmit essential flightoperations and engineering dataafter every flight. After a successfulmigration of the service from theprevious supplier the Conduceetechlog solution is proving to bea reliable and robust service. Workhas commenced to re-platform thesoftware onto alternative operatingsystems such as Android andWindows 8 as well as integrationwith additional engineering and flightoperations systems.

http://www.aircraftit.com/MRO/Vendors/WINGS.aspx


8/14/2019 2012 Autumn.pdf


AUTUMN 2012 | AIRCRAFT IT MRO |NEWS | 5


For more information Visit: www.aviit.com, call: +44 (0)1383 620922or email: [email protected]

– Your key technical documentsdelivered directly to your computer ormobile device.

“eMan was a perfect t with an intuitive user interface for both our

librarian and engineering teams. By using eMan on our mobile devicesour engineers benet even more from an efcient maintenance process as part of ongoing ight operation by having all information availablewhenever or wherever needed.”Markus Krüger, Head of Technical Documentation, airberlin technik

II . :

SUCKLING AIRWAYS BECOMES OASES USERFOLLOWING ACQUISITION BY LOGANAIRIn August 2012, Charter, and Aircraft, Crew, Maintenanceand Insurance (ACMI) specialist Suckling Airways joinedthe family for users of Commsoft’s OASES maintenancemanagement software. Suckling Airways becomes anOASES user following its acquisition by Loganair, oneof Commsoft’s longest-standing customers. The dealadds Suckling Airways’six Dorner 328-110 regionalturboprop aircraft to the existing 26 aircraft Loganaireet maintained in OASES. That eet is comprised ofprimarily Saab 340s, plus Britten Norman Islanders andDe Havilland Canada DHC-6 Twin Otters.

Suckling Airways, based at Cambridge Airport, UK,performs ACMI contract work for airlines including AirFrance / CityJet, Loganair and Direktyg; has ACMI AOGcontracts with carriers including British Airways, SunAirand Blue Islands; and ies to more than 100 ad hocand seasonal charter destinations each year. It is nowa wholly owned subsidiary of Glasgow-based regionalairline Loganair but maintains a separate AOC, Part Mand Management structure.

Suckling Airways is using the following OASES modulesin conjunction with Loganair and the latter’s Part 145approval:• Inventory Control and Purchasing;• Electronic Demands;• Reliability, Technical Log Entry and Defect Control;• Workcard Production and Planning;• Technical Records and Forecasting;• Job Scheduler;• Line maintenance control.

COMMSOFT’S HOSTED OASES PROGRAMMEWINS FIRST THREE CUSTOMERSCommsoft, developer of aviation engineering andmaintenance systems, is continuing to enjoy significantsuccess with its hosted OASES programme. As at lateAugust 2012, three currently unannounced customers,

including a regional airline in Europe and two airlinercorporate shuttle operators in the U.S.A. have alreadysigned for OASES in 2012, with two having gone live witha total of six aircraft between them.

BMI REGIONAL OPTS FOR COMMSOFT’SOASES FOR ITS ON GOING MAINTENANCEOPERATIONSCommsoft, signed a three year contract with bmiRegional at the beginning of October 2012. The deal –which allows for 30 concurrent users — represents theoutcome of the regional airline’s decision to continueusing Commsoft’s OASES (Open Aviation StrategicEngineering System) for its maintenance operationsrather than transfer to a rival system, reversing aprevious group decision.Having recently separated from British Midland

International following the latter’s acquisition by IAG,bmi Regional is currently in the process of establishingits own IT support infrastructure with plans to ‘go live’in the new environment before the end of August.Commsoft will be facilitating the transfer of the currentsoftware build and database and providing progressiveOASES upgrades, including new modular developmentscovering the Approved Maintenance Programme(AMP) revision control, Airworthiness Directive (AD)and Service Bulletin (SB) management, and LineMaintenance Control facilities. Integration with bmiRegional’s AIMS operations system is also likely to takeplace in 2013.

BRINDABELLA AIRLINES SELECTSCOMMSOFT OASESAlso at the start of October 2012, it was, announcedthat Australian regional operator, Brindabella Airlines, isto join the growing list of OASES users. The agreementalso covers the eet of Brindabella’s sister company,Aeropelican Air Services; both companies being a partof Business Air Holdings Group.Commsoft’s OASES is designed to allow for the

full integration of all maintenance and engineeringfunctions. Using a dual standalone hot/cold server setup, Brindabella will be running the following OASESmodules: Airworthiness, Planning, Core, Materials

Management and Production. With plans for futurebusiness growth, Brindabella is also keen to ensure thefull integration of OASES into its wider business policyand practices.

Commsoft wins new customers both large and small

BA CityFlyer deploy NVable’s Appixo™ ETL across its eetNVABLE announced in mid-September 2012 the deployment of the Appixo™ Electronic Technical Log(ETL) across the entire eet of aircraft operated by wholly owned British Airways subsidiary BA CityFlyer.The rollout took place earlier this year and from the rst day the ETL was in use on all routes and at alldestinations served by the BA CityFlyer eet. BA CityFlyer makes full use of the Appixo™ hosted platformfor data acquisition and has entered into a long term service support agreement for the Appixo™ ETL withNVable, as part of which, the airline will partner NVable in the development and addition of new featuresand areas of functionality. Cameron Hood, NVable CEO, has stated that the rm is delighted to have BACityFlyer as the launch customer for the new ETL.

http://www.aircraftit.com/MRO/Vendors/eMan-Archimedes.aspx


8/14/2019 2012 Autumn.pdf



INFOTRUST GROUP LAUNCHES EASY TO USE,STRUCTURED XML EDITORInfoTrust Group (www.infotrustgroup.com), aglobal provider of XML-based technical publishingsolutions and services for the aerospace, high-tech,defense, semi-conductor, and publishing industries,announced in early September 2012 the launch of itsnew, easy-to-use, structured XML editor. TraditionalXML editors require users to understand XML codingas well as undertake signicant training. Becauseof this, the benets of high-quality structured XMLhave been limited to users willing to make the timeand nancial commitment required to use thesetools. InfoTrust Group aims to provide XML authoringcapabilities through a friendly user experience thatminimizes the complexities of XML, a simple andintuitive interface, and an editor that is availableacross multiple platforms, such as Microsoft®Windows®, Mac OS®, and Linux. By providing aneasy-to-use XML authoring environment – and bymaking it available at a price point lower than otheroptions available today – InfoTrust Group makes XMLauthoring accessible to a wider user community inline with the needs for broader adoption of XMLacross multiple industries.

InfoTrust Group has acquired Serna EnterpriseXML Editor from Syntext, Inc., as its XML tool ofchoice. Serna challenges traditional XML editingmodels by letting anyone author valid XMLcontent in a WYSIWYG (what you see is whatyou get) environment. It also provides advancedfunctionality with an easy-to-use tool, is fully basedon open standards, and can be easily enhanced andaugmented.

US AIRWAYS LICENSES TECHSIGHT/X®TECHNICAL OPERATIONS & ENGINEERINGEDITION FOR TASK CARDS ANDENGINEERING PROJECTSLater, in mid-October 2012 – InfoTrust Groupannounced that US Airways has licensed its TechSight/X Technical Operations & EngineeringEdition for the creation and management of taskcards and engineering projects. The selection by USAirways, which uses InfoTrust Group’s TechSight/XATA Edition for aircraft repair manuals and companymanuals, includes hosting and integration servicesand Serna XML Editor, InfoTrust Group’s recentlylaunched WYSIWYG XML editor (see above: ‘InfoTrustGroup Launches Easy-to-use, Structured XML Editor’).


Offering DigiPLAN, DigiREPORTS and AeroBUY–common Logistics, Analytics and B2B toolsfor DigiMAINT and WebPMI MROsystems.

Our DigiDOC CMSis agnosticof MRO with proven integrationwith any competitors’ system,in addition to our own.

Te only supplier o 2 MRO‘best o breed’ plus CMS sofware

iSPEC2200, S1000D, DITA, SPEC2000, SPEC2300

www.aerosofsys.comAero One® software from 2MoROAERO ONE® CHOSEN FOR MRO BY A MINING COMPANY IN PERUSYPSA, partner and reseller in Peru of Aero One® software from 2MoRO, has been implementing SAPBusiness One and Aero One® to meet the MRO and Fleet Management needs of local companies since2009. In 2009 and 2011 respectively, regional airline LC Peru and helicopter operator Helisur chose toimplement Aero One®, the only SAP-certied add-on to SAP Business One for MRO in the aeronauticsindustries.

Focusing on the MRO specialization of the software, SYPSA decided in early 2012 to expand its eld ofapplication to markets, other than aeronautics, which also have to manage and maintain complex equipment.Consequently, and following demonstrations, Aero One® was found to be very relevant by several of SYPSA‘scustomers. As a rst result, it was announced at the start of October 2012 that a Peruvian mining company hadchosen to implement the add-on. Overall, the project was signed in less than three months while many othersare in discussion, which makes for a rewarding initiative.

AERO ONE® SOFTWARE FROM 2MORO CHOSEN BY PRICE INDUCTIONEngine manufacturer, PRICE INDUCTION decided, in early October 2012, to implement SAP® BusinessOne and Aero One® from 2MoRO to manage its nance, purchasing, sales, production and maintenanceactivities. Viseo, the SAP® Business One partner in France of 2MoRO was in charge of the ERP and 2MoROhas provided Aero One®, the only add-on certied by SAP® for MRO in the Aerospace industries.

Product launch and another bigcustomer for InfoTrust Group

http://www.aircraftit.com/MRO/Vendors/DigiMAINT-DigiDOC-DigiREPORTS-WebPMI-DJM-AeroBUY-DigiSMART.aspx


8/14/2019 2012 Autumn.pdf



In an early October 2012 release, Lufthansa Technikannounced that its WebSuite manage/m® has beenenhanced by a new function. Maintenance ScheduleCondition Monitoring (MSCM) is a tool with whichthe ndings and non-ndings on an aircraft canbe evaluated. The results serve to make intervalscheduling more efficient. Seamlessly integratedinto the manage/m® WebSuite, MSCM enhances themodule m/reliability, which provides informationabout the efficiency of the maintenance program,displaying details on the actual ndings and non-ndings of an aircraft. What m/reliability now offersusers is an even more extensive data base, withwhich the maintenance intervals of MaintenanceSchedule Items can be evaluated and rated in asubstantiated way. The new system, for example,shows if there are fewer ndings than actuallyexpected during the inspections of Maintenance

Schedule Items in the Maintenance Program.Within m/reliability’s new function, a number of

charts give an insight into the actual efficiency ofthe maintenance program intervals. An automaticwarning function informs the system engineer, if,for example, a Maintenance Schedule Item has hadvery little ndings within an interval. In this case,an adjustment of the relevant maintenance intervalmay be a suitable option, enabling the operator touse the full potential of the component in question. The new function can be easily used by all

manage/m® customers whose entire scheduledmaintenance process is handled by Lufthansa Technik , including the scanning and analyzingprocess of jobcards through m/archive. Therefore,MSCM gives operators and engineers a chance torecheck the intervals and adjust them according tothe results.

New manage/m® Tool enablesadvanced maintenanceinterval scheduling

Mxi supports Ethiopean 787 and appoints VP Sales


Low IT Investment Footprint

Low Total Cost of Ownership (TCO)

Speed of Implementation

Ready Out-of-the-Box; yet all Modules are fully Customizable

Freedom of Mobility

Flexible Ownership/ Usage Plans: Pay-per-Use or Pay-per-Month

Fully Scalable; from large intercontinental Fleets to small Charter Operations

Seamlessly Integrated Ops Crew M&E MRO, etc.

Deployed as a Turnkey Solution: Aviation IT Products + Services + Support

ARMS® and InfoPrompt® are Registered Trademarks of Sheorey Digital Systems Ltd. Mumbai, India.

www.sds.co.in

Commercial Planning

Flight Operations

Flight Planning & Dispatch

Crew Management & Web Portal [for Aircrew & Cabin Crew]

Flight Data Monitoring & Analysis

Engineering & Maintenance

Logistics & Inventory Management

Integrated Document Management System - InfoPrompt®

Why ARMS : Aviation Resource Management System?®ARMS Sub-Systems include®

FIRST FLIGHT OF ETHIOPIAN’S BOEING 787DREAMLINER MARKS RECORDENTRY INTO SERVICE USING MXITECHNOLOGIES’MAINTENIX SOFTWAREMxi® Technologies, the aviation maintenancemanagement software solutions provider, announcedin mid-August 2012 that within 24 hours of receivingtheir rst Boeing 787 Dreamliner, Ethiopian Airlines(Ethiopian) embarked on their inaugural passengerservice ight to Addis Ababa, Ethiopia. Ethiopian hasbeen live with a broad Maintenix implementationsince July 2011 for their comprehensive mixed eet,ranging from the regional Q400 to the long-range777, and now, the 787 Dreamliner.

MXI TECHNOLOGIES ANNOUNCES JAMESFITZGERALD AS VICE PRESIDENT SALES,AMERICASLater in August 2012, Mxi® Technologies,announced that James Fitzgerald has joined thecompany as Vice President Sales, Americas. Inthis new role, Mr. Fitzgerald is responsible forstrengthening Mxi’s presence and increasing market

share in the Americas. This appointment coincideswith Mxi’s increased business-focus on the regionand the execution of go-to-market strategies for theMaintenix software product.

Mr. Fitzgerald brings to the role over 30 yearsof experience in enterprise-class software sales,marketing, and implementation, having previouslyheld positions with growing seniority at a numberof technology rms. His background in enterpriseapplications for aviation business was establishedthrough his tenure at Ramco Systems Corporation,where he most recently held the position of President,Global Aviation Solutions, President, Americas,Enterprise Applications & Services.

“Jim’s experience is a perfect match for Mxi’s plansto serve the region and expand on the opportunitieswe have identied in the Americas,”says Dave Seibel,Chairman and CEO, Mxi Technologies. “Over the pastseveral years we have invested heavily in our productand our goal is to complement that investment withthe people who have the experience and industryacumen to bring our product to market and connectwith our customers.”

http://www.aircraftit.com/MRO/Vendors/ARMS-V2.aspx


http://www.aircraftit.com/MRO/Vendors/OASES.aspx


8/14/2019 2012 Autumn.pdf



Aircraft ITacronym nderSome of the acronyms used in aviation IT.EVERYBODYknows their acronyms, don’t they?Well, actually, not always. The reality is that, withhundreds of acronyms to describe every complexconcept, focused or multiple function technology,process, piece of legislation or the resultantregulation, it’s not always easy to remember whatthe group of (usually) capital letters in front of youmeans. Sometimes it’s obvious from the contextbut even then, how often do you know what youthink it means but still need to look up what it reallymeans, just to check that you are correct?

You go to the Internet and trawl through dozensof websites listing, literally, hundreds of acronymsfrom every walk of life and often with differingmeanings in different contexts. That takes time andall that you’re really interested in are the meaningsthat pertain to aviation IT; whether that is directlyabout purely aviation topics or indirectly in themany generic business activities that are also used inairlines and aircraft operators.

So, to make that task just a little morestraightforward, Aircraft IT has created a live andgrowing directory of aviation related acronyms:growing because we’re taking it from the white

papers and case studies published in our eJournalsdelivering IT knowledge for Operations and MRObusinesses. There are still some acronyms with morethan one meaning, even within aviation IT andrelated areas: we identifythese with a different color and suggest that youconsider the context to decide which acronymmeaning is the one you need.But this will also be very much a live facility: we’ll

be regularly updating it as new (to the directory aswell as to the world of aviation IT) acronyms appearin the articles submitted for publication. And ifyou come across an acronym that we haven’t yetincluded or an additional meaning for an acronymwe have included, do send it in to [email protected] . Please go to the Aircraft IT Dictionaryof Acronyms to help you nd what those(usually) capital letters mean but, if what you’redoing is safety critical, use us as a guide to where tolook and then do your research properly.

INTERACTIVECLICK HERETO VISIT THE DICTIONARY

OF ACRONYMS

VOLARTEC SET TO INTRODUCEALKYM TO THE APAC REGIONVOLARTECannounced in late August 2012 the opening of anew regional office in Australia to cover the Asia Pacic region.Just over two years ago the rst regional office was opened inIreland to expand the sales network to a wider community. The success of the EMEA project has led to today’s announcementin APAC. The new Volartec office is to be based in Adelaide, Australia

with Steve Smith as Regional Sales Manager APAC. Steve comesto Volartec with many years of experience working in theaviation industry where he has exceptional experience in theselection and running of appropriate IT systems across the MROsector, providing les with information coming from Alkymwhich are then fed to and processed by the SAP interfaces thatbrought to the production environment integrates the corecompany processes. Steve will set about putting together a listof potential targets in the region.

RAMCO’S AVIATIONSOFTWARE TO POWEGOAIR’S GROWTHRamco Systems announced a prestigiousorder win in late September 2012 fromGo Airlines (GoAir) for its Maintenance& Engineering (M&E) suite of software.With this win, Ramco’s software willbe used providing MRO, M&E and ERPservices to nine aviation organisationsin India. Under the agreement, Ramcowill deliver its web-based Series 5 M&Esystem and Ramco ePublications™,including Engineering and Conguration,Maintenance Program and Planning,Line Maintenance, Technical Records andComplete Materials.


More mobility for the world

Lufthansa Technik [email protected]

The whole eet at your ngertips:

Lufthansa Technik MRO-IT solutionmanage/m ®

• Keep control

• Quality assured

• Airline proven

manage/ m ®

Technical Operations WebSuite

, - . . . :

http://www.aircraftit.com/MRO/eJournals/Acronyms.aspx

http://www.aircraftit.com/MRO/Vendors/managem.aspx



http://www.aircraftit.com/MRO/eJournals/Acronyms.aspx

8/14/2019 2012 Autumn.pdf



ADSOFTWAREADSoftware is based in France, withoffices in Thailand, Brazil and SouthAfrica. Specialising in Aviation software,the company has developed a eetmanagement system and logistic packagecalled AIRPACK.

COMMSOFT AND OASESCommunications Software OASES is utilizedin around 50 airlines and maintenanceorganisations. The system includes servicesranging from implementation support, usertraining and system tailoring as well as day-to-day help desk, maintenance support andupdate release services.

CONDUCE SOFTWAREFounded in 2010 Conduce Software is basedin Nuneaton, Warwickshire, UK. Customerscan buy off-the-shelf software or Conducecan create bespoke solutions, focusing onusing technology to solve complex problemswith simple and useful software.

INFOTRUST GROUPInfoTrust Group delivers solutions tohundreds of companies, in the aerospace,defense, manufacturing, automotive,high-tech, publishing and health careindustries for their information processing,conversion, authoring, content and changemanagement, publishing, and distributionobjectives.

LUFTHANSA TECHNIKLufthansa Technik is a manufacturer-independent provider of maintenance, repair,overhaul and modication services for civilaircraft. The six business units of Lufthansa Technik (Maintenance, Overhaul, ComponentServices, Engine Services, VIP Services andLanding Gear Services) serve about 750customers worldwide.

MXI TECHNOLOGIESMxi Technologies provides integrated andintelligent software, support, and servicesfor aviation maintenance to commercialairlines, MROs, OEM aftermarket serviceproviders, and defense operators. Customersrange from emerging, small and midsizedorganizations, to the largest globalenterprises.

NVABLENVable is a specialist software developmentconsultancy creating bespoke solutions forcustomers to exploit the full value of theiroperational data. The rm also offers its ownsoftware products, including the NVableElectronic Technical Log (ETL), Appixo™.

RAMCO SYSTEMSRamco Systems provides next generation,end-to-end enterprise solutions built onthe rm’s proprietary platform—RamcoVirtualWorks®. All Ramco products arecloud architected by design and address theentire business cycle from transactionto analytics.

SAPAs a supplier of enterprise applicationsoftware, SAP helps companies of all sizes;from back office to boardroom, warehouseto storefront, desktop to mobile device. SAPapplications and services enable more than172,000 customers to operate protably,adapt continuously, and grow sustainably.

SWISS AVIATIONSOFTWAREAND AMOSSwiss-AS boasts more than 100 customersworldwide, including pure operators, low-cost, regional and ag carriers, large airlinegroups and MRO providers. AMOS is acomprehensive, fully-integrated softwarepackage that manages the maintenance,engineering and logistics requirements ofmodern airlines and MRO providers.

VOLARTECVolartec specializes in the development andimplementation of software systems for theaviation industry. With more than 10 yearsexperience in the aviation industry and witha team of IT and aviation experts, Volartecoffers a combination of professionalism andexperience.

2MORO SOLUTIONS2MoRO Solutions is a software developmentcompany for Aerospace operating in over17 countries and across multiple Airlinesor Aircraft Operators with their own MROcenter. The rm is also a SAP® Partner forAirlines, Aircraft Operators, MRO centers andOEMs.

Who’s in the news: Vendors Who’s in the news:Airlines, Operators, OEMs and MROsAEROPELICAN AIR SERVICESCanberra based Aeropelican, with three Jetstream 32s,currently serves New South Wales locations: Sydney, Narrabri,Newcastle, Mudgee and Brisbane, and a charter service.

BA CITYFLYERBA CityFlyer is a wholly owned subsidiary of British Airwaysoperating a network of UK domestic and European services totwenty destinations from London City airport with a eet offourteen aircraft: six 76-seat Embraer 170s and eight 98-seatEmbraer 190SR’

BMI REGIONALHaving separated from British Midland International followingthe latter’s acquisition by IAG, bmi Regional operates a eet ofAirbus, Embraer and Boeing aircraft to some 45 destinationsaround the UK, Europe and the Middle East.

BRINDABELLA AIRLINESCanberra based Brindabella Airlines offers over 150 scheduledights per week to desintation in Australia with a eet of twoJetstream 41s and ve Metro III regional airliners as well ascharter ights for a variety of sporting, entertainment andgovernment customers.

ETHIOPIANEthiopian Airlines, the fastest growing airline in Africa, madeits maiden international ight to Cairo in 1946 and nowthe Airline provides dependable services to 69 internationaldestinations spanning four continents.FINNAIRFinnair is the ag carrier and largest airline of Finland withits main hub at Helsinki-Vantaa Airport from where it servesa network of 15 domestic and 55 international destinations.In addition there are about 60 seasonal charter-ightdestinations.

GOAIRMumbai-based Go Airlines (GoAir) currently operates 100plus daily ights across 22 destinations. As part of its growthstrategy and maintaining the youngest eet in Indian aviation,GoAir has announced purchase of 72 next generation A320NEO aircraft.

PGA PORTUGÁLIA AIRLINESPGA’s ight capacity is fully allocated to the TAP Group: theairline operates as a feeder-defeeder for the TAP network with14 aircraft including Embraer 145 and Fokker 100.

PRICE INDUCTIONPRICE INDUCTION’s DGEN program is to develop a family oftwo spool unmixed ow turbofan jet engines, namely DGEN380 and DGEN 390, intended for twin engine, 2-6 seatsairplanes with a max weight ranging between 1,400 and2,150 kg (3,417 lb – 5,622 lb).

SUCKLING AIRWAYSBased at Cambridge Airport, Suckling Airways is a wholly-owned subsidiary of Glasgow-based Loganair. It employssome 60 people and operates six Dornier 328-100 aircraft. InApril 2011, Suckling Airways celebrated its 25th Anniversary ofscheduled service operations.

THE EUROPEAN BUSINESS AWARDSSince its launch in 2006 the European Business Awards hasestablished itself as the ultimate platform for outstandingbusinesses in the EU. Designed to celebrate exceptionalresults across a variety of categories, the European BusinessAwards is a global showcase for the best in the business.

THOMAS COOK GROUP PLC Thomas Cook Group plc operates in 22 countries worldwideand has about 90 aircraft. The group’s aircraft maintenanceis mainly performed in-house: From A Checks to HeavyMaintenance and these services are also provided to 3rdparties.

US AIRWAYSUS Airways, along with US Airways Shuttle and US AirwaysExpress, operates nearly 3,200 ights per day from Charlotte,N.C., Philadelphia, Phoenix, and Ronald Reagan WashingtonNational Airport with the world’s largest eet of Airbusaircraft.

8/14/2019 2012 Autumn.pdf


10 |WHITE PAPER: EXYN |AIRCRAFT IT MRO |AUTUMN 2012

Human interaction withmodern IT systems inaircraft maintenanceSander de Bree , founder and general manager of ExSyn Aviation Solutions askshow it contributes to continued airworthiness and what does the future hold?

EARLY AIRCRAFT HAD very ew controls and instruments or pilots to monitor conditions andper ormance during a ight. With technological advances, more in ormation became available but the

ight deck also became more complex, reaching maximum complexity with the Concorde ight deck, requiring (asdid many aircraf at that time) three ight crew to operate the aircraf. Comparing this to a current Airbus 380cockpit, we can already see signicant simplication.

Concorde ight deck A380 ight deck A similar development li e cycle can be seen in I systems used in aircraf maintenance. First generation systemshad basic unctionalities and were designed or a specic job or department within a maintenance organization(whether the airline maintenance department or any third party MRO). Tese systems were usually programedin DOS and with very limited visual capabilities. As technological development in the eld o I progressed,the requirement grew or systems that could embed more unctionality; resulting in some o the complex, ullyintegrated systems used in maintenance organizations today to ensure continued airworthiness o aircraf. However,as with the Concorde ight deck, today’s systems still require employees rom various departments to enter dataand act on in ormation received through the system(s) within their organization. Tink o the maintenanceplanning process within your own organization. A system might tell you when maintenance will become due,based on the utilization o the aircraf: however, it still requires a person to tell the program which maintenanceneeds to be per ormed on the aircraf at what intervals (aircraf maintenance program) and it still requires humanintervention to plan downtime, resources, material and preparation o documents.

Currently, with I in aircraf maintenance, we can condently expect high levels o human-to-system interaction.As I applications are also used to help per orm the tasks necessary or continued airworthiness management,one can conclude that the human-to-system interaction with systems that are applied or continuous airworthinessmanagement have a vital role in ensuring continuous airworthiness. As an example, relate this previous statementback to the planning process within your organization and ask yourselves what would be the consequence i anindividual, by mistake, entered a alse interval or a particular maintenance task or a alse ‘last per ormed’ date

or a maintenance task? o urther understand the inuence o this human-to-system interaction on continuedairworthiness, we need rst to examine more closely the denitions o I systems and continued airworthiness.

WHAT ARE IT SYSTEMS IN AIRCRAFT MAINTENANCE?Actually, the term ‘I system’ is not accurate; however, it enjoys a widely accepted and understood meaning.What we are actually talking about is a two dimensional computer system in which the rst dimension offers thepossibility to digitally structure in ormation and present it in various ways or different individuals to act on inorder to per orm a particular process. Hence we are actually talking about an In ormation Services (IS) systeminstead o an In ormation echnology (I ) system. Te second dimension relates to users entering in ormation intothe digital system to start or continue a process. Te in ormation thus entered becomes part o all the in ormationprocessed by the system and, as dened by the rst dimension, presented in a structured way to other users so thatthey also know what to do.

For these systems to unction as intended our pre-requisites should exist:1. Required in ormation is available in a usable manner;2. Users know what to do when certain in ormation is presented to them;3. Users know how to enter or eedback in ormation to the system;4. Te system itsel must be available.

8/14/2019 2012 Autumn.pdf


Te rst pre-requisite is a quality and availability issue in which the priority is not whetherthe data is available but what is required to make the data available in such a manner thatthe organization can work with it. Te second and third (know what to do and know how to

eedback in ormation) involve high level decision making and per ormance and thus can onlybe addressed by procedure denitions, detailed workplace instructions and continuous training.

WHAT IS CONTINUED AIRWORTHINESS?Te European Aviation Sa ety Agency (EASA) denes continuous airworthiness as a set oeight tasks or the per ormance o which the owner o an aircraf is responsible (see… EASAPart-M –subpart-C regulations or continued airworthiness):1. Pre-ight inspections;2. Rectication to an officially recognized standard o any de ect and damage affecting sa e

operation; taking into account, or all large aircraf or aircraf used or commercial airtransport, o the minimum equipment list and conguration deviation list i applicable to theaircraf type;

3. Te completion o all maintenance, in accordance with the approved aircraf maintenanceprogram;

4. For all large aircraf or aircraf used or commercial air transport, an analysis o theeffectiveness o the approved maintenance program;

5. Te implementation o any applicable:(i) Airworthiness directive;(ii) Operational directive with a continuing airworthiness impact;(iii) Continued airworthiness requirement established by the Agency;(iv) Measures mandated by the competent authority in immediate reaction to a sa etyproblem:

6. Completion o modications and repairs in accordance with M.A.304;7. Te establishment o a procedure and policy or non-mandatory modications and/or

inspections in respect o all large aircraf or aircraf used or commercial air transport;

AUTUMN 2012 |AIRCRAFT IT MRO |WHITE PAPER: EXYN | 11

8. Maintenance check ights when necessary.In order to be able to per orm them, any aircraf owner or assigned organization must demonstrate to theregulatory bodies a capability to carry out these eight tasks by means o a procedure manual setting down howthe organization will ensure that it complies with the procedures or these tasks. Tis procedure manual is calledthe Continued Airworthiness Management Exposition (CAME). Once the manual is approved by the regulatorybody and the organization has proven that it per orms its procedures according these processes, the organizationis certied as a Continued Airworthiness Management Organization (CAMO) and becomes responsible to ensurethat the aircraf they maintain and operate are airworthy and will remain airworthy throughout the period ooperation.

HUMAN FACTOR PRINCIPLES APPLIED TO SYSTEMSSo, having established the denitions o I systems and continued airworthiness, let’s look at how they relate toeach other. Organizations engaged in continuous airworthiness management ofen apply I systems to supportthem in carrying out that responsibility. Consider, or example, keeping track o all the Airworthiness Directivesissued or the managed aircraf, the individual status o these directives and tracking all maintenance completions.Hence, the primary objective o any in ormation system used by a CAMO or MRO organization is to ensurecompliance with the eight tasks listed above.

o per orm this primary objective, the in ormation system needs its initial data, such as the aircraf maintenanceprogram, applicable airworthiness directives, components installed on the aircraf and/or utilization o the aircraf.Tis initial data is introduced to the system by either manual entry or user created data uploads and poses therst risk o human error. Secondly, aircraf specic in ormation needs to be ed to the system; or example, de ectson aircraf, per ormance o maintenance tasks and/or de ect rectication data. Entry o this actual data is again byhuman input and thereby liable to incorrect data entry. Concluding, we can identi y two stages with the potential

or human error to affect the primary objective o an in ormation system applied in aircraf maintenance orcontinuous airworthiness management:

1. Initial data entry;2. Actual data entry.

Any error made in the entry o these primary data requirements can result in the incorrect presentation o


AMOS A Story of Success“We assess AMOS as a top line product which is endeared and accepted

as a fine tool by our users,” states Air Asia

Read more about the world-class M&E software system at SWISS-AS .COM

http://www.aircraftit.com/MRO/Vendors/AMOS.aspx



8/14/2019 2012 Autumn.pdf


in ormation, leading to wrong or inadequate actionstaken by staff which can conict with ensuringcontinuous airworthiness o any aircraf.

o put this in perspective, let’s take the example oan Airworthiness Directive (AD). An AD is issuedby an aviation regulatory body, e.g. the EASA, andcontains one or more mandatory maintenance tasksor inspections to be per ormed on applicable aircrafwithin a certain time. Ofen these ADs are issued afera specic occurrence or incident where the cause o theoccurrence or incident could also be expected on otheror similar aircraf. o prove compliance with such ADs,the continuous airworthiness management organizationenters this AD and its characteristics into theirin ormation system and keeps track o the per ormanceo the AD on the applicable aircraf. However i anincorrect due date (latest possible date o compliance)or interval is entered, the in ormation is incorrectand will not represent the actual situation anymore,so cannot serve to ensure continuous airworthinessmanagement. In this example the AD process within aCAMO is used, however this principle o the possibility

or incorrect data entry exists in any situation with anysystems used by any organization.

o identi y what can cause these errors in either theinitial data entry or actual data entry, we have to lookmore closely at a widely accepted aspect o the humancondition; dened as the dirty dozen (see lef), twelve

actors that can lead to human error:

1. Lack of communication;2. Complacency;3. Lack of knowledge;4. Distraction;5. Lack of teamwork;6. Fatigue;7. Lack of resources;8. Pressure;9. Lack of assertiveness;10. Stress;11. Lack of awareness;12. Norms.

Tese twelve aspects also lie at the heart o humaninteraction with in ormation systems used orcontinuous airworthiness management or aircrafmaintenance.

WHAT CAN WE DO TO MITIGATETHESE RISKS?

o try and mitigate the risk o human error in eitherinitial data entry or actual data entry, one shouldseek to reduce the possibility o any o the above‘dirty dozen’ contributing risks rom taking place.In the matrix below various solutions are given oreach contributing risk that can be undertaken byorganizations themselves as well as system developers:


THE DIRTY DOZEN FACTORSTHAT CAN LEAD TO HUMAN ERRORLACK OF COMMUNICATIONFeatures and functionality of information systems change regularly to keep up with the pace ofefficiency demanded by organizations. Lack of communication in this respect can take place onfour levels:1. From system developer to customers, concerning release changes;2. From administrators to users within organizations, about new features or the proper use of

system functionalities;3. From users to administrators, concerning inappropriate system behavior or failures;4. From customers towards system developers, concerning inappropriate system behavior or

failures.

COMPLACENCYA signicant portion of tasks involved in entering actual data into an information system areconsidered routine, e.g. receiving materials and components into stores. However it is at thiscritical stage that actual information concerning the materials origin or even last repair/overhauldates is fed into the system. This, in turn, determines when the component has to be removedfrom the aircraft again to undergo a particular repair or overhaul. A person performing this jobcontinuously through the day is at risk of complacency, having performed the same task manytimes before.

LACK OF KNOWLEDGEInformation systems present the information to the users who enter or update information in anysystem. However if the user in this case does not know what to do when certain information ispresented to them or takes incorrect action, the presented information fails to serve its intendedpurpose. The same applies when users enter or update information in any system. If they do notknow what to enter in a certain eld or enter incorrect information, assuming it to be correct, thesystem is still fed with false data and thereby also presents false data.

DISTRACTIONDistraction can come in many forms and particularly with tasks that take a longer time to beperformed. For example, the evaluation and entry of an airworthiness directive in an informationsystem can easily take half a day to complete, during which time many distractions can arisewhich temporarily draw attention away from the task at hand and open the possibility to forgetto enter certain information or enter information in incorrect elds.

LACK OF TEAMWORKWhen it comes to using information systems it is normal for individual users to have differentlevels of skills and knowledge of the application of the system. A good example can be groupsof mechanics in which, often, younger members have a better understanding of how to entercertain data to the system. In practice, those younger mechanics perform all the data entrieswhich is then perceived as good teamwork: however, it is the opposite of good teamwork.Good teamwork would be if the person with the higher level of skills assisted and explained tocolleagues what to do when they have to enter information. This will raise the overall level ofknowledge to a common standard instead of creating a gap between the two groups – whathappens when the higher skilled person takes over all information entry.

FATIGUEMore generally, fatigue can result in incorrect or incomplete information when users perform dataentry while suffering from fatigue. Generally, fatigue reduces cognitive skills, risking the possibilityof false or incorrect data entry.

LACK OF RESOURCESResources, in this respect, can be quantied into two categories: 1) individuals required toenter the actual information into the system, 2) hardware required to operate the system. Tomaintain the ow of information from the real world to the information system, an amount oflabor time has to be allocated to data entry. If the time allocated for this is insufficient for allthe data to be entered, a back-log will build up, causing the information system to always beshort of information and unable to present all the information required for users to perform theircontinued airworthiness management tasks.

To operate any information system, hardware is required, including less visible items such asservers, network cables, network connectivity, and more visible items such as keyboards, mouses,desktops, screens, scanners, etc. Any lack of such resources can slow down information entry andprocessing, resulting in the presentation of out of date information for continuous airworthinessmanagement purposes.

PRESSUREUsers performing initial data entry or actual data entry under signicant pressure (takinginto account that pressure experienced varies per individual) are at risk of entering incorrectinformation or entering correct information in an improper manner. Either way, false informationis entered to the system and presented.

LACK OF ASSERTIVENESSEntry mistakes can occur and, when detected, can be corrected. However lack of assertiveness canarise when either the incorrect information is detected but not corrected in a timely manner orthe only action taken is the corrective action. Taking an action to correct wrong information is agood thing; however, one should also consider how the incorrect information got into the systemin the rst place and seek to prevent it from happening again. This is called preventive action.

STRESSStress is often associated with people performing their tasks under the pressure of narrowtimeframes and too much work, as already explained above. However one aspect of stress oftenoverlooked is when people are assigned to perform tasks for which they are overqualied. This iswhy it is never a solution to let better qualied staff undertake information entry and expect theentries to be correct simply because they are more skilled. These people are just as vulnerable tostress and error as their less qualied co-workers. LACK OF AWARENESSTake a department of materials buyers who all perform the same duties and tasks relatedto actual data entry in a system. Each department member is subject to human error whilstmaking data entries. Once such an error occurs and is detected, the person concerned can beinformed about it to know what to do to prevent it from recurring. However, other members ofthe department who perform the same tasks may not be aware of the error so could repeat themistake.

NORMSAlthough detailed procedures and workplace instructions exist, it is no guarantee that individualswill perform their tasks according to these norms. As soon as individuals have found a way thatgets the same end result but more quickly, that method will become generally accepted andused. That by using this unofficial norm other system functions will not perform as designed isoften overlooked as it is not part of the individual’s objective (e.g. to enter actual informationconcerning an aircraft defect without entering what is required to rectify the defect).

8/14/2019 2012 Autumn.pdf



CONTRIBUTING RISK ORGANIZATIONAL ACTION SYSTEM DEVELOPERACTION

Lack of communication • Establish regular information leaets concerningoccurred situations and what to do to preventthese in the future.

• Inform staff (either via official bulletins orclassroom sessions or announcements) of anyupcoming changes to the information system.

• Establish a reporting system that end-users canuse to report anomalies to administrators.

• Establish a clear and structuredmanner of notifying customersabout changes to theinformation system.

Complacency • Introduce double checks in routine jobs to ensurethat information is correct. • Design programs and inputsmasks in such a way that entrymistakes are reduced to aminimum.

Lack of knowledge • Perform initial trainings with all individuals.• Perform recurrent trainings to ensure individuals

are always on the latest actual status.

• Create open accessible socialcommunities that allow globalknowledge sharing.

Distraction • Establish separate “bubble” area’s which allowindividuals to work on a tasks without disturbanceor distraction (common approach in softwaredeveloping companies).

• Allow for tasks that requiremuch entry time to stagger andpause the work without losingprevious entered information.

Lack of teamwork • Introduce a ‘buddy-system’ (or as it is called in theUS Air force – wingman) to have team membersassist each other and prevent the other fromentering false data.

Fatigue • Be aware of the symptoms and look for them in

yourself and others.• Plan to avoid complex tasks when you arephysically exhausted.

• Sleep and exercise regularly.• Ask others to check your work.• If you are fatigued, take a break.

Lack of resources • Considered data entry as a vital part of anindividual’s working day, schedule time for thisand adapt your required resources and planningaccordingly.

• Ensure enough nancial capacity to invest inadequate hardware.

• Invest proportionally in the required hardware (asuperfast server alone will not do the trick!).

• Inform customers aboutall the minimum hardwarerequirements to utilize thesystem properly.

• Share experience fromcustomers related to impact onan individual’s daily work.

Pressure • Ensure the pressure is not self-induced.Lack of assertiveness • Always seek for the cause of an entry error and

try to resolve it.• Proactively seek for failure in

the program and resolve them( do not wait for customercomplaints or reports).

Stress • Determine relevant qualications associated to jobs and task and staff accordingly.

Lack of awareness • Inform all associated individuals about a certainsituation, not only individuals directly involved.

• Continuously explain and stress the objectivesof having an information system and explain theimpact of the tasks individuals are performing.

Norms • Establish a collective thinking to correct eachother.

• During continuous training explain what happensif tasks are not performed according the norm.

• Design masks in such a mannerthat it will not allow multipleways to reach the same end-result.


IDMR’s Technical Documentation ManagementSystem, InForm , has been designed to playa central role in the long-term survival andproliferation of technical documentation.InForm , written from the ground up as anairline document management system, willallow you to author and maintain virtuallyany document. Technical DocumentationManagement is now on aviation executivesagenda’s worldwide.Technical documents are the primarysource of aircraft, engine, and component

referenceInForm

ation which are constantlychanging. On-going revision’s and updates bymanufacturers, vendors and airline personneladd more complexity in controlling thesedocuments. Failing to follow manufactures,vendors, and regulatory agencies approvedmaintenance repair and overhaul procedurescan result in poor quality control or worse non-compliance nes.Without a centralized approach to TechnicalDocumentation Management, these importantdocuments are usually stored in multipleplaces, version control is lacking and in manycases different automated tools are usedto create and maintain record keeping,perpetuating a process that is extremely time

consuming and in most cases inaccurate.InForm offers a Technical DocumentManagement Solution that provides a singlerepository for storing electronic documentsreceived from outside sources such asmanufactures, vendors, and internal personal.IDMR offers airlines, manufactures and third-party maintenance providers the industry’smost technically advanced, web centric, fullycustomizable, easy-to-use, all encompassing,mission critical and affordable suite of TechnicalDocumentation Management solutions.

[email protected]

Tel: +1 888 675 4527

DOCUMENTS…MANAGED.

http://www.aircraftit.com/MRO/Vendors/InForm-eMat-eSIM.aspx



8/14/2019 2012 Autumn.pdf



IMPACT OF FUTURE DEVELOPMENTS ONTHE HUMAN TO SYSTEM INTERACTIONCurrently many changes and developments are taking place in the eld o I , so how arethese changes and developments affecting the systems applied in continuous airworthinessmanagement and existing human-to-system interaction?

o nd the answer to that question, we rst need to look at what is happening in otherindustries and our personal lives. For several years there has been a movement to digitalcommunities (Facebook, witter, LinkedIN) where interaction, collaboration and collectiveknowledge are key pillars alongside current technological developments taking place in theeld o I hardware. In another development, we are already able to per orm surgery onpatients where the doctor is on the other side o the world, operating via robotics (Howe, RD,Matsuoka, Y. ‘Robotics or Surgery’: Annual Review Biomedical Engineering. 1999, 01:213.). Or,

or a more aviation related case, Unmanned Air Vehicles (UAVs) are patrolling the middle-eastern skies while their ‘pilots’ remain seated in a U.S. compound. What does all o this haveto do with the uture o aircraf maintenance and I systems? Well, key in the previous twoexamples is something dened as, “separating the in ormation rom its arti act [purpose]”(Dhar & Sundararajan , ‘In ormation echnologies in Business: A Blueprint or Educationand Research’, In ormation System Research, 2007, 18(2)). Tis means that in ormation is, bydenition, not tied to one person, location or machine.

Te purpose in our situation would be the airline’s continued airworthiness system andseparating in our situation would mean taking data away rom the airline and providingit rom a centrally controlled in ormation system. Such a system would contain all relatedscheduled maintenance in ormation or the particular aircraf types operated by the airlineand maintenance would be controlled through this system. Part numbers, aircraf maintenanceprograms, airworthiness directives, service bulletins, check intervals, congurations,maintenance documentation and reliability programs… all o these will become centrallymanaged in ormation. Te only organization capable o controlling such a centralizedin ormation system would be the aircraf manu acturers.


Enigma InService MROSuppor ng PDF,

Automated Job Cards S1000Dand Revision Management

www.enigma.com

WhatDown me?

I . :

http://www.aircraftit.com/MRO/Vendors/inService-MRO-InService-Job-Card-Generator-InService-Revision-Manager-Enigma-3C-.aspx


http://www.aircraftit.com/MRO/Vendors/FLYdocs.aspx


8/14/2019 2012 Autumn.pdf


CLICK HERE FOR FULL SOFTWARE DETAILS AND FOR A DEMOWe can already identi y this trend in whichmanu acturers provide a ull support package with theaircraf. Evidence can be ound in the complete BoeingEdge program, the Boeing digital airline program(www.boeing.com/commercial/aviationservices/integrated-services/digital-airline.html ) and theAirbus E-solutions program. However to enable a

ull separation o in ormation rom what it has to dowe also need to look at unscheduled maintenance.Te current driver o unscheduled maintenance isthe person who identies and ags up that somecomponent on the aircraf is no longer t or operationand needs to be replaced. Usually this is accordingto a set o guidelines as stipulated in the aircrafmaintenance documentation.

Now, the challenge is to separate the in ormationrequired to determine whether a component is t oroperation rom the person. o enable this Full Real-li e Automated Communication (FRAC) between theaircraf and the central in ormation system is required.Again, we can already see this in programs such asEmbraer’s AHEAD (Aircraf Health Analysis andDiagnosis) and Boeing’s Aircraf Condition MonitoringSystem (ACMS) both systems within an aircrafwhich transmit data concerning aults and aircrafsystem health to ground stations. It is just a matter otime be ore sufficient technological developments areavailable to transmit the ull in ormation whether atire needs to be replaced or a dent is detected in the

uselage o the aircraf.Once both scheduled maintenance in ormation

and unscheduled maintenance in ormation are ullyseparated rom their purposes a second importantaspect comes into play, namely ‘I plat orms ogrowing opportunities’ (Dhar & Sundararajan ,‘In ormation echnologies in Business: A Blueprint

or Education and Research’, In ormation SystemResearch, 2007, 18(2)). Te growing opportunity

or such a manu acturer’s central continuedairworthiness in ormation system would obviously bethe integration o this central system with all otherrelevant in ormation such as ight planning, materialprovisioning, maintenance planning, manpowerplanning, acility planning and equipment planning.Tis trend is also already taking place at an airline levelwhen airlines choose to utilize a ully integrated systemor inter ace their various internal and external Isystems with suppliers.

Once we have separated in ormation rom its purposeand provided an I plat orm o growing opportunitywe can actually eliminate two o the our abovementioned pre-requisites or the proper unctioning oan in ormation system; namely:• People know what to do when certain in ormation is

presented to them;• People know how to enter or eedback in ormation

to the system.

Te consequences o this would be that engineeringdepartments, planning departments, purchasingdepartments and troubleshooters all become obsoleteas each o the activities they nowadays per orm canbe ully automated and per ormed more efficiently byautomated routines and programs centrally controlledby the aircraf manu acturer. As a result, humaninteraction with in ormation systems will be greatlyreduced and will most likely be ocused on providinginitial data to any system rom where on that systemcan unction autonomously.

Tis will also require the regulatory bodies torethink their approach to continued airworthinessregulations as the main drivers or ensuring continuedairworthiness will come under the sole control oaircraf manu acturers through computerized systems,written by human programmers and receiving initialdata inputs rom people. Additionally it will makethird party suppliers o any kind o aviation sofwareobsolete as all systems will be controlled via the aircrafmanu acturers.n


SANDER DE BREEFOUNDER AND GENERAL MANAGER OF EXSYN AVIATION SOLUTIONS

Sander de Bree is founder andgeneral manager of ExSyn AviationSolutions; focusing on engineeringand technical managementsolutions for aviation and heavilyspecialized in the eld of IT

systems for aircraft maintenance. Sander holdsa degree in aeronautical engineering with aspecialization in quality management and aviationregulations. He is a member of the Royal Dutchsociety of engineers (KIVI NIRIA) and associateto the society’s departments of aerospaceengineering and information technology.

INTERACTIVEASK THE AUTHOR A QUESTION

CLICK HERETO LEAVE YOUR QUESTION

INTERACTIVE JOIN THE DEBATE

CLICK HERETO LEAVE YOUR FEEDBACK ABOUT THISARTICLE AND START OR JOIN A DISCUSSION

w: www.holocentric.comt: +61 2 9957 3169

THE DNA OF YOUR BUSINESS ®

Why use old approaches tomarket research, implementation,

compliance and risk assessmentwhen we can ensure your programsare ON-TIME and ON-BUDGET.

Call today to discover why ourcustomers rate our approachas best-of-breed.

Moving to aModern MROSystem?

Are youconsideringor alreadyunderway

on a MajorTransformationProgram?

Compliance notwhat it should be?

t . :

http://www.aircraftit.com/MRO/Vendors/Holocentric.aspx

http://www.aircraftit.com/MRO/eJournals/eJournal/Aircraft-IT-MRO-Autumn-2012/Questions/Human-interaction-with-modern-IT-systems-in-aircraft-maintenance.aspx



http://www.aircraftit.com/MRO/eJournals/eJournal/Aircraft-IT-MRO-Autumn-2012/Reviews/Human-interaction-with-modern-IT-systems-in-aircraft-maintenance.aspx







8/14/2019 2012 Autumn.pdf


Networked MROA new paradigm for MRO resource management and its applications at Turkish Technic.Dr. Orkun Hasekioglu , R&D Projects Manager at Turkish Airlines Technic

16 |CASE STUDY: TURKISH TECHNIC | AIRCRAFT IT MRO |AUTUMN 2012

8/14/2019 2012 Autumn.pdf


THE CONCEPT OF‘Networked MRO’ is a new paradigm withwhich we are experimenting at urkish echnic; it utilizes

advanced I technologies or innovative maintenance resource management.In a sense, it is a combination o various existing technologies. We named it‘Networked MRO’ or reasons that will become clear as we proceed.

WHAT IS THE ‘NETWORKED MRO’PARADIGM?We dene a networked MRO as an MRO acility where the individualresources are nodes in a communications network and those resourcescan share in ormation with each other. A resource is, by denition, anelement that participates in the MRO processes. Examples o resources aretechnicians, tools, parts and inventory, Ground Services Equipment (GSE),aircraf, hangar slots etc. Te overall per ormance o the MRO operationdepends on how efficiently we utilize these resources. It makes per ectsense that the more efficiently and diligently we are able to use theseresources, the better will be our key per ormance indicators, such as workorder turn-around time, cost and others.

WHY IS DATA NETWORKING NEEDED?We need networking because effective resource management is easible i ,and only i , proper tracking, measurement and control o these resourcesis established. Tis is possible by means o data networking. When a workorder is placed we need to know the locations o the required tools, identi ythe technicians with suitable skill levels and determine whether they areavailable. Also, the de ects or logs opened against the aircraf along withthe most recent maintenance documents need to be accessed. All o theseprocesses running in a typical MRO acility require data communicationsand communications means networking.

BENEFITS AND OBJECTIVES:Trough the networked MRO paradigm we are aiming to minimizeinadequate resource utilizations. Considering that, on average, MROexpense or a typical airline will be 12% o total costs, even a 1% gainin utilization will be very signicant. Our most valuable resource is theoffered technician time: 60% technician time utilization (billable hoursas a percentage o actual work hours) is typical. Imagine the protabilitygain that could be achieved by raising the utilization to 80-90%. Based onour experience, lost time due to locating and retrieving tools, spare parts,current maintenance documents and GSE is one o the major contributorsto low utilization levels. Likewise overstocked inventory ties up signicantnancial resources. Te current industry average is around USD $2.5mworth o parts stored or each aircraf. In addition stocking expensesconstitute an additional 20-25%. Networking with vendors and supplychain management service providers can enable near just-in-time stockingminimizing inventory costs.

HIGH LEVEL SYSTEM ARCHITECTUREAll o the indicated resources, such as aircraf, GSE, technicians, tools, vendors and yable maintained components are parts o a very largenetwork. Te particular technologies used to establish the actual datanetworking may vary depending on the application. Nevertheless, they area part o the same network and, as a result, can exchange data.

For example, aircraf share health and de ect data through the VHFAircraf Communications, Addressing and Reporting System (ACARS) linkand transmit their locations, identity and heading through the AutomaticDependent Surveillance – Broadcast (ADS-B) transponders. Te GroundServices Equipment and technicians participate in the network through

the sensor network technology governed by the (Institute o Electricaland Electronics Engineers) IEEE 802.15.4 protocol. ool, parts and yablecomponents use Radio Frequency Identication (RFID) technology asspecied by the (Air ransport Association) A A Spec 2000 chapter 9 and(Society o Automotive Engineers)SAE 5678. Suppliers and vendors receivepurchase orders and returns quotations in compliance with iSpec 2200 andS1000D.

Figure 1: High level system architectureOne o the underlying technologies that enables and coordinates the dataexchange is the Enterprise Service Bus (ESB) which is a typical ServiceOriented Architecture (SOA) within which a number o independentprocesses can share in ormation and work together through exchangedXML messages.Conceptually, we treat all o the resources in a communications network

as separate nodes that can exchange data regarding their current status andproperties (status variables). An example o a communicating resource andits status variables is a technician communicating his or her location, skilllevel, identication and health status. A urther example is the repair toolsthat can be automatically located and their calibration schedule veried.Similarly spare parts and their maintenance history can be accessedwhile the parts are on the aircraf. Each aircraf is also a node o thenetwork. Aircraf health data and location is captured in the maintenancemanagement system via ACARS and ADS-B.Te current A A ebusiness unctional scope covers pretty much every

MRO process with which we are dealing except or the sensor networktechnology which is covered under IEEE 802.15.4 standard. urkish

echnic is a member o the RFID, traceability working group.

ABOUT TURKISH TECHNICA brie overview o urkish echnic is appropriate here to help readers visualize the scope o the networked MRO applications we are attemptingto achieve. Currently, the major part o the heavy maintenance work isdone at the our hangar sites in Ankara and Istanbul. In addition there arearound 60 specialized component repair shops covering components romengines and APUs (Auxiliary Power Units) to landing gear and avionics.At present, there are around 3,600 employees on the payroll. Tis is

predicted to increase to close to 5,000 within the next couple o years, asnew projects and partnerships are put into place. In addition to the Part145 and Part 147 certications, urkish echnic is also certied or Part 21Design Organization Approval (DOA). We cover pretty much all categories

“We dene a networked MRO as an MRO facility whethe individual resources are nodes in a communicationnetwork and those resources can share informationwith each other. A resource is, by denition, an elementhat participates in the MRO processes

AUTUMN 2012 | AIRCRAFT IT MRO |CASE STUDY: TURKISH TECHNIC | 17

o civil aircraf and component MRO including line,heavy, engine, APU and other component MROwith around 60 specialized shops. Our internationalcustomers include many airlines rom Asia, A rica andEurope.Along with these, urkish echnic has several

partnerships in the MRO sector, including, urkishEngine Center ( EC) with Pratt and Whitney orCFM56 and V2500 engine MRO, engine nacelle andthrust reverser MRO with Goodrich, Industrial Gas

urbines MRO with Zorlu Holdings and urkishCabin Interior ( CI) a partnership with AI ( urkishAviation industries) or manu acturing o cabininterior systems.

‘NETWORKED MRO’APPLICATIONS ATTURKISH TECHNICHaving summarized the general concept o the‘Networked MRO’ ramework, a ew examples rom

urkish echnic will illustrate the practical approach.

EXAMPLE 1: GSE AND TECHNICIAN RESOURCESTe rst example is GSE and technician resourcesmanagement as part o the Networked MRO

ramework. Each piece o GSE and each technician isa node in the general data network. In this case, thephysical, data link and network layers are dened bythe sensor network IEEE 802.15.4 standard.

A BRIEF DESCRIPTION OF A SENSOR NETWORK

A sensor network is a data communications networkcomposed o a large number o mobile or stationarynodes that can communicate, sense and processdata. Numerous sensor nodes capable o processingdata and communicating in ormation rom a sensoreld constitute a sensor network. Te data gatheredin the eld through the interconnected sensors iscommunicated to the outside world through a gateway

8/14/2019 2012 Autumn.pdf


18 |CASE STUDY: TURKISH TECHNIC | AIRCRAFT IT MRO |AUTUMN 2012

that is also re erred to as a data sink or a coordinator.ypically the number o nodes can be in hundreds

or thousands. Tey can be mobile or stationary andrandomly deployed. Each one o the nodes in thesensor network has sensors attached to it. Te dataobtained through the sensors can be locally processedin the node and then transmitted through the sensornetwork to the outside world. Te objective is to havea very robust network that is not affected by changesin the network topology nor the addition or removalo nodes.

Te data collected through the sensor is rst digitizedby the analog to digital converter, then processed bythe local processor and transmitted by the transceiverto the next available node. Te specic means o datarouting is dependent on the particular network protocolimplemented. A typical node can withstand years ooperation without any battery replacement and costsless than a ew dollars depending on which sensors areused. wo way communications is possible betweennodes or with the outside world.

Te sensors can measure location, motion,temperature, orce or torque, chemical properties,oxygen level etc. Te governing standard is IEEE802.15.4 that denes the physical and medium accesscontrol layers.

EXAMPLE 2: AIRCRAFT RESOURCESTe second example o the networked MRO paradigmis the aircraf resources. Again each aircraf resourceis considered a node o the network that can transmithealth data through ACARS and location, headingand ID in ormation through the ADS-B transponder.Currently almost all urkish Airlines aircraf areequipped with ACARS and ADS-B transponders.

EXAMPLE 3: TOOLS AND FLYABLE COMPONENTSTe third example o the networked MRO paradigmconsists o the tools and the yable components. Eachtool or yable component that is maintained is a nodein the network. In this case the networking technologywe use is RFID.

Figure 3: The graphical viewof the airport as viewed fromthe Graphical User Interface(GUI) of the web basedsoftware.

Figure 6: A snapshot from the actual GUI for one of the hangarinteriors. The green and grey objects are pieces of equipment trackedin real time. When these resources are clicked on, a pop-up screenindicating the name, picture and location of the equipment appears.

Figure 4: When any one item ofequipment is clicked on, the name,identication, time, speed etc. of thecurrent user of the GSE pops op onthe screen.

Figure 7: The circled parts below are sensornodes attached on engine carrying equipment.

Figure 5: An example reporting output of the networked MRO environment. In thisreport one can access usage statistics for each piece of ground services equipment.

Figure 8: Close up view of anindividual node device.

Figure 9: The received aircraft position, heading and ID data is displayed on the userinterface.

Figure 2: An aerial view of Istanbul Ataturk Airport.The shaded areas indicate the coverage of thesensor network eld within the Airport.

8/14/2019 2012 Autumn.pdf


AUTUMN 2012 | AIRCRAFT IT MRO |CASE STUDY: TURKISH TECHNIC | 19


Figure 10: Each yable component is marked with an RFID tag that is in compliance with ATA Spec 2000and SAE 5678 standards. This is the memory organization of a tag as stipulated by Spec 2000. Startingfrom the birth record of the component, all the maintenance history is stored in the tag. (Courtesy ATASpec 2000 Ch. 9)

Figure 11: At the tool shop thereare around 5000 tools and itemsof test equipment to be tracedby RFID. The metal RFID tags areattached to the metal surfacesand casings of the tool sets. Eachrack is marked by a tag so thatthe toolboxes can be associatedwith the rack locations.

Figure 12: A snapshot view from the Networked MRO GUI. Each toolcan be traced to its location on the rack and if calibration is requiredreports can be generated for tools with overdue calibration.

“The current ATA ebusiness functional scope covers pretty much every MRO process withwhich we are dealing except for the sensor network technology which is covered underIEEE 802.15.4 standard.”

20 |TURKISH TECHNIC| AIRCRAFT ITMRO |AUTUMN 2012

http://www.aircraftit.com/MRO/Vendors/TRAX.aspx


8/14/2019 2012 Autumn.pdf


20 |TURKISH TECHNIC | AIRCRAFT IT MRO |AUTUMN 2012

“…the Networked MRO paradigm summarized in this article can substantiallyimprove the efficient and reliable use of MRO resources. We think it has alreadydone so at Turkish Technic. Currently,

aircraft, GSE and tool shop components ofthe networked MRO are operational.”

DR. ORKUN HASEKIOGLUR&D PROJECTS MANAGER ATTURKISH AIRLINES TECHNIC The responsibilities of Dr. OrkunHasekioğlu at Turkish Technic includedeveloping and implementingenabling state-of-the-art MRO Technologies and capabilities. He

also serves as Chief Information Officer in charge ofthe IT processes and technologies at Turkish Airlines Technic. Orkun Hasekioglu has BS, MS (Caltech),PhD (RPI) degrees in Electrical, Computer andSystems Engineering, with a specialization in signalprocessing, communications systems and networks.Prior to joining Turkish Technic, after engaging inacademia at Caltech and RPI, Dr. Hasekioglu, hasserved in General Electric R&D Center, Schenectady,NY, as a research engineer; Moren Communicationsas Chief Technology Officer; CHEMI Inc as VicePresident responsible for product development; andAIT Inc, as Vice President and later on as Presidentand partner. At AIT, an engineering R&D andconsulting services company, his team was involvedin the design, analysis and testing of gas turbineengines among other areas of research.

ABOUT TURKISH TECHNICFrom its existing facilities at Istanbul Ataturk International Airport, Turkish Technic isprimarily the provider of maintenance, repair and overhaul operations to Turkish Airlineseet: it also provides services to various customer airlines from Turkey and surroundingcountries.

Based on the experience accumulated within the rm’s existing technical facilities, thedeveloped and well-qualied labor force, the strategic location and increasing marketdemand, Turkish Technic has set up a new MRO (Maintenance, Repair & Overhaul)facility. The new facility will be located at the Sabiha Gökçen International Airport(around 70 km’s away from the existing facilities located at Istanbul Atatürk InternationalAirport) on an area reserved for the development of an international MRO center. Thegeostrategic location of the new facility will enable the new maintenance center toserve European, Asian, North African and Middle Eastern MRO markets, as well as the Turkish market.

The new international maintenance, repair and overhaul center project and all theinvestments by Turkish Technic within Sabiha Gökçen International Airport are named asHABOM Project (Havacılık Bakım Onarım ve Modikasyon Merkezi or, in English, AviationMaintenance, Repair and Overhaul Center).

Services offered by Turkish Technic include: Component Services, Aircraft Services,Engine / APU Services, Engineering Services, Training Services and AOG. Turkish Technicpartnered Pratt & Whitney Global Service Partners to open a new, high-technology andenvironmentally efficient CFM56 and V2500 engine overhaul facility in Istanbul in 2009.

INTERACTIVEASK THE AUTHOR A QUESTION

CLICK HERETO LEAVE YOUR QUESTION



Figure 13

Figure 14

We also developed a separate application that runs on handheld RFIDreaders. Using this application the cabin interior and emergency equipmentsuch as li e vests, oxygen generators and oxygen tubes can be tracked.A reporting screen displays components that are unavailable, incorrectlylocated or with overdue calibrations. We have applied this to one o ourA320 aircraf. Our Part 21 certication department is in the process ocompleting the necessary paperwork be ore we extend this application tothe other urkish Airlines aircraf. In this example, typical off-the-shelRFID readers are used. However, the RFID tags are specialized to aircrafmaintenance.

EXAMPLE 4: ELECTROPLATING SHOPWe also consider the shops as part o the networked MRO paradigm.Te status o each electroplating bath including the component currently

in there, the operational variables such as current, duration pH level, ionconcentration and others are monitored and controlled remotely.

CONCLUSIONWe believe the Networked MRO paradigm summarized in this article cansubstantially improve the efficient and reliable use o MRO resources. Wethink it has already done so at urkish echnic. Currently, aircraf, GSEand tool shop components o the networked MRO are operational. Work iscontinuing on the other important components o MRO resources such astechnicians, suppliers and yable components. Te rate o completion willobviously depend on the amount o the development resources allocated tothe project in the coming months.We also assist other MROs and airlines to implement the technologies,

hardware and sofware involved in this concept. I you would beinterested to know more, please do not hesitate to drop me an emailat [email protected]. n

http://www.aircraftit.com/MRO/eJournals/eJournal/Aircraft-IT-MRO-Autumn-2012/Questions/Networked-MRO.aspx




http://www.aircraftit.com/MRO/eJournals/eJournal/Aircraft-IT-MRO-Autumn-2012/Reviews/Networked-MRO.aspx







8/14/2019 2012 Autumn.pdf


http://www.aircraftit.com/MRO/eJournals/eJournal/Aircraft-IT-MRO-Autumn-2012/Questions/How-I-see-IT.aspx

http://www.aircraftit.com/MRO/eJournals/eJournal/Aircraft-IT-MRO-Autumn-2012/Questions/How-I-see-IT.aspx

http://www.aircraftit.com/MRO/eJournals/eJournal/Aircraft-IT-MRO-Spring-2012/Reviews/How-I-see-IT.aspx

8/14/2019 2012 Autumn.pdf


22 |WEBINARS |AIRCRAFT IT MRO |SUMMER 2012

PAST WEBINARS: View Video Recordings of our Live Software Demonstration Webinars at ABuild your own MRO Software Demo Webinar Library. Search through and sign up to view the convenient video recordings of all previous Live MROSoftware Demonstration & Masterclass Webinars at the following link: http://www.aircraftit.com/MRO/Webinars/Past.aspx. This exceptional video library contains recordings of Live Software Demonstrations and Masterclasses from the following major IT Vendors: TRAX,Swiss-AS (AMOS), Enigma, Rusada, Mxi Technologies, Gen2Systems, Ramco Systems, Aerosoft Systems, 2MoRO Solutions, Lufthansa Technik (manage-m),AV-BASE Systems, plus more. An outline of four of the recent Webinar Recordings can be seen below:

Mxi Technologies MaintenixSoftware Demonstration(including iPaddemonstration) Webinar

7th June 2012

n SESSION OVERVIEW Sign up for this recording and JoinMxi Technologies for a Webinar whereattendees will learn more about thelatest MRO software technologiesavailable to the industry with aspecial focus on Advanced Aircraft,Integrated Planning, and Mobility(including a live iPad demonstration)complemented by a live software

demonstration of the industry leadingMaintenix software solution andcustomer case studies.

INTERACTIVEVIEW WEBINAR DETAILS

SIGN UPTO VIEW THEWEBINAR RECORDING

Live Maintenance &Inventory Control SoftwareDemonstration Webinar26th July 2012

n SESSION OVERVIEW Sign in to view this Webinarrecording and Join AV-BASE for a livedemonstration of WinAir Version 6Maintenance and Inventory ControlSoftware solution. You will be takenon a tour of an industry leadingMRO software solution and its richfunctionality covering different aircrafttypes and assemblies, production,and process costs. Also, you’ll see howreliability can be tracked and dataimported while maintaining integrity

and security.The software tour will cover:Programs (Maintenance Templates,Inspections & Checks, Components)Planning (Maintenance Forecasting/Scheduling, Materials Forecast),Production (Work Orders, Tasks) Records(Technical Log-book, Materials Tracking)and more.



http://www.aircraftit.com/MRO/Webinars/Mxi-Technologies-Maintenix-Software-Suite.aspx



http://www.aircraftit.com/MRO/Webinars/Live-Demo-of-WinAir.aspx













8/14/2019 2012 Autumn.pdf


AUTUMN 2012 |AIRCRAFT IT MRO |WEBINARS | 23

About the Live Software Demonstration Webinar RecordingsWhether you missed them the rst time around, need to refresh your understanding of available systemsbefore making a key decision or if you are building a reference portfolio of relevant knowledge, thesepast webinar recordings will add vital market intelligence to your established professional skills. They’llimprove and sharpen your awareness of available solutions and add to your knowledge store. You’llgain an overview of the major MRO software systems on the market today, from the world’s leading ITVendors, and all at a time and a place compatible with your busy schedule. Each demonstration lasts 1

hour, providing airlines, aircraft operators and MROs with the perfect introduction to each MRO softwaresolution demonstrated.

How it works:• Visit: http://www.aircraftit.com/MRO/Webinars/Past.aspx• Use the scroll option or view the details of the latest recorded sessions on the right and select a

Webinar recording you would like to view.• Next click ‘Register for Recording’ and enter your details.• Once approved the video le will appear in your Member’s Area at the Aircraft IT website.

• You can then view the Webinar recording as many times as you wish, share it with your colleagues andretain it as part of your own market intelligence reference library.

MRO SoftwareImplementation MasterclassWebinar Recording9th August 2012

n SESSION OVERVIEW Sign up to view this WebinarRecording and join Holocentric forthis Masterclass Webinar: ‘SuccessfulMRO Software ImplementationProject Management’. Already usedto great effect by Qantas, CathayPacic and Icelandair, you will learnhow Holocentric’s methodHOLOGYdelivers on-time, on-budgetimplementations of even themost complex software solutions.During the Webinar you will learnhow to manage major softwareimplementations from pre-requestfor tender (RFT) stage to go-liveby understanding the complexityinvolved and managing multipleproject deliverables and stakeholders.

iPad in MRO and LiveSoftware Demonstration ofFleetCycle Webinar Recording2nd August 2012

n SESSION OVERVIEW Sign up to view this WebinarRecording and Join EmpowerMX todiscover, through a live demonstrationof their FleetCycle Software Suiteof Applications, how using an iPador tablet device at the point-of-maintenance can bring real value toMRO. The Webinar takes you on alive tour of an industry leading MROsoftware solution (FleetCycle) to seehow it can also help to optimizeaircraft maintenance downtime bydriving cost reductions, reducinghangar cycle time and increasingreliability and safety, so that aircraftare available for maximum time inrevenue service.





24 |FEATURE|AIRCRAFT ITMRO |AUTUMN 2012

24 |VENDOR JOB CARD| AIRCRAFT IT MRO| AUTUMN 2012

http://www.aircraftit.com/MRO/Webinars/Live-FleetCycle-Demo-Webinar.aspx



http://www.aircraftit.com/MRO/Webinars/Live-Software-Demo-Holocentrics-MRO-Business-Management-System.aspx









8/14/2019 2012 Autumn.pdf


8/14/2019 2012 Autumn.pdf


26 |WEBINARS |AIRCRAFT IT MRO |SUMMER 2012

Upcoming Live Software Demonstration Webinars at www.aircraftit.comNovember will bring great opportunities for readers to attend programs covering two of the leading MRO software solutions on the Market today.If you need to know more about MRO analytics and planning and/or maintenance management at all levels, you’ll save a great deal of time andgain a lot of what you’ll need to know to inform a good decision by simply attending these two informative webinars.

n 1 NOVEMBER 2012 n DURATION: 1 hour plus Q&A.n SESSION 1: 06:30 am GMT/UTCn SESSION 2: 15:00pm GMT/UTC

SIGN UP FORthis Webinar and get involved in a live demo and Q&Asession o FLYdocs, the ground breaking and industry leading RecordsManagement and electronic Lease Return System.

FLYdocs is a highly interactive eature rich system designed to make yourworking day easier. I your organisation could benet rom having highlyadvanced access to your own documentation in a multitude o ways, youneed to see and experience FLYdocs. I you are spending ortunes in latereturn ees when redelivering aircraf, then you need to see and experienceFLYdocs – the world’s rst ully electronic Lease Return system.Join us on Tursday 1st November 2012 to enjoy a live demo o

FLYdocs….you’ll be glad you did.

AGENDAFLYdocs system overview, to include:• Records Management Overview;• Data Input [Scan-at-Source/ Batch Input/ e-data/ e-documents];• Interactive Functions [Repair Mapping/ Assembly Management/

electronic approvals];• Lease Returns;• Te uture.

WHO SHOULD ATTEND?Tis webinar is ideal or airline/ MRO engineering personnel working inany department within or related to engineering on a day-to-day basis.

MORE ABOUT FLYDOCS….FLYdocs can co-ordinate and manage the scanning o records, indexingand tagging as well as many other highly advanced and automated eaturesdesigned to bring your records to li e in an intelligent way to give thebusiness the type o real time unctionality not available in other morebasic ‘read and retrieve’ type records management systems currently in themarketplace.We work together with clients as equal parties with common goals, solving

problems and pushing boundaries along the way throughout our workingagreement, during which FLYdocs will deliver company-wide benets inAircraf Re-deliveries, Records Management, Aircraf Management, RepairManagement, Engine Management, Gear Management, APU Management,Airworthiness Management and much more.

Live Record Management and ElectronicLease Return Software Demonstration

INTERACTIVE JOIN THE WEBINAR

CLICK HERETO VIEW FULL DETAILS AND SIGN UP FOR THIS FREE WEBINAR

http://www.aircraftit.com/MRO/Webinars/Live-FlyDocs-Software-Demo-Webinar.aspx




8/14/2019 2012 Autumn.pdf


AUTUMN 2012 |AIRCRAFT IT MRO |WEBINARS | 27

Sign up to FREE live online software demonstrations for a perfect introduction to the world’sleading MRO Software vendors and to learn how they can assist and add value to your operations

n 15 NOVEMBER 2012 n DURATION: 1 hour plus Q&A.n SESSION 1: 06:30 am GMT/UTCn SESSION 2: 15:00pm GMT/UTC

SIGN UP FORthis Webinar on the 15th o November and join Commsofor a live sofware demonstration o OASES, their extremely popular MRO /

M&E sofware solution or airlines and third party MROs. You will be taken ona tour o the different modules and the rich unctionality the sofware provideswith a particular ocus on the Continuing Airworthiness, Planning, Production,Line Maintenance and Commercial Modules.Tis Webinar will provide you with the great chance to see a high-level

review o this industry leading sofware solution and see why OASES is usedby over 50 companies worldwide. You will see that OASES is an extremely costeffective solution and is suitable or all sizes and types o airlines and operatorsand 3rd party maintenance providers.Commsof would welcome your attendance at one o our Webinars tosee how OASES could help your organisation enjoy the benets that are

already being seen by our current customers. During the one hour sessionwe will demonstrate some o the unique and innovative eatures o OASES,so you can see why more and more organisations are selecting it overcompeting products.

Since the very beginning o the development o OASES we haveconcentrated on providing a comprehensive solution which is easy toimplement and also easy or the users to work with. OASES allows you toreplace many older or bespoke systems and cost effectively manage yourprocesses in as single application. By bringing all these systems togetherit enables better sharing o data and greater consistency to be maintained.All o these things allow managers to concentrate on managing the reallyimportant activity o maintaining aircraf, knowing that OASES is helpingyou to achieve the business aims.

WHAT YOU’LL LEARN DURING THE WEBINARTe ollowing are some o the points we’ll cover during the session:• 50 direct customers worldwide – who uses OASES?• 7 new customers so ar in 2012 – why do they select OASES?• Worldwide 24/7 customer support – how is it provided?• Continual system development – why is it important?• Integration, visibility & control – why use OASES?

AGENDA• General introduction to Commsof and the OASES product;• System demonstration – OASES overview

(download datasheets rom www.commsof.aero);• Core module;• Continuing Airworthiness module;• Planning module;• Production module;• Materials module;• Line Maintenance module;• Commercial module;• Detailed process demonstration – AD/SB control.

WHO SHOULD ATTEND?Airline and MRO staff who are evaluating systems, considering the replacemento their current system or who have a system and would like to see a differentapproach.

Live MRO / M&E SoftwareDemonstration Webinar of OASES

INTERACTIVE JOIN THE WEBINAR

CLICK HERETO VIEW FULL DETAILS AND SIGN UP FOR THIS FREE WEBINAR

28 |IT’S PERSONAL| AIRCRAFT IT MRO| AUTUMN 2012

http://www.aircraftit.com/MRO/Webinars/Live-MRO-Software-Demo-of-OASES.aspx




8/14/2019 2012 Autumn.pdf


| | |

BACK IN EARLY1993 I got my rst introduction to planningcomplex engineering projects. I was with a major airline operating

747s and the Pylon mod and section 41 modications had just beenreleased. Te acility had been given a target o achieving 1 millionman-hours per year and we hadn’t written a single instruction or the shopoor, let alone worked out how it was going to be achieved.At our disposal were three computer systems and the technical manuals to

achieve the job, a situation amiliar to most, I’m sure. Te computer systemswere the ERP (Enterprise Resource Planning), a technical authoring systemand a piece o sofware or project planning. Te challenge was to turnengineering instructions into a streamlined series o steps that would recordhours and parts usage and help orecast completion against the plan. Whilstconsiderable effort was put into planning both the work and the disposal oparts, the actual execution o the work to the plan was not that difficult, andthat was down mainly to the act that it was a prescribed, repeatable serieso events that could run almost independently o the main overhaul o theaircraf. It wasn’t a small job, it required the re-engineering o all our pylonsand mounts and accounted or several thousand man-hours and severalhundred individual sign offs. But, it was predictable.However, overhauling aircraf, as we all know, is not such a prescribed

activity; is it? Keep that thought or now.With a large department o engineers and access to manu acturer and

airline documentation we wrote task cards, we allocated parts or pre-loadand we embedded diagrams to boost productivity. And remember, all thiswas back in the early 1990’s.Next on the list was to tackle the aircraf check as a whole. Now, Boeing

used to code their task cards with letters to indicate tasks that could beachieved in parallel and tasks that had to be completed prior to others, inseries. Tat’s great, but not so great when you have work packs with 2,000 ormore tasks. Planning down to task level requires an aw ul lot o research andan aw ul lot o maintenance – remember, back in those days, programs werestill (Maintenance Review Board) MRB 2 derived and so groups o taskswere airly stable and, as such, ‘what’ was done and ‘when’ was equally stable.As MRB 3 programs began to emerge, gone were B checks and major checksand in came individually controlled tasks (I am o course excluding sampling,hard time and corrosion program tasks rom this generalisation). But back

Plan the work or work the plan?Grouping tasks logically together, explains Tim Alden , Commercial Director at Rusada, means fewer individualsteps and better oversight of the whole process

I T ’ S P E R S O N A LAn occasional series with insights into the experiences that shaped today’s experts and their thinking. Every now and then, we all wonder howsomebody came to the understanding for which we know them today. From time to time, we’ll invite the experts to share their own professionalbackground with Aircraft IT readers and to tell us how it inuenced their outlook today.

then, we embarked on looking at linking tasks together.It was a complete nightmare; investment in planning aroutweighed the benet in work throughput on the shopoor or two very simple reasons:1. No two maintenance visits were ever exactly the

same because o that group o separately scheduledtasks or hard time, CPCP (corrosion prevention andcontrol program), SI etc., each o which inuencedother inspection tasks and, more importantlygenerated the second item;

2. De ects: these little inconveniences were not part othe plan; sure you can estimate the areas that youthink might generate de ect work but it is not untilthat aircraf is surrounded by staging and expensivebits o kit have been removed, torches switched onand sealant scraped away do you really discoverwhen that aircraf is expected to depart.

For a start, let me expand a little on item 1. Say youhad gone down the route o linking ten tasks in a smallgroup. On aircraf A, it was ne, worked a treat: criticalpath? No problem: milestones? Here you are boss.In comes aircraf B with a different mod state, and

out goes task number seven, let’s say. But, task numberseven used to be the predecessor o tasks numbereight and nine. In a static project management system,looking or tasks, now you have a broken link and allo a sudden what you planned to do on day three getsloaded on day one. Now, i you are lucky, out o 2,000tasks, you spot these little breaks, i not, your resourcerequirement very quickly goes very strange.Now let’s think some more about item 2. Yes, most

systems either prescribe or at least allow you to enterthe number o the routine task you were working onwhen you ound the de ect but how many then ask theengineer which task or tasks out o 2,000 cannot bestarted until that de ect has been completed? So again,planning down to task level is a burden.Did we come up with a solution? Well, the answer is

yes; but I will return to that.Roll orward a couple o years and I nd mysel with

a cargo airline that also has a reasonably success ulMRO business. Tis time however, the team is ahand ul o guys doing many things, the aircraf arenot tier one supported, the customer base is wide and varied, and source documentation is restricted only tothe paperwork or microche tapes (remember those?)

AUTUMN 2012 | AIRCRAFT IT MRO| IT’S PERSONNAL | 29

8/14/2019 2012 Autumn.pdf


| | |

supplied with the aircraf: it was a very different worldwhere variation was the norm. Planning down to tasklevel in this organisation wasn’t just a burden, it wasdownright impossible with the lead times and availability

o in ormation. I decided the best solution would be toexplore the solution that we came up with at the airline.Overhauling aircraf isn’t a prescribed process – really?

O course it is… that aircraf lands; you do pre hangarchecks; you dock the aircraf, take it apart, inspect, x,put it back together, power it up, unction it, push itout and then send it on its way. Start to analyse thata bit urther and break it down by system or area andyou begin to see a logical ow o work. It occurredto us, then, that it makes sense not to plan individualtasks; but small groups o individual similar tasks didmake sense. In reality, teams or individuals working onaircraf tend to tackle a group o tasks at the same timebased on two actors,1. ype o work being undertaken at the time, such as

removals, unctions or…2. … availability o the aircraf (in terms o physicalaccessibility, system status etc.)

When you start to think in this manner, the sequenceo events becomes more prescribed; the amount owork involved in each o these groups just varies withthe type o maintenance visit being planned. So, we

created links between these groups and developedalgorithms to import the ERP work order into thesegroups and allowed the planning sofware to displaythe critical path o the check. Where ‘groups’ were notutilized as part o a maintenance process, those groupscontained no hours but the logic o progression anddependence remained. De ects were given their owngroups and, as de ects were raised, the dependantgroups delayed accordingly. Altering the durationsaffected the resultant capacity requirements. Restrictingthe capacity altered the durations.

As with all new systems it was initially met withscepticism. However, the rst time the output date othe aircraf was agged as soon as a number o de ectswere raised in a particular area o the aircraf onnight shif prior to the daily progress meeting, morecredence was given to the system. Te same systemworks regardless o the source o the data – group jobs

together by code and apply the logical plan.Tis method was applied or several years and, to my

knowledge, is still employed in the airline to this day.I have moved on but I still come up against the desireto plan aircraf maintenance. In my current role I seemany RFI’s and I meet many different types o aviationorganisation and I’m still asked to provide solutions tohelp plan down to task level. Why?

Finally, here’s another consideration to add into themix. oday I was at a service centre, an aircraf wason check and the maintenance visit accounted or nomore than 300 tasks including de ects. Te check wasphased and groups o tasks were used to show progressagainst plan. Ten an expensive part that should rotatesuddenly stopped rotating with devastating results. Telead-time or replacement is ve days. Te estimate

or replacing the item is perhaps only 40 man-hours.Would a system that looks just at man-hour content ina group o work cater or the act that the work is noweffectively suspended due to ‘waiting or spares’? Do Ihave a plan? O course I do. What is it, well now, thatwould be telling wouldn’t it. n

The challenge was to turn engineering instructions into a streamlined series of steps tharecord hours and parts usage and help forecast completion against the plan


Flexible

Agile Powerful

Experienced raising the bar - exceeding expectations

Envision™The comprehensive MRO IT solution

keeping aircraftFlying

[email protected]

+41 21 533 03 34Adaptable

TIM ALDENCOMMERCIAL DIRECTOR, RUSADAAfter leaving the Royal Air Force where he worked mainlyon the venerable VC10 as an aircraft technician, Tim joinedone of the world’s leading airlines and trained to work onthe Boeing 747. It was here that he changed career pathto become more involved with technical authorship andplanning and putting practical engineering knowledgeinto the execution of technical work. Moving on from theairline he took up the post of Planning Services manager

for a cargo airline and MRO facility expanding his airframeexperience to all Boeing types and regional Airbus aircraft.His next move was to consult on end of lease hand-backs,VIP aircraft management and business transformationswith a specialisation in realising the potential of IT systems. This work finally led him into Rusada where he hasmanaged projects, regional operations, bid campaigns andthe pre-sale and marketing roles.



30 |TENDERS |AIRCRAFT IT MRO |AUTUMN 2012

http://www.aircraftit.com/MRO/Vendors/Envision-Professional.aspx

http://www.aircraftit.com/MRO/eJournals/eJournal/Aircraft-IT-MRO-Autumn-2012/Reviews/Plan-the-work-or-work-the-plan.aspx






http://www.aircraftit.com/MRO/Vendors/commsoft.aspx


8/14/2019 2012 Autumn.pdf


MRO Software Tender UploadAircraft IT website MRO Software Tender Upload function puts yourrequirements in front of all the leading MRO IT Vendors.

THE AIRCRAFT ITender Upload unctionallows Airlines, Aircraf Operators and MROs

the opportunity to send their sofware requirements to30+ o the world’s leading MRO I Vendors at the clicko a mouse. It’s all o a piece with Aircraf I ’s missionto put readers in ront o as many opportunities aspossible to maximise their pro essional effectiveness;this time by linking to other pro essionals with a proventrack record o matching complex requirements witheffective sofware solutions.

Whether you are looking or ull end-to-endModular Maintenance & Engineering ManagementSofware, ERP, Fully Integrated MRO sofware, DigitalDocumentation Management solutions, Supply ChainManagement Sofware, Document Scanning Solutions,or something more, this ender upload eature willallow you to send your requirements to all the major IVendors at the same time... and it’s not rocket science!In act, it couldn’t be easier.


Hexaware is a niche, focused IT Solutions and Business

Process Outsourcing Company providing end-to-end

system integration and Technology services to its Travel and

Transportation customers. With annual revenues of USD

230M for FY 2010, Hexaware has a global workforce of

around 8300 consultants working across disparate domain

and technologies. Hexaware with its strong experience invarious business functions in MRO and Technical

Documentation domains along with specialize services in

Portfolio Analysis, System Selection, Implementation,

Custom Development and Maintenance Services, Legacy

Modernization, Upgrade and Migration Services, Business

Intelligence / Analytics, Infrastructure Management Services

(IMS) and Quality Assurance and Testing Services. www.hexaware.com

Your PreferredIT Solution & Business ProcessOut-Sourcing Partner for the future

Your PreferredIT Solution & Business ProcessOut-Sourcing Partner for the future

HERE’S HOW IT WORKS:• Visit the ender U pload page at the Aircraf I

MRO Website by clicking here .

• Login below with your Aircraf I Membershipdetails. I you are not a member click on sign upand enter your details — it is ree to join. I youare already logged in click on ‘Upload ender’below.

• Fill in the ender Upload orm and upload aPDF document o your requirements. Under the‘Sofware ype’ section, which ever box you ticksends your ender to all the I Vendors in thatsection o the Aircraf I website.

• Click ‘Upload ender’ and your in ormation willbe sent to the key contacts at the I Vendors.

Once the ender has been uploaded the I Vendorswill very soon send you details about their sofwareand product solutions that would be suitable toaddress your requirements.

SEND YOUR MRO SOFTWARE REQUIREMENTS TO THE FOLLOWING IT VENDORS:

http://www.aircraftit.com/MRO/Vendors/Integration-Partner-for-Aviation-MRO-Technical-Documentation-Systems.aspx

http://www.aircraftit.com/MRO/TenderUploadInfo.aspx




8/14/2019 2012 Autumn.pdf


8/14/2019 2012 Autumn.pdf


CASE STUDYMuch more than a new EFB

Wolfgang Sperber, Administrator EFB andOperations, AeroLogic and Jürgen Gläser,Product Manager, T&A SystemeSpeaking a common languageDouglas Bernie, Manager, Airline Operations IT, Air Canada

WHITE PAPERSFuel management:

a piece of cake or an art?Gesine Varfis, Managing Consultant at Lufthansa ConsultingIntegrated systems or integrateyour systemsIngunn Ingimars, IT Consultant at Aviation42

PLUS…The World according to IT & Me!

There’s a reason why consumer software is popand gets used – designers take note! VENDOR FLIGHT LOG:Niall O’Sullivan shares with us what has madand continues to make Arconics work

…AND…The Aircraft IT Tenderupload functionality

Interested in IT systemsfor Flight Operations?Click here to read AircraftIT Operations eJournal.

Click here to subscribe for free now to reserve your copy

iPAD EFBSAlask a Airlines introduces iPad

technolog y to its task s and users

H TM L5Standardising standards?

E TS SECO ND TRADING P ERIO D What will it do: what must you do?

FAA d e n e s a n EFB Wha t i t is a nd

wh a t i t isn ’ t

White Pape rs: FAA, A viation42, ETSveri cation. Case Stu dy: Alaska Airlines. Ven dor Fligh t Log: A viaso.Bangkok Conference pre viewed

PLUS: The World according to I T& Me, News, Webinars, Operations So ftware Director y and Dictionar y o f Acron yms…

V1.6 • SUMMER 2012

Contact us for further details visit: www.aircraftIT.com,email: [email protected] call +44 1403 230 700 / +44 1273 700 555

AUTUMN 2012 |AIRCRAFT IT MRO |SOFTWARE DIRECTORY | 33

http://www.aircraftit.com/Operations/eJournals.aspx

http://www.aircraftit.com/Operations/eJournals/Sign-Up.aspx

http://www.aircraftit.com/Operations/eJournals/Sign-Up.aspx

http://www.aircraftit.com/Operations/eJournals.aspx

8/14/2019 2012 Autumn.pdf


Pureplay, BoB and ERP MRO Solutions2MORO SOLUTIONSW: www.2moro.comT: +33 (0)559 013 005 (EMEA & Asia)T: +001 514 861 8686 (Americas)E: [email protected] formed: 2004, Office Location: France (HQ) and CanadaName of Product Marketed

• Aero One®, Aero-Webb®, BFly®Number of Modules ........6Five Key Business/Software Areas

• Fleet Management• Technical Referential Management• Maintenance Forecasting• Inspection, Sentencing, Workbench• Conguration ControlCreated in 2004, 2MoRO Solutions is an innovative company dedicated to software development for theAerospace & Defense market (operational and R&D needs). We are located in America and in Europe. Oursolutions are operated in 17 countries. We provide three high value products: Aero-One®, Aero-Webb®,BFly®. We have partnership with the world best of class ERP and PLM software providers, SAP® and PTC®. Ourproducts are fully integrated with ERP offering cross functionalities: Accounting, Financials, Sales, Purchasing, Operations, Inventory & Distribution. We offer specic A&D functionalities: Fleet Management, TechnicalReferential Mgt, Maintenance Forecasting, Maintenance Execution, Inspection & Sentencing, CongurationControl, CRM & CSM.

Click Here for Software Details

Click Here to Request Private Demo

ADSOFTWAREW: www.adsoftware.frT: +33 (0)4.50.89.48.50E: [email protected] formed: 1998, Office Location: France, Thailand, South Africa, BraName of Product Marketed

• AIRPACKNumber of Modules ........6

Five Key Business/Software Areas• AIRTIME - Fleet management & CAMO• AIRSTOCK - Inventory control & Logistic• AIRDOC - Documentation management• AIRSTAT - Reliability and statistic reports• AIRWORK - Time Tracking SoftwareADSoftware has developed an integrated eet management system and logistic package caThis 6 modules system replies to the needs of aircraft and helicopters operators, as well as centres. It meets all requirements in terms of functionality, traceability, performance, aviatioregulations. Today, ADSoftware counts more than 45 clients worldwide. The strength of ADsimplicity of its products; they are Microsoft Windows® ready, Web-enabled, available in vand a complete training can be done in just ve days. The company also provides a 24/7 osupport and extremely competitive pricing conditions.



MRO Software DirectoryKey ‘at-a-glance’ information from theworld’s leading MRO software providers.There are three recognized categories of MRO software solutions:1) Pure-play MRO solutions also known as Best of Breed (BoB)2) Enterprise Resource Planning (ERP) Solutions3) Specialist Point SolutionsSoftware solutions assigned to categories 1 & 2 offer a complete end-to-end MRO solution for airlines, MROs and aircraft operators and meetmost business system requirements for MRO facilities and airlines ofany size seeking a new MRO software solution or looking to replace orrenew an existing one.

Pure-play systems are designed specically for the aviation MROindustry and typically offer a complete solution to t with the highlyregulated nature of the industry. ERP MRO Solutions are part of acomplete end-to-end enterprise wide software package and allow forextended capability with other systems such as Finance and HumanResources.

Specialist Point solutions are MRO systems that are particularly strongin certain niche areas and usually complement the pure-play solutions.

For ease of reference the directory below is divided into two sections:Pure-play and ERP MRO Solutions; and Specialist Point Solutions


Looking to make your Aircra Returns really smoothand hassle free? Looking to manage your documents properly?Looking to enjoy incredibly advanced so ware to manage it all?You need FLYdocs. The most advanced aviation documentintelligence system in the world. Accept no other.

e [email protected] +44 (0)121 351 6563www.ydocs.aero

34 |SOFTWARE DIRECTORY | AIRCRAFT IT MRO |AUTUMN 2012

http://www.aircraftit.com/MRO/Webinars/2MoRO-Solutions/Private-Demo.aspx


http://www.aircraftit.com/MRO/Vendors/ADSOFTWARE-MRO-Suite.aspx

http://www.aircraftit.com/MRO/Webinars/ADSOFTWARE-MRO-Suite/Private-Demo.aspx



http://www.aircraftit.com/MRO/Vendors/commsoft.aspx


http://www.aircraftit.com/MRO/Webinars/ADSOFTWARE-MRO-Suite/Private-Demo.aspx

http://www.aircraftit.com/MRO/Vendors/ADSOFTWARE-MRO-Suite.aspx


http://www.aircraftit.com/MRO/Vendors/2MoRO-Solutions.aspx

http://www.aircraftit.com/MRO/Vendors/Aero-One-Aero-Webb-BFly-.aspx

8/14/2019 2012 Autumn.pdf


ADT APPLIED DATABASE TECHNOLOGY W: www.adbtech.comT: +1 (425) 466-5013 +1 (614) 377-9644E: [email protected] formed: 1992, Office Location: Bellevue, Tampa USA; Istanbul, TurkeyName of Product Marketed

• Wings NGNumber of Modules ........14

Five Key Business/Software Areas• Fleet Management• Maintenance Engineering• Material Management• Production Planning• Labor Collection, BillingAPPLIED DATABASE TECHNOLOGY (ADT) is a professional services and software development rm that providesMRO software solutions for aircraft operators as well as aircraft repair and overhaul organizations. Ourcommitment to this business segment is proven with our software package, WINGS, designed specically forthe aerospace companies. ADT has been in the software business since 1992 and built an excellent customerreference base. Our rst priority is always customer satisfaction thus we have obtained 100% customersatisfaction since 1992. ADT has a proven record to develop reference accounts in the Aviation industry alongwith other high technology companies which are considered to be leaders in their elds.



AEROSOFT SYSTEMS INC.W: www.aerosoftsys.comT: +1 905.678.9564E: [email protected] formed: 1997, Office Location: Mississauga,Ontario,Canada; Miami,FL,USA; AustriaName of Product Marketed

• DigiMAINT, DigiDOC, WebPMI/DJMNumber of Modules ........5Five Key Business/Software Areas

• Maintenance and Engineering Management• Digital Document Content Management• Business Intelligence Reporting• Business 2 Business transaction interface• Interface to Financials / Flight OperationsAeroSoft Systems Inc. is unique in MRO/IT, born in 1997, out of aircraft OEM digital document systems and theevolution of ATA iSPEC2200 and SPEC2000 standards. AeroSoft has two distinct MRO/IT products: DigiMAINT andWebPMI sharing a common set of optional modules for BI, B2B, Finance and Flight Operations, plus DigiDOC, astate of the art digital content management system. AeroSoft has the unique expertise to integrate DigiDOC withany competitive MRO/IT system. AeroSoft’s strategic partners include Hexaware Technologies Inc. who are jointlygoing to market internationally offering large IT capacity at competitive rates.



AV BASE SYSTEMSW: www.avbasesystems.comT: +1 519-691-0919E: [email protected] formed: 1997, Office Location: Mississauga,Ontario,Canada; Miami,FL,USA; AustriaName of Product Marketed

• WinAir Essentials; WinAir Express; WinAir Pro-SQL; and WinAir EnterpriseNumber of Modules ........5Five Key Business/Software Areas

• Complex Maintenance Programs / Conguration Management• Aircraft and Internal Shop Production• Inventory Control & Procurement• Opertational Administration• Reliability ModuleAV-BASE Systems develops and supports the successful series of WinAir maintenance and insolutions. With over 20 years committed to the aviation industry, WinAir is a proven solution operational efficiency and harmonize departments in even the most complex operations. The includes 24/7 technical support, top tier help and documentation, as well as professional trainiimplementation options. WinAir users span the globe and include Airlines, Government OperMilitary Operations, Law Enforcement Agencies, Corporate Aviation Firms, and Aviation SeEvacuation organizations. Visit www.avbasesystems.com for a solution that works in the real .



Want to keep up with IT developments?

Subscribe for FREE to AircraftIT eJournal MRO today to receive all future eJournals!For case studies, keynote white papers, latest news & technology; all the knowledge you need.

Subscribe here for free – it takes a few moments.AircraftIT: All about Solutions for Airlines and Aircraft



http://www.aircraftit.com/MRO/Webinars/WINGS/Private-Demo.aspx


http://www.aircraftit.com/MRO/Webinars/DigiMAINT-DigiDOC-DigiREPORTS-WebPMI-DJM-AeroBUY-DigiSMART/Private-Demo.aspx

http://www.aircraftit.com/MRO/Vendors/WinAir.aspx


























http://www.aircraftit.com/MRO/Webinars/WinAir/Private-Demo.aspx



http://www.aircraftit.com/MRO/Webinars/WinAir/Private-Demo.aspx

























http://www.aircraftit.com/MRO/Webinars/DigiMAINT-DigiDOC-DigiREPORTS-WebPMI-DJM-AeroBUY-DigiSMART/Private-Demo.aspx



http://www.aircraftit.com/MRO/Webinars/WINGS/Private-Demo.aspx


8/14/2019 2012 Autumn.pdf


CIMBER AIR DATA ASW: www.amicos.comT: +45 7443 3222E: [email protected] formed: 1985, Office Location: DenmarkName of Product Marketed

• AMICOS Next GenerationNumber of Modules ........n/aFive Key Business/Software Areas

• Maintenance & Engineering / MRO• Logistics and Procurement• Reliability & Statistics• Planning• Manpower & Cost control25 years of successful design, development and implementation makes Cimber Air Data (CAD) one of themost seasoned players in the business. Our staff averages over 15 years of experience in Aviation MRO.Close contact with our customers assure that we are constantly up to date with the latest developmentsand business requirements. When you talk to CAD staff, you are talking to a procient AviationProfessional. Cimber Air Data is a protable company, and we are constantly developing the product.The AMICOS NG (Next Generation) MRO system is an affordable ‘Enterprise’solution exclusively developedfor Aviation. Our focus is on in-depth functionality and total process control. The diversity of ourcustomers and their business processes ensures that AMICOS covers almost any possible variation of MROdata management.Click Here for Software Details


COMMUNICATIONS SOFTWAREAIRLINE SYSTEMS LTD

W: www.commsoft.aeroT: +44 (0) 1621 817 425E: [email protected] formed: 1971, Office Location: Tiptree, Derby, Norwich,Gatwick, UK; Brisbane, Australia; Coimbatore, IndiaName of Product Marketed

• OASESNumber of Modules ........10

Five Key Business/Software Areas• User Friendly - ease of use for all levels of expertise• Excellent Support - full support throughout the life cycle of the product• Scalability - can grow with your business• Cost - low ‘cost of ownership’• Security - proven securityCommunications Software Ltd provides the Open Aviation Strategic Engineering System (OASES),covering all aspects of aircraft maintenance for airlines and third-party maintainers. Areas coveredinclude: inventory control; rotable tracking; demand handling; requirements planning; PO and ROprocessing; component and aircraft technical records; maintenance forecasting; aircraft check planningand documentation, plus check accomplishment analysis; aircraft technical log recording; shop oor datacollection; work in progress; time and attendance monitoring; and system and component reliabilityanalysis, plus repetitive defects, sales order processing, full quotation management, invoice passing,advanced scheduling, line maintenance control, AD/SB evaluation and deferred defect management. Thecompany provides electronic AMMs and IPCs linked electronically to, and accessible by, the system.



IFR FRANCEW: www.ifrfrance.comT: +33 (0) 562 74 75 00E: [email protected] formed: 1987 Office Location: Toulouse (HQ); Moscow (Rep); SingapoName of Product Marketed

• AMASISNumber of Modules ........13

Five Key Business/Software Areas• Line Maintenance• Base Maintenance• Engineering• Procurement / Stores• Business IntelligenceAMASIS is a robust turnkey solution to manage and optimize the aircraft maintenance. Wcustomers, AMASIS is a reliable solution for operators with eets of all sizes and MROand the integrated Business Intelligence module (optional) brings to users the right tools maintenance processes.Our experts propose high level services to assit users during the implementation phase aday operations (customizations, data upload, training, audit).

Click Here for Software/Product Details




http://www.aircraftit.com/MRO/Vendors/AMICOS-NG.aspx

http://www.aircraftit.com/MRO/Webinars/AMICOS-NG/Private-Demo.aspx


http://www.aircraftit.com/MRO/Webinars/OASES/Private-Demo.aspx

http://www.aircraftit.com/MRO/Vendors/IFRSKEYES-2.aspx

http://www.aircraftit.com/MRO/Webinars/IFRSKEYES-2/Private-Demo.aspx

http://www.aircraftit.com/MRO/Vendors/Alkym-Management-Control-System-for-Aircraft-Maintenance.aspx



http://www.aircraftit.com/MRO/Webinars/IFRSKEYES-2/Private-Demo.aspx

http://www.aircraftit.com/MRO/Vendors/IFRSKEYES-2.aspx

http://www.aircraftit.com/MRO/Webinars/OASES/Private-Demo.aspx



http://www.aircraftit.com/MRO/Webinars/AMICOS-NG/Private-Demo.aspx



8/14/2019 2012 Autumn.pdf


LUFTHANSA TECHNIK AGW: www.lufthansa-technik.com/manage-m T: +49 69 696 91628E: [email protected] formed: 1995, Office Location: WorldwideName of Product Marketed

• manage/m®Number of Modules ........15Five Key Business/Software Areas

• Compliance Reporting• MPD management and revision service• Task scheduling and control• Material management• Management of technical ndings (PiRep & MaRep)Lufthansa Technik’s unique Technical Operations WebSuite manage/m® allows commercial aircraftoperators to manage all core functions of their eet’s technical operations as an entirely web-basedsystem online – anytime and anywhere. manage/m® is provided at no extra costs to every customerholding a MRO contract with Lufthansa Technik.Rounding out Lufthansa Technik’s all-encompassing portfolio of maintenance, repair and overhaul (MRO)services, the modules of manage/m® comprise a complete range of airline-proven support functions thatpermit operators to live up to their responsibilities towards the aviation authorities.Reecting Lufthansa Technik’s MRO competence in all of its facets, manage/m® provides you withthe necessary information to live up to your responsibilities as an operator in full. Quality monitoring,reliability trends, status reports, documentation and tracking of shop events in real-time are just a few ofthe available WebServices.

Click Here for Software DetailsClick Here to Request Private Demo

MXI TECHNOLOGIESW: www.mxi.comT: +1 613-747-4698E: [email protected] formed: 1996, Office Location: Ottawa, Amsterdam,Detroit, Seattle,Washington, Sydney, Tampa, Saudi ArabiaName of Product Marketed

• Maintenix, Maintenix CENumber of Modules ........5Five Key Business/Software Areas

• Maintenance Engineering & Information Management

• Maintenance Planning• Maintenance Execution• Material management• Business Support & AnalyticsWith solutions designed specically for aviation maintenance, Mxi Technologies provides integrated andintelligent software, support, and services to commercial airlines, MROs, OEM aftermarket service providers,and defense operators. Mxi Technologies’Maintenix® software uses a modern architecture and providesadvanced capabilities such as a role-based Web browser interface, long range and automated line planning,automated workow, electronic signatures, support for portable wireless devices, and a comprehensiverange of integration APIs. Our customers range from emerging, small- to mid-sized organizations to thelargest global enterprises. For more information and to nd out how you can join the evolution of aviationmaintenance, visit www.mxi.com today.


RAMCO SYSTEMSW: www.ramcoaviation.comT: +1 305 538 8499E: [email protected] formed: 1996, Office Location: USA, Canada, Europe, Middle EastIndia, Asia-Pacic, Singapore, MalaysiaName of Product Marketed

• Ramco Aviation Enterprise Solution, Ramco Aviation M&E solution, Ramco AviationMRO Solution, Ramco Aviation Analytics, Ramco Electronic Flight Bag(EFB), RamcoePublications, Ramco Aviation Manufacturing OnDemand, Ramco eProcurement

Number of Modules ........20Five Key Business/Software Areas

• Maintenance & Engineering• Maintenance, Repair & Overhaul• Aviation Manufacturing and Repair Stations• Human Resources• FinanceRamco Systems is the world’s largest provider of Aviation M&E, MRO and Manufacturing sdesigned from the ground up for Commercial Passenger and Cargo, Military, PBL, PBM, FixOperators, MRO providers and OEM organizations. The solutions are offered On-premise (inApplication Service Provider, or OnDemand utilizing its solutions and automation tools in runand protable operations.Ramco’s Series 5 provides a positive impact on reducing turn times while increasing opeperformance and compliance through the full integration of engineering, supply chain, mplanning and execution, and compliance modules in an elegant graphical interface.


RUSADA SAW: www.rusada.comT: 03333 440730E: [email protected] formed: 1987, Office Location: Europe, Middle East, Asia, Far EastName of Product Marketed

• EnvisionNumber of Modules ........10 (Single database)Five Key Business/Software Areas

• Technical records and Asset Management• Asset and Stock Management

• Operations• Engineering & Maintenance• Quality, Safety and AnalyticsRusada is a global leader in the development of complex asset management software forindustry. With over 20 year’s heritage, Rusada, provides a range of tools and integrated Ienable the complete management of eets of aircraft and the optimisation of the servicearound them. Headquartered in Switzerland with operations in the Far East, Middle EastRusada serves over 60 major customers worldwide, spanning clients that include OperatOEMs. Rusada’s Envision toolkit is an industry benchmark within aviation, managing ov20 countries. Latest innovations include the development of an Analytical Manager for land monitoring against thresholds via a web based dashboard, and a new Safety Managedesigned to assist with a company’s Safety Management Procedures.


IT Vendors:want toget yourmessage out?

Want to publish your latest news and technologyupdates where they’ll be seen?

Looking for the best place to showcaseyour best solutions?

Why not join AircraftIT MRO?

• Host Live Software Demo Webinarsor receive Private Demos

• Educate the aviation IT worldabout your products

Click here to view AnnualSponsorship Packages

AircraftIT: All about Solutions for Airlines and Aircraft



http://www.aircraftit.com/MRO/Webinars/managem/Private-Demo.aspx


http://www.aircraftit.com/MRO/Vendors/World-class-Aviation-Maintenance-Management-Maintenix-and-Maintenix-CE.aspx

http://www.aircraftit.com/MRO/Webinars/World-class-Aviation-Maintenance-Management-Maintenix-and-Maintenix-CE/Private-Demo.aspx

http://www.aircraftit.com/MRO/Webinars/Ramco-Aviation-Solutions/Private-Demo.aspx



http://www.aircraftit.com/MRO/Webinars/Envision-Professional/Private-Demo.aspx

http://www.aircraftit.com/MRO/Sign-Up.aspx




http://www.aircraftit.com/MRO/Webinars/Envision-Professional/Private-Demo.aspx


http://www.aircraftit.com/MRO/Vendors/Envision.aspx


http://www.aircraftit.com/MRO/Vendors/Ramco-Aviation-Solutions.aspx

http://www.aircraftit.com/MRO/Vendors/Ramco-Aviation-Solutions.aspx

http://www.aircraftit.com/MRO/Webinars/World-class-Aviation-Maintenance-Management-Maintenix-and-Maintenix-CE/Private-Demo.aspx






8/14/2019 2012 Autumn.pdf


SHEOREY DIGITAL SYSTEMS LTD.W: www.sds.co.inT: (+91-22) 2281 9198/ 2281 1086E: [email protected]: [email protected] formed: 1993, Office Location: Mumbai, Bangalore, SingaporeName of Product Marketed

• ARMS®: Airline Resource Management System, InfoPrompt®: Integrated DocumentManagement System

Number of Modules ........4Five Key Business/Software Areas

• Engineering & Maintenance Sub-System (ARMS® - EMSS)• Heavy MRO Sub-System (ARMS® HMRO)*• Logistics & Inventory Management Sub-System

(ARMS® LIMSS)• InfoPrompt®: Integrated Document Management System* Under developmentSheorey Digital Systems Ltd., (SDS), is an established, fast growing, ISO 9001:2008 Certied Software Company,focused on providing Software Solutions to the Aviation Industry. ARMS®: ‘Airline Resource ManagementSystem’is an internet rich, current-generation, state-of-the-art Information Technology System thateffectively addresses the extremely critical and cost sensitive nature of Airlines/Commercial Air Transportoperations. ARMS® is one of the few cost-effective, fully integrated software solutions that seamlesslyaddresses – Flight Operations, Maintenance and Logistics functions of an air transport operator - designedand developed to control costs which is so very critical for Air Operators today! ARMS® is readily andeasily ‘customizable’to specic business & operational requirements.


SWISS AVIATIONSOFTWARE LTD.W: www.swiss-as.comT: +41 61 582 72 94E: [email protected] formed: 2004 (project AMOS started in 1989), Office Location: Basel, Switzerland;Miami, FL, USAName of Product Marketed

• AMOSNumber of Modules ........10Five Key Business/Software Areas

• Material Management• Engineering• Planning• Production• Maintenance ControlSwiss AviationSoftware unites over 20 years of IT experience with profound MRO expertise and offers itscustomers the functionally unsurpassed and technologically state-of-the art maintenance system AMOS.AMOS is a comprehensive, fully-integrated software package that successfully manages the maintenance,engineering and logistics requirements of modern airlines and MRO providers by fullling demandingairworthiness standards.Today, almost 100 customers worldwide steer their maintenance activities with AMOS, which makesAMOS the industry-leading MRO software in Europe and one of the best-selling solutions globally.


TRAX USA CORP.W: www.trax.aeroT: +1 305.662.7400E: [email protected] formed: 1997, Office Location: Miami, Fl, USA; Horsham, West Sussex, UKName of Product Marketed

• TRAX Maintenance & Engineering SoftwareNumber of Modules ........23

Five Key Business/Software Areas• Engineering & Planning• Production & Shop• Technical Records & Reliability• TRAXDoc Document Control• Supply Chain ManagementTRAX is the global leader in the aviation Maintenance and Engineering software industry. Deployed atairlines with eets of all sizes, TRAX is the most advanced maintenance software solution available today.TRAX Maintenance has been developed with Airlines and for Airlines.Consisting of over 20 modules, TRAX Maintenance is a completely integrated product. Organizationalefficiency gains can be substantial when using TRAX and ROI is quickly realized. TRAX maintains itsadvantage over the competition by developing software that works for customers through moderntechnology and world class support.Click Here for Software Details

Click Here to Request Private Demo VOLARTECW: www.volartec.aeroT: +353 617 49010E: [email protected] formed: 2004, Office Location: Ireland; ArgentinaName of Product Marketed

• Alkym ® Management & Control System for Aircraft MaintenanceNumber of Modules ........15Five Key Business/Software Areas

• Maintenance & Engineering• Logistics

• Quality Assurance / Human Resources• Planning & Reliability• Document Management / Technical LibraryAlkym® is the most comprehensive and cost-effective software solutions available in the market today.It is specially designed to improve MRO Technical Operations performance by a professional team withstrong aviation background. Alkym® is a completely integrated software solution to meet the demands ofAircraft operators and MRO providers.The key difference is our proven ability to deliver the fastest ROI. This is achieved by providing all thefunctionality at a fraction of the cost of others on the market. We deliver the implementation project inrecord time with a dedicated team. Typically this is done in 4 to 5 weeks.


Specialist Point Solutions

AIRCRAFT DATA SYSTEMS ADSW: www.technicalrecords.netW: www.adsfrance.netT: +33 (0) 975 333 675E: [email protected] formed: 2005, Office Location: Nîmes, FranceName of Product Marketed

• ADS TRM (Technical Records Management), ADS TPA (Technical Publication AuthoringNumber of Modules ........5Five Key Business/Software Areas

• Searchable Dirty Finger Print• 7 OCR engines• 3 seconds or less to nd a 25 years old log book page with its exact content• Scan in Color, high denition• EN-9100Our software can be tailored upon customer requirement. This allows us to input and organy architecture in order to meet the exact requirements and internal rules of our custompresentation shape is established just as the customer wishes.A mechanic, a nancial assessor or a leasing company representative don’t have the samand explore records but will be interested in the same content of data. Once scanned, thepresented, searched and exported in any customized way.


AVIATION 42W: www.aviation42.comT: 0048 71 7230109E: [email protected] formed: 2009; Office Location: Poland, UK, Denmark and SwitzerlName of Product Marketed

• AMOS / Envision Data Migration - Check Optimiser Software Development -System Integration - Middleware - Sabre Reporting - RADIXX Interfaces -FAST Fatigue Data extracts

Five Key Business/Software Areas• AMOS Data Migration• Check Optimiser• Software Development• System Integration• MiddlewareAviation42 is a software company focused on providing Airlines with highly skilled, costin: Data migration (AMOS , Envision); Custom software development; Data Migration; Sand Middleware.




http://www.aircraftit.com/MRO/Webinars/ARMS-V2/Private-Demo.aspx


http://www.aircraftit.com/MRO/Webinars/AMOS/Private-Demo.aspx


http://www.aircraftit.com/MRO/Webinars/TRAX/Private-Demo.aspx


http://www.aircraftit.com/MRO/Webinars/Alkym-Management-Control-System-for-Aircraft-Maintenance/Private-Demo.aspx

http://www.aircraftit.com/MRO/Vendors/ADS-Aircraft-Maintenance-Records.aspx

http://www.aircraftit.com/MRO/Webinars/ADS-Aircraft-Maintenance-Records/Private-Demo.aspx

http://www.aircraftit.com/MRO/Vendors/Aviation42.aspx

http://www.aircraftit.com/MRO/Webinars/Aviation42/Private-Demo.aspx

http://www.aircraftit.com/MRO/Webinars/Aviation42/Private-Demo.aspx

http://www.aircraftit.com/MRO/Vendors/Aviation42.aspx

http://www.aircraftit.com/MRO/Webinars/ADS-Aircraft-Maintenance-Records/Private-Demo.aspx



http://www.aircraftit.com/MRO/Webinars/Alkym-Management-Control-System-for-Aircraft-Maintenance/Private-Demo.aspx



http://www.aircraftit.com/MRO/Webinars/TRAX/Private-Demo.aspx



http://www.aircraftit.com/MRO/Webinars/AMOS/Private-Demo.aspx



http://www.aircraftit.com/MRO/Webinars/ARMS-V2/Private-Demo.aspx


http://www.aircraftit.com/MRO/Vendors/ARMS.aspx

8/14/2019 2012 Autumn.pdf


AVIITW: www.aviit.comT: +44 (0) 1383 620922E: [email protected] formed: 2004, Office Location: Fife, ScotlandName of Product Marketed

• eMan & ArchimedesNumber of Modules ........2Five Key Business/Software Areas

• Technical publications Distribution - eMan• Document Acknowledment - eMan Read & Sign• ACARS data management - Archimedes• ACARS Technical Consultancy• IT systems management & supportAviiT is exclusively focused on the provision of software solutions to the aviation sector. eMan provides anefficient capability for the distribution of technical publications across the maintenance and repair estate.Used by aircraft operators and 3rd party MROs alike, eMan unlocks the benets of smooth and efficientdistribution of engineering and process documentation. eMan is available as an on-premise or hostedoffering for complete deployment exibility. Drawing upon data sources such as ACARS, Archimedesprovides a powerful capability to capture, analyse and present valuable, real time data in a clear andexible format to Operation and Engineering teams.


EMPOWERMX W: www.empowermx.comT: +1 866-498-3702E: [email protected] formed: 1999, Office Location: Minnesota, USAName of Product Marketed

• Fleetcycle MRO Suite, Fleetcycle Execution SuiteNumber of Modules ........8Five Key Business/Software Areas

• Maintenance Program Manager (FCMPM)• Planning Manager (FCPM) / Materials Manager (FCMM)• MRO Manager (FCXM)• Production Manager (FCXP) / Reliability Manager (FCRM)• Line Manager (FCXL) / Maintenance Intelligence (FCMI)FleetCycle® MRO ERP allows MROs, airlines, lessors and any aviation maintenance entities to effectivelymanage the entire maintenance lifecycle or portions of the lifecycle for which they are responsible.Airlines can jointly manage their outsourced and all insourced activities like Engineering Reliability, QA,Maintenance Programs, at the line, heavy, and shop levels. FleetCycle® ERP can signicant reduce cycletimes and enhance labor productivity to the order of 16%-30% and reduced costs, as well as increasedaircraft availability, and reduced delays and cancellations. Third party MROs can run their entire operationof contracting and bidding on an aircraft to invoice the customer. FleetCycle® MRO ERP is the only toolcurrently available in the market place that reaches down to the technician on the oor and completelyautomates the process.Intelligence gathered with this system provides an accurate, timely basis for dramatic improvements inthe efficiency and integrity of maintenance processes and the forecasted availability of aircraft.


ENIGMAW: www.enigma.comT: +1 781-273-3600E: [email protected] formed: 1992, Office Location: Burlington, MA USA; Singapore; London, UK;Tokyo, Japan; Hertzlia, Israel; Stockholm, Sweden,Name of Product Marketed

• InService MRO, InService Job Card Generator, InService Revision Manager, Enigma 3CNumber of Modules ........n/aFive Key Business/Software Areas

• MRO Technical Documentation Delivery• Revision Management/Control• Job/Task Card Automation• Illustrated Parts Catalogs• Service and Parts DocumentationEnigma solutions help airlines and MRO facilities reduce costs and improve service efficiency andconsistency by providing maintenance technicians with the latest maintenance manuals, spare parts andservice information, ltered by tail number. Enigma takes data from enterprise applications – such asMRO Planning and Engineering, ERP, etc. – and creates an interactive maintenance solution that deliversthe latest service, parts, and diagnostic information. By offering dynamic, integrated parts and ser viceinformation, and links to inventory, order management and other systems, Enigma enables engineers toquickly update and distribute technical publications, and technicians to swiftly perform maintenance andrepairs.


GEN2 SYSTEMS LIMITEDW: www.gen2systems.netT: +44 (0) 121 351 6563E: [email protected] formed: 2007, Office Location: Birmingham UK, London UKName of Product Marketed

• FLYdocsNumber of Modules ........9Five Key Business/Software Areas

• Aircraft Management• Engine Centre• Repair Centre• Search• Current Status / EoL CentreFLYdocs is a highly efficient system used for electronic Document Storage, Aircraft Returns, EngineManagement, Repair Management, Landing Gear Management, APU Management, Thrust ReverserManagement, instant online Searching and Lease Company Management….plus much more…The system is incredibly exible and easy to use and provides clients with integrated options to connectto internal Maintenance Planning systems to create a closed loop for record keeping. FLYdocs uses a highlyadvanced and exceptionally intelligent platform to perform manual tasks with ease, vastly reducing thetime it takes to manage documentation as well as providing major cost savings and value for money.


HEXAWARETECHNOLOGIESW: www.hexaware.com/travel-transport-hospitality-solution.htmT: India: +91 22-67919595T: Americas: +1 609-409-6950E: [email protected] formed: 1990, Office Location: Mumbai, New Jersey, London, Fran Singapore, Japan, Dubai, MexicoName of Product Marketed

• Hexaware is a Technology and Business Services Company providing end to end servicesto the Aviation market.

Number of Modules ........n/aFive Key Business/Software Areas

• Custom MRO Software development and maintenance• System selection consulting & system integration services• Implementation, upgrades and migration of MRO products• Interface Development• Customization and Enhancement across modulesHexaware is a niche, focused IT and BPO services company providing end-to-end systemand IT services to customers across Travel & Transportation, Banking and Financial Servicand Manufacturing industries. With annual revenues of USD 230M for FY 2010, Hexawarworkforce of around 6300 consultants working across various industries and technologies. Hstrong experience working in various business functions in MRO and Technical Documentaspecialize in System selection, custom software development and maintenance services, Bu/ analytics, Infrastructure Management Services (IMS), and Quality Assurance and TestingClick here for company product detailsClick Here to Request Private Demo

HOLOCENTRICW: www.holocentric.comT: +1 612 9957 3169E: [email protected] formed: 2003. Office Location: Sydney, Canberra, Hong KongName of Product Marketed

• Modeler, ModelpediaFive Key Business/Software Areas

• MRO and Major Systems Implementations• Organizational Transformation• Continuous Improvement• Compliance Improvement• Business Management SystemsHolocentric provides software and services for Airlines to build Operational FrameworksManagement Systems to support the business. This includes successfully completing thePrograms, including implementing the MRO software, training material and publishing oBusiness, including both legacy and new applications.We do this by creating an OPERATIONAL FRAMEWORK AND PORTAL, useable by customers’MRO projects are successfully completed within budge t. Importantly, compmincreased acrossthe organisation as a result.

Click Here for Software/Product DetailsClick Here to Request Private Demo



http://www.aircraftit.com/MRO/Webinars/eMan-Archimedes/Private-Demo.aspx

http://www.aircraftit.com/MRO/Vendors/FleetCycle.aspx

http://www.aircraftit.com/MRO/Webinars/FleetCycle/Private-Demo.aspx


http://www.aircraftit.com/MRO/Webinars/inService-MRO-InService-Job-Card-Generator-InService-Revision-Manager-Enigma-3C-/Private-Demo.aspx


http://www.aircraftit.com/MRO/Webinars/FLYdocs/Private-Demo.aspx


http://www.aircraftit.com/MRO/Webinars/Integration-Partner-for-Aviation-MRO-Technical-Documentation-Systems/Private-Demo.aspx


http://www.aircraftit.com/MRO/Webinars/Holocentric/Private-Demo.aspx

http://www.aircraftit.com/MRO/Webinars/Holocentric/Private-Demo.aspx


http://www.aircraftit.com/MRO/Webinars/Integration-Partner-for-Aviation-MRO-Technical-Documentation-Systems/Private-Demo.aspx



http://www.aircraftit.com/MRO/Webinars/FLYdocs/Private-Demo.aspx



http://www.aircraftit.com/MRO/Webinars/inService-MRO-InService-Job-Card-Generator-InService-Revision-Manager-Enigma-3C-/Private-Demo.aspx



http://www.aircraftit.com/MRO/Webinars/FleetCycle/Private-Demo.aspx



http://www.aircraftit.com/MRO/Webinars/eMan-Archimedes/Private-Demo.aspx


8/14/2019 2012 Autumn.pdf


Want to keep upwith IT developments?

Subscribe for FREE to AircraftIT eJournal MROtoday to receive all future eJournals!

For case studies, keynote white papers,latest news & technology; all the knowledge you need.

Subscribe here for free– it takes a few moments.

AircraftIT: All about Solutions for Airlines and Aircraft

PSIPENTA SOFTWARE SYSTEMS GMBH.W: www.psipenta.comT: +49 (0)800 377 4968E: [email protected] formed: 1997. Office Location: Germany (Berlin, Stuttgart, MüncheName of Product Marketed

• PSIpenta Project Management; PSIpenta Materials Management; PSIpentaMaintenance, PSIpenta Purchasing, PSIpenta Order Management, PsipentaSequencing, PSIpenta Warehouse Management, PSIpenta Adaptive Planning,PSIpenta Mobile Processes, PSIpenta Data Collection, PSIpenta Control System,

PSIpenta Finite Capacity Scheduling, PSIpenta Cost AccountingNumber of Modules ........15Five Key Business/Software Areas

• MRO• Materials Management• Planning & Scheduling• Production & Planning• Mobile SolutionsPSIPENTA Software Systems GmbH offers a complete solution for managing and mainttechnical systems. Our philosophy of Perfection in Aerospace is reected in all aspects oSuccessful customer connections give a reference for our highly customer-oriented softwPSIpenta suite supports the planning and control of maintenance and servicing processescovers the whole MRO process ranging from slot planning to mobile processes.PSIpenta Planning, Execution & Control refers to a solution-oriented approach based on software modules. It enables the optimization of value-adding processes and increases loexisting system landscapes with commercial focus.


IDMR SOLUTIONS INC.W: www.IDMR-Solutions.comT: +1-347-565-4367E: [email protected] formed: 1998 Office Location: New York/Tel AvivName of Product Marketed

• InFormNumber of Modules ........20+Five Key Business/Software Areas

• Technical Publication• Engineering Orders• Task Cards• Planning• Maintenance ProgramsIDMR is a global provider of easy to use and all encompassing Technical Documentation ManagementSolutions which have been designed exclusively for Fleet operators, MRO providers and OEMorganizations. IDMR’s Technical Documentation Management Solutions have proven success in increasingoperational performance and decreasing operational cost while ensuring airworthiness, safety andregulatory compliance.

Click Here for Software/Product Det ailsClick Here to Request Private Demo

INFOTRUST GROUP, INC.

W: www.infotrustgroup.comT: +1 949-732-7532E: [email protected] formed: 1994, Office Location: Irvine, CA, Boulder, CO, Phoenix, AZ, Austin, TX, Shanghai, China, Paris France

Name of Product Marketed• TechSight/X S1000D, TechSight/X ATANumber of Modules ........10+

Five Key Business/Software Areas• Content Management System (CMS)• Interactive Electronic Technical Publisher (IETP)• Technical Operations Edition

• Technical Publications Edition• Flight Operations EditionA recognized leader in the aerospace industry for more than 25 years, InfoTrust delivers solutions tohundreds of companies for their information processing, conversion, authoring, content and changemanagement, publishing and distribution objectives . InfoTrust’s wide range of end-to-end solutionsincrease productivity by taking advantage of XML capabilities and content reuse, and that producemore accurate and reliabile information for compliancy. Its solutions support all ight ops, engineering,maintenance, engine, component and training manuals. InfoTrust currently services major airlines, OEMs,suppliers and MRO s worldwide. To learn more about TechSight/X and InfoTrust Group’s full range ofproducts, services and solutions, please visit www.infotrustgroup.com.

Click here for software detailsClick here to request private demo

NVABLE LTDW: www.nvable.comT: +44 141 280 0050E: [email protected] formed: 2005. Office Location: Glasgow, UKName of Product Marketed

• Appixo, Appixo ETLNumber of Modules ........4

Five Key Business/Software Areas• Electronic Technical Log• Alternative Training & Qualication Programme (ATQP)• Station Operational Compliance (SOC)• Management Dashboards & AnalysisNVable (pronounced “enviable”) was founded as a specialist software development consultancy creatingbespoke solutions that allow customers to exploit the full value of their operational data. NVable nowalso offers its own software products. NVable recently launched Appixo – a platform that combines largescale data handling with a framework to support multiple mobile data acquisition applications.The Appixo ETL is one such application, rst launched in May 2012 with BA CityFlyer. NVable is nowexpanding its suite of aviation focussed applications. The growing list now includes ATQP and SOCManagement. The data gathered from each application is fed into the Appixo analysis platform to feedthe Management Dashboard & Analytics. This allows for real-time analysis of aircraft status, fuel burn/uplift, defects, Out of Phase Maintenance etc.


OMEGA AIRINE SOFTWARE, INC.W: www.omegaair.comT: +1-972-775-3693E: [email protected] formed: 1991. Office Location: Midlothian, TXName of Product Marketed

• Ames Advanced Planning and Scheduling SystemNumber of Modules ........5Five Key Business/Software Areas

• Optimized long range planning

• Short-term scheduling• Line/RON scheduling• Engine and component scheduling• Business intellegenceOmega Airline Software has been supplying the aviation industry with Ames, the industry standardAdvanced Planning and Scheduling software tool, since 1991. Ames currently enables the optimizedplanning of maintenance on over 4000 aircraft at 21 customer sites around the world. Unique in theindustry, no other tool provides the planning power or information creation of Ames. Companies enjoyingthe benets of Ames include mainline commercial operators, regional airlines, fractional ownershipcompanies and MRO operations. Amesve, the current release, combines the power of Ames with theversatility and access of the Web.Click Here for Software/Product DetailsClick Here to Request Private Demo





http://www.aircraftit.com/MRO/Vendors/PSIpenta-Planning-Execution-Control.aspx

http://www.aircraftit.com/MRO/Webinars/PSIpenta-Planning-Execution-Control/Private-Demo.aspx

http://www.aircraftit.com/MRO/Webinars/InForm-eMat-eSIM/Private-Demo.aspx



http://www.aircraftit.com/MRO/Vendors/TechSightX-Suite.aspx

http://www.aircraftit.com/MRO/Webinars/TechSightX-Suite/Private-Demo.aspx

http://www.aircraftit.com/MRO/Vendors/NVable-Solutions.aspx

http://www.aircraftit.com/MRO/Webinars/NVable-Solutions/Private-Demo.aspx

http://www.aircraftit.com/MRO/Vendors/Ames-Advanced-Planning-and-Scheduling-System.aspx

http://www.aircraftit.com/MRO/Webinars/Ames-Advanced-Planning-and-Scheduling-System/Private-Demo.aspx

http://www.aircraftit.com/MRO/Webinars/Ames-Advanced-Planning-and-Scheduling-System/Private-Demo.aspx

http://www.aircraftit.com/MRO/Vendors/Ames-Advanced-Planning-and-Scheduling-System.aspx

http://www.aircraftit.com/MRO/Webinars/NVable-Solutions/Private-Demo.aspx

http://www.aircraftit.com/MRO/Vendors/NVable-Solutions.aspx

http://www.aircraftit.com/MRO/Webinars/TechSightX-Suite/Private-Demo.aspx

http://www.aircraftit.com/MRO/Vendors/TechSightX-Suite.aspx



http://www.aircraftit.com/MRO/Webinars/PSIpenta-Planning-Execution-Control/Private-Demo.aspx

http://www.aircraftit.com/MRO/Vendors/PSIpenta-Planning-Execution-Control.aspx



8/14/2019 2012 Autumn.pdf


http://www.infotrustgroup.com/

2012 Autumn.pdf

Documents

Transcript of 2012 Autumn.pdf