2011/12 Quarter 4 Outcome, Performance and Finance Report...

2011/12 Quarter 4 Outcome, Performance and Finance Report

Appendix 3 – Outcome Reports

Strategic Plan theme – Prosperity

Outcome – Staffordshire’s economy prospers and grows, together with the jobs, skills, qualifications and aspirations to support it

KPIs Outcome Historic Trends

This data should be viewed in the context that it is historic in nature. Data for the current year is yet to be published; however there have been a range of successes and initiatives throughout 2011/12 which could have a positive impact on our performance indicators for the current reporting year.

� Private sector employment – past performance:

2008 2009 2010

% change (2008-10)

Staffordshire 282,600 270,400 262,800 -7.0%

West Midlands 2,044,700 1,918,900 1,898,000 -7.2%

Great Britain 23,195,400 22,287,300 21,896,900 -5.6%

� Number of new business start-ups per year – past performance:

2005 2006 2007 2008 2009 2010 Trend

Staffordshire 3,525 3,325 3,570 3,180 2,680 2,590

Great Britain 269,220 249,950 274,770 261,790 232,085 230,555

� Three year business survival rate – past performance:

Born in / Still operating in 3 yr survival rate -

2004 / 2007

2005 / 2008

2006 / 2009

2007/ 2010

Trend

Staffordshire 66.3% 64.6% 68.9% 63.8%

Great Britain 65.2% 64.6% 66.1% 63.0%

� % of working age population qualified to NVQ level 3 or higher – past performance:

2004 2005 2006 2007 2008 2009 2010 Trend

Staffordshire 44.1% 43.8% 44.8% 44.5% 47.2% 45.9% 50.0%

Great Britain 46.8% 47.1% 47.9% 48.4% 48.2% 49.3% 51.0%

� Additionally, the proportion of young people not in education, employment or training at December 2011 stood at 4.8%. 2011 has seen a small increase in the percentage of young people continuing with structured learning after Year 11 (which currently stands at 95%). Of this cohort, there has been an increase of 0.7% points (to 8.5%) of numbers in employment with structured learning in the workplace compared to the previous year.

Overall performance

Highlights:

Promoting the benefits of our area and attracting inward investment

• The ‘Make it Stoke-on-Trent and Staffordshire’ Inward Investment Service attracted five companies this quarter (Roxane, Orion Optics, Charles Automotive, FMS Enterprises and Kingsbury Pallets) creating 244 jobs. Year to date; 28 companies have generated 1,857 jobs.

• Recent activity in relation to the visitor economy includes the production of a County Council Tourism Strategy and the submission of an £870k bid to provide support for tourism

businesses, customer service development, marketing, and food and drink sector development.

Encouraging new business formation / Supporting Staffordshire’s existing businesses, to include growth sectors such as low carbon

• Cabinet have agreed a continuation of the Staffordshire Business Support Fund on similar terms to 2011/12, and is to invest a further £1m with its external partner, Black County Reinvestment Society, over the 2012/13 – 2013/14 period (subject to performance over the 2012/13 financial year).

• The Stoke and Staffordshire Business Support Helpline was launched in February – a collaboration between the North Staffordshire Chamber, County Council and City Council. It will be a six month trial supported through the LEP Start up Fund, to provide a single point of contact for information and support as part of our red carpet treatment for businesses.

Developing the skills and aspirations of our people

• The County Council is working with Jaguar Land Rover to maximise the opportunities for skills development and learning through the i54 development. This ranges from a potential education partnership centre on the site to apprenticeship recruitment, to the up-skilling of semi-skilled staff to create the highly skilled technical expertise that the plant (and other engineering employers in the area) requires. This partnership currently spans Wolverhampton and South Staffordshire and is building ambition and impetus to create a centre of excellence in engineering and advanced manufacturing training.

Creating the infrastructure for a modern economy

• Staffordshire County Council has approved a £7.4m capital investment in broadband infrastructure. This substantial local funding will complement the £7.4m allocation from the Government’s BDUK programme. The Staffordshire and Stoke-on-Trent Broadband project has received an indicative procurement slot of 13

th out of 39 projects within the roll-out of the

UK broadband programme. The Local Broadband Plan for Staffordshire and Stoke-on-Trent has been approved, with BDUK assessing Staffordshire and Stoke-on-Trent as “Green Status”, reflecting a high level of confidence in the robustness of the Plan.

• The Ryecroft development project has commissioned a Retail Development to bring a redevelopment package to market and to secure a developer. Work has already started with initial scoping meetings currently taking place between the Newcastle Borough Council (NBC), Staffordshire County Council (SCC) and Cushman & Wakefield. Within this project a second work stream is also underway to scope the proposed joint reception/office accommodation. Talks are currently underway between SCC, NBC, NHS Trust and Staffordshire Police.

Customers


• The Business Support Helpline was launched in response to a Chambers of Commerce survey (conducted for the LEP), in which businesses were asked what would be of value to their business. The majority of respondents asked for a single point of contact for business advice.

• The Your Staffordshire Card (which was initially launched by the County Council as a young person’s travel card and has almost 27,000 cardholders) has widened its remit to offer a range of promotional special offers to 11-19 year olds. Over 60 shops, restaurants and leisure facilities have now signed up to provide benefits and offers to card holders – which also has additional benefits to participating businesses such as attracting new customers and building customer loyalty.


• The LEP has worked with local employers to compile a leaflet for young people, articulating the skills employers need and look for. It focussed on capturing the voice of engineering and manufacturing employers and was launched and promoted in an innovative partnership event hosted by Alstom UK. The event showcased local best practice and gave a platform for Apprentices, Graduate trainees as well as business and the LEP to explore the challenges and opportunities to generate young engineers of the future.


• Underpinning each District Core Strategy is an Infrastructure Delivery Plan (IDP) that sets out the infrastructure requirements to deliver the Core Strategy. A number of these requirements will be delivered through the County Council. We are currently working with the Local Planning Authorities to ensure that the IDP contains requirements that are affordable, deliverable and

contribute to our overall priorities.

Strategy

Economic Vision

• The Stoke & Staffs LEP has revisited its priorities and the Board have agreed that the LEP should be focussed on supporting and attracting businesses to grow and create jobs. The Board also agreed a small number of priority strategic themes to focus on throughout 2012/13: Supporting existing businesses to grow (business development); Encouraging Inward Investment; Marketing, PR & Public Affairs; Finance & Funding; Sites & Infrastructure; and Skills & Training.

• We are in the process of developing a robust evidence base that will underpin a series of visions for our economies across Staffordshire and Stoke. This evidence base assesses the current sectors across the area, where there are natural strengths, opportunities for growth, travel patterns and clusters of businesses. This work will be combined with existing District Strategies, the LEP Strategy and other local intelligence to form the visions in early 2012/13.


• The LEP are exploring the potential to establish a £10m-£20m Staffordshire equity fund to support business growth. The next phase of the project will involve the preparation of a technical paper and the recruitment of a specialist company to work with the LEP to pull together the fund and operate the scheme.


o The County Council has been allocated around 10% of the DWP’s £28m (for the West Midlands contract package area) ESF funding to support workless households and, in particular, families with multiple problems. The County Council has established a Troubled Families Project Group to manage the Department for Communities and Local Government additional resources and the County Council will ensure that developments are aligned with the DWP ESF project and Community budget developments.

o The Apprenticeship Grant for Employers (AGE 16-24) grant is aimed at helping eligible employers to offer young people employment via Apprenticeships; providing grants to assist employers in recruiting their first apprentice. Grants of £1,500 to small/medium sized employers recruiting 16–24 year olds will encourage new employers to take on new apprentices and are available until March 2013. The grant has already been used to support 10 care employers who want to recruit apprentices.

• There is a strong partnership between the County Council and providers to support and deliver programmes for the least advantaged young people. An example is the Work Pairing initiative developed by Aspire Housing’s training arm. Cited as a case study in the government’s recent participation strategy ‘Building Engagement, Building Futures’, this model offers practical and attractive pathways into training and employment for young people in North Staffordshire and the County Council is exploring ways to extend the initiative to a wider area.


• LEP launched its Planning Charter Mark in February, aimed at improving the planning system’s service to businesses as part of the Red Carpet approach to business. It will focus on five main areas – clarity and consistency, effort and focus, competence and respect, accuracy and fairness and dialogue and understanding – to create clear advice for businesses looking to expand or develop.

• A Growing Places Fund bid to Government is being prepared in order to access the area’s indicative allocation of £7.6m – the Fund will be used to help get stalled infrastructure projects moving, enabling the creation of new jobs and homes.

• The way infrastructure is planned for and funded is changing significantly which will impact on how the County Council seeks funding contributions to infrastructure developments. Under the new arrangements it is proposed that the planning authority will only be able to negotiate Section 106 agreements (developer contributions to infrastructure) for site specific requirements; the Local Planning Authority will be required to set out a Community Infrastructure Levy in order to collect developer contribution to infrastructure costs across their district. This presents a number of risks for the County Council who will be expected to facilitate infrastructure development without direct influence over one of the key mechanisms for securing investment.

Outcomes


• The Open Doors Plus pilot in Newcastle involved 15 young people accessing intensive support to help them into pre-Apprenticeship programmes through the County Council, with the aim of progressing into Apprenticeships. As a result, 12 young people are already in work placements, and close working with Newcastle Jobcentre Plus is ensuring that young people do no lose entitlement to any benefits.

Delivery


� Two Apprenticeship recognition award events were held during Apprenticeship Week in February. Apprentices were nominated for an award if they had contributed to the growth or development of their business. Following over 50 nominations; 14 Apprentices were chosen as “winners” and were awarded LEP sponsored prizes and certificates. Event publicity will be used to promote Apprenticeships to other employers and all employers and winning apprentices offered either to become an ambassador or agreed to use the winners story in case studies.


• The County Council is preparing land in its ownership at Redhill north of Stafford for employment uses for inclusion in Stafford Borough’s LDF. A planning application for Redhill Employment Park is anticipated to be submitted in Spring 2012.

• County Council owned land at Kingswood, Cannock, is allocated for employment uses and the County Council are currently seeking suitable developers. A sale of an 11 acre plot has been agreed with APC Overnight, who is looking to relocate from and expand out of its existing facility in Essington. 300 jobs will be protected and a further 120 jobs created. The County Council will be seeking recognition of additional land adjoining Kingswood/Orbital sites by its inclusion as designated employment land in the Cannock LDF.

Strategic Plan theme – Community

Outcome – Staffordshire is a place where people can live safely – increasingly free from crime, the causes of crime and the fear of crime

KPIs � Reduction in re-offending rates – adults and young people (new single indicator) –

22.5% �

� Youth Reoffending rates – 34% of offenders reoffending � (Latest national data January-December 2009, an increase of 4.4% compared to the previous year. Please see comments below re: local / national youth reoffending data).

� First Time Entrants into the Youth Justice System – 411 � (Latest national data July 2010 – June 2011, an improvement of 2.4% on the previous year)

� Fear of Crime (% of people who felt fearful of being a victim of crime in the last 12 months) – 11% �

� Violence with injury (excluding that which is domestic) – 763 �

� Violence with injury that is domestic – 289 �

� Serious Acquisitive Crime – 1374 �

� Repeat Incidences of Domestic Violence being managed by a MARAC – 10.8% �

� Incidences of Anti Social Behaviour – 4287 �

*Data above is end of quarter 3 data. Quarter 4 data available in April 2012.*

Overall performance - Highlights:

• As of February 2012, Staffordshire’s performance is “green” across our four Community Safety priorities: serious acquisitive crime, violence with injury, domestic violent crime and anti-social behaviour.

• Anti-Social Behaviour is down 22.8% countywide on the same time last year (April to February).

• At the end of Q3 there was a 22.5% reduction in re-offending rates for adults and young people on the same period last year.

• National data for July 2012 – July 2011 is showing an improvement of 2.4% on the previous year for the number of first time entrants into the youth justice system. This is mainly due to the success of the Community Resolution Scheme - a partnership approach to diverting young people who have committed a low level serious offence from entering the youth justice system by referring them to Targeted Youth Support services for assessment to ascertain what support they need to prevent re-offending.

• The Trading Standards Fraud and investigation team have been successful in the prosecution of a rogue roofer Mark Duggan who had charged £6,900 for shoddy roofing work carried out in October 2010. County Councillor John Wells alerted the team of an incident regarding the rogue trader who were then on hand to charge the trader. There has also been a further five interventions from the Rapid Response team this quarter where their action has prevented rogue traders obtaining monies from vulnerable victims for shoddy/unnecessary work.

Performance Issues:

• Domestic burglary in East Staffordshire, Stafford and Tamworth is showing an increase on the same period last year. This trend has been identified in the last two quarters, although the overall long-term trend does show a decrease and the extent of the increase is showing significant improvements on the past quarter. As part of a crime reduction strategy, the implementation of forensic marking continues and the county council is working with the Police to develop opportunities across the county at both fixed and mobile sites for automatic number plate recognition to tackle this type of crime in identified hotspots.

• Theft of motor vehicles in Tamworth shows a 43% increase on the same time last year (April – February). This equates to 110 thefts compared to 77 recorded last year. Overall, however, serious acquisitive crime (domestic burglary, theft of and from a motor vehicle, business robbery and personal robbery) shows a 13.6% reduction at a county level on the same time last year.

Customers

• Staffordshire and Stoke-on-Trent’s Multi-Agency Guidance for Domestic Homicide Reviews (DHRs) has been subject to a twelve-week consultation period and has also been reviewed by an independent expert. The County Council organised two training days in January for partners in relation to conducting DHRs.

Strategy

• A one-day multi-agency workshop to prepare for Police and Crime Commissioners facilitated by

Staffordshire County Council and the Local Government Association took place in Stafford on 28 February, attended by over 60 delegates across a wide range of partner organisations. As a result of the workshop, a working group will be established to co-ordinate all of the preparatory work that needs to be undertaken by Community Safety Partnerships.

• A working group is in place to develop Staffordshire’s approach to ‘Troubled Families’. Work is taking place within the county council to understand the number and geographical location of ‘troubled families’ in Staffordshire. Seminars are being planned to take place during March with key partners to discuss and secure strategic buy-in to the approach and to discuss governance and delivery arrangements.

• A delivery plan is in the process of being developed to support the delivery of the Prevent Strategy.

• Work has continued during this period to identify education, engineering and enforcement activities at known road accident hotspots using STATS 19 data, local intelligence provided through neighbourhood policing and information provided through elected members via the Divisional Highway Programme. Road Safety Officers have continued to target priority schools based upon areas of deprivation and known ‘hotspot areas’. For example, between 9.1.12 and 17.2.12 seventy seven high school presentations were carried out.

• The Road Safety Team is planning to launch a mobile phone campaign in March 2012 to respond to a recent RAC Motoring Foundation Report which highlighted the problem of smartphones use among young drivers (18-24) increased – nearly half (48%) of this age group admitted using their phone while driving.

• As part of the development of Integrated Offender Management, the Youth Crime Diversion Scheme implementation group continues to meet to finalise the scheme model and process. This multi-agency scheme is an early intervention for screening for mental and physical health needs. This will broaden and localise the Community Resolution Scheme so that District Youth Crime Diversion Surgeries will be supported by their local Targeted Youth Service workers and Community police. Implementation for this scheme has been delayed due to the data sharing concerns, which are to be discussed at the next Steering Group meeting.

• Staffordshire Youth Offending Service (SYOS) has developed and implemented a ‘TRIAGE’ process to improve practice to ensure better outcomes for children and young people. All children and young people who enter the criminal justice system are screened in areas of Health, Education and Substance Misuse. SYOS is actively responding to provide intervention at the earliest opportunity to ensure that children and young people’s needs are comprehensively assessed at a crucial point of early contact with the criminal justice system.

• Staffordshire County Council are further developing understanding around the emerging landscape with regards to tackling alcohol misuse, particularly the integration with public health. This will position SCC to ensure that future commissioning is more robustly coordinated and duplication is avoided. In conjunction with this, governance arrangements have been refreshed and plans are being developed for ‘payment by results’.

Outcomes

• Violence with injury continues to decrease and is down 18% over the same time last year (April – February). Moreover, the most serious violent crime is down 17% on the same period last year.

• Domestic violent crime is down 12% and domestic violent crime with injury is down 7.6% on the same period last year (April – February). In terms of repeat incidences of domestic violence, at the end of quarter 3, the percentage of MARAC cases reviewed more than once over the last 12 months showed an 8.7% decrease on the same period last year.

• Domestic burglary has reduced by 6.7% on the same period last year (April – February). As of the end of January, Staffordshire has the second lowest rate of domestic burglary per 1000 households in the West Midlands.

• Adult safeguarding practitioners are now integrated into the Multi-Agency Safeguarding Hub (MASH) alongside children’s safeguarding practitioners.

• The Sexual Assault Referral Centre (SARC) opened in January, providing countywide state of the art facilities for victims of sexual violence, including forensic services and counselling and support for victims.

• As a result of a multi-agency operation at the Rocester JCB site, 56 Vehicles were stopped and brought onto the check site, 9 Fixed penalty notices were issued and there were 10 immediate prohibitions for un-road worthy vehicles, 10 delayed prohibitions for vehicles with defects that need urgent attention and 4 Drivers being dealt with for excessive speed. This follows a number of issues identified at the site, including fatalities following road traffic collisions and anti-social driving.

• There have been 31 fatal casualties due to an increase of 29 fatal road accidents in 2011 on last year. However, last year’s total was the lowest on record and the overall trend is still encouraging, overall showing a decrease since 2003.

Delivery

• In conjunction with Staffordshire University, the County Council has submitted a bid to NICE (National Institute for Clinical Excellence) to produce a review of the qualitative and quantitative evidence of the effectiveness of interventions relating to intimate partner violence.

• There are currently five Domestic Homicide Reviews (DHRs) underway in Staffordshire. There is a cost implication to undertaking these reviews which are required by law. Funding has been identified for 2011-12 for this purpose and discussions will take place with partners at the start of the next financial year in relation to how such reviews will be funded in 2012-13. The County Council has also asked partners to identify suitable individuals within their organisations who would be willing to chair DHRs and to act as Overview Report Authors. Having a “bank” of suitably trained Chairs and authors could result in significant savings to partners in relation to the conduct of DHRs.

• Discrepancies have been identified between national and local youth offending datasets. These discrepancies could impact on Payment By Results to be implemented in 2013/14. To investigate the reasons behind this, the Youth Offending Service and partners have requested detailed localised Police National Computer data to analyse in order to rectify this issue before Payment By Results is implemented.

Strategic plan theme Family Outcome In Staffordshire’s communities vulnerable people are able to live

independent and safe lives, supported where this is required KPI’s

Children Young People and Families

Summary Polarity Previous Outturn

Current Target

Quarter 1 Result

Quarter 2 Result

Quarter 3 Result

Prov Quarter 4

Result

Proj. Outturn

Perf. vs Target

Trend

Children becoming the subject of a CP Plan for a 2

nd or

subsequent time.

Low positive

15.8% 11.0% 15.5% 15.6% 14.5% 24.1% 16.6% 1 quarter

Referrals occurring within 12 months of previous referral

Low positive

9.6% 15.0% 20.4% 22.3% 24.4% 22.7% 22.5% 1 quarter

Referrals to Children’s Social Care going on to Initial Assessment

High positive

77.6% 85.0% 81.6% 86.2% 74.3% 43.1% 71.3% 1 quarter

Care and Independence

Summary Polarity Previous Outturn

Current Target

Quarter 1 Result

Quarter 2 Result

Quarter 3 Result

Prov Quarter 4

Result

Proj. Outturn

Perf. vs Target

Trend

Older people still at home and needing no on-going Social Care services 91 days following receipt of reablement services **

High positive

New indicator

42% N/A N/A N/A N/A New indicator

N/A N/A

Social care clients receiving self-directed support – eligible service users only (this is a more robust measure of SDS than the national indicator 1C)

High positive

18.2% 40% 19.6% 23.7% 23.5% 26.1% 28.0%

2 quarters

Percentage of people who use services extremely or very satisfied with their care and support (annual survey)

High positive

New indicator

TBC N/A N/A N/A N/A 66.1% (Annual survey)

Tbc Tbc

Please see ‘Staffordshire CC Strategic Plan Performance Measures Report’ for additional performance measures which support the above indicators.

Overall performance – highlights and areas for development

Children Young People and Families

• Joint screening of domestic violence referrals between Staffordshire Police and Children’s Social Care has been made operational through the MASH.

• Resources have been identified to create an additional Specialist Safeguarding Unit (SSU) at Kidsgrove which will release the burden currently felt by the two SSU teams in Newcastle who are experiencing very high levels of referrals.

• One to one SAP training has been delivered to all SSU Team Managers and Team Attached Clerks to support improved reporting of child protection and assessment activity.

• Call Response rates and timeliness of responding to referrals at First response continues to show sustained progress.

• The timeliness of completing Initial Assessments has risen across the SSU teams to 66%; with exception progress made in the east SSU’s whose most recent timeliness measure was 80%.

• Staffing capacity issues identified by Inspectors at First response have been resolved.

• The training programme delivered to social workers is now well underway, is extensive and has been exceptionally well received.

• All the cases of children subject to a child protection plan for 15+ months have been reviewed by County Managers and appropriate actions taken for those children identified.

• The medium term financial strategy has agreed an invest to save plan for Families First which will see the creation of 10 new social work posts across the SSUs, a specialist therapeutic team to work with children on the cusp of care, a doubling in the capacity of the Family Group Conferencing Service and an increase of a third in Independent Reviewing Officers. In addition plans are in place to grow our in house fostering service, increase the number of adoption made each year, reduce our reliance on residential care provision and improve supported accommodation options for those 16/17 year olds leaving care or as an alternative to a regulated care placement for homeless16/17 year olds.

• The MTFS strategy ( a part of Families First Improving Outcomes), represents a strategically lead end to end approach to improving the efficiency and effectiveness of services to families in crisis, those children on the edge of care and those in need of care and permanency.

• Close working relationships have been established over recent months with both TSU and OD who are fully engaged with the Families First Services, including the development, design and implementation of the above.

• In developing Families First Improving Outcomes, a mixed market approach has been taken seeking to engage with those partners who are best placed to meet our requirements. This has included the development of an open tender, in which Staffordshire is leading a consortium of West Mids Local Authorities, for supported accommodation provision, the development of in house provision for fostering, partnering with the NSPCC for a range services, commissioning health partners for the provision of psychological services and a discreet project with a market management partner to support the development of fostering in Staffordshire.

• The LGA Peer Review reported a range of positive indications in relation to Families First, confirmed the strategic development as the right one and acknowledged that the difficulties reported at the First Response Service at the last two day inspection have been resolved.

• Escalation procedures between SSU’s and Local Support Teams are now becoming established and working well.

• Multi-agency pilots through Local Support Teams are progressing very well and all LSTs, with the exception of two in Stafford, now have a multi-agency allocation meeting. The purpose and function is being fine tuned.

• Keeping vulnerable children in school and accessing learning is demonstrated through attendance rates, which continue to be high across Staffordshire schools.

• The pilot of having a Schools Nurse and Health Visitor as part of a LST has shown significant advantages from a staff feedback point of view, reports are of improved communication and

leaner working.

• The short term stability indicator for Looked After Children’s placements continues to out perform the 2010 -11 outturn and remains on target

• The long term stability indicator for Looked After Children has improved in this quarter following a dip in quarter 3.

• Four out of our five independently regulated units for Looked After Children or those with a disability have maintained an outstanding grade for two or more inspections.

• The foundations to work scheme has received the Care to Work Quality Mark and Logo. There are well over 100 local authorities in the Care to Work scheme and only 13 have received this award.

• All age disability Strategy is being developed by commissioning colleagues following a decision by People Strategic Leadership Team / Members to develop an all age service. Although this is not due until March/April 2012, Families First has linked with education and adults colleagues and established a project board to drive this forward, engaged TSU support, established links with key partners, undertaken an initial scoping exercise and begun to develop a project plan. Staff focus group are planned for early in 2012 and user engagement following this.


• The decision to integrate social care services with the NHS has been formally confirmed by the Department of Health. The integration will see nearly 1,000 social care staff and a budget of around £150 million transfer from Staffordshire County Council to the new Staffordshire and Stoke-on-Trent Partnership NHS Trust, creating the largest integrated health and social care organisation in the UK.

• When the Partnership Trust is fully integrated in April 2012, it will be responsible for all social care for older people and adults with physical disability and community healthcare within Staffordshire and all community healthcare in Stoke-on-Trent, delivering everything from physiotherapy to day opportunities.

• A key driver for the change is to cut out duplication and reduce confusion for residents, and to ensure more people receive care in their own homes and community rather than in hospital or a residential home, helping people stay independent and in control.

• We have developed plans for the use of one off funding of £2.2m made available by the Department of Health to specifically fund social care initiatives which benefit Health. The plan with North Staffordshire CCG has been approved and is in the process of being implemented, the plan with the South CCGs is in the final stages of discussion and will be finalised shortly.

• This additional funding is being specifically targeted to support hospital discharge and to prevent admissions. Key developments include:

• Enhanced staffing to support hospital discharge teams

• Developing specific care and support services to support people in their own homes

• Avoiding hospital admissions through anticipatory care working with people to manage their health conditions.

• Contracts have been signed for a new social care information management system.

• Created by a company called CareWorks, the system is called CareDirector and will support the changes that are taking place in social care, improve client interactions and can be adapted to meet changing demands. It will also support the delivery of social care in an integrated service.

• As the new system is built on Microsoft software it will be easier for staff to use as the look and feel will be familiar. It will allow people to share information and give them greater control in directing their care and support.

• The Council is moving to a model of community based independent living for adults with a learning disability and associated needs, by increasing choice and promoting a wide range of independent living and support options. This will primarily be delivered via a Framework Agreement for Community Support established by the Learning Disability team. In the last quarter of the financial year, the Framework Agreement has been successfully used to deliver good quality care and support within the community.

• The JCU has been commissioned to develop a joint commissioning strategy for dementia on behalf of North Staffordshire CCG. The strategy was approved by the North Staffordshire Clinical Commissioning Group on 7 March and will give a platform from which social care and health will develop a range of new initiatives which will ensure that people with dementia and their families are supported. A similar strategy is already in place for the south of the county.

• A new service to provide a range of functions to support people who opt for a direct payment or Personal budget has been commissioned. The service will provide anything from CRB checks for potential PA’s to a full recruitment and budget management facility.

• Me, Myself and I, an interactive toolkit developed by our Joint Commissioning Unit, which helps people identify what support they need to help them live a safe and independent life, has won the National Independent Living award for Public Sector Engagement.

• The county council’s social care and health teams in the north of the county and colleagues at NHS North Staffordshire have been shortlisted in the LGC (Local Government Chronicle) Awards for their work in integrating reablement and rehabilitation services.

• Our innovative CareMatch recruitment and advice service has also been shortlisted for an LGC Award. The service provides social care employers with an online facility to advertise their job vacancies; this includes employers in receipt of Direct Payments and Personal Budgets who can browse CVs of jobseekers interested in working as a PA/carer.

Areas for development Children Young People and Families

• Timeliness of core assessments remains a considerable way off target. This is related to both difficulties using SAP CRM but now largely due to a third increase in the referral rate.

• Referral rates have risen sharply since September and this followed a gradual month on month increase for the previous 12 months. This has severely stretched the capacity of the SSU’s

• The referral rate to Local Support Teams is progressing at a rate of approximately 500 new contacts a month, rising from 800 from the month of launch to over 3500 in January. This demonstrates demand, however clear expectation around support from the team is being defined further to ensure the right children and young people are accessing support from the team. Those referrals coming to the LST are for children at the higher end of the thresholds continuum, which is impacting significant on the teams ability to provide prevention and early help work.

• Re-referral rates remain higher than target.

• Average caseloads in some SSU teams remain higher than the highest preferred level of 30. This is related to a significantly increased referral rate.

• The number of Looked After Children has continued to rise throughout 2011-12 and currently sits above the 835 target.

• Work is under way to seek to understand and address the increase in requests for Statutory Assessments of Special Educational Needs


• Whilst we have continued to roll out successfully the personalisation of our assessment and support planning processes we have some way to go if we are to meet our target of all eligible service users receiving self directed support, with the preferred option being a direct payment. The target for this year was 40% and we are likely to achieve something just short of 30% due to a slower than anticipated start. However we are now seeing a steady month on month increase in the numbers. While the target is important, it is also important that our users derive real benefit from personalisation i.e. truly are in control of and have choices in how their support is provided.

• Two task and finish groups have been established to look at issues around improving capacity and quality within Domiciliary Care provision in the independent sector and Hospital Discharge/ Delayed Transfers of Care. A set of proposals will be finalised in March.

Customers Children Young People and Families Customer Feedback – Compliments and Complaints

• Statutory Complaints: Families First received a total of 29 complaints which were dealt with under the Statutory Complaints Procedure. Safeguarding received 15 complaints and Inclusion received 14.

In comparison 29 complaints were also received in Quarter 2 prior to the re-structure. It appears from the comparison of the figures that, to date, the re-structure has not had a significant impact on the number of Statutory complaints the Local Authority has received. The highest number of complaints received during quarter 3 were categorised as relating to the Standard of Service provided to the service user and their family. This accounted for 7 (46%) of the complaints received and is a slight increase from quarter 2 in which 6 were recorded. Only 13% of complaints relating to Safeguarding Delivery were found to be upheld which is a positive indication that, whilst complaints are being made, they are not found to be wholly substantiated. The majority of complaints were partially upheld. This occurs when there are aspects of the complaint which can be upheld however there are also issues where, following investigation cannot be upheld.

• Non Statutory Complaints : Of the 7 complaints received regarding Standard of Service which was the main reason for complaint, only 2 were upheld.

Families First received a total of 15 complaints that were dealt with under the Council’s Corporate Complaints Procedure. This is a slight increase in comparison with quarter 2 which received 12. 7 out of 14 of these complaints related to the Specialist Inclusion service, in particular the Care Planning and Court Teams who received 6. 5 out of the 14 complaints were about services provided by Specialist Safeguarding Delivery. 2 complaints related to the Local Support Teams which form part of Targeted Services. The main reasons for complaint during quarter 3 were surrounding issues that related to the service provided to families by the department. However 3 out of 5 were partially upheld and 2 were not upheld therefore meaning that none of the complaints made were found to be substantiated. Service and Staff attitude continue to be the main reasons for complaint during 2011-12.

7 compliments have been received during this quarter slightly fewer than the previous quarter which received 10.

• Examples of compliments:

A grandparent describing the service received from a Social Worker as ‘superb’ A compliment from received from a parent stating that the Social Worker is ‘one in a million… she gave me so much support


• We have recently started to undertake a monthly survey of people who have been through our personalised assessment and support planning process. Early results show that:

o almost three quarters of respondents were ‘completely satisfied’ with the process; o almost all respondents felt that assessors had taken their feelings into account; o almost as many reported that they had been enabled to say all the things they wanted

to say; and o 84% said that when contacting the Council, the person they spoke to had been able to

provide immediate help.

• The annual “Your Voice” conference is on 20 March Consultation Children Young People and Families

• Following a comprehensive assessment process, Staffordshire has been awarded the gold standard by Hear by Rights for our engagement and consultation with Looked After Children

• A pilot programme to consult with children subject to a child protection plan has been agreed and will occur shortly. This will be followed by the introduction of a case work tool which will enable us to measure outcomes from the perspective of children subject to a child protection plan during the course of their social work intervention.

• Action Learning Sets are in place to consult with staff across the Families First teams with regards meeting children’s cultural needs and managing escalation and de-escalation processes between LST’s and SSU’s and SSU’s and Looked After Children’s Teams.

• Feedback from the consultations undertaken at the 3 month review of Families First has been collated and is overwhelmingly positive.

• A revised continuum of need framework is subject to consultation via the Staffordshire safeguarding Children Board.

• The Children’s centre consultation on three practical changes is due to end mid march. 47 open event sessions have been run across the county and online, paper based and phone based methodology as also been used. Soft market testing around childcare has also formed part of the consultation.

• A review of targeted services service user evaluation showed that the majority of service users are satisfied with the services.

• An in-depth 6-9 month review across the LST is being conducted by the Organisational Development department to take feedback from staff and partners about what it is like to be part of a Local Support team. The results will be available at the end of April and will be used to improve the service.

• As Consult 8 survey with over 100 Looked After Children has been completed and provided an overwhelmingly positive picture of the experience of our Looked After Population

• Following a comprehensive assessment process, Staffordshire has been awarded the gold

standard by Hear by Rights for our engagement and consultation with Looked After Children

• An end to end review of the Families First Service LST – SSU – LAC is being undertaken by TSU colleagues over the next quarter and will include direct engagement with staff at all levels


• The Joint Commissioning Unit continues to lead on the development of the Section 75 for the Partnership Trust, and reshaping workshops are underway with key stakeholders to understand the transformation agenda for the Trust. These workshops will help to inform the overall development of a Strategic Integration Plan which will be Outcome Focused.

• The consultation on the Staffordshire and Stoke on Trent Autism Strategy for adults has commenced and will run until mid-May. Three events will be held in March and April across Staffordshire and Stoke on Trent. People on the autistic spectrum, carers and key stakeholders will have the opportunity to make their views known about whether the actions in the strategy will result in better outcomes for people on the autistic spectrum.

• People with learning disabilities have been involved in developing the learning disabilities website. An ‘Access to Health’ workshop has been held in March which engaged people with learning disabilities, family carers and key stakeholders in sharing their views on local health services and suggesting where improvements could be made.

• The Annual Social Care User Experience Survey is under way. This involves a postal questionnaire to over 1,000 users of social care services and will provide valuable information about the effectiveness of the support they receive.

• We will be undertaking a customer survey to assess people’s experiences of the new block contract provider arrangements of domiciliary care

Strategy Children Young People and Families

• A review of caseloads in the SSU’s has been completed and a plan is in place for all 18 teams to reduce back logs of work and improve the management of current duty systems.

• The Social Work Improvement Fund training programme is well underway and has been exceptionally well received and well attended by staff. This focussing upon core practice skills and areas for improvement identified by serious case reviews, audits and inspections.

• A medium term financial strategy (2012-2016) has been agreed for Families First which will see a significant investment in this service as part of Families First Improving Outcomes strategy. This will double the size of the Family Group Conference Service, increase social work staff by 10 across the SSUs, increase the size of the Independent Reviewing Officer Service by a third and create an early intervention team to work with children on the cusp of care. We aim to increase Level 5 Foster Placements for our most vulnerable children by 8, increase in-house fostering provision by 65 placements, raise adoptions by 10 per annum and increase places for care leavers in supported lodgings.

• The Placement Strategy 2012 - 16 for Staffordshire’s Looked After Services has recently been agreed and will both contribute to and expand on the themes developed in the Families First Improving Outcomes Strategy.

• An Organisational Development strategy has been agreed and will be used to support

• The Families First Improving outcomes strategy has been agreed. In addition to the MTFS, an end to end evaluation of systems across the service has begun with support from the Transformation and Strategy Unit which aims to ensure services are delivered in the most effective and efficient manner possible for service users and staff.

• Two In-Reach Development Officers have been appointed to support the In-Reach model of service provision between SSU’s and LST’s.

• A targeted service 18 month implementation has been finalised, this outlines the key changes required following the transformation of the service. The plan will be flexible based on the changing or commissioned demands on the service.

• An Early Help Framework and set of standards for targeted services have now been finalised in draft form, they are being tested across the teams. The standards will help to define the purpose of LST and offer a clear quality framework for them to operate in. The teams are a newly configured service and an exciting and innovative way of delivering early help services across Staffordshire, by having a clear quality framework and set of standards will ensure they are robust. The standards are aligned to the schools, Children’s Centres and Children’s Services Ofsted Frameworks, but will offer clear parameters around the expectations of service for LSTs.


• Following the roll out of the New Carers Assessments & Provision of Services Policy the Joint Commissioning Unit and the Chief Operating Officer from South Staffs from SSOTP have rolled out training to senior managers on the policy changes and the range of services available to support carers. There will be an audio presentation circulated to senior managers to present to front line staff.

• As part of the awareness raising of Young Carers in the school environment, the Joint Commissioning Unit has ensured that the new induction pack for school governors includes information which raises the awareness of Young Carers in Schools and encourages schools to develop plans to support young carers.

• The Long Term Conditions Team are continuing to forge strong relationships with the Clinical Commissioning Groups (CCGs) and working collaborating to develop joint commissioning plans which focus on clinical and patient experience and outcomes.

• The North Staffs Clinical Commissioning Group, Stoke City Council and Staffordshire County Council have signed up to a Data Sharing Agreement for the purposes of data exchange for the development and delivery of an integrated model of care.

• The new Anticipatory Model of Care being developed in Staffordshire is being presented to the March 2012 Health & Wellbeing Board by the Clinical Commissioning Group and JCU. This sets out how the council and Clinical Commissioning Groups aim to adopt a more structured approach to the organisation and delivery of care. In addition this paper summarises the work carried out by the Clinical Services Improvement Programme (CSIP) which is being driven by commissioners from the Stafford and Cannock Clinical Commissioning Group and the JCU to ensure integrated care for Long Term Conditions Patient Groups.

• Our Mental Health Team in partnership with East Staffs CCG is leading on a Commissioning Board for Mental Health across South Staffordshire. All CCG’s and GP mental health leads are fully engaged in the work of the board.

• We have commissioned an external strategic review of specialist learning disability health services to identify future models of service in learning disabilities particularly for people with complex needs and challenging behaviour. The outcome of the review will be to produce a report with recommendations for the Staffordshire Cluster PCTs, the two local Councils and Clinical Commissioning Groups on the provision of future specialist learning disability health services.

• We have successfully developed a social enterprise in Burton for day opportunities by working in partnership with a care farming provider, Sherratts Wood. Individuals can engage in a range of work orientated activities such as creating items of garden furniture. 30 services users with

mental health problems have successfully transferred to the new model. This is a unique development focused on a market based approach will offer choice to individuals and will raise competitiveness around quality.

• Self help books on prescription for people with mental health needs are being made available in all libraries in Staffordshire, starting in North Staffs in March 2012. Each library will have a stock of books to enable people to self manage, such as overcoming anger and overcoming grief. 261 books are currently available to borrow across Staffordshire and the scheme will add a further 1064 books and also 42 audio books for people who may have a sight impairment or reading difficulties.

Outcomes (outputs) Children Young People and Families

• The timeliness of the management of referrals and response to referrals within the MASH has been improved and sustained over the last 3 months, despite a significant increase in the number of referrals received to Children’s Social Care.

• The timeliness of responding to Initial Assessments is improving and in the East SSU’s is now within 5% of target, at 80%.

• Re-referral rates remain high. This is a negative indicator of performance which the SSU’s Priorities Plan has not yet sufficiently influenced.

• Percentage of referrals to Initial Assessment remains considerably off target, but is related to the high numbers of referrals made which do not meet the threshold for CSC intervention.

• The number of children subject to a Child protection Plan has risen to 414, which is the first time this figure has been over target for a considerable period. This is directly related to the significant increase in referrals.

• The short term stability indicator for Looked After Children’s placements continues to outperform the 2010 -11 outturn and remains on target.

• The long term stability indicator for Looked After Children has improved in this quarter following a dip in quarter 3 and despite significant changes to the service in 2011 are only 4% off the performance outturn in 2012-11. It is anticipated that the movement of the majority of Looked After Children to specialist services over the past 6 months will see an improvement in this figure going forward.

• The number of Looked After Children has continued to increase throughout the past 12 months, a phenomenon which is impacted on by a number of factors, including the significant increase in the number of referrals to children’s social care over the past 12 months. The MTFS and Families First Improving Outcomes Strategies are designed in part to seek to address this, from early intervention/ prevention, through the effective management of a child’s journey through care and timely placement for permanency/exits from care where appropriate.

• The number of requests for Statutory Special Educational Needs Assessment s has increased significantly over this academic year in comparison to previous years and is placing strain on the capacity of the Educational Psychology service to meet the demand. An action plan is in place which seeks to address this.

• The number of requests for support to the ‘core’ LST members (PSW, EWO, FSW) is steadily increasing month on month – approximately 500 new children are supported each month (approximately 200 new cases each month). Currently 3517 children are recorded as receiving support through a LST.

• Since June, 595 cases have been closed; coding on the new system for closure requires further

definition, but the majority of cases are recorded as being closed successfully, that is the targets on the children’s action plans have been reached.

• Trends are starting to emerge around demand. Cannock and Tamworth are showing the highest levels of demand and more specifically that is LST 15 (Cannock West) and LST 9 (Wilnecote). Cannock accounts for nearly a fifth of all the service referrals. Resource allocation across teams will be considered after 1 year of operational delivery.

• Behaviour and attendance continue to remain the main reason for referral; with health and well being and parenting as the next highest categories

• A range of agencies continue to work with LST to support children, however schools continue to be the agency that has the greatest involvement with the case support with 1337 (53%) being supported between LST and schools. Demonstrating schools are the team’s key partner agency.

• The number of under 5s reached by CC has increased significantly already support just over 2000 more children compared to the overall figure last year. We currently support 9233 under 5’s which is nearly a ¼ of the under 5 population (2/3rd of this is phase 1s). This equates to 156,456 actual attendances at the centre, which is 30,000 more attendance that last year.

• The number of children classified as ‘disadvantaged’ who access the centres is increasing, with some centres now reaching over 50% (East Staffordshire) of the vulnerable children in their reach area. The lowest proportion of vulnerable children reached in any given reach area is 19% (Lichfield and south Staffordshire)

• Cannock and Newcastle have the highest uptake of cases across the different specialisms within Targeted Youth Support (Teenage pregnancy, crime prevention and targeted youth work).

• The majority of referrals made to TYS are made by the police across all TYS services; health make a significant number of referrals to the Teenage pregnancy service. Schools also make a significant number of referrals but these come in via the LST.

• First time Entrants are at the lowest point since monitoring began with only 68 young people entering the YJS this quarter.


• Stroke is a major health problem in the UK and it is predicted that by 2015 2.7% of the population over 16 will have had a stroke. We have carried out a review of our existing community stroke services and this has highlighted the outcomes achieved through the provision of these services, which include; improved wellbeing and quality of life through the provision of services in the community rather than in an acute setting to assist faster recovery and in familiar surroundings, enhanced personal dignity, seamless transfer of care, reduced isolation and fewer hospital readmissions. These outcomes are delivered through a range of community services which include stroke groups, family and carer support service, Back to Life courses, communication support and primary prevention. The review included feedback from stroke survivors and/or their carers and the Clinical Commissioning Groups.

• Mental Health Social Inclusion and Recovery services commissioned by JCU are reaching increasing numbers of people, and more people are being supported to begin work and retain it. In particular we have had great success in supporting seldom heard BME communities in east Staffordshire around improving poor mental health and improving mental wellbeing.

• The JCU Mental Health Team and Older People and Prevention Team working in partnership with Heantun Housing have merged the 2 existing housing contracts for mentally disordered offenders to achieve efficiencies in cost and expansion in service delivery. The service will consist of the current floating support service plus an extended accommodation based service that will provide housing in Leek and Burton. This has been achieved in partnership with the

North and South Staffordshire Criminal Justice Mental Health Teams.

• Delayed Transfers of Care in Staffordshire are currently at their lowest level for a very considerable time, and are lower than the national average. Staffordshire is an exception in the West Midlands region where the overall number of delays attributable to social care is significantly higher than the national average.

Delivery Children Young People and Families

• The YOS Consultation following a reduction in YJB funding has been completed. A small number of staff are at risk but all have been offered redeployment opportunities.

• Families First phase 2 (Improving Outcomes) has begun following a successful MTFS invest to save funding bid, which will help to address some of the capacity issues identified above.

• LST provide a methodology for operational services to come together locally and ensure that they are co-ordinating early support for children and families. Across the LST there was over 30 different agencies working with council services to deliver local support, this ranges from schools, prison services, health providers, housing, fire and rescue, district and borough councils and a wide range of private, voluntary and independent providers.

• Each of the 20 LST now have case allocation meetings whereby incoming requests for support are allocated not just across council run services but across the full range of local services. The allocation meeting are also providing an avenue to support communication across services, so that support for families is co-ordinated and joined up and the best use of the total local resource is deployed effectively.

• The Department for Pension – Supporting Families with Multiple Problems is up and running through LSTs. Four members of staff have been recruited to the project and a further four will be recruited over the forthcoming months, the staff members (employed by Groundwork UK and EOS works) are located in the LST and the referral route to the project is via the LST, creating a one pathway of access to local support approach. The project will support 2059 families over the next 3 years.

• In local areas operational agencies and services are working more effectively to pool their resources to deliver early intervention work. As such there are a wide range of multi-agency early intervention projects running across the county.

• New governance arrangements for Children’s Centre are up and running, this includes a number of local partnerships which include the community and those who use the services, district management boards which include the key services who work together to provide early childhood services and services for families and a county strategic partnership.


• The Multi Agency Safeguarding Hub (MASH) is now operational. In recent weeks the number of adult protection referrals has been as high as 80 referrals per week, which would equate to over 4,000 in a full year whilst the team is only resourced to deal with approximately 2000 cases per year. However information sharing is working well particularly with our Police colleagues and this is having an impact on our risk of harm assessments at the start of the process.

• A single point of access for substance misuse enquiries will be live from 1st March 2012, as part of Staffordshire Cares within the Customer Service Centre. Customer advisors will assist individuals with drug and/or alcohol addiction and dependency problems, their families or concerned others, welfare and other professionals and practitioners to navigate around the treatment system, find information and refer to the most appropriate service.

• These changes are part of the Staffordshire Alcohol and Drug Strategy 2010 – 2015 and the

Customer Transformation Programme. They have been made in order to provide simplified access for service users and practitioners seeking advice and information and enable better navigation of substance misuse services.

• As part of the roll out of Personal Health Budgets we have successfully secured funding from the Local Government Association to develop a business case to understand the financial impact to the Local Authority and Health of Personal Health Budgets. The Joint Commissioning Unit is currently evaluating the Personal Health Budgets pilot that was running from March to September 2011 at a practice in South Staffordshire. The aim of this pilot was to empower patients with Long Term Conditions to have choice and control over the healthcare that they receive and improve outcomes for patients.

• We have successfully strengthened the quality monitoring function in respect of services purchased in the independent sector through the appointment of two new quality and monitoring posts solely in respect of Learning Disability services. This has already started to identify and address quality concerns, drive improvement, but most importantly of all, ensure the safety of all services. During the last quarter we have also established a quality monitoring steering group to drive forward in respect of quality and established a task group to improve user/carer involvement in the quality monitoring of services.

• Breaks for carers are vital in supporting the health and wellbeing of carers, and to support the caring role. The Joint Commissioning Unit receives funding from PCTs to offer carers’ breaks and has recently secured approval from the South East Staffs, Cannock and East Staffs Clinical Commissioning Groups to change the utilisation of the Carers’ Breaks Fund in each of these localities. This fund is administered by the Carers Association Southern Staffordshire, and was previously restricted to only providing night time respite. This change now enables carers to apply for daytime respite and for the option of having breaks together.

• The rise in Adult Protection referrals is a positive sign that we have helped to raise people’s awareness about this issue. The increase in awareness has had an impact on the teams who receive referrals, giving rise to an increased caseload, without a corresponding increase in resources, it should also be noted that historically this areas has been under reported. Over the last three financial years we have had a increase of 142% in referrals. Although the increase over the last three years has reduced (08/09 55%, 09/10 48% and 10/11 39%) we expect the referrals to continue to rise as we continue to raise both staff and the public’s awareness.

Strategic plan theme

Family

Outcome 4 Staffordshire’s children and young people can get the best start in life and receive a good education so that they can make a positive contribution to their communities.

KPI’s

Summary Current Target

Quarter 1 Result

Quarter 2 Result

Quarter 3 Result

Quarter 4 Result

Actual Outturn

Perf. vs Target

Trend

Number of disadvantaged families accessing children centre services

33% 33.5% 35.0% 34.3% 34.2% 34.2%

2 quarters

Number of children from disadvantaged groups benefiting from free early years places

96.5% N/A N/A N/A N/A 98.5% 1 year

Achievement of at least 78 points across the Early Years Foundation Stage with at least 6 in each of the scales in PSE and CLL

65.0% N/A N/A N/A N/A 65.0% 1 year

Key Stage 2 achieving English/Maths Level 4+ (%)

76.0% N/A N/A N/A N/A 74.2% 1 Year

Proportion of Key Stage 4 achieving 5 or more A*-C grades incl. Eng & Maths

57.0% N/A N/A N/A N/A 56.5% 1 year

Overall performance

• Staffordshire County Council has recently appointed the Reach 2 Trust to sponsor the new Academy in Burton, to open in September 2013. The Reach2 Trust is made up of the Hillyfields Academy and Tidemill Academy in London and has worked with schools in Leicester and Derby. They have a proven track record in outstanding primary education and a passionate ethos that understands the uniqueness of primary education. The county council will be hosting two public engagement events in Burton on 8th and 20th March for the community to understand how the new schools in the area will operate and the Academy will be attending to answer any questions or concerns local people may have.

• The Governors of Chadsmoor Infant and Chadsmoor Junior have formally agreed to enter into a federation from April 2012. We are also awaiting a decision following federation consultations relating to Horton Lodge Special School and Springfield Special School.

• Progression into further/higher education, employment and training of young people who left education in 2011 at the age of 18 improved last year, with a continuously improving trend since 2007.

• QLS, the training arm of Education Transformation, has significantly increased its trading with schools this year.

• All 6 schools identified as possible Private Finance Initiative rebuilds have been visited by the DfE to validate the information submitted as part of the PFI bid.

• Two Children’s Centre Ofsted inspections have taken place since the last report. The judgements were Good and Satisfactory

• Primary: The official Ofsted data released today which is up to the 31st December 2011 has Staffordshire having 295 schools of which 11.2% (33 schools)are outstanding, 51.9% (153) Good, 34.6% (102) satisfactory and 2.4% (7) inadequate

• Secondary: The official Ofsted data released which is up to the 31st December 2011 has

Staffordshire having 63 schools of which 14.3% (9 schools) are outstanding, 54.0% (34) good, 31.7% (20) satisfactory and no inadequate Since January 2012, we have had 4 inspections outcomes. Of these 2 went from good to satisfactory, one remained good and one went from satisfactory to good.

Areas for development

• The use of data within Children’s Centres continues to be a development focus and revisions to the piloted “report card” in partnership with performance management colleagues have been made. We are also producing guidance to ensure consistent usage and analysis of data

• Education Act 2011 will bring changes to the rules that require schools buying in Information Advice and Guidance (IAG) services from the local authority. Schools will be able to look for alternative providers of careers advice, and there is evidence to support that this is happening already across the county.

• There is a lack of information on early leavers from post 16 provision – robust information would enable immediate action to re-engage with these young people, who have become NEET.

• Youth unemployment nationally at a record high. This is a particular challenge. We have a range of learning provision for young people but there are limited numbers of employment opportunities for young people to progress in to.

Customers

Customer Feedback – Compliments and Complaints Apprenticeship feedback

• Jasmine Harley, Teaching Assistant Apprentice, 17 years old – “….I am currently working towards a level 2 NVQ through a Teaching Assistant Apprenticeship. I was really pleased to hear about this course as I have always wanted to be a Primary School teacher. …. I remember the very first day of training where we were introduced to the course and the people that we would be working alongside. I think I can speak for the whole group when I say that we felt extremely nervous,. But everyone was very friendly and we soon got to know each other and work together. Through this course I have expanded my knowledge which has allowed me to progress as a person to improve my performance within the classroom and around school. The course tutors are extremely helpful; they're always willing to give advice and support to help me through the work. They're always there to talk about how I am getting on in school. This apprenticeship has given me many opportunities to take part in a variety of courses. ….I am working in a lovely school where all staff are very friendly, welcoming and happy to help....”

• Beth Barker, ICT Apprentice – “….I first started my Apprenticeship in March 2010 in the ICT section. I was very nervous and didn’t socialise with many of the other staff. Now four months later I feel very comfortable and more confident in myself and with the work. So far, my time here has been very challenging as I have had to pick up different tasks very quickly. I work in different departments so I’m doing something different every day. I do a range of work from scanning documents, to paying invoices, taking minutes and working on the asset database. I have been on many different training courses which has broadened my awareness and improved my skills at work. Over all my experience here has been very beneficial. I have been working towards my NVQ level 2 in Business & Admin, gained new skills in and outside of work and learnt what it's like to be working with adults. This has made me more confident and will help me when I look for permanent jobs in the future….”

Consultation

• Early Years and Childcare have received 2 compliments in relation to the book sharing program

at Leek and Rural Children’s Centre, one parent has reported that their child has learnt how to speak fast and slow and that the support given to the parents has really helped.

• One other compliment was received from a parent regarding Maryhill and Clough Hall Children’s Centre who was impressed by the support received for both mum and child at the centre. “The reason for this email is to let you know how fantastic and worthwhile I think the centres are and in my opinion, as a first time mum how important they are to encourage bonding, development and social skills for the parent and child.”

Strategy

• The inspection results included within this report are the first since Ofsted introduced a new school inspection framework in January 2012. This framework raises expectations and gives a very strong focus on the importance of teaching, with greater emphasis on progression including more attention on the performance of coasting schools. Underperforming schools identified by Ofsted will be subject to the Local Authority School Improvement Strategy: ‘Improvement through Intervention’. We are required to provide an Action Plan to the DfE setting out our interventions and support to address underperformance in the schools system. We are now in discussions with the DfE about a number of these schools becoming Academies with a sponsor.

• Ofsted has also announced further proposals for changing the remit of school inspections which places more emphasis on the quality of teaching in raising standards of education from September 2012 - for consultation. In future, for example, schools cannot be judged outstanding’ unless their teaching is ‘outstanding’ and a single judgement of ‘requires improvement’ will replace the current ‘satisfactory’ and ‘notice to improve’ categories. Schools judged as ‘requires improvement’ will be subject to a full re-inspection earlier than is currently the case. The proposals, amongst other things, are designed to place even greater focus on schools that are not yet good as part of a national expectation that that all young people should receive good or better education.

• The Staffordshire University Academy has been successful in securing £9.7 million of capital investment from central government to improve the school buildings. The county council, working in partnership with the University and Academy, has appointed Balfour Beatty Construction as the selected panel member in November. The timescales, as determined by Partnerships for Schools, will see construction starting on site in March 2012, subject to planning approval

• Public consultation has been agreed on proposed changes to Staffordshire’s to Children’s Centres, the changes being consulted on are: i) Aligning Children’s Centre catchments with the new Families First areas, and implementing district hub and spoke management arrangements. ii) Transferring Local Authority childcare to the wider childcare market. iii) Removing the “Nursery School Status” from three specific children’s centres that currently have this status.

• Rural Enterprise Academy: South Staffordshire College has been successful in gaining Department for Education (DfE) approval to progress their plans to open a Rural Enterprise Academy for 14-19 year olds at their Rodbaston campus, near Penkridge. The school is planned to open in September 2012 as a technical academy and will offer provision for up to 300 14-16 year olds by 2013. The curriculum will be focused on in land-based and environmental industries, and is being supported by the National Farmers Union and the firm Veolia.

• Staffordshire Self Improving School System, supports the development of a self sustaining school led model of school improvement focused on the quality of teaching, learning and leadership. The system is led by schools for schools, providing long term solutions that provide excellent value for money and commissioning services needed to support schools. There are already a number of clusters of schools already serving a wide variety of functions including school to school support and development. The SISS has been developed in partnership with the National College.

• Births are increasing across Staffordshire requiring additional primary school places. In recent years, places have been added in Stafford, Lichfield, Tamworth and Burton upon Trent. Officers continue to work with schools in these and other areas to ensure the provision of sufficient school places.

Public consultation is underway on plans to respond to the recent increase in births in Burton upon Trent by providing additional primary school places. The proposals include a new primary academy, the relocation of an existing school and the expansion of an existing school. In total around 1000 places will be provided over the next 10 years.

• In response to the success of ‘Your Staffordshire Card’, consultation has been undertaken to propose changes to the county council’s post 16 home to school and college transport policy. The proposals focus support for students from low income families and those with a learning difficulty or disability requiring specialised transport. Cabinet will be asked to consider the outcome of the consultation in March.

Outcomes (outputs) Attainment Summary for end of year – based on final confirmed data

• Foundation Stage: The percentage of Staffordshire’s pupils scoring at least 78 points across the early years foundation stage with at least 6 in each of the scales in personal, social and emotional development and communication, language and literacy has continued to improve for the 6th year, 2011 65% compared to the national average of 59%.

• Key stage 2: At Level 4 or above in English and Mathematics, Staffordshire attained 74.2% (up 1.3 percentage points). Overall there is a trend of improvement since 2005. Nationally 74.0% attained at Level 4 or above in English and Mathematics, up 2.0 percentage points on 2009 attainment, so that Staffordshire is inline with national. However, since 2005, national results have improved by 5 percentage points compared to 3.2 percentage points locally.

• GCSEs: For pupils gaining 5 or more GCSEs at A* to C including English and Maths,

Staffordshire’s attainment is 56.5%, against the national average of 58.9%. Overall Staffordshire has seen an improving trend since 2005 (42.3%), with a percentage points increase of 2.5 on 2010 and 6.5 on 2009.

• Modern Apprenticeships: During 2010/11 2251 16-18 year olds started on an apprenticeship in staffordshire, this is a 21% increase on the previous year and is higher than the national average of 13.0%. With nearly 300 young people in staffordshire have been helped onto the first rung of the career ladder within the County Council.

• September Guarantee 2011: 2011 has seen an increase in the number of young people receiving an offer of education or training from the previous year with the biggest rise in the Year 12 September Offer of 1.1%.

• Young people not in education employment or training: Work undertaken across, Staffordshire’s services has reduced the NEET figure from 5.10% to 4.80%. Throughout the county Staffordshire Young Peoples Service is delivering a number of innovative projects to address the particular needs of young people seeking to enter or return to an active role in the local economy including the long term unemployed, those seeking their first job, those retraining and those young people at risk of becoming NEET.

• School Leaver Activity: The number of school leavers in the survey has steadily declined since 2007 from 11191 to 9720. The number not responding to the survey in 2011 was 0.8%.

The number of young people continuing with structured learning (full time education or learning in the workplace) in 2011 is 95.0%, a slight improvement on 2010, 94.9%. The number of young people in employment with no structured learning as decreased slightly on

2010, from 0.9% to 0.8%, we would need to understand where these young people had moved to, but the decrease can be seen as a positive, as hopefully more young people have remained in education or are employed with structured learning. The number of young people not yet settled in any full time positive activity has increased on the previous year from 3.1% (2010) to 3.3% (2011), this is a negative trend, previously to this there had been a positive decrease since 2007 of 2.4 percentage points (5.5% to 3.1%).

• The Stoke-on-Trent and Staffordshire Apprenticeship Group, in conjunction with the Local Enterprise Partnership (LEP), held the annual Apprenticeship Awards in February 2012. Employers and training providers were invited to nominate their apprentices, with a focus for the award being on the value the apprentice has added to that company or business, in order to raise the profile of the difference apprentices can and do make to employers. Newcastle-under-Lyme College (NULC) apprentice Tanya Savage was awarded a Personal Achievement Award in the Stoke-on-Trent and Staffordshire Apprenticeship Recognition Awards.

• The number of under 5s reached by children centres has increased significantly compared to the overall figure last year. We currently support 9233 under 5’s which is nearly a ¼ of the under 5 population. This equates to 156,456 actual attendances at the centres, which is 30,000 more attendance that last year. The number of children and families accessing Children’s Centre services continues to grow currently we are aware that 4231 number of children access services between January and mid February. This is an increase of 11% on the same period in 2011

The number of children classified as ‘disadvantaged’ who access the centres is increasing, with some centres now reaching over 50% (East Staffordshire) of the vulnerable children in their reach area. The lowest proportion of vulnerable children reached in any given reach area is 19% (Lichfield and south Staffordshire). This increase is expected to continue, as deliver of services has been closely linked with Families First through Local Support Teams, and is a core part of the strategy in focusing on early help and prevention.

Delivery

• Schools Budget – Consultations have been held with Schools across Staffordshire through the schools forum to inform them of the finalised school capital and revenue budgets for the next year. These were well received in general with useful feedback.

• The work to transform the Children’s Centre services continues with the support of the County Transformation Support Unit. There are seven work streams which each have clear milestones and are regularly monitored and reported upon via the TSU mechanisms. This work forms part of the overarching offer to children aged 0 – 19years.

The support of the TSU continues to be valuable in moving the service transformation forward and helping to mitigate some of the capacity issues. However, we are aware that the TSU is also facing some capacity issues in relation to the delivery of this project. The scoping of the number of temporary and fixed term posts in order to ensure that the levels of staffing required are maintained effectively and within budget was completed last quarter. The use of agency staff has reduced as a result.

Strategic plan theme

Family

Outcome Staffordshire is a place where people live longer, healthier and fulfilling lives.

KPI’s

Summary

Po

larit

y

Rep

ort

ing

freq

uen

cy

Pre

vio

us

Ou

ttu

rn

Av

era

ge

Pro

j. O

utt

urn

Act

ua

l O

utt

urn

Per

form

an

ce

Tre

nd

Performance summary

Life expectancy for men

and women (years)

High

positive

Annual

One year

lag on data

Men –

78.2

Women –

82.0

(2007-

2009)

Men –

78.4

Women –

82.5

(2008-

2010)

Staffordshire is similar to England (male and

females)

Cannock and East Staffs lower than England

(males)

Cannock, Lichfield and Newcastle-under-

Lyme lower than England (females)

Maternal smoking

prevalence

Low

positive Quarters

15.7%

(2010/11) 14.7%

Quarterly rises but continued, downward

annual trend

Infant mortality rate per

1,000 live births

Low

positive

Annual

One year

lag on data

5.9

(2007-

2009)

5.2

(2008-

2010)

Staffordshire is similar to England

Newcastle-u-Lyme is higher than England

School readiness:

foundation stage profile

attainment for starting

Key Stage 1

High

positive Annual

64%

(2010) - 65.0%

Highest in Lichfield (73%)

Lowest in Newcastle-u-Lyme (58%)

Prevalence of obesity in

four to five year olds

(Reception)

Low

positive

Annual

One year

lag on data

9.9%

(2009/10)

9.5%

(2010/11)


Cannock Chase is higher than England

Lichfield is lower than England

Prevalence of obesity in

10-11 year olds (Year 6)

Low

positive

Annual

One year

lag on data

17.8%

(2009/10)

18.9%

(2010/11)


Stafford is lower than England

Alcohol related

admissions (rate per

100,000 population)

Low

positive

Annual

One year

lag on data

1,536

(2009/10)

1,713

(Projected

)

Staffordshire is lower than England

Cannock is highest, Staffs Moorlands is

lowest

The projected annual % increase is less than

previous year

Take up of the NHS

Health Checks

(proportion of eligible

people offered Health

Checks).

High

positive Quarters

(new data

collection)

7.0%

(Projected

-

cumulativ

e)

More invitations for NHS Health Checks in

North

Higher conversion to appointments in South

Better this quarter but below national target

Premature mortality

from cardiovascular

disease rate per 100,000

population

Low

positive

Annual

One year

lag on data

65.5

(2007-

2009)

62.6

(2008-

2010)

Staffordshire is lower than England all

Four districts are lower and four are similar

to England

Excess seasonal

mortality

Low

positive

Annual

One year

lag on data

19.9%

(Aug 2006

- Jul 2009)

20.5%

(Aug 2007

to Jul

2010)

(Provision

al)


Stafford is higher than England

Tamworth is lower than England

Acute admissions as a

result of falls or fall

injuries for over 65s

(hip fractures as a

proxy), rate per 100,000

population

Low

positive Quarters

443

(2009/10)

445

(2010/11)

Provisiona

l

Provisional outturn for 2010/11 shows little

change from 2009/10.

Similar to England

Population vaccination

coverage for seasonal

flu

High

positive Annual

71.2%

(2010/11)

71.5%

(2011/12)

but slight increase on previous year

Lower than national target

Overall performance – highlights and areas for development

• Life expectancy for men and women: Life expectancy is increasing overall for men and women

and both are similar to England but there is variation across districts and between different population groups which reflects the health inequalities that exist within the County.

• Maternal smoking: Smoking during pregnancy contributes to 6% of all infant deaths and accounts for about a third of the difference in infant deaths between the most and least deprived groups in the population. The proportion of mothers who smoked throughout their pregnancy is much higher in young mothers. In Staffordshire in 2009/10 16% of mothers smoked throughout their pregnancy. This is higher than the England average.

In quarter three 15.3% of women were smoking at delivery - this slightly higher than quarter two (14.8%) and quarter one (14.0%). However, the average rate for 2011/12 so far (14.7%) is lower than the 2010/11 outturn (15.3%) and the previous year (2009/10) which was 15.9%. Overall there is a downward trend. In addition there were more women quitting through stop smoking services so far this year (April to December) than the whole of the previous year.

• Infant mortality: Overall, Staffordshire has a lower rate of infant mortality than England but this varies by district and Newcastle-under-Lyme has both perinatal and infant mortality rates that are higher than the national average.

• School readiness: School readiness has shown a slight improvement since 2010

• Childhood obesity: Every year, as part of the National Child Measurement Programme (NCMP), children in Reception (aged four to five) and Year 6 (aged 10-11) are weighed and measured during the school year. This allows data to be gathered to inform local commissioning and delivery of services for children. It can also be used as a vehicle for engaging with children and families about healthy lifestyles and weight issues.

During 2010/11 (the latest programme) almost 15,600 children in Staffordshire were measured as part of the NCMP. This was approximately 90% of those eligible which is higher than the national coverage target of 85%. Coverage rates in Staffordshire for both Reception and Year 6 have improved since 2006/07. However this does vary by district and participation rates for Year 6 in Lichfield fall below the national target of 85%.

Levels of obesity in Staffordshire for both year groups are similar to the England average. Obesity levels for Reception children are higher in Cannock and lower in Lichfield than the national average. Levels of obesity in Year 6 children are lower in Stafford than England. The percentage of Reception children who were obese in 2010/11 was 9.5% which was a slight, but not significant, decrease compared with 2009/10 (9.9%). The percentage of Year 6 children who were obese in 2010/11 was 18.9% which was an increase on 2009/10 (17.8%) and whilst the indicator has been given a 'red' to reflect the wrong direction, this increase was not statistically different. Across Staffordshire 30 nurseries have now achieved an assessment as a part of the Nurturing Health Early Years Scheme. The target (26 nurseries) as set in Childhood Healthy Weights Strategy (2010/13) has been achieved six months ahead of schedule.

• NHS Health Checks :Continued implementation of NHS Health Checks programme through

primary care with 115 practices signed up to deliver in 2011/12 (80 South Staffordshire, 35 North Staffordshire).

Now taking a Staffordshire-wide approach, bringing together previously separate work in North

and South Staffordshire.

• Premature mortality from cardiovascular disease: The long-term trend is down which is partially a reflection of the reduction in the number of people who smoke. The most recent reporting period (2008-2010) shows four districts to be lower than England (Lichfield, South Staffordshire, Stafford and Staffordshire Moorlands) with all others being similar to England. But there are still around 650 people a year who die prematurely from cardiovascular disease in Staffordshire. NHS Health Checks and other lifestyle-changing approaches will help to reduce this number year on year.

• Warm housing and healthy people: A £360,000 Warm Homes bid has been successful. This is

a joint bid in partnership with the districts and the voluntary sector. Areas for development

• Life expectancy for men and women: Life expectancy is increasing for men and women in Staffordshire but significant inequalities exist. For example, there are significant inequalities in life expectancy across the county Men and women in Cannock Chase have lower life expectancy that the national average: 15 months and 10 months less respectively. Men in East Staffordshire also have lower life expectancy at 14 months less than then the England average, whilst women in Lichfield and Newcastle-under-Lyme both have nine months less life expectancy.

A range of health and wellbeing initiatives have been implemented to reduce ill-health and prevent premature deaths, examples include NHS Health Checks, weight management and exercise referral programmes and working with partners to improve housing, all of which should have an impact on improving the life expectancy of men and women in Staffordshire.

• Infant mortality: Overall, Staffordshire has a lower rate for infant mortality than England but this

varies by district and Newcastle-under-Lyme has both perinatal and infant mortality rates that are higher than the national average.

This has been identified as a priority area for the North Staffordshire Clinical Commissioning Group. The Family Nurse Partnership is being extended to cover areas of Newcastle and this takes into account intelligence on teenage conceptions, smoking in pregnancy and infant mortality.

• Alcohol related admissions: Alcohol-related hospital admissions are influenced by the impact

of a range of prevention interventions. Small schemes are being put in place which should impact on specific chronic and acute conditions in the short, medium and long term. Whilst rates in Staffordshire are lower than England, there has been an upward trend (which is negative performance).

Performance data shows a continued annual rise in the rate of alcohol-related admissions but there is some evidence that this is slowing. There was a 7% increase between 2010/11 and 2009/10 compared with a 6% increase the preceding year. Provisional forecasts suggest a 4% increase between 2011/12 and 2010/11. There is variation across districts with a higher annual increase provisionally forecast for Cannock Chase, Lichfield and Tamworth. The national indicator (rate of alcohol-attributable hospital admissions) covers both alcohol-specific conditions (such as alcoholic liver disease) and non-specific, alcohol-related conditions (such as high blood pressure). Recent local data suggest that alcohol-specific admissions are increasing at a greater rate than related admissions in parts of the county, which is of particular concern in relation to health inequalities.

• Childhood obesity: Levels of obesity in Staffordshire for both year groups are similar to the England average. Obesity levels for Reception children are higher in Cannock and lower in Lichfield than the national average. Levels of obesity in Year 6 children are lower in Stafford than England.

Staffordshire wide strategy and action plan for adults and children. A range of healthy lifestyle initiatives, physical activity and weight management services are commissioned, based on need and the evidence base available. All these programmes form part of the planned integrated healthy lifestyles model across Staffordshire and include lifestyle programmes. Prevention work is vital to support this work and there is considerable work taking place, for example, in the NHS, through local leisure centres, local authority settings for example cook and eat sessions, nursery nutrition award scheme. Schools play a key part in this and Staffordshire County Council through their education department has a team of officers that schools can purchase to support this work.

• Maternal smoking: Local and national insight work is to be used to further develop systems between maternity services and smoking cessation service providers to maximise the engagement of pregnant smokers. Under recording of smoking status at delivery to be investigated.

The feasibility of primary prevention initiatives is to be explored to reduce the prevalence of smoking among young people generally.

• NHS Health Checks: Staffordshire is currently below target for NHS Health Checks. There is considerable variability between GP practices (who currently provide all of the Health Checks). The number of NHS Health Check invitations to those who are eligible (aged 40-74 and, for example, are not already diagnosed with coronary heart disease, diabetes or who have had a stroke) increased in quarter 3 but overall the numbers being invited are lower than the national target. A market consultation exercise is currently being undertaken through "Supply to Health" to gain information on potential services to fill gaps in delivery. This will inform the development of a commissioning strategy for NHS Health Checks across Staffordshire. There is a need to develop plans to raise awareness of the programme to maximise uptake, in particular from harder to reach groups.

• Excess seasonal mortality: Excess seasonal (or winter) mortality compares the number of

deaths that occur during the winter period (December to March) with the deaths that occur during the rest of the year. There is strong evidence that some seasonal deaths are preventable and that housing standards are an important influence.

The most recent, published information (August 2007 to July 2009) shows Staffordshire to be similar to England. Stafford is higher than England and Tamworth is lower. The provisional performance data shows an increase in Excess Seasonal Mortality for the later 3-year period (August 2008 to July 2010). Much work is being done to alleviate the impact of cold and to reduce excess seasonal deaths. A health equity profile, exploring interventions to tackle excess winter mortality in Staffordshire is currently underway. Research is being undertaken to determine the extent to which the nine Health Inequalities National Support Team recommended interventions for vulnerable people are being delivered and whether this is being done equitably. The previously mentioned Warm Homes grant will help districts to improve housing standards across Staffordshire. A multi-partner approach is currently being developed for co-ordinated winter planning across

Staffordshire.

• Falls prevention (using hip fractures as a proxy): Usually two or more risk factors interact to cause a fall (such as poor balance and low vision). Home or environmental risk factors play a role in about half of falls. Around 2% of falls result in a hip fracture. Around a third of people who have a hip fracture die within a year. Many falls are preventable.

The rate of hip fracture admissions remained similar between 2009/10 and 2010/11 but there is variation across Staffordshire. Falls prevention across Staffordshire is complex with a wide range of commissioners and providers. A cohesive county-wide strategic framework would help to provide a more co-ordinated and equitable approach to falls prevention.

• Population vaccination coverage for seasonal flu: Immunisation is a public health intervention programme that offers protection against serious diseases. In Staffordshire uptake is generally high but rates can be improved for seasonal flu vaccination. This reflects the ageing population in Staffordshire and an opportunity to alleviate excess winter mortality.

The 2011/12 influenza vaccination data, for people aged 65 years and over, was collected from 1.9.2011 to 31.1.2012 and the coverage for Staffordshire (71.5%) fell short of the national target of 75%. Communication bulletins have been issued to GPs to increase patient and staff uptake of the winter flu programme.

Customers Customer Feedback – Compliments and Complaints

• One of the key messages from the latest Reputation Tracker was that Staffordshire's people share clear and common views that are important to their quality of life. The top one is being fit and healthy. This was mentioned by 37% of the respondents to the Reputation Tracker. It is clear therefore that the County Council has an important role to play in this issue including the direct public health responsibilities to tackle lifestyle behaviours such as obesity, smoking and alcohol misuse.

Feedback from public health and wellbeing programmes, commissioned or co-ordinated by Staffordshire Public Health includes:

• The Community Wellbeing Fund Project: Examples of qualitative feedback from beneficiaries of the scheme that give an indication of the impact on improving health and wellbeing through reducing social isolation.

• The Monday Afternoon Drop-in - “We love having something to look forward to on a Monday afternoon, to meet and chat.”

• Cannock Wood & Gentleshaw Whist Club - “It has improved my life; I have made new friends and feel less lonely.”

• Dog A.I.D - “Thanks to Dog A.I.D I now live a more independent life, being able to go out alone with buddy by my side. I also now have a job volunteering for Dog A.I.D office once a week, which has helped build my confidence and given me something productive to do.”

• Improving standards of care in residential care settings: Examples of feedback from the 'Caring for Health' programme which aims to improve standards of care related to nutrition, falls, oral health and physical and social activities.

• “We are moving towards using more traditional home cooking recipes, and have started to make some really good changes to our menus. The residents really like food that is on offer”.

• "Gathering the information together for the assessment has been a good way of realising what we are doing well, and it will help with our next CQC inspection"

• “We received excellent feedback from a resident’s family who had started collecting information for the new care plan. They had found it very interesting to revisit their relative’s

life and had also started compiling a scrap book of their life for their own use. “

• This shows that 'Caring for Health' is supporting residential care homes in improving quality of care for their residents.

• Childhood obesity: Communication, marketing and engagement, one of the key aims of the Staffordshire-wide child and adult obesity group, will strengthen communication with parents, families and practitioners around healthy weights. This will result in a communication toolkit for practitioners that will include insight findings, key messages and National Child Measurement Programme data and information. This is currently being finalised.

Consultation Consultation on public health and wellbeing programmes, commissioned or co-ordinated by Staffordshire Public Health includes:

• Local ‘funding surgeries’ for the Community Wellbeing Fund have been developed and held on an ongoing basis to support community groups in designing services/bids.

• Communication bulletins have been issued to GPs to increase patient and staff uptake of the winter flu programme.

• A Start Active Stay Active physical activity event took place to set the vision for physical activity across Staffordshire to involve and engage partners in developing the future action plan.

• Engagement and liaison is continuing to take place with the Staffordshire business community to understand their workplace health needs, and the design of a workplace health support programme.

• A market consultation exercise is being undertaken to raise awareness of the stop smoking programme to maximise uptake, in particular from harder to reach groups.

Strategy Leadership for Health and Wellbeing

• Health and Wellbeing Board: The Shadow Staffordshire Health and Wellbeing Board is now established and meets on a monthly basis. SCC Membership includes the Cabinet Members for Adults and Wellbeing (Chair), Cabinet Member for Public Health and Community Safety, Cabinet Member for Children's Wellbeing, Director of Public Health and Director for People, along with partners from the Clinical Commissioning Groups, a district council representative , Staffordshire Link, NHS Cluster and Staffordshire Police. The Board has responsibility for overseeing the delivery of one of the Staffordshire Strategic Partnership's priority outcomes: 'Staffordshire will be a safe, healthy and aspirational place to live'.

The Shadow Staffordshire Health and Wellbeing Board last met in March 2012 and has now agreed its vision, principles and overarching strategic intent. It has established a working group to develop the enhanced Staffordshire Joint Strategic Needs Assessment.

• Public health transition: Staffordshire County Council and NHS Cluster are working to ensure

the effective transition of the public health function to the County Council. A transition plan is in place which sets a framework for planning the specific actions required for Staffordshire County Council to assume a range of statutory duties for public health from 1st April 2013 and to provide assurance to all stakeholders that adequate progress is being made with the development of plans.

• Health impact assessment: This was agreed by the County Council to support the

implementation of the existing Staffordshire Health and Wellbeing Strategy. This will be integrated with the County Council’s Community Wellbeing Impact Assessment in order both to respond to the Public Sector Equality Duty of the Equality Act 2010, and to maximise the benefits of integrating public health training to the County Council workforce on relevant and interdependent issues.

• European Funding Partnership: Partnership work is underway to develop a European Funding

Partnership that will consist of Staffordshire County Council (Staffordshire Public Health), Stoke City Council (Public Health), Staffordshire University, Keele University. This partnership arrangement will strengthen health improvement bids made to European Funding streams and

would be positively viewed by the EU Commission as a ‘Whole Region’ bid.

• Children and young people and families: Across the whole of Staffordshire, 30 nurseries have now achieved an assessment as a part of the Nurturing Health Early Years Scheme, resulting in at least 1,700 early years children receiving a more nutritious balanced and varied diet whilst in care. The target (26 nurseries) as set in Childhood Healthy Weights Strategy (2010/13) has been achieved 6 months ahead of schedule. A commercial business model has been developed to support wider roll of the scheme.

A task and finish group to review and prioritise initiatives to address reducing tobacco-related harm to children and young people and families has been set up. A new research project led by Leeds and Staffordshire University to prevent young people from taking up smoking has started in Staffordshire. A Start Active Stay Active physical activity event took place to set the vision for physical activity across Staffordshire and involve partners in developing the future action plan.

• Health inequalities: The training programme for the Healthy Living Pharmacy staff continues and 46 members of staff (representing 27 pharmacies) have received and passed Health Trainer Champion training. To date 90 practices have registered an interest. A key purpose of the national health checks is to reduce health inequalities due to cardiovascular disease (CVD). This is known to be most significant factor in determining morbidity and mortality differences between well off and more deprived communities and social groups. A Staffordshire wide approach to commission NHS health checks is being developed. The first step will be a market testing exercise in Feb 2012 to assess alternative providers to support primary care provision. Implementation of Health Checks needs to be targeted to ensure people from these communities or groups can access health checks and are aware of the programme. Providers of services both within and outside of primary care will be required to enable this to happen (i.e. a mixed model of delivery).

• Alcohol misuse: A range of alcohol treatment schemes have been commissioned by North

Staffordshire CCG to provide medical, therapeutic and social support to dependent drinkers - particularly those at risk of attending A&E or otherwise being admitted to hospital.

Work continues in South Staffordshire to review and revise the approach to alcohol, including prevention, early intervention and treatment initiatives. Interim systems should be in place during 2012/13, a redesigned and comprehensive system should be implemented by April 2013. To highlight the wider public health role of the Council, the Trading Standards Team carried out a County-wide operation to remove illicit and counterfeit alcohol from shelves of businesses in Staffordshire from July to October 2011. Following this operation, a small-dedicated team has been set up to deal with the ongoing investigations and new enquiries. The Trading Standards Team has been successful in a bid to gain funding to support the ongoing investigations and have received a grant of £50,000 from the FSA enabling the necessary ongoing work to continue.

• Healthy workplaces: Staffordshire Workplace Health programme is continuing to be piloted in Cannock via Environmental Health Officers who have 1-2-1 business support roles.

• Older People and Vulnerable Adults: The Community Wellbeing Fund (CWF) is a key means

of investing in community-based preventative and wellbeing services.

In January 2012, 38 new community based health enhancing projects were successfully awarded funding from the Community Wellbeing Fund.

Since year 1, 193 community organisations, parish councils, village halls, faith groups and clubs

have been supported to develop preventative health, wellbeing and independence services for older people, thus enabling the development of the third sector environment and building local community assets. A total of £500,000 of funding has been allocated to small, local community groups, clubs, and parish councils to build local community assets. A total of 464 applications have been made to the CWF. 118 Projects funded through the CWF have now been evaluated. As a result of receiving funding from the CWF 31 organisations have received additional funding or become self-sustainable to ensure the continuation of their project / organisation. An evaluation report of the positive impact of the Community Wellbeing Fund on reducing the social isolation of older people and vulnerable adults has been written.

• The Staffordshire Public Health Team have supported Age UK to submit a bid to the Volunteering Fund National Grant Scheme to:

• Improve public awareness of malnutrition.

• Improve volunteers’, social care assessors’, GPs’ and informal carers’ awareness of and ability to identify malnutrition.

• Review existing volunteer capacity and existing local and national campaigns, projects and services that are currently impacting on malnutrition in the local community (either by design or by default).

• Establish the tools and mechanisms volunteers can use to implement changes that positively impact on key factors influencing community malnutrition.

• ‘Staffordshire Circles’ aims to build and enhance local community health and wellbeing preventative services and social networks, increasing and strengthening community assets. The ‘Staffordshire Circles’ project group have met to identify the core Task and Finish Groups and to establish key tasks and milestones.

Outcomes (outputs)

• Tobacco control and smoking cessation: Tobacco control covers a range of strategies which reduce demand for tobacco in the smoking public and in Staffordshire. In addition to the provision of stop Smoking services, tobacco control also includes prevention of taking up smoking by young people, support and information, reducing the supply of tobacco through controlling illicit trade and restricting access to minors.

The four week quit smoking target in the South Staffs area for the end of Dec 11 is ahead of target. Smoking in pregnancy - overall there is still a downward trend and there were more pregnant women quitting through stop smoking services so far this year (April to December) than the whole of the previous year.

• NHS Health Checks: Achieving good outcomes from the NHS Health Check programme is dependent on support to individuals to improve their lifestyles, either through robust routes of referral to lifestyle services or the provision of brief intervention and advice. Referrals to services are currently being monitored and need to be linked to outcomes in the future.

Key outcome indicators are the number of health checks completed as a percentage of the population group targeted (people aged 40-74 years without existing CVD) or “coverage” and the number of people that attend for a health check once invited, or “uptake”. However, only assuring quality in all elements of the health check will ensure effective identification of CVD risk leading to appropriate follow-on and longer term positive health outcomes. Quality assurance is being built in to the performance framework.

Delivery

• Alcohol related admissions: Work continues to review and revise our approach to alcohol, including prevention, early intervention and treatment initiatives. Interim systems should be in place during 2012/13, a redesigned and comprehensive system should be implemented by April 2013.

Evaluation of the hospital admission avoidance scheme is underway for the West and East localities of the South Staffordshire area.

• NHS Health Checks: Current delivery is through a locally enhanced service with GP practices.

There are some human resource issues where practices do not have the capacity to deliver the service. These gaps in delivery will be rectified by commissioning an alternative provider (see market consultation and strategy section above

• Warm housing and healthy people: A £360,000 Warm Homes bid has been successful. This is

a joint bid in partnership with the districts and the voluntary sector. Funding has been directed to district and borough councils with responsibility for housing and should help to improve health and reduce excess seasonal mortality.

Strategic Plan theme – Prosperity

Outcome – Staffordshire is a place where people can easily and safely access everyday facilities and activities through the highways and transport networks

KPIs

Outcome Historical Trends: � Public satisfaction with ease of access to key services and facilities (all people):

2008 2009 2010 2011 Trend

Staffordshire 76.7% 78.1% 77.6% 78.6%

Comparison to national average

Above average

Above average

Within 5% of average

Above average

Comparisons to national average are provided in the National Highways and Transport Network Public Satisfaction Survey results in broad terms as detailed above.

� Reduce the number of people killed or seriously injured (all casualties):

2006 2007 2008 2009 2010 Trend

KSIs per calendar year

358 315 286 261 213

2011 data has not been confirmed. There were 55 people killed or seriously injured on our roads during the July to September period; this was an increase from 44 seen during the previous quarter.

� Condition of our road and footway networks (% requiring imminent maintenance) (national comparison where known):

06/07 07/08 08/09 09/10 10/11 Trend

A (principal) roads

- Staffordshire

7%

5%

4%

5%

4%

- National 10% 5% 5% 6% -

B/C (non-principal) roads - Staffordshire

10%

6%

8%

8%

11%

- National 14% 8% 8% 8% -

Unclassified roads 15% 12% 10% 9% tbc

Surface footways 9% 12% 7% 6% 5%

Further to this; outstanding carriageway potholes have seen a downward trend over the course of 2011.

� Reduce per capita road transport emissions (CO2)

Per capita road transport emissions (thousand tonnes CO2 per annum)

2005 2006 2007 2008 2009 Trend

Staffordshire 3.2 3.1 3.2 3.0 2.9

National 2.2 2.2 2.2 2.1 2.0

Overall performance

Highlights:

Highways and transport strategies and programmes

• Joint working with the Police and local authority partners (for example, around a single Traffic Regulation Order) is underway to prepare for the Olympic Torch Relay to ensure public safety and positively present the authority and local communities to the rest of the country.

• Staffordshire County Council has approved a £7.4m capital investment in broadband infrastructure. This substantial local funding will complement the £7.4m allocation from the Government’s BDUK programme. The Staffordshire and Stoke-on-Trent Broadband project has received an indicative procurement slot of 13

th out of 39 projects within the roll-out of the UK

broadband programme. The Local Broadband Plan for Staffordshire and Stoke-on-Trent has been approved, with BDUK assessing Staffordshire and Stoke-on-Trent as “Green Status”, reflecting a high level of confidence in the robustness of the Plan.

Support equality of access and contribute to health and safety of life of our residents and communities

• Since the launch of the ‘Your Staffordshire Card’ in April 2011 (which allows 11-19 year olds to travel by bus in Staffordshire for £1 per journey), almost 27,000 cards are now in circulation compared to 25,430 in quarter 3.

Maintain and improve safety on our roads

• This quarter sees the announcement of an additional £20m for highways over the next two financial years; £14m for highway maintenance and £6m for integrated highway projects.

• Improvements to the management of highways inspections means that we are now consistently meeting our inspection targets. Outstanding reported pothole defects are at the lowest level seen in over two years. They currently stand at around 750, which compares to approximately 2,100 twelve months ago (this figure is only based on those potholes which have been identified on surveys or reported to us, and which are still on our system to repair). An external review of our potholing operations is to be undertaken with a view to identifying further improvement opportunities. This is part of a national programme which will enable us to compare our operations with other authorities.

• The A515 scheme which utilised processes and equipment never before used in the UK has been nationally recognised in the New Civil Engineer (the national publication for members of the institution of civil engineers). The scheme duration was reduced from 20 weeks to six and the cost was reduced by £600,000 to £1.0m.

Performance Issues:


• There has been a 25% increase in the number of people killed or seriously injured in road traffic collisions in quarter 3 (July to September 2011) compared to the previous quarter 2 (April to June 2011). However, when compared to the same quarter in the previous year there has been a 4% reduction. The fatal accident/casualty totals have been finalised this quarter and the number of fatal casualties in 2011 is slightly higher (38) than in 2010 when 31 fatal casualties occurred – it is important to note however that last year’s total was the lowest on record.

• Bitumen prices are very high this year with price increases of over 20% which is significant for the preventative maintenance programme as this makes up almost 50% of the total cost. This means that we have to complete 10% less of our preventative maintenance programme and 5% less of our road renewals programme for the allocated budget next year.


• The planned reduction in Bus Service Operators Grant (BSOG) in April 2012 will increase costs for local bus operators, some of which have already significantly increased bus fares. Increases in fares usually leads to a decrease in fare paying passengers and whist increasing revenues in the short/medium term, continued fare increases damage the long term viability of services. It’s not known whether increased fares have historically reduced the number of passengers using public transport in Staffordshire. However, fare increases will have a knock-on effect to Staffordshire’s concessionary fare scheme, as the County Council reimburses bus operators on the number of senior citizens and disabled people they carry. The reimbursement rate is calculated using a DfT formula which states that operators must be left no worse off following a revision. Both the fares increase and BSOG reduction mean that reimbursement rates will rise. It is anticipated that additional reimbursement costs for 2012/13 will increase to 5% (an increase of 4% points) although it is important to note that this is a demand-led budget and so it is not possible accurately to predict the budget implications for 2012/13 at this stage.

Strategy


• Major schemes this quarter which are being delivered to maintain the effectiveness and efficiency of the networks in their various roles including the support of economic activity include the A527 Congleton Road, Biddulph, A53 Newcastle Road, Leek, A51 London Road, Pasturefields and the U5034 Littleworth Road, Hednesford.

• Further on going work on transport and highways developments related to the planned economy includes preparatory highways work for the employment development at Redhill, Stafford. Programmed highways improvements on the A518, Weston Road have just been completed which will improve traffic flows and accessibility to the major employment areas of Beaconside and the University.

• A joint scheme is underway in Burntwood involving major works by National Grid and Severn Trent which involves a full road closure whereby both utilities are jointly occupying the highway. We estimate this will save four weeks of temporary works occupation that would otherwise have significantly affected a key roundabout on an arterial route and caused other delays.

• Innovative ways of supporting a substantial fibre cable installation have and continue to be evolved to ensure minimal delay in the commencement of infrastructure works in Staffordshire for the installation of part of a nationally important fibre network. This new fibre network is a 131km sub-sea network linking the Ireland and UK which will more than double the existing data capacity. In Staffordshire, 4.5km of the network has been installed and includes an important connection to COLT infrastructure. The Highway Network Management Unit has played an important role in ensuring appropriate mechanisms are in place to secure maintenance of the asset, whilst taking a flexible and supportive approach to ensuring the works proceed without delay.


• The South Staffordshire Connect project is now in the implementation phase, with the service due to begin operation in April 2012. Social Care & Health service users attending day care opportunities in the Kinver, Wombourne and Perton areas, as well as those attending Great Wyrley Day Centre will transfer from in-house transport provision to South Staffordshire Connect. A plan has been drafted to ensure that the service is effectively promoted to both Social Care service users and other eligible South Staffs residents. Buses will be branded to promote the service and maintain its profile. The South Staffs Rural Transport Partnership have secured a contribution towards the cost of the service from Seisdon CCG who will benefit from the enhanced accessibility to their surgeries that South Staffordshire Connect will provide.


• We are on target for completion of the highways maintenance programme for the current financial year. The programme for next year’s schemes is under preparation.

• A winter service night shift trial has commenced in Lichfield and Gailey depots along with a trial of a salt additive which keeps the salt on the road longer and reduces the freezing point.

• We have commenced machine surveys of the unclassified network. This will give us much more consistent condition data for these roads and allow improved targeting of maintenance works.

• Recent targeted road safety activities have included the targeting of speeding, dangerous driving and illegal use of vehicles near JCB in Rocester. To target young drivers the Road Safety Unit organised the ‘Christmas Drink Drive’ campaign, using the theme ‘Game Over’ - during December 39% of positive tests were young people under 25. In November the ‘Game Over’ webpage had 100 hits, which rose to 1,711 in December. In conjunction with this was the designated driver initiative ‘I’II Be Dez’, where supporting pubs offered free or subsidised drinks to nominated drivers.

• In response to research from the 2011 RAC Report on Motoring which highlights an extreme problem with young drivers using smartphones whilst driving, the Road Safety Team is planning to launch a mobile phone campaign in March 2012.

• It is currently proving difficult to get accurate and timely information off the School Crossing Database. A new database has been written and has almost been completed. However, no handover date has been agreed.

• A countywide tree inspection survey is due to be undertaken and will be contracted over the coming year. Failure to do this could lead to liabilities should there be accidents as a result of falling trees.

Take steps to reduce the impact of transport on the environment and use our highway and transport activities to improve the environment whenever possible

• The Government announced its decision to proceed with its proposed High Speed Rail network initially from London to Birmingham and thereafter onwards to Manchester and Leeds. The detail of the proposal for the route between London and Birmingham remains essentially as

consulted upon during Spring/Summer 2011. Consultation on matters relating to safeguarding, blight and compensation will take place during 2012. The County Council’s position continues to be that the High Speed Rail project does not present direct financial or economic benefits for Staffordshire, and will have a negative environmental impact on the county’s countryside.

Outcomes


• During this quarter, 18 highway maintenance, 14 highway improvement, and 2 bridge schemes have been delivered. One such scheme is at the Stafford Hospital access junction, which has improved capacity and reduced delays.

• From April 2011 to Feb 2012, 1353 Fixed Penalty Notices (FPNs) were issued to utility companies with late notifications remaining the most common offence. In the short term high numbers of FPNs increase income but make co-ordination opportunities more difficult to negotiate. Longer term, FPNs are expected to reduce as noticing compliance improves.

• From April 2011 to Feb 2012, 207 FPINs have been received compared to 85 from April 2010 to March 2011. The FPINs provide a greater period of advance warning about potential major works which is vital when coordinating substantial works. Impacts of FPINs on service delivery and forward planning are not yet known but Staffordshire’s draft ‘FPI Implementation Framework and Guidance’ document has now been issued to the national committee (JAG UK) who are keen to pursue publishing as national guidance.


• The Wheels to Work Scheme aims to help people who cannot access employment or training because of a lack of public or private transport. This quarter, 24 new referrals were made to the scheme, 8 of which were given assistance whilst 9 are on the waiting list for mopeds.

• As of mid-February approximately 127,000 over 60’s concessionary travel cards and almost 7,000 disabled cards were in circulation in Staffordshire. Concessionary travel promotes use of buses, reduces social exclusion and promotes independence and personal mobility.

• Enhanced passenger information and improved bus infrastructure has been introduced along a bus route in Burton; 24 bus stops have been upgraded with electronic displays showing scheduled bus times.

• The County Council completed an additional 1.7km of off-road cycleway to the west of Gnosall. This section forms part of the National Cycle Network Route 55 and when completed, will give a safe off-road walking and cycling route between Stafford and Telford via Newport. To date, the County Council has upgraded 10kms of the route, with only 2kms left to complete.

• The County Council completed the Lyme Valley (North) Links to School Project by constructing a 1.5km predominantly traffic free walking and cycling route. The Project connects education, employment, leisure and retail facilities, and also comprises cycle parking facilities at three local schools. The Project cost £400,000 with 50% coming from Sustrans.

• The County Council constructed a 2.2km safe and direct cycle route between Rising Brook and Stafford Town Centre.


• Road Safety Officers have continued to target priority schools based upon areas of deprivation and known ‘hotspot areas’. During Jan/Feb, 77 high school presentations were carried out.

Delivery


• A £4.23m bid to the Local Sustainable Transport Fund (LSTF) has been submitted to Government to improve access to jobs, training and services in Stafford. A joint Staffordshire and Stoke bid for £4.99m has also been submitted to support a package of sustainable transport initiatives along a key corridor linking Stoke-on-Trent to Newcastle-under-Lyme.

• The County Council is also currently bidding for funding through the Plugged in Places Grant Fund. If successful, it will fund the installation of at least 13 electric EV (electric vehicle) charging posts (26 charging points) at a number of locations in the east of Stafford.

• A £405k bid to the Better Bus Area Fund has also been submitted which if successful will focus on identifying opportunities to roll out Real Time Passenger Information (RTPI) / Enhanced

Passenger Information (EPI).

• The County Council (in partnership with Keele University) is working with European partners to develop an INTERREG IVB bid to explore the potential for dynamic ridesharing schemes. Dynamic ride sharing is much more flexible than our existing Share-a-Lift Scheme as it uses mobile and social networking sites to enable users to offer/request rides minutes before desired departure times.


Outcome – Staffordshire’s communities can access, enjoy and benefit from a range of learning, recreational and cultural activities

� Satisfaction of learners attending Informal Adult and Community Learning and Formal First Steps programmes

Aug – Oct 2011

96%

Target 95%

� Customer satisfaction with libraries (reported annually)

Q4 11/12 tbc

Target Baseline

year

� Customer satisfaction with the Archive Service (reported annually) 99% 95%

� Customer satisfaction with the Shire Hall Gallery 97% 96%

KPIs

� Customer satisfaction with Shugborough (reported annually)

tbc 95%

Overall performance

Highlights:

• The Diamond Jubilee to celebrate 60 years of the Queen’s reign takes place this summer with celebrations taking place across the county. Events include beacon lighting ceremonies on the 4

th June and Jubilee Week at Shugborough. Staffordshire is being also represented in the

official 1,000-boat flotilla river pageant on the Thames on 3rd

June. ‘President’ is one of the worlds only surviving steam powered narrowboat and was part-built in the county. The journey to London, which will feature three canal side stops in Staffordshire, is being funded by sponsorship from major Staffordshire businesses including JCB, Michelin, Wedgwood and St Modwen.

• The new Cheslyn Hay Library opened in a new location, in an extension to the Village Hall, on 16

th February and initial feedback from customers has been very positive.

• The Archive Service renewed its assessment against the Customer Service Excellence Standard in December as it was found to be fully compliant against the criteria.

• The ACL Service has exceeded its learner number target for 2010/11. Performance in the first term of the 2011/12 academic year is also strong; 1,068 courses have been delivered to 6,628 learners.

• The ACL Service’s annual self assessment report based on the Ofsted Common Inspection Framework was externally validated by the ACL West Midlands Peer Review and Development group and the overall effectiveness judgement of “good” was endorsed.

• The number of visitors to the country parks over the winter months has been higher than usual with the mild weather. The country parks were very popular over the Christmas and New Year period.

• The number of adults aged 16+ taking part in at least 3 x 30 minutes of sport or active recreation per week show a general positive direction of travel. The number of people volunteering in a sports setting in Staffordshire witnessed a positive direction of travel with eight local authorities achieving statistically significant increases (Sport England Active People Survey 5, 2010/11).

Performance Issues:

• Closures for the extra bank holiday in April, the implementation of self service and library building maintenance as well as a reduction in opening hours at Stoke Record Office have impacted on visits in person to libraries and archives. This is being addressed through individual plans for every library, the development of a strategy for libraries and the development of a new website to promote archive service collections. Visits in person to libraries have improved on the April to December position however, and online visits to archives and in person visits to the Shire Hall Gallery have increased compared to the previous year (although the Gallery was closed for a month in early 2012 which may affect performance).

• The Active People Survey 5 has identified that nationally there has been a fall in the number of young people aged between 16 and 19 playing sport. The new Sport England Youth and Community Sports Strategy aims to help address this drop off and a number of new programmes are planned for delivery. The Survey also identified that 49% of our 16+ population

are still not participating in any sport or active recreation. The Staffordshire Start Active Stay Active conference event will be exploring partnership working opportunities to help increase participation.

Customers

• The percentage of adult learners attending informal adult and community learning programmes from August to October 2011 who expressed an overall satisfaction rating with their courses was 96%.

• High customer satisfaction rates have continued – the Archives customer survey showed a 99% satisfaction rating and the Shire Hall Gallery 97%.

Strategy

• The new Archives Out Store at Unit QB was formally assessed in November by The National Archives, was recommended as a place of deposit and now awaits formal sign off.

• The library service is undertaking a remodelling programme to extend the reach of the service, the use of its assets and to increase engagement with customers. This will include a review of opening hours, the investigation of commercial partnerships, a space, property and vehicle review, the development of a volunteer policy and of an iLibrary.

• Library and Information Services (LIS) has been commissioned by the County Council (Business and Enterprise) to provide support for new emerging businesses and job seekers by providing targeted information and signposting to specialist advice.

• The ACL Service is at an advanced stage in an open and competitive tendering process to procure a range of high quality community based learning opportunities for Staffordshire residents. Two information sessions were held at the Staffordshire Children Centre to brief potential Providers on the procurement process. Attendees included colleges, training providers and third sector organisations.

• The ACL Service has contributed to a research project to highlight the issues of rural informal adult and community learning provision. The project was conducted by the National Institute of Adult Continuing Education on behalf of the Department of Business Innovation and Skills and the Department for Environment, Food and Rural Affairs. The research is to showcase best practice and has requested a number of case studies from the ACL Service.

• The ACL Service direct delivery unit has sought the support of the Realise Foundation Board in order to enhance the provision offer for Staffordshire residents. The Realise Foundation Board is a regeneration charity with an aim to improve people’s life chances through lifelong learning and the support of community activities. It supported the ACL programme offer by providing accessible venues and access to Information technology for Staffordshire ACL learners.

• The Department for Business Innovation and Skills has recently published its response to the ‘New Challenges, New Chances’ consultation on the reform of the further education and skill system. The response signalled the launch of a number of pilots in 2012/13 to develop locally based “Community Learning Trust” models, to channel adult and community learning funding and to lead on the planning of local provision. In preparation for the forthcoming pilot, colleagues on the ACL Service have began the process of developing a Staffordshire and Stoke-on-Trent Community Learning Trust model, through a number of preliminary meetings with third sector providers and colleagues from Stoke-on-Trent City Council.

• A new Country Parks Strategy is in development. One of the key themes of the Strategy will be to enhance the range of facilities and services currently offered at the country parks to encourage more people to enjoy and benefit from outdoor recreation.

• The take up of volunteering opportunities on the country parks and rights of way network is continuing to increase and several projects have been completed, making more routes accessible to the public. Volunteers are also working closely with the AONB Unit to develop an existing small building at Milford Common as an Information Centre.

• The ‘SportMakers’ London 2012 Legacy Programme to recruit, deploy and retain new volunteers in sport currently has 266 volunteers are currently registered with SASSOT (the County Sports Partnership). SASSOT have also been commissioned to deliver a sports volunteering and training programme for residents of Coalfield Wards across Staffordshire.

Outcomes

• Estimated attendances by adults and children at sport and cultural venues across Staffordshire (those owned/managed by District/Borough Councils, plus visits to libraries, Shire Hall Gallery, Archives and Shugborough) between October and December were: Under 16’s – 706,396; Over 16’s – 1,385,145.

• LIS is currently supporting 13 work clubs in partnership with a range of organisations. The work

club at Burntwood Library has been running for almost a year and 16 people are known to have found work during this time; it currently attracts approximately 20 people per meeting.

• 548 young people retained in the second delivery period of the ‘Sportivate’ programme (aimed at getting semi sporty 14 – 25 year olds more active). Development of a Year 2 Delivery Plan has been completed and submitted for funding approval.

• 261 Sports Coaches are now signed up to the Coach Support Network, an increase of 82 on previous quarter. The Disability coach mentoring scheme has been implemented and three are mentees receiving support. Multi Sport Skills training project with Staffordshire University is now operational, with 18 students recruited.

• 274 clubs across Staffordshire hold ClubMark / Charter Standard accreditation. 17 Training Workshops have been organised for coaches and club volunteers, with 293 participants supported.

Delivery

• LIS, in partnership with the Adult and Community Learning Service, has received £6,000 from UK Online for assisting 172 learners to complete basic IT courses and develop digital skills.

• A region wide craft development initiative, Making Moves, led by Staffordshire County Council and Craftspace is currently being delivered across the region with a series of nine craft residencies in local communities, as a result of a successful funding grant of £69,950 from Arts Council England.

• The Get Dancing programme, the first ever county wide dance programme which will provide Staffordshire residents with the opportunity to take part in a London 2012 inspired dance project/ event, was launched at Jubilee 2 in Newcastle-Under- Lyme on 17 January 2012. £92,000 of Legacy Trust UK funding was granted for this project. Open workshops, which provide communities with the opportunity to work with professional dance artists, have been delivered across Staffordshire during October 2011 and February 2012.

• The Children on the Move grant funded project delivered by the Archives & Heritage Service is coming to its climax with a celebration day at the National Memorial Arboretum to be held on 29

th March for over 100 of the participants in the project. The project has documented the

experience of evacuees during World War Two and has enabled participants to reunite with people from their past and to stimulate mental well being as they recall events from their past.

• The County Council’s Arts Grants Scheme has successfully allocated £22,500 in funding for 41 groups or organisations to deliver arts activities and events across Staffordshire which widen participation and promote accessibility. The Arts Grants Scheme, which has been renamed the Community Arts Fund, has been increased to £52,500 for 2012-13; this will help more Staffordshire residents access a range of learning, recreational and cultural activities.

• The ACL Service has been successful in a £20,000 bid to East Staffordshire Borough Council to undertake research into the needs of Staffordshire residents in terms of English for Speakers of Other Languages, Literacy, Numeracy and Employability provision. The results of the research will inform future ACL commissioning priorities.

• SASSOT have been confirmed as a focus County Sports Partnership for disability sport development with 4 National Governing Bodies of Sport (NGB’s) and have been awarded £22,000 of external funding.

• A successful funding application for £31,000 was submitted to establish a Beginner Running Network across the County targeting 1000 new runners.

• SASSOT prepared or supported eight external funding applications in drawing down £241,400 worth of funding to develop sports facilities and programmes.

• A funding application for the Level 3 Countywide Sports Festival submitted and approved, and £70,000 received. The Level 3 School games Organising Committee continues to coordinate the organisation of the level 3 Countywide Sports Festival. Date of event confirmed for Tuesday 3 July.

• A new funding stream has been announced by Natural England entitled “Paths for Communities” which will enable community groups to apply for financial assistance towards path projects in their local area. More information about this new initiative are expected in April 2012.


Staffordshire’s people are involved in shaping the delivery of public services

KPIs � % of people who feel they can influence decisions – 28% �� (Feb 2011)

Supporting Indicators:

� % of complaints received and responded to in timescale – 91% �� (Q3 result)

� % who feel well informed about SCC – 42% �� (Feb 2011)

� Number of volunteers placed by Volunteer Centres in Staffordshire – 365 �� (Q3 result)

� Number of new volunteering opportunities registered with Volunteer Centres – 188 ��

(Q3 result)

Overall Performance - Highlights:

• We continue to provide vital consultation support to the county council’s priority projects to ensure that people are involved in shaping the delivery of services. Early Years and Childcare, Staffordshire Circle, Strategic Property and Transport are receiving corporate consultation support with advice and guidance being provided on their consultation approach, mechanisms for feedback and any wider stakeholder involvement. Having an overview and input into these key projects has enabled us to spot areas of duplication and opportunities to join up activities.

• Performance data from Staffordshire’s volunteer centres shows an increase in quarter 3 across all volunteering measures on the same period last year. In addition to those highlighted above, more volunteers have been placed as a result of county council funding and more new volunteers are registering with volunteer centres.

• To celebrate volunteering in Staffordshire, 736 nominations were received over 9 categories for the Volunteer Staffordshire Awards 2012. Winners and runners-up have been shortlisted and the gala awards ceremony took place on 30

th March at Alton Towers.

Performance Issues:

• The underlying trend in satisfaction shows very little variation over the last 12 months, with a reduction of just two percentage points overall. Although the national comparator for Wave 6 is not available the County Council has largely been in line with the national comparator throughout the last 12 months.

Customers o Following the results of Wave 5 of the Reputation Tracker, the county council has been undertaking

local engagement activity in Stafford to ensure the Staffordshire Place building is used by the community as their resource. Over 200 people have now visited Staffordshire Place and local business reception events are also being held. A great deal of positive feedback was gained from the tours with comments including:

- Having all staff in one building would in the first instance appear to be a very good idea and should have considerable savings for council rate payers. - Unaware previously of occupancy of 17 buildings and departments involved with a view to saving £1/4million each year…keep up the good work!

• The public consultation on Engaging Communities Staffordshire received 2,369 responses. 92% of respondents agreed that it was important for the public to have their say on health and social care services. 89% of respondents felt it would be useful to have one independent organisation to support them in finding their way through health and social care services and 78% overall saw a role for an independent organisation in improving the complaints / customer feedback process for the sector. As a result, the intention is to launch the new social enterprise in April 2012.

Strategy

• A new social media strategy which looks at using social media as a more effective way of communicating with residents will be rolled out in the next quarter. The new Staffordshire County Council Facebook page was recently introduced and has already got 256 likes. This compares favourably to other shire Facebook pages. In the next quarter, we will now look at developing how we can increase the use of Facebook as an effective communication tool.

• Given the scale of national and local change, the Community Engagement Framework is being refreshed to reflect how the council wishes to operate going forward. It will set out the county council’s model for managing its engagement and provide up to date guidance that will help improve the quality and consistency of our activities. Work is also underway to develop an annual

consultation plan to help improve the council’s overall coordination of its consultations.

• Central to the delivery of this outcome is the council’s ability to effectively listen to communities and to make effective decisions based on sound community intelligence and to empower voluntary and community groups. To support this, the county council’s business planning process for 2012-2017 has been designed to embed customer insight and voluntary and community sector Compact principles into all our planning, commissioning and delivery.

• Work is underway to address an identified gap in the engagement of children and young people. A children and young people engagement model reflecting existing activities has been developed to demonstrate how we incorporate feedback from Children and Young People into our planning. This information is being used to inform the development of solutions, including working more with Primary and Secondary schools.

• There is strong political commitment to developing locality arrangements for Scrutiny that will provide Members with a razor sharp focus on local issues. The double district arrangements will be presented for agreement to Full Council prior to implementation from May and have been developed to enable County Councillors to investigate and influence County Council services at a local level. A programme of training and support to Members and officers is being developed to complement these proposals, with the intention to work with the District and Boroughs to provide joint opportunities for training and support.

• The ‘Staffordshire Circle pilot’ is focusing on three areas – Whittington and Fisherwick (Lichfield), Baswich, and Blake. The aim is to improve health and community wellbeing by developing existing social networks and using existing community resources to enable residents to help each other. This will be through ‘matching’ members who require low level support such as gardening, home maintenance, food shopping, etc with ‘helpers’ who are local residents.

Outcomes

• Our media has been focused on ensuring our target audiences are getting the right messages. Total Media Scores increased from 1,072 in December to 1,460 in February (an increase of 36%). This reflects a combination of type of media outlet and tone with higher scores reflecting more positive media coverage, targeted at the right audience. The average number of media mentions per week increased from 75 in December to 108 in February.

• There has been a 80% increase in the completion Community Impact Assessments since September 2011. The CIA on Integration and the county’s Transport Plan are two exceptionally good examples of the how the project leads have used the principals of CIA to structure proposals to ensure that the developments are inclusive.

• The outcome from the Community Engagement Member Reference Group is currently being drawn together into a series of case studies and an action plan that will support Members in their community leadership role.

• We have received a combined total of 859 compliments and comments so far during 2011/12 (end of Q3). In quarter 3, 91% of corporate complaints were answered within the timescale. As a result of customer feedback, we can evidence a number of improvements that have been made. For example, improvements have been made to IT systems in the Special Education Needs service, the process for issuing Blue Badges has been reviewed and system updated to avoid future cross-over and duplication and staff no longer park at Kinver library following complaints about parking issues.

• The December summary of the county council’s Mystery Shopping programme indicates that 92 surveys have been conducted by members of the public since June 2011 and overall satisfaction with the mystery shoppers’ experiences across the web, telephone and face-to-face interactions was 88%. Feedback from the programme is influencing service delivery, for example, feedback about Staffordshire Record Office is being used to support planning for a new Archive Service website.

• The Volunteer Staffordshire Campaign continues to progress to encourage more people into volunteering. A campaign is taking place to encourage more County Council staff to volunteer following a staff survey on the Employee Volunteering policy. Following research to understand volunteer placements across the county, targeted local campaigns are planned in more deprived communities to raise awareness of vacant volunteering opportunities.

• The Equalities Team, working with out reach teams, have undertaken a mapping exercise of community and faith organisations with the intention of building a Directory of ‘seldom heard communities’ to enable officers to improve the participation of diverse communities on decisions.

Delivery

• To assist us further in the planning and coordination of our activities, the county council is exploring the procurement of a single online consultation system (to replace two existing systems we have in place). The aim is to provide the organisation with a single repository to manage and share all consultations and their outcomes in one place, for the people of Staffordshire, internal staff and

elected members. For citizens and elected members the system will provide an easy way to find out current and impending activities and to access the outcomes of completed consultations.


Outcome – Staffordshire’s communities are places where people and organisations proactively tackle climate change, gaining financial benefit and reducing carbon emissions

� A county that is resilient to the effects of climate change

(achieve Level 4 of the climate change adaptation self assessment matrix, on a scale from 0 – 4)

11/12 Outturn

3

Target

3

� Our communities’ ability to tackle climate change

[% agreeing that they can make a difference to climate change through their day-to-day behaviour]

Next data available

in April ‘12

Q3: 65%

Baseline year

� Achieve an 80% reduction in emissions from our own estate by 2050 from a 1990 baseline, as our contribution to the legally binding national target

Baseline data 10/11:

108,929t CO2

� Renewable energy generation on our own land (of 15% by 2020), as our contribution to the national target

Indicator to be developed during 12/13

KPIs

Outcome Historic Trends: � A reduction in carbon emissions across the local authority area

(tonnes CO2 per capita)

2005 2006 2007 2008 2009 Trend

9.5 9.6 9.4 9.1 8.3 Overall performance

Highlights:

• The project to install solar PV (photovoltaic) panels on a number of our schools and libraries has progressed significantly and structural surveys are underway. A number of additional community benefits have been secured as part of the scheme such as display meters in library receptions, discounted panels for local residents and financial donations to local low carbon groups. For schools, as well as free installation and maintenance, free electricity has been secured for the next 25 years plus a range of teaching resources to gain maximum educational benefit from the project.

• The Eco Schools programme has now installed solar PV panels on four schools. This programme operates nationally, aims to help schools become more sustainable, and is similar but separate to the County Council’s installation of solar PV panels. Installation and maintenance is free and schools receive the electricity generated at no cost for the next 25 years. Schools get a display system showing how much electricity is being generated and there is support material provided for teachers to help explain this and other green technologies.

• The first phase of the Collaborative Low Carbon Schools Service (CLCSS) project is now complete, with the schools showing savings of up to 20% on their energy use. We continue to work with the initial ten pilot schools to develop further savings and to encourage these initial schools to act as mentors for new scheme members. The Carbon Trust have received a draft report of the pilot programme and our future plans who have provided it to the other 42 authorities in the programme as an example of good practice. It is intended that the programme will eventually be rolled out to all our schools.

• The RHI (Renewable Heat Incentive) was officially launched and open for business at the end of November.

• ‘Quick win’ actions are being implemented to help tackle some of the highs risks identified in our Climate Change Adaptation Plan and Risk Assessment, such as the development of new health and safety guidance, the rollout of Met. Office alerts to site workers and the creation of a report on the local effects of climate change on biodiversity. A county wide Risk Assessment, detailing those locations most vulnerable to climate change has been completed and submitted to district partners for comment.

• Latest audited recycling performance figures for April – September 2011 show Staffordshire achieved a rate of 56.7% against the 55% target within the Joint Municipal Waste

Management Strategy (JMWMS). This target is likely to be retained as an aspirational target as part of the JMWMS refresh taking place later this year.

• Veolia are undertaking the build of the Four Ashes energy-from-waste facility and it is expected that the facility will become operational in December 2013. The project is currently on schedule.

Performance Issues:

• As the Strategic Property Review is still ongoing (therefore making it difficult to identify which buildings to target resources at in terms of energy efficiency projects), a meeting has been arranged with the Strategic Property Team to discuss progression of the climate change action plan and extension of the solar PV project across the built estate.

• The Department of Energy and Climate Change lost its appeal to cut Feed-in Tariff rates retrospectively from December. Instead they will be cut from 3 March 2012; however it has submitted a further appeal which will not be heard until late 2012. This will not impact upon our solar PV scheme as the business case was based on the lower rates.

Customers

• We are in the process of consulting via the People’s Panel survey to establish residents’ views on possible means of renewable energy generation by the County Council. It is intended that this information will help inform our approach to the use of renewables in future.

Strategy

• The County Council has been approached by the National Union of Students to participate in the NUS Green Impacts behavioural change programme to improve the organisation’s green performance. In participating, it would build on the ‘Carbon Challenge’ initiative which took place within the County Council over recent years which focused on helping individual teams reduce the amount of energy they use.

• The County is remains responsible for reporting on carbon emissions from schools that transfer to academies and so these schools will be continue to be included in awareness raising and energy reduction initiatives. Further to this, the Education Support Services project will change the way that the local authority works with schools. The project will be monitored to ensure that sustainability is built in to the new structure.

• The Staffordshire and Stoke-on-Trent Joint Waste Management Board has agreed that the JMWMS will be refreshed during 2012. The JMWMS will cover the subsequent five year period. The refreshed strategy will build on a step change away from landfill disposal through a ‘mixed economy’ approach to waste involving the recovery of raw materials (recycling), composting of organic waste and energy generation through incineration. There will be a shift in focus from the Southern area of Staffordshire following the culmination of the last strategic planning & implementation cycle that resulted in the development of the Energy from Waste facility (near Four Ashes) and enhanced kerbside collection and recycling centres services. The refreshed strategy will focus more on the Northern area of Staffordshire with a need to consider the future of the Hanford Energy-from-Waste facility which is provided under contract until 2020. The energy security agenda will influence the development of the refreshed strategy that could involve a wider range of new technologies to treat waste (e.g. Anaerobic Digestion to recover a bio-gas fuel) and closer working with the Waste Collection Authorities to ensure kerbside collection systems are optimised.

• The Cabinet Member for Environment and Assets oversees the progress of the Joint Waste Management Board which includes a number of infrastructure projects. In particular these include a replacement Household Waste Recycling Centre (HWRC) for Newcastle-under-Lyme and a replacement HWRC, a new organics waste treatment facility, and a new Waste Transfer Station for Lichfield (ongoing in 2012).

Outcomes

• A further community energy audit has been completed at Haughton Village Hall and a series of energy saving measures will be recommended. This brings the total audits this year to six (target for 11/12 was five). The energy audits were commissioned to support community groups improve energy efficiency and achieve financial savings.

• 15 schools have been identified to take part in the next phase of Science for Sustainability, working with Keele University, to raise awareness of climate change through educational activities.

• The OC3 website has received 19,590 hits in the past quarter. The site is a joint partnership one-stop shop online portal providing on information and advice on climate change to assist Staffordshire’s residents to reduce their own emissions and achieve financial savings.

Delivery

• Three areas in East Staffordshire have been identified as being eligible for DECC Community Energy Saving Programme (CESP) funding, which target areas of low income to improve energy efficiency standards and reduce fuel bills.

Supporting the work of the organisation

Outcome – Develop a ‘One Council’ approach to providing support services that supports the way that we work

KPIs � (Underlying Reputational Trend) % of residents who feel well informed about

SCC (May 2011-February 2012 average)– 56% (Compared to January- October 2011 average)

� (Underlying Reputational Trend)% of residents satisfied with SCC (May 2011-

February 2012 average)– 62% (Compared to January- October 2011 average)

Further KPIs to be confirmed. Supporting Measures:

� Sickness absence currently below 8.00 days (January – February 2012)

• February 2012: 36% short term, 64 % long term

� Absence overall has decreased by 5% over the last 12 months with an estimated cost saving of £750k

� Total staff turnover 13.81% (over the period of March 2011 to February 2012)

� % of staff who feel informed : 59% (For Wave 4, Wave 5 results not available at the

time of reporting) (target TBC)

� Tolerated variation from overall revenue budgets 2%

� % Invoices paid within 10 days; 90%

Overall performance

Highlights:

• The Strategic Plan for 2012-2017 and the Medium Term Financial Strategy (MTFS) were both backed at Full Council in February 2012. Together these set the strategic and financial direction for the authority. The MTFS confirms a council tax freeze for the next two years and more investment in the local economy, the county’s highways network and radical change in the delivery of social care services for older people.

• Local engagement activity has been underway to ensure that ‘Staffordshire Place’ is truly a community resource as well as saving tax payers an average of £250,000 a year. The positive results of this have included; Over 200 people having visited Staffordshire Place made up of local people, staff and their families. Also local business’ reception events being held, working with Stafford tourism and Town Centre Partnership as well as representatives from local business, Chambers of Commerce and Parish Councils. Some positive feedback from the tours included ‘Having all staff in one building would in the first instance appear to be a very good idea and should have considerable savings for council rate payers’, and ‘Unaware previously of occupancy of 17 buildings and departments involved with a view to saving £1/4million each year…keep up the good work!’

• We have been working to secure further value for money around the ‘Your Staffordshire’ Magazine, recently signing a one year contract for postage to secure 2012 postage rates before postage charges increase in April 2012. Work is also underway to look at how we can pilot podcasting and the use of social media as an effective alternative source of information for those with accessibility needs.

• There has been a very positive improvement in sickness absence, building on the improvement seen last quarter. For the first time in over five years the sickness absence rate has been below 8 days for 2 consecutive months (7.93 for January 2011 to December 2011 and 7.95 for February 2011 to January 2012). Absence overall has decreased by 5% over the last 12 months with an estimated cost saving of £750k.

• New Managing Attendance at Work Policy was introduced in February 2012 to proactively support the business to achieve better attendance levels, reducing pressure on employees who are in work, support those who are not able to attend and releasing money back to the business that would otherwise have been spent replacing those colleagues absence, for example, through overtime.

• The county council continues to support businesses across Staffordshire by processing and paying invoices promptly.

A

• Overall the county council is managing its budgets well and maintaining a good level of reserves.

• Linked to the Integration agenda ICT continue to collaborate with Health. Performance Issues:

• Staff satisfaction levels (Wave 5 Staff Satisfaction results were not available at the time of reporting) overall have previously been a concern and further work continues to monitor and address these issues, including the development of the Staff Engagement Strategy.

Customer

• A new social media strategy which looks at using social media as a more effective way of communicating with residents will be rolled out in the next quarter. This is an integrated approach with customer services.

• We recently introduced the new Staffordshire County Council facebook page which has already got 256 likes. This compares quite favorably to some of the other shire facebook pages.

• Key activities taking place (such as the introduction of ‘team brief’) to keep staff informed and improve staff satisfaction which have been demonstrated to have a positive impact continue. Previously there has been a marked increase in both the % of staff who are aware of the monthly team brief and those being briefed in this way. Staff briefed in this way have also indicated that they believe it to be a useful tool.

• Total staff turnover (relating to reasons of resignation, retirement, death, dismissal, end of contract, redundancy and TUPE transfer) has fallen from 14.35%, over the period December 2010 to November 2011 to 13.81% for March 2011 to February 2012. Turnover of centrally employed staff has increased slightly in this period (13.34% from 13.08%), whereas school turnover has fallen (15.24% to 14.15%), as early academy converters are now outside the timeframe.

• The underlying trend in satisfaction from the Reputation Tracker shows very little variation over the last 12 months, with a reduction of just two percentage points overall. Although the national comparator for Wave 6 is not available the County Council has largely been in line with the national comparator throughout the last 12 months.

• In Wave 6, two-thirds of people who had contacted the County Council had their enquiry dealt with at the first point of contact; an improvement of three percentage points from Wave 5. People who had their enquiry dealt with at the first point of contact were also more likely to have positive opinions on the County Council. People who had visited a County Council office in person were more likely to have had their enquiry dealt with at first point of contact (79%).

Strategy

• To support the Strategic Plan for 2012-2017 the new Business Planning Process has been implemented, with a greater focus on commissioning across the organisation. Also continued developments underway around the planning and performance framework to further support the delivery of the Strategic Plan taking into account the recent report by the Audit Commission and to further strengthen the planning and performance framework; to meet the organisations needs and deliver a more outcome focussed approach to planning and performance management.

Delivery

• A number of support services implemented a ‘one council’ structure and approach during 2010/2011. The Transformation Support Unit continues to support the management of our key transformation projects throughout 2011/2012. This strong base continues to be built on going into 2012/13 to ensure a clear focus on ‘one council’ to meet customer needs in a consistent way, driven by the Strategic Plan and the MTFS, as a Staffordshire’s budget for jobs and prosperity.

Appendix 4

Revised Budget Qtr 4

Forecast Outturn

Qtr 4

Variation

£000 £000 £000

People

Children, Young People and Families 72,341 70,130 (2,211)

Education and Skills 43,349 43,199 (150)

Care and Independence 184,384 185,384 1,000 Community Safety 2,539 2,449 (90)

Business Partner 5,520 5,520 0 Health Development 659 619 (40) People Total 308,792 307,301 (1,491)

Place Built County 35,626 35,556 (70)

Rural County 3,006 3,034 28

Sustainable County 24,698 23,238 (1,460)

Transport & Connected County 13,274 13,262 (12)

Business & Enterprise County 4,160 4,020 (140)

Tourism & Cultural County 11,959 12,282 323

Economic Planning & Future Prosperity 678 654 (24)

Transformation & Property Consultancy (813) (655) 158

Strategic Management Overheads 2,180 2,021 (159)

Place Total 94,768 93,412 (1,356)

Corporate / Support Services

Finance and Resources 17,011 16,572 (439)

Law and Democracy 4,966 4,874 (92)

Strategy and Transformation 6,531 6,148 (383)

Customer Service and Communications 2,617 2,617 0 Corporate / Support Services Total 31,125 30,211 (914)

TOTAL PORTFOLIO BUDGETS 434,685 430,924 (3,761)

Centrally Controlled Items Interest on Balances & Debt Charges 45,913 45,913 0

Other 10,653 10,653 0

Centrally Controlled Total 56,566 56,566 0 GRAND TOTAL 491,251 487,490 (3,761)

Reserves (12,607) (12,607) 0

Carry forward Reserves (661) (661) 0 Contingency / Contribution to Corporate Priorities

2,000 2,000 0

BUDGET REQUIREMENT 479,983 476,222 (3,761)

Appendix 5

CAPITAL PROGRAMME 2011/12

3rd Quarter Enhancements 4th Quarter

Budget to Programme Budget

£000 £000 £000

People

LEA General 31,755 (968) 30,787

Children’s Services 510 (21) 489

Adults Social Care 6,228 (649) 5,579

People Total 38,493 (1,638) 36,855

Place

Built County 49,836 494 50,330

Economic Planning and Future Prosperity 7,071 (1,596) 5,475

Sustainable County 3,413 (923) 2,490

Rural County 6,419 (104) 6,315

Tourism and Cultural County 557 (117) 440

Non-Corporate Place Activity 67,296 (2,246) 65,050

Property 15,571 (347) 15,224

Asset Renewal 1,004 0 1,004

Corporate Projects within Place 16,575 (347) 16,228

Place Total 83,871 (2,593) 81,278

Corporate / Support Services

County Fleet Care 1,500 (300) 1,200

Information & Communication Technology 4,379 (2,019) 2,360

Corporate / Support Services Total 5,879 (2,319) 3,560

Total 128,243 (6,550) 121,693

Appendix 6

Financial Health Indicators 2011/12

Indicator 2011/12 Target

2011/12 Forecast

Reserves Level of revenue balances based on risk assessment (This does not reflect any saving on contingency)

£15.2m

Debtors Level of outstanding general debtors more than 6 months old

£2.5m

Creditors Percentage invoices paid within 10 days

90%

Treasury Management Compliance with Prudential Indicators for Treasury Management

100%

Monitoring a. Frequency of Corporate Monitoring Reports b. Tolerated variation from overall revenue budgets

Quarterly

2%

Financial Reporting External Audit completed on time (no of calendar days after year end)

158 days

after 1 April

Indicator not met

Indicator not met by small

margin

Indicator met

R A G

G

G

G

A

G

A

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