2011.10.12 - Interpersonal Communication for Structural Engineers
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Transcript of 2011.10.12 - Interpersonal Communication for Structural Engineers
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Communication for
Success
Communication for
Success
Interpersonal
Communication for
Strategic Solutions Group
Communication for
Structural Engineers
SE University
October 2011
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Agenda
What is the goal of the session?
What is SSG responsible for? What is SSG responsible for?
What are you responsible for?
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Setting the Table
What is the value of being an effective communicator?
What causes us to communicate in the manner that we
do?
In what ways could we get feedback that would tell us
how we are communicating?
How does poor communication cost us business, time,
or relationships?
How does someone become an effective communicator?3
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Communication Concepts
Understand Nature and Nurture
Pay attention to feedback
Strengths overextended create weakness
Feeling uncomfortable vs. Feeling Not OK
Ownership
Expectations
Get it right over being right
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The Impact of Beliefs
o What is an Attitude or a Belief?
o How does it determine our approach to communicating?
o Can I get rid of an old attitude or belief?
o How are attitudes and beliefs formed?
o What is the value of knowing my attitudes and beliefs?
o How does attitude and my behavior style impact how I communicate with others?
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Control Factors
Beliefs:
Talk to yourself vs. Listen to yourself
Behaviors: Behaviors:
Focus on High Payoff Activities
Abilities:
Acquire new and enhance existing
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Cycle of Success
ConditioningSuccess
The goals you seek must be supported by the attitudes you have or you
will have to settle for the results your attitudes bring you.
Attitudes & Thoughts
Actions & Behaviors
Results
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States of Attitude Change
Ignorance Reflection
The Barrier of Self-imposed Limitations and Awareness
Recognition Creation
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Aligning Attitudes
Values = Attitudes
Nature and nurture create your
assumptionsassumptions
Attitudes are either productive or
unproductive
You have control9
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Causes of Change
Inspiration: Self analysis
Feedback
Vision-Goals-Desire
Internal Internal
Desperation Complacency
Settling
Status-Quo
External
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Question
What are the 3 things that you What are the 3 things that you
have control over?
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What is Style-Flexing?
o The ability to communicate with various
types of behavior styles
o The ability to understand why people o The ability to understand why people
approach things differently
o The attitude of improving our communication
and increasing our understanding of each
other
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Why Should I Style-Flex?
o So I know how other people perceive me
o So I can use a common approach and method
of communicating with othersof communicating with others
o To reduce the conflicts that naturally occur
when different styles interact
o So I can be strategic in my approach to
communicate with others13
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Power Points of Human Behavior
o If I understand me better than you
understand you, then I can guide the
communications between us.
o If I understand me and you better than you
understand yourself, then I can predict and
guide how you will respond.
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Communicating for Success
Driver
Expressive
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Expressive
Amiable
Analytical
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Driver Tendencies
WANTS Action and Results
NEEDS To Direct & Dominate
STRENGTHS Decisive, Task Mode
GOAL Better Results
AVOIDS Wasted Time & Energy
FEARS Losing Control
OVERUSES Impatience
EMOTION Anger / Short Fuse
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Expressive Tendencies
WANTS Feedback, To Be Liked
NEEDS To Interact and Verbalize
STRENGTHS Interaction Skills, Persuasive
GOAL Social Recognition
AVOIDS Boredom
FEARS Social Rejection
OVERUSES Disorganization
EMOTION Positive, Optimism
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Amiable Tendencies
WANTS Harmony and Peace
NEEDS To Serve Others
STRENGTHS Team Player, Loyal, Patient
GOAL Harmony, Closure
AVOIDS Confrontation, Conflict, Change
FEARS Loss of Predictability
OVERUSES Possessiveness
EMOTION Masked Emotions
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Analytical Tendencies
WANTS Excellence and Quality
NEEDS To Comply with Standards
STRENGTHS Accuracy and Precision
GOAL Correct and Proper Way
AVOIDS Uncertainty
FEARS Criticism of their Work
OVERUSES Skepticism, Criticism
EMOTION Worry, Fear
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Style Summary
FACTS & RESULTS
FAST FAST SLOW SLOW
DriverAnalytical
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PEOPLE & EMOTIONS
FAST FAST
IMPATIENTIMPATIENT
SLOW SLOW
PATIENTPATIENT
Amiable Expressive
^^ ^^
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Question
What style is someone if What style is someone if
they are Impatient and
focused on Results?
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Focus on the Situation or Behavior
When communicating, focus on the situation or the behavior occurring, not the person.
This allows you to better communicate with the other person, rather than to seemingly
pick on them. People tend to be more open to discussing the situation they are in or
their behavior. When it gets personal, there is less willingness to change.
Focus on the Positive
Application and ActionApplication and Action
Focus on the Positive
Focus on the positive aspects of the other person to build the other persons self-
esteem. By looking at something positive about the other person, you can better deal
with areas needed for improvement.
Look for Win-Win Opportunities
Look for opportunities where both you and the other person benefitwin-win
situations where both of you can develop. In todays rapidly changing world, managers,
supervisors, and frontline employees can always learn from each other.
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Strive for Open Communication
Strive for open and direct communication with others. A manager or supervisor
can speak in a direct and clear manner and still show respect for the other person.
Clear expectations provide direction for a job well done.
Share Information
Share appropriate information with others. Organizations are realizing that they
Application and ActionApplication and Action
Share appropriate information with others. Organizations are realizing that they
are all on the same team. Better sharing of information means that managers,
supervisors and frontline employees are better informed and can provide improved
customer service.
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Behavior Traits
Focus DisciplineContinuous
ImprovementAccountability
Self-Motivation
Adaptability Maturity
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Challenges
Self-awareness
Reason to change: Inspired or Desperate
Conscious Thoughts = Deliberate Actions
Continuous Improvement through practice
Expectations
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Modifying Attitudes
What are the challenges & obstacles to overcome?
CURRENT DESIRED
Obstacles &
Roadblocks
CURRENT
REALITY
DESIRED
FUTURE
SKILLS
BEHAVIOR
STYLE
ACTIONS
ATTITUDE
SUCCESS!
SUCCESS!
SUCCESS!
SUCCESS!
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Plan of Action
Decide to become better
Self-analyze
Get feedback
Set a goal Set a goal
Identify Beliefs-Behaviors-Abilities
Implement
Analyze Readjust and Re-implement
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Thought
Successful people are those
that make a habit of doing that make a habit of doing
what unsuccessful people do
not like to do!
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For More Information
Contact
Strategic Solutions Group
Jon M. Stigliano
Office: 800-565-2089Office: 800-565-2089
Cell: 254-715-2147
www.strategicsolutionsgrp.com
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