20110607 communication styles
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Transcript of 20110607 communication styles
Communication Stylestelluscommunica-ons2011
1Wednesday, June 8, 2011
Communication │goal
Recognize cultural influences on
communication.
Adapt appropriately.
2Wednesday, June 8, 2011
Communication | defined
• What defines communication? – Process by which human beings interact.
• What defines a message?– Human behavior which is reaches an audience and is intended to elicit
a response.
Messages are subject to interpretation!
Messages can be sent unintentionally!
3Wednesday, June 8, 2011
communication │intercultural
Cultural experience
Person from one culture who wants
to communicate
Individual experience
Encoded message
Individual experience
Cultural experience
Decoded message
Person from another culture who wants
to communicate
Communication Channel
4Wednesday, June 8, 2011
THERE ARE MANY COMMUNICATION STYLES
–
5Wednesday, June 8, 2011
Communication in short sentences. Rapid speech. Loud speech.
Direct style of communication.
Indirect style of communication. Periods of silence.
Displays of emotion. Limited body language. Quiet speech.
Emotional volatility. Little direct eye contact. Reserved behavior.
Extrovert behavior. Lots of talk about food. Slowness to speak.
Extreme politeness. Lots of gesticulation. Talkativeness.
Communication | styles
6Wednesday, June 8, 2011
COMMUNICATION STYLES ARE CULTURE BOUND
–
7Wednesday, June 8, 2011
Get on your feet.
Ladies and gentleman ...
Get up, get up, come onWhat’s that sound?I have 4 words for you: I love this company. Yes!
Communication │culture-bound
8Wednesday, June 8, 2011
Communication │co-verbal
9Wednesday, June 8, 2011
Communication | national style
Communication in short sentences. Rapid speech. Loud speech.
Direct style of communication.
Indirect style of communication. Periods of silence.
Displays of emotion. Limited body language. Quiet speech.
Emotional volatility. Little direct eye contact. Reserved behavior.
Extrovert behavior. Lots of talk about food. Slowness to speak.
Extreme politeness. Lots of gesticulation. Talkativeness.
10Wednesday, June 8, 2011
COMMUNICATION STYLES ARE THE MESSAGES OF
TIME and DISTANCE–
11Wednesday, June 8, 2011
" Culture hides more than it reveals and strangely enough what it hides, it hides most effectively
from it’s own participants. Years of study have convinced me that the
real job is not to understand foreign culture but to understand
our own. "
Dr. Edward T. Hall (1914 - 2009)
Cultural Dimensions | hall model
12Wednesday, June 8, 2011
Cultural Dimensions | chronemics
13Wednesday, June 8, 2011
I’m afraid I can’t fit a meeting in today. This morning it’s my
weekly team meeting. Then I’ve planned two hours’ work on the
budget. I could see you tomorrow at 11 o’clock,
between a visitor who leaves at 10:45 and a scheduled lunch
appointment.
Don’t worry about the timing. Just come when you’re ready. I have a few things going
on at the moment, but I’m sure we can always squeeze in a discussion of your problem.
14Wednesday, June 8, 2011
Cultural Dimensions | proxemics
15Wednesday, June 8, 2011
Cultural Dimensions | haptics
16Wednesday, June 8, 2011
COMMUNICATION STYLES ARE THE MESSAGES OF
ACTION–
17Wednesday, June 8, 2011
Language is the most important defining element of culture and the biggest barrier to cross-cultural business. The first question about how well they communicate in English is directed at Anglophones. The English, for example, do not recognize that their language is a dialect of a world language and are often difficult to understand.
The way language is used also differs from culture to culture. For example, do people disguise what they think and feel with humour, understatement, politeness and so on.
We all use a mixture of oral, written and visual communication but the proportions vary. For most Italians what is spoken is more important than what is written but the other way round for most Germans.
Cultural Dimensions | mole model
18Wednesday, June 8, 2011
SpeakingVideo conferencing, presentations, meetings,
negotiations, interviews
Listening“The most important thing in
communication is hearing what isn't said.” -Peter Drucker
ReadingContracts, documentation, correspondence
WritingContracts, documentation,
correspondence (e-mail, fax, texting)
Communication | styles
19Wednesday, June 8, 2011
Communication in short sentences. Rapid speech. Loud speech.
Direct style of communication.
Indirect style of communication. Periods of silence.
Displays of emotion. Limited body language. Quiet speech.
Emotional volatility. Little direct eye contact. Reserved behavior.
Extrovert behavior. Lots of talk about food. Slowness to speak.
Extreme politeness. Lots of gesticulation. Talkativeness.
Communication | styles
20Wednesday, June 8, 2011
COMMUNICATION STYLES ARE THE MESSAGES OF
SILENCE–
21Wednesday, June 8, 2011
Communication Styles | silence
22Wednesday, June 8, 2011
Communication in short sentences. Rapid speech. Loud speech.
Direct style of communication.
Indirect style of communication.
Periods of silence. (acceptance, length)
Displays of emotion. Limited body language. Quiet speech.
Emotional volatility. Little direct eye contact. Reserved behavior.
Extrovert behavior. Lots of talk about food. Slowness to speak.
Extreme politeness. Lots of gesticulation. Talkativeness.
Communication Styles | silence
23Wednesday, June 8, 2011
COMMUNICATION STYLES CAN BE EXPRESSED WITHOUT WORDS (NON-VERBALLY)
–
24Wednesday, June 8, 2011
Communication Styles | non-verbal
25Wednesday, June 8, 2011
COMMUNICATION STYLES CAN BE EXPRESSED ALONG WITH WORDS (CO-VERBALLY)
–
26Wednesday, June 8, 2011
Communication in short sentences. Rapid speech. Loud speech.
Direct style of communication.
Indirect style of communication. Periods of silence.
Displays of emotion. Limited body language. Quiet speech.
Emotional volatility. Little direct eye contact. Reserved behavior.
Extrovert behavior. Lots of talk about food. Slowness to speak.
Extreme politeness. Lots of gesticulation. Talkativeness.
Communication Styles | kinesics
27Wednesday, June 8, 2011
COMMUNICATION STYLES | What’s yours?
–
28Wednesday, June 8, 2011
Speaking distance
Silence (acceptance, length)
Behavior (outgoing, reserved)
Politeness
Emotional display .
Body language
Eye contact
Gesticulation style
Length of sentences
Speed of speech
Volume of speech (loud, soft)
Communication Styles | exercise
29Wednesday, June 8, 2011
COMMUNICATION STYLES | What’s typical of your nation?
–
30Wednesday, June 8, 2011
COMMUNICATION STYLES CAN BE A PROBLEM
–
31Wednesday, June 8, 2011
Communication Styles | problem
Communication Style
Task Approach
Conflict Resolution
Decision Method
0 20 40 60 80
44.00
44.00
53.00
76.00
32Wednesday, June 8, 2011
NOT ALL COMMUNICATION STYLES ARE OBVIOUS
–
33Wednesday, June 8, 2011
Color Meaning Region
Blackmourning
sophistication Europe, USA
USA
White mourning
brides JapanUSA
Red romancemourning
masculinity
Many regionsIvory CoastFrance, UK
Pink femininity Many regions
Yellowbridal gownfemininity
IndiaMost regions
Purpleroyaltydeath
EuropeLatin America
Green nationalist color
prophetEgyptIslam
Blue masculinity Most regions
Communication Styles | chromatics
34Wednesday, June 8, 2011