20110602 e government in spain

eGovernment development in

Spain

2000-2015

June 2011

INTRODUCTION

A brief introduction of ourselves

The General Directorate for the Promotion of eGovernment …

Promotion of eGovernment

ActionPlans and Guidelines

Efficientusage of ICT

resources

Citizencare and

satisfaction

Foster cooperation

and bestpracticessharing

eGovernment in Spain: Our mission

Established the rails for eGovernment

Administrative cooperation leadership

Definition of national strategies

Alignment with EU policies

Shared services and infrastructures

15 Ministries and 139

Agencies

17 Regional

Governments

8.108 local councils

A brief introduction of ourselves

… and the complex environment where we develop our job.

AN UNEXPECTED SUCCESS?

eGovernment in Spain: An unexpected

success?

Services are avalaible in national and regional tier, …

92,5% of the procedures are online in the national level, equivalent to 99% of the total volume of cases handled by thenational government

77% of availability of electronic servicesis estimated in the regional tier

Source: Internal data of Spanish National Government

Source: Cap Gemini on behalf of Fundación Orange

0

10

20

30

40

50

60

70

Spain relative position in European Commission Benchmarking

Absolute

position

Number of

Countries

Relative

position

2001 7 18 39

2002 8 18 44

2003 6 18 33

2004 11 18 61

2005 8 28 29

2006 13 28 46

2007 11 31 35

2009 13 31 42

2010 8 32 25

Spain has maintained an steady progressin eGovernment across the years

Sophistication levels have been bettertha EU average in the last decade

Biggest jump in sophistication level in the 2010

2001 2002 2003 2004 2005 2006 2007 2009 2010

Spain 50,38 58,42 63,72 68,42 73,3 79,04 83,4 88,6 98,2

EU 45,14 54,24 59,1 66,2 65,24 74,82 75,6 82 90

0

10

20

30

40

50

60

70

80

90

100

Sop

his

tica

tio

n l

eve

l

Sophistication of EU and Spanish eGovernment services

.., sophistication of services appreciate in international benchmarks, …

Source: Cap Gemini on behalf of European Commission


success?

…, citizens and businesses enjoy its quality …

68%

60%

78%

69%65%

78%

65% 66%

82%78%

73%

84%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

Presencial Telefónica Internet

2006 2007 2008 2010

Citizens who use the electronic channelare more satisfied than users of theother channels

Continuous improvement in thesatisfaction levels

8,20%

27,80%

37,60%

16,90%

3,10% 6,40%0%

5%

10%

15%

20%

25%

30%

35%

40%

Much better than

private services

Better than private

services

Equal to private

services

Worst than private

services

Much worst than

private services

Ns/Nc

Businesses are more confortable usingeGovernment services thane-busines services

Citizens survey: Which channel is more satisfactory?

Source: AEVAL

Businesses survey: Which is your appretiation of eGovernment services?

Source: ONTSI


success?

… and the switch to the digital channel is under way.

USAGE

NON FORMAL

INTERMEDIATION

PROFESSIONAL

INTERMEDIATION

TAKE-UP

eGovernment

ServicesSource: Eurostat and internal data, 2010


success?

LAW AND REGULATIONS: THE CORNERSTONE

Laws and regulations: The cornerstone

Laws and regulations provide sustainability to eGovernment services and infrastructures

Citizens Rights

Institutions for

cooperation

Frameworks and

Guidelines

SharedPlatforms

Laws and regulations

Establish legal

equivalence with paper

based procedures

Clear regulations and

guides

Rules for collaboration

among agencies and

government levels

Promotes sharing

resources


Citizen Rights: The Citizens Electronic Access to Public Services Act (Ley 11/2007)

Drafted with the collaboration of businesses and civil

society and approved by all the political groups of

the Parliament

National, regional and local tiers of government

should fulfill the rights recognized to the citizens

Recognition of the right to choose the channel for

the relationship with the Public Administrations

31/12/2009

eID, intermediaries, not to resubmit data, electronic

copies of administrative procedures, eGovernment

ombudsman, …

Accepted by all the stakeholders

Basic law

The core of the law

A clear deadline for

accomplishment

Additional rights


Organizational issues: Breaking with the “silo” culture through institutional collaboration

Political involvement paves

the way for the collaboration

among ministries and

government levels

Technical managers

committees for assisting the

political level

Ad-hoc working groups when

they are required

An Advisory Council gives

permanent voice to

businesses, industry and

civil society

Developed with the collaboration of all Public

Administrations with the participation of the industry

Development of the provisions for security and

interoperability included in Ley 11/2007

Take into account the state of the art and

frameworks and guidelines developed by OECD, EU

National Security and Interoperability Frameworks: Basic agreements for quality services

Accepted by all Public

Administrations

Legal texts

Aligned with international

standards


The National Security Framework: The Security Policy for Spanish eGovernment

Creates the necessary

conditions of trust

Introduce common

elements of security

Provide a common

language

Respectful with

personal data

privacy laws


The National Interoperability Framework: The provision of a common language

Multidimensional and

multilateral approach

Criteria for the selection and

usage of standards

Specification of instruments:

Repository of applications,

inventory of services, …

eSignaturesand eIDs

interoperability policy

Catalogue of technical guides:

eDoc, Data models, …

Definition of common

platforms and services


Internet

The value chain of shared platforms and services

Built to support the

whole administrative

procedure lifecycle and

define in our legal

framework

Enablers of the

massive and full-

implementation of e-

services

More than 23.000.000 of

DNI-e, accepted as eID

by all the Public

Administrations

A solid base for the

Spanish G-Cloud

Third

Party

Services

e-ID

Validation

Services

eDelivery

Electronic

Exchange of

Information

Other Public

Administration

Services

ePaymente-forms

eArchive


PROVIDING EVIDENCES

eGovernment public value:

Providing evidences

-5,00%

0,00%

5,00%

10,00%

15,00%

20,00%

25,00%

30,00%

35,00%

40,00%

45,00%

2002 2003 2004 2005 2006 2007 2008 2009 2010

National Tax Agency performance

Human Resources Tax income declarations Companies VAT contributors

Source: Spanish National Tax Agency

More productivity in Public Administrations

Reduction of administrative burdens

Handling channel Cost of administrativeburden

Face to face 80 €

e-channel 5 €

Intermediaries 35 €

Source: Guía Metodológica para la elaboración de la Memoria del Análisis de Impacto

Normativo, Acuerdo de Consejo de Ministros, 11 Diciembre 2009 (Based on SCM)

The intensive usage of the 20 most important e-

services of the National government could

potentially save 3500 M € in administrative

burdens to the citizens and businesses.

Consuelo Rumí, State Secretary for the Civil Service, 8/3/2011


Providing evidences

Infomediaries: Companies who re-use public

sector information for create value added

applications, product and services for third

parties

Business volume 1.600 M €

Infomediary activity 550 M €

5000-5500 employees

230 companies

Re-use of Public Sector Information

Sectors

Economy 37,6%

Cartography 30,5%

Legal 17,0%

Transports 5,2%

Society and Demography 1,9%

Meteorology 1,1%

Others ,… 6,7%

Source: “Caracterización del sector Infomediario en España”, Proyecto Aporta, Junio 2011

45,7% customers in other

Member States

Size of the companies

Más de 50

Entre 11 y 50

Entre 1 y 10


Providing evidences

Re-use of public sector information

The digitalization of procedures in the Regional

Government of Madrid allows to process 13.7 million

documents every year. More than 60 million printed

pages a year equivalent to 4,200 trees, an amount

comparable to the trees of Retiro Park (the biggest park

in the City of Madrid)Source: Regional Government of Madrid, 2010

We will reduce environmental damage

posed by the consumption of 99,000 kilos

of paper a year (1,200 trees), 10 million

liters of water and 500,000 kilowatts of

power with the supress of the paper edition

of the Official GazzetteSource: BOE, 2008


Providing evidences

Reduction of Public Administration carbon footprint

THE CHALLENGES AHEAD

Ten years of policies aligned with the European Union

España.es

PLAN

DESARROLLO

LEY

(2008-2009)

2000 2005 2010

Estrategia

Lisboa

Estrategia Renovada

de Lisboa

Bruselas 2001

Bruselas

2001

Como 2003Manchester

2005Lisboa 2007

Malmö

2009

eGovernment policies in Spain

2011-2015

Sustainable PublicAdministration

Inclusive and Productive

Society

Participativeand

CollaborativeSociety

http://europa.eu.int/information_society/eeurope/i2010/index_en.htm

Sectorial

Policies

eGovernment National

Context

EU eGovernment context

42

31Europe 20201

Digital Agenda2

Malmö Declaration3

eGovernment European ActionPlan 2011-2015

4


2011-2015

An National Action Plan aligned with EU policies but designed for our local context

Inclusive and productive society

Sustainable Public Administration1

2

Using ICTs for doing more with less, enabling a more Sustainable Public Administration from the economic, social and environmental perspective

Sustainable PublicAdministration

Inclusive and Productive

Society

Participativeand

CollaborativeSociety

Participative and collaboartive society

Fostering a productive and inclusive society through electronic services customized, flexible, usable and accessible

3

Empowerment of citizens and businesses through transparency and participation

Three priorities: eGovernment as the engine of the sustainability virtuous circle


2011-2015

Targets and

objectivesIncrease the usage

and take-up of

eGovernment80 %

50 %

Paperless Public

Administration

Optimization of

ICT resources

through shared

services and

infrastructures

Being the cornerstone

of a 30% of the

reduction of

Administrative Burdens


2011-2015

Targets and objectives for 2011-2015

Contribute to the

implementation of cross-

border services

Muchas gracias

E-mail: [email protected]

Twitter: @egarciagarcia

http://administracionelectronica.gob.es

mailto:[email protected]



20110602 e government in spain

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