20110413 TU Delft improve the use of blackboard with support of eesysoft
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Transcript of 20110413 TU Delft improve the use of blackboard with support of eesysoft
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11-04-2023
Challenge the future
DelftUniversity ofTechnology
Improve the Use of Blackboard with Support of Eesysoft Willem van Valkenburg, SSC-ICT Education Technology, Delft University of Technology
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2Improve the Use of Blackboard with Support of Eesysoft
Who am I?
Willem van Valkenburg• Manager of TU Delft VLE (Blackboard)• Project leader TU Delft Mobile• Director TU Delft OpenCourseWare
• Chair of the Dutch Blackboard Usergroup (NLBbUG)
Twitter on twitter.com/wfvanvalkenburgBlog on www.e-learn.nl
Presentation will be available on http://slideshare.net/wfvanvalkenburg
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3Improve the Use of Blackboard with Support of Eesysoft 3
TU Delft: Basic Data
• Faculties: 8• Bachelor programmes: 16• Master programmes: 39• Total number of students: 16,500• International students: 14%• Scientific staff: 2,700 • Number of PhD-theses per year: 260• Focal Multi-disciplinary Research Programs:
Energy, Health, Infrastructures, Environment.
TU Delft
www.tudelft.nl
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4Improve the Use of Blackboard with Support of Eesysoft
• Introduction
• Results user survey
• Solution of Eesysoft
• Questions
Agenda
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5Improve the Use of Blackboard with Support of Eesysoft
• Blackboard user since 1999• Blackboard Learn 9.1 with
• Content System • Community System (Portal)
• Blackboard Mobile Learn and Central• Wimba Collaboration Suite• Daily >10k unique logins• Around 8k courses (2 years)
Introduction
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6Improve the Use of Blackboard with Support of Eesysoft
• 104 instructor surveys submitted • 664 student surveys submitted
User Survey
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7Improve the Use of Blackboard with Support of Eesysoft
Response instructorsUseful features First Second Third Announcements / Communication / E-mail 50%
Announcements / Communication / E-mail 30%
Course Information / Documents 18%
Course Information / Documents 21%
Course Information / Documents 23%
Assignments 18%
Overveiw 7%
Groups / Enrollment 12%
Announcements / Communication / E-mail 16%
Groups / Enrollment 6%
File exchange 10%
Groups / Enrollment 15%Grades 5% Assignments 7% Grades 10%Others < 5% Overview 5% File Exchange 6%Weak features
first second
Ease of Use 26% Overview 26%
Speed 12% Ease of use 24%
Overview 12% peer- and
selfassessment 5%
Grades 8% Upload of files 5%
Upload files 5% grades 5%
Assessment 5%
Others < 5%
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8Improve the Use of Blackboard with Support of Eesysoft
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9Improve the Use of Blackboard with Support of Eesysoft
Positive• Saves time• Ability ot periodically test• Easy communication with students• Availability of information for students• Increases quality• Reference possibility for students• Educational resources are up-to-date• Digital dropbox
Negative• Impersonal• Doesn’t increase the quality• New versions causes
problems• Inflexible• Takes a lot of time• Excessive security
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10Improve the Use of Blackboard with Support of Eesysoft
E-Learning Support (ELS)
62%20%
19%
Did you make use of the services of ELS this year?
janeeniet van gehoord
Quality
Responsiveness
effectivenessParticipated in
workshop
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Rating of Support 2008
(very) good to neutral (very) bad n/a
Quality
Responsiveness
effectivenessParticipated in
workshop
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Rating of Support 2010
(very) good to neutral (very) bad n/a
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11Improve the Use of Blackboard with Support of Eesysoft
Conclusions ELS
• Most of the instructors use ELS
• They are satisfied with the response
• The attendance of the workshops is low
Reasons
• Not all instructors start their classes in
September
• They want short instruction video’s at the
moment they needed
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12Improve the Use of Blackboard with Support of Eesysoft
What do students think of their courses? (1)
very bad bad no good / not bad good very good n/a0%
10%20%30%40%50%60%
How do you value the use of Blackboard courses by instructors in general?
Architecture
Civil Engineering & Geosciences
Electrical Engineering, Mathematics and Computer Science
Industrial Design
Aerospace Engineering
Technology, Policy and Management
Applied Sciences
Mechanical, Maritime and Materials Engineering
Multiple faculties
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
very bad bad no good / not badgood very good n/a
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13Improve the Use of Blackboard with Support of Eesysoft
What do students think of their courses? (2)
Positive• Information up-to-date
• Well structured
• Tests
• Announcements
• Assignments
Negative• Not up-to-date
• Not well structured
• No communication
• Wrong use of features
• Little used
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14Improve the Use of Blackboard with Support of Eesysoft
SummaryBoth instructors and students are positive about
Blackboard, but…
• Many of the available features are not being
used, because:
• They are not aware of their existence
• They don’t know how to use it
• They want to be supported and informed at the
moment of need and 24x7
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15Improve the Use of Blackboard with Support of Eesysoft
• EesySoft’s Application Positioning System (APS) monitors where users are working within an application
• It provides reports on how frequently a specific functionality is being used
• Based on the context users can receive support information about e.g. known problems, changes, FAQs, unused functionality
EesySoft:Navigation System for Blackboard users
Advantages:• Detailed insight in how BB is being used• Less helpdesk support needed• Less training / workshops needed• Better and more consistent use of Blackboard• users
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11-04-2023
Challenge the future
DelftUniversity ofTechnology
A welcomes message for new users (only shown once)
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17Improve the Use of Blackboard with Support of Eesysoft
If users click the link in the welcome message they are shown a video
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18Improve the Use of Blackboard with Support of Eesysoft
Tooltip of a known problem (about guest access and link to work-around)
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19Improve the Use of Blackboard with Support of Eesysoft
Message about a known problem and the possibility to keep informed
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20Improve the Use of Blackboard with Support of Eesysoft
Dashboard with different widgets of information.This can be changed to own look and feel
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21Improve the Use of Blackboard with Support of Eesysoft
Within the dashboard an user can select an help item. It is very easy to embed video’s
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22Improve the Use of Blackboard with Support of Eesysoft
A user can select in his profile how much pro-active support he wants to see
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23Improve the Use of Blackboard with Support of Eesysoft
April 11, 2023 23
[email protected]/wfvanvalkenburgslideshare.net/wfvanvalkenburg