2011 WATERLINKS FORUM REPORT. Improving Performance of Water Operators Through Partnerships

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2011 WATERLINKS FORUM REPORT

Improving Performance of Water Operators ThroughPartnerships

Kuala Lumpur, MalaysiaNovember 22, 2010

WaterLinksA Partnership Network forImproving OperationalEfficiencies of Water

Operators in Asia -Pacific



2011 WATERLINKS FORUM REPORTImproving Performance of Water Operators Through Partnerships

Kuala Lumpur Convention Center (KLCC)

Kuala Lumpur, Malaysia

November 22, 2011



CONTENTS

SUMMARY

INTRODUCTION

FORUM HIGHLIGHTS

On Global Updates on WOPs

WaterLinks: Activities Updates

Panel Discussion: New Directions & Approaches in WOPs

Panel Discussion: Maximizing WOPs Impacts

On Expanding WOPs: Suggestions and Recommendations

2011 WaterLinks Awards

Appendix 1: Forum Agenda

Appendix 2: List of Participants



ACRONYMS

ADB Asian Development BankBIWASE Binh Duong Water Supply Sewerage Environment Company LimitedDMAs District Metered AreasGIS Geographic Information Systems

GoM Government of MaharashtraIWA International Water AssociationIWK Indah Water Konsortium Sdn. Bhd.JICA Japan International Cooperation AgencyJWA Japan Water AssociationKPIs Key Performance IndicatorsLVVWD Las Vegas Valley Water DistrictMCWD Metro Cebu Water DistrictMJP Maharashtra Jeevan PradhikaranMWSS Metropolitan Waterworks and Sewerage SystemNPNL Nam Papa Nakhone LuangNRW Non-Revenue Water

ODA Overseas Development AssistancePAWD Philippine Association of Water DistrictsPBCWUD Palm Beach County Water Utilities DepartmentPDAM Perusahaan Daerah Air Minum (Indonesia Regional Water Utility Company)PERPAMSI National Water Supply Association of IndonesiaPHED Public Health and Engineering DepartmentPPP Public-Private PartnershipPPTA Project Preparation Technical AssistancePPWSA Phnom Penh Water Supply AuthorityPWA Provincial Waterworks AuthorityPWRF Philippine Water Revolving FundRETA Regional Technical Assistance Program

SOPS Standard Operating ProceduresUSAID United States Agency for International DevelopmentVEI Vitens Evides International (Netherlands)WD Water DistrictsWEAP Water Environment Association of the PhilippinesWOPs Water Operators Partnerships



2011 WaterLinks Forum Report Outline

SUMMARY

Asia Pacific is one of the most fastest developing region in the world. The rapid development

and urbanization has brought about a myriad of socio-economic problems and impacting

negatively in the environment, in pacticular, its land and water resources. 2.5 billion people in

Asia are still without access to sustainable sanitation while over half of the one billion people

without access to improved drinking water are in the region. The situation in turn has placed

burden to the water and sanitation service providers to improved their delivery of services in

order to meet the demand for effective and efficient service delivery. However, water and

wastewater operators continue to struggle to provide needed services, especially in urban areas

due to numerous challenges affecting their operations such as: inadequate human resources,

weak technical and instituional capacities not to mention limited funding and investments and

inferior infrastuctures.

Water Operators Partnerships (WOPs)

Cognizant of the constraints faced by water and wastewater operators throughout the

developing countries, the United Nations Secretary General;s Advisory Board on Water and

Sanitation (UNSGAB) introduced the first Hashimoto Action Plan (HAP) in 2006 to enable the

achievement of Target 10 of the Millium Development Goals (MDGSs), which target to halve the

number of people without access to safe drinking water and sanitation by 2015. The first HAP

called for the Water Operators Partneship (WOPs) as way to facilitate capacity building of

operators to enable improved and /or expanded service delivery. In order to promote WOP

activities on global scale, the Global Water Operators Partnership Alliance (GWOPA) was

created primarily to coordinate global, regional and national efforts in WOPs.

WaterLinks: The Regional WOP Network in the Asia-Pacific Region

Established in 2008 by the Asian Development Bank (ADB), the International Water Association

(IWA), and the United States Agency for International Development (USAID), WaterLinks is a

regional network that supports Water Operator Partnerships (WOPs) between water and

wastewater utilities to stimulate efficiency improvements in urban water and sanitation services

throughout the Asia-Pacific region, strengthens capacities, promotes the sharing of new and

emerging knowledge, and facilitates professional networking.

2011 WaterLinks Forum

Continuing to build on the the outcomes of the two previous Fora ( 2009 and 2010), the 3rd

WaterLinks Forum was held on November 22, 2011 in Kuala Lumpur as part of the 2nd IWA

Development Congress. The Forum has provided a strategic platform for water and wastewater

operators, development partnes and interested individuals and groups who are involved in water



operators partnership programs, in particular, twinning partnereships intended tp imrpove

service delivery.

This year’s Forum provided important updates on global and regional updates on WOPs. In theAsia-Pacific region, a total of 65 WOPs have been developed benefiting 14 countries andpositively impacting the lives of more than 700,000 people now provided with water.

There were two panel discussions featured. The first discussion focused on new directions andapproaches for WOPs especially in ensuring investment links to WOPs activities, the challengeswith respect to climate change as its effect on water operators, and the important role of national as well as regional water associations. The second panel discussions focused onmaximizing WOPs impacts. Twinning partners presented inspiring case studies, such as thereplication and scale up of 24/7 water supply in India implemented by Maharashtra JeevanPradhikaran and the Public Health and Engineering Department of Rajasthan which now servesas a model for others; the plans by Phnom Pehn Water Supply Authority of Cambodia, one of the best public water utilities in Asia, to train its peer utilities in Cambodia; the activities of Indonesia’s water association, PERPAMSI, in promoting and facilitating domestic WOPinitiatives; the Multiple Recipient WOPs model now adopted in the Philippines and Laos PDR.

All were intended to reach out to more utilities to improve their operational efficiencies andbetter service delivery to their customers. The panel discussions clearly showed the positiveimpacts of WOPs, not only to participating water operators, but more importantly to the peoplebeing served by these utilities.

2011 WaterLinks Awards

WaterLinks also presented its second WaterLinks Awards. This year’s winners for BestOutcome in a WOP went to Korea Water Resources Corporation (K-Water) and the ProvincialWaterworks Authority (PWA)of Thailand. The 10-month effort between these 2 water utilitiesresulted in improved water quality management operatios at the Khon Khaen Regional Office of PWA that benefited 22,000 households.

The Best WOP for Scale Up and Replication Award was given to Perbadanan Bekalan Air Pulau Penang Bhd of Malaysia and PDAM Tirta Musa Kota Palembang. Their 20-monthpartnership resulted in reduction of NRW by 27% in pilot areas and subsequent scale-up in 35District Metred Areas (DMAs) benefitting more than 33,000 customers.



Introduction

The WaterLinks Forum was held last November 22, 2011 as a Session under the 2nd IWA

Development Congress. Now on its third year, the Forum served primarily as a venue for the

exhange of experiences and learning among water utilities. It also provided opportunity for its

partners to network with others in the water service delivery sector, thus widening the reach of

WaterLinks.

WaterLinks is a regional network that promotes the achivement of the Millennium Development

Goal targets for water and sanitation across Asia and the Pacific by promoting the replication

and scale up of innovative water service delivery programs through the Water Operators

Partnerships (WOPs) Program which focused on: twinning initiatives; training and capacity

building efforts; and knowledge product development and dissemiation of good practices.

For 2011, the Forum’s theme of

Improving Performance of Water

Operators Through Partnerships

reflects the continuing drive of the

WaterLinks towards an improved

water service delivery accross Asia

and the Pacific in its quest to address

the needs of more one billion without

access to sustainable water supply

and another 2.5 billion without access

to sustainable sanitation.

It was opened by representatiives

from WaterLinks partners: Ms. Amy

Leung of the Asian Development

Bank (ADB); Mr. Saengroaj Srisawaskraisorn of USAID-ECO-Asia and Mr. Paul Reiter from the

International Water Association (IWA). Introductory Remarks was provided by Mr. Arjun Thapan

of WaterLinks.

Given the Forum’s theme, the program of activities was tailored to fit the needs for relevant

information, exchange of learnings and experiences by presenting updates of WOPs at the

global level as well as in the Asia –Pacific Region; 2 panel discussions: one featured newdirections and approaches in WOPs and the other on maximizing impacts of WOPs which

showcased WOPs implementation as undertaken by WaterLinks partners ADB and USAID- Eco

Asia. Panelist for both discussion were from the various twinning partners. The Forum also

included a brief discussion Expanding WOPs Impacts.

Finally, the awarding for the winning WOPs for the 2nd WaterLinks Awards was also featured at

the close of the Forum. The awards were for: the Best Outcome in a WOPs; and the Best

WOPs for Scale Up and Replication.



Forum Highlights/Proceeding



The updates on the activities of the Global Water

Operators Partnership Association (GWOPA)

was provided by Dr.Faraj el-Awar. Since it

started up to the present, GWOPA has

implemented and achieved a number of activities

—all of which are aimed at helping water

operators worldwide. It is working with itspartners around the world to harvest WOPs

experiences, derive lessons and package them

for use of WOPs practitioners.

Some of the notable major accomplishments

reported were as follows:

• 3 WOPs cases studies involving water

utilities that have undergone twinning

partnerships in Asia. The study seeked to understand the capacity development process,

the resulting changes in utility practice and performance and the impacts on the ground

• Preparation of practical tools for WOPs including “how-to” guides to assist those utilities

interested in WOPs

• Actively supporting and promoting the 1% Water and Sanitation Solidarity Levy” – a

mechanism that would enable water and sanitation utilities to apply a portion of their

revenues to international solidarity efforts.

• Preparation of 5 funding proposals including referals of utilities needing investment to

financial institutions

• Operates and maintains its networking platform, the Pipeline , which enables direct

exchange between water utility professionals togerher with its e-newsletter

• Implemented capacity building and learning workshops and training in coordination with

regional alliance partners



WaterLinks : Activities Updates

Ms. Mai Flor of USAID-Eco Asia

provided a brief overview of the

WaterLinks long list of accomplishment for 2011. All over

and Asia and the Pacific,

WaterLinks saw the implementation

of a total of 65 twinning

partnerships , which a major

component of the WOPs. Of these,

40 are already completed with 25

still on-going. The twining as an

exercise has proven to effective as

it provided the much needed linkage

between a successful utility thatcomes as mentor to its recipient twin who is considered to be needing the technical expertise

and exposure that its mentor can share to improve overall effectiveness in the dleivery of water

services to its clientele. Overall, more than 800,000 urban dwellers were positively impacted by

the joint efforts between WaterLinks partners, the Asian Development Bank ( ADB) and the

USAID ECO-Asia. Out of the combined experience of WaterLikns partners, over 60 good

practices and innovations were gained, and the same have been transformed into WaterLinks

knowledge products for sharing in addition to the capacitation of more than 1,000 water utility

personnel .

In support to the strenghening of WOPs, coordination and outreach, an independent

organization, the WaterLinks Secretariat ( WaterLinks Inc) has been established and registered

in the Philippines as a non-profit organization. The organization is expected to absorb all the

secretariat function of WL (currently handled by USAID-ECO-Asia) and address the increased

demand and interests for the scale up of program from public operators, national water

associaions, donor

organizations and development

partners. It will be operational

by 2012 with funding support

primarily from ADB.

Panel Discussion: New

Directions and Approaches in

WOPs

networkRESULTS

• Facilitated over 65 WOPsin the region since 2008

• Over 25 WOPs ongoing

• WOPs led to improved or expanded access to safe water andsustainable sanitation for over800,000 urban residents

• Catalyzed replication of over60 good practices and innovations

• Strengthened capacities of over1,000 practitioners

• Leveraged 1:1 funding through cost share and buy-in

• Mentors: Australia, Cambodia, India, Korea, Macao, Malaysia, Maldives,Netherlands, New Zealand, Philippines, Singapore, Spain, Taiwan, U.S.

• Recipients: Bhutan, Cambodia, China, India, Indonesia, Laos, PacificIslands, Pakistan, Philippines, Sri Lanka, Thailand, Uzbekistan, Vietnam

SessionOVERVIEW

ADB-WOPs as a Bridge for Infrastructure Investments

ECO-Asia– Climate change and WOPs

JWWA–Transformation of Japanese WOPs

USAID Philippines– Promoting domestic WO Ps

VEI – Integrating WOPs in development strategy

Presenting new directions and approaches of key

partners in promoting and supporting WOPs

Objective

Topics

Format Brief intro by moderator, followed by moderateddiscussion with panelists



The first panel discussion on New Directions and Approaches in WOPs was facilitated by Mr.

Tom Williams of IWA . The objective of the discussion was to present new directions and

approached of key partners, in particular, ADB and USAID ECO-Asia in promoting and

supporting WOPs. Five panelists were invited to highlight their respective efforts towards WOPs

implementation through new and innovative modalities.

Speaking under the theme Using Water Operator Partnerships (WOPs) as a bridge for

infrastructure investment was Mr. Michael White of ADB. It was pointed out that ADBs WOPs

Phase I was completed in February 2011. Under the RETA a total of 16 twinning were

implemented: 9 were now completed while 4 are still on going under a bridge financing

scheme. In addition, capacity

building activities such as training

in the area of NRW Management

and Tariff and RegulationManagement. In addition, peer-to-

peer knowledge exchanged which

is one of the feature of the twinning

proved to be effective. He also

stressed the fact that post twinning

financing needed to be addressed

in the light of upscaling and/or

replication. The group was

informed that there is a newly

approved RETA (WOPS Phase II)

with fund support from the

Japanese government. Under the

new RETA, there will be new

changes to ensure initiatives under WOPs can be translated into infrastructure investments:

linking WOPs to on-going loans or grants; giving more focus on post twinning future financing;

tapping PPP initaitives ; preparation of business plan outline based on success achieved under

the twinning; and more importantly, linking WOPs to internal operations of ADB to get the

necessary buy ins from the different departments within the Bank.To ensure this, there is now a

WOPs focal person within the Bank to help look for potential financing avenues for post WOPs

initiatives.

Mr. Arie Istandar of USAID-ECO-Asia discussed Climate Change and WOPs as a new

direction being pursued by ECO-Asia. Given the impacts exected from a changing climate

regime, climate change adaptation has form part of the new directions being pursued within the

WOPs framework. Under this, theme focus has been directed towards reducing the carbon

footprints of utilities; energy optimization , planning and awareness raising on vulnerabilities of

water utilities to impacts of climate change. Under ECO-Asia twinning efforts are 2 twinning



partnerships that are directly related to climate change adaptation: The first one is a partnership

between the Palm Beach County Water Utility Department (PBCWUD) and Maynilad Water and

Manila Water (together with MWSS) to help support both Manila water operators in better

understanding and adapting to climate change impacts by adopting improved planning tools.

This particular water operator partnership (WOP) will tap into the experiences and lessons from

PBCWUD, engage technical support from the National Center for Atmospheric Research and

involve other reelvant stakeholders such as technical/research institutions and agencies.

The second one is between Las Vegas Valley Water District (LVVWD) and Metro Cebu Water

District (MCWD). The LVVWD like MCWD operates groundwater production wells and has

innovated and optimized systems that reduce well energy inputs by 9.25% within two years

without capital expenditures. The LVVWD has agreed to support MCWD to accomplish its

efforts through a water operator partnership (WOP) . Through the WOP activities, both partners

are collaborating to develop plans and procedures for a 5% energy savings in a pilot zone that

that can be applied throughout MCWD’s service areas.

To the date, these 2 twinning partnerships facilitated by Eco-Asia are progressing well in

accordance with their repective plan of action.

The transformation of Japan’s WOPs was briefly described by Ms. Rie Osawa of the Japan

Water Works Association (JWA). Currently, Japan is engaged in WOPs activities within the

framework if tis Overseas Development Assistance (ODA) with Japan having been engaged in

international cooperation in the area of water supply through JICA. In 2009, WOPs related

activitties in Japan included 26 project: sending of experts overseas and conduct of training in

Japan with participants coming from developing countries including water related projects of

water utilities with their sister cities. Accordingly, water supply services in Japan is being run

publicly by local governments , thus water service utility does not engage in international

commercial activity. However, participation in overseas water business of local government

staff is slowly taking place. Japan has taken some approach in which private enterpise can

acquire experience in PPP projects for water supply domestically and a meadure that allows

such enterprisesto participate in PPP projects in developing countries on the basis of that

experieeenceee. Under a PPP arrangement, Japanese-publicly-run water entities and private

enterprise are cooperating and permission has been given. 3 current initatives cited under this

new arrangement include the following:



• Tokyo Metropolitan Waterworks is attempting to indirectly involve itself in overseas

business by supporting a third-sector

overseas commercial business with the

third sector business outsourced with

operation/maintenance of Tokyo

Waterworks facilities;

• Utilizing the experiences and relationship

based on the acceptance of a JICA training

course and developing into a PPP type of

relationships as exemplified by the

Kitakyushu City and Cambodia

engagement; and

• Utilizing Japanese National Government

framework on training and taking

advantage of support funds provided by

the Ministry of Economy and Trade and

Industry, Osaka City Waterworks has made a consortium with private enterprises to

conduct a feasibility study in Ho Chi Minh City in Vietnam. Osaka City sent its own staff

and provided a training for employees of the Ho Chi Minh; and helped in constructing a

pilot plant applying the knowhow gained by the staff from the training for the

operationalization of the pilot plants. Osaka City Waterworks intends to implement a

direct commercial activity with its consortium members.

It was concluded that in addition to the conventional WOPs through JICA, these new

approach in WOPs activities focusing on PPP are increasing and the transformation isexpected to bring vitality to Japanese water utilities and companies.



As part of the new directions and approaches on WOPs,

Ms. Alma Porciuncula of the USAID-Philippine Water

Revolving Fund (PWRF), presented their experience of

working with national water association in promoting

domestic WOPs. Case in point is PWRF facilitating a local

or domestic WOPs in close cooperation with the Philippine

Association of Water Discticts ( PAWD) where the PWRF

helped establish the local WOPs by providing a financing

facility in order to leverage for capacity building and

undertake utility reforms to address institutional

weaknesses. IWA provided assistance in the conduct of

survey for the pilot initiative. Based on the survey, the

following partnerships were implemented involving the

following WDs: Davao City Water District with Zamboanga

WD as recipient; Metro Cebu WD with Metro Carigara as

recipient; Dasmarinas WD with Tabaco WD in Albay as

recipient; Maynilad as mentor to Metro Iloilo WD, Bacolod WD and San Pedro WD. TheWOPs focus were on: NRW management; strategic business planninng; KPIs and

benchmarking. While there was mixed successes as a results of the initiative, there were

also valuable lessons learned from this undertaking: PAWD needs to be circumspect in the

selection of recipients; need for a focal person and the realization of resources needs

( NRW with investment program).

Integrating WOPs into Development Strategy was discussed by Mr. Gerald van den Top

of VEI. He explained that VEI is making use of the 1% Solidarity Fund which is made

available to Dutch utilities to help fund their WOPs programs. VEI is currently working in 15countries including Vietnam and Mongolia. He stressed that developmet investment

program should be linked to utility support. This means that to provide support to utilities

under the WOPs , there is a need to link it to to development investment programs such

as multilateral spending. For WOPs to be successful, it needs to ‘tailor fit’ the program;

good selection process and need to be leveraged.

From this particular pannel discussion, 2 major discussion points were taken up: the issue on

how to increase the mentor pool and how to increase WOPs. On the issue pertinent to the need

to increase the pool of current mentors, the following suggestions/recommendations were

proposed:

• Need to come up with a good marketing strategy to attracr more mentors

• Provide improved access to information that may be needed by those who want to

support the Program as mentors

• Allocate funds for planning activities



• Engage water utilties in PPTA ( in the case of ADB)

• Mainstreams water utilties and provide remunerations as consultant for WOPs

• Need to keep the momentum and ensure that the scope of WOPs is within the capability

of both the mentors and the recipient

• Provide mechanism to effect the transition from being recipients into MENTORS

• Identify the sprectrum of WOPs; provide diverse activities within the WOPs framework

and come up with different “ grades” of WOPs

On the other issue, the following were suggested to address the issue regarding crirical things

necessary to increase WOPs:

• Need to take WOPs into the next steps in terms of potentials for scaling up and

replications

• Partnerships with national water associations; linking with government programs; use of

city to city model of partnerships in order to broaden the reach fo WOPs

• National associations to embrace the WOPs strategy and commit to development of

capacities to administer WOPs

• Secure investment by linking WOPs activities to bilateral and multilatrals programs

including concessional loans from multilateral banks

Introduction on WOPs Impacts

The afternoon session opened with the

presentation of Mr. Arie Istandar of USAID-ECO-Asia on Expanding Impacts of

WOPs: Scaling Up and Replication. This

served as an introductory session to the

second panel discussion. His presentation

briefly touched on the definition of scale up

Extended Partnerships

• Continuous water servicefrom 1 to 36 areas in Palembang, Indonesia(PDAM Tirta Musi and Penang PBAPP) in 12+10 months – 100,000+beneficiaries

• Septage collection and treatment services for 9 additional wards in HaiPhong, Vietnam(SADCO and Indah Water Konsortium) in 12+4 months –20,000+beneficiaries

Technical Support

• Continuous water servicein Amravati, India by MJP based on Badlapurlessons and with technical assistancefrompractitioner – 100,000+beneficiaries

approachesSCALE-UP



and replication from the WOPs perspective and the approaches adopted to implement both

scheme under the program.

Panel Discussion on Maximizing

WOPs Impacts

The second panel discussion

was on Maximixing WOPs

Impacts. The session wasfacilitated by Mr. Niels van Dijk

of ADB with the seven panelist

who were mentors and

recipients under the WOPs-

Twinning Partnership initiative. The panelists were: Mr. Ram Lubhaya of the Public

Health amd Engineering Department of Rajasthan and Mr. Vishnu Rathod of

Maharashtra Jeevan Pradhikaran; H.E Ek Sonn Chan of PPWSA, Cambodia

represented by Dr. Visoth Chea, and Mr. Agus Sunara of Indonesia Water Supply

Association (PERPAMSI); Mr. Art Baylosis of Baliwag WD of the Philippines and Mr.

Buzli bin Hamzah of IWK of Malaysia, Mr. Phomma Veoravanh of the Ministry of Public

Works of Laos PDR;

Photo showing the panel discussants

Multiple Recipients

• Septage management programdevelopment in the Philippines (5 waterdistricts and IWK) and Indonesia (2 wastewater services providers and IWK)

• Water quality management in Phil ippines and Indonesia (additional operatorsparticipating in selected training)

approachesREPLICATION

Recipient to Mentor

• Continuous water supply in India (MJP supportingPHED Rajasthan)

Domestic Partnerships

• PERPAMSI in Indonesia, PAWD in the Philippines

• Other local networks

SessionOVERVIEW

Replication and scale-up of 24/7 water supply inIndia

Domestic WOPs in Cambodia and Indonesia

Multiple recipients WOPs in Philippines and Laos

Share efforts and lessons in scaling-up and

replicating good practices through WOPs

Objective

Topics

Format Brief intro by moderator, followed by presentationsand moderated discussion with panelists



As expounded by Mr. van Dijk, the panel discussions was intended as a sharing session

among water utilties of their respective efforts and lessons learned in the scaling up and

replication of good practices gained through WOPs.

On Replication and Scale Up of 24/7 Water Supply In India

The Indian experience was presented by Mr.

Ram Lubhaya of PHED and Mr. V. N.

Rathod of MJP. Their story was the

conversion of water service provision from

intermittent to continous water supply in their

respective areas concerns. MHP is the nodal

State level agency responsible for water

supply in urban Maharashtra while PHED is

the state level agency managing water supply

for urban and rural Rajasthan. Like most

water service providers in India, these 2

entities provide intermittent water supply due to high water losses, aging infrastructure,

insitutional contraints and a host of other problems affecting their operational efficiency.

However, with WOPs intervention as faciltated by USAID ECO-Asia, a turn around has been

achieved and continued to be replicated in other areas to the benefit of local residents.

Malaysia’s Ranhill Utilities served as mentor to both MHP and PHED. In the case of MJP,

Badlapur was the starting point. With the technical support extended by Ranhill in 2008 to2009 , MJP had: strengthened GIS and network modelling efforts; established and verieid

DMAs; addressed leakage; improved water pressure management and improved laboratory

operations for water quality management. These efforts resulted to 24/7 water supply service

delivery of 34 wards and positively impacting the lives of more than 80,000 residents. Through

the WOPs, NRW was reduced, water quality improved and higher cost recovery was achieved.

Encouraged by the Badlapur success, MJP scaled up its efforts in 2010 covering Amravati and

created 60 DMAs. This further benefited more than 110,000 people and lower NRW to 35%.

Sustainability is being assured by a new GoM scheme introduced which restructrures MJP to

provide wide range og techncial sevices and advostory guidance to towns in Maharashtra

intested in conversion to 24/7. To date, MJP is working in 14 towns.

In the case of PHED, it linked with MJP under the

auspices of WOPs facilitted by ECO-Asia to

replicate the good practices and lessons from

Scaling Up in Maharashtra

• Encouraged by Badlapur success, MJP in 2010 started

scaling-up in Amravati by: in troducing GIS-basedhydraulic modeling, setting-up DMAs, reducing water

losses, and institutionalizing good practices

• ECO-Asia and Ranhill continued to support scale-up

• MJP created 60 DMAs

• Conversion led to more than 110,000 people withimproved services and reduced (a) water supply (200 to

117LPCD); (b) coping cost (113 to 5 USD) and (c) NRW(51% to 35%)



Badlapur. Under the mentorship of Ranhill, PHED began to pilot in 24 x 7 in Jaipur together with

the investment of US$ 133,000. With replication, the following major outcomes were

accomplished: from 1-1.5 hrs to 24 hrs continuous water supply in the pilot area of 731

households and reduction of NRW from 30-40% to 23.7%; 100 % service level at the tail end

area. PHED plans to create more public demand for 24 x 7 and take up one pilot in outer cities;

push for tariff revision and carry out a cost benefit study in the pilot area. Scaling up activities to

cover cities of Jodhpur, Kita, Udaipur, Bikaner and Ajmer.

On Domestic WOPs in Cambodia and Indonesia

Speaking on behalf of H.E. Ek Sonn Chan, the General Director of PPWSA was Dr. Visoth

Chea. His presentation focused on the new WOPs efforts in Cambodia. He discussed briefly

the twinning between PPWSA as mentor and BIWASE of Vietnam as recipient which was

facilitated by ADB under its WOPs from 2008 to 2009. T While there were some difficulties at

the start due to language problems, this particular partnership was successful in attaining the

objectives of the partnership which included: reduction of NRW from 20.14 % to 11.70% and

improvements in the area of customer management, planning and procurement and human

resources management and development. Dr. Chea stressed the importance of on-the -job-

training as the best way to learn; the need for water utiltiy managers to join the training and

make the necessary commitment and the preparation of a roadmap to help get

funding.Currently, PPWSA has an on-going twinning partnership with NPNL of Vientianne in

Lao PDR starting 2010 and due to completion on Dec., 2011. The main areas of focus are:

reduction of NRW, asset management, water production and distribution management andprocurement.

The new effort of PPWSA is for local

twinning targeting a total of 5 provinces

to help local water utiltities improved their

operational efficiencies. This is under

ADB with a duration of 1-2 years and will

focus on water production anddistribution; customer management,

asset management; NRW reduction; and

planning and disbursement.

On the other hand. Mr. Agus Sunara of

PERPAMSI discussed the experience of

5 Provinces (Planning)

1. Kampong Cham,

2. Kampong Thom,

3. Battambong,

4. Pursat ,

5. Svay Rieng

Arranged by ADB

Duration: 1 to 2 years

Tentative schedule

MOU Signing : Dec, 20 11

Diagnosis : Jan, 2012

Exchange of Visit : Feb 2012

Main fields:

Water production & water distribution management

Customer management

Reduction of NRW

Planning & disbursement

Asset management

New Efforts - Local Twinning



PERPAMSI in promoting local WOPs in Indonesia. Accordingly, PERPAMSI has some 410

members (known as PDAMs). The domestic WOPs program of PERPAMSI kicked off last July,

2011 with 2 PDAMs to be assisted by the Association. Future plan of PERMAMSI is to support

domestic twinning with a budget of US$ 26,000 to support both mentor and recipient. The said

budget is being sourced from PERPAMSI membership fees. Some 15-20 PDAMs are interested

in domestic WOPs.

On Multiple Recipient WOPs in Philippines and Laos PDR

The Philippine experience on multiple recipient WOPs was presented by Mr. Art Baylosis of

Baliwag Water District (recipient) and Mr. Buzli bin Hamza of IWK (mentor). IWK is Malaysia’s

national sewerage service provider with most comprehensive and sophisticated septage

management program that would be

the ideal model and mentor for thePhilippines. There are 4 Water District

recipient of this multiple WOPs

inititative( Baliwag WD, Cabanatuan

WD, Laguna WD and Metro Cebu WD).

The objective is to enhance the

technical capabilities of multiple

recipient on septage management. IWK

as mentor provided the technical

training that covered a wide spectrum

of best practices for septage

management. Key outcomes includedenabled recipients: to select

appropriate septage management technology for their respective areas; to design the septage

management facility; learned procurement procedures and the mode for developing the

infrastuctures including the T & C and operation of the system; and to develop their collection

strategy, fleet selection and setting up of operational systems and procedures for desludging

work. IWK as mentor takes the lead in the conduct of 4 training and site visits.

The replication in the Phillipines is

expected to be implemented within theframework of the Philippines

Association of Water Districts (PAWD),

the Water Environment Association of

the Philippines (WEAP) and Maynilad

Water Services Academy, a newly

established institution to provide training

for water industry practitioners.

IWK LED THE TRAINING ON SEPTAGE COLLECTION

STRATEGIES AND SEPTAGE TREATMENTTECHNOLOGY

Replication in the Philippines

• Through the Philippine Association of Water District

(PAWD), conduct trainings for other me mber waterdistricts in the Philippines

• Through the Water Environment Association of

Philippines (WEAP) and Maynilad Water Services Academy, conduct trainings for industry

practitioners and academe

• Use the completed projects of WOP recipients as

showcase and learning sites for pu blic and otherorganizations, and



In the case of multiple WOPs recipient for Lao PDR, Mr. Phomma Veoravanh briefly presented

the said program which is being undertaken with Thailand’s Provincial Waterworks Authority

(PWA). This particular initiative is being facilitated by ADB. Since the recipient (3-4 provincial

water utilities in Lao) and the mentor PWA speak the same language, problems relating to

language barrier has been effectively addressed. Training is conducted both in ThailandandLao to ensure that trainees will gain knowledge and confidence to run their own tratment plant. It

was pointed out that it is important that investment be addressed with the WOPs for the

improvement of treatment plant.

On Expanding WOPs: Sugestions and Recommendations

The panel presentations highlighted a number of approaches adopted by those actively

involved in WOPs to broaden the positive outcome of the Program in order to increase the

coverage of water service provision across Asia and the Pacific. Following the panel session

was a discussion moderated by Mr. Arjun Thapan on maximizing WOPs impacts. In essence,

the lively exchange of comments, suggestions and recommendations centered on how to

expand WOPs and what needs to be done to ensure that WOPs as program will benefit as

many that have no access to water yet.

Notable suggestions and recommendations include the following:

Area/s of Concern Proposed/ Recommended Course of Actions

On approaches for promoting WOPs A good matching strategy need to be developed and put in

place in order to reach out to potential WOPs partners/twins;

WaterLinks to go out of its way to find the mentors

Preference for a face-to-face contact instead of using survey

questionnaire to generate interests; conduct of workshops in

order to reach out to new water utilities

A much shorter time to carry our a matching between potential

mentors and reciepients

An efficient alignment of mentors and recipients

Develop criteria for the careful selection of partnership that can

grow ( needs to be selective)

Sharing of WOPs lessons learned within country as well as

across countries ( i.e. case of Cambodia)

WaterLinks to demo WOPs sucess stories highlighting



operational efficiencies gained by participating utilities under

the Program

WaterLinks to look into institutional arrangements and

processes as these are important factors in ensuring success

of twinning

Explore potential tehcnology type of partnereships wheresharing of technologies can be achieved in order to help water

utilities; encourage local partnerships as well to include

academe

Explore partnership with Indian Waterworks Association,

especially in the area of sanitation ( it has developed a good

sanitation plan)

Come up with excellent IEC and promotional materials to

market WOPs ( need to convince stakeholders on the

relevance of WOPs

Making use of annual (international) conferences to market

WOPs

On ensuring WOPs scale up and

replication

WOPs to be effectively tied up with investment programs

Need to highlight sustainability aspects at the core of the

impacts

On WOPs Program design Should take into account the ability of recipients to implement

WOPs in terms of providing the needed financing support for infrastructures ( such as in NRW management)

Ensure that readiness aspects of partner or assisting

organizations such as national water associations ( i.e. PAWD)

Need to take into account technological development and

advancement of water sector; WaterLinks must realize the

value and importance of technology to make a difference for

the water sector

WOPs focus should not be only on technical aspects; other

aspects such as institutional and financial aspects (investment

and funding)

Take into account due diligence aspects for both the mentors

and recipients ( study how to set the process)

Post WOPs to include preparation of business plan to help

attract investments

Design to ensure that recipients at the end of their partnership

to graduate into mentors



On possible new areas of focus for

WOPs

WOPs new areas of partnerships to include:climate change

impact; knowledge management; water quality and water

safety plans; energy efficiency;

WaterLinks should also undertake research on issues

pertinent to water quality

Other areas of concern Encourage other utilities to look at the experience of PPWSA

in terms of efficiency: PPWSA has not change their tariff in the

last __years but still able to make money (US$8M)

WaterLinks as model for all regions

Identify the role for government in WOPs implementation 9

government involvement and getting the needed political

support for WOPs

On the 2012 WaterLinks Awards

The 2nd WaterLinks Awards which recognized the outstanding achievements of WOPs

facilitated under WaterLinks in terms of outcomes, sustainability and potential for replication was

also held during the 3rd WaterLink Forum.

This year’s winner for Best Outcome

in a WOP was awarded to Korea

Water Resources Corporation ( K-

Water) and the Provincial

Waterworks Authority of Thailand

(PWA).

The 10-month partneship aimed to

improve water quality management

operations at the Khon Khaen

Regional Office of PWA. Specifically,

the partnership had resulted to:



• Improving the treatment process to remove turbidity at Baan Ko Ta WTP to less than 4

NTU

• Ensured safe water distribution by installing chlorine booster pump at the Rattanapa

pump

• Improved water quality monitoring using SCADA thru the installation of water qualitymonitoring systems at Baan Ko Ta WTP and installing communication system between

HQ, Regional Office and Waterworks

• Drafted water security plan

On the other hand, the second award for the Best WOP for Scale Up and Replication was

awarded to:Perbadanan Nekalan Air Pulau Penang Bhd of Malaysia (mentor) and PDAM Tirta

Musi Kota Palembang (recipient)

In the course of 20-month partnership that concluded in August 2011, the following were

achieved:

• Reduction of NRW by 27% in the pilot area in Cempaka Dalam

• Scale up resulting in the establishment of 35 DMAs covering 33,800 customers of 20%

of the network

• Improved water supply services to 150,000 residents now enjoying 24-hrs water supply

• Development of an asset database with GIS anf Hydraulics Modelling sysem for the 36

DMAs

• Established SOPs in: DMA set up; procurement and materials quality; store materials

handling and meter

management

• Improved staff competencyfor active leakage control

• Improved works process

resulting in speedier

repaiers , scheduled leak

detection and pressure

management



• Establishment of a dedicated NRW unit to monitor flows and pressures in the DMAs,

undertake leakage control and oversee stability of the system.

More importantly, with the skills learned from the WOP, PDAM Palembang has now graduated

to a mentor and is currently mentoring 5 PDAMs in Indonesia

ANNEXES:

Annex 1 - Forum Program of Activities

Annex 2 - List of Forum Participants



Annex 1: Forum Program of Activities

2011 WaterLinks ForumImproving Performance of Water Operators through PartnershipsPlenary Theatre, Kuala Lumpur Convention Center, Kuala Lumpur,

Malaysia22 November 2011

Session 1

10:15 Welcome RemarksMr. Arjun Thapan, WaterLinks

Ms. Amy Leung, Asian Development Bank (ADB)Mr. Saengroaj Srisawaskraisorn, United States Agency for InternationalDevelopment (USAID)Mr. Paul Reiter, International Water Association (IWA)

10:30Introductory RemarksMr. Arjun Thapan, WaterLinks

10:40 Global Updates on WOPsMr. Faraj El-Awar, Global Water Operators Partnership Alliance

10:50 WaterLinks: Activities Updates

Ms. Mai Flor, WaterLinks

11:05 Panel Discussion: New Direction and Approaches in WOPsModerator: Mr. Tom Williams, IWA

Panelists:Using Water Operator Partnerships (WOPs) as a Bridge for Infrastructure Investments

Mr. Michael White, ADB

Climate Change and WOPsMr. Arie Istandar, USAID Environmental Cooperation

– Asia (ECO-Asia)

Transformation of Japan’s WOPsMs. Rie Osawa, Japan Water Works Association

Promoting Domestic WOPsMs. Alma Porciuncula, USAID Philippine Water

Revolving Fund SupportProgram

Integrating WOPs into Development Strategy



Mr. Gerhard van den Top, Vitens Evides InternationalObjective: To present new directions and approaches of key

partners in promoting and supporting WOPs

Format: Brief overview followed by moderated paneldiscussion and Q & A

12:00 LUNCH

Session 2

13:15 Introduction to WOPs and ImpactsMr. Arie Istandar, USAID-ECO-Asia

13:25 Presentations: Maximizing WOPs ImpactsChair: Mr. Niels Van Dijk, ADB

Presenter: Replication and Scale Up of

24/7 water supply in IndiaMr. Ram Lubhaya, Public Health & Engineering

Department of Rajasthan Mr.Vishnu Rathod, Maharashtra Jeevan Pradhikaran

Domestic WOPs in Cambodia

and IndonesiaH.E. Ek Sonn Chan, Phnom

Penh Water Supply AssociationMr. Agus Sunara, Indonesia Water Supply Association

(PERPAMSI)

Multiple Recipient WOPs in Philippines and LaosMr. Art Baylosis, Baliwag Water District

Mr. Buzli bin _____, Indah WaterKonsortium

Mr. Phomma Veoravanh,Ministry of Public Work, Laos PDR

Objective: To share efforts and lessons in scaling-up and replicatinggood practices through WOPs

Format: Brief overview followed by presentations and moderated Q &

A

14:45 Break

Session 3

15:15 Discussion: Expanding WOPs ImpactModerator: Mr. Arjun Thapan, WaterLinks



16:15 Closing RemarksMr. Arjun Thapan, WaterLinks

16:30 WaterLinks AwardsAwards Selection Committee Chair

17:00 Open Networking SessionAnnex 2: List of Forum Participants

Australia

Mr. Matthew GiesemannGeneral Manager, EngineeringCity West Water Board247 St. Albans RoadSunshine, Victoria 3020 AustraliaT: (61-3) 9313 [email protected]

Ms. Ann HinchliffeProject Manager, Industry ProgramAustralian Water AssociationP.O. Box 222, St.Leonards NSW 1590 AustraliaT: (61-2) 9467 [email protected]

Mr. Jim KearyGeneral Manager Hunter Valley19 Spit Island CloseMayfield West NSW 2304 AustraliaT: (61-2) 4941 [email protected]

Bangladesh

Mr. Abdullah MohammadManaging Director Khulna Water Supply and SewerageAuthorityKhan-a-Sabur RoadKhulna 9100 BangladeshT: (88-04) 1283 [email protected]

Cambodia

Mr. Ek Sonn ChanGeneral Director

Phnom Penh Water Supply Authority#46 St., 106, Phnom Penh 12011 [email protected]

Dr. Visoth CheaAssistant General Director Phonm Penh Water Supply Authority#46 St., 106, Phnom Penh 12011 CambodiaT: (85-59) 2771 [email protected]

China

Mr. Zhixue LiuDeputy General Manager Baotou Water Supply CompanyNo. 85 Huanghe St.Baotou City, Inner Mongolia, ChinaT: (86-13) 5006 [email protected]

Mr. Xingzhou JinDeputy General Manager Baotou Water Supply CompanyNo. 85 Huanghe St.Baotou City, Inner Mongolia, ChinaT: (86-13) 9047 24774

Mr. Wei GengTechnical Staff Baotou Water Supply CompanyNo. 85 Huanghe St.Baotou City, Inner Mongolia, [email protected]

India

Mr. Ram LubhayaAdditional Chief SecretaryPublic Health Engineering DepartmentGovernment of Rajasthan

mailto:[email protected]


















2 Civil Lines, Jal bhawan, Jaipur Rajasthan, India 302005T: (91-14) 1222 [email protected]

Mr. Vinay Kumar Mathur Chief Engineer Public Health Engineering DepartmentGovernment of Rajasthan2 Civil Lines, Jal bhawan, Jaipur Rajasthan, India 302005T: (91-14) 1222 [email protected]

Mr. Prakash Govindrao Paralikar ConsultantMaharashtra Jeevan PradikharanMaltekadi Road, AmravatiMaharshtra 444601 IndiaT: (91-72) 1266 0470

Mr. Vishnu Narayanrao RathodSuperintending Engineer /Team Leader, Amravati Reforms ProjectMaltekadi Road, Amravati, Maharshtra444601 IndiaT: (91-72) 1266 [email protected]

Mr. Raul SatyajeetVishvaraj Infrastructure [email protected]

Mr. Panse DayanandIWWA [email protected]

Indonesia

Mrs. Luky Retno AndayaniStaff Ministry of Public WorksJl. Patimura 20, Jakarta SelatanSouth Jakarta, [email protected]

Mr. Yudha Achmady BaderanChief Executive Officer PDAM Banjarmasin

A. Yani Km. 2. No. 12Banjarmasin, Kalimantan,Selatan 70236 IndonesiaT: (62-8) [email protected]

Mr. Yani Setiawan BinanjayaChief Executive Officer PDAM Kota PekalonganJl. Pembangunan No. 1Kota Pekalingan, Center Java IndonesiaT: (65-2) 8543-2009

[email protected]

Mr. Maryanto MuhchayatDirector PDAM Kota SurahartaJl. Bima No. 11 Rt. 03101

Surakarta 57155 [email protected]

Mr. Muhammad Iqbal PerkasaDirector, Environmental HealthResidential DevelopmentMinistry of Public WorksJl. Patimura 20, Jakarta SelatanSouth Jakarta, IndonesiaT: (62-21) [email protected]

Dr. H. SyaifulManaging Director PDAM Tirta Musi PalembangJl. Rambutan Ujung PalembangPalembang Sumatera Selatan 30144IndonesiaT: (62-7) [email protected]

Korea

Mr. Kyeongil LeeDirector GeneraKorea Water Resources CorporationSan 6-2 Yeonchuk-dongDaejeon, 305-711, Republic of KoreaT: (82-42) 870-7237

Mr. Kwan-Soo SeokManager/Professor K-Water Academy462-1, Jeonmin-dong, Yoosung-Gu

























Daejeon, Republic of KoreaT: (82-42) 870-7268 [email protected]

Lao PDR

Mr. Khampheuy VongsakhamphouiDeputy General Manager Vientiane Capital Waer Supply [email protected]

Mr. Veoravanh PhommaMPWT/[email protected]

Mr. Zainuddin Bin Md. GhazaliGeneral Manager, Business DevelopmentRanhill Utilities Sdn. Bhd.Bangunan Saj, Jalan Garuda, LarkinJohor Bahru, Johor 80350 [email protected]

Mr. Amirruddin KematBusiness Development Manager Penang Water Supply CompanyLevel 32 Menara Komtar Jalan Penang, Penang MalaysiaT: (60-4) 201 [email protected]

Netherlands

Mr. Gerhard Van den TopManaging Director Vitens Evides InternationalUtecht, The [email protected]

Papua New Guinea

Mr. Eric SikamDirector Papua New Guinea Water BoardP.O. Box 1108Boroko, Port MoresbyPapua New GuineaT: (67-5) [email protected]

Mr. Patrick K. Amini

Managing Director Papua New Guinea Water BoardP.O. Box 1108Boroko, Port MoresbyPapua New GuineaT: (67-5) 325-4810

[email protected]

Philippines

Ms. Nerissa JoseHead, Corporate Social ResponsibilityMaynilad Water Services, Inc.MWSS Compound, 489 Katipunan Rd.Balara, Quezon City PhilippinesT: (63-2) [email protected]

Mr. Mark Tom MulingbayanManager, Environmental DepartmentManila Water Company, Inc.MWSS Compound, 489 Katipunan Rd.Balara, Quezon City [email protected]

Mr. Artemio BaylosisGeneral Manager Baliwag Water DistrictB.S. Aquino Ave., Baliwag, Bulacan 3006T: (63-44) [email protected]

Thailand

Mr. Pisit HongvanishkulDirector of Corporate Strategy Dept.Provincial Waterworks Authority72 Chaengwattana 1, LaksiBangkok 10210 [email protected]

Vietnam

Mr. Chuong NguyenDeputy Project Manager Saigon Water CorporationNo. 1-Cong truong quoc te, District 3Ho Chi Minh City, [email protected]

Development Partners





























Asian Development Bank #6 ADB Avenue, Mandaluyong City 1550PhilippinesT: (63-2) 632-4444

Ms. Jingmin Huang

Urban Development Specialist, EASSADB East Asia Department [email protected]

Mr. Alan BairdSenior Water Supply andSanitation SpecialistADB Regional Sustainable Dev’t [email protected]

Ms. Yolanda GomezADB ConsultantADB Regional Sustainable Dev’t [email protected]

Ms. Noraisah OmbraADB ConsultantADB Regional Sustainable Dev’t [email protected]

Mr. Niels Van DijkTeam Leader ADB Regional Sustainable Dev’t [email protected]

Ms. Tatiana Gallego-LizonPrincipal Urban Development SpecialistADB South Asia [email protected]

Ms. Amy LeungDirector, SEUWADB Southeast Asia [email protected]

Mr. Michael WhiteUrban Development Specialist, SEUWADB Southeast Asia [email protected]

Mr. Ahmad HayatIndonesia Resident Mission ConsultantJl. Simpang Bunga Krisan No. 2Malang, East Java 65141 [email protected]

Development Alternatives, Inc. (DAI)Unit 2401 Prestige Tower F. Ortigas Jr. Road, Ortigas Center Pasig City 1605 Philippines

Ms. Alma Porciuncula

Chief of PartyPhilippine Water Revolving Fund SupportProgram (PWRF)T: 63-2) [email protected]

Global Water Operators Partnership Alliance (GWOPA)/UN-HABITAT Nairobi, Kenya

Mr. Faraj El-Anwar Programme Manager T: (25-42) [email protected]

Indonesian Water Supply Association(PERPAMSI)

Mr. Agus SunaraExecutive Director Jalan Dewi Sartika No. 287 CawangEast Jakarta 13630 IndonesiaT: (62-21) [email protected]

Infrastructure Development FinanceCompany Limited (IDFC)

Mr. Pradeep SinghVice-Chairman and Managing Director TheThe Capitol Court, 2nd Floor Old Palme Marg, MunirkaNew Delhi 110067 IndiaT: (91-11) [email protected]

International Water AssociationDen Haag, The Netherlands

Mr. Paul Reiter Executvie Director T: (31-7) [email protected]































Mr. Tom WilliamsProgrammes Manager, Water Safety PlansT: (31-7) [email protected]

Japan Water Works Association

Tokyo 102-0074 Japan

Ms. Osawa [email protected]

Pacific Water and Wastewater AssociationP.O. Box 848, Apia Samoa

Mr. Latu Sauluitoga KupaExecutive Director T: (68) [email protected]

United States Agency for International Development (USAID)

Mr. Saengroaj SrisawaskraisornProgram Development SpecialistRegional Development Mission for Asia93/1 GPF Wittayu Tower AWireless Rd., Bangkok 10330 [email protected]

Mr. Paul VioletteChief of PartyEnvironmental Cooperation-Asia(ECO-Asia)SG Tower, 5th Flr., Unit 506161/1 Soi Mahadlek Luang 3Rajdamri Rd., PatumwanBangkok 10330 ThailandT: (66-2) [email protected]

Mr. Arijanto Istandar Water and Sanitation Team Leader Environmental Cooperation-Asia(ECO-Asia)Millenia Tower, 16th Flr., Unit 1607Bangkok 10330 ThailandT: (66-2) [email protected]

Ms. Jennifer PalmeraExchange and Grants Coordinator Environmental Cooperation-Asia

(ECO-Asia) [email protected]

WaterLinks, Inc.c/o ADB Alcove 25, Consutants’ Hoteling# 6 ADB Ave., Ortigas Center

Mandaluyong City 1550 Philippines

Mr. Arjun ThapanBoard [email protected]

Mr. Thomas CrouchBoard Member [email protected]

Ms. Mary Mai Floor Executive Director T: (63-2) 632-4444 ext. [email protected]





















2011 WATERLINKS FORUM REPORT. Improving Performance of Water Operators Through Partnerships

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