©2011 Elsevier, Inc.

Heuristic Evaluation of MealpayPlus website

Ruidi TanRachel Vilceus

Anant PatilJunior Anthony

Xi LiKinberley SealsNiko Maresco

©2011 Elsevier, Inc.

Executive SummaryThis report provides detailed analysis of the heuristic evaluation testing used to evaluate the MealpayPlus website. The evaluation was performed using the heuristic evaluation method based on the heuristics provided by Jakob Nielsen. This method consists of evaluators comparing a predefined set of usability principles to an application or a website while attempting to complete a few representative system tasks. These rules are individually called “heuristics” and act as a lens for the evaluator.

For this project, 10 heuristics offered by Jakob Nilesen were used focusing on the core functionalities of the MealpayPlus: creating a user account, registering kids, adding money to the account, paying activity fees, viewing payment activity, and contacting customer support. The goal of this evaluation was to identify major usability flaws within the MealpayPlus interface through the application of these 10 heuristics:

1. Visibility of system status2. Match between system and the real world3. User control and freedom4. Consistency and standards5. Error prevention6. Recognition rather than recall7. Flexibility and efficiency of use8. Aesthetic and minimalist design9. Help users recognize, diagnose, and recover from errors10. Help and documentation

The usability problems found from this evaluation are clustered into # areas and are ranked according to their severity and ease with which the problem can be solved. The # most severe and easiest to fix problems are:

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©2011 Elsevier, Inc.

Site-wide navigation missingProblem: Site-wide navigation is missing and the only ways to leave this page are via the browser’s Back feature or the Cancel link (not displayed).

Severity: 3

Heuristic: 1, 4, 6, 10

Recommendation: Include the main navigation menu on all pages within the site.