2011 Corp Presentation Feb

8/3/2019 2011 Corp Presentation Feb

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A TOPSGRUP Presentation1


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Table of contents

November 26, 2008 has Changed the Face of Security in India

TOPSGRUP: Indias First MNC Security Group

Our Services Portfolio

10 Reasons Why You Should Partner with TOPSGRUP

You Can Trust TOPS

A TOPSGRUP Presentation

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November 26, 2008 has changed the face of security in India


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The threat is not going away

Terrorism is a global phenomenon with no epicenter that can be stamped out

26/11 proved that terrorists are increasingly attacking the nerve centers of an economy for maximum

impact

Terrorists are constantly changing , evolving, adapting and adjusting their modus operandi

So persistent and evolving terrorist threat will remain as a destabilizing force for the next generation

A TOPSGRUP Presentation4


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Post 26/11 changes..

The heightened feeling of vulnerability as terrorists search for new and vulnerable trophy targets,companies and business establishments are in their line of sight.

The 26/11 attack that struck Mumbai in November 2008, caused a n approximate loss of over USD 800

Mn. to the financial capital of India.

The economic consequences of such attacks go beyond impacting business continuity, profits et al. to

the extent of shaking the confidence of India Inc and so corporates are now bringing security into their

DNA.

The Indian security market is experiencing a transformation with customers now looking at security

with a different viewpoint, demanding professional high - end security surveys, training and

technology.

Security is no longer being viewed as an expenditure, but as a long term investment.


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Way forward in corporate security space

Being responsible for protecting people, property, and information is formidable challenge forcorporate and to stay on top of the latest issues, strategies, and technologies they need to look for a

security partner that can provide total security solutions to mitigate enterprise wide risk.

To respond to its own unique security needs it is often advantageous for a corporate to employ the

services of a third party security consultant as there is no single template that will suit the security

requirements of all organizations.


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We underwrite Your security

We understand youWe understand our customers and their business well,

we help assess their current and future risks correctly

and we deliver world-class security solutions to mitigate

financial, human and brand damage.

Your future drives our present

As committed security partners, we learn, we change and

we evolve hand in hand with our customers; with the

primary aim of providing committed, ethical, efficient

and innovative services that will secure our customers

tomorrow today!


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TOPSGRUP

Indias First MNC Security Group



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Undoubtedly Indias most respected security group

TOPSGRUP is a leading ISO 9001:2008certified, Total Security Solutions group

offering bespoke security and safety

solutions to over 8,000 customers in India,

Israel and the United Kingdom.

,

employees, TOPSGRUP offers a holistic

approach to mitigating enterprise continuityrisks across all corners of the world. This

employee strength does not include the

20,000 employees that will be added to our

base post the inorganic acquisition we plan

to close by end of this financial year.


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Wide spectrum of specialized verticals for Bespoke Security Solutions


ac war n egra on n orms

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Bespoke solutions befitting the security requirements of our customers

Vertical Services

Threats and Risk Assessment Crisis Management Business Continuity

Planning Audits Security Design

TrainingBasic Training Modules Bespoke Industry Specific Training Modules Counter Terrorism Training Modules Bomb Threat Training Modules and

Cor orate Trainin Modules

Manned Guarding Static Guarding Patrolling Services Quick Response Teams

Design and Implementation of Access Control Fire Systems CCTV

Electronic Security Retail Solutions and Building Management Systems Integrated

Turnstiles Project Management

Investigations

Background Checks Asset Location Insurance Claim Verification

International Investigations

General Investigations

Copyright andInte ectua Property Rig ts In ringement

Emergency Response Topsline 1252 - 9 Minutes Emergency Response Service TOPS Air Rescue


Close Protection &

Event Security Celebrity Protection Securing High Profile Events

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Board of Directors of TOPSGRUP

Dr. Diwan Rahul Nanda - Global Chairman

As the Global Chairman of TOPSGRUP, Indias most preferred security solutions brand and the first Indian MNC to acquire Great

Britains leading security company The Shield Guarding Company Limited, Dr. Diwan Rahul Nanda, is by far acknowledged as

the pioneer and the most prominent spokesperson of this burgeoning industry

Major R.C. Nanda (Retd.) Vice Chairman

Major Nanda founded TOPS in 1970 and pioneered the business of professional security in India. His investment in TOPS spans

39 years and his support and backing has ensured companys success

Ramesh Iyer Managing Director, India

Ramesh is responsible for the group's complete business operations in India. He has been tasked with the critical role to build &

',

Joginder Singh Director

. . , .over half a dozen scandals involving country's top politicians and is a proud recipient of two of the highest police medals

Lt. General R.K. Anand (Retd.) - Director


Lt. General Anand was commissioned in the elite Second Battalion of the Third Gorkha Rifles in June 1954 and retired as Director

General Infantry. He has been actively engaged as a consultant in the field of Industrial Security Management and a visitingfellow in Security studies at the Edith Cowan University, Perth (Australia)

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Board of Directors of TOPSGRUP

Rajeev Ghanate Director, Acquisitions

Rajeev Ghanate has played various vital roles at TOPSGRUP. He is primarily responsible for identifying and acquiring companies in

the security space in India and abroad

Amar Panghal Director, FinanceAmar's primary responsibility is managing financial risks, shareholder relations and helping fund the mega growth of the group

Prashant Purker Director (ICICI Ventures)

Prior to joining ICICI Venture, Prashant has over 21 years of experience in Global Markets. Prior to ICICI Venture, Prashants mostrecent job was with Nomura India and Lehman Brothers India as the Managing Director & Head Global Finance for India in the

Investment Banking Division

Utpal Sheth Director (RARE Eneterprises)

Mr. Sheth was former head of research at ASK Financial Consultants. His career spanned over companies like Insight AssetManagement, HRS Insight Financial Intermediaries and Enam before joining Rakesh Jhunjhunwala as CEO of RARE Enterprises

in 2003


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Key management Bandwidth of expertise from industry cross section

Niraj Bijlani Director, Guarding

Niraj heads TOPSGRUP core business of Guarding. Niraj has been a Topsman for 5years and counting. Logistics and security have

been a major part of Nirajs 18 of dynamic career in sales

Wajid Ansari President, Operations

Wajid brings with him over 21 years of experience in managing varied businesses. He heads operations of the Guarding Group

and has been a Topsman for 3 years and counting

Brig. M I Jaisinghani (Retd.) President, Business Support

One of the most trustworthy people in the organization, he drives Quality Management, Information Technology and HR and is

.

Nilendu Mitra Sr. Vice President, Consumer Business Group & MARCOM

, ,communications, lead generation and new products. He has been a Topsman for 2 years and counting

Rajesh Chhetri Sr. Vice President , Truman & Events


A Topsman for 18 years and counting, Rajesh heads TOPSGRUPs latest venture Truman. He is an industry expert in CloseProtection and Event Security

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Key management Bandwidth of expertise from industry cross section

M. Sashidharan Managing Director, West India

Sashi, as he is fondly called, is one of our oldest Topsmen. He is the head of operations of West India. He has numerous industry

innovations to his credit

Jitendra Jog Managing Director, South India (TOPS)

Jitendra heads TOPS operations in South India and has over 20 years of experience in operations and customer service in service

industry

Vishwanath V. Katti Managing Director, South India (Guardwell)

Recently awarded with the Security Leadership Award, has nearly 30 years of experience in the security industry. He heads the

Balaji Bramha Dy. Managing Director, North India

,

in charge of North India operations. He has been a Topsman for nearly 3 years and counting


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Current investors

enture

One of the largest and most successful private equity firms companies in India with funds

under management in excess of $2.0 billion; Subsidiary of ICICI Bank, the largest private

sector financial services group in India

ICICI Portfolio spread across sectors like information technology, pharmaceuticals,

biotechnology, media and retail, thereby delivering value consistently to its investors;

Experienced over 100 liquidity events

ndivision

Private Equity arm of Future Capital Holdings, promoted by Mr. Kishore Biyani, pioneer of

modern retail in India

$425 million Mauritius based fund (with strategic Investment of USD 100 mn by Goldman

Sachs proprietary arm) focused on consumption and consumption-related sectors in IndiaI suc as , e a, ecur y, n er a nmen , oo an everage, as on, ea care

and Education etc

Rakesh

Jhunjhunwal , .

being fundamentally strong

With an estimated net worth of $500 million, Mr. Jhunjhunwala has invested in top Indian

corporates like Tops Security Limited, Titan, Crisil, Matrix Labs, Nagarjuna Constructions,

Pantaloons, GE Shipping and BHEL


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TOPSGRUP companies

Total Security Solutions

Guarding Group

Manned Guarding Facility

trateg c o ut ons

Group

High end Consultancy

TOPS-SECUREGATE Consultancy

Tops Security Limited

Guardwell Detective Services

The Shield Guarding Company UK

Truman Consultancy Solutions

anagemen

Taylormade Outsourcing

Solutions

First Impression UK

Electronic

SecurityAdtech Systems

Emergency

Response Service

Topsline Life ResponseServices

Close Protection

Tops Security

Security Training

Topsgrup International

Security AcademyAir Ambulance

Service

Tops Air Rescue

Armoured Cash

Services

Tops Armoured Cash

Security

Event Security

Tops Security

Uniforms

Manufacturing

Threadsmith Outerwear

Investigations

Topsgrup Risk Intelligence


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Geographical spread Indias first MNC security group

Israel

TOPSGRUP is networked through 120

offices across India, Israel and the UK with

global head quarters in London


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TOPS Industry firsts -some prominent ones from the 21!

TOPSGRUP has always been a pioneer and has various industry firsts to its credit

Public Limited

Expanded into

Emergency

Response

Awarded

ISO 9001 :

2000

ISO 2001:2008

certification

Introduced

GOI-MoRD project

to train 30,000

Acquisition of the

Shield Guarding,

Uk

Guardwell

Detective Services

Company

Offered free-of-

cost GBP 24Kinsurance cover

ServiceStarted an

international

training /

residentialacademy

certification

Launched Air

Rescue

services

SecurePOST,

automated

attendance system

TOPS-Securegate an

Indo-Israel JV

security guards ec ys ems

1995 1999 2003 2004 2004 2005 2008 2009 2011

* TOPGRUP is the first Indian company to acquire an international security services company


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Growth is the only constant

Rapid ramp-up in financial scale and profitability expected in the next few years

Growth in Revenue Rapid Growth in EBITDA

28.00

37.10

25.00

30.00

35.00

40.00

2.10

3.50

2.50

3.00

3.50

4.00

8.40 8.40 9.10

.

5.00

10.00

15.00

20.00

0.70 0.70 0.70

1.40

0.50

1.00

1.50

2.00

All figures in Rs. All figures in Rs.

-

FY 08-09 FY 09-10 FY 10-11

P

FY 11-12

P

FY 12-13

P

FY 13-14

P

-

FY 08-09 FY 09-10 FY 10-11

P

FY 11-12

P

FY 12-13

P

FY 13-14

P


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TOPSGRUP compares favorably with its Indian and Global peers

Global and Indian Peers

Facilities To s ru Securitas AB G4S SIS ISS-SDB

Manned Guarding

Pan India presence

Electronic Security

Cash Management Services

Marine Patrolling Services

Emergency Response

Consulting and Intelligence

Facilities Mgmt Services


Source: Company websites

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Awards reflect our ability to constantly deliver smartly

2010 Brand Leadership Award at CMO Asia Awards for excellence Branding &

Marketing

2011. . . . ,

Mr. Vishwanath V. Katti was awarded the "Security Leadership Award

2009 The Shield Guarding Company (UK) wins 'Security Guarding Company of the Year

2009 Lifetime Achievement award for Major R.C. Nanda (Retd.) at the Global SecurityConference, New Delhi

2007 # The Best Manned Guarding Company # The Best Security Personality Award

# National Business Leadership award # Favorite Security Agency Award

2007Frost & Sullivan Business Leadership Award

Best Security Management at Indias leading exhibition at Pragati Maidan, New

Delhi at ISS&FE 20032003

Best Cash in Transit Company- Security Today Awards2006

2003One of the most prestigious awards, conferred upon TOPSGRUP at the time of

conference on Economic Development by IES

2001 Best Recognized Brand in Security Industry by A&M


1995Award conferred on TOPSGRUP towards excellence in productivity, quality,

innovation and management

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Our CSR initiatives driven by our employees

Going Green

Girls Education

Mass Eye Donation

Anti Tobacco Crusade

Blood Donation

Traffic Management

Save Environment


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Over 8,000 delighted customers in India & the United Kingdom


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Our Services Portfolio



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Manned Guarding

Thousands of our licensed security officers around the globe secure trillions of dollars worth of assets at

any point of time. Be it urban terrorism, social unrest, white collared crimes or labour concerns. Our years

of proven expertise combined with the ability to scale and deliver bespoke solutions has brought peace

and comfort of our customers.

Our global operational team comprises of handpicked law enforcement, defence and civilian professionals

who bring years of public and private domain experience to the table. Each security officer from the onset

undergoes rigorous pre-employment screening, selection and training processes conforming to strict

country / state specific training and vetting standard norms.


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Investigations

TOPSGRUP provides risk intelligence investigation services which help clients regain control of their

physical, intellectual property and corporate reputation. Matters like money

laundering, embezzlement, hidden assets, trade secrets, due diligence, hostile takeovers or hostile acts are

assessed and reviewed by TOPSGRUP investigative agencies in the world & have years of national &

international experience. Many of them are Certified International Investigators (USA) or Certified Private

Investigators (INDIA).

We are accredited members of various detective associations & bodies like the Council of International

Investigators (USA), World Association of Detectives Inc (USA) & Al India Private Detective Association

(INDIA).


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Cash Services

TOPSGRUP secures cash and bullion in transit for banks, ATM centers, financial institutions and the retail

industry through its Cash Management Services.

All the mobile units in the fleet are sophisticated and internationally designed, which includes bullet

resistant armored trucks, fire control equipment and the unique double door arrangements with

centralized locking mechanism, all owned and managed by TOPSGRUP.

TOPSGRUP has been providing cash management services to banks & financial institutions through state of

art armoured trucks deployed at several cities in India. The trucks have been equipped , for the first time

in India, with a global Positioning System (GPS) for continuous monitoring & control.


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System Integration

We understand that electronic security is a vital component of any acceptable security solution. Our

strategic tie ups with global technology leaders enable us to deliver world class technology solutions.

Buildings today demand a network based integrated facility management system-one that allows a

multitude of different intelligent devices to communicate and work together to optimize facility

operations.

TOPSGRUP has maintained its leading position in this dynamic industry by providing state-of-the-art

technology building management systems that allow clients to manage their buildings intelligently and

economically .


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Emergency Response

TOPSGRUP is the pioneer of Emergency Rsponse Service in India with the launch of TOPSINE 1252 & TOPS

AIR RESCUE.

TOPSLINE 1252- It has a well-equipped and trained crew and practices rescue and evacuation processes as

per international standards. The service and evacuation processes as per international standards. The

service has over 100 well equipped Life Brigades and Life Patrols. Each brigade is fully equipped with

emergency medical equipment like defoliators, heart-lung machines, ECG, ventilators, and more.


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Consultancy & Training

We prepare our customers to proactively anticipate potential security threats and develop tailor made

operational protocols and procedure to counter them based on real life experiences and proven expertise

in Home Land Security (HLS).Tops-Securegate, our Indo-Israel joint venture company provides todays

facility managers protocols, procedures, training , services and technology to enable a total enterprise risk

management to prepare for and respond instantly to any crisis.

We provide you with a comprehensive review of your enterprise security arrangement and devise a

strategy that enhances your existing security strategy.


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Facility Management

Our group company, Taylormade Facilities Management (India) Pvt. Ltd. provides Total Outsourcing

Solutions to corporate customers throughout India. Our core competency lies in locating the best place for

you, developing it and maintaining it efficiently.

We serve multiple industry sectors including government, manufacturing

industries, hospitality, technology, science, and retail and offer a comprehensive delivery system for

outsourcing services that allows organizations to pro-actively manage change within their facilities.


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10 Reasons Why You Should

Partner with TOPSGRUP



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Get TOPSGRUP on your side

Expertise and Industry leadership

The onl securit rou in India that can rovide ou holistic solutions b the wa of Total

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Security Solutions , a combination of manned guarding, investigations, cash management

services, executive protection, event security management, copyright protection, facility

mana ement, advanced trainin , securit audits, inte ration of securit e ui ment

amongst others

Nobody understands security in India like TOPS with 40 years of experience in providing

customized security solutions to businesses


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Industry specific specialization of services

Unlike other security companies our guarding group across the country is vertically split

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into 5 business verticals i.e. Prime Business (for Big Ticket, Corporate and

Embassies), Finance & Technology Business (for Finance & Insurance, IT, BPOs, KPOs, Call-

centers, ITES); Retail Business (for Malls, Hotels, Hospitals, Multiplexes, etc), Major

Business (for small and medium enterprises) and Residential and Infrastructure Business

These industry specific specialized business groups have been designed to provide focused

service and meet customer expectations from various segments

Each of the verticals is headed by a Country Head based out of Mumbai and Regional

/Sales Managers based locally for support and relationship management


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Structured operations & customer management

ISO 9001:2008 certified rocesses in the form of rocedures work instructions and formats

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to ensure seamless delivery of integrated security solutions


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Ethics & corporate governance

There is 100% com liance to minimum wa es & statutor obli ations and all a ments to

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our employees are made through bank transfers

All guards are issued ESIC Cards & are tied up with the local ESIC Hospitals

There is a double audit mechanism at branch and cor orate levels and there is a Cor orate

Governance & Ethics Committee in place to oversee ethics and corporate governance

issues


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Non -Unionized employees and licensed with PSARA 2005

TOPSGRUP is robabl the onl securit com an in India which is non-unionized and

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enjoys the advantage of motivated and committed Topsmen and Topswomen

TOPSGRUP is PSARA 2005 compliant


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Brand leadership and technology

We have been voted as the lar est Indian securit brand in the countr *source Advertisin

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& Marketing Magazine 2001) and have been credited with revolutionizing the security

industry in India

In India securit is s non mous with TOPSGRUP

In the technology front, our JD Edwards ERP solution Nucleus, enables us to provide timely

MIS and effectively control our operations across the country


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Customer centric

Ever customer of ours in India has our total commitment and we have health customer

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retention of over 98% to prove it.

We have 24 x 7 assistance to respond to any vulnerabilities/breach in any of your facilities.

Our 24 x 7 an India control rooms and mobile

operatives are always accessible in any emergency situations

You will get the value-added benefit of our fidelity and professional indemnity cover of up

to INR 50 million absolutely free. Which means that all your facilities & properties under our

protection, will be automatically insured by us against thefts, pilferages and losses during

the pendency of our contract

We offer centralized MIS with all the relevant information on pan-India units for better

control, review & management


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24 X 7 accessibility and 100 % Quality assurance

A 24 X 7 365 da s Command and Control Centre that can be

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reached on a National Toll Free Number 1-800-2255-87

TOPSGRUP is one of the most accessible and customer

friendl service rovider ou will ever encounter. Members

of the top and middle management are accessible 24X7,365

days of the year via email or hand phones

You can always be assured of 100% quality service offering

throughout the tenure of the contract at all your facilities

TOPSGRUP is the first security group in South East Asia, to

achieve the coveted ISO 9001:2008 certification from

Bureau Veritas


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Stringent selection process and customized training for all frontline staff

We follow a strin ent selection rocess with back round checks fin er rintin and olice

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verification so that the very best secure your business

TOPSGRUP provides regular customized training (basic & refresher training) to ensure up-

radation of skill-sets of its frontline staff

There is a 3 Tier Training Program consisting of

Basic Guarding Training

Industry specific Training

Site specific Training

There is a comprehensive On-the-Job (OJT) Training calendar being enforced across all units

Trainers are trained & certified by TOPSGRUP International Security

Academy Pvt. Ltd. (TISA) a benchmark in security training


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Value additions

Re ular Securit Audits

10 President Operations

Assistant Vice President O eration

Escalation Matrix

Corporat

Manage & test security systems installed

and liaison with vendors for

maintenance, re airs & AMCs

General Manager Operations

-

e/Operations

Escalation Matrix will be provided to you

with all contact details for speedy

redressal of issues if any

Corporate Manager - Customer

Relations

CustomerRe

You will have regular interaction with

corporate Customer Care Department as

part of the customer satisfaction study

Dy. Corporate Manager - Customer

Relations

lations

process

You will be a part of our customer loyalty

program with regular seminars and

Regional Heads / Directors

Branch Heads

Zone/Regi

BranchOpera


Security Evenings Regional Managers - CustomerRelations

n

/

tions

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You dont partner with TOPSGRUP just because it delivers world class security but because it is a

completely ethical and transparent organization accessible 24 X 7


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Future Footprints of

TOPSGRUP



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Future global landscape


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Summary You can trust TOPS

The nucleus of our corporate culture is built around

shared values of responsibility, ownership and

intrapreneurship. Every employee is an owner and

this intrapreneurial culture is what leads us as an

organisation to go that extra mile and deliver worldclass security solutions with a smile.

Our customers trust us with their future and their

businesses. It is this culture of trust and

ownershi which differentiates us from the rest and

helps foster long mutually beneficial partnerships that

we enjoy with all our customers around the world.


Dr. Diwan Rahul Nanda

Global Chairman TOPSGRUP48


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Noteworthy Achievements

Committed toCommitted to Securing Your TomorrowSecuring Your Tomorrow TTodayoday

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