2011 Annual Report to the Community

City of Fayetteville, North Carolina, USA | www.cityoffayetteville.org

City of Fayetteville 2011 | Annual Report to the CommunityCity of Fayetteville 2011 | Annual Report to the Community

Senior Management Team

Vision, Mission, and Core Values

Dale Iman, City Manager

Karen McDonald, City Attorney

Doug Hewett, Assistant City Manager

Tom Bergamine, Police Chief

Dwayne Campbell, Chief Information Officer

Jerry Dietzen, Environmental Services Director

John Kuhls, Human Resource Development Director

Michael Gibson, Parks & Recreation Director

Craig Hampton, Special Projects Director

Randy Hume, Transit Director

Lisa Smith, Chief Financial Officer

Ron McElrath, Human Relations Director

Victor Sharpe, Community Development Director

Scott Shuford, Development Services Director

Russell Thompson, Engineering & Infrastructure Director

Brad Whited, Regional Airport Director

Benjamin Major, Fire Chief

T H E O R G A N I Z A T I O N

VISION2025

MISSION

CORE VALUESR.E.S.P.E.C.T.

The City of Fayetteville is a great place to live with a choice of desirable neighborhoods, leisure opportunities for all, and beauty by design.

Our City has a vibrant downtown, vibrant major corridors, the Cape Fear River to enjoy, and a strong local economy.

Our City is a partnership of citizens with a diverse culture and rich heritage, this creates a sustainable community.

The City government provides services that make Fayetteville a better place for all.

The City has well-designed and well-maintained infrastructure and facilities.

The City engages our citizens and is recognized as a state and regional leader.

Government –

Service Delivery

Greater Tax BaseDiversity – StrongLocal Economy

Growing City, Livable

Neighborhoods – A Great Place to Live

More AttractiveCity – Clean and

Beautiful

Greater Community Unity – Pridein Fayetteville

Revitalized Downtown – A Community

Focal Point

GOALS2015

• •

•

•

•

• •

We, the Mayor, City Council, managers, supervisors, and employees SERVE with: Responsibility, Ethics, Stewardship, Professionalism, Entrepreneurial Spirit, Commitment, and Teamwork to safeguard and enhance the public trust in City government.

City Goals 2015

Cover photo: Aerial photo of North Carolina Veterans Park in downtown Fayetteville, NCThis report was prepared by the City of Fayetteville Corporate Communications department

The City government is financially sound and provides a full range of quality municipal services that

are valued by our customers and delivered by a dedicated workforce in a cost-effective manner.

Kristoff Bauer, Assistant City Manager

City of Fayetteville 2011 | Annual Report to the Community3

C I T Y P R O F I L E

DemographicsSettled

Estimated Population

Median Age

Median Household Income

Median Value of Owner Occupied Housing Unit

Employment Status

In Labor Force 67.4% [2]

In Armed Forces 14.5% [2]

Government Workers 27.4% [2]

City Unemployment Rate 9.4% [3]

State Unemployment Rate 9.5% [3]

1. State Demographers Certified Estimate, 2011

2. U.S. Census Bureau, 2006-2010 American Community Survey

3. Employment Security Commission, Labor Market Data, November 2011

One of the most diverse cities in the United States of America, Fayetteville

has many awards to its credit and activities for citizens. Fayetteville has won

three All-America City awards and honors for the City song "My Hometown

Fayetteville" and City television show "Kaleidoscope." Fayetteville also has

numerous historic sites, seven museums, three colleges and universities,

multiple entertainment venues, a historic downtown, and award-winning

golf courses. Proximity to Fort Bragg and Pope Army Airfield contributes

greatly to the City’s economy and diversity. Immaculate parks and lively

recreation centers offer citizens the chance to experience the outdoors

or work on their jump shot. Plus, if you're looking to travel, Fayetteville

Regional Airport and Interstate-95 give city residents many destination

options, allowing you to drive or fly to the largest cities on the east coast

in a matter of hours. Fayetteville is conveniently located within a two-hour

drive from the beach and is only a four-hour drive to the mountains. Its

central location affords citizens opportunities for daytrips to the coast and

weekend getaways to the Blue Ridge mountains.

City of Fayetteville’s Major Employers

Cumberland County Schools6,782

U.S. Dept. of Defense (Civil Service, Nonappropriated and Contracts)5,958

Cape Fear Valley Health System4,850

Walmart 3,448

Goodyear Tire and Rubber Co. 2,650

Cumberland County 2,486

City of Fayetteville 1,967

FTCC 1,400

State of North Carolina 1,193

Veterans Administration 1,013

Number of City Employees

Economic & Physical Development 1.3%

Support Positions 7.4%

Parks & Recreation 8.4%

Environmental Protection 10.3%

Transportation 12.3%

Public Safety 60.3%

The largest percentage of City employees work for the Police and

Fire departments, followed by Transportation, Environmental Protection,

and Parks & Recreation. Each of these categories, which include police

and fire protection, transit, airport, solid waste and recycling, stormwater,

and parks and recreation, involves citizen services that directly impact the

quality of life in Fayetteville.

This chart shows the top 10 employers in the City of Fayetteville. It is clear

that the Department of Defense has a huge impact on Fayetteville’s

economy, however the illustrated number does not indicate the number

of citizens who are employed by the Armed Forces, which is 22,135,

according to the U.S. Census Bureau 2006-2010 American Community

Survey. Walmart’s illustrated number includes area retail locations, as well

as the Walmart Distribution Center located within city limits.

Source: City of Fayetteville Comprehensive Annual Financial Report 2010

208,291 [1]

29.8 [2]

$43,284 [2]

$116,000 [2]

1762

DSe

Es

M

M

M

E

InOne of the most diverse cities in the United States of America, Fayetteville

has many awards to its credit and activities for citizens Fayetteville has won

[1]

1. Number includes Public Works Commission (PWC) employees.

Public safety makes up a large chunk of the City’s expenditures,

because it is a crucial quality of life service. As of July 11, 2011, the

Police department was at 100% strength. Other appropriations and

support staff are the second and third highest expenditures by

service. Parks and recreation and transportation services are also

well represented in fiscal 2011 expenditures.

City of Fayetteville 2011 | Annual Report to the Community 4

F I N A N C I A L S U M M A R Y

Parks & Recreation 9.2%

Other Appropriations 14.9%

Environmental Protection 6.7%

Economic & Physical Development 1.5%

Support Staff 9.3%

Transportation 7.9 %

Public Safety 50.5%

FY2011 Expenditures by ServiceFY2011 Revenues Ad Valorem Taxes 43.7%

Transfers 7.8%

Other Taxes 1.8%

Functional Revenues 4%

Fund Balance 2.2%

Intergovernmental 38.4%

The largest contributor to fiscal 2011 revenues was ad valorem taxes,

or property taxes. Intergovernmental revenues include funding from

federal, state, and local governments, to include Cumberland County

and the Public Works Commission.

FY2011 Revenues vs. Expenditures

0

$180,000,000

$90,000,000

Rev

enue

s$1

73,9

17,3

57

Exp

endi

ture

s$1

73,9

17,3

57

The City of Fayetteville is required to adopt an annual balanced budget.

The City has a long history of providing an exemplary level of service

to its citizens while operating within its means.

Personnel 60.9%

Other Charges 11.6%

Capital 3.8%

Professional/Contract Services 8.9%

Operating 14.8%

FY2011 Expenditures by Object

The most important resource in providing services is personnel.

Operating expenditures, other charges, and professional/contract

services follow personnel in percentage of expenditures.

Certificate for Excellence in Financial Reporting In 2011, the City’s Finance department received the Certificate of Achievement for Excellence in Financial Reporting for its Comprehensive Annual Financial Report (CAFR) for the fifth year in a row. The Certificate of Achievement is the highest form of recognition in the area of governmental accounting and financial reporting, and its attainment represents a substantial accomplishment by a government and its management.

The award is bestowed by the Government Finance Officers Association of the United States and Canada. The Government Finance Officers Association is a nonprofit professional association serving approximately 17,500 government finance professionals with offices in Chicago and Washington, D.C. The CAFR was judged by an impartial panel to meet the high standards of the program, including demonstrating a constructive “spirit of full disclosure” to clearly communicate its financial story and motivate potential users and user groups to read the CAFR.

The City of Fayetteville’s Finance department has developed a proven reputation for a high aptitude in solid financial reporting. However, being recognized for the most recent CAFR is particularly significant as it is a 200-page financial report and was, for the first time, prepared completely in-house by the staff of the Finance department.

Other Revenues 2.1%


D I S A S T E R R E S P O N S E

Disaster Preparedness Aids Tornado Recovery EffortsThe spirit of the All-America City of Fayetteville was tested, and its staff

members’ character, hard work, and resiliency were never more evident

than on April 16, 2011, when a Category EF-3 tornado tore through

Fayetteville and Cumberland County. The disaster devastated over

1,200 homes and businesses throughout the community, primarily in the

Yadkin and Reilly Road and Andrews Road and Ramsey Street areas in

northern Fayetteville.

Touchdown occurred at approximately 3:45 p.m. and the first call for

emergency services through the City’s Communications Center came in

at 3:49 p.m. The City’s Public Safety officials responded in force to assist

the citizens of the community impacted by the storm. The County’s

Emergency Operations Center (EOC) was operational and in contact with

the Fayetteville Fire and Emergency Management department beginning

at 10 a.m. on April 16.

As the response and recovery efforts progressed, the major departments

within the City of Fayetteville took action to provide services to the citizens

of the community. Requests for mutual aid, state, and federal assistance

were coordinated in order to protect and provide for the health and

welfare of the Fayetteville community. Search and rescue operations

were initiated, routes of egress were cleared, and storm debris was

removed from public property.

The Fayetteville Police department setup command posts just outside of

affected areas to help assist homeowners and tenants, and to restore safety

and order. Transit buses assisted with transporting citizens to shelters and

collection points. City trucks removed downed trees and other debris from

streets in just over 24 hours time, to make the streets passable. The City’s

debris contractor, who was selected in 2008 for deployment in the event

of a natural disaster, was contacted and brought in for cleanup.

the Fayetteville Fire and Emergency Management department beginning

at 10 a.m. on April 16.

As the response and recovery efforts progressed, the major departments

within the City of Fayetteville took action to provide services to the citizens

ss ry

d, and its staff

r more evident

e through

ated over

y, primarily in the

treet areas in

e first call for

Center came in

force to assist

e County’s

d i i h

Public information personnel staffed the joint City and County EOC to

setup press conferences, write media releases, and distribute flyers to

affected areas. Various shelters were setup at recreation centers and

churches and many organizations, facilitated by the American Red Cross,

pitched in to help citizens in the community. Arrangements were made for

the delivery of water and ice to the impacted areas. Gov. Beverly Purdue

and other elected officials toured the affected areas to assess damage.

A disposal site was selected at Ben Martin Elementary School, which was

ravaged by the storm, for vegetation dropoff and mulching. The City’s

Human Resource Development department coordinated efforts to check

on City employees and their families.

The overall response and recovery efforts of the City of Fayetteville and

Cumberland County were successful. Much credit for the immediate

successes of departments can be attributed to internal preparedness and

training. Following the tornado, an after-action review was held, in which

successes and areas for improvement were identified. After a quick

response to the storm, the City received praise from the local media and

citizens for being ready to answer the call of a community in distress.

Fayetteville Named All-America City

A L L - A M E R I C A C I T Y

The City’s submission also highlighted how leaders quickly moved to

consolidate the community’s economic development efforts in a concerted

effort to leverage the economic engine of the military presence. Fayetteville

has seen explosive growth in the local economy. Average income rose by

4.7 percent in 2010, the second highest increase in the nation. Soaring

from 80th to 18th in three years, Fayetteville was cited in the 2010

Milken Institute’s “Best Performing Cities Index,” which measures

economic strength.

Additionally, the City focused on how the community has

embraced the Reading Rocks! program to benefit Fayetteville’s

youth. Reading Rocks! is one of the largest events in

Cumberland County, with a walkathon that has raised more

than $800,000 over five years to support purchases of

books and e-books for more than 52,000 students in

Cumberland County schools.

In Kansas City, before a national panel of judges,

Fayetteville’s presentation focused on its strong

economy and housing market, how the

community has supported increased literacy

through the Cumberland County Schools’

Reading Rocks! program, and how the City has

developed solid ties with the military.

Also discussed was how Fayetteville has

responded to changes resulting from

BRAC.

Delegation members held up

prop dollar signs and gave

several examples of large

investments in the

community.

“Cha-ching!”

After a spirited, patriotic presentation that featured

marching, singing soldiers from the 82nd Airborne

All-American Chorus, the City of Fayetteville was selected

on June 17, 2011 in Kansas City, Mo. as an All-America City

Award winner by the National Civic League for the third

time in its history. A delegation of approximately 60

people, including local officials and children, described to

a panel how Fayetteville has shed its former “Fayettenam”

image and become a cleaner, thriving community with

a strong economy. Also a winner in 1985 and 2001,

Fayetteville was one of 26 finalists in 2011.

The All-America City competition recognizes civic activists

and community problem-solvers. To be selected as a

finalist, the City completed an application that displayed

civic engagement and collaboration, a community-wide

effort for inclusiveness, and creative leveraging of

resources to complete projects that have had a dramatic

impact in the community. Specifically, the application

highlighted how Greater Fayetteville Futures, a

community-wide initiative, brought together hundreds of

Fayetteville’s citizens and transformed the community’s

vision into innovative projects. Through the effort,

committed volunteers collaboratively planned and rallied

together, moving Fayetteville forward.

The City’s application also focused on how it has improved

its image and embraced the military, and how proud it is to

be home to the world’s most elite military force at Ft. Bragg.

The application also discussed how the city has been

energized by Base Realignment and Closure (BRAC)

decisions that have brought FORSCOM and USARC, more

residents to the region, and community initiatives,

including: The Army’s Army, “America’s First Military

Sanctuary Community,” 31 Day Salute program, and the

Society of Patriots.


The 82nd Airborne All-American Chorus began the presentation by

marching and singing “All the Way Fayetteville,” to which panel

members and competing delegations gave a standing ovation.

Following questions from the panel, the chorus marched and sang

again.

The City also won the All-America City video competition. Fayetteville’s

video, “From “Fayette-nam” to “Fayette-now,” illustrates how far

Fayetteville has come since the 1970s. The video shows what Hay

Street was once like, filled with strip clubs and dilapidated buildings.

That was “Fayette-nam.” Today, “Fayette-now” has a new face with a

revitalized downtown, new restaurants, the Airborne & Special

Operations Museum, North Carolina Veterans Park, and other museums

and downtown residential options.


V E T E R A N S P A R K

NC Veterans Park Opens with Heroes’ Welcome

V E T E R A N S P A R K

NC Veterans Park Opens with Heroes’ Welcome

From the soils of North Carolina, you left your families and homes with purpose to serve your

country. The people of North Carolina honor your service and welcome you home.

- NCVP Storyline

A Dream Fulfilled The North Carolina Veterans Park (NCVP) was made possible by a $13.7

million appropriation from the North Carolina State Legislature. The park

was first suggested by the N.C. General Assembly over a decade ago.

Former N.C. Sen. Tony Rand championed efforts for the park by sponsoring

a bill for park funding, which was approved in July 2008.

Ground was broken for the park in February 2010. The connector walk

between the Airborne & Special Operations Museum (ASOM) and the

NCVP Visitors Center was the first construction project related to

the park to be completed.

LeChase Construction was hired as the contractor and worked diligently

with talented craftsmen to ready the park for its July 4, 2011 opening.

Thousands of spectators attended the opening ceremony and ribbon

cutting.

Dedication Ceremony The park’s story line was in full, patriotic display when the park opened

July 4, 2011 in Fayetteville. The NCVP is the first state park in the country

that honors all military veterans past, present, and future. NCVP tells the

story of a veterans’ journey before, during, and after service.

Each military branch was represented in the dedication ceremony, which

featured numerous officials and veterans organizations. Fayetteville Mayor

Tony Chavonne and Gov. Bev Perdue provided remarks. A ribbon cutting

was held following the ceremony. Once the ribbon was cut, visitors listened

to the 82nd Airborne Division’s All-American Chorus perform in the park’s

amphitheater. Additionally, visitors enjoyed the beautiful venue, which

incorporates many natural and architectural elements that represent the

state. Symbolic features pay homage to the veterans from all 100 counties

of North Carolina and represent the citizens who have supported them.


The 3,500 square foot Visitors Center anchors the park and includes a

Service Ribbon Wall, representing every service medal awarded since the

Civil War, as well as a chandelier made from 33,500 dog tags (service

member identification tags). There is also an interactive globe that allows

visitors to pinpoint a location and learn about the heroic North Carolina

military-connected events that happened there.

Community Plaza The Community Plaza represents “life before service” and features the Oath

of Service Wall with 100 bronze castings of veterans’ hands, one from each

North Carolina county. Another highlight of the Community Plaza is the

Community Columns, each adorned with the names of two North Carolina

counties and hand castings of four civilians from each county, representing

those who have supported veterans.

Service Plaza The Service Plaza represents “life during service.” The Patriot Wall includes a

moving water wall to depict the action and excitement of a military career.

The central part of the Patriot Wall is the Reflection Wall, constructed of

reflective stainless steel that mirrors the images of visitors. The Pride and

Purpose Tower is a steel and granite tower rising from a pool of water. The

tower features special effects lighting and a light cannon to mark special

occasions or welcome home troops.

About Parks & Recreation Parks & Recreation staff maintains approximately 130 facilities in

Fayetteville and Cumberland County. The staff mows rights-of-way

and 45 to 50 acres of City/County owned lots, as well as provides

landscaping services at numerous parks and recreation centers.

For more information, visit www.fcpr.us.

Reflection Garden The Reflection Garden is symbolic of “life after service.” It gives visitors and

veterans an opportunity for quiet reflection.

Camaraderie Plaza and Community Lawn Also important to the park’s story are two gathering places that invite

visitors to come together and acknowledge veterans. Camaraderie Plaza is

an amphitheater that allows the community to welcome home and

celebrate veterans. The Community Lawn is a large garden space for casual

relaxation and formal ceremonies or planned events.

Visual Art Pieces

The 3,500 square foot Visitors Center anchors the park and includes a

Service Ribbon Wall, representing every service medal awarded since th

Civil War, as well as a chandelier made from 33,50

he

RTh

ve

CCA

vi

an

ce

re

ractive globe that allow

e heroic North Carolina

vice” and features the O

ans’ hands, one from ea

Community Plaza is the

mes of two North Caro

each county, represent

About Parks & Recreation

ws

a

Oath

ach

e

olina

ting

Visual Art Pieces

00 dog tags (service

The artwork of the NCVP includes two art pieces made by veterans.

Seven art pieces constructed from decommissioned military materials are

displayed in the Artifacts Gallery. The pieces symbolize commitment,

courage, dedication, heroism, sacrifice, service, and honor.

While the NCVP’s visitor’s center is open Tuesday through Saturday, 10 a.m.

until 5 p.m., and on Sunday, from noon until 5 p.m., the park’s outdoor

exhibits are always accessible. Admission is free.

For more information, visit www.ncveteranspark.org.

Visitors Center

those who have supported veterans.

Service Plaza

Th

Se

di

co

W

un

ex

FoFo


Construction GrowthStrong Economy, Strong Growth The City of Fayetteville reaped the benefits of having a strong economy

during lean times in 2011. The previous year, 2010, saw the highest

revenue from construction fees and total construction valuation since

2006, but figures for 2011 surpassed 2010 total valuation and revenue.

The City of Fayetteville experienced a healthy increase in construction

growth for the year. The total valuation of newly constructed property in

2011 was $353,937,603. The value of construction is based on a square foot

cost formula by construction type.

The City’s construction numbers are an illustration of the City’s success.

Not only has Fayetteville’s construction total valuation increased by more

than 50% since 2009, it has done so during a national recession.

Yearly Value of Construction

The completion of the new parking deck on Franklin Street has been

eagerly anticipated by businesses and consumers alike. The construction

of the parking deck is a proactive approach to the growth of downtown.

The 298-space parking deck is attached to the Robert C. Williams Business

Center and features two electric car charging stations. Citizens will have

to pay during business hours to use the deck, but spaces are free after

5 p.m. and on weekends. The project is a partnership of the City,

Cumberland County, and Public Works Commission.

A G R O W I N G C I T Y

Rebuilding West Russell Street After months of hard work and attention to detail, a newly resurfaced and

repaved West Russell Street in downtown Fayetteville had a ribbon cutting

and grand re-introduction on Friday, Aug. 26.

Structurally, it is a brand new street and the partnership between the NC

Department of Transportation, the City, and PWC has provided citizens with

a better means of travel. Utilities were moved underground by PWC and the

City installed brick paver sidewalks and decorative street lighting to improve

the aesthetics of the corridor.

Downtown Code Enforcement In downtown Fayetteville, more compliance has been achieved. Code

Enforcement staff has received high praise from the Historic Resources

Commission for their work downtown.

Downtown is the symbolic “face” of any city, intended as a gathering place

for residents and visitors. Downtown Fayetteville is experiencing dynamic

changes, with exciting new residential developments and revitalized

businesses.

Franklin Street Parking Deck One of the most important construction projects of 2011 was the building

of the Franklin Street Parking Deck, which is set to open in downtown

Fayetteville in early 2012. The City has worked diligently toward further

increasing available parking in the downtown area.economy

hest

on since

evenue.

truction

property in

a square foot

success.

ed by more

nn.

The completion of the new parking deck on Franklin Street has been T

eagerly anticipated by businesses and consumers alike. The construction e

of the parking deck is a proactive approach to the growth of downtown. o

The 298-space parking deck is attached to the Robert C. Williams BusinessT

Center and features two electric car charging stations. Citizens will have C

d b h h d k b f f

increasing available parking in the downtown area.

2009 2010 2011

$177,148,176

$265,782,129

$353,937,603

9

ere

ana

StS

DD

a a

C

th

DIn

En

Co

D

fo

ch

b

2009 2010 2011


(VOC) paints and supplies.

Sustainability Plan.

Removal of Dilapidated Structures

201120102009

9,7049,476

5,258

0

2,000

4,000

6,000

8,000

10,000

Code Enforcement Violations

Code EnforcementCode enforcement efforts go a long way in providing a safe, attractive city

in which people can live and companies can do business. The staff’s

commitment to improving the City’s appearance is evidenced by the

dramatic increase in the past few years of the number of code

enforcement violations.

Jumping from 5,258 citywide violations in 2009, to 9,476 in 2010, and

9,704 in 2011, the code enforcement staff has done a tremendous job

of holding owners accountable, and therefore promoting the safety of

citizens. Code enforcement aims to address issues early-on, while problems

are less expensive to fix, helping residents to avoid more costly issues

further down the road and instilling pride in the community.

Redevelopment Efforts The City contracts with the Fayetteville-Cumberland County Chamber

of Commerce, who, in 2011, drafted a plan of action for redeveloping

Murchison Road and marketing the HOPE VI business park on Gillespie

Street. The business park is a $1 million investment that is part of the

HOPE VI public housing project in the Old Wilmington Road area.

Murchison Road is a crucial gateway to the City as it will soon be the

primary access point for civilians from north Fayetteville, due to the closing

of Bragg Boulevard for military traffic. Fayetteville State University, which is

operated by the University of North Carolina system and plays a significant

role in developing the city and region’s workforce, is a hub of activity on

Murchison Road.

The City has already been effective in the corridor development of Ramsey

Street, with the addition of new medians to improve safety and aesthetics.

Landscaping and new sidewalks are also part of the Ramsey Street

corridor development project.

RezoningIn another City development project, requests for zoning changes around

Cape Fear Valley Medical Center, which were deferred prior to adoption

of a hospital area land use plan, are being processed under the plan and

overlay development standards. The approved plan guides decisions for

future development and redevelopment.

The requested zoning changes around the hospital must also comply with

a newly adopted Development Code, which is Chapter 30 of the City’s

ordinances. While the adoption of the Development Code was a long and

difficult process, the long term effect of the code is a necessary growing

pain for a growing city, which will provide long term benefits.

are less expensive to fix, helping residents to avoid more costly issues

further down the road and instilling pride in the community.

Also pertinent to future development is the stance the City has taken on

reducing dilapidated structures, which are often a drain on public resources,

and a deterrent for investors. As of Dec. 15, 2011, the City had 16 properties

demolished by City Council action, seven demolished through the

Community Development Acquisition and Demolition Program, and 16

demolished by property owners.

(VOC) paints and supplies.


Removal of Dilapidated Structures

AlAlssAA oo peperrttinineenntt ttoo ffututurureeffff dedevveleloopmpmeenntt isis tthhee ststaancncee ththee CCiityty hhaayy ss ttaakekenn o onn

redue cing dilapidated structures, which are ofteff n a drain on public resources,

nd a deterrent for investors. As of an Dec. 15, 2011, the City hay d 16 properties

A C O N N E C T E D C I T Y


Yearly FAST Ridership

0

500,000

1,000,000

1,500,000

2,000,000

1,558,466

1,294,778

1,079,3411,013,269

2011201020092008

The City of Fayetteville made considerable efforts in 2011 to better

connect with its citizens on a variety of levels.

Connections Made

The Fayetteville Area System of Transit (FAST) implemented evening bus

service improvements on routes 5, 8, and 15. FAST operates 12 bus routes

and a paratransit system for the handicapped. FAST utilizes 17 buses and

10 paratransit vehicles daily. Thanks to implementing improvements that

are outlined in the system’s Transit Development Plan, FAST has increased

ridership by 53.8% since 2008. Ridership in 2011 topped 1.5 million.

FAST Improvements

Mall Transfer CenterIn 2011, FAST and Cross Creek Mall partnered to provide customers an

improved, safer transfer center. Cross Creek Mall’s partnership with FAST

represents a unique public-private venture that benefits a large number

of citizens. As part of a three-phase project, which Cross Creek Mall is

undergoing to improve vehicular traffic, congestion, pedestrian safety,

and customer experience, the transfer center was paid for in full by

Cross Creek Mall.

Four buses visiting Cross Creek Mall every hour between 5:30 a.m.

and 10:20 p.m., for a total of 17 times a day, presented a challenge for

customers entering the Food Court. The transfer center has improved

overall customer experience and pedestrian safety.

The project included removing asphalt, installing concrete bus pads and

curbs, and painting crosswalks. The transfer center is comprised of four

Americans With Disabilities Act (ADA) accessible bus shelters with four

benches.

Sidewalk AdditionsSidewalk was added or worked on along Ramsey Street, Reilly Road,

near Lake Rim Elementary School, Cliffdale Road, Murchison Road, Russell

Street, Lake Valley Drive, and Walter Reed Road. Staff also completed a

sidewalk inventory to track projects. Sidewalks help with handicap

accessibility; better connect residents to FAST service, shopping centers,

places of work, places of worship, and healthcare facilities; and provide

more opportunities for exercise.

Bikeway and Pedestrian Connectivity

The City Council approved the Fayetteville Area Metropolitan Planning

Organization (FAMPO) bikeway and pedestrian connectivity plan.

Blount’s Creek TrailBlount’s Creek Trail is a part of the HOPE VI redevelopment project and, in

2011, a portion was completed to run from the intersection of Vanstory

and Cool Spring streets to Campbell Avenue. The trail is paved with

pervious concrete and features lights along its path, which is currently 1/4

mile long. A gazebo sits near the trail's parking lot on Vanstory Street. The

trail is about a block away from the Fayetteville Community Garden and

will eventually extend toward Russell Street.

d

at

sed

y p j p p

accessibility; better connect residents to FAST service, shopping centers,

places of work, places of worship, and healthcare facilities; and provide

more opportunities for exercise.

Bikeway and Pedestrian B Connectivity

The City Council approved the Fayetteville Area Metropolitan Planning T

Organization (FAMPO) bikeway and pedestrian connectivity plan. O

Blount’s Creek TrailBlount’s Creek Trail is a part of the HOPE VI redevelopment project and, inB

011, a portion was completed to run from the intersection of Vanstory 2


River Trail Phase II, III, and Linear ParkCity staff and a contracted

structural engineer worked on

the design of the second phase

of the Cape Fear River Trail. The

second phase will eventually link

to Cross Creek Linear Park, which

this year had work completed

along Cool Spring Street, near

the cemetery on Lamon Street,

and near the Parks & Recreation

maintenance building. Work

that was completed on Linear

Park in 2011 was a part of phases

3a and 3b, which will tie into the

previously completed phase 4

in 2012. Once the connection is

complete, citizens will have the

oppourtunity to walk along a

scenic route all the way to the

Riverside Dog Park, located at

555 N. Eastern Blvd. The River Trail currently runs from the Jordan Soccer

Complex to Clark Park.

Social NetworkingThe City launched Facebook and Twitter social media

pages to better inform citizens of everything from road

closings to event reminders, while also posting media

releases, videos, photos, job postings, and other

breaking news. Information is posted here first, so for

those who like to know first, this is the perfect platform

for them to stay informed.

Parks & Recreation Text UpdatesIn 2011, Fayetteville-Cumberland Parks & Recreation began offering a free

text service to notify citizens of rainouts or other important alerts. The text

service is free and easy to use. To sign up, residents can text FCPRD to

84483 (for senior citizen’s information, text Senior to 84483; for Tokay

Senior Fitness Center, text Tokay to 84483; for Gilmore Therapeutic

Recreation Center, text Gilmore to 84483).

City Council Meetings on YouTubeCity Council meetings air live on Time Warner Cable Channel 7 at 7 p.m.

on the second and fourth Mondays of the month, and for playback the

following Wednesday at 10 p.m. Toward increasing accessibility for all

citizens, recordings of Council meetings are now available for view on

the City’s website via YouTube (available for view on Internet enabled

televisions, home computers, and mobile devices). Citizens may access

archived meetings online by logging onto www.cityoffayetteville.org

and clicking on the City Council Meetings link on the left hand side of

the page.

12

el 7 at 7 p.m.

layback the

bility for all

or view on

et enabled

may access

teville.org

nd side of

911 Call Center ConsolidationThe City and County continued to work toward their goal of consolidating

each organization’s 911 call center to increase effectiveness in handling

emergency calls for service. In 2011, the City’s Communication Center

went operational utilizing Emergency Medical Dispatch, which was the

final module of three dispatch certifications (the previous two were

Emergency Police Dispatch and Emergency Fire Dispatch). “CAD to CAD,”

a project which connected the City’s and the County’s Computer Aided

Dispatch systems, was successful and has proven to be an effective

resource in streamlining the transfer of calls to the County’s 911 call center.

County and City Information Technology departments are meeting to

discuss the next phase of consolidation, which is the sharing of one CAD

system. The ultimate goal of the collaborative consolidation is to further

reduce response times.

Big Belly Solar Compactors


Car Charging Stations

Lighting Retrofits

Making Fayetteville a Sustainable City

Multifamily RecyclingThe City’s Multifamily Recycling Ordinance was

enacted in August 2011. The Environmental

Services department met with recycling

haulers and property managers of multifamily

units and placed information on the City website to help people to be

informed and prepared. The ordinance pertains to housing areas that

have more than seven units and includes apartments, condominiums,

town homes, and mobile home parks. Overall, in fiscal year 2011, the City

collected 8,730 tons of recyclable materials. Recycling service was added

on City holidays. The City partnered with Fayetteville Beautiful and

Sustainable Sandhills for the first ever electronic waste drive, and rain

barrel and compost bin sale, collecting 28,000 pounds of electronics.

Big Belly Solar Compactorrsrs

g Retrofits

The City of Fayetteville continues to work on sustainability projects to

lessen its impact on the environment. With the curbside recycling

program and Sustainability Master Plan serving as catalysts for the steps

the City has taken, 2011 was a busy year in sustainability efforts.

compost bin sale, collecting 28,000 pounds of electronics.barrel and

Bi B ll S l C

compost bin sale, collecting 28,000 pbarrel and

Green Architectural DesignThe NCVP Visitors Center is a green building, as it is LEED Silver equivalent.

Green AArchitectural DesignThe NCVP Viisitors Center is a green building, as it is LEED Silver equivalent.

Supporting Local GrowingThe Fayetteville Community Gardens, located in the Old Wilmington Road

area, expanded in 2011, giving local gardeners more opportunity to grow

their own plants, fruits, vegetables, and a chance to socialize with other

gardeners. The Community Garden is a partnership with PWC and the

Sandhills Area Land Trust. The Fayetteville Area Transportation and Local

History Museum provides space in the Museum Annex parking lot for the

Fayetteville Farmers Market. Citizens craving local produce frequent the

Farmers Market, which also brings more people downtown.

C I T YA S U S T A I N A B L E

An electric car charging station was installed in the

parking lot of the Fayetteville Area Transportation &

Local History Museum Annex at 302 Russell St. The

City currently does not charge for using the station.

Two additional stations are scheduled to be installed

in the Franklin Street Parking Deck.

Also toward decreasing the negative effects of driving

on our environment, the City added five additional

intersections to the network of those that are

monitored by traffic cameras. Such cameras aid in

the timing of traffic signal controls helping to reduce

idling time while minimizing congestion.

In 2011, LED lights were installed

in the NCVP and along Bragg

Boulevard, adjacent to the park.

The City is planning to replace

lights in the Amtrak parking lot

with LEDs as well. City staff has

also added motion sensor lights in several City buildings. Council adopted

the Uniform Street and Thoroughfare Lighting Ordinance to establish

uniformity in residential street light placement, specifications, and billing.

Four Big Belly solar compactors were installed in

downtown Fayetteville to dispose of recyclables

and trash. Each Big Belly solar compactor uses

solar energy to compact trash and actually cuts

public garbage collection emissions by up to

80 percent, because it has five times the capacity of a

regular trashcan.


With the Environmental Services Department

receiving certification in 2010, it was exciting

to have the City’s sustainability initiatives

recognized again, when the Fayetteville

Regional Airport was named a Sustainable

Sandhills Certified Green Business.

Along with requirements for stormwater and hazardous waste disposal,

the staff of the Fayetteville Regional Airport utilizes green cleaning

supplies, provides numerous recycling receptacles in public areas, and

even keeps outdoor smoking areas and cigarette butt receptacles looking

tidy. Staff is now using two electric carts to reduce the use of gas powered

vehicles and expects to receive delivery of two more electric carts in 2012.

Airport maintenance staff has installed computerized control systems for

the terminal’s central boilers and air conditioning compressors, as well as a

lighting control system for the lower and upper levels of the main terminal

building. Staff has converted lighting to high efficiency fluorescents and

exit signs to LEDs, which provide cost and energy efficiencies. Airport

appliances are Energy Star rated and timers have been placed on

electronics that are not frequently used. When remodeling, Airport

personnel used low Volatile Organic Compound (VOC) paints and supplies.

In 2011, Fayetteville Regional Airport serviced three major airlines,

including U.S. Airways, Delta, and American Eagle, and served a

12-county area. The airport also services general aviation and offers

ground transportation. In 2012, a U.S. Airways roundtrip direct flight to

Washington, D.C. is scheduled to begin in March. More Airport

information can be accessed at www.flyfay.com.

nt

g

Certified Green Airport

Revolving DoorsWith funding from the EECBG, five revolving doors were installed at five

different recreation centers throughout the City, including Kiwanis, Smith,

Cliffdale, College Lakes, and Westover. The revolving doors’ primary energy

efficiency comes from the reduction of lost cooled or heated air, thus

decreasing energy consumption for the building.

Energy Efficient Heating and AirCity Maintenance staff has installed energy efficient heating and air

units at the Parks & Recreation administrative building on Lamon

Street, and installed cool roofs at Fire Station 4, Massey Hill Recreation

Center, and at a City-owned building, located at 725 W. Rowan St. Energy

efficiency retrofits were performed on some low-income housing in the

city, through an FHA and HUD program.

Energy Consumption Database Environmental Services staff has worked on a database for City-owned

facilities that shows the buildings’ energy consumption and allows

personnel to track and compare information. The City’s Sustainability

Engineer is also working on benchmarking which buildings to use for

comparisons. The engineer makes recommendations to reduce energy

consumption and looks for inexpensive alternatives that allow the

City to receive a quick return on its investment. Staff had two energy

efficiency interns in 2011, who helped with City building energy

assessments. Personnel also checked buildings’ utility bills and rate

schedules to ensure appropriate billing. Electric rate changes for ball field

lighting yielded a savings of more than $12,000 per year. And an identified

opportunity for improvement in transformer installation at Fire Station 6

yielded a $17,000 credit.

For more information about the City’s sustainability efforts, log onto

http://www.ci.fayetteville.nc.us/environmental services/ and click on


Thermal Window FilmThermal window film was installed in the Fayetteville Regional Airport

main terminal to reduce its air conditioning usage by up to 30 percent

during warmer months. Internal building temperatures have been known

to drop the same day solely due to thermal film installation, as the window

film cuts out approximately 90 percent of infrared rays. The project was

funded by the City’s Energy Efficiency and Conservation Block Grant

(EECBG) awarded to the City by the U.S. Department of Energy.


12 county area. The airport also services general aviation and offers

ground transportation. In 2012, a U.S. Airways roundtrip direct flight to

Washington, D.C. is scheduled to begin in March. More Airport

information can be accessed at www.flyfay.com.

With funding from the EECBG, five revolving doors were installed at five

different recreation centers throughout the City, including Kiwanis, Smith,

Cliffdale, College Lakes, and Westover. The revolving doors’ primary energy

efficiency comes from the reduction of lost cooled or heated air, thus

decreasing energy consumption for the buildingdecreasing energy consumption for the building.

For more information about the City’s sustainability efforts, log onto

http://www.ci.fayetteville.nc.us/environmental services/ and click on /


Thermal Window FilmThermal window film was installed in the Fayetteville Regional Airport

main terminal to reduce its air conditioning usage by up to 30 percent

during warmer months. Internal building temperatures have been known

to drop the same day solely due to thermal film installation, as the window

film cuts out approximately 90 percent of infrared rays. The project was

funded by the City’s Energy Efficiency and Conservation Block Grant

(EECBG) awarded to the City by the U.S. Department of Energy.


A W A R D W I N N I N G

2011 Awards/Recognitions

Awarded by the National Civic League (NCL). Fayetteville won the

All-America City Award for the third time (1985, 2001, 2011)

Also awarded by the NCL, Fayetteville won the

2011 All-America City video competition for its

video “FayetteNAM to FayetteNOW”

The City’s All-America City delegation coordinated a soldier and airmen

care package effort with other cities at the All-America City Awards

event. The boxes were shipped from Kansas City directly to 250 soldiers

and airmen serving our country overseas

The City was named a North Carolina League of Municipalities (NCLM)

Green Challenge, Advanced Award Winner. The NCLM Green Challenge

recognizes the commitment of cities and towns to preserve natural

resources and undertake many innovative and exciting projects to save

energy, resources, and money

Fayetteville was named a Tree City USA by the Arbor Day Foundation

2011 All-America City Award

International

Fayetteville-Cumberland Parks & Recreation hosted the 2011 Badges

for Baseball Quickball Tournament for North Carolina.

New York Fire Department Engine 343, also known as the “Engine

Company for the Fallen,” was shown in September at Fayetteville Fire

Station 5. Engine 343 is a commemorative truck restored as a way to

the Twin Towers attack. Engine 343 has local ties to Fayetteville. Lt. Jackie

Lee of the Fayetteville Fire and Emergency Management department

formerly owned the truck and provided the 1951 Mack Fire truck in near

perfect condition to the New York City Fire Department

during the North Carolina City & County Communicators Conference.

electronic external newsletter category for Fayetteville Focus, as well

as three second-place print publication awards for its annual report,

the Fayetteville-Cumberland Parks & Recreation Activities Guide, and

and the Inside Track, the City’s employee newsletter

The Human Resource Development Department’s Supervisory

of the Year by the National Association for Government Training and

Development (NAGTAD). S.O.S. is an eight-week training program on

critical supervisory skills for all supervisors who have been in supervisory

positions with the City for less than three years

The Fayetteville-Cumberland Senior Center Silver Links program was

selected as the North Carolina Recreation and Park Association’s Arts

and Humanities Award winner. Silver Links is an umbrella for programs

geared toward connecting older adults with various community

social, and emotional needs

Assistant City Manager Doug Hewett was selected by the

International City/County Management Association (ICMA) as the 2011

recipient of The Ferguson Group scholarship to the Harvard Kennedy

School (HKS) Senior Executives in State & Local Government Program

Jubilee House, now a 5,000 square-foot, three-story home for homeless

female veterans. First Lady Michelle Obama visited the building site

to show support as a part of her new Joining Forces initiative. The

Fayetteville episode was said to have been selected for the two-hour

season premiere aired in September because of the vast community

participation, which included nearly 4,000 volunteers putting in more

than 33,000 hours of work on the project. A special viewing party was

held the night of the show at Fayetteville State University’s Capel Arena

State

National

The Fayetteville Police Department received the Certificate of

Meritorious Accreditation from the Commission on Accreditation for

Law Enforcement Agencies. The certificate recognizes Police

departments that have received accreditation for 15 or more years

Fayetteville Police Lt. Mike Ruff won the "One Man Army" competition,

a show on the Discovery Channel. Ruff’s competition included a former

Navy SEAL, a former Marine, and an Israeli commando

Fayetteville Police Capt. Lars Paul graduated from the FBI's National

Academy. Less than half-a-percent of law officers, nationally, attend the

invitation-only training in Virginia. Paul spent 11 weeks studying and

was honored with a "Yellow Brick" award for completing an optional

fitness obstacle course at the academy. He also received a "Blue Brick"

award for swimming 34 miles during the 11 weeks

The City’s Transit Department Safety & Training Coordinator, Donald Pike,

was named the National Training Professional of the Year by the National

Transit Institute. The award is bestowed to recognize the exceptional

contribution and sustained impact of a transit training professional on his

or her organization and the industry. Selection is made from nominations

submitted from across the country.

The Fire and Emergency Management department (FFD) received

Accredited Agency status with the Commission of Fire Accreditation

International (CFAI) for meeting the criteria through the CFAI’s self-

assessment and accreditation program. The FFD is one of 148 agencies

to achieve Internationally Accredited status with the CFAI and the

Center for Public Safety Excellence, Inc.

award in the

International City/County Management Association (ICMA) recognized

City Manager Dale Iman for 35 years of public service. The award

recognizes and celebrates ICMA members' dedication to public service

and professional management at the local level.

The Fayetteville City Council is an elected body representing the citizens of Fayetteville. Under the current electoral

system, the City Council consists of nine Council members and a mayor. All nine Council members are elected from

their individual districts and the mayor is elected as an at-large representative. Only citizens within each district may

vote for their member’s seat on the Council, while all citizens residing within the city limits may vote for the mayor.

Under the Council–Manager form of government for municipalities, the City Council is responsible for the legislative

functions of the municipality, such as establishing policy, passing local ordinances, voting on appropriations, and developing an overall

vision. Council appoints a city manager to oversee operations, implement policy, and advise the Council. The city manager position in this

form of municipal government is similar to that of corporate chief executive officer (CEO).

The Fayetteville City Counci

system, the City Council consists of nine Counci

their individual districts and the mayor is elected

vote for their member’s seat on the Council, wh

etteville. Under t

s and a mayor. All nine Council memb

arge representative Only citizens with

representi

l members

l is an elected body

nsists of nine Counci

ng the citizens of Faye

s and a mayor. All nine

About the City Council

District [email protected]




District 8 (2011)District [email protected]

Mayor Pro-Tem, District [email protected]



[email protected]

Keith A. Bates, Sr.

D.J. Haire

William Joseph Leon Crisp

Robert A. Massey, Jr.

Theodore W. MohnValencia A. Applewhite

James William Arp, Jr.

Kady-Ann Davy Robert Thomas Hurst, Jr.

Anthony G. Chavonne

C I T Y C O U N C I L

hin each district may

he current electoral

bers are elected from

hin each district may

District 5y @aol.comst@Bobbyhur

omas Hurst, Jr.hoRobert T

District 8 (2012)[email protected]

Wade R. Fowler, Jr.

City of Fayetteville 2011 A

nnual Report to the C

omm

unity

www.facebook.com/cityoffayettevillewww.twitter.com/CityOfFayNCwww.cityoffayetteville.org

433 Hay Street Fayetteville, North Carolina, USA 28301-5537910.433.1FAY (1329)

Customer Service Hotline: 910-433-1FAY (1329) (available Mon.-Fri. 8 a.m.-5 p.m.)

Online Work Order Request: www.1FAY.com (available 24 hours a day)

Building Permits: 910-433-1707City Clerk: 910-433-1989City Manager’s Office: 910-433-1990Code Enforcement: 910-433-1056Corporate Communications: 910-433-1549Fayetteville Regional Airport: 910-433-1160Fire Prevention: 910-433-1730Job Information Line: 910-433-1636Police (Non-Emergency): 910-433-1529 910-433-1530Stormwater Services Hotline: 910-433-1613Street Maintenance Information: 910-433-1798Transit (FAST): 910-433-1747

City Services Contact List

2011 Annual Report to the Community

Documents

Transcript of 2011 Annual Report to the Community