2010 Membership Retention Workshop “Transform New Members to Lifelong Serrans”
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Transcript of 2010 Membership Retention Workshop “Transform New Members to Lifelong Serrans”
2010 Membership Retention Workshop
“Transform New Members to Lifelong Serrans”
Meet Your Fellow Serrans
“Hello” to person on your left & right!
Take 30 seconds
Share your name & city
Share names of 2 newest club members
Your Presenter
• Name Club Name City, State
Workshop Objectives
Verify that “Membership Retention is every Serran’s responsibility”
Focus on relationship between new member – sponsor – VP Membership
Practice new retention tools Leave energized to retain our
members
Importance of Membership
World-wide vocations arm of our Church
World & USA maps of Serra Each club = 1 red dot in our worldwide
network Black “X” = clubs closed Clubs closed lost focus on Serra
Mission Members dropped membership baton
Serra Clubs World 2009
Serra Clubs USA 2009
Stop the Revolving Door
Over 35% of members leave in 1st year and up to 80% within the first two years.
This is a pitiful waste of time and energy
When members leave, we have failed them, not vice versa
Retaining Members
Must be a proactive process Must be done with every new
member A defined process will maximize
success Sponsor – New Member – VP
Membership
Activate new Serran
CHECKLIST to “activate new Serran”
__ #1. Formal Induction Ceremony
__ #2. Membership Certificate & Pin
__ #3. Membership Directory of your Club
__ #4. Orientation Meeting (mandatory)
Activate new Serran
CHECKLIST to “activate new Serran”
__ #5. Volunteers / assigned to one VP Team
__ #6. Welcomed at club meetings & events
__ #7. 1 seminarian connection with member’s family
__ #8. PVC member in your parish
Activate new Serran
CHECKLIST to “activate new Serran”
__ #9. 6-Month “Time-out Evaluation” discussion
__ #10. Become a club officer
__ #11. Visit seminarians at their seminary
__ #12. Regional Convention attendee
__ #13. Serra International Convention attendee
Serra Club Organization
Local Serra Club Board
VocationsGroup Leader
Asst. Group Leader Serrans
CommunicationsGroup Leader
Asst. Group LeaderSerrans
MembershipGroup Leader
Asst. Group LeaderSerrans
ProgramsGroup Leader
Asst. Group LeaderSerrans
Assigned Parishesfor PVC
Assigned Parishesfor PVC
Assigned Parishesfor PVC
Assigned Parishesfor PVC
6-Month Role-play
Scenario #1: Active new member + Sponsor & VPM meet with new
member + New member is engaged & enthused + Verify with new member:
A. Satisfaction level B. Ah-haa moment (mountain top
experience?) C. Verify ministries for months 7 - 12
6-Month Role-play
Scenario #2: Semi-active new member + Sponsor & VPM meet with new member + New member is hesitant & lightly
engaged + Verify with new member:
A. Satisfaction level (Why not higher?) B. Ah-haa moment (mountain top experience?) C. Change activities for months 7 - 12?
6-Month Role-play
Scenario #3: Listless new member + Sponsor & VPM meet with new member + New member is hesitant & disengaged + Verify with new member:
A. Satisfaction level (Identify roadblocks) B. Ah-haa moment (mountain top experience?) C. Change activities for months 7 – 12 D. Sponsor bring / meet Serran several events
6-Month Role-play
3-person role-play groups A = Sponsor B = New Serran C = VP Membership
INSTRUCTIONS 1. A has 5 minutes for “Time-Out
Evaluation” 2. B has 2 minutes to respond 3. C has 2 minutes to clarify the plan
Orientation Meeting Agenda Your Serra Club…. AGENDA Welcome………………………………………Club Pres Opening Prayer and Explanation of
Program…………………............................... Chaplain
Introduction of Club Members……………………………..…Membership VP
Introduction of Attendees DVD: “Spirit of Serra”
Orientation Meeting Agenda History of Serra International……
Club Trustee Goals of Serra
Fostering Vocations Spiritual Growth Christian Community
History of Serra in District and Club Regional and International
Conventions
Orientation Meeting Agenda Special Emphasis on
Vocations…by VP Vocations Intro to Club and Parish
Programs
Vocations Awareness Programs
Parish Vocations Committees
College Connection 31 Clubs Lenten Devotion Advent Mass and Reflection Altar Servers Awards/Dinner Sisters’ Appreciation Day Seminarian and Priest Golf
Outing Other activities Contact assigned
Parishes/Priests Traveling Crucifix Programs
Orientation Meeting Agenda
Club Operation……………………President Elect Member meetings with program Projects Board meetings Dues Expectations of a New Member Committees for your time & expertise
Questions and Discussion…………………Panel Closing Prayer…………………………..Chaplain
Final Q & A
What questions?
Summary: Retaining Members A. Must be a proactive process
B. Must be done with every new member
C. A defined process will transform new members to life-long Serrans
D. Sponsor – New Member – VP Membership
Written Evaluation
Membership Retention Workshop Evaluation Region __ Regional Convention: ______________, 2010
This evaluation is very important in assessing the success of this workshop. Your feedback will help determine the needs of those working on membership ands the future direction of other such
workshops. Please rate each item on a scale of 1 to 5 (circle your rating): 1= Poor 2= Adequate 3= Average 4= Above Average 5= Excellent
(1.) Were the stated workshop objectives met? 1 2 3 4 5 (2.) How well did the workshop meet your expectations? 1 2 3 4 5 (3.) Did you learn any specific ideas on how to retain new members? 1 2 3 4 5 (4.) Was the speaker knowledgeable about their topics? 1 2 3 4 5 (5.) How well did others share their ideas? 1 2 3 4 5 (6.) Will you share in your club what you have learned and use it? 1 2 3 4 5 (7.) The Small Group practice session was: 1 2 3 4 5 (8.) I rate my club’s current plan (if you have one) to retain members: 1 2 3 4 5 (9.) My overall evaluation of this workshop is: 1 2 3 4 5
COMMENTS/SUGGESTIONS (We wish to improve on this workshop and need your ideas):__________________________________________________________________________________________________________________________________________________________________________
In summary, the 3 things I liked best about this workshop were: ________________________________________________________________________________________