2010 EFQM Excellence Model

1

South West London Branch 25 January 2012

Keeping Strategic Focus: Effective Self-Assessment using the

2010 EFQM Excellence Model

Tom Morrell MBA, Chartered FCIPD, MCMI

Director – Approaches for Performance Excellence Ltd

Approaches for performance Excellence Ltd. www.Afpe.co.uk ©

Objectives

EFQM Excellence Model – Proven and sustainable

Overview – Fundamental Concepts and Criteria

Interval – Networking

Application exercise and ‘RADAR logic’

Commitment and Recognition Options

2 Approaches for performance Excellence Ltd. www.Afpe.co.uk ©

Approaches for performance Excellence Ltd. www.Afpe.co.uk 3

Time

Perf

orm

ance

Assessment

Strengths AFIs

2010 EFQM Excellence Model -3 Components-

Fundamental Concepts

9 Criteria

RADAR Logic


EFQM Excellence Model Journey

5

AB Electrolux, British Telecommunications plc, Bull, Ciba-Geigy AG, Olivetti & C. SpA, Dassault Aviation, Fiat Auto SpA, KLM, Nestlé, Philips, Renault, Robert Bosch, Sulzer AG, Volkswagen.



6

14 CEOs Launch



7

14 CEOs Launch Public Sector



8


Review



9


Review Review


Independent Reviews

The Centre of Quality Excellence The University of Leicester – 2005

The University of Western Ontario – c.1996

10 Approaches for Performance Excellence Ltd. www.Afpe.co.uk ©

Fundamental Concepts

Achieving Balanced Results Adding Value to Customers Leading with Vision, Inspiration & Integrity Managing by Processes Succeeding through People Nurturing Creativity & Innovation Building Partnerships Taking responsibility for a sustainable future


Achieving Balanced Results


Key and Balanced Results

Stakeholder Needs

Outcomes, Targets, PIs

Trends and Information

Decision Making

Adding Value for Customers


Who are they?

Leading with Vision, Inspiration & Integrity


Strategic Direction

Respond Champion

Decision-Making Understand Drivers

Flexibility Inspire

Learn Empower

Managing by Process


Indictors

Risk Assess

Involve people

Ownership

Innovation

Review

Succeeding through People


HR POLICY

Alignment

Skills/Competencies

Work/Life balance

Embrace Diversity

Performance

Team/Personal objectives

NURTURING CREATIVITY AND INNOVATION


EXTERNAL/INTERNAL IDENTIFICATION

ENTREPRENEURSHIP

APPLICATION

ASSESSMENT

GOALS/OBJECTIVES

STRATEGIC LINK

BUILDING PARTNERSHIPS


VALUE LONG TERM MUTUAL BENEFIT

TAKING RESPONSIBILITY FOR A SUSTAINABLE FUTURE


CORE PURPOSE

ECOLOGICAL

TAKING RESPONSIBILITY FOR A SUSTAINABLE FUTURE


HEALTH AND SAFETY

INTEGRITY AND TRANSPARENCY

CREATING SHARED VALUE



Leadership People Processes, Products & Services

Partnerships & Resources

Strategy

ENABLERS



RESULTS

PEOPLE

CUSTOMERS

SOCIETY

KEY

European Foundation for Quality Management

British Quality Foundation (www.bqf.org.uk)


• Patron: HRH The Princess Royal

• Founded 1993 by Government and leading businesses

• Independent and self funding

• Not for profit company limited by guarantee

• Primary partner of EFQM

EFQM Levels of Excellence


UK

Business

Excellence

Award

Recognised

for

Excellence

Committed

to Excellence

Committed to Excellence (C2E)

GEO Group UK Ltd. Abellio London and Surrey Action for Blind People Alveston House Hotel Bedford College Bickleigh Mill Birchill Farm Bowood Estate BTS Group The Chasely Trust Connexions Kent & Medway Coombe Farm Woodlands Crawley Borough Council Dartmouth Golf & Country Club

East Coast

Siemens Corporate Development


Self-Assessment (Determining Excellence)

3 Improvement Projects

Validation

Three Phases

Recognised for Excellence (R4E)


•32 Criteria structured assessment •BQF Assessors support

v

v v v v v

Recognised for Excellence (R4E)


Capita Insurance Ltd

Copeland Engineering

EDF Energy Networks

Gallions Housing Association

Hull College

Orange PCS Ltd

Royal National Lifeboat Institute

University of Chester (Careers)

University of Chester (Student support)

The University of Winchester

Siemens Financial Services

TNT Express Specialist Services

Virgin Trains

AESSEAL Plc

Big Lottery Fund

Chartered Institute of Management Acc’ts

Colas

Department of Facilities (House of Commons)

Edinburgh International Conference Centre

First Data International Merchant Operations

GSK Regional Service Centre

Halcrow Group Ltd

E.ON (Ratcliff-on-soar Power Station)

Sussex Enterprise

The Pension Service

First Great Western

West Yorkshire Probation Trust

Keeping Strategic Focus

Strategy Development

Alignment

Operational effectiveness

Risk awareness

Sustainable future


BQF Membership

Under 500 employees: £550 + VAT (incl. 2 free workshop places p.a. worth £600) 501 - 1,000 employees: £1,100 + VAT (incl. 4 free workshop places p.a. worth £1,200) 1,001 - 5,000 employees: £1,650 + VAT (incl. 6 free workshop places p.a.worth £1,800) Over 5,000 employees: Premier member fees apply


http://www.bqf.org.uk/premier-members

South- West London CMI Branch

EVENTS

March: NLP for Managers

April: Visit to White Cube Galleries

June: Going Freelance


32

Please complete feedback form

-Thank you-


AfPE Specialists in Change Management Strategy Development Quality Performance

Tel: 020 8616 0695 www. AfPE.co.uk

2010 EFQM Excellence Model

Business

Transcript of 2010 EFQM Excellence Model