©2009 HP Confidential1 May 2010. ©2009 HP Confidential2 Introduction Contact Information ...

©2009 HP Confidential1

May 2010


Introduction

Contact Information

Establishing an Account on the JRS

Requesting a Change Using JRS

Checking the Status of Your Request

Other Functions

User Preferences

Search

Online Help

Security Key Symbol


Production Support Team Supported Scheduling Tools:

CA AutoSys and CA7 are the HP Tools of Choice

CA Scheduler, Control M, ESP, IBM Advanced Job Scheduler, Jobmaster, Netbatch, OPC, ROBOT Scheduler, TWS , Unicenter NSM JMO, and UC4

Permanent and Temporary Requests: http://www.ehbatchscheduling-eds.com


Hours of Operation – Monday thru Friday for North America

06:00 to 16:00 (Pacific) 07:00 to 17:00 (Mountain) 08:00 to 18:00 (Central) 09:00 to 19:00 (Eastern)

Batch Scheduling Processes Permanent Add/Change/Delete Requests Within 2 Business Days

Larger Request (25 or more) Within 10 Business Days

Temporary Requests within 2 Hours

After Hours Support Contact Batch Monitoring (also known as Cycle Monitors or Tech OPS)

Provide 24/7 Support for Problems


USA: Contact On-Call Batch Scheduler

Contact by Email (Business Hours):

[email protected]

Please call appropriate region for client support::• India Batch Monitoring - phone: 1-877-690-9047 option 2 / option 2• Plano TechOps - phone: 1-800-284-3080 option 2 / option 1


Access Level ApproveUser Accounts

Approve Requests

Submit Requests View Requests

Group Owner ★ *

Authorized Requestor ★ ★ ★

Requestor ★ ★

View Only ★

• Group Owner Firsts Establishes His or Her Account

• Group Owner Assigns Access Levels

• Group Owner is Responsible for Maintaining an Accurate List of Users

*Group Owners do not need to be Authorized Requestors

See Appendix A for Group Owner instructions


• Open a Web Browser

• Go to http://www.ehbatchscheduling-eds.com

• Click on “Request Account”

Click here


• Fill in all Fields» You can use any User Name you desire

(If a Net ID is used, your password will not update automatically. Use the “Users Preferences” link to change it.)

• Select Your Company *

• Select Your Sub-Group *

• Click the “Create New User” Button

*Company and sub-groups will need to be defined in JRS before any user can create an ID.


• This will generate an email to your group owner(The user will be copied on this email. If your ID isn’t confirmed within a reasonable timeframe

contact the Group Owner.)

• You will receive an email after your account has been

approved


• Forgotten Your Password?

»Click on “Forgot Password”

• Your password will be sent via email

Click here


Under the “User Preferences” link you can change your password, update your email and phone number, and set your Primary Support Sub Region.

Under the “User Preferences” link you can change your password, update your email and phone number, and set your Primary Support Sub Region.

There is also an Online Help link whenever you need help.There is also an Online Help link whenever you need help.


• CA AutoSys

• CA Scheduler

• CA7

• Control M

• ESP

• IBM Advanced Job Scheduler

• JAMS

• Jobmaster

• Netbatch

• ROBOT Scheduler

• Tidal

• TPF

• IBM Tivoli Workload Scheduler (TWS)

• UC4

• OPC

• Unicenter NSM JMO

Click on any scheduling tool name to open a new form.Click on any scheduling tool name to open a new form.


• Forms are Similar to Each Other

• Color Distinguishes Each Scheduling Tool

• Each Form has a:

– Requestor Information Heading

– Main Heading

– Other Headings Related to Tool

– History Heading

– Browse Button

– Additional Email Notification

• Required Fields Shown in RED


• There is a Browse function in the request forms. Optional function: Use this to attach documents to the request form to help communicate changes/adds/deletes.

• Attach one document at a time.

• Common documents to attach - Excel, Word Document, Text files


• There is an Additional Email Notification field in the request forms. Optional field: Use this to define additional email addresses that should be sent confirmation emails. Perhaps a group email distribution address.

• Enter up to 3 email addresses, separated by a semi-colon.

• Email format as [email protected].


• Authorized Requestor Receive Email

• Authorized Requestor Clicks “Awaiting Approval Reqs”

• Click the Colored Letter or Number


• Open

• Acknowledged

• WIP

• Completed

• Verify/Close


The history shows: this request wassubmitted by a

client, acknowledged,placed in WIP,

completed, and closed by the Batch

Scheduling team,and was processedwithin the standard turn around time.

The history shows: this request wassubmitted by a

client, acknowledged,placed in WIP,

completed, and closed by the Batch

Scheduling team,and was processedwithin the standard turn around time.

• Open Request

• Click the + Sign to Expand History Heading

• History Shows:» Full Name» Status» Event Date (GMT time)


• Change Password

• Update your Phone & Email

• Default Filter for PSSR *

• Change Language

• Default Company(Especially if you have access to more than one company)

* First time user logs on they will need to select All Requests from the PSSR drop-down list then click the Update button.


• By:

»Verified/Closed Date

»Effective Date

»Status

»Request Number

»Scheduling Tool

»Request Type

»Job Name

»Company & Sub-Group

»Server or System Name

»EDS Authorization ID #

»Customer Authorization ID #


• Available by:

»Search Engine

»Frequently Asked Questions (FAQs)

»Telephone or Email


• In the left hand corner there is a symbol

• Click on the key symbol to display what Company/Sub-groups you have

access to and the level of access


HP10888 White Rock RoadRancho Cordova, CA [email protected] or www.ehbatchscheduling-eds.com

HP and the HP logo are registered trademarks of Hewlett-Packard Development Company, LP. HP is an equal opportunity employer and values the diversity of its people. ©2008 Hewlett-Packard Development Company, LP.

Any Questions?


Group Owner Instructions How to Confirm a New User How to Change a User’s Access Level How to Remove a User’s Access Level How to Add a Company / Sub-Group to a User’s ID How to Remove a User from a Sub-Group How to Disable a User’s ID


Group owner instructions link is located under “View Users” on the right hand side


Logon to the JRS Click on the “Confirm Users” Link on the JRS Home Page To Assign Access to a User

◦ Across from the user’s name on the right side of the screen click in the box under the access headings labeled GRP, ATH, RQ, or VIEW.

Group Owner is GRP

Authorized Requestor is ATH

Requestor is RQ

View Only is VIEW

Ignore the SA column (this is for batch scheduling only)

◦ Click on the “Confirm” button. The screen will refresh itself and the user will receive an email that his or her account has been established.


Select your company name from the drop-down list. Click on the “then click here“ link. The list of users for that company will

appear on the screen. (Note: if you do not have access to a company you selected, nothing will appear.)

To change access for a user * you need to click in a box under the appropriate column and then refresh the screen

Group Owner is GRP

Authorized Requestor is ATH

Requestor is RQ

View Only is VIEW

Example:

To give a user Group Owner access click the box under the column labeled "GRP. Refresh the screen and checkmark will be placed in that box. The user will need to log off and back on for the new access to take affect.

* Only a Group Owner for the company/sub-group can perform these tasks.

• Logon to the JRS and click on the "View Users“ Link on the JRS Home Page


Logon to the JRS

Click on the "View Users“ Link on the JRS Home Page to display the appropriate Company *

To remove access for a user *, click on the checkmark in the appropriate box for the access you want to remove from the user.

Example:

To remove Authorized Requestor access click on the checkmark in the box under the column labeled "ATH“. Refresh the screen and the checkmark is removed from the box. The user will need to log off and back on for the new access to take affect.

* Only a Group Owner for the company/sub-group can perform these tasks.


Logon to the JRS Click on the "View Users“ Link on the JRS Home Page Click on the + sign next to the User’s Name

◦ This will open a window with a drop-down menu Select the company name from the list.

Select the sub-group name from the list (Note: you can only add user’s access level to sub-groups you have access to).

Click the Add button.

Refresh the page and the user will be added to that company/sub-group.

Follow the instructions under “How to Change a User’s Access

Level” to grant the appropriate level of access to the user


***NOTE: Before you remove a user from a sub-group, first add them to the new sub-group they need to be in, otherwise, once you remove the user from the old sub-group, you will not be able to view

the user’s ID on the screen anymore, and you will not be able to add them to the new sub-group.* Logon to the JRS click on the "View Users“ link and display the

appropriate company Click on the Trash Can across from the User’s Name There are three questions you need to answer

◦ Question 1 asks “Do you want to delete the user from this group?”

Click Yes to remove the user from the sub-group

◦ Question 2 asks “Do you want to delete the user from this company?”

Click No

◦ Question 3 asks “Do you want to disable the user from JRS?”

Click No

* In order to add a user to a new sub-group the Group Owner must have access to that sub-group.


Logon to the JRS Click on the "View Users“ link on the JRS Home Page to display the

appropriate Company Click on the Trash Can There are three questions you need to answer

◦ Question 1 asks “Do you want to delete the user from this group?”

Click Yes

This will remove the user from the sub-group

◦ Question 2 asks “Do you want to delete the user from this company?”

Click Yes

This will remove the user from the company (NOTE: if you do this, you

will no longer be able to view the user from your screen).

◦ Question 3 asks “Do you want to disable the user from JRS?”

Click Yes

©2009 HP Confidential1 May 2010. ©2009 HP Confidential2 Introduction Contact Information ...

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