20080617 Alarm Tilt Client For Nagios

2008 M-PLIFY S.A. All Rights Reserved

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21, rue Glesener − L-1631 LUXEMBOURG

Tel.: +352 26 18 46–1 − Fax: +352 26 18 46–46

www.m-plify.com − [email protected]

Hubert Schumacher – CEO, Co-Founder

Alex Alexandrino – Head of Sales

Hélène Ou – Pre-Sales Manager

AlarmTILT Client for NAGIOS

Advanced alert plugin for Nagios17/06/2008


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Agenda

About M-PLIFY S.A.

Customer References

AlarmTILT Communication Model

AlarmTILT Client for Nagios – Wizard Installation & Configuration

Financial aspects

APPENDIX

– Business Continuity – Communication Basics

– Technical Architecture

– AlarmTILT BC – Web Interface Screenshots


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About M-PLIFY S.A.


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Who we are

Privately owned, founded in 2000– Luxembourg based

Competences and solutions:– e-solution provider specialising in alert

and notification management services– focused on critical communication

solutions for

Since December 2006:– Co-financing participation of CD-PME

(SNCI Société Nationale de Crédit et d’Investissement+ 5 major banks in Luxembourg)

DisasterRecovery

BusinessContinuity

CrisisCommunication

Incident Communication

21, rue Glesener

L-1631 Luxembourg

Tel. +352 26 18 46 - 1

Fax. +352 26 18 46 46

www.m-plify.com

www.alarmtilt.com

[email protected]

http://www.m-plify.com/

http://www.alarmtilt.com/

mailto:[email protected]


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Involvement in European project

M-PLIFY is part of the U-2010 European consortium– Consortium includes 16 companies (France Telecom R&D, Cisco, Nokia

Siemens Networks, SES Astra,…)

– Provides enterprises and governmental organisations with:

• the largest possible means of communication channels

• the best possible access to information in case of incidents, crisis or disaster

– 3-years project (from May 2006 to May 2009)

www.u2010.eu

http://www.u2010.eu/


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e-maile-mail

Solutions and products

M-PILL

– Medical reminder solution targeted at the healthcare sector to improve the medication or treatment compliancy rate

• sending SMS, e-mail, voice messages to patients

• among M-PILL customers: 6 of the Pharmaceutical Top 10 in the world (Sanofi-Aventis, Astrazeneca, Abbott, Pfizer, GSK, Schering-Plough)

SMSSMS

voicevoice


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e-maile-mail

Solutions and products

AlarmTILT

– Crisis and notification communication solution• via SMS, e-mail, voice (text-to-speech) alerts

• on any device (PCs, laptops, mobile phones, PDA, Blackberrys, …)

ALERT TRIGGER SOLUTION

HUMAN CENTRIC

DEVICE CENTRIC

AlarmTILT EMERGENCY

AlarmTILT BC

SMSSMS

voicevoice


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AlarmTILT BC Applications

Guaranteed Maintenance Service Level

Customer Notification

Environmental Monitoring

Facilities Management

ICT Outages

Backup Staff Recall

Heartbeat Alerts


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Customer REFERENCES


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Customer References

Luxembourg Government

Ministry of Health

Government Communication Centerof Luxembourg

High Commission for National Protection

Customs and Excise Department

Governmental bodies

Water Management and Administration

IT department of the Government


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Customer References

Luxembourg Army

Luxembourg Fire Brigade

Luxembourg Air Rescue

Red Cross Luxembourg

Civil Protection

First Responders


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Customer References

Municipalities

City of Luxembourg

City of Esch

City of Dudelange

City of Strassen

Water Distribution Syndicate

City of Steinsel


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Customer References

Healthcare / Pharmaceutical

Sana Klinikum Lichtenberg Berlin

Clinique Ste Thérèse

Hospital Strasbourg

Glaxo Smith Kline

AstraZeneca

Akzo Nobel

Organon

ServiorElderly homes management company


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Customer References

Banks

AXA Assurances

Banque Rothschild

Union de Banques Suisses

Banque de la Poste

Cetrel


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Customer References

Telecom

ILRTelecom Regulator

LuxGSM

EPTTelecom Operator


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Customer References

Industry / Others

Cegedel National energy supplier

RTL Media group

Danone Food industry

Ferrero Food industry

Cargolux Air cargo

Mercedes Automotive

Rockwool Construction

Sulzer Machinery and equipment

Leader Price Retail

Telesoft Technologies IT


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AlarmTILT Communication MODEL


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CustomerEnvironment

Communication Model with Nagios

Client

Heartbeat

Events

Encrypted IP

INTERNET Servers

AlarmTILT Client for Nagios is able to automatically collect and transmit events and alarms (e.g. server, temperature sensor, alarm system,…) to the right destination (group or individual) regardless of the communication mean.

1. Events and alarms are sent via a secure IP (Internet, VPN,…) connection to the AlarmTILT servers.

2. Incoming events are captured, analyzed and an incident is opened if matching pre-defined incident criteria.


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CustomerEnvironment


Client

SMSSMS

ISDN networks

InternetMobile

networks

3. The processed alert is routed through different channels to the right destination group.

4. Following pre-defined procedures, support people are notified via all possible media (phone, mobile, PC,…).

Communication networks are provided and fully operated by AlarmTILT (Software as a Service).

5. Alerts can be addressed to humans, but also via SOAP or e-mail to other 3rd party applications.

Heartbeat

Events

Encrypted IP

INTERNET Servers


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Heartbeat

Events

Encrypted IP

INTERNET

CustomerEnvironment


Client

VoiceVoiceSMSSMS

ISDN networks

InternetMobile

networks

Escalation STEP 1(no acknowledgment within x minutes)

Servers

6. AlarmTILT provides advanced escalation features and time dependent destinations .


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Heartbeat

Events

Encrypted IP

INTERNET

CustomerEnvironment


Client

VoiceVoiceSMSSMS

ISDN networks

InternetMobile

networks


Servers

VoiceVoice

7. Media and alerted people can be combined to optimize the communication and to shorten the delay between the detection of an incident and the beginning of its resolution.


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Heartbeat

Events

Encrypted IP

INTERNET

CustomerEnvironment


Client

VoiceVoiceSMSSMSSMSSMS VoiceVoice E-mailE-mail

ISDN networks

InternetMobile

networks


Servers


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Heartbeat

Events

Encrypted IP

INTERNET

CustomerEnvironment


Client

VoiceVoiceSMSSMSSMSSMS VoiceVoice E-mailE-mail

John Doe re plie sdire ctly to the ale rt

« OK on the move »

ISDN networks

InternetMobile

networks

Servers

8. A clever acknowledgment systems allows for all concerned support members to get notified, when an incident is being taken care of.


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Heartbeat

Events

Encrypted IP

INTERNET

CustomerEnvironment


ISDN networks

Internet

Client

SMSSMS VoiceVoiceSMSSMS VoiceVoice E-mailE-mail

John Doehas

acknowle dge d

Mobile networks

Servers

9. All the alerted people will get notified that John Doe has acknowledged.

The escalation procedure is automatically stopped.


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Alert dispatching

Heartbeat

Events

Encrypted IP

INTERNET

CustomerEnvironment


Mobile networks

ISDN networks

Internet

Alert acknowledgments

HORIZONTAL COMMUNICATION

Providevital /usefulinformation

Reach theright people

Instantaneously

Client

Servers

10. AlarmTILT also provides full incidents and resolution history of all generated alerts: all transactions (generated event / opened incident / alerting procedures /closed incident) are logged for an efficient reporting and incident troubleshooting.


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Enhanced availability and reliability

Without AlarmTILTI nci dent

Availability = 73,51%

SMSSMSmodulemodule

MobileMobile99%

99%

75%


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Enhanced availability and reliability

With AlarmTILTI nci dent

E-mailE-mail SMSSMS VoiceVoiceE-mailE-mail SMSSMS VoiceVoice E-mailE-mail SMSSMS VoiceVoice

99% 99%99%99% 99%99% 99% 99%99%

99,98%

75%75% 75%

Availability = 98,42%

NO S INGLE POINT OF FAILURE!


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AlarmTILT BC for NAGIOS INSTALLATION WIZARD


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AlarmTILT Client for Nagios Installation requirements

Nagios must be installed on your system

HTTP connectivity (port 80) to the Internet must be available (directly or over a proxy)

AlarmTILT Client for Nagios requires – no additional hardware,

– no software (modems, GSM modules, SIM cards, etc),

– no specialized staff.

IT WORKS IMMEDIATELY!


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AlarmTILT BC for NAGIOS CONFIGURATION


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Financial ASPECTS


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Thank you!

Q & A.

Hubert SCHUMACHERCEO, Co-Founder

Phone: +352 261 846 150Mobile: +352 621 181 538

Fax: +352 261 846 950

[email protected]

M-PLIFY S.A.21, rue Glesener

L-1631 Luxembourg

www.m-plify.com

www.alarmtilt.com


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Business Continuity COMMUNICATION BASICS


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Risk Analysis and Assessment

Threats of major operational disruptions:– Natural disasters

• Flooding• Earthquakes• Hurricanes and Ice storms

– Non-natural disasters• Fires • Terrorism• Transport crashes• Loss/failure of equipment• IT Failure/Loss of data• Utility failure

– …

These risks can affect businesses and the critical functions within them to varying degrees

RISK GRAVITY ASSESSMENT

Method: Probability x Impact

HIGH Impact

MEDIUM Impact

SMALL Impact

HIGHProbability

MEDIUMProbability

LOWProbability

PRIORITYPRIORITY


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Business Continuity Planning

Business Continuity is an ongoing priority.

3 mains categories of solutions and measures to achieve Business Continuity:

Avoid failures

Minimize impacts of failures

Optimize reaction to

failures

Efficient communication

as part of Business continuity procedures is key

in the event of a major operational disruption.


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Cost impact of failures

Indirect impacts of downtime can be far more severe and unpredictable.

Non-linear relation between Cost impact and Downtime

Direct financial / customer

Productivity / Employees

Damaged reputation

Financial performanceCOST IMPACT

TIME

Minutes Days/Months


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Time matters

According to a recent survey of Infoconomy / APC, 25% of companies surveyed said that un-planned downtime would cost a minimum of 10,000 £ (€15,000) per hour.

Each gained minute represents a saving of €250.

TOTAL INCIDENT DURATION

De te ct

STEP 1

Notify

STEP 2

Asse s s

STEP 3

Pre paresolution

STEP 4

Re solv e

STEP 5

Close incide nt

STEP 6


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Why should crisis communication be bi-directional?

1. Acknowledgement that the message has been received and understood

l Ask questions if the initial message has not been fully understoodl Important feed-back from the fieldl The help of alerted people may be requiredl Replies can trigger the next phase of a communication work-flow

EFFICIENT COMMUNICATIONEFFICIENT COMMUNICATION

Ins tantane ous ly Prov ide v ital / use ful information

Re ach the right pe ople


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Top down planning approach

Common mistakes: – Only 65% of business continuity plans include

communication as integral part

– Set-up and wait for the worst• Inherent problem to incident situations:

– not very frequent

– when you least expect it

Stay awake!– Continuous usage of the system

– Continuous monitoring of the system

– Living procedures• Try to combine procedures and communication

– Automate directory updates

Decision or action

Message(Alert,

Notification)

Communication

BusinessContinuityProcedures

Incident


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Technical ARCHITECTURE


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Technical platform

Your corporate e nv ironme nt(e .g . your ne twork manage me nt s ys te m)

Management viaweb browser

Integration of corporate applications

Support a broad range of event sources

Network devices

IT systems

Java Client

Sensors

Your e mploye e s on the mov e(e .g . your te chnical s taff)

M-PLIFY

High availability servers

EVEN

T S

OU

RC

ETEM

PLA

TE

SOAP API

SNMP trap

E-mail

SOAP

HTTPS

SMS

E-mail

Voice


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Hosting in High Availability & Security

Redundant platforms stored at E-Business & Recovery Centre (EBRC)

– housed at 2 different locations

– redundant power supply provider

– redundant environment control

Secured web interface for administration and usage

– Authentication (username/password)

Secured SOAP interface for integration with customers’ applications

Terror attack protection

Visual OnlineGigabit Ethernet MAN

Catalyst Switch

Switch Switch

eth1eth0

eth0

eth1

EBRC Goldbell

Catalyst Switch

Switch Switch

eth1eth0

eth0

eth1

EBRC Hitec

Internet


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Communication Connectivity

Connectivity to multiple telecom networks (IP, telephony, GSM/UMTS,…)

No need to subscribe to any telecommunication operator

No GSM modules, no SIM cards,no special arrangements for redundancy are required

Message routing to alternate message centres in the case of operators’ messaging platform congestion

InternationalSMS gateways

Mobile operatorsSMSC


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Communication Connectivity


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Annex − Web Interface SCREENSHOTS

https://www.alarmtilt.net

https://www.alarmtilt.net/


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Screenshot 1

Summary of opened (or not solved) incidents


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Screenshot 2

List of incoming events generatedby customer’s environment


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Screenshot 3

Full list of past incidents


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Screenshot 4

Manual incident closing optionwith information sending

(other closing options possible)


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Screenshot 5

Incident detailPart 1


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Screenshot 6

Incident detailPart 2


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Screenshot 7

Reports and archives

20080617 Alarm Tilt Client For Nagios

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