©2008 Koko Chino & Cynthia Napier. Do not copy or distribute without permission from the authors....

©2008 Koko Chino & Cynthia Napier. Do not copy or distribute without permission from the authors.

Interpreting Services: From High School to the Real World

2008 CASA ConferenceApril 4-5, 2008Hyatt Regency Hotel


Test your knowledge

• Which law applies to interpreting services at school?

• Which law applies to other interpreting services (government agencies, businesses, transportation)?


Accessibility Laws

• Individuals with Disabilities Act (IDEA)– Birth – 21 yrs old– School and related services

• Interpreting services• Education• IEP Meetings


Accessibility Laws

• Americans with Disabilities Act (ADA)– Adults

• Government, Businesses• Transportation• Telecommunications• Auxiliary Services

– Interpreting Services


ADA General Guidelines

• General Rules

• 15 employees• federal funding• undue burden (overall resources)• person receiving accommodation

should be consulted in their preferred method

• the providing entity has final determination about the accommodation

• tax credit


ADA Guidelines

• Title I – Employment (private and public)

• Interview, training, meetings• 15 or more employees• Undue Burden

• Educate supervisors• Large entities will have

ADA resource or attorney


ADA Guidelines

• Title II – Public Entities: public service, state and local government services

• law enforcement• courts• SSA• MVD• schools


ADA Guidelines

• Title III – public accommodations and commercial facilities

• private business• attorneys• hospitals• medical providers• mental health providers


Interpreting Services (School)

• Education– Classroom– Field trips

• Meetings– IEP– Disciplinary

• After school activities– Sports– Plays– Field trips


Requesting Interpreting Services

• Who?– Teacher– Self– School

Administrator

• How?– Automatic– Written

request– In person


COPD Interpreting Services

• Non-profit organization• Based in Albuquerque• Provide statewide services

• Our mission is to provide a bridge between the hearing, Deaf or hard-of-hearing and interpreting communities, to improve access for Deaf, Hard-of-Hearing and Deaf-Blind people.


COPD Interpreting Services

Schedules interpreters for:

– Legal/court– Medical– Mental Health– Social Services– Educational– Employment– Post professional training– Professional– Public Access– and more…


General COPD Request Process

• Request• Verify contract/payment• Match interpreter• Confirm interpreter• Follow up

– Billing– Feedback– Next request


COPD Interpreters

• Over 100 contract interpreters

• Four interpreters on staff• Four intern (pre-certified)

interpreters in IN STEP

• Preferred interpreters requested are honored and encouraged


Interpreter Code of Professional Conduct

• Confidentiality• Professionalism• Conduct• Respect for Consumers• Respect for Colleagues• Business Practices• Professional Development


Which Tenet(s) Directly Affect You?

• Confidentiality• Professionalism• Conduct• Respect for Consumers


Confidentiality

• Interpreters adhere to standards of confidential communication. – What is said/done during

interpreting job, is not shared with other people

• Exceptions apply


Professionalism

• Interpreters possess the professional skills and knowledge required for the specific interpreting situation.


Conduct

• Interpreters conduct themselves in a manner appropriate to the specific interpreting situation.


Respect for Consumers

• Interpreters demonstrate respect for consumers


What Interpreting Services Do You Need?• ASL• Contact Variety• SEE• Oral• Deaf Interpreter


ADA “Qualified” Interpreter

• May or may not be certified

• Receptively and expressively, using any necessary specialized vocabulary– Interprets effectively – Interprets accurately – Interprets impartially


Certified Interpreter

• Met minimum requirements for certification through a state, local or national certifying board– NM Licensure– RID– EIPA


Requesting Interpreting Services

Your Responsibility

• Plan ahead!• Ask for interpreter• Follow up on request• Show up• Give feedback to

interpreter/agency

Agency Responsibility

• Request interpreting services from Interpreter Referral Agency


Your Responsibility

• Plan Ahead– Minimum of

2 weeks

• Ask for Interpreter– Language– Interpreter

• Follow-up on request• contact

Interpreter Referral Agency

• Show up– 15 min wait

time


Your Responsibility: request sampleHello (name):

I am deaf/hard of hearing and would like to request a sign language interpreter for my (appointment) on (date) and (time) at (location). An interpreter will provide me the best communication access for this meeting. Please contact the Interpreting Department at the Community Outreach Program for the Deaf 255-7636 to arrange for an interpreter. (As the Americans with Disabilities Act recommends that I be consulted for my communication access as a person with a disability,) I appreciate your working with me to provide this accommodation.

If possible, I would like to request (names here) as my interpreter.

Please let me know that you have received this request and confirm with me when an interpreter is scheduled.

Thank you, (Name and contact info)


Your Responsibility: Give Feedback

Proactive• Assertive

– Explain what worked for you

– Explain what didn’t work

– Give suggestions – Be friendly, positive and

helpful

Reactive • Passive-aggressive

– Do nothing– Complain– Gossip


Activity• 3 Groups (2 “peer advisors”)

• Medical appointment• Community (apply for NM ID/Driver’s

License)• Job Interview

• Steps• Plan ahead• Request Interpreter• Follow up• Show up• Give Feedback


Discussion

• What worked?• What didn’t work?• How to improve?


Feedback Process: Proactive


ContactCommunity Outreach Program f/t Deaf(COPD)

Interpreter Referral Specialists:Patricia Brown & Marie [email protected] & [email protected] Ph.: 505.255.7636

Interpreter Services Director:Yoshiko “Koko” [email protected] VP: 505.255.7130


Thank you!

Please pick up an Emergency Services card.

©2008 Koko Chino & Cynthia Napier. Do not copy or distribute without permission from the authors....

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