2008 3 PL Study Screencast
14
The State of Logistics Outsourcing 2008 Third-Party Logistics Copyright 2008 C. John Langley Jr., Ph.D. and Capgemini U.S. LLC. All rights reserved. Results and Findings of the 13 th Annual Study
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From 1996 to the present, the Third-Party Logistics (3PL) study has helped to identify and track key trends and views of the 3PL industry from the point of view of the customer.In mid-2008, 1,644 logistics executives completed a survey on trends and issues in third-party logistics. The study was produced by C. John Langley Jr., Ph.D., of the Georgia Institute of Technology, with a team of industry experts from Capgemini, DHL, and Oracle. In addition to the survey, the team conducted a facilitated workshop to interpret study results, as well as focus interviews with experts on three special topics covered in the report: integrated logistics, green supply chain and supply chain security. The findings presented are intended to help 3PLs and logistics outsourcers better understand and more effectively manage their relationships. Visit http://www.3plstudy.com
Transcript of 2008 3 PL Study Screencast
The State of Logistics Outsourcing
2008 Third-Party Logistics
Copyright 2008 C. John Langley Jr., Ph.D. and Capgemini U.S. LLC. All rights reserved.
Results and Findings of the 13th Annual Study
2Copyright 2008 C. John Langley Jr., Ph.D. and Capgemini U.S. LLC. All rights reserved.
The 2008 13th Annual 3PL Study Focuses Attention on Topics of Current Importance
CUSTOMER STUDY• E-mail survey – 1,644 global respondents
• Focus interviews with key industry executives
• Facilitated workshop session at Capgemini Accelerated Solutions Environment – Berlin, Germany
3Copyright 2008 C. John Langley Jr., Ph.D. and Capgemini U.S. LLC. All rights reserved.
The 2008 13th Annual 3PL Study Focuses Attention on Topics of Current Importance
CUSTOMER STUDY• E-mail survey – 1,644 global respondents
• Focus interviews with key industry executives
• Facilitated workshop session at Capgemini Accelerated Solutions Environment – Berlin, Germany
Investigate Topics of Contemporary Interest• Integrated services
• Green supply chain 2008 Special Topics
• Supply chain security
Current State of the 3PL Market
Most Customers are Satisfied, But Improvement Opportunities Continue to Exist
4Copyright 2008 C. John Langley Jr., Ph.D. and Capgemini U.S. LLC. All rights reserved.
5Copyright 2008 C. John Langley Jr., Ph.D. and Capgemini U.S. LLC. All rights reserved.
Customers Report a Number of Continuing Problems with 3PL Providers
TOP SEVEN Continuing Problems Cited by 3PL UsersAll
Regions
Service level commitments not realized 51%
Lack of continuous, ongoing improvements and achievements in offerings
42
Information technology capabilities not sufficient 39
Cost reductions not realized 36
Lack of project management skills 35
Ineffective management of key performance indicators (KPIs) 34
Unsatisfactory transition during implementation stage 30
6Copyright 2008 C. John Langley Jr., Ph.D. and Capgemini U.S. LLC. All rights reserved.
The IT Expectation/Performance Gap Continues…
Expectation/Performance Gap
Integrated Logistics
Managing Systems and Services for Best Results
7Copyright 2008 C. John Langley Jr., Ph.D. and Capgemini U.S. LLC. All rights reserved.
DrawbacksBenefits
8Copyright 2008 C. John Langley Jr., Ph.D. and Capgemini U.S. LLC. All rights reserved.
3PL Users Indicate Benefits and Drawbacks From the Use of “Integrated” Logistics Services
• Ease of managing outsourced services
• Focus on core business
• Improved efficiency and effectiveness
• Greater flexibility
• Reductions in number of logistics providers
• Enhanced shipment visibility
• Quicker response
• Custom solutions, and more complex solutions
• Inventory reduction
• Pro-active IT approach
• Service quality concerns
• More expensive to use external provider
• Service and systems integration are among our core competencies
• Proprietary IT capabilities are more flexible and user-friendly
• Issues with dependence on external party
Green Supply Chain
It’s Not Whether to Act, It’s How
9Copyright 2008 C. John Langley Jr., Ph.D. and Capgemini U.S. LLC. All rights reserved.
10Copyright 2008 C. John Langley Jr., Ph.D. and Capgemini U.S. LLC. All rights reserved.
3PLs are Uniquely Positioned to Help Customers Plan and Execute Green Supply Chain Initiatives
Educate customer regarding green supply chain and sustainability
Leverage meaningful case studies
Provide simple diagnostic tools / maturity model
Step 1Education
Step 1Education
Step 2PlanningStep 2
PlanningStep 3
ExecutionStep 3
Execution
Measure customer’s carbon footprint
Identify change levers to reduce GHG emissions
Support business case development
Develop implementation plan
Implement green supply chain
Consolidate shipments and optimize routing
Leverage green vehicles and distribution centers
Facilitate reverse logistics for recyclables
Consultants3PLs
Green Focused 3PLs
Supply Chain Security
Concerns Rise as Regulations, Risks Mount
11Copyright 2008 C. John Langley Jr., Ph.D. and Capgemini U.S. LLC. All rights reserved.
Level of Security All Regions
Very secure 16%
Secure 60%
Somewhat secure 22%
Not secure 2%
12Copyright 2008 C. John Langley Jr., Ph.D. and Capgemini U.S. LLC. All rights reserved.
The Majority of 3PL Users Are Satisfied with the Security Provided by their 3PL
Most Serious Concerns Over Supply Chain Security Issues
All Regions
Theft of material goods (74%)
Natural disaster disrupting supply chain (33%)
Tampering with material goods (32%)
Theft of intellectual capital (26%)
Other materials smuggled within your shipments (19%)
Terrorist attack disrupting supply chain activities (17%)
13Copyright 2008 C. John Langley Jr., Ph.D. and Capgemini U.S. LLC. All rights reserved.
But They Still Have Security Concerns
The State of Logistics Outsourcing
2008 Third-Party Logistics
Copyright 2008 C. John Langley Jr., Ph.D. and Capgemini U.S. LLC. All rights reserved.
Results and Findings of the 13th Annual Study
Visit http://3plstudy.com
