2006 MBA Orientation Notebook Computer Training Session… Slide show available @: ...
Transcript of 2006 MBA Orientation Notebook Computer Training Session… Slide show available @: ...
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2006 MBA Orientation
Notebook Computer Training Session…
Slide show available @:
http://kelley.iu.edu/TS/ServicesSupport/CustomerSupport/Orientation/MBA_Orientation_2006.ppt
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• Notebook computer• IUB network cable (orange cord
w/oversized phone plugs on the ends) – passed out during configuration session
• AC adapter• UITS account information (generated
through AMS)
Training Checklist
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Training Session Agenda
• Discuss Network printer locations and quota• Notebook computer maintenance• Check IU accounts (AMS)• Configure Outlook/Exchange• Provide general building network info• Notebook computer support – “Do’s & Don’ts”• Support available through Technology Services• Miscellaneous helpful information• Q & A & evaluation
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Network Printer Queues & Locations
• cg0020prt – In CG 0020 lounge• cg1022prt – Outside of CG 1022• cg1034prt – In hallway between CG 1034 & 1040• cg1050prt – Across hallway from cg1034prt• cg2065prt – Outside of CG 2065• cg3075prt – In CG 3075
– (not always available due to scheduling conflicts)
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http://itaccounts.iu.edu/
Used to check preferred e-mail address and confirm/request IU network accounts:• Network ID• ADS• Exchange
IU Account Information
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Notebook Computer Maintenance
• Update Antivirus definitions – set for auto update, run scans weekly
• Update Ad-Aware/Spybot definitions weekly, run scans weekly
• Windows Updates – set for automatic• Suspend/Hibernation/Sleep mode – use at your own
risk• Carrying a Notebook Computer Safely
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Windows Update Information
• Standard notebook computers are set to automatically download & install Windows updates every day.
• Non standard notebook computers – To enable…– Right click on My Computer on the desktop
– choose Properties from the menu
– Select Automatic Updates tab and select checkbox to keep your computer up-to-date
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Symantec Antivirus Information
• Standard notebook computers are set to auto update every day
• Non standard notebook computers – choose File/Schedule Updates to enable this option
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Important Information for all Notebook Computer Users
• VPN Login Information – Username: {your username}– Password: {your password/passphrase} – Domain: ADS
• VPN Connection REQUIRED for printing and wireless network connection
• Logging Out or Locking Your Computer (CTRL-ALT-DEL – click “Lock Computer”)
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Outlook/Exchange Configuration
• Check for existing user profile • “START,” “Settings,” “Control Panel,” double click
“Mail”• “Show Profiles” – remove unwanted profile• Click Email accounts; Under "E-mail," select Add a new
e-mail account • Under "Server type", select Microsoft Exchange Server • Under "Exchange Server Settings," enter ads.iu.edu • Uncheck Use Cached Exchange Mode. Tab to the next
line and type your username. Click the Check name button
• Click Next, then Finish
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Network Connection Availability
• Classrooms in the Graduate & Executive Education Center (GEEC)– Available Mon-Thurs, 5:30-9pm (when not
reserved); 9pm-2am; Fri, 8am-5pm (when not reserved); Sat & Sun, 12pm (noon)-2am
• GEEC Breakout Rooms (29)– Available on a first-come, first-serve basis
• GEEC Graduate Student Lounge & Hallway Connections– Available 24 hrs/day, 7 days/week
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Network Connection Availability
• BUS/SPEA Library (PV150)– 155 Wired connections + wireless access– Available Mon-Thurs, 8am-12am (midnight); Fri,
8am-9pm; Sat, 10am-5pm; Sun, 11am-12am (midnight)
NOTE: They flicker lights 20 minutes before closing
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Wireless Information
Use VPN icon on desktop to login to IUB Network and to print to IUB printers– Username and password/passphrase are the same
as all other accounts
NOTE: Wired access will ALWAYS be faster/better
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Wireless Coverage
• Graduate & Executive Education Center – Available in all classrooms and most office areas
– Bathrooms excluded – concentrate on other business!
• Courtyard and Exterior Areas– Varied coverage – depends on signal penetration of
exterior walls
• Undergraduate Building– Available in all classrooms and most office areas
– Business/SPEA Library
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What you Should Expect to be Able to do with your Notebook Computer…
• Use it extensively in class the first year• Check your e-mail• Surf the “Net”• Take some exams on it
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What you Should Not Expect to be Able to do with your Notebook Computer
• Use it in every class• Plug into the network anywhere on campus
outside of designated areas (Kelley School of Business)
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What you Should Not Expect to be Able to do with your Notebook Computer
• Use it in every class• Plug into the network anywhere on campus
outside of designated areas (Kelley School of Business)
• Take it on dates• Sleep with it• Use it as a lunch tray• Use it as a fly swatter
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Software on Standard Notebooks• Windows XP with SP2• VPN Client• DVD playing and CD recording software• Symantec Antivirus, Corporate Edition• Quicktime• Microsoft Office 2003 w/all current Office updates• Adobe Acrobat Reader• IUB PPP (IUB modem dial-up software)• IUB printer locator• SSH Secure Shell (Telnet and FTP software) • Firefox• Internet Explorer• SpyBot
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Standard Notebook Computers – Additional Information
• One Hard Drive, Two Partitions – C: Used for Windows OS and applications – D: Used to store data files
• System Warranties for Standard Notebook Computers– IBM ThinkPad T43 – 3 year EasyServ (return to depot
warranty)– Dell Latitude D620 – 3 year next business day on-site
warranty– IMPORTANT – Keep your invoice or E-mail
confirmation (Dell)!!! This is your proof of purchase!
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Supplemental Info
• Check with your manufacturer before you take your laptop out of the U.S. as some companies require U.S. registration prior to obtaining warranty service in another country.
• If any software installation asks you to install a wireless bridge, DO NOT DO THIS!
• If you receive email from TSHELP or SOBACCT asking you to contact our office (Tech Services), please do so ASAP! It’s very possible that you have a network configuration that is causing difficulties for other users.
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Top 10 Notebook Acts of Stupidity
• My notebook computer fell out of my backpack and landed on the sidewalk – now it won’t boot
• I left my notebook computer in the car overnight and the temperature dropped below zero, now it won’t boot…
• I left my notebook computer too close to the lamp and it melted the case and screen…
• I sat on my notebook computer and now the screen is blank around the pointer…
• I left my laptop turned on & zipped it up in my carrying case while I drove home and now it won’t boot
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Top 10 Notebook Acts of Stupidity
• I checked my notebook computer through baggage at the airport and a Samsonite case obliterated it in baggage claim…
• I accidentally locked my notebook computer case shut and lost the key, so I had a locksmith drill the lock out (through the case), and now it doesn’t boot…
• From a technician, “Where did this liquid dripping out of your notebook computer come from?”
• My daughter destroyed/my dog ate my Ethernet cable
• “I spilled water on the keyboard and used a hair dryer to dry it up – I didn’t even put it on the hottest setting!” (6 keys on the keyboard were melted)
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Insurance & Surge Protectors
• Renters Insurance - A MUST!– Some companies will cover your laptop under their
standard policy; others may require an additional rider. Check with your agent.
• Surge protectors with telephone cable protection – A MUST!
• Complete Care (Dell), and ThinkPad Protection (IBM) plans DO NOT cover theft or intentionally inflicted damage (hammer marks)
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Network Access @ Home
On Campus – • Wired Ethernet (free) – fastest network option • Wireless Ethernet (free)
Off Campus –• $ Broadband DSL – Smithville (service fee)• $ Broadband DSL – Kiva (service fee)• $ Broadband ISDN – SBC (service fee)• $ Broadband Cable Modem – Insight (service fee) • Dial-up – IUB 56k modems (free) – slowest connection, two
hour time limit (http://iuware.iu.edu - Networking/PPP Wizards/PPP Wizard 4.0 for Bloomington)
For further options, see KB, Bloomington yellow pages, Web search engines, etc.
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Need Assistance???
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Services Available Via UITS Support Center - 855-6789,
Information Commons
• IU Account generation & maintenance• IU Network password resets• Software & Application installation & support• 24x7 telephone support• 24x7 IU Knowledge Base @ http://kb.indiana.edu • Evening & weekend walk-in support• Online Chat Support @ https://ithelplive.iu.edu
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Services Available Via Technology Services (CG0013)• KSB school-wide computing issues• Hardware support (only) for KSB “Standard
Notebooks” • Loaner Notebook computers available to any Kelley
Graduate Student for up to 1 week (3 week max/semester)
• Rebuild DVDs for standard units• Classroom technology, including video conferencing
(students must have faculty/staff sponsor)• KSB Network Printer Paper & Maintenance• AV Equipment (with faculty sponsorship)
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Notebook Computer Support
UITS Support Center – Telephone: 855-6789 (free & available 24x7)
– E-mail: [email protected] (free & available 24x7)
– UITS on-line help – http://uits.iu.edu (free & available 24x7)
– Walk-in: The Information Commons (1st floor of main library) 8am-midnight Mon-Thurs; 8am-9pm Fri; Noon-5pm Sat; Noon-Midnight Sun
Technology Services
– TS Home page http://www.kelley.iu.edu/ts
– Monday-Friday 7:30am-5pm
– Contact Info: [email protected] or 812-855-4247
– Walk-in: CG0013
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Alternate Support Options
During Summer break, Holidays, weekends, etc.
• UITS Support Center 855-6789, Information Commons, [email protected]
• Notebook Computer Vendors– Dell 1-800-WWW-DELL or (1-800-624-9896 )– IBM EasyServ 1-800-IBM-SERV (1-800-426-7378)
• PC Max (337-0630)• PC Guru (336-4878)• Computer Clubhouse (333-4484) • Check local yellow pages/Internet for others
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Miscellaneous Helpful Information
• Discharge battery fully once a month to sync with system fuel gauge (battery warranty is one year)
• If computer locks up in suspend/sleep/hibernation mode, unplug notebook, remove battery, wait 10 seconds and reboot.
• KSB Standard Notebook Start Menu assistance – instructions for changing machine name, Outlook Setup, and machine rebuild
• Ghost is your friend! • Make sure your antivirus software and windows
updates are current
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More Helpful Info
• Backup your personal data regularly (CDR/CDRW, USB “flash” or “thumb” drive, etc)
• Log Out or Lock Your Computer (CTRL-ALT-DEL)
• Protect Your Password(s)!!• Physically Secure Your Laptop when you need
to leave it unattended (Kensington Cable)
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Thank You!
• Please Take a Moment to Fill Out our On-line Survey/Evaluation:– http://kelley.iu.edu/ts/survey/orientation2005/MBA/login.cfm
• Questions??
• Slide show available @: http://www.kelley.iu.edu/ts/MBA_Orientation_2005.ppt