PeterConnects ProvisioningScale and simplify your Cisco collaboration process

Startup? SMB? Large Enterprise? PeterConnects Provisioning will transform the way you manage your organisation’s productivity and help drive down the cost of IT admin!

PeterConnects Provisioning is a web-based

application that’s suitable for any company and

for every kind of user.

• no UC knowledge needed

• off ers unlimited profi les and access levels

• compatible inside Jabber

• works on mobile phones and tablets

• great for Enterprise and Public sector

• scalable from 50 to more than 30.000 users

Spend 85% Less Time On UC Infrastructure!PeterConnects Provisioning dramatically reduces the complexity and time taken to deploy Cisco IP

phones – together with the full range of collaboration services.

When changes are needed or new people are added to your organisation, it’s essential that users get

up-to-speed as quickly as possible.

PeterConnects Provisioning ensures employees are operational much quicker – reducing deployment

times from hours to mere minutes per user. Additional collaboration services such as Mobility,

Presence, and Voicemails can also be added simply: via a single, easy-to-use, web portal.

Provisioning Module: Easily Manage Your UC Environment By integrating scalable development and a high level of granularity, PeterConnects Provisioning

enables users to manage their daily operational processes (moves, adds, and changes) in the easiest

possible way.

Global features

• User profiles: Build your own interface by defining every field, action, and feature. Create multiple

profiles to build in several levels of administration – from helpdesk operator to UC administrator.

• Templates: Preset all your devices in locked templates to avoid any mistakes during the

creation process.

• Multi-tenant: Decide which devices or users you want to manage and deny access to

everyone else.

PeterConnects Provisioning is a user-friendly, intuitive tool. No more bugging

network administrators for help! Enjoy business continuity and drive greater

productivity with fewer, or even less experienced, operations staff.

Save Time

Up to 85% of UC

operational time

Save Money

Delegate UC management

to first level IT

Increase Productivity

skilled employees can focus

on more challenging work

Telephony features

Our different telephony features help make our customers’ jobs easier – allowing them to use the tools

that best fit their needs.

• Multi device creation: Create a complete phone environment for new employees – including

phone, device profile, Jabber client, dual-

mode phone with SNR and voicemail.

• Number allocation: Allocated directory

numbers in numerous ways – including

automatic free DN association.

• Quick search: Find for users, phones, and

lines from a single search box.

• Mass deployment: Deploy a large number of devices in seconds with our unique system which

doesn’t require any phone mac addresses.

• Mass edit: One click edit for lines, devices, or users.

• Pickup group: Quickly assign several lines to a Pickup group.

• Line group: Add and remove users from a Line group.

• Voicemails: Easy voicemail admin.

• Inventory: List your CUCM devices depending on their state.

Selfcare Module: More Autonomy For Employees

Our Selfcare module enables end users to perform multiple actions to customise their personal

telephony environments, including:

• Mobility: Activate SNR and manage schedules.

• Phone buttons: Manage BLF and speed dial on an IpPhone.

• Click to Call: Search the enterprise directory and place calls.

• Phone Forward: Manage all forwards for each line.

• Speed Dial: Add, change, or remove any call shortcut.

• Pin Code: Reset passwords.

Provisioning Capabilities• Quickly create complete environments for end users.

• Experience a completely secure process based on an easy error-free template system – for

lines, devices, extension mobility profiles, UCCX resources, webex teams, and others.

• Create templates in seconds by extracting information from existing objects (such as

devices, lines, users) in your telephony environment.

• Build full workplace templates by assembling them and then using them for newcomers.

About PeterConnects

Receptionists, switchboard operators, and service desk employees have a key role in the success of your business.

Every time they pick up the phone or respond to a message, they shape the way customers perceive your company.

PeterConnects enables meaningful connections by adding customer insight, reachability context, and control

to every omnichannel conversation in a single pane of glass. We off er a suite of software solutions that

enhances your organisation’s communication.

This rich functionality is available for attendants/ receptionists, contact centres, and every employee:

• Automatic Call Distribution (ACD) – Handle and distribute large volumes of inbound conversations in an

effi cient way.

• Customer Insight – On the spot information from various lines of business systems like Dynamics CRM,

SalesForce, SAP and others.

• Reachability Context – View relevant customer information during every omnichannel conversation as well as

employee availability, conversation history, and reachability reporting.

• Control – Enable your employees to handle conversations quickly and effi ciently.

• Single pane of glass – Display information from multiple sources in a single, integrated view.

• Monitoring and Reporting – Provide real-time statistics and performance information to maximise customer

interaction and satisfaction.

All PeterConnects products are developed by JDM Software. With over 30 years of experience, JDM Software has

the expertise needed to off er quality solutions with superior real-world performance and world-class support.

JDM Software is both a Cisco Preferred Solution Partner and a Microsoft Partner.

PeterConnects Provisioning is a white label product from Flexcom exclusively for PeterConnects.

Agile Provisioning by Flexcom was initially created by Flexcom to extend native and missing Cisco features. A set of features has also

been available for Microsoft for 2 years.