2005 IPMA ForumInformation Technology and Changing the Culture of Government

Gary Robinson, DirectorDepartment of Information Services

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“We must change the culture of state government.” Governor Christine Gregoire

March 16, 2005

Embrace Change

Lead Boldly

Creating Hope and Opportunity

Make Decisions that Make a Difference – for the Better – in the Lives of Washington Citizens

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Budget Priorities Invest in Kids and Communities

Make Sure Children Have Health Care

Keep Washington on a Path to Economic Success

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Government Management Accountability and Performance (GMAP)

Give citizens a Clear, Concise View of How Government Programs Are Working and Whether Citizens Are Receiving Value for Their Tax Dollars

Take Personal Responsibility and Be Accountable for Results

Allocate Resources According to the Most Important Priorities

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Government Management Accountability and Performance (GMAP)

Use the Most Effective Strategies

Base Decision on Accurate, Up-to-Date Information

Persist and Follow Up Until We Achieve Results

Eliminate Programs or Concepts that Don’t Work or Are Ineffective

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Department of Information Services Quality and Reliable Service

Leadership and Innovation

Joint Project Accountability and Success

Government Management Accountability and Performance (GMAP)

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Government Management Accountability and Performance (GMAP)

Information that Is Shared for the Purpose of Achieving Results

New York City Police Department – COMPSTAT

City of Baltimore – CITISTAT

Build on Priorities of Government and Performance Based Management

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Government Management Accountability and Performance (GMAP)

GMAP Panel

Governor’s Office Leadership Directors – Office of Financial Management – Department

of Personnel – Department of Information Services Risk Manager – Legislative Liaison

Measures – Budget, Personnel, Service Performance, Contracts, Risk Management, Audits

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Information Technology Enterprise Architecture

Merged Agency Databases Injured WorkersSystem Interoperability Business Licensing and

PermitsGeographic Information SecurityChild Protective Services Small Agency SupportCriminal Justice Business ContinuityHealth Care

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Information Technology Enterprise Architecture

Core Business Processes – HRMS and Roadmap

Call Center – 311 Services

Smart Buying

Strategic Plan JLARC Funding Study

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Information Technology Project Management Project Management Framework

Portfolios – Budget Proposals – Investment Plan

HRMS – OMNI – MMIS

Measure Results – Scope – Schedule – Resources - Projection

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Project and Service Delivery Success Return on Taxpayer Investments

Harness Information Technology Systems to Analyze Costs and Operations of Agencies to Improve Deliver of Services

Thoughtful Analysis of Data and Evidence About Strategies that Work

Seamless Accountability from the Budget Writing Process through Implementation and Performance Audits

Accountability Driven Leadership – Clear – Bold – Take Good Risks - Disciplined

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Partnerships State, Local, and Federal Agencies

Software and Hardware Suppliers

Manager and Developers

Quality Assurance Consultants

IPMA