2002 Open Doors Organization Disability Study
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Transcript of 2002 Open Doors Organization Disability Study
Prepared for:
Open Doors Organization
230 East Ohio
Suite 101
Chicago, IL 60611
[email protected] 2002
Research among Research among Adults with Disabilities: Adults with Disabilities: Travel and HospitalityTravel and Hospitality
All rights reserved. This report is for use within the purchaser’s own organization only. Open Doors Organization data or information may not be reproduced or communicated by any means to other people, organizations or to the media without prior permission from the Open Doors Organization.
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Table of ContentsTable of ContentsTable of ContentsTable of Contents
Background 3
Objectives 4
Sample and Methodology 5
Executive Summary 6
Detailed Findings 16
Chapter 1: General Travel 17
Chapter 2: Profile of Travelers with Disabilities 22
Chapter 3: Profile of a Typical Trip 26
Chapter 4: Travel by Air 37
Chapter 5: Hotels 48
Chapter 6: Cruises 59
Chapter 7: Restaurants 62
Implications 67
Respondent Profile 69
Traveler Profile 73
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The Open Doors Organization commissioned Harris Interactive to conduct a quantitative study among Americans with disabilities (aged 18 and older) to identify the basic travel habits and patterns of adults with disabilities.
The development of the study was preceded by focus groups among people with disabilities as well as executive interviews with representatives from the travel industry.
The study was undertaken in response to the growing population of adults with disabilities. Assuming that incidence rates by age remain the same, by 2030 nearly 24% of the total US population will be disabled (and over 15% severely disabled). In addition, the total disabled population will increase by 30.9 million and the severely disabled population will increase by 21 million,when compared to 1997.*
BackgroundBackgroundBackgroundBackground
*This data on the incidence of adults with disabilities was obtained through a study published by the Census Bureau in 2001, based on 1997 data, called Americans with Disabilities.
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Key objectives of the study are to:
Measure general travel behaviors including how often adults with disabilities are traveling, with whom, how much they spend, and on which sources of information they rely to make decisions;
Gauge experiences with airlines, cruise lines, restaurants, and hotels;
Determine how well the needs of adults with disabilities are being met by airlines and hotels;
Quantify the top services/products that would encourage adults with disabilities to fly and stay in hotels more often.
Estimate the current and potential economic impact of the disability community
ObjectivesObjectivesObjectivesObjectives
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Total sample includes 1,037 interviews with adults with disabilities:
534 interviews were conducted online (using The Harris Poll Online Database)
503 interviews were conducted by telephone (using a prescreened sample of adults with disabilities from The Harris Poll)
Disability was defined as having blindness, deafness, or a condition that substantially limits one or more basic physical activities such as walking, climbing stairs, reaching, lifting or carrying. Respondents were screened based on this criteria using a variation of the 2000 Census question.
15% of the general adult population (or more than 31 million adults aged 18 and older) defines themselves as having one or more of these characteristics.*
Data was weighted to represent the populations with these disabilities aged 18 and older.
Interviewing was conducted between September 23, 2002 and October 9, 2002.
Interviews were an average of 21 minutes in length.
Sample and MethodologySample and MethodologySample and MethodologySample and Methodology
*This data on the incidence of adults with disabilities was obtained through The Harris Poll (November 2002) and based off of the 209,128,094 people age 18 years and older in the US population, according to the 2000 U.S. Census.
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Executive SummaryExecutive Summary
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Executive SummaryExecutive SummaryExecutive SummaryExecutive Summary
General Travel
71% of adults with disabilities (or more than 22 million people) have traveled at least once in the past 2 years.* This includes: 5.6 million business travelers 21 million pleasure/leisure travelers 5 million travelers who combine business and pleasure
Overall, adults with disabilities take about 2 trips every 2 years (or approximately 63 million total trips), the majority of which are for pleasure. And, each trip generally lasts 5 days.
There is also a subgroup of more frequent travelers in the disability community – 20% of all adults with disabilities travel at least 6 times every 2 years.
*This data is based on the 2000 U.S. Census which estimates that there are 209,128,094 people age 18 years and older in the U.S. population. The data on incidence of adults with disabilities was obtained through The Harris Poll (November 2002).
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Executive SummaryExecutive SummaryExecutive SummaryExecutive Summary
General Travel (continued)
While traveling, the typical adult with a disability spends $430, which means current travel expenditures among the disability population top $27 billion over the course of 2 years. The target traveler (or heavy spender*) among the disability population has one
or more of the following characteristics: household incomes of $35,000 or more; between the ages of 35 and 49; college graduates; and/or married.
*Heavy spenders are defined as adults with disabilities who on average spend $1,000 or more on a trip.
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Executive SummaryExecutive SummaryExecutive SummaryExecutive Summary
Sources of Information
When planning a trip, the Internet is a key resource for adults with disabilities. Almost half of those who travel (46%) say they consult the Internet for
accessibility information. One-third (33%) of those who travel book their trips most frequently online. This
appears to be somewhat higher than the general population.*
Word of mouth is also an extremely important source of information for adults with disabilities – 85% of those who travel say they share their travel experiences with others, indicating a powerful network among travelers with disabilities.
*According to the Travel Industry Association, 27% of travelers in the past year used the Internet for actually booking something related to their travel.
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Executive SummaryExecutive SummaryExecutive SummaryExecutive Summary
Airlines
30% of adults with disabilities have traveled by air in the past 2 years (or 9.4 million air travelers in total).
Air travelers typically take 2 flights every 2 years and spend $349 per flight (or $3.3 billion per year for the entire airline industry).
Air travelers say they would take 2 more flights per year if airlines were to accommodate their needs as a person with a disability. This translates into 18.8 million more flights – and means that air spending by the disability community could double if airlines were to make necessary accommodations.
The top features or services that airlines would need to offer to encourage more frequent travel would be: 1) more accommodating staff, 2) guaranteed preferred seating, and 3) a designated employee at check-in and arrival.
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Executive SummaryExecutive SummaryExecutive SummaryExecutive Summary
Hotels, Motels and Inns
55% of adults with disabilities have stayed in hotels, motels or inns in past 2 years (or 17.3 million hotel users).
Hotel users typically stay in hotels 2 times every 2 years and spend about $241 per visit (or $4.2 billion per year for the entire hotel industry).
Hotel users say they would stay in hotels 2 more times per year if hotels were to accommodate their needs as a person with a disability. This translates into 34.5 million more hotel stays – and means that hotel spending by the disability community could double if hotels were to make necessary accommodations.
The top features or services that hotels would need to offer to encourage more frequent hotel stays would be: 1) rooms close to entrance, hotel restaurants/food court, and transportation and 2) more accommodating staff. Based on qualitative research, “accommodating” staff seems to be interpreted as “sensitive” or
“solicitous.”
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Executive SummaryExecutive SummaryExecutive SummaryExecutive Summary
Cruises
In the past five years, 12% of adults with disabilities have taken a cruise. This appears to be somewhat higher than the general population.*
Repeat business for cruises is particularly high. 59% of those who have taken a cruise in the past five years plan to take another cruise in the coming five years.
*According to the Cruise Lines International Association (2002 Market Profile Study), only 8% of the U.S. general population has taken a cruise in the past 5 years.
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Executive SummaryExecutive SummaryExecutive SummaryExecutive Summary
Restaurants
On average, adults with disabilities patronize fast food restaurants, casual restaurants and more formal restaurants about once per week each. Typical personal expenditures range from $5 for fast food restaurants to $15 for more formal restaurants.
Adults with disabilities select their favorite (and most frequented) restaurants for the same reasons as adults without disabilities do – based on the taste of the food, the value, and the service.
% who patronize
at least once per week
Median Personal
Expenditures
Fast food restaurants 53% $5
Casual dining restaurants (e.g. Denny’s or Shoney’s)
36% $9
More formal restaurants 35% $15
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Detailed FindingsDetailed Findings
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Chapter 1:Chapter 1:General TravelGeneral Travel
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29%
11%
19%21%
14%
6%
None 1 2 3-5 6-10 More than 10
Overall Number of TripsOverall Number of TripsOverall Number of TripsOverall Number of Trips
Q500 How many trips have you taken in the past 2 years for business?Q501 How many trips have you taken in the past 2 years for pleasure?Q502 How many trips have you taken in the past 2 years for business & pleasure?Base: All respondents (n=1037)
71% of adults with disabilities traveled at least once in the past 2 years. Typically, adults with disabilities take about 2 trips every 2 years, though 1 out of 5 are more frequent travelers who take 6 trips or more.
Total Trips Taken in Past 2 Years
MEDIAN = 2
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Sharing Travel ExperiencesSharing Travel ExperiencesSharing Travel ExperiencesSharing Travel Experiences
Word of mouth is a powerful vehicle in the disability community – 85% of adults with disabilities who travel share their travel experiences with others.
Q540 Which of the following statements best reflects how likely you are to share your personal travel experiences with others?Base: Has taken a trip (n=778)
15%
4%
66%
14%
I primarily share my travel experiences withothers when the services and accommodations
have been excellent
I primarily share my travel experiences withothers when the services and accommodations
have been poor
Regardless of the situation - excellent or poor, Iam likely to share my travel experience with
others
I rarely or never share my personal travelexperience with others
Share Travel Experience 85%
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Method of Booking TripsMethod of Booking TripsMethod of Booking TripsMethod of Booking Trips
34%
33%
12%
9%
11%
On the phone, directly withthe airlines or hotels
On the Internet
In person with a travel agent
On the phone with a travelagent
Other
One-third of adults with disabilities who travel book their trips most frequently online. Only about 1 out of 5 use a travel agent.
Q515 Which method do you use most frequently to book your trips?Base: Has taken a trip (n=778)
Use Travel Agent22%
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50%48%
46%
27%
22%20% 19%
17% 16%
11%
7%
3%
Previousexperience
Friends andfamily
Internet Travelbrochures,
magazines ornew spapers
Travelcompanies,
such asairlines andhotel chains
Travel guides State or citytourismoffices
Travel agent Disabilityorganizations
or othercommunity
organizations
Television Other None of these
Sources of InformationSources of InformationSources of InformationSources of Information
Among those who travel, previous personal experience, friends and family, and the Internet are the top 3 sources of accessibility information for adults with disabilities who travel.
Q545 In general, when planning a trip, what are your best sources of information about which companies, services and products are most accessible for people with disabilities?Base: Has taken a trip (n=778)
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Reasons for Favorite RestaurantReasons for Favorite RestaurantReasons for Favorite RestaurantReasons for Favorite Restaurant
49%
44%
33%
30%
24%
19%
12%
9%
Their food tastes better thanother restaurants food.
Their meals are the bestvalue.
They have the best service.
They have the greatestvariety of food.
They have the nicestatmosphere.
They have the fastestservice.
They are the most accessiblefor people with disabilities.
Other reason not mentioned.
Taste of food, value, and service top the list of reasons why adults with disabilities return to their favorite restaurants.
Q725 Which of the following best describe why you keep going back to eat at your most-frequented restaurants?Base: All respondents (n=1037)
Service89%
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Chapter 2:Chapter 2:Profile of Travelers with DisabilitiesProfile of Travelers with Disabilities
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Profile of Travelers with DisabilitiesProfile of Travelers with DisabilitiesProfile of Travelers with DisabilitiesProfile of Travelers with Disabilities
Among all adults with disabilities…
General travel
71% have traveled at least once in the past 2 years 20% are frequent travelers … and have taken 6 or more trips in the past 2 years.
Type of travel
67% have traveled for pleasure 18% have traveled for business 16% have traveled for a combination of business and pleasure
Travel by air
30% have traveled by air in the past 2 years 10% are heavy airline users … and have taken 3 or more flights in the past two years
Stays in hotels
55% have stayed in hotels in the past 2 years 22% are heavy hotel users … and have stayed in hotels 3 or more times in the past 2
years
Travel expenditures
17% are heavy spenders …and typically spend more than $1,000 on a trip.
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Profile of Heavy Airline Users, Heavy Profile of Heavy Airline Users, Heavy Hotel Users, and Heavy SpendersHotel Users, and Heavy SpendersProfile of Heavy Airline Users, Heavy Profile of Heavy Airline Users, Heavy Hotel Users, and Heavy SpendersHotel Users, and Heavy Spenders
34% of all adults with disabilities fall into one or more of the following categories: heavy airline users, heavy hotel users or heavy spenders.
All adults with disabilities
Heavy Airline Users
2%
Heavy Spenders
10%
Heavy Hotel Users
10%
0%
3%
5%
4%
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Profile of Travel ExpendituresProfile of Travel ExpendituresProfile of Travel ExpendituresProfile of Travel Expenditures
Travelers with disabilities have taken more than 63 million trips in the past 2 years and typically spend $430 per trip.
So, total travel expenditures for the disability community equal….
More than $27 billion for 2 years
Approximately $13.6 billion annually
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Chapter 3:Chapter 3:Profile of a Typical TripProfile of a Typical Trip
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Total Trips for Total Trips for Business, Pleasure or CombinationBusiness, Pleasure or CombinationTotal Trips for Total Trips for Business, Pleasure or CombinationBusiness, Pleasure or Combination
Most of the trips taken by adults with disabilities are for pleasure.
Q500 How many trips have you taken in the past 2 years for business?Q501 How many trips have you taken in the past 2 years for pleasure?Q502 How many trips have you taken in the past 2 years for business & pleasure?Base: All respondents (n=1037)Q517 Now, thinking about your last trip, did you take your last trip for business, pleasure or both?Base: Has taken a trip (n=778)
% Last Trip% Total Trips
18%
66%
16%
Business Pleasure Both
6%
85%
7%
Business Pleasure Both
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6-717%
8 or more28%
3-533%
212%
18%
None3%
Profile of Typical TripProfile of Typical TripProfile of Typical TripProfile of Typical Trip
Q520 Again, thinking about your last trip, how many of the following people traveled with you?Q525 On your last trip, how many nights were you away from home?Q530 Also, on your last trip, approximately how much did you personally spend on . . . ?Base: Has taken a trip (n=778)*This figure is the median expenditures for the people who use this service. For example, the median expenditures ($349) for airfare is based off of only those who traveled by plane. As such, the specific expenditures will not equal the total.
26%
71%
26%
5%
5%
Family members- children
Family members- adults
Friends
Businesscolleagues
Professionalcaregivers
Travel companions
Nights Away From Home
Median
Total expenses $430
Accommodations (such as hotels, inns or motels)** $241
Airfare* $349
Food and beverages* $105
Entertainment (e.g., theater, theme parks and museums)* $100
Car (e.g., gas, tolls, rental)* $98
Mass transit* $28
MEDIAN = 5
On a typical trip, adults with disabilities: Spend 5 nights away from home; Have 1 companion; and Spend $430.
MEDIAN = 1 companion
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22%
49%
9%
24%
4%
Family members- children
Family members- adults
Friends
Businesscolleagues
Professionalcaregivers
6-74%
8 or more15%
3-563%
210%
11%
None4%
Profile of Typical Trip – Profile of Typical Trip – Business (18% of total trips)Business (18% of total trips)Profile of Typical Trip – Profile of Typical Trip – Business (18% of total trips)Business (18% of total trips)
Travel companions
Nights Away From Home
MEDIAN = 4
Median
Total personal expenses $330
Accommodations (such as hotels, inns or motels)* $226
Airfare* $530
Food and beverages* $99
Entertainment (e.g., theater, theme parks and museums)* $105
Car (e.g., gas, tolls, rental)* $108
Mass transit* $92
On a typical business trip, adults with disabilities: Spend 4 nights away from home; Have 1 companion; and Spend $330.
Q520 Again, thinking about your last trip, how many of the following people traveled with you?Q525 On your last trip, how many nights were you away from home?Q530 Also, on your last trip, approximately how much did you personally spend on . . . ?Base: Last trip was for business (n=53)*This figure is the median expenditures for the people who use this service. For example, the median expenditures ($530) for airfare is based off of only those who traveled by plane. As such, the specific expenditures will not equal the total.
MEDIAN = 1 companion
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26%
74%
23%
2%
5%
Family members- children
Family members- adults
Friends
Businesscolleagues
Professionalcaregivers
6-718%
8 or more29%
3-530%
212%
18%
None3%
Profile of Typical Trip – Profile of Typical Trip – Pleasure (66% of total trips)Pleasure (66% of total trips)Profile of Typical Trip – Profile of Typical Trip – Pleasure (66% of total trips)Pleasure (66% of total trips)
Travel companions
Nights Away From Home
MEDIAN = 5
Median
Total personal expenses $441
Accommodations (such as hotels, inns or motels)* $248
Airfare* $350
Food and beverages* $105
Entertainment (e.g., theater, theme parks and museums)* $101
Car (e.g., gas, tolls, rental)* $93
Mass transit* $27
On a typical pleasure trip, adults with disabilities: Spend 5 nights away from home; Have 1 companion; and Spend $441.
Q520 Again, thinking about your last trip, how many of the following people traveled with you?Q525 On your last trip, how many nights were you away from home?Q530 Also, on your last trip, approximately how much did you personally spend on . . . ?Base: Last trip was for pleasure (n=647)*This figure is the median expenditures for the people who use this service. For example, the median expenditures ($350) for airfare is based off of only those who traveled by plane. As such, the specific expenditures will not equal the total.
MEDIAN = 1 companion
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22%
52%
26%
22%
6%
Family members- children
Family members- adults
Friends
Businesscolleagues
Professionalcaregivers
6-79%
8 or more19%
3-531%
218%
120%
None3%
Profile of Typical Trip - Combined Business & Profile of Typical Trip - Combined Business & Pleasure (16% of total trips)Pleasure (16% of total trips)Profile of Typical Trip - Combined Business & Profile of Typical Trip - Combined Business & Pleasure (16% of total trips)Pleasure (16% of total trips)
Travel companions
Nights Away From Home
MEDIAN = 3
Median
Total personal expenses $435
Accommodations (such as hotels, inns or motels)* $211
Airfare* $233
Food and beverages* $94
Entertainment (e.g., theater, theme parks and museums)* $53
Car (e.g., gas, tolls, rental)* $91
Mass transit* $19
On a typical combined business and pleasure trip, adults with disabilities: Spend 3 nights away from home; Have 1 companion; and Spend $435.
Q520 Again, thinking about your last trip, how many of the following people traveled with you?Q525 On your last trip, how many nights were you away from home?Q530 Also, on your last trip, approximately how much did you personally spend on . . . ?Base: Last trip was combination of business and pleasure (n=64)*This figure is the median expenditures for the people who use this service. For example, the median expenditures ($233) for airfare is based off of only those who traveled by plane. As such, the specific expenditures will not equal the total.
MEDIAN = 1 companion
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25%
73%
29%
7%
6%
Family members- children
Family members- adults
Friends
Businesscolleagues
Professionalcaregivers
6-715%
8 or more25%
3-533%
213%
17%
None6%
Profile of Typical Trip – Frequent Travelers** Profile of Typical Trip – Frequent Travelers** (20% of all adults with disabilities)(20% of all adults with disabilities)Profile of Typical Trip – Frequent Travelers** Profile of Typical Trip – Frequent Travelers** (20% of all adults with disabilities)(20% of all adults with disabilities)
Travel companions
Nights Away From Home
MEDIAN = 5
Median
Total personal expenses $388
Accommodations (such as hotels, inns or motels)* $232
Airfare* $349
Food and beverages* $98
Entertainment (e.g., theater, theme parks and museums)* $97
Car (e.g., gas, tolls, rental)* $78
Mass transit* $22
On a typical trip, frequent travelers: Spend 5 nights away from home; Have 1 companion; and Spend $388.
Q520 Again, thinking about your last trip, how many of the following people traveled with you?Q525 On your last trip, how many nights were you away from home?Q530 Also, on your last trip, approximately how much did you personally spend on . . . ?Base: Has taken a trip and frequent traveler (n=246)*This figure is the median expenditures for the people who use this service. For example, the median expenditures ($349) for airfare is based off of only those who traveled by plane. As such, the specific expenditures will not equal the total.**Frequent travelers are defined as adults with disabilities who take 6 or more trips every 2 years.
MEDIAN = 1 companion
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27%
83%
24%
2%
3%
Family members- children
Family members- adults
Friends
Businesscolleagues
Professionalcaregivers
6-722%
8 or more47%
3-529%
22%
10%
None0%
Profile of Typical Trip – Heavy Spenders**Profile of Typical Trip – Heavy Spenders**(17% of all adults with disabilities)(17% of all adults with disabilities)Profile of Typical Trip – Heavy Spenders**Profile of Typical Trip – Heavy Spenders**(17% of all adults with disabilities)(17% of all adults with disabilities)
Travel companions
Nights Away From Home
MEDIAN = 7
Median
Total personal expenses $1,621
Accommodations (such as hotels, inns or motels)* $576
Airfare* $613
Food and beverages* $316
Entertainment (e.g., theater, theme parks and museums)* $223
Car (e.g., gas, tolls, rental)* $198
Mass transit* $50
On a typical trip, heavy spenders: Spend 7 nights away from home; Have 2 companions; and Spend $1,621.
Q520 Again, thinking about your last trip, how many of the following people traveled with you?Q525 On your last trip, how many nights were you away from home?Q530 Also, on your last trip, approximately how much did you personally spend on . . . ?Base: Has taken a trip and heavy spender (n=209)*This figure is the median expenditures for the people who use this service. For example, the median expenditures ($613) for airfare is based off of only those who traveled by plane. As such, the specific expenditures will not equal the total.**Heavy spenders are defined as adults with disabilities who on average spend $1,000 or more on a trip.
MEDIAN = 2 companions
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12%
61%
27%
6%
4%
Family members- children
Family members- adults
Friends
Businesscolleagues
Professionalcaregivers
6-715%
8 or more49% 3-5
25%
210%
11%
None0%
Profile of Typical Trip – Heavy Airline Users** Profile of Typical Trip – Heavy Airline Users** (10% of all adults with disabilities)(10% of all adults with disabilities)Profile of Typical Trip – Heavy Airline Users** Profile of Typical Trip – Heavy Airline Users** (10% of all adults with disabilities)(10% of all adults with disabilities)
Travel companions
Nights Away From Home
MEDIAN = 7
Median
Total personal expenses $661
Accommodations (such as hotels, inns or motels)** $300
Airfare* $349
Food and beverages* $140
Entertainment (e.g., theater, theme parks and museums)* $105
Car (e.g., gas, tolls, rental)* $108
Mass transit* $26
On a typical trip, heavy airline users: Spend 7 nights away from home; Have 1 companion; and Spend $661.
Q520 Again, thinking about your last trip, how many of the following people traveled with you?Q525 On your last trip, how many nights were you away from home?Q530 Also, on your last trip, approximately how much did you personally spend on . . . ?Base: Has taken a trip and heavy airline user (n=154)*This figure is the median expenditures for the people who use this service. For example, the median expenditures ($349) for airfare is based off of only those who traveled by plane. As such, the specific expenditures will not equal the total.**Heavy airline users are defined as adults with disabilities who have flown 3 or more times in the past 2 years.
MEDIAN = 1 companion
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24%
70%
28%
9%
5%
Family members- children
Family members- adults
Friends
Businesscolleagues
Professionalcaregivers
6-715%
8 or more29%
3-530%
214%
110%
None2%
Profile of Typical Trip – Heavy Hotel Users** Profile of Typical Trip – Heavy Hotel Users** (22% of all adults with disabilities)(22% of all adults with disabilities)Profile of Typical Trip – Heavy Hotel Users** Profile of Typical Trip – Heavy Hotel Users** (22% of all adults with disabilities)(22% of all adults with disabilities)
Travel companions
Nights Away From Home
MEDIAN = 5
Median
Total personal expenses $689
Accommodations (such as hotels, inns or motels)* $304
Airfare* $348
Food and beverages* $147
Entertainment (e.g., theater, theme parks and museums)* $108
Car (e.g., gas, tolls, rental)* $107
Mass transit* $25
On a typical trip, heavy hotel users: Spend 5 nights away from home; Have 1 companion; and Spend $689.
Q520 Again, thinking about your last trip, how many of the following people traveled with you?Q525 On your last trip, how many nights were you away from home?Q530 Also, on your last trip, approximately how much did you personally spend on . . . ?Base: Has taken a trip and heavy hotel user (n=312)*This figure is the median expenditures for the people who use this service. For example, the median expenditures ($348) for airfare is based off of only those who traveled by plane. As such, the specific expenditures will not equal the total.**Heavy hotel users are defined as adults with disabilities who have stayed in hotels 3 or more times in the past 2 years.
MEDIAN = 1 companion
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Total Expenditures – By Marital Status, Total Expenditures – By Marital Status, Income, Age and EducationIncome, Age and EducationTotal Expenditures – By Marital Status, Total Expenditures – By Marital Status, Income, Age and EducationIncome, Age and Education
Average expenditures are higher for adults with disabilities in one or more of the following categories: those who are married, have higher incomes, are college graduates, and/or are between the ages of 35 and 49.
Q530 Also, on your last trip, approximately how much did you personally spend on . . . ?Base: Has taken a trip (n=778)
Total PersonalExpenses
MEDIAN
Marital Status
Married/living with spouse $498
Single $384
Income
Less than $15K $384
$15K to less than $34.9K $383
$35K to less than $49.9K $725
$50K to less than $75K $697
$75K or more $704
Total PersonalExpenses
MEDIAN
Age
18-34 $300
35-49 $564
50-64 $403
65 or older $478
Education
High school graduate or less $342
Some college $521
College graduate or more $676
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Chapter 4:Chapter 4:Travel By AirTravel By Air
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Profile of Air TravelersProfile of Air TravelersProfile of Air TravelersProfile of Air Travelers
30% of adults with disabilities have traveled by air in the past 2 years (or 9.4 million air travelers).
Air travelers typically take 2 trips every 2 years (or 18.8 million trips) and spend $349 per flight.
So, total expenditures for the airline industry among travelers with disabilities equal….
More than $6.6 billion for 2 years
Approximately $3.3 billion annually*
*According to the Travel Industry Association, total air passenger revenues in 2002 were $72.9 billion. Therefore, adults with disabilities contribute about 4.5% of total revenues.
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57%
28%
14%
0 flights 1-2 flights 3 or more flights
Trips By AirTrips By Air
43% of travelers with disabilities have taken at least 1 flight in the past 2 years.
Q505 For how many of these trips did you travel by air?Base: Has taken a trip (n=778)
Number of Airline Flights Taken by Travelers with Disabilities
over the Past 2 Years
43%
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Heavy Airline UsersHeavy Airline UsersHeavy Airline UsersHeavy Airline Users
Heavy airline users take 3 or more flights every 2 years and comprise 10% of all adults with disabilities.
All adults with disabilities
Adults with disabilities
who travel (71%)
Adults with disabilities
who fly (30%)
Heavy airline users (10%)
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Special Devices/Equipment Special Devices/Equipment Special Devices/Equipment Special Devices/Equipment
40%
31%
13%
9%
6%
2%
2%
0%
44%
47%
31%
14%
8%
5%
4%
2%
1%
36%
Use of airport wheelchair to get to the gate
Some type of meet-and-assist or escort serviceat the gate
Use of airport transfer chair (aisle chair) to get toyour seat
Use of onboard wheelchair
Assistive hearing devices
Oxygen
Braile safety cards
Service animals
None of these
Total
Heavy Airline User
The use of an airport wheelchair and a meet-and-assist service are by far the most important services needed by adults with disabilities (and also heavy airline users).
Q625 Which of the following special devices do you need when you travel by air?Base: Has traveled by air (n=378)
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Features/Services That Encourage More Features/Services That Encourage More Frequent Travel By AirFrequent Travel By AirFeatures/Services That Encourage More Features/Services That Encourage More Frequent Travel By AirFrequent Travel By Air
More accommodating staff, guaranteed seating, and designated assistance at check-in/arrival top the list of services airlines need to offer in order to encourage more frequent travel among adults with disabilities. Guaranteed preferred seating is far and away the top service requested by heavy airline users.
Q635 Which of the following two items would encourage you to fly more often?Base: All respondents (n=1037) NOTE: This analysis was performed using a trade-off technique called the Compass Method. 15% of adults with disabilities answered that none of the services offered would encourage them to fly more often.
All Adults With Disabilities
Heavy Airline Users
Rank Index Rank Index
Staff who go out of their way to accommodate my special needs 1 198 3 189
Guaranteed preferred seating (aisle seat upfront, preferably bulkhead) 2 188 1 350
Designated employee at check-in and arrival 3 176 2 190
Meet and assist service at the gate 4 148 5 155
Centralized phone number to call 5 140 6 117
Increased sensitivity to my needs during security checks 6 135 4 167
Accessible lavatory 7 128 7 106
Wheelchair drop off and pick up at gate 8 124 10 85
Use of airport wheelchair to get to the gate 9 118 8 101
More time to board or exit the plane 10 113 9 89
Attendants who do not call unnecessary attention to my needs 11 74 11 75
Use of airport transfer chair to get to my seat 12 50 12 27
Oxygen available on board 13 41 14 14
Use of onboard wheelchair 14 37 13 17
Assistive hearing devices 15 14 16 6
Service animals 16 12 15 10
Braille safety cards 17 5 17 2
Instructions for reading this table:
The “rank” column shows the order of respondents’
preferences.
The “index” column is the share of preference for each item. “100” is the score we would
expect each item to receive, if all items were considered
equally important. Anything above 100 is considered more
important and anything less than 100 is considered less
important.
In addition, the “index” shows the relative importance of each item. For example,
guaranteed preferred seating (index=188) is five times
more important than use of an onboard wheelchair (index=37).
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Top 5 Features/Services That Would Encourage Top 5 Features/Services That Would Encourage More Frequent Air Travel – By Severity and Type More Frequent Air Travel – By Severity and Type of Disabilityof Disability
Top 5 Features/Services That Would Encourage Top 5 Features/Services That Would Encourage More Frequent Air Travel – By Severity and Type More Frequent Air Travel – By Severity and Type of Disabilityof Disability
The same features/services would also encourage more air travel, regardless of severity or type of disability. Guaranteed preferred seating and more accommodating staff top the list for all groups.
Q635 Which of the following two items would encourage you to fly more often?Base: Blindness (n=141); Deafness (n=175); Physical impairment (n=961); Slight/moderate (n=421); Somewhat/very severe (n=614) NOTE: This analysis was performed using a trade-off technique called the Compass Method.
Blindness Deafness Physical Impairment
1. Staff who go out of their way to accommodate my special needs
1. Guaranteed preferred seating1. Staff who go out of their way to accommodate my special needs
2. Guaranteed preferred seating 2. Centralized phone number to call 2. Guaranteed preferred seating
3. Meet and assist service at the gate3. Staff who go out of their way to accommodate my special needs
3. Designated employee at check-in and arrival
4. Designated employee at check-in and arrival
4. Increased sensitivity to my needs during security checks
4. Meet and assist service at the gate
5. Centralized phone number to call5. Designated employee at check-in and arrival
5. Centralized phone number to call
Slight/moderate disability Somewhat/very severe disability
1. Guaranteed preferred seating1. Staff who go out of their way to accommodate my special needs
2. Designated employee at check-in and arrival
2. Guaranteed preferred seating
3. Staff who go out of their way to accommodate my special needs
3. Designated employee at check-in and arrival
4. Meet and assist service at the gate 4. Meet and assist service at the gate
5. Centralized phone number to call5. Increased sensitivity to my needs during security checks
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Potential For Air Travel if Needs Were MetPotential For Air Travel if Needs Were MetPotential For Air Travel if Needs Were MetPotential For Air Travel if Needs Were Met
31%
17%
25%
19%
5%
None
1
2
3-5
6 or more
If their needs were met, the typical traveler with a disability would take 2 more flights per year as would the typical heavy airline user.
Q640 How many more trips do you think you would take in a given year if airlines were able to accommodate all of your primary needs as a person with a disability?Base: Has traveled by air (n=378); Heavy airline users (n=154)
MEDIAN = 2
28%
9%
30%
25%
5%
None
1
2
3-5
6 or more
Air Travelers With DisabilitiesHeavy Airline Users
(10% of adults with disabilities)
MEDIAN = 2
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Potential Revenue for AirlinesPotential Revenue for AirlinesPotential Revenue for AirlinesPotential Revenue for Airlines
The airline industry has the potential to more than double its annual revenue from adults with disabilities (an additional $3.3 billion) if necessary accommodations are made. And, this is even a very conservative estimate, assuming that air travelers with disabilities have overstated two-fold how often they would take flights if accommodations are made. Moreover, airlines that reach out more aggressively and immediately to the disability market can expect to achieve a larger share of the $3.3 billion.
NOTE: Adults with disabilities are defined as those having blindness, deafness, or a condition that substantially limits one or more basic physical activities such as walking, climbing stairs, reaching, lifting or carrying. The data on the incidence of adults with disabilities was obtained through The Harris Poll (November 2002) and based off of the number of adults in the US population, according to the 2000 U.S. Census. The 30% incidence of air travelers was based off of data from this study.
Air Travelers with Disabilities 9,410,764Median Additional Flights Per Air Traveler User X 2Total Additional Flights Per Year 18,821,528
Total Additional Flights Per Year 18,821,528Median Airline Expenditures X $349Additional Airline Spending Per Year $6.6 billion
Conservative Estimate of Airline Spending (1/2 of Additional Airline Spending) $3.3 billion
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Chapter 5:Chapter 5:HotelsHotels
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Profile of Hotel UsersProfile of Hotel UsersProfile of Hotel UsersProfile of Hotel Users
55% of adults with disabilities have stayed in hotels in the past 2 years (or 17.3 million hotel users).
Hotel users typically stay in hotels 2 times every 2 years (or 34.5 million visits) and spend $241 per visit.
So, total expenditures for the hotel industry among travelers with disabilities equal….
More than $8.3 billion for 2 years
Approximately $4.2 billion annually*
*According to the Travel Industry Association, total hotel room revenues in 2002 were $76.3 billion. Therefore, adults with disabilities contribute about 5.5% of total revenues.
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Stays in Hotels, Motels, or InnsStays in Hotels, Motels, or Inns
23%
45%
32%
0 hotel stays 1-2 hotel stays 3 or more hotel stays
64% of travelers with disabilities have stayed in hotels at least 1 time in the past 2 years.
Q510 How many of these trips included one stay overnight in paid accommodations, such as a hotel or motel?Base: Has taken a trip (n=778)
Number of Hotel Stays Taken by Travelers with Disabilities
over the Past 2 Years
64%
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Heavy Hotel UsersHeavy Hotel UsersHeavy Hotel UsersHeavy Hotel Users
Heavy hotel users stay in hotels, motels or inns 3 or more times every two years and comprise 22% of all adults with disabilities.
All adults with disabilities
Adults with disabilities
who travel (71%)
Adults with disabilities
who stay in hotels (55%)
Heavy hotel users (22%)
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Features/Services That Encourage More Features/Services That Encourage More Frequent Hotel StaysFrequent Hotel StaysFeatures/Services That Encourage More Features/Services That Encourage More Frequent Hotel StaysFrequent Hotel Stays
The location of the room (that is, a room close to the entrance, restaurants, and transportation) and accommodating, designated staff are the most important services that hotels need to offer to encourage adults with disabilities to visit more often.
Q820 Which of the following two items would encourage you to stay in hotels more often?Base: All respondents (n=1037) NOTE: This analysis was performed using a trade-off technique called the Compass Method. 8% of adults with disabilities answered that none of the services offered would encourage them to stay in hotels more often.
Adults with Disabilities
Rank Index
Room close to hotel restaurants or food court
1 280
Room close to entrance and transportation
2 263
Staff who go out of their way to accommodate my special needs
3 168
Designated hotel employee at check-in 4 164
Room service 5 134
Internet access in room 6 132
Ramp access to entrances 7 124
Wall mounted shower seat available 8 122
Portable tub/shower seat available 9 99
Wheelchair accessible room with roll-in shower
10 99
Visual alert system for doors, phone, and smoke detector
11 96
Adults with Disabilities
Rank Index
Room with grab bars only 12 93
Wheelchair accessible room with bathtub
13 81
Staff who do not call unnecessary attention to my needs
14 72
Bed on open bed frame 15 72
Large print menus and property maps
16 63
Lower shower heads 17 60
Lower closet shelves 18 53
Captions on all television channels
19 32
Phone amplifier 20 29
Pool lift 21 28
In room TTY 22 18
Non wheelchair accessible room 23 17
Instructions for reading this table:
The “rank” column shows the order of
respondents’ preferences.
The “index” column is the share of preference
for each item. If all items were considered equally important, “100” is the score we would expect each item to
receive. Anything above 100 is considered more important and anything
less than 100 is considered less
important.
In addition, the “index” shows the relative
importance of each item. For example,
room close to restaurants (index=280)
is ten times more important than pool lift (index=28).
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Features/Services That Encourage More Features/Services That Encourage More Frequent Hotel Stays By Heavy Hotel UsersFrequent Hotel Stays By Heavy Hotel UsersFeatures/Services That Encourage More Features/Services That Encourage More Frequent Hotel Stays By Heavy Hotel UsersFrequent Hotel Stays By Heavy Hotel Users
A convenient hotel room and accommodating, accessible staff are also the most important services requested by heavy hotel users.
Q820 Which of the following two items would encourage you to stay in hotels more often?Base: Heavy hotel users (n=312) NOTE: This analysis was performed using a trade-off technique called the Compass Method.
Heavy Hotel Users
Rank Index
Room close to entrance and transportation
1 348
Room close to hotel restaurants or food court
2 318
Designated hotel employee at check-in 3 194
Staff who go out of their way to accommodate my special needs
4 162
Wall mounted shower seat available 5 134
Internet access in room 6 119
Room service 7 116
Ramp access to entrances 8 107
Room with grab bars only 9 97
Portable tub/shower seat available 10 91
Visual alert system for doors, phone, and smoke detector
11 86
Wheelchair accessible room with roll-in shower 12 74
Heavy Hotel Users
Rank Index
Staff who do not call unnecessary attention to my needs
13 73
Wheelchair accessible room with bathtub
14 62
Bed on open bed frame 15 57
Lower shower heads 16 56
Large print menus and property maps
17 48
Lower closet shelves 18 45
Captions on all television channels
19 27
Phone amplifier 20 24
In room TTY 21 24
Pool lift 22 19
Non wheelchair accessible room 23 17
Instructions for reading this table:
The “rank” column shows the order of
respondents’ preferences.
The “index” column is the share of preference
for each item. If all items were considered equally important, “100” is the score we would expect each item to
receive. Anything above 100 is considered more important and anything
less than 100 is considered less
important.
In addition, the “index” shows the relative
importance of each item. For example,
room close to restaurants (index=318)
is almost 17 times more important than pool lift (index=19).
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Top 5 Features/Services That Would Encourage Top 5 Features/Services That Would Encourage More Frequent Hotel Stays – By Severity and Type More Frequent Hotel Stays – By Severity and Type of Disabilityof Disability
Top 5 Features/Services That Would Encourage Top 5 Features/Services That Would Encourage More Frequent Hotel Stays – By Severity and Type More Frequent Hotel Stays – By Severity and Type of Disabilityof Disability
The same features/services would also encourage more hotel stays, regardless of severity or type of disability – the location of the room and more accommodating staff are important to all groups.
Q635 Which of the following two items would encourage you to fly more often?Base: Blindness (n=141); Deafness (n=175); Physical impairment (n=961); Slight/moderate (n=421); Somewhat/very severe (n=614) NOTE: This analysis was performed using a trade-off technique called the Compass Method.
Blindness Deafness Physical Impairment
1. Room close to hotel restaurants or food court
1. Room close to hotel restaurants or food court
1. Room close to hotel restaurants or food court
2. Room close to entrance and transportation
2. Staff who go out of their way to accommodate my special needs
2. Room close to entrance and transportation
3. Staff who go out of their way to accommodate my special needs
3. Room close to entrance and transportation
3. Staff who go out of their way to accommodate my special needs
4. Room service 4. Designated hotel employee at check-in 4. Designated hotel employee at check-in
5. Internet access in room5. Visual alert system for doors, phone, and smoke detector
5. Room service
Slight/Moderate Somewhat/very severe
1. Room close to hotel restaurants or food court
1. Room close to entrance and transportation
2. Room close to entrance and transportation
2. Room close to hotel restaurants or food court
3. Designated hotel employee at check-in3. Staff who go out of their way to accommodate my special needs
4. Internet access in room4. Designated hotel employee at check-in
5. Staff who go out of their way to accommodate my special needs
5. Ramp access to entrances
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Potential For Hotel Stays if Needs Were MetPotential For Hotel Stays if Needs Were MetPotential For Hotel Stays if Needs Were MetPotential For Hotel Stays if Needs Were Met
32%
11%
21%
21%
9%
None
1
2
3-5
6 or more
If their needs were met, the typical traveler with a disability would stay in hotels 2 more times per year as would the typical heavy hotel user.
Q825 In a given year, how many time would you stay in a hotel if hotels were able to accommodate all of your primary needs as a person with a disability?Base: Has stayed in paid accommodations (n=607); Heavy hotel users (n=312)
All Hotel Users With Disabilities
33%
10%
15%
25%
11%
None
1
2
3-5
6 or more
Heavy Hotel Users22% of all adults with disabilities
MEDIAN = 2 MEDIAN = 2
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Potential Revenue for HotelsPotential Revenue for HotelsPotential Revenue for HotelsPotential Revenue for Hotels
The hotel industry has the potential to more than double its annual revenue from adults with disabilities (an additional $4.2 billion) if necessary accommodations are made. And, this is even a very conservative estimate, assuming that hotel users with disabilities have overstated two-fold how often they would go to hotels if accommodations are made. Moreover, hotels that reach out more aggressively and immediately to the disability market can expect to achieve a larger share of the $4.2 billion.
NOTE: Adults with disabilities are defined as those having blindness, deafness, or a condition that substantially limits one or more basic physical activities such as walking, climbing stairs, reaching, lifting or carrying. The data on the incidence of adults with disabilities was obtained through The Harris Poll (November 2002) and based off of the number of adults in the US population, according to the 2000 U.S. Census. The 55% incidence of hotel users was based off of data from this study.
Hotel Users with Disabilities 17,253,068Median Additional Hotel Stays Per Hotel User X 2Total Additional Hotel Stays Per Year 34,506,136
Total Additional Hotel Stays Per Year 34,506,136Median Hotel Expenditures X $241Additional Hotel Spending Per Year $8.3 billion
Conservative Estimate of Hotel Spending (1/2 of Additional Hotel Spending) $4.2 billion
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Chapter 6:Chapter 6:CruisesCruises
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Taken a Cruise in the Past Five YearsTaken a Cruise in the Past Five YearsTaken a Cruise in the Past Five YearsTaken a Cruise in the Past Five Years
12%
88%
Yes No
12% of adults with disabilities have taken a cruise in the past 5 years.
Q645 Have you taken a cruise in the past five years?Base: All respondents (n=1037)
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Taken a Cruise in the Past Five YearsTaken a Cruise in the Past Five YearsTaken a Cruise in the Past Five YearsTaken a Cruise in the Past Five Years
Most adults with disabilities don’t anticipate taking a cruise in the next 5 years. However, once adults with disabilities have taken a cruise, they are likely to want to take a cruise again.
Q650 And, on a scale of 1 to 7 with “1” representing “not likely at all” and “7” representing “extremely likely” , how likely are you to take a cruise in the next five years?Base: All respondents (n=1037); Has taken a cruise in the past five years (n=121)
NOTE: On the 7 point scale, “likely” is associated with a rating of 5,6 or7; “neither likely nor unlikely” is associated with a rating of 4; and “unlikely” is associated with a rating of 1,2, or 3.
% Likelihood to Take Cruise in Next Five Years
25%
8%
66%
59%
9%
25%
Likely Neither likely nor unlikely Unlikely
Total
Has taken cruise inpast 5 years
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ImplicationsImplications
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ImplicationsImplicationsImplicationsImplications
Despite the hurdles and frustrations expressed during preliminary qualitative research, the travel market among adults with disabilities is huge…
More than 22 million adults with disabilities have traveled in the past 2 years. They have taken more than 63 million trips in the past 2 years. They have spent over $27 billion on travel expenditures in the past 2 years.
Revenues from travelers with disabilities could double for both airlines and hotels, if appropriate accommodations are made.
The accommodations needed to capture this potential revenue do not seem to be cost-prohibitive or unattainable:
For airlines, more accommodating staff and guaranteed preferred seating For hotels, rooms close to transportation, entrances and restaurants and more
accommodating staff
The Internet is an especially powerful vehicle among adults with disabilities who travel and has the opportunity to be better leveraged among travel suppliers when reaching out to adults with disabilities.
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Respondent ProfileRespondent Profile
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Respondent ProfileRespondent ProfileRespondent ProfileRespondent Profile
Age Total%
18 – 34 1335 – 49 2750 – 64 3065+ 29Decline to answer 1
MEAN 54Marital Status Total%
Married 54Single, never married 15Divorced 11Separated 3Widowed 11Living with partner 5Decline to answer 1
Marital Status Total%
Married 54Single, never married 15Divorced 11Separated 3Widowed 11Living with partner 5Decline to answer 1
Gender Total%
Male 46Female 54
Gender Total%
Male 46Female 54
Children <18 in Household Total%
No children in household 751 112 73 or more 6Decline to answer *
Children <18 in Household Total%
No children in household 751 112 73 or more 6Decline to answer *
Race Total%
White 84Black/African American 6Native American or Alaskan Native 3Mixed racial background 2Other 1Decline to answer 3
Ethnicity
Yes, of Hispanic origin 5No, not of Hispanic origin 92Decline to answer 3
Race Total%
White 84Black/African American 6Native American or Alaskan Native 3Mixed racial background 2Other 1Decline to answer 3
Ethnicity
Yes, of Hispanic origin 5No, not of Hispanic origin 92Decline to answer 3
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Respondent Profile (continued)Respondent Profile (continued)Respondent Profile (continued)Respondent Profile (continued)
Education Total%
High school graduate or less 51Completed some college, but no degree 22Associate’s degree 7College graduate or more 19Decline to answer 1
Education Total%
High school graduate or less 51Completed some college, but no degree 22Associate’s degree 7College graduate or more 19Decline to answer 1
Household Income Total%
Less than $25,000 41$25,000 - $49,999 24$50,000 - $74,999 11$75,000 or more 8Decline to answer 16
Household Income Total%
Less than $25,000 41$25,000 - $49,999 24$50,000 - $74,999 11$75,000 or more 8Decline to answer 16
Employment Status Total%
Employed (full-time, part-time, self-employed) 21Not employed, but looking for work 4Not employed and not looking for work 17Retired 47Student 3Homemaker 11Decline to answer 2
Employment Status Total%
Employed (full-time, part-time, self-employed) 21Not employed, but looking for work 4Not employed and not looking for work 17Retired 47Student 3Homemaker 11Decline to answer 2
Region Total%
East 19Midwest 25South 36West 20
Region Total%
East 19Midwest 25South 36West 20
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Respondent Profile (continued)Respondent Profile (continued)Respondent Profile (continued)Respondent Profile (continued)
Type of Disability Total%
Have blindness or vision impairment 14Have deafness or hearing impairment 18Have physical mobility impairment 92
Type of Disability Total%
Have blindness or vision impairment 14Have deafness or hearing impairment 18Have physical mobility impairment 92
Severity of Disability Total%
Slight/Moderate (Net) 42 Slight 10
Moderate 32
Severe (Net) 58Somewhat severe 40Very severe 18
Severity of Disability Total%
Slight/Moderate (Net) 42 Slight 10
Moderate 32
Severe (Net) 58Somewhat severe 40Very severe 18
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Traveler ProfileTraveler Profile
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Traveler ProfileTraveler ProfileTraveler ProfileTraveler Profile
Age Total%
18 – 34 1335 – 49 2850 – 64 3065+ 29Decline to answer 1
MEAN 54Marital Status Total%
Married 56Single, never married 14Divorced 12Separated 2Widowed 11Living with partner 5Decline to answer 1
Marital Status Total%
Married 56Single, never married 14Divorced 12Separated 2Widowed 11Living with partner 5Decline to answer 1
Gender Total%
Male 45Female 55
Gender Total%
Male 45Female 55
Children <18 in Household Total%
No children in household 741 132 73 or more 5Decline to answer *
Children <18 in Household Total%
No children in household 741 132 73 or more 5Decline to answer *
Race Total%
White 83Black/African American 6Native American or Alaskan 3 NativeMixed racial background 3Other 1Decline to answer 4
Ethnicity
Yes, of Hispanic origin 4No, not of Hispanic origin 93Decline to answer 3
Race Total%
White 83Black/African American 6Native American or Alaskan 3 NativeMixed racial background 3Other 1Decline to answer 4
Ethnicity
Yes, of Hispanic origin 4No, not of Hispanic origin 93Decline to answer 3
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Traveler Profile (continued)Traveler Profile (continued)Traveler Profile (continued)Traveler Profile (continued)
Education Total%
High school graduate or less 46Completed some college, but no degree 25Associate’s degree 7College graduate or more 20Decline to answer 1
Education Total%
High school graduate or less 46Completed some college, but no degree 25Associate’s degree 7College graduate or more 20Decline to answer 1
Household Income Total%
Less than $25,000 37$25,000 - $49,999 25$50,000 - $74,999 13$75,000 or more 10Decline to answer 15
Household Income Total%
Less than $25,000 37$25,000 - $49,999 25$50,000 - $74,999 13$75,000 or more 10Decline to answer 15
Employment Status Total%
Employed (full-time, part-time, self-employed) 24Not employed, but looking for work 4Not employed and not looking for work 16Retired 46Student 5Homemaker 11Decline to answer 2
Employment Status Total%
Employed (full-time, part-time, self-employed) 24Not employed, but looking for work 4Not employed and not looking for work 16Retired 46Student 5Homemaker 11Decline to answer 2
Region Total%
East 20Midwest 26South 33West 21
Region Total%
East 20Midwest 26South 33West 21
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Traveler Profile (continued)Traveler Profile (continued)Traveler Profile (continued)Traveler Profile (continued)
Type of Disability Total%
Have blindness or vision impairment 12Have deafness or hearing impairment 18Have physical mobility impairment 91
Type of Disability Total%
Have blindness or vision impairment 12Have deafness or hearing impairment 18Have physical mobility impairment 91
Severity of Disability Total%
Slight/Moderate (Net) 43 Slight 11Moderate 33
Severe (Net) 57Somewhat severe 42Very severe 15
Severity of Disability Total%
Slight/Moderate (Net) 43 Slight 11Moderate 33
Severe (Net) 57Somewhat severe 42Very severe 15