1.www.plays-in-business.com 20 Tips to implement and rollout Organisational Change Projects Michael Tarnowski Arthur John Picton: https://www.flickr.com/photos/arthurjohnpicton/4383221264/in/faves-58564123@N05/

2. www.plays-in-business.com Change is inevitable compassrose_04 https://www.flickr.com/photos/compassrose_04/7321975372 Change is inevitable Change is a process Change is not an event Change never stops Change is continuous 3. www.plays-in-business.com Organisations arentr any different than People because people/employees are their base! Heather Gold: https://www.flickr.com/photos/subvert/4419653281/in/faves-58564123@N05/ 4. www.plays-in-business.com Organisations are difficult to change Luis Vilanova https://www.flickr.com/photos/32951050@N05/3204345416/ Its difficult to change Organisations since its difficult to change Employees 5. www.plays-in-business.com Fear to Change Rubn Daz Alonso https://www.flickr.com/photos/outime/3974810429/ Employees fear Change 6. www.plays-in-business.com Resistance to Change Rubn Daz Alonso https://www.flickr.com/photos/outime/4250568447/ Employees resist Change 7. www.plays-in-business.com Problems of Organisational Change In Organisational Change Projects you are confronted with Resistance Fear Loss of Trust No-Commitment Resignation Kevin Dooley https://www.flickr.com/photos/12836528@N00/3166121241/ Here are 20 tips how to cope with this 8. www.plays-in-business.com Active Management Attention Kristof Ramo https://www.flickr.com/photos/kristoframon/3526530172 1. Call for Active Management Attention and Support As Manager: Walk your talk! Be present at all levels Trust your employees let them detail high level change objectives from their perspective / needs Let them contribute in activities, artefacts, processes, and procedures Allocate needed resources Serve your employees Define yourself by accomplishments of your employees 9. www.plays-in-business.com Realistic Schedule Dafne Cholet https://www.flickr.com/photos/dafnecholet/5374200948 1. Have a realistic Schedule Dont under-estimate the effort Implementing Change at least (see John Kotters phase model): 1-2 years Add time to acclimate to the new culture (further marketing the change): 1 year Harvesting the new culture & benefits after rollout not earlier than: 3 years Dont accept management wish- thinking 10. www.plays-in-business.com Assistance and Guidance Lara Cores https://www.flickr.com/photos/57375589@N05/13056506394/ 3. Offer at all levels your Assistance and Guidance Help with Assistance and Guidance Support the frontline actively with engagement, knowledge and technology in all improvement activities Explain unmovable constraints Remove impediments Stop Wasting Peoples Time 11. www.plays-in-business.com Personal Vision Shared Vision 4. Create Shared Visions by valuing Personal Visions Elvin https://www.flickr.com/photos/25228175@N08/6105804458/ Respect and value employee's Personal Vision Personal Visions defines their identity, attitudes, behaviours, empathies, and resistances. Create Shared Visions Shared Visions build Collective Identity Match Changes objectives with the employee's Personal Visions Identify resistance and blockers as fast as possible Use LEGO Serious Play workshops to develop Shared Visions correlating with employees vision and change initiative objectives 12. www.plays-in-business.com Trust Nick Ford https://www.flickr.com/photos/23000678@N05/2208787413/ 5. Assure employees to trust and to be trusted An Organisation has always to fulfil the Trust of employees Because employees trust in them! Involve all who have needs Show improvement actions on all operational levels transparently Align and engage change with the business Motivate with giving confidence and responsibilities Allow mistakes 13. www.plays-in-business.com Transparency Nina Matthews https://www.flickr.com/photos/21560098@N06/6722653055/sizes/l/ 6. Be always transparent on all levels Show Transparency as much as possible: Deploy Early and Often Show progress / results all-time Communicate success, problems, and failures Make all data highly available (whiteboard at a prominent place) Involve at all levels employees in detailing high level change objectives to their needs Establish feedback cycles and discussion forums 14. www.plays-in-business.com Commitment Prasanth Chandra https://www.flickr.com/photos/35092241@N03/6028269649/ 7. Strive for Mutual Commitment You get no Commitment from management top-down-orders only Its a 2-side coin: if you are not committed yourself, you get no commitment Build commitment on Trust and Transparency Motivation (on individual, team, and department / management level) Embedding in decisions all involved Showing everybody the personal benefits and values Creating Small World Networks spreading connections feature- driven 15. www.plays-in-business.com Process Engineering Group w/ Change Agents David Wall https://www.flickr.com/photos/dwonderwall/3340589299/in/faves-58564123@N05/ Process Engineering Group core team driving the Change. Vertical and horizontal representatives of all teams/depart. involved Supports actively on all levels employees in finding objectives, implementing, and rollout change Change Agents promoting and multiplying the Change Representatives of all management levels Some of them should be part of the PEG Agile Coach: Systemic supervision by an Agile mind set 8. Establish active community to drive, support, and promote Change at the frontline 16. www.plays-in-business.com Communicate Marc Wathieu https://www.flickr.com/photos/88133570@N00/4074440716/ 9. Communicate! Communicate! Communicate! Communicate! Communicate! Communicate! success stories as well as failures constraints, objectives, goals motivation and benefits time lines and schedules 17. www.plays-in-business.com Create Impact Jekurantodistaja https://www.flickr.com/photos/91248320@N04/11161074753/ 10. Create Impact at all levels Spread across the organisation that your grass is greener use the domino effect: Let me join your team! Give employees room for feedback Let employees experience improvement benefits personally Continuous Improvement Process Engage enthusiastically supportive employees Reward by giving responsibilities or status not by money 18. www.plays-in-business.com Create Experimentation Culture Paolo Lottini https://www.flickr.com/photos/12215612@N06/6119908332/ 11. Create Experimentation Culture Roll out Iteratively Prototype / Test all improvement ideas even the smallest one at the frontline Keep test teams small (3ppl) Test repeatedly and often Constantly remove guesswork Be metrics driven define metrics by prototypes usage / purpose Make all data highly available Allow failures tests can fail! Encourage employees engagement 19. www.plays-in-business.com Energise Employees Emotionally Plays-In-Business: Agile Games Evening 2012 Photos: Tobias Cieplik 12. Find solutions in a Playful Way Playing addresses emotionally energises with fun motivates by heart commits easily connects people and goals transfers goals and objectives opens creativity quickly via metaphors, pictures, symbols, story telling 20. www.plays-in-business.com Challenge Employees 13. Challenge and Engage Employees Get enthusiastic support and buy-in upfront Assign neutral facilitator(s) to assure everyone will be heard Use engaging collaboration formats and facilitation (Open Space, Barcamp, Fish-Bowl, World Caf, Innovation Games, Agile Games, LEGO Serious Play) Create Declarations of Understanding Celebrate successes Richard Parmiter https://www.flickr.com/photos/parmiter/2521273890 21. www.plays-in-business.com Value Stream and Business Alignment kafka4prez https://www.flickr.com/photos/kafka4prez/5551473459 14. Align Change Activities on Value Stream and Business Value (of the change) is pertinence of usage the change brings to organisation / frontline Identify waste using Games and Retrospectives (Innovation Games) Assess projects and teams in terms of creating flow by eliminating waste. needs / business value / importance Select pilot projects for change activities / artefacts according to business needs and value stream 22. www.plays-in-business.com Create Value Billy Wilson https://www.flickr.com/photos/32132568@N06/4804943273/ 15. Think Lean. Prototype. Deliver Value Prototype early Dont over- enginieer Ship directly usable artefacts time-boxed and incrementally Establish reliable metrics and reporting cycles Use, evaluate, and improve all shipped artefacts immediately: Build-Measure-Learn (Lean-Startup-Cycle, Eric Ries) 23. www.plays-in-business.com Lean Change Canvas Pip https://www.flickr.com/photos/pip/4967680686/in/pool-productivity_kanban_gtd_lean/ Visualise teams the impact of their change activities (on whiteboards) Monitor Progress with Lean Change Canvas Metrics: Urgency: What is urgency? From whos perspective? Change Recipients: Who is affected? How many? Vision: Whats the goal intended? Communication: How will we communicate? Success Criteria: When will change stick? Whats the definition of Done? Target State: Where do we want to go? Required Investments (effort): What should we prepare? How much? Benefits / Wins (not monetary only): Who gains most? How much? 16. Visualise and Monitor Progress continuously 24. www.plays-in-business.com Agile Rollout Policies Mykl Roventine https://www.flickr.com/photos/myklroventine/7911487006/in/photostream 17. Think Agile. Establish Rollout Policies Implement artefacts with daily feedback loops in core team (24hrs) Release artefacts in directly usable increments in 2wks sprints Define retrospective intervals per sprints Define success criteria (Definition of Done) Scrum 25. www.plays-in-business.com Scaling Change santacroce https://www.flickr.com/photos/86131800@N00/1335971537/ 18. Scale the Change Use same agile rollout policies in the line as in core team: Incremental releases (24hrs/2wks) Build-Measure-Learn frontline team 1 frontline team 2 frontline team 3 frontline team 4 Team coaches Core team (Process Engineering Group) Agile Coach 26. www.plays-in-business.com Retrospectives Kevin Lau https://www.flickr.com/photos/87473264@N00/767491038/ 19. Create Learnings regularly Use Retrospectives (i.e. regular team meetings after 4-6 sprints each) to: Inspect & Adapt reflect with core team and others involved their way of working, and how to continuously improve identify and commit actions to be done to improve empower teams and improve the team productivity increase product quality identify impediments collect learnings adapt to changing objectives and requirements 4 Questions: 1. How are we doing? 2. What's going well? 3. What's not going well? 4. What steps can we take to improve? 27. www.plays-in-business.com Offer Alternatives 20. Forget about pleasing everybody: Offer Alternatives rabiem22 https://www.flickr.com/photos/rabiem/8398594857 You cant get everyone on the bandwagon Permanent motivating, explaining, and convincing people puts pressure you and slows down the transformation Provide Alternatives / Exit strategies to employees not willing to follow the change: moving to new teams / departments with same mind sets telework opportunities early retirements cancellation agreements pay employees to quit (Zappos, Amazon) 28. www.plays-in-business.com Questions? Comments? Interested in consultancy? Drop me a note: info@plays-in-business.com Or call me: +49-172-6915261 (mobil) Twitter: @M_Tarnowski, @PlaysInBusiness Facebook: http://bit.ly/PiB-FB LinkedIn: http://bit.ly/MT-LinkdIn Xing: http://bit.ly/MT-Xing SlideShare: http://bit.ly/MT-SShare 29. www.plays-in-business.com Trained Innovation Games Facilitator Trained LEGO Serious Play Facilitator Management 3.0 certified Facilitator Certifed Scrum Master, Agile Coaching ISO 15504/Automotive SPiCE Assessor Requirements Engineering & Management consultancy Quality Assurance & Management consultancy Project Management & Configuration Management consultancy ISO 15504 Assessor Industrial Sectors: Automotive, Finance, Logistics & Public Transport, Defence & Aerospace, Aviation & Air Traffic, Management Plays-In-Business.com Plays-In-Business.com Fritz-Kalle-Str. 4 D-65187 Wiesbaden Fon: +49-172-6915261 Fax: + +49-3212-1312401 info@plays-in-business.com www.plays-in-business.com