2. the Quality Movement (1)

8/10/2019 2. the Quality Movement (1)

1/24

The

Quality

Mo

vement


2/24

Multiple

dimensions

Variety

ofphenom

ena

TheC

oncept

Changingthrough

time

Changingwiththe

activity

sector

Differen

tfromauthorandpla

ce


3/24

Warran

ty

Plannin

g

Assessme

nt

Needs

Client

Quality.An

Approach

Va

lue

Conformance

Con

tro

l

R

espons

ibility

Zero

defec

ts

L

oya

lty

Sa

tisfa

ction

E

fficiency

Effectiveness

Expec

tations

Rights

Du

ties


4/24

entPrograms entPrograms

ll

minance minance

odels odels

Th

ecenturyofQua

lity

1980 1980otalQuality otalQuality

19!0 19!0QualityManage QualityManage

19"0 19"0QualityWarrant QualityWarrant

19#0 19#0StatisticalContr StatisticalContr

19$0 19$0%nspection %nspection

1900 1900Super&ision Super&ision

1900 1900Manpowerpred Manpowerpred

1990 1990''((''ExcellenceM ExcellenceM

$000 $000''))) )))


5/24

Aftermat

ho

fIndustria

lRevo

lution

mass

pro

duc

tion

un

itveri

fica

tion

1920-Inspection

Tay

lor'sconcep

tiono

fwork

Measure

men

t,comp

arisonan

d

veri

ficationac

tiv

ities

Focuson

thequantitypro

duced


6/24

Sampling

inspection

Useof

statis

tica

ltoo

ls

19

0!"tatisticalCo

ntrol

preven

tion:

id

en

tifica

tiono

fcausesfo

r

de

fec

tivepro

duc

ts

Focuson

the

fin

ishe

dpro

duct


7/24


8/24

Firs

tquali

tys

tan

dards

Cus

tomers

spec

ifications

Preven

tive

ac

tions

19#

0!Qua

lity$arranty

Sys

tem

sa

pproac

h

Starte

dtheconcernab

ou

t

invo

lvinge

veryone

inthe

organ

ization

Focuson

themanu

fac

turing

process


9/24

Evolution

fromtheQuality

Warranty

phase

19%0!QualityMa

na&emen

t'ro&ram

s

managem

ent

QualityC

ircles

Audit

Focuson

theworkprocess


10/24

ManagementPrinciples:

Respons

ibilitydelegation

Staffautonomy

1

9(0!To

talQuality

expectations

Struggleforimprovemen

t

Adaptation

needs

Changem

anagement

Focusontheorganizatio

nal

process


11/24

Qua

lityM

anagemen

tSys

tem:

a

se

tof

organ

isa

tiona

lmeasures

whichtransm

it

max

imumc

on

fidence

tha

tag

ivenqua

lity

levelis

be

ing

ac

hieve

dwiththea

dequa

tere

sourceconsumptio

n

1

9(0!To

talQuality

Characte

ris

tics:

Ex

ternal

focus:a

tthec

lient

Globa

lap

proac

han

dasan

integra

lcomponen

t

oftheorg

an

iza

tions

tra

tegy

Horizonta

lv

isionw

ithintheo

rgan

iza

tion,

from

topm

anagemen

ttosta

ff

Inc

ludesa

lltheconcerne

dparts

Con

tinuous

learn

ingan

dada

ptation

toc

hange


12/24

Too

lsand

me

tho

do

log

ies:

Re-engin

eering

1

9(0!To

talQuality

QFDQ

ualityFunctionD

eployment

Benchmarking

Inquiries:clientsandsta

ff

Brainstorming

BalancedScorecard


13/24

Orientationguide

Flexibleandadaptableinstrument

Self-assessm

entandcontin

uous

1990-...!)*c

ellenceMo+els

improvement

models

Supportonth

epathwayto

excellence

Increasedfoc

usoncustomer


14/24

,istory

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15/24

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17/24

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18/24

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19/24

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20/24


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21/24


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22/24


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23/24

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24/24

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2. the Quality Movement (1)

Documents

Transcript of 2. the Quality Movement (1)