2 questioning techniques v1
Transcript of 2 questioning techniques v1
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QUESTIONING TECHNIQUESUnit 1 Communication and Employability Skills
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Questioning techniques
There are a variety of questioning techniques that can be adopted to get the best out of a situation.
Situations such as managing and coaching, persuading, diffusing a tricky situation and avoiding misunderstandings can be dealt with using the various techniques.
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Open questions
An open question will give the responder the chance to give a lengthy answer. If you ask several people the same open question all their answers are likely to be different. These are mostly used to gain a person’s opinion, find out how they feel about something, demonstrate their knowledge of an issue or give a description of something. They’re useful for finding out more detail or simply to generate an interesting conversation.
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Closed questions
A closed question will elicit a single word or phrase in response. This is useful if you want to easily be able to analyse the type of response given by a group of people. These types of questions are most often used to get a clear understanding of a point. They can also be used to bring a discussion to a close by finding out if others agree or not.
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Probing questions
These are questions that are added to allow the respondent to expand on their original answer. They are usually based on a reply to an earlier question and are ideal for clarifying an issue. They also enable to person asking to show an interest in what has been said.
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Leading questions
Leading questions are a way of influencing the way a person will answer. They can include assumptions about issues for example:
“how much rain will fall tomorrow” includes the assumption that it will actually rain tomorrow.
They are used as a way of shutting off unwanted answers.
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Rhetorical questions
A rhetorical question is usually asked merely for effect. Not really expecting an answer. For example:
"If practice makes perfect, and no one's perfect, then why practice?"(Billy Corgan)