2 for the Price of 1 Combining Access Services and Reference Desks
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2 FOR THE PRICE OF 1 COMBINING ACCESS SERVICES AND REFERENCE DESKS Diane Hunter, Head of Teaching and Learning Services, University of Missouri - Kansas City Mary E. Anderson, Head of Circulation Services, University of Missouri - Kansas City Brick & Click: An Academic Library Symposium November 4, 2011
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2 for the Price of 1 Combining Access Services and Reference Desks. Diane Hunter, Head of Teaching and Learning Services, University of Missouri - Kansas City Mary E. Anderson, Head of Circulation Services, University of Missouri - Kansas City Brick & Click: An Academic Library Symposium - PowerPoint PPT Presentation
Transcript of 2 for the Price of 1 Combining Access Services and Reference Desks
2 FOR THE PRICE OF 1
COMBINING ACCESS SERVICES AND REFERENCE DESKS
Diane Hunter, Head of Teaching and Learning Services, University of Missouri - Kansas City
Mary E. Anderson, Head of Circulation Services, University of Missouri - Kansas City
Brick & Click: An Academic Library SymposiumNovember 4, 2011
More Students in the Library
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Average Headcount ComparisonInformation CommonsMiller Nichols Library
Fall 2011
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Separate Services – Separate Desks
Effective Use of Staff ?
One Desk
Circulation Staff on Back-up
Phone Calls
Phone Questions Phone questions answered at reference desk:
7 month period (Apr-Oct 2010) 970 phone calls
Phone questions answered at reference desk: 7 month period (Apr-Oct 2011) 264 phone calls (88% reference questions)
Phone questions answered at circulation: 7 month period (Apr-Oct 2011) 507 phone calls (43.4% reference questions)
One Desk
In Transition
One Desk
Circulation Staff on Alert
One Desk
One Desk
Questions? Diane Hunter Head of Teaching and Learning Services,
University of Missouri - Kansas City [email protected] 816-235-1537
Mary E. Anderson Head of Circulation Services, University of
Missouri - Kansas City [email protected] 816-235-1678
