About The Program

Emotional Intelligence is the capacity to

recognise and effectively manage emotions in

ourselves and with others. Emotional Intelligence

increases our ability to make good decisions, build

relationships, deal with stress, and cope with

change. Emotional Intelligence is now recognized

as an important aspect of management, leadership

and teamwork as competencies owing their origin

to emotional states are at least as important as

technical abilities.

Being “emotionally intelligent” means using

emotional data effectively – and research shows

this blending of thinking plus feeling drives effective

decision-making, engagement, and superior

collaboration. These learnable and measurable

skills of emotional intelligence are central to

personal and professional success.

In order to navigate today’s turbulent marketplace,

new level of awareness and relationship

management are required. With this course, you

will be able to identify and model the competencies

and underlying behaviors of an emotionally

intelligent leader.

Using a variety of practical exercises, participant

will learn an actionable, practical, simple process

that facilitates performance and generate more successful outcomes in the workplace.

Participants will learn to…

Understand and use a framework for

emotional intelligence in work and life.

Introduction to and the practice of 8

core competencies of Emotional

Intelligence.

Increase self awareness with an EQ self-

assessment.

Create positive change by increasing

emotional intelligence.

Identify strengths & development

opportunities to improve leadership

effectiveness, self motivation and team

performance.

Be able to acknowledge and empathize

with others to enhance relationships &

collaboration.

Be able to handle difficult interpersonal

issue more confidently.

Gain insight into the emotional drivers

of behaviour.

2 Day Training Program

www.ideapro-logix.com.my

Time : 9.00 am to 5.00 pm

EQ Mastery

HRDF Claimable Under

SBL Scheme

for Success & Higher Productivity

Emotions Drive People. People Drive Performance.

Inclusive of Buffet Lunch

@ Sheraton Hotel, PJ

Date : 4 - 5 July | ideapro Training Centre,

Pinnacle Petaling Jaya

Methodology

lecture brief, group work,

interactive discussion,

proven model, role play,

games, video

presentation, real life

examples, coaching at

work, exercises & experiential sharing.

Emotional Intelligence In A Nutshell

• Defining Emotional Intelligence (EQ).

• The Benefits Of Becoming More Emotionally Intelligent.

• Outlining The Core EQ Competencies.

• A Framework To Develop EQ Competencies.

The Key To Emotional Freedom

• Self-awareness For Vision Field Expansion.

• Recognizing Emotion Triggers And Hijackers.

• Pattern Identification & Recognizing Your Range Of

Choices.

• Understanding Your Emotional Responses & Their Impact

On Others.

• Increasing The Range Of Your Emotional Vocabulary.

• Balancing The Impact Of Head, Heart And Guts On

Behaviour.

Steps Towards Building A Self-Manager

• The Importance Of Managing Your Own Emotions

• Identifying Strategies To Stay Focus & Calm Under

Pressure.

• Setting Up Yourself For Success & Be Motivated To

Achieve Goals.

• How To Make The Best Out Of Difficult Situations.

• Expanding Your Behavioural Repertoire For Personal

Effectiveness.

The Powerful People - Centric Leader

• The Skills Of Building Empathy & Engagement.

• Building Stronger Customer Relationship At Workplace.

• Tips To Effective Managing Emotions With Your Team

• Keys To Communicating Effectively To Foster

Collaboration.

• Mastering The Influencing Skills For Optimal

Performance.

Coaching You : Application Of EQ In Your Daily Work

• Reframing Your Perspective.

• Activating Your Internal GPS.

• Transforming Stressful Scenarios Into Positivity.

• Designing Personal Action Plan.

Target Audience

corporate executives, team

leaders/ HODs and anyone who

are interested in learning to

manage themselves , those who

are keen to develop their EQ

competencies and apply EQ

skills effectively at workplace.

This course is also suitable for

those who like to sharpen &

improve their communication

skills.

* SPECIAL BONUS VALUE

INCLUSIVE of Personalized

Assessment EQ Report / Profile

From USA

FREE 2 sessions Individual

Coaching Support For Graduates

Upon Program Completion.

* In-house training available upon request

Two-day Program Outline

Registration Form

Program Title : EQ Mastery for Success & Higher Productivity

Name of Company

_______________________________________________

Address ________________________________________

_______________________________________________

_______________________________________________

Contact Person __________________________________

Job Title________________________________________

Tel___________________Fax______________________

Mobile________________Email_____________________

Name of Participants: (Write In block letter)

______________________Job Title__________________

______________________Job Title__________________

______________________Job Title__________________

______________________Job Title__________________

Email training@ideapro-logix.com.my

Course Fee *

RM 2550 / participant (inclusive of course materials,

Individual EQ Profile, 2 Coaching Sessions Follow Up,

Buffet Lunch, Tea-Breaks & Certificate of Attendance )

EARLY BIRD Discount RM 2450 / participant for

registration and payment received 2 weeks before course date.

Venue : _____________________________

Date : ___________________________

Time : 9.00 am – 5.00 pm

Trainer’s Profile

Joanne Chiang PH, CCMP, CEQ is an industry specialist in the areas of corporate sales, administrative, human resources and management. She has 20 years of working experience that comes from diversified industries which include consumer retail chain store, semiconductors, customer service, insurance, manufacturing, multi-level marketing, property development, and international trading.

Joanne Chiang PH is currently a RPL Master Assessor, a Certified Coach & Mentor Professional and a Certified PSMB Trainer (Ref TTT/3741). She is also a Certified Emotional Intelligence ( EQ ) practitioner specialised in motivation, customer relationships, administrative office management, & sales management. Her wealthy working experience with various multinational companies which includes American, Japanese, German & Chinese has made her to be truly versatile and adaptable person in the corporate world.

She has excellent communication skills & speak with total confidence. Her enthuthiasistic energy & unique style in training that focus on practical approach (non theory based) combined with heartfelt compassion and result driven mentality always command high rating score and continual praise from her audience.

FULLY HRDF CLAIMABLE UNDER SBL SCHEME

Ideapro Logix Sdn Bhd (634999 D)

Tower B, Level 19-05 Pinnacle PJ, Jalan Utara C,

46200 Petaling Jaya, Selangor

Tel 03 5635 4113 www.ideapro-logix.com.my