2) Conflict Resolution - AUHSD · •ps:c1.10 learn techniques for ma naging stress and conflict...
Transcript of 2) Conflict Resolution - AUHSD · •ps:c1.10 learn techniques for ma naging stress and conflict...
COMMUNICATION SKILLS & CONFLICT RESOLUTION
September 2017
OBJECTIVE
STUDENTS WILL
• LEARN TO LISTEN WITH MORE THAN THEIR EARS
• DEMONSTRATE AN UNDERSTANDING OF CONFLICT RESOLUTION STRATEGIES
• PRACTICE ASSERTIVE COMMUNICATION
ASCA STANDARDS
• ASCA DOMAINS
• PS:C1.10 LEARN TECHNIQUES FOR MANAGING STRESS AND CONFLICT
• PS:A1.5 IDENTIFY AND EXPRESS FEELINGS
• PS:A2.2 RESPECT ALTERNATIVE POINTS OF VIEW
• PS:A2.6 USE EFFECTIVE COMMUNICATIONS SKILLS
• PS:B1.3 IDENTIFY ALTERNATIVE SOLUTIONS TO A PROBLEM
• PS:B1.6 KNOW HOW TO APPLY CONFLICT RESOLUTION SKILLS
CONFLICTS
HTTPS://WWW.YOUTUBE.COM/WATCH?V=GL3E-OUNAVQ
THINK ABOUT THE FOLLOWING QUESTIONS AS YOU WATCH THE VIDEO:
• WHAT WORDS DO YOU ASSOCIATE WITH CONFLICT?
• ARE CONFLICTS BAD?
3 MAJOR COMPONENTS TO WORKING ON A CONFLICT
1. ANGER MANAGEMENT/CONTROLLING EMOTIONS
2. ASSERTIVE COMMUNICATION
3. TOOL KIT
COMPONENT ONE:ANGER MANAGEMENT
• IT’S NORMAL TO BE ANGRY IN A CONFLICT. • WHAT HAPPENS WHEN YOU APPROACH A CONFLICT ANGRY?
• CREATE THE OPPORTUNITY TO CHOOSE RESPONSE RATHER THAN JUST REACT
• STRATEGIES TO COOL DOWN:• COUNT TO 10
• BALLOON BREATHING
• FREEZE
• DO SOMETHING ELSE
COMPONENT ONE:ANGER MANAGEMENT CONTINUED
• MAJOR RULES: • DO NOT HURT THE OTHER
PERSON OR THEIR THINGS
• DO NOT HURT YOURSELF
• DO NOT HURT PROPERTY
• FOULS DURING CONFLICTS
• BULLYING
• PHYSICAL CONTACT
• NAME CALLING
• BOSSING
• THREATENING
• MAKING EXCUSES
• GETTING REVENGE
• TEASING
**Breaking rules or committing fouls will only make conflict worse!
COMPONENT TWO:COMMUNICATION
• THE MOST COMMON WAY TO RESOLVE A CONFLICT IS TO TALK IT OUT.
• IT IS IMPORTANT TO UNDERSTAND HOW THE OTHER PERSON FEELS.
• THERE ARE TWO PARTS TO COMMUNICATION• LISTENER
• SPEAKER
COMPONENT TWO:COMMUNICATION CONTINUED
LISTENER’S JOB: ACTIVE LISTENING (SOLER)
• SQUARE UP: TURN TOWARD THE OTHER PERSON
• OPEN POSTURE: HANDS OUT OF POCKETS; DON’T HAVE ANY OBJECTS IN BETWEEN YOU AND THE OTHER PERSON
• LEAN IN
• EYE CONTACT
• RESPOND: PARAPHRASE AND ASK OPEN ENDED QUESTIONS; DON’T GIVE ADVICE
COMPONENT TWO:COMMUNICATION CONTINUED
SPEAKERS JOB: ASSERTIVE COMMUNICATION
• A PERSON’S ATTEMPT TO CONVEY HIS/HER NEEDS OR WANTS WHILE CONSIDERING THE NEEDS AND WANTS OF OTHER PEOPLE
USE OF “I” STATEMENTS
• “I” STATEMENTS ARE DESIGNED TO EXPRESS AND TAKE RESPONSIBILITY FOR YOUR FEELINGS RATHER THAN BLAMING OTHERS.
• MOSIAC KIDS• HTTPS://WWW.YOUTUBE.COM/WATCH?V=QTTNHRB
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• I STATEMENT (POW TOON)• HTTPS://WWW.YOUTUBE.COM/WATCH?V=VWTSH7
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DEVELOPING “I” STATEMENTS
“I FEEL EMOTION WORD WHEN EXPLANATION.”
EMOTION WORDS:
EXAMPLES
EXAMPLE 1:
• BLAMING: “YOU CAN’T KEEP COMING HOME SO LATE! IT’S SO INCONSIDERATE.”
• “I” STATEMENT: “I FEEL WORRIED WHEN YOU COME HOME LATE. I CAN’T EVEN SLEEP.”
EXAMPLE 2:
• BLAMING: “YOU NEVER CALL ME. I GUESS WE JUST WON’T TALK ANYMORE.”
• “I” STATEMENT: “I FEEL HURT WHEN YOU GO SO LONG WITHOUT CALLING.
PRACTICE
1. A FRIEND ALWAYS CANCELS PLANS AT THE LAST MINUTE. RECENTLY, YOU WERE WAITING FOR THEM AT THE MOVIES, WHEN THEY CALLED TO SAY THEY COULDN’T MAKE IT.
• I FEEL ________________ WHEN __________________________.
2. YOU ARE WORKING ON A GROUP PROJECT, AND ONE MEMBER IS NOT COMPLETING THEIR PORTION. YOU HAVE REPEATEDLY HAD TO FINISH THEIR WORK.
• I FEEL ________________ WHEN __________________________.
COMPONENT 3:CONFLICT TOOLS
TAKING SPACE
CENTERING AND RELAXING
PERSONAL ATTENTION GETTERS AND UNHOOKS
RESOLUTION
TAKING SPACE
• TAKING SPACE IS REMOVING ONE’S SELF, EITHER MENTALLY OR PHYSICALLY, IN ORDER TO FEEL SAFE, SECURE, AND IN CONTROL.
• GOAL IS TO AVOID ESCALATING THE SITUATION
• WHAT ARE SOME IDEAS ON HOW TO MENTALLY OR PHYSICALLY TAKE SPACE?
RULES FOR TAKING SPACE:
DO
• START BY USING “I” STATEMENTS.
• STATE YOUR POSITION.
• INDICATE THAT YOU WILL BE GONE (DO NOT ASK FOR PERMISSION).
• STATE A DEFINITE TIME YOU WILL RETURN.
• PROMISE TO WORK OUT THE MATTE WHEN YOU DO RETURN.
DON’T• BLAME OTHERS
• STORM AWAY
• DEBATE THE MATTER AT THAT TIME
• ORDER OTHERS TO DO SOMETHING
Example:
I am feeling too angry to talk about this right now. I’ll be back in 30 minutes and we can sit down and talk when I get back.
CENTERING AND RELAXING
• CENTERING IS A TECHNIQUE USED TO FOCUS YOURSELF ON GETTING YOUR ATTENTION, REALIZING YOUR SELF WORTH AND PUTTING THE WHOLE MATTER INTO PERSPECTIVE.
• TECHNIQUES FOR CENTERING AND RELAXING• AFFIRMATIONS
• DEEP BREATHING AND VISUALIZATION
AFFIRMATIONS
• THINKING OR SAYING OUT-LOUD TO YOURSELF SOMETHING ABOUT YOU THAT IS ALWAYS POSITIVE AND ALWAYS TRUE
• EXAMPLES
• I CARE ABOUT MYSELF AND OTHERS.
• I AM A HARD WORKER.
• I AM GOING TO MAKE GOOD THINGS HAPPEN.
• I LEARN FROM MY MISTAKES
DEEP BREATHING AND VISUALIZATION
• PRACTICE TAKING SLOW CONTROLLED DEEP BREATHS TO HELP YOU RELAX AND AT THE SAME TIME VISUALIZE YOURSELF IN A CONTROLLED, QUIET AND REFLECTIVE ENVIRONMENT.
ATTENTION GETTERS AND UNHOOKS
• ATTENTION GETTERS ARE SHORT STATEMENTS TO GET YOUR ATTENTION ONCE YOU REALIZE THAT YOU ARE ON THE ROAD TO ANGER
• EXAMPLES:
• HOLD IT…
• STOP
• WAIT A MINUTE
ATTENTION GETTERS AND UNHOOKS CONTINUED
• UNHOOKS ARE A WAY TO PUT EVERYTHING BACK INTO PERSPECTIVE AND PREPARE YOURSELF TO DEAL WITH THE FIRST FEELING OF CONFLICT
• EXAMPLES:
• LET IT GO
• THIS TOO SHALL PASS
• IT’S NOT WORTH IT
RESOLUTION
• RESOLUTION IS A WILLINGNESS TO RESOLVE THE SITUATION WHILE MAINTAINING RESPECT FOR YOURSELF AND OTHERS.
• TWO PLACES WHERE RESOLUTION OCCURS• WITHIN YOURSELF: SOLVING THE ISSUE ONLY WITH
YOU
• WITH OTHERS: USE “I” STATEMENTS AND IDENTIFY THE FIRST FEELINGS TO THE OTHER PERSON