2-2-Manual Regulations & Guidelines

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M ANUAL, REGULATIONS &

GUIDELINES



OUR GOALS

Excellence in all aspects of service

Serving our clients with respect and dignity

Client-centric orientation

Encourage community engagement and ongoingcommunity dialogue

Address current and pressing community needs

Operate with a collaborative spirit



QUALIFICATIONS FOR SERVICE

United States citizen, United States national, or

a legal permanent resident

At least 17 years old

Must have a valid driver·s license, car insuranceand reliable transportation

No record of being convicted of a felony



SUPERVISION OR WHO·S THE BOSS?

Host site supervisor

y Will provide day-to-day supervision and direction

y Service schedules

y

Specific tasks, assignments, deadlines, timelines Program Director

y Special assignments

y Training

Day-to-day concerns should be first discussedwith your site supervisor



SERVICE HOURS

Full-time members

y 1700 hour minimum in 12-month period

Part-time members

y 900 hour minimum in 12-month period

Military service

Jury duty

Members must be available to serve on evenings and

weekends if needed

Members must provide transportation

Observe schedule approved by site supervisor

y Notify supervisor if changes are necessary

Submit hour logs in OnCorps on a bi-weekly basis



D AYS OF SERVICE

Members will accumulate additional hours

during Days of Service

Plan to participate in the following days of

service:y Global Youth Service Days & National Volunteer

Week, end of April

y AmeriCorps Week, early May

y National Day of Service and Remembrance,

September 11

y Make a Difference Day, October 23

y Martin Luther King, Jr. Day of Service, January 17,

2011



WHAT A BOUT WHEN I·M NOT SERVING?

Can attend school

Can hold a paying job

Can attend or lead worship services



FUNDRAISING REGULATIONS

Members cannot:

y Raise funds for his or her living stipend

y Raise funds for an organization·s operating expenses

or endowment

y Write grant applications for AmeriCorps funding or

for any other funding provided by the Corporation for

National and Community Service, or any other

federal agency

y

Spend more than 10% of service hours performingfundraising activities



SECOND SERVICE TERM

To be eligible, member must receive satisfactory

performance reviews for any previous term(s) of

service

Completed the required number of hours duringfirst term of service

Satisfactorily completed assignments, tasks, or

projects

Met any other criteria communicated during firstterm of service

Eligibility for a second term does not guarantee

placement



MEMBERS AND OCSC

AmeriCorps Members are not employees of the

Ohio Community Service Council (OCSC) or the

host site

The role of the AmeriCorps Member is defined inthe specific Member description assigned to each

individual Member.

Only under special circumstances should an

AmeriCorps Member contact the Ohio

Community Service Council office directly.

Questions or concerns should first be directed to

the AmeriCorps Program Director and/or your

Host Site·s coordinator.



LIVING STIPEND

Full-time members

y $11,800 (taxable)

Part-time members

y $6,247 (taxable) Distributed equally throughout 12 months of

service; not tied to hours served

Can choose to waive living stipend



EDUCATION A WARD

Full-time member

y $5350

Part-time member

y $2675 Awarded at completion of service

55+ on first day of service

y May pass to one child, grandchild or foster child

y

Must be used by recipient within 10 years of beingawarded to member

Four terms, two full education awards allowed

Loan forbearance



HEALTH INSURANCE

Available to full-time members

Full-time members may decline health insurance

as provided by NEO Literacy Corps if currently

carrying other insurance No dependent insurance available



CHILD C ARE

Child care allowance will be provided directly to

the childcare provider, if the member qualifies

Distributed evenly over the term of service on a

biweekly basis by the National Association of Child Care Resources and Referral Agencies,

NACCRRA

Recommended that members seek child care

assistance through the Department of Jobs and

Family Services (if income eligible) or other

agency first



SICK LEAVE AND V ACATION

AmeriCorps Members do not receive sick leave

benefits

If you are sick on a scheduled service day, notify

your site supervisor by the start of business thatday

Reschedule service hours for the missed day

Only actual service hours completed are counted

toward the 1700 service hour requirement for a

full-time term (900 part-time) and eligibility for

an education award



EQUAL OPPORTUNITY

NEO Literacy Corps is an equal opportunity

employer and has an established Affirmative

Action Program

For specific wording, refer to Member Handbook



DRUG-FREE ENVIRONMENT

NEO Literacy Corps is a drug-free program

y Includes any location at which a host site conducts its

business

Members are absolutely prohibited from unlawfully

manufacturing, distributing, dispensing, possessing,or using controlled substances

y Including, but not limited to, narcotics, cannabis,

stimulants, depressants and hallucinogens.

y Prescription drugs taken in accordance with a doctor·s

orders are not considered to be unlawfully possessed orused under this policy.

Any AmeriCorps member violating the above policy is

subject to discipline, up to and including termination,

for the first offense.



DRUG CONVICTION

Under the Drug Free Workplace Act, you must

immediately notify Program Director if you have

been convicted under any criminal drug statute

Participation in NEO Literacy Corps is thenconditional upon compliance with notifying

Program Director



SEXUAL H ARASSMENT

All AmeriCorps Members are responsible for

assuring that the workplace is free from sexual

harassment

Sexually harassing behavior by any host siteemployee or AmeriCorps Member, male or

female, toward another employee or Member will

not be tolerated

Includes unwelcome sexual advances, requests

for sexual favors and other verbal or physicalconduct of a sexual nature

Report complaints



CHILD A BUSE

The abuse or neglect of a child, whether physical,

sexual, or psychological, in the care of NEO

Literacy Corps Members or Host Sites is grounds

for criminal charges and immediate termination.

Any Member who knows of or suspects abuse of a

child shall report such abuse to their Site

Supervisor who shall inform the Program

Director.



PERSONAL CONDUCT

AmeriCorps representative, even when not serving at hostsite

Refrain from non-service activities during service hours

Maintain a service environment that does not disrupt or

disturb others Do not use alcohol and illegal drugs during service hours

and/or in any properties owned or being used (i.e. leased orrented) by NEO Literacy Corps or host sites

Smoke only in designated areas

Provide required reporting on time

Children of members are not allowed in the service locationexcept in cases of emergencies

Illegal to carry a firearm, deadly weapon, or dangerousordinance anywhere on NEO Literacy Corps· Host Siteproperties



PERSONAL CONDUCT (CONT.)

Any of the following offenses or any self-evidentbreach of conduct will be grounds for disciplinaryaction :

y Lying, stealing or falsification on the organization·s recordsor NEO Literacy Corps records

y Abusive, threatening or profane language at service site

y Unauthorized tardiness or absences

y Fighting on the organization·s premises or during serviceactivities

y Deliberate damage to, or destruction of, or removal or theft

of the property of the organization, another employee,another AmeriCorps Member or volunteer or visitor

y Reporting to service under the influence or consumingalcohol or drugs during service

y Possession or use of drugs or narcotics for non-medicalpurposes during service




Unlawfully manufacturing, distributing, dispensing, possessing

or using a controlled substance is prohibited during service

activities

Loafing or improper performance of service activities

Intentional waste of materials or abuse of the organization·stools and equipment

Creating unsanitary conditions, or other violations of health

rules

Failing to report injuries and accidents immediately

Violating rules of conduct or safety rules

Failure to notify program of any criminal arrest or conviction

that occurs during the service term




y Willful disobedience, insubordination or failure to

carry out any reasonable request

y Engaging in personal work during service activities

without permission

y Violating confidentiality

y Misuse of host site computer equipment, internet or

web technologies



PROHIBITIONS

Attempting to influence legislation (lobbying)

Organizing or engaging in protests, petitions,

boycotts, or strikes

Assisting, promoting, or deterring unionorganization

Impairing existing contracts for services or

collective bargaining agreements

Engaging in partisan political activities



PROHIBITIONS (CONT.)

Religious instruction, conducting worship

services, providing instruction as part of a

program that includes mandatory religious

instruction or worship

Proselytization

Providing direct benefit to a for-profit business,

labor union, or partisan political organization



RELEASE FROM PROGRAM

Compelling personal circumstance

y 15% complete, pro-rated stipend

y Member must demonstrate compelling personal

circumstances that prevent them from completing the

service

y Beyond member·s control

y Does not include enrolling in school, employment or

dissatisfaction with the program

y

May suspend instead of terminate Cause

y Felony conviction

y Sale or distribution of controlled substance

y No education stipend



RELEASE FOR COMPELLING

CIRCUMSTANCES

Member has a disability or serious illness thatmakes completing the term impossible

Serious injury, illness or death of a familymember

Long-term military service obligations

Member has accepted an opportunity totransition from welfare to work

Other unforeseeable circumstances beyond the

Member's control such as a natural disaster, astrike, relocation of a spouse, etc.

Member bears the burden for proving compellingpersonal circumstances

Decision made by Program Director



WHAT IS NOT A COMPELLING PERSONAL

CIRCUMSTANCE?

Enrolling in school

Accepting employment (other than moving from

welfare to work)

Dissatisfaction with the program



MEMBER DISMISSAL

NEO Literacy Corps may terminate service because of a Member·s resignation or dismissal

A member may be dismissed for any reason notprohibited by law, including misconduct, or

unsatisfactory service performance or violation of AmeriCorps guidelines or regulations, such as:

y Member who is absent from service without notifying theirsite supervisor of their absence and the reason for it, willbe considered as terminated after the third (3rd)consecutive day of absence

Program Director must approve all terminations. Program Director will conduct an exit interview no

later than the Member·s last day of service

A written report of the termination and the exitinterview will be placed in the member·s file



WHAT A BOUT BENEFITS?

If the member discontinues her/his term of

service for any reason the living stipend will be

discontinued

If the member discontinues her/his term of service due to compelling personal circumstances

the educational award may still be awarded on a

pro-rated basis

y This is determined on a case-by-case basis

If a member is dismissed, they will not receivethe educational award



GRIEVANCE PROCEDURE

To resolve disputes concerning suspension,

dismissal, service evaluation, or proposed service

assignment

Informal program level discussion Informal grievance resolution

Formal grievance resolution



INFORMAL GRIEVANCE RESOLUTION

To begin the process, the member must complete

an Ohio AmeriCorps Grievance Form

y Form can be requested from Program Director

The form indicates that the member would like toproceed with an Informal Grievance Resolution to

be resolved through alternative means of dispute

resolution (ADR) such as mediation or facilitation

y Submit form to Program Director

Submit the form to the Program Director

Form must be submitted within 45 days of the

incident



INFORMAL GRIEVANCE (CONT.)

ADR is conducted by a neutral third party

Procedure is confidential

Decisions are advisory, but are not binding

If the Informal Grievance is not resolved within30 calendar days of initiation of the procedure,

the neutral party will inform the member of the

right to file a Formal Grievance



FORMAL GRIEVANCE RESOLUTION

Complete an Ohio AmeriCorps Grievance Form

y Form can be requested from the Program Director

The form indicates that the member would like toproceed with a Formal Grievance Resolution

y Submit form to Program Director

Except for a grievance that alleges fraud orcriminal activity, a Formal Grievance must befiled no later than one year after the date of theincident

A formal hearing must be conducted no laterthan 30 calendar days after the grievance is filed

y The member will present their case to the hearingbody in person



FORMAL GRIEVANCE (CONT.)

A decision by the hearing body must be made no

later than 60 days after filing, and both parties

must be notified of the findings in writing

If the decision by the hearing body is against themember or if no decision is reached within 60

calendar days, the member may submit the case

to Binding Arbitration

y Submit request for Binding Arbitration to Program

Director Arbitration must be held within 45 days of the

request



MEMBER SUSPENSION

Suspend a member·s service

Added to the end

Living stipend and benefits also suspended

during term Reinstatement



QUESTIONS?

2-2-Manual Regulations & Guidelines

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