1st RESPONSE SITE SERVICES LTD "INNOVATION & SERVICES TO THE INDUSTRIAL SECTOR"

COMPANY PROFILE

1st Response Site Services is a contemporary

company which has been forged from hard

work and strong ethical practices. Starting as

a small enterprise, that has grown into a multi-

services operation which supports industrial

and commercial companies at multiple

locations. 1st Response offers premium,

reliable products and services to it's clients,

purchased singularly or as a bundle, including:

• Refractory & Mechanical

• Asbestos Services

• Thermal Insulation

• Industrial Cleaning

• Access and Scaffolding.

1st Response provides a versatility of products

and services specialising in the delivery of

maintenance and projects predominantly to the

Energy from Waste and Power Generation

industries, as well as the Food, Manufacturing

and Oil & Gas sectors of the industrial market,

geographically covering the whole of the United

Kingdom from our southern based head office.

ABOUT US

1st Response is a truly customer focused

business which whilst optimising cost

structures we help to identify pragmatic

solutions to further guarantee or improve our

service quality and 24/7 availability. In simple

terms we aim to provide what the customer

requests, at a reasonable price.

Our philosophy is to safely provide products and

services that are customised to each customer's

specific requirements, superior in quality,

unmatched responsiveness and the highest

degree of professionalism. 1st Response will

exemplify our core values of integrity, flexibility and

dedication, combined with a hard work ethic.

We believe that these values are the root cause

of our current success and future growth.

1st Response offers superior maintenance and

support with highly trained technicians and

operatives at competitive rates, we can assist

your facility in all your industrial service needs.

We are able to provide temporary short term

assistance when circumstances require quick

response or full-time industrial maintenance service

programs to assist in the routine maintenance or

long-term capital projects.

1st Response Site Services offers a fully

integrated refractory installation and

maintenance service to a wide range of clients

in the energy, oil and gas, petrochemical and

municipal refuse industries worldwide.

SERVICES INCLUDE:

• Shutdowns

• Overhauls

• Routine Maintenance

• Surveys & Inspections

• Project Works, including on and off-site

installation

• Provision of skilled labour and technical

personnel.

THE ADVANTAGES:

• Single source responsibility - lines of

communication reduced to one. This will

mean a more effective/rapid response to

critical action points

• Fully integrated flexible management team -

the Management numbers can be reduced by

eliminating duplicity if more than one

contractor is used

• Communication is much simplified at

Supervision level as the front line

supervision understand the interfaces and

therefore work together to achieve the same

aims

• Fully integrated multi skilled work force -

labour can be transferred from one activity to

the next which leads to a reduction in

manning levels and also a reduction in

activity hours by eliminating various set up

operations. e.g. refractory welders installing

refractory.

This integrated package allows for a sharing and

pooling of resources all under the control of a

single Management Team, which will minimise

congestion on and around the work areas. As a

multi-disciplined service provider 1st Response

are able to deliver seamless transitions through

every stage of the work under the direction of a

single management team. Our multi-skilled

workforce covers all phases of refractory works -

from use of pneumatic hammers to

grinding/gouging, use of electrodes,

casting/gunning/hand packing and ramming.

Our experienced supervisors have a deep

understanding of how all elements of the work must

come together, enabling them to plan work

efficiently. With fewer managers on site, duplication

is reduced, lines of communication simplified and

congestion on site minimized.

REFRACTORY

INSTALLATION &

MAINTENANCE

SURVEYING

Management, refurbishment or full demolition

asbestos surveys compliant with the Control of

Asbestos Regulations 2012 (Regulation 4 the

duty to manage asbestos).

ASBESTOS SERVICES

A highly experienced and competent company,

Our team have been involved in asbestos

abatement works for over 25 years.

Our asbestos abatement projects are

controlled and regulated by stringent in

house procedures and guidelines as laid

down by the Health and Safety Executive.

• Remediation

• Preparation of site specific Plan of Work &

Risk Assessment

• Plant & Equipment conforming to

BS85201/2/3

• Negative Pressure Enclosure removal works

• Localised removal for minor works.

Our dedicated, fully equipped and trained

workforce can ensure safe and cost effective

solutions to your asbestos problems.

ADVICE & CONSULTATION

Planning and Risk assessment for a safe working

environment. All our asbestos removal projects

are approached, regardless of size, in carefully

controlled phases, assessing asbestos

management or abatement needs.

CONTAINMENT

Environmental clean, repair and encapsulation.

Pressurised injection or mist spraying with liquid

to prevent airborne spread of fibres.

HAZARDOUS WASTE

Waste is transferred to licensed waste sites

strictly in accordance with Environment Agency

regulations and with minimal disruption through the

isolation of affected areas, ensuring business can

safely continue as usual, away from the working

area.

Our handpicked team are constantly looking to

implement new ideas and practices which can

streamline and hone existing methods of operation.

With environmental awareness running at an

all time high, we are focused and extremely

committed to reducing and ultimately eliminating

any adverse impact our business has on the

environment.

MECHANICAL SERVICES

THERMAL INSULATION

1st Response Site Services offer a

comprehensive thermal insulation service to

many customers within the industrial sector.

We provide installation and specification

services, technical and design support and

thermal & thermographic insulation surveys for

all types of systems including Cryogenic

Insulation, Acoustic Insulation, Sheet Metal

Fabrication and Fire Protection Cladding;

Application of Non-Asbestos Insulation and

sheet metal.

We have extensive experience in the installation

of all commercially available insulation materials

and continue to evaluate new materials and

application techniques. Our ability to offer and

specify up to date systems ensures that we deliver

the most efficient and cost effective solutions to

our customers.

1st Response carries out boiler repair, overhaul

and maintenance, including the manufacture

and installation of:

• First & Second Stage Superheater Pendants

• Evaporators and Economisers

• Superheater & Furnace Water Wall Tubes

• Grate Repair, Maintenance and Overhaul.

We offer a one-stop-shop for construction, design

and management, and immediate response with

24 hour working and seamless coordination of

mechanical outage and specific pressure parts

contracts.

INDUSTRIAL CLEANING

1st Response offer a wide variety of cleaning

services to the industrial sector including

spillage/bulk dust removal and disposal;

High Pressure Jetting and Steam Cleaning;

Pre-Inspection Boiler Cleaning; Tank & Vessel

Cleaning and General Site Cleaning.

The company also carries out cleaning surveys

and employs leak management techniques

which can result in reduced cleaning costs

for our customers.

Our stringent safety procedures, controls and

training, including Confined Spaces; Mobile Access

etc., together with our proactive approach,

experience, expertise and understanding of

customers' individual requirements ensures works

are conducted and managed to the highest

standards.

SCAFFOLDING

1st Response provide a full range of scaffolding

solutions and services including the design,

erection and inspection of all types of

temporary access solutions.

We tailor the most suitable system for the access

needs of our clients, providing the optimum blend of

functionality, safety and efficiency.

Safety is our priority, preserving the health

and safety of our employees and clients is

paramount to all at 1st Response Site Services.

Our products are always delivered first safe

and secondly on time, we also take our

responsibility to protect the environment for

future generations very seriously. Our company

policies underpin our commitment to:

• Ensure our employees return home

unharmed to their families at the end of each

day

• Ensure all people connected with our work

activities are not harmed by our actions

• Protect and enhance the environment by

working in ways that will not compromise it

for future generations

• Use quality management to reduce business

risks, increase customer satisfaction and

drive continuous improvement.

1st Response’s dedicated Safety, Health,

Environmental & Quality (SHEQ) department

provides our team members with comprehensive

safety training, support and checks in accordance

with Health, Safety & Environmental legislation,

approved codes of practice, standards and

guidance and our own internal safety policies.

We also partner with our clients to develop site

specific safety procedures to ensure maximum

hazard and accident prevention. In everything we

do, we strive to meet and exceed our customers,

and our own SHEQ requirements.

1st Response operate a comprehensive Health

and Safety management system covering the

whole range of our service delivery. It robustly deals

with removal of residual risks to our employees and

those affected by our operations in a number of

ways, including Specific Health and Safety Plans;

Company Wide Audit Matrix; Detailed Specific

Method Statements; Risk and Task Based Risk

Assessments.

The company also operate a number of proactive

safety based incentive schemes. Our safety

management team ensure that changes in

legislation and best practice are communicated

in an efficient and timely manner to all employees.

To date the company boasts an exemplary

Health and Safety Record.

QUALITY ASSURANCE

1st Response have a quality management system

that has been verified and certified to ISO9001,

ISO14001 & ISO18001, the policy of the company

is to maintain and improve its reputation for quality

service whilst providing services of an unrivalled

high standard that will merit and earn client

satisfaction in a competitive market.

The company stresses the importance of quality

service to all company personnel. All personnel are

involved in carrying out the Quality Policy.

Additionally we operate a continuous improvement

scheme as part of our quality management system.

1st Response is committed to a policy of Quality

Assurance throughout its company's activities, as

well as specifically ensuring that the product

quality satisfies the specific contractual obligations

of all customers together with the current specific

Standards of Quality, also the relevant Health and

Safety requirements and any other relevant

schedules which may augment these standards.

COMPLIANCE & TRAINING

1st Response has exacting in-house procedures

compliant with all current regulations, our fully

trained, highly experienced SHEQ and compliance

team monitor and audit all projects. Company

owned plant and equipment is fully tested before

use and is therefore fully compliant to current

standards. Regular in-house training and external

seminars ensure staff are informed of all new

legislation and guidelines.

HEALTH, SAFETY &

ENVIRONMENTAL

SHEQ & COMPLIANCE

OUR CLIENTS

1st Response Site Services are proud to have

established strong working relationships with

our clients and look forward to partnering with

future clients so that together we can continue

to provide bespoke innovative solutions and

meet every challenge in today's business

environment.

• Ineos Group Ltd

• Esso Petroleum Company Ltd

• Total UK

• Viridor

• Ledwood Mechanical Engineering Ltd

• Veolia

• SAMREF

• Riverside Resource Recovery Ltd

• Peter J Douglas Engineering Ltd

• Stoneleigh Engineering Services Ltd

• Eco Engineering Installations Ltd

• O-I Manufacturing UK Ltd

• E.ON UK Plc

• EFW

• CLC Plc

• Berkeley Homes Ltd

• Kodak Plc

• Durkan Holdings Ltd

• Newham Council

• Axis Europe Plc

• Ford Motor Company Ltd

• Frankham Risk Management Services Ltd

• Tate & Lyle Plc

• Portobello Engineering Ltd

• Motor Oil (Hellas) Corinth Refineries S.A.

• Ekme S.A.

HEAD OFFICE

1st Response Site Services Limited

4 Guildprime Business Centre

Southend Road

Billericay

Essex

CM11 2PZ

Head Office: +44 (0)333 241 7700

Operations: +44 (0)333 241 7701

Refractory: +44 (0)333 241 7702

www.frssltd.co.uk

info@frssltd.co.uk

REGISTERED OFFICE

4 Guildprime Business Centre

Southend Road

Billericay

Essex

CM11 2PZ Company Reg No: 7892955