1©NQI NQI Progressive Excellence Criteria for the Federal Public Service No part of this...
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1©NQI NQI Progressive Excellence Criteria for the Federal Public Service No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without the prior permission of NQI. Version: Jan. 2005.
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Transcript of 1©NQI NQI Progressive Excellence Criteria for the Federal Public Service No part of this...
1©NQI
NQI Progressive Excellence Criteria for the Federal
Public Service
No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, or
otherwise, without the prior permission of NQI.
Version: Jan. 2005.
2©NQI
NQI
Vision Inspiring excellence in Canada
MissionWe assist Canadian organizations improve performance by providing:
• Principled-driven criteria based way to implement Quality and Healthy Workplace environments
• Progressive excellence certification programs• National recognition through the Canada Awards for
Excellence• Education, assessment and advisory services• Auditor certification services• Membership services ….in a healthy sustainable work environment
3©NQI
Background
• Built on NQI Criteria for Public Sector Excellence• Feb 2005: Criteria enhanced in collaboration with
subject experts from Federal Public Service, notably:– Canadian Nuclear Safety Commission – Health Canada
• To align between NQI Criteria & TBS Modern Management Frameworks, such as:– Modern Comptrollership (MC)– Toward Management Excellence– Management Accountability Framework (MAF)
4©NQI
A Synergy
MAF Elements• Governance & Strategic
Direction• Public Service Values• Policy and Programs• People• Citizen Focused Service• Risk Management• Stewardship• Accountability• Learning, Innovation & Change
Management• Results & Performance
NQI-PEP-FPS Criteria• Leadership & Governance
– Accountability– Managing Policy
• Planning & Performance Management– Innovation & Change Management– Results and Performance
Management– Risk Management
• Citizen/Client Focused Service• People Focus and Work Environment
– Learning and Innovation– Employee Wellness & Well Being
• Program & Process Management– Stewardship
• Supplier/Partner Focus• Results/Organizational Performance
5©NQI
Principles behind NQI Criteria
Leadership Involvement & integrated management approach
Primary focus on clients/stakeholder needs Positive work environment Cooperation & teamwork Continuous learning Assessment and evaluation Focus on continuous improvement &
breakthrough thinking Fulfil obligations to society
6©NQI
Leadership & Governance
Citizen/Client Focused Service
People Focus & Work
Environment
Planning & Performance Management
Program & Process
Management
Supplier/ Partner focus
Principles for Excellence
Organizational Performance
NQI Criteria Drivers – Federal Service
7©NQI
For Implementation – A Roadmap
Federal Public Service
8©NQI
NQI-PEP FPS
• Builds on current strengths & validates progress• Sensible milestones of achievement• Implement continuous improvement focus in a
manageable/practical manner• To be a progressive & practical implementation
tool to meet objectives (of Federal Frameworks) and nurture a culture of excellence.
9©NQI
1. Start Up
3. Transition
2. Foundation
4. Sustained Improvement
NQI-PEP for the Federal Public Service
Four Levels Criteria
Guide NQI Certification
CAE recognition
10©NQI
Journey
1. Start Up
2. Foundation
3. Transition
4. Sustained Improvement
Training
Implementation
Level One Review
11©NQI
Level One – Start Up phase
• Recognizes starting development of strategic improvement journey
• Good starting signal for people• Aim is to move forward• Emphasis on approach• NQI certification (application only)
12©NQI
Level One – Start Up phase
Key focus:• Values/Ethics statements &
communication• Mission/mandate & communication• Client/stakeholder definition• Training plan – principles/practices
reflected in criteria
13©NQI
Level Two – Foundation
Builds on Level One• Wider understanding of approach to excellence• Corporate/optimized approach to excellence • Implementation in some key areas• Strategic linkage: Improvement goals &
strategic direction• Positive results achieved in some key areas• NQI certification - application plus on-site
verification
14©NQI
Level Two – Foundation
1. Leadership & GovernanceKey success factors & prioritiesMonitor/review strategic planningLeadership recognition linked to criteria
principles/practicesAccountability FrameworkEstablish appropriate frameworkManaging PolicyDesign/document/report on policies (in line
with priorities & agenda)
15©NQI
Level Two – Foundation
2. Planning & Performance ManagementDetermine priorities/improvement goalsMonitor & communicate improvement goals
Innovation & Change managementManage innovation & transformation
Results/Performance ManagementIndicators to measure performance
Risk ManagementManage organizational & strategic risks
16©NQI
Reinforces Strategic Linkage
Strategic intent/direction
Improvement focus within planning
Process improvement
17©NQI
Level Two – Foundation
3. Citizen/Client Focused ServiceGather/analyze/evaluate needsPotential for partnering or third party
arrangementsGather/use information on future needs
18©NQI
Level Two – Foundation
4. People Focus & Work EnvironmentHR plan supports goals/objectivesRecruit/select & manage performanceMinimize detrimental impacts of restructuringLearning & InnovationEncourage creativity (expand skills)Understanding of strategic direction & goalsEncourage engagement in improvementEncourage suggestions/ideasDevelopment of strategic approach to HW
19©NQI
Level Two – Foundation
Employee Wellness & Well-Being Development of a strategic approach to HW Comprehensive focus on:
o Physical environmento Occupational H&So Healthy lifestyle practiceso Workplace culture & supportive environment
Review Canadian Healthy Workplace Criteria
20©NQI
Canadian Healthy Workplace Criteria
21©NQI
Level Two – Foundation
5. Program & Process ManagementDesign/document & report on key systems &
processesAnalyze/ID root causes of process problems
(corrective actions)
StewardshipMonitor/control key systems & processes for
consistencyManagement systems provide relevant, timely
information on resources/results/controls
22©NQI
Level Two – Foundation
6. Supplier/Partner FocusSelect criteria for suppliers/service providers Establish & maintain cooperative working
relationshipsencourage innovation to assure & improve
quality of services/products provided
23©NQI
Level Three – Transition
• Wide implementation in all key areas• Sound systematic approach in place• Sustainable healthy workplace environment• Strong focus on continuous improvement• Positive results • Leverage & integration of various infrastructure
systems & tools developed at Level Two• NQI certification – application plus on-site
verification
24©NQI
Level Three – Transition
1. Leadership & Governance Executive/senior management commitment Internal/external sharing ideas/practices Evaluate effectiveness of approach
Accountability Responsibility/accountability/leadership
defined & shared Responsibility to society
25©NQI
Level Three – Transition
2. Planning & Performance ManagementScheduled assessments (input on
improvement opportunities)Effectiveness of implementation of plans
Innovation & Change ManagementOrganizational learning (input)Evaluate planning & assessment processes
Results & Performance ManagementReport/communicate progress (goals)
26©NQI
Level Three – Transition
3. Citizen/Client Focused ServiceAlignment on client satisfactionEase of client input & responseMeet service standardsMeasure client satisfactionEvaluate effectiveness of approach
27©NQI
Level Three – Transition
4. People Focus & Work Environment Learning & Innovation
Training & development needsEffectiveness of trainingEvaluate effectiveness of approachEmployee Wellness & Well-BeingInvolvement/reinforcement of HW elementsMeasure employee satisfactionContribution & recognition
28©NQI
Level Three – Transition
5. Program & Process ManagementContinuous improvement focusStewardshipDocument/monitor/control improvementsExternal comparisonsEvaluate effectiveness of approach
6. Supplier/Partner FocusSharing of information Involvement in new service developmentEvaluate effectiveness of approach
29©NQI
Sustained positive results - Levels & Trends (all areas)
Level Four – Sustained Improvement
30©NQI
Leadership & Governance
Citizen/Client Focused Service
People Focus & Work
Environment
Planning & Performance Management
Program & Process
Management
Supplier/ Partner focus
Principles for Excellence
Organizational Performance
Need for strategic approach
31©NQI
1. Start Up
3. Transition
2. Foundation
4. Sustained Improvement
Need for Implementation Criteria/Roadmap
NQI-PEP
Criteria Guide
Certification
32©NQI
Journey
1. Start Up
2. Foundation
3. Transition
4. Sustained Improvement
Training
Implementation
Level One Review
33©NQI
Visit the NQI Website for helpful articles, information and tools available to help you on
your JourneyQUEST FOR QUALITY
NQI Training
and manymore
