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![Page 1: 1National Quality Center (NQC) NYS HIVQUAL Workshop Thinking Outside the Box: Fostering Creative Thinking for QI April 16th, 2010 9:00 AM – 12:00 PM Johanna.](https://reader036.fdocuments.us/reader036/viewer/2022062718/56649eb55503460f94bbeba2/html5/thumbnails/1.jpg)
1 National Quality Center (NQC)
NYS HIVQUAL Workshop
Thinking Outside the Box: Fostering Creative Thinking for QI
April 16th, 20109:00 AM – 12:00 PM
Johanna BuckSenior Quality ConsultantNYSDOH AIDS Institute
![Page 2: 1National Quality Center (NQC) NYS HIVQUAL Workshop Thinking Outside the Box: Fostering Creative Thinking for QI April 16th, 2010 9:00 AM – 12:00 PM Johanna.](https://reader036.fdocuments.us/reader036/viewer/2022062718/56649eb55503460f94bbeba2/html5/thumbnails/2.jpg)
2 National Quality Center (NQC)04/19/23
![Page 3: 1National Quality Center (NQC) NYS HIVQUAL Workshop Thinking Outside the Box: Fostering Creative Thinking for QI April 16th, 2010 9:00 AM – 12:00 PM Johanna.](https://reader036.fdocuments.us/reader036/viewer/2022062718/56649eb55503460f94bbeba2/html5/thumbnails/3.jpg)
3 National Quality Center (NQC)
Why Do WE Need Creativity ?
• Competition
• Customers demand dramatic breakthroughs
• Fiscal
• New technologies
• The old way doesn’t “work” anymore
![Page 4: 1National Quality Center (NQC) NYS HIVQUAL Workshop Thinking Outside the Box: Fostering Creative Thinking for QI April 16th, 2010 9:00 AM – 12:00 PM Johanna.](https://reader036.fdocuments.us/reader036/viewer/2022062718/56649eb55503460f94bbeba2/html5/thumbnails/4.jpg)
4 National Quality Center (NQC)
What is Creativity?
• Being able to produce a lot of new ideas
• Being able to break down an old way of doing things in order to take a fresh look at it
• Being able to identify fresh ways of looking at things
![Page 5: 1National Quality Center (NQC) NYS HIVQUAL Workshop Thinking Outside the Box: Fostering Creative Thinking for QI April 16th, 2010 9:00 AM – 12:00 PM Johanna.](https://reader036.fdocuments.us/reader036/viewer/2022062718/56649eb55503460f94bbeba2/html5/thumbnails/5.jpg)
5 National Quality Center (NQC)
What Type of Environment Nurtures Creativity?
• Freedom from criticism – people can take risks without embarrassment
• Constant sharing of ideas
• Two way flow of communication so that ideas have a place to go
• Respect for different “gifts” people bring to a situation
• Humor is encouraged
![Page 6: 1National Quality Center (NQC) NYS HIVQUAL Workshop Thinking Outside the Box: Fostering Creative Thinking for QI April 16th, 2010 9:00 AM – 12:00 PM Johanna.](https://reader036.fdocuments.us/reader036/viewer/2022062718/56649eb55503460f94bbeba2/html5/thumbnails/6.jpg)
6 National Quality Center (NQC)
“There’s a world of difference between being somber and being serious.”
John Cleese, British humorist
![Page 7: 1National Quality Center (NQC) NYS HIVQUAL Workshop Thinking Outside the Box: Fostering Creative Thinking for QI April 16th, 2010 9:00 AM – 12:00 PM Johanna.](https://reader036.fdocuments.us/reader036/viewer/2022062718/56649eb55503460f94bbeba2/html5/thumbnails/7.jpg)
7 National Quality Center (NQC)
How Can Creativity be Encouraged?
• Respect yourself and others
• Actively listen
• Believe that everyone – including yourself- is fallible
• Get out of your office!
• Avoid “killer” phrases
![Page 8: 1National Quality Center (NQC) NYS HIVQUAL Workshop Thinking Outside the Box: Fostering Creative Thinking for QI April 16th, 2010 9:00 AM – 12:00 PM Johanna.](https://reader036.fdocuments.us/reader036/viewer/2022062718/56649eb55503460f94bbeba2/html5/thumbnails/8.jpg)
8 National Quality Center (NQC)
How Can Creativity Have Positive, Tangible Results?
• By being able to move creativity into innovation
• Innovation is the process of selecting, combining, refining and turning the very best ideas into reality
• Challenge is to efficiently generate as many good ideas as possible and efficiently convert them into products and services
![Page 9: 1National Quality Center (NQC) NYS HIVQUAL Workshop Thinking Outside the Box: Fostering Creative Thinking for QI April 16th, 2010 9:00 AM – 12:00 PM Johanna.](https://reader036.fdocuments.us/reader036/viewer/2022062718/56649eb55503460f94bbeba2/html5/thumbnails/9.jpg)
9 National Quality Center (NQC)
Creativity Tools!
Let’s Play!
![Page 10: 1National Quality Center (NQC) NYS HIVQUAL Workshop Thinking Outside the Box: Fostering Creative Thinking for QI April 16th, 2010 9:00 AM – 12:00 PM Johanna.](https://reader036.fdocuments.us/reader036/viewer/2022062718/56649eb55503460f94bbeba2/html5/thumbnails/10.jpg)
10 National Quality Center (NQC)
Resources to Feed Your Creative QI Process • Creativity, Innovation, and Quality, Paul E. Plsek, 1997• Serious Creativity, Edward De Bono , Harper Business; 1992• Creativity, Inc., Jeff Mauzy and Richard Harriman, Harvard Business
School Press, 2003• Conceptual Blockbusting: A Guide To Better Ideas, Third Edition,
James Adams (Stanford University), Perseus Publishing, 2001
• The Game Guide: Interactive Exercises for Trainers to Teach Quality Improvement in HIV Care www.nationalqualitycenter.org
• Innovation Tools (Tools, Resources and Articles) www.innovationtools.com
• Directed Creativity www.directedcreativity.com
![Page 11: 1National Quality Center (NQC) NYS HIVQUAL Workshop Thinking Outside the Box: Fostering Creative Thinking for QI April 16th, 2010 9:00 AM – 12:00 PM Johanna.](https://reader036.fdocuments.us/reader036/viewer/2022062718/56649eb55503460f94bbeba2/html5/thumbnails/11.jpg)
11 National Quality Center (NQC)
Don’t Reinvent the Wheel!
NationalQualityCenter.org
![Page 12: 1National Quality Center (NQC) NYS HIVQUAL Workshop Thinking Outside the Box: Fostering Creative Thinking for QI April 16th, 2010 9:00 AM – 12:00 PM Johanna.](https://reader036.fdocuments.us/reader036/viewer/2022062718/56649eb55503460f94bbeba2/html5/thumbnails/12.jpg)
12 National Quality Center (NQC)
“When you come to a fork in the road, take it.” - Yogi Berra