19810156-V3.0 mySonitrol User GuideRecent Arming Exceptions Provides information on any exception to...

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USER GUIDE | mySonitrol.net

Document # 19810156-V2.0

Revised April 26, 2018

Product Affected mySonitrol.net 3.0

Purpose How to operate mySonitrol.net Version 3.0 for end users.

Contents Website URL .................................................................................................................................................................................................................................... 4

Login ............................................................................................................................................................................................................................................ 4

Forgot Password ....................................................................................................................................................................................................................... 4

System Notifications/Outages .............................................................................................................................................................................................. 4

Contact Us ....................................................................................................................................................................................................................................... 4

Help ................................................................................................................................................................................................................................................... 4

Groups .............................................................................................................................................................................................................................................. 4

Create a New Group ................................................................................................................................................................................................................. 4

Add Facilities to Group............................................................................................................................................................................................................ 5

Edit an Existing Group ............................................................................................................................................................................................................. 5

Add a Nickname to a Facility ...................................................................................................................................................................................................... 5

Home ................................................................................................................................................................................................................................................ 5

Recent Arming Exceptions ..................................................................................................................................................................................................... 5

Recent Access Events .............................................................................................................................................................................................................. 5

Recent Arming/Disarming ..................................................................................................................................................................................................... 5

Facility Contact Information .................................................................................................................................................................................................. 6

Facility Details ....................................................................................................................................................................................................................... 6

Panel Information ................................................................................................................................................................................................................ 6

Central Station Details ........................................................................................................................................................................................................ 6

Service Company Details ................................................................................................................................................................................................... 6

Panel and Facility ID ............................................................................................................................................................................................................ 6


USER GUIDE | mySonitrol.net |

Quick Start User Guide........................................................................................................................................................................................................ 6

mySonitrol User Guide........................................................................................................................................................................................................ 6

Reports ............................................................................................................................................................................................................................................. 6

Last Remote Update ................................................................................................................................................................................................................ 7

Upload and Download Status ............................................................................................................................................................................................... 7

Scheduled Reports ................................................................................................................................................................................................................... 7

Create Report ............................................................................................................................................................................................................................. 7

Access Search ........................................................................................................................................................................................................................ 8

Arm/Disarm (Code In/Code Out) ..................................................................................................................................................................................... 8

Call List .................................................................................................................................................................................................................................... 8

Arming Exceptions .............................................................................................................................................................................................................. 8

Time and Attendance ......................................................................................................................................................................................................... 9

Audit Report .......................................................................................................................................................................................................................... 9

Run Report / Print Report / Save Report ............................................................................................................................................................................ 9

Schedule Report ........................................................................................................................................................................................................................ 9

Edit a Scheduled Report .................................................................................................................................................................................................. 10

Delete a Scheduled Report............................................................................................................................................................................................. 10

Users ............................................................................................................................................................................................................................................... 10

User Administration .............................................................................................................................................................................................................. 10

Export Users ........................................................................................................................................................................................................................ 11

Create User .............................................................................................................................................................................................................................. 11

Add User to Legacy Panel ............................................................................................................................................................................................... 11

Add User to FlexIP, iBase, or FlexiBase Panel ............................................................................................................................................................ 11

Delete a User ...................................................................................................................................................................................................................... 12

Call List ...................................................................................................................................................................................................................................... 12

Add to Call List ................................................................................................................................................................................................................... 12

Delete from Call List ......................................................................................................................................................................................................... 13

Access Control ............................................................................................................................................................................................................................. 13

Access Levels........................................................................................................................................................................................................................... 13

Add Access Level ............................................................................................................................................................................................................... 13

Edit Access Level ............................................................................................................................................................................................................... 14

View Access Level Users .................................................................................................................................................................................................. 14

Shifts .......................................................................................................................................................................................................................................... 14



Add a New Shift ................................................................................................................................................................................................................. 14

Edit a Shift ........................................................................................................................................................................................................................... 14

Periods ...................................................................................................................................................................................................................................... 14

Edit a Period ........................................................................................................................................................................................................................ 15

Delete a Period................................................................................................................................................................................................................... 15

Holidays / SDR (Special Date Range) ................................................................................................................................................................................ 15

Add Holiday ........................................................................................................................................................................................................................ 15

Add SDR ............................................................................................................................................................................................................................... 15

View/Edit a Holiday/SDR ................................................................................................................................................................................................. 16

Delete a Holiday/SDR ....................................................................................................................................................................................................... 16

Door Unlock Schedule.......................................................................................................................................................................................................... 16

Create Door Unlock Schedule ....................................................................................................................................................................................... 16

Edit Door Unlock Schedule............................................................................................................................................................................................. 16

Delete Door Unlock Schedule ....................................................................................................................................................................................... 16

Dispatches .................................................................................................................................................................................................................................... 17

Recent Alarm Dispatches .................................................................................................................................................................................................... 17

View Dispatch .................................................................................................................................................................................................................... 17

View SonaVision Playback .............................................................................................................................................................................................. 17

Recent Fire Dispatches ......................................................................................................................................................................................................... 17

View Dispatch .................................................................................................................................................................................................................... 17

View SonaVision Playback .............................................................................................................................................................................................. 17

Video .............................................................................................................................................................................................................................................. 17

Cameras .................................................................................................................................................................................................................................... 17

Select the target appliance, then choose a camera from the Appliance on the Appliances List on the left side of the page. Selecting the camera will open the Live Video Viewer. ......................................................................................................................................... 17

Video Viewer....................................................................................................................................................................................................................... 18

Appliances Settings .............................................................................................................................................................................................................. 19

Create Appliance ............................................................................................................................................................................................................... 19

Edit Appliance .................................................................................................................................................................................................................... 20

Delete Appliance ............................................................................................................................................................................................................... 20

Glossary of Terms ....................................................................................................................................................................................................................... 20



Website URL https://www.mysonitrol.net

Login Enter your Username and Password then press Enter or select the Enter Site button to login. If you have not yet been assigned a Username contact a mySonitrol.net administrator to request an account. Your login determines which features and Facilities you’re permitted to view and edit.

Forgot Password Enter your Username then select the Email My Password link found in the bottom of the Login area. An automated email will be sent to the associated email address containing both the Username and a new randomly generated Password. Following a successful

login, it is recommended that you change the password from the randomly generated one to one that you’ve selected.

To update your password

1. Select the Edit Account icon from the top of the web page.

2. Type the password into the Password and Confirm Password fields.

3. Select the Save Changes button to apply the new password.

System Notifications/Outages System outage notifications will be displayed on the login page when applicable.

Contact Us Once logged in, the Contact us button at the top of the screen is available. Selecting this button will take you to the Contact Us page where you can select a Facility that’s experiencing problems, and send a message to support for assistance. Contact information for the affected Facilities is also be displayed.

Help This link at the top of the screen opens a pop-up window that describes the page you are viewing and has a link to the Glossary.

Groups From the Home tab, select the Edit Facility button to open the Edit Facility Groups & Nicknames page. Multiple Facilities can be

organized into logical groups which may make it easier for a multi-Facility User to manage their Facilities. Example: A User who is a Regional Manager for a large company groups Facilities by District.

Create a New Group

1. From the Edit Facility Groups & Nicknames page select the Add New Group button.

2. Enter a Group Name in the textbox.

3. Click the Create Group button.

4. A group by default does not have any child Facilities, they must be added after creating the Group.



Add Facilities to Group

1. From the Edit Facility Groups & Nicknames page select the checkbox for each Facility which will be added into the Group.

2. Ensure the drop-down box left of the Add Selected To This Group button has the target Group selected.

3. Click the Add Selected To This Group button.

Edit an Existing Group

1. From the Edit Facility Groups & Nicknames page select the Edit button for the target Group.

2. Update the Group Name using the textbox.

a. Click the Change Name button.

3. Type a new Facility Nickname for any Facilities in the Group, or Remove a Facility from the Group (click the Trash Can icon).

a. Click the Save Changes To Nicknames button.

Add a Nickname to a Facility

1. From any tab, select the Edit Facility button to open the Edit Facility Groups & Nicknames page.

2. Type a new Facility Nickname for any Ungrouped Facilities.

3. Click the Save Changes To Nicknames button.

Home An overview of the features and information found in the Home tab, including views on the left of the page.

Select an individual facility from the right side of the page you shall see the following information.

• Last Remote Update - Last time that the mySonitrol Servers were in communication with the Central Station's database (according to the time zone of the selected facility)

• Panel – the account number of the physical panel equipment at the facility. A facility may have multiple panels.

• Last Upload - Last successful access control data upload (according to the time zone of the selected facility)

• Last Download - Last successful programming options download (according to the time zone of the selected facility)

Recent Arming Exceptions Provides information on any exception to normal system arming or disarming activity for the selected facility. This report includes Late to Arm, Late to Disarm, Early to Open and Early to Close events. Download, or view the report using the Show Full Report, or

Download Full Report links respectively.

Recent Access Events Displays the top 20 most recent access control events from the selected Facility.

Recent Arming/Disarming Displays the top 20 most recent arming\disarming events from the selected Facility.



Facility Contact Information Explanation of features and information in the Facility Contact Information window on the Home tab.

Facility Details Displays contact information pertaining to the selected Facility, including the address, phone number, and time zone. This data is read-only and is managed by the Central Station using SONIP.

Panel Information Displays access codes for each panel’s partition, and phone numbers. This data is read-only and is managed by the Central Station using SONIP.

Central Station Details Displays the contact information for the Central Station where the selected Facility is monitored.

Service Company Details Displays the contact information for the service company the selected Facility is monitored. Use this information for service requests.

Panel and Facility ID Facility ID and Panel Number are unique identifiers for each system that are assigned by Sonitrol upon account creation.

Quick Start User Guide Select the Read more link to open the Quick Start User Guide in the web browser. This guide is a brief summary of the different areas of mySonitrol.net, and some of the main features needed for a new User to get started.

mySonitrol User Guide Select the Read more link to open the complete mySonitrol User Guide, downloadable as a pdf.

Reports An overview of the features and information found in the Reports tab. There are several types of reports that can be generated by the client from the mySonitrol.net site. These reports are separated by their specific function and provide detailed information for

the selected facility’s security and access control systems.



Last Remote Update Expand the Facility details by clicking on the arrow icon next to the Facility Name in the top right of the page. Last time that the

mySonitrol Servers were in communication with the Central Station's database. Data from Reports can only be as recent as this time stamp.

Upload and Download Status Expand the Facility details by clicking on the arrow icon next to the Facility Name in the top right of the page. The Last Upload and Last Download date and time is displayed here.

Scheduled Reports Existing Scheduled Reports will be displayed in the Scheduled Reports for all facilities area.

Create Report In the Actions, select Create Report then choose a Report Type.



Access Search Provides a detailed account of recent access control activity at a given facility.

Scheduled Yes

On-Line Yes

Location Reports Page

Arm/Disarm (Code In/Code Out) Provides detailed information on arm/disarm activity at a given facility.

Scheduled Yes

On-Line Yes


Call List Provides information on who shall be contacted in the event of an alarm condition at your facility. The contact name, contact order as well as primary and secondary phone numbers are displayed for each partition of the Sonitrol security system.

Scheduled Yes

On-Line Yes


Arming Exceptions Provides information on any exception to normal system arming or disarming activity for the selected facility. This report includes

Late to Arm, Late to Disarm, Early to Open and Early to Close events.



Scheduled Yes

On-Line Yes


Time and Attendance Runs a Time and Attendance Report based on the uploaded access module activity log.

Note: You can only generate this report on access system doors optioned for anti-passback operation.

Scheduled Yes

On-Line Yes


Audit Report Provides information on changes made by web users or the Central Station.

Scheduled Yes

On-Line Yes


1. To view User Audit Records, click on the View Audit History button above the Comments section of the User Details form.

Run Report / Print Report / Save Report Upon configuring or running the report, you may choose to Print, Download Full Report CSV, or Download Full Report PDF. Options displayed at the bottom of the page.

Schedule Report Reports may be configured to automatically execute according to a schedule. While entering the report parameters, simply fill in the

information then click the Save Scheduled Report button in the Report Scheduling area to add this report to the Schedule Reports.



Edit a Scheduled Report To modify the parameters of an existing scheduled report:

1. Navigate to the Reports tab.

2. Select the target report.

3. Select the Edit Report Action from the left of the page, or double click on the target report.

4. Modify the appropriate parameters as desired.

5. Click the Save button.

Delete a Scheduled Report To delete a Scheduled Report:

1. Navigate to the Reports tab.

2. Select the target report.

3. Select the Delete Report Action from the left of the page, or double click on the target report.

4. Confirm the deletion using the OK button in the popup prompt.

Users An overview of the features and information found in the Users & Access Control tab.

User Administration The User List area displays users associated to the selected Facility. Sort the list by Name, Department, Access Level, PIN, CardID, or Access Code by clicking the column header.



Export Users Select the Export Users button from the Actions pane on the left side of the page to download a CSV file of the currently viewed User

List.

Create User Select the Create User button from the Actions pane on the left side of the page.

Add User to Legacy Panel

1. Enter all appropriate values in the Personal Details, Employee Details, and Other Details areas.

2. Click the Add New User button.

Add User to FlexIP, iBase, or FlexiBase Panel

1. Enter all appropriate values in the Personal Details, Employee Details, and Other Details areas.

a. The PIN is not used in FlexIP, iBase, or FlexiBase panels, and is informational only.



2. Enter all appropriate values in the iBase Options area (below the Other Details area).

a. The Start Date and End Date values should be left empty for permanent employees. If entering a Start Date, an End Date must also be specified in order for the User to be treated as Active. These fields determine when a User will be

automatically activated and de-activated.

b. Language will determine the language shown on the keypad display when the User’s code is used.

3. Select the Partition Assignments appropriately for the User.

4. Click the Save button.

Delete a User To delete a User:

1. Navigate to the Users tab.

2. Select the appropriate Facility.

3. Select the target User.

4. Select the Delete User button from the Actions pane on the left side of the page.

Call List Call list is the Central Stations emergency contact list during alarm incidents and is managed at the partition level. Each Partition has its own Call List.

Add or Delete Users from the Call List using the Actions on the left side of the page, or re-odered the call list using the Move Up and

Move Down buttons under the Call List.

Add to Call List

1. Select the Add User from Call List button from the Actions pane on the left side of the page then supply the following

information:



a. Name: Choose the name from the drop-down menu to add to the call list. Users are only added to the drop-down

menu when the Can Add to Call List User option is checked in the User’s details.

b. Call Order Number: Enter the call order number for this User on the call list. The call order number is the position in

the call list for this User. Call Order Number should be a numeric value. If an invalid value is entered for the Call Order Number, or the Call Order Number is left blank, the User will be added to the call list with the first available

unused call order number.

c. Relationship: Enter the relationship value for this User. Relationship is an alphanumeric field. (Optional)

d. Comments: Enter any relevant comments or special instructions that the Central Station should be aware of for this

User. The Comments field is an alphanumeric field. (Optional)

e. Notify of Transport: This option may be used if the person should be notified of an alarm.

f. Key Holder: Check this box if the User is a key holder for this facility.

g. See Comments: Check this box if there are comments or special instructions related to this User that the Central

Station should be aware of in the event of an alarm.

Delete from Call List

1. Select the User from the call list.

2. Select the Delete User from Call List button from the Actions pane on the left side of the page.

Access Control Access Control tab is where Shifts, Periods, Access Levels, Holidays\SDR, and Door Unlock Schedules are administered. Use the Views to navigate.

Access Levels Access Levels determine a Users level of permission to Arm\Disarm and use their cards at Doors. Here you can manage Access Levels.

Add Access Level

1. Click Add Access Level from the Actions on the left of the page, and enter the appropriate information for the new Access Level:

• Access Level Name: Enter the name of the new access level. Access Level Name is an alphanumeric field. A

maximum of 50 characters can be entered for the Access Level Name.

• Temp. Expiration: Enter the Month, Day, and Year from the drop-down menus to define expiration date for this

new access level. Temporary Expiration date only applies to Modules with group 15 (Temporary Group) selected.

[Legacy Panels only]

• Access Level Panel/Module Settings

i. You can click on any individual panel or module in the list or click the Expand All link to see the details for

all panels and modules in this facility.

• Arm: Check this box if you want Users assigned to this access level to have the ability to arm this panel or

module.



• Disarm: Check this box if you want Users assigned to this access level to have the ability to disarm this panel or

module.

• Include User in Time and Attendance Report: Check this box if you want Users assigned to this access level to

be included in time and attendance reporting.

• Group: Assign a group to this access level. Groups are pre-defined entities that allow special privileges to be

assigned to Users. For example, Users that are assigned to Group 1 are exempt from time and attendance

reporting. A group could be used to allow Users of that group to have control over certain hardware in the security system, such as parking lot lights. Privileges are assigned to groups via the Central Station. [Legacy

Panels only]

• Arm/Disarm Shift: Choose the shift that you want Users assigned to this access level to be able to arm or

disarm this panel or module.

• Doors: For each secured door in the facility, choose the shift that will allow Users assigned to this access level, to access the facility via this door.

Edit Access Level Select the target Access Level then use the Edit Access Level Action, or double click the target Access Level. Any of the details in the

Access Level can be edited. Make the changes and click the Save button.

View Access Level Users To View Users assigned to a specific access level, click the View Access Level Users Action on the left side of the page.

Shifts Shifts are time schedules used by the system for administering permissions in Access Levels and Door Unlock Schedules. Click Shifts from the Views on the top left of the page. Here you can view all Shifts in your Facility.

Add a New Shift Click Add Shift from the Actions on the left of the page.

• Shift Name: Type a name for the new shift. Name is an alphanumeric field that can contain a maximum of 50 characters.

• Period(s): Click the check box for the time period(s) that will be used to define this shift.

o A period is the combination of a start and end time, along with the days of the week for this period.

o Once all selections have been made, click Save button.

Edit a Shift

1. Select the target Shift.

2. Select the Edit Shift button from the Actions pane on the left side of the page, or double-click the Shift.

3. On the Edit a Shift page change either the name of the shift or add/delete time periods for this shift.

4. Save when complete.

Periods Periods are time schedules used by Shifts for administering permissions in Access Levels and Door Unlock Schedules. Click Periods

from the Views on the top left of the page. Here you can view all Periods in your Facility.



Edit a Period

1. Select the target Period.

2. Select the Edit Period button from the Actions pane on the left side of the page, or double-click the Period.

3. On the Edit Period page change the Start Time, End Time, or Day selections as needed.


Note: Periods may not be defined across 12:00 am (Midnight). If you need to configure a period that runs from 10:00 pm to 6:00 am Monday through Saturday, you need to create two periods. Create one period that runs from 10:00 pm to 11:59 pm Monday through Friday, and one period that runs from 12:00 am to 6:00 am Tuesday through Saturday. These two periods could then be added to the

same shift to define a shift that runs from 10:00 pm on Monday to 6:00 am on Saturday.

Delete a Period

1. Click on the period.

2. Select the Delete Period button from the Actions on the left side of the page.

Holidays / SDR (Special Date Range) A Holiday / Special Date Range is a special day/date range of the year that can occur once or can be repeated each year. Holidays / Special Date Ranges override all Periods that do not have Holiday enabled. Click Holidays/SDR from the Views on the top left of the page. Here you can view all Holidays and/or Special Date Ranges for your Facility.

Add Holiday To add a new holiday, click the Add a New Holiday button from the Actions pane on the left side of the page. For the new Holiday enter the required information:

1. Name: Enter a name for the Holiday. Name is an alphanumeric field that can have a maximum of 25 characters.

2. Date: Choose the date using the calendar selection.

3. Repeat: Choose either Every Year or the year that this holiday definition is relevant for from the drop-down menu.


Holidays such as Christmas or July 4th happen on the same day each year, for this type of holiday you can choose Every Year from the drop-down menu, and you only have to define the holiday in mySonitrol one time. Holidays such as Labor Day or Thanksgiving,

which occur on different days each year, would need to be defined for each year in mySonitrol.

Add SDR To add a new SDR (Special Date Range), click the Add a New SDR button from the Actions pane on the left side of the page. For the

new SDR enter the required information:

1. Start Date: Click the Set Date button to the right of the Start Date textbox to select the Start Date. [FlexIP, iBase, and

FlexiBase only]

2. End Date: Click the Set Date button to the right of the End Date textbox to select the End Date. [FlexIP, iBase, and FlexiBase

only]




View/Edit a Holiday/SDR To view/edit the details of an existing holiday definition, click on the hyperlink for the name of the holiday you wish to view/edit on

the Manage Shifts and Holidays page.

From the Edit a Holiday page you can view the details of the holiday definition. You can make any appropriate changes to the details for this holiday definition. Once all necessary changes are made, click Save Changes to Sonitrol button.

Delete a Holiday/SDR

1. Click on the Holiday or SDR.

2. Select the Delete Holiday/SDR button from the Actions on the left side of the page.

Door Unlock Schedule This feature gives Users of mySonitrol the ability to schedule individual doors within a facility to unlock during specific shifts. All

existing Unlock Schedules are displayed in the Door Unlock Schedule View.

IMPORTANT

If this feature is used to schedule a door to unlock in a facility during a specific shift, and no one is at the facility during the

shift, for whatever reason, the door will unlock as scheduled and the facility will not be secure. Sonitrol takes no responsibility for any loss or security breach in instances where doors have been scheduled to unlock via mySonitrol and

no one from the facility is on premise to ensure facility security.

Create Door Unlock Schedule

1. Select the Create Door Unlock Schedule button from the Actions pane on the left side of the page.

2. Select the Door.

3. Select the Schedule (Shift) to be applied to the Door.


Edit Door Unlock Schedule To edit an existing door unlock schedule:

1. Select the Door from the Doors Unlock Schedule View.

2. Select the Edit Door Unlock Schedule button from the Actions pane on the left side of the page, or double-click the Door.

3. Select the new Schedule (Shift) to be applied to the Door.


Delete Door Unlock Schedule

1. Select the Door from the Doors Unlock Schedule View.

2. Select the Delete Door Unlock Schedule button from the Actions pane on the left side of the page.

3. Confirm the Action when prompted.



Dispatches Allows the client to view a summary of recent alarm dispatches for the selected facilities. They can also view the agency notified, time of notification, and type of dispatch.

Recent Alarm Dispatches The Recent Alarm Dispatches View displays intrusion alarm dispatches for the selected facilities.

View Dispatch

1. Select the Dispatch from the Recent Alarm Dispatches View.

2. Select the View Dispatch button from the Actions pane on the left side of the page, or double-click the Dispatch.

3. Review the details: agency notified, time of notification, and type of dispatch.

View SonaVision Playback Review footage associated with the time of the incident if SonaVision video is configured at the target facility.

1. Select the Dispatch from the Recent Alarm Dispatches View.

2. Select the View SonaVision Playback button from the Actions pane on the left side of the page, or double-click the Dispatch.

3. Review the playback footage as needed.

Recent Fire Dispatches The Recent Fire Dispatches View displays Fire alarm dispatches for the selected facilities.

View Dispatch

1. Select the Dispatch from the Recent Fire Dispatches View.

2. Select the View Dispatch button from the Actions pane on the left side of the page, or double-click the Dispatch.

3. Review the details: agency notified, time of notification, and type of dispatch.

View SonaVision Playback Review footage associated with the time of the incident if SonaVision video is configured at the target facility.

1. Select the Dispatch from the Recent Fire Dispatches View.

2. Select the View SonaVision Playback button from the Actions pane on the left side of the page, or double-click the Dispatch.

3. Review the playback footage as needed.

Video Cameras

Select the target appliance, then choose a camera from the Appliance on the Appliances List on the left side

of the page. Selecting the camera will open the Live Video Viewer.



Video Viewer Select the target appliance, then choose a camera from the Appliance on the Appliances List on the left side of the page. Selecting

the camera will open the Live Video Viewer. Select additional cameras as desired to view multiple cameras simultaneously. The following on screen controls are available inside the viewer:

Toggle Resolution / Automatic Fit- This option will toggle between the primary and secondary stream of the camera, if programmed in 3xLOGIC.

Snapshot- This option will save a .jpg to a designated location.

Playback - This option opens the Playback Viewer where recorded footage can be reviewed. Standard playback controls are displayed at the bottom of the Playback Viewer (play, pause, fast forward, rewind).

Search Playback- This option allows users to further investigate an incident by specifying search parameters, instead of just video tied to an event.

Live- This option will toggle you from playback video to the live stream.

Full Screen- This option allows users to expand the video pane to a full screen display.



Appliances Settings Appliances Settings View is used to manage SonaVision appliances that are linked to your Facilities in your mySonitrol login.

Create Appliance

1. Select the target Facility where the camera(s) protect.

2. Select the Create Appliance button from the Actions pane on the left side of the page.

3. Complete the form

a. Type an Appliance Name (user defined name for the appliance)

b. Alias Name (provided by installer or Central Station)

c. Username (provided by installer or Central Station)

d. Password (provided by installer or Central Station)

e. Note: The VIGIL Connect option should be enabled otherwise the IP and Port of the appliance must be specified in place of Alias Name.

4. Use the Test Connection button to validate the appliance.




Edit Appliance


2. Select the Edit Appliance button from the Actions pane on the left side of the page.

3. Modify the fields as needed.

a. Type an Appliance Name (user defined name for the appliance)

b. Alias Name (provided by installer or Central Station)

c. Username (provided by installer or Central Station)

d. Password (provided by installer or Central Station)

e. Note: The VIGIL Connect option should be enabled otherwise the IP and Port of the appliance must be specified in

place of Alias Name.

4. Use the Test Connection button to validate the appliance.


Delete Appliance


2. Select the target Appliance.

3. Select the Delete Appliance button from the Actions pane on the left side of the page.

4. Confirm the action when prompted.

Glossary of Terms Term Definition

ACCESS CODE

Number or signal identifying the individual operating the access or intrusion detection system. In Legacy panels is configured by Partition, then each User’s PIN follows. In FlexIP, iBase, and FlexiBase systems this is the User’s complete code for Keypad use.

ACCESS LEVELS

An access level defines a user's security access. The access level defines the user's ability to arm or disarm the control panel, and the dates and times the system will grant the user access. You can create

up to 255 different access levels for each facility.

ACCESS MODULE Access Modules are add-on units to a system that provide facility access control. Each Access Module provides up to four facility doors.

ALARM POINT A monitoring device (i.e., door switch) connected to a control panel or module.

ANTI-PASSBACK Requires that a valid entry request by a card be followed by a valid exit request by the same card before the system allows the same card another valid entry.

ARM The act of putting the access or intrusion detection system into full security (ON) alarm monitoring mode.



Term Definition

AUDIO VERIFICATION Live audio sent to the monitoring computer when an alarm point violation occurs. The operator uses

this audio to assist in identifying the cause of the alarm point violation.

CALL LIST A list providing names and phone numbers of individuals to notify when an alarm activation occurs. The Call List defaults to the partition from which the activation occurred.

CARD NUMBER The number embedded on a card that is assigned to a system user.

CONTROLLED EXIT A programmable form of exit that requires a verified card read before granting an exit from the

controlled area.

DATABASE The access system information is stored in, on the monitoring computer's memory.

DEPARTMENTS Up to 128 departments may be programmed for each facility. Departments can then be assigned in a

user record and used when cross-referencing data.

DISARM The act of putting an access or intrusion detection system into OFF, or non-alarm monitoring mode.

DISPATCH AGENCY The agency (i.e., Police, Fire, Guard) to whom alarm violations are reported.

DOWNLOAD The process of transferring programmable options from the monitoring computer to a control panel or add-on module.

DURESS CODE This is a unique 1 to 4 digit code entered during an ambush situation to disarm the system or partition. The intruder is led to believe the system is disarmed; however, an EMERGENCY Duress alarm is also sent to the monitoring computer and audio sensors activate to allow the operator to listen in (if

optioned to do so).

EGRESS A term commonly used in security meaning exit.

FACILITY A location that can have up to 100 different control panels, each providing access and/ or intrusion

protection. Each intrusion detection panel and access control panel must be assigned to a facility.

FREE EXIT A programmable form of exit that allows users to freely exit the controlled area without a card read.

The user normally presses an exit switch to unlock the door.

GLOBAL ANTI-PASSBACK

Allows access panel users to enter and exit any Panel doors optioned as Global. See Anti-Passback.

GUARD TOUR Allows guards to swipe a card or use a key switch at designated check-in points. Failure to do so will generate a Guard Down alarm.

LOCAL ANTI-PASSBACK Requirement that users enter and exit through the same door.



Term Definition

MANTRAP The panel prevents selected pairs of doors from being opened simultaneously. If the internal card

reader encounters an invalid card, an Invalid Access Code alarm is sent to the monitoring computer. This locks the person inside the enclosed area until:

• A Door Unlock command is issued at the monitoring computer to unlock the door.

• An authorized person activates an exit device on the secure side of the internal door to unlock the door.

• A manual override switch is activated to unlock the internal or external door.

• The Man Trap is designed for high security areas. It is advised that a telephone or intercom device be installed within the enclosed area for emergencies and in case of equipment failure.

MASTER CODE A 1 to 4 digit LCD keypad code that allows advanced keypad functions. [Legacy panels only]

OCCUPIED SECURITY Users may arm a partition or system to an occupied level and remain in the building. Typically, only perimeter devices are active in the occupied level.

PARTITION The electronic controls on a panel or module (alarm points, doors, etc.) organized into a group. Partition control can be combined with other partitions, or be independent.

PERIOD A programmable time which determines when a Shift is active. Each period has a single start and end time that is enabled on selected days of the week and holidays.

PIN Personal Identification Number. A secret number used at a keypad that identifies the individual

operating the system. [Legacy panels only]

SHIFT A programmable time-frame that consists of one or more periods.

STATE The condition of a system or partition indicating whether it is armed, disarmed or in an occupied

security mode.

UPLOAD The transfer of data from a peripheral computer to a central computer. For example, the monitoring

computer retrieving activity log information from an access panel.

USER A person allowed inside a facility or an access controlled facility.

USER GROUPS Users can be assigned to one of 16 groups. User Groups are only programmed for Access Modules if a

Guard Tour shift, Temporary User, Anti-passback or at least one relay has been optioned.

• Group 1 users are always exempt from Anti-passback checks.

• Group #14 is reserved for toggle functions, to turn a device on and off.

• Group #15 is reserved for temporary employees.

• Group #16 is for guard tours.

19810156-V3.0 mySonitrol User GuideRecent Arming Exceptions Provides information on any exception to...

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Transcript of 19810156-V3.0 mySonitrol User GuideRecent Arming Exceptions Provides information on any exception to...