1888 Genesys infographic · Gain insight with omni-channel journey analytics Business Consulting...
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POWERING EXCEPTIONAL CUSTOMER EXPERIENCES THE INDUSTRY’S BROADEST SET OF SOLUTIONS AND SERVICES EXPERTISE IN YOUR INDUSTRY Find out more: genesys.com/uk Tel: +44 (0) 2083 083 999 RECOGNISED LEADERSHIP #1 WORLD’S 25 YEARS Genesys © , the world’s #1 Customer Experience Platform, helps companies to create exceptional omnichannel experiences, journeys and relationships. For over 25 years, we have put our clients’ customers at the centre of all we do – because great customer engagement drives great business outcomes. Customer Engagement Support seamless channel transitions Design and manage better customer journeys Deliver personalised self- service experiences Three different deployment options: on premise, in the cloud or for hybrid environments Solutions and capabilities for contact centres from 1 to 100,000+ seats + Employee Engagement Empower agents with a single, omnichannel desktop Manage service levels across every channel Route customers to the right agent based on skills Business Optimisation Integrate back office and branches Automatically balance workloads Gain insight with omni- channel journey analytics Business Consulting Identify opportunities for business alignment Create a transformation roadmap Improve customer experience and profitability 10,000+ 1,000+ 1,000 CUSTOMERS WORLDWIDE 100 + COUNTRIES CONTACT CENTRE INTERACTIONS ANNUALLY VALUED PARTNERS IN OUR NETWORK PATENTED INNOVATIONS 25 BILLION Professional Services Accelerate solution deployment for faster ROI Evolve to omnichannel engagement Extend your investment with plug-ins and third party integrations Telecommunications Banking Energy & Utilities Government Healthcare Support and Care Improve first contact resolution Supplement your in-house IT expertise with tailored support Advice on training, staffing and change management Retail Insurance Leader (Interactive intelligence acquired by Genesys) Contact Center as a Service, North America Leader Contact Center Infrastructure Leader Contact Center Interaction Management for Large Contact Centers Leader Contact Center Interaction Management for Midsize Contact Centers Leader Ovum Decision Matrix: Multichannel Cloud Contact Centre Solutions – Market Leader 2015-16 Travel & Hospitality
Transcript of 1888 Genesys infographic · Gain insight with omni-channel journey analytics Business Consulting...
POWERING EXCEPTIONALCUSTOMER EXPERIENCES
THE INDUSTRY’S BROADEST SETOF SOLUTIONS AND SERVICES
EXPERTISE IN YOUR INDUSTRY
Find out more: genesys.com/uk Tel: +44 (0) 2083 083 999
RECOGNISED LEADERSHIP
#1WORLD’S
25YEARS
Genesys©, the world’s #1 Customer Experience Platform, helps companies to create exceptional omnichannel experiences, journeys and relationships.
For over 25 years, we have put our clients’ customers at the centre of all we do – because great customer engagement drives great business outcomes.
Customer Engagement Support seamless channel transitions
Design and manage better customer journeys
Deliver personalised self-service experiences
Three different deployment options:
on premise, in the cloud or for hybrid environments
Solutions and capabilities for contact centres from
1 to 100,000+ seats
+
Employee Engagement Empower agents with a
single, omnichannel desktop Manage service levels across every channel
Route customers to the right agent based on skills
Business Optimisation Integrate back office
and branches Automatically balance
workloads Gain insight with omni-
channel journey analytics
Business Consulting Identify opportunities
for business alignment Create a transformation
roadmap Improve customer
experience and profitability
10,000+
1,000+1,000
CUSTOMERS WORLDWIDE
100+COUNTRIES
CONTACT CENTRE INTERACTIONS ANNUALLY
VALUED PARTNERS IN OUR NETWORK
PATENTED INNOVATIONS
25 BILLION
Professional Services Accelerate solution
deployment for faster ROI Evolve to omnichannel
engagement Extend your investment with plug-ins and third
party integrations
Telecommunications
Banking
Energy & Utilities
Government
Healthcare
Support and Care Improve first contact
resolution Supplement your in-house
IT expertise with tailored support
Advice on training, staffing and change management
Retail
Insurance
Leader(Interactive intelligence acquired by Genesys)
Contact Center as a Service, North America
LeaderContact Center Infrastructure
Leader Contact Center Interaction
Management for Large Contact Centers
LeaderContact Center Interaction Management for Midsize
Contact Centers
Leader Ovum Decision Matrix:
Multichannel Cloud Contact Centre
Solutions – Market Leader 2015-16
Travel & Hospitality
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