Vodafone is a mobile network operator with its headquarters in Newbury, Berkshire, England, UK.

Vodafone currently has operations in 25 countries and partner networks in a further 42 countries.

in INDIA came with acquiring Hutchison essar limited.Vodafone was launched officially on 21st September 2007.Than on hutch was rebranded as Vodafone

OUR VISION

To enrich our customers’ lives through unique power of mobile communication.

PRODUCT AND SERVICES

PRODUCTS• Prepaid Cell phone connection• Prepaid recharge card• Top - ups• Vodafone Postpaid• Calling Cards• Vodafone PCO• Vodafone Handy phone

SERVICES• Tunes & Downloads• Entertainment • Sports• News & updates• Astrology• Finance• Travel• Mail, messaging & more• Dial in services

WHAT IS CR FOR VODAFONE

• Corporate responsibility is about showing A commitment to the world around. • Maximizing the benefits that mobile telecommunications can bring to

communities, and minimizing any negative impact.

GOVERNANCE

• Considers CR as a core business process.• Encompasses the co-ordination of all employees.• Delegates authority and responsibility to the local operating companies in defining

and implementing the CR policies.• Undertake periodic review of performance of local operational units.

BUSSINESS PROCESSES

STRATEGIC PLANING BUSSINESS PLANING RISK MANAGEMENT PROJECT MANAGEMENT INVESTORS RELATIONS RECRUITMENT AND ORIENTATIN TRAINING

Strategic planning

• Five years CR plan• Maintain high ethical standards• Understand and respond to stakeholders priorities• Deliver on the promises in the three key areas

– Responsibility to our customer– Reuse and recycling of mobile phones– Energy and climate change

BUSINESS PLANNING

• Runs workshops every six months.• Uses the group wide issue management process.

RISK MANAGEMENT

• Vodafone’s CR team feeds into three unique processes– 1. Issue management process– 2. Reputation risk– 3. Internal audit control questionnaire

PROJECT MANAGEMENT

• Vodafone has developed social assessment criteria to look at new products and services beyond net present value.

• Checklist used to assess the new product propositions include a specific section on CR and direct Vodafone staff to consider certain CR factors and applied a score.

INVESTORS RELATIONS• Arrange meetings with the institutional investors to discuss the vital CR issues.• Vodafone meets the individual investors that request a meeting to discuss specific

issues.

RECRUITMENT AND ORIENTATION

• Vodafone integrates CR factors into human resources.• At the global level CR is integrated into induction training for all new employees.• Runs the CR workshops for employees.• Vodafone internal website is also used for collecting information from employees

on CR initiatives.

TRAINING• Vodafone delivers a variety of global training through the use of e-tools, including

an e-modules of CR.• Vodafone includes CR in training for its managers.

CONCLUSION

Benefits To Vodafone• Win-win-win situation for shareholders, employees & the environment.• Improved relationships between stakeholders & has helped to ensure future growth. • More business opportunities.