18-08-2015 12;09;23.PDF
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Society News 03/08/2004 FID to Page 1 of2 PRINCIPALITY I am pleased to announce that the pilot project we have been undertaking with First Independent Direct Ltd (FID) came to a successful conclusion on Monday 2nd of August. After a roller coaster ride, the team based in the Customer Contact Centre have conclusively demonstrated that there is an opportunity to create a profitable mortgage broking business using remote selling techniques. As you may recall, the FID consumer experience is different from the usual mortgage broker, in that it provides tailored advice using a telephone line and an Internet browser simultaneously. Using the FID technology, we set out to prove that we could: 1. cost effectively broker mortgage and ancillary products; 2. create a profitable, 'direct-only' broker business; and 3. train Principality staff in whole-of-market broking. The challenge was taken up by James Enos, Sarah Goode, Tracey Kirby and Teresa Jones and I am pleased to say they successfully proved all of the above points. Peter Griffiths and I are delighted with this outcome and extend our thanks to the team for their flexibility, tenacity and sense of adventure. Tracey has kindly agreed to help work through the existing pipeline of customer leads and business over the next few weeks, but apart from that there will be a much reduced presence in the Contact Centre as we wind the project up. The Principality Board of Directors have indicated that they are minded to make an investment in a broker business providing it met our investment criteria. Therefore, we are currently using the knowledge and experience gained from this project to assess such business investment opportunities. Once again, many thanks to everybody involved in this project and congratulations on a great performance! Author Name: Robin Matthews Author Position: Head of e-Commerce and Strategic Planning Recent Articles 16/08/2004 Bryn Terfel Helps Raise the Principality's North Wales Profile 16/08/2004 Brand - Update and Launch Event 12/08/2004 NEW e-Mail Archiving System 10/08/2004 Members Services - Business Events Manager 10/08/2004 My Day as a Film Star! 10/08/2004 Business Cards 09/08/2004 Staff Survey in Action: Communication between Branches and CSC 06/08/2004 Our Response to the Interest Rate Rise 06/08/2004 Redemptions Update 06/08/2004 Changes to CeMap and Bridge Paper Qualification PO Box 89, Principality Buildings, Queen Street, Cardiff CF10 1UA. Chief Executive Peter L. Griffiths ACIB. Mortgage Savings Insurance Homed Telephone: 0845 0450 451 Telephone: 0845 0450 452 Telephone: 0845 0450 453 Telephi Facsimile: 029 2023 4427 Facsimile: 029 2023 4421 Facsimile: 029 2023 4427 Facsimfle?lH17 Document Exchange DX 144240 Cardiff 29. www.principality.eo.uk Principality Building Society ^lOTn^
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Transcript of 18-08-2015 12;09;23.PDF
Society News
03/08/2004 FID to
Page 1 of2
PRINCIPALITYI am pleased to announce that the pilot project we have been undertaking withFirst Independent Direct Ltd (FID) came to a successful conclusion on Monday2nd of August. After a roller coaster ride, the team based in the CustomerContact Centre have conclusively demonstrated that there is an opportunity tocreate a profitable mortgage broking business using remote selling techniques.
As you may recall, the FID consumer experience is different from the usualmortgage broker, in that it provides tailored advice using a telephone line andan Internet browser simultaneously. Using the FID technology, we set out toprove that we could: 1. cost effectively broker mortgage and ancillary products;2. create a profitable, 'direct-only' broker business; and 3. train Principality staffin whole-of-market broking.
The challenge was taken up by James Enos, Sarah Goode, Tracey Kirby andTeresa Jones and I am pleased to say they successfully proved all of the abovepoints. Peter Griffiths and I are delighted with this outcome and extend ourthanks to the team for their flexibility, tenacity and sense of adventure.
Tracey has kindly agreed to help work through the existing pipeline of customerleads and business over the next few weeks, but apart from that there will be amuch reduced presence in the Contact Centre as we wind the project up. ThePrincipality Board of Directors have indicated that they are minded to make aninvestment in a broker business providing it met our investment criteria.Therefore, we are currently using the knowledge and experience gained fromthis project to assess such business investment opportunities.
Once again, many thanks to everybody involved in this project andcongratulations on a great performance!
Author Name: Robin MatthewsAuthor Position: Head of e-Commerce and Strategic Planning
Recent Articles
16/08/2004Bryn TerfelHelps Raise thePrincipality'sNorth WalesProfile
16/08/2004Brand - Updateand LaunchEvent
12/08/2004NEW e-MailArchivingSystem
10/08/2004MembersServices -BusinessEventsManager
10/08/2004 MyDay as a FilmStar!
10/08/2004Business Cards
09/08/2004Staff Survey inAction:CommunicationbetweenBranches andCSC
06/08/2004 OurResponse tothe InterestRate Rise
06/08/2004RedemptionsUpdate
06/08/2004Changes toCeMap andBridge PaperQualification
PO Box 89, Principality Buildings, Queen Street, Cardiff CF10 1UA. Chief Executive Peter L. Griffiths ACIB.
Mortgage Savings Insurance HomedTelephone: 0845 0450 451 Telephone: 0845 0450 452 Telephone: 0845 0450 453 TelephiFacsimile: 029 2023 4427 Facsimile: 029 2023 4421 Facsimile: 029 2023 4427 Facsimfle?lH17
Document Exchange DX 144240 Cardiff 29. www.principality.eo.uk
Principality Building Society
l̂OTn^
